HelloFresh

Revdex.com:At this time, I have not been contacted by HelloFresh regarding complaint ID [redacted].Sincerely,
[redacted]

The WORST customer service from Hello Fresh... hey try a fee box of this great, amazing and! Okay, sure as long as it's free. Get the box, everything inside is spoiled and smells completely rotten. Call and request to cancel the account. I have absolutely no interest in trying another box after seeing and smelling "that". The next day, wait, why is my account charged $70?? Call, request a refund, cancel the account because it wasn't done the first time. But no, another box is on its way to you tomorrow and we can't give you a refund. It's too late. Um. No, I don't want another box. The one I got to begin with was spoiled. I'd like my $70 back please... 2 days later, another $70 charge. I call, raise hell and am told I will be receiving a refund and sorry for any inconvenience. Two weeks later, only one $70 refund and I speak with two different supervisors where I'm told I won't get my money back because I agreed to the terms and conditions. GTFO!!! The absolute worst customer service I've ever had in my entire life. In disbelief that people can be such is!!

We've refunded the customer.

My credit card was charged for a second box even though we didn't order it. The first box was followed with a listeria warning, which was too late because my family already ate the food. I asked them to refund the money they illegally charged and they refused. This business feels like a scam!

Revdex.com:At this time, I have not been contacted by HelloFresh regarding complaint ID [redacted].Sincerely,[redacted]

Thank you for sending us your friends names.  We have issued you $20 of credit per each new customer, so you now have $1140 of credit in your HelloFresh account.  We appreciate the effort it took to tell this many customers about HelloFresh and hope you'll give us another chance in the near future.

Hi there,
34, 34); font-size: 12.8px; font-family: arial, sans-serif; background-color: rgb(255, 255, 255);">We are so sorry to hear about your experience! We have reached out to you directly to help resolve your concerns and look forward to hearing from you.
Sincerely,
The HelloFresh Team

Revdex.com:At this time, my complaint, ID [redacted] regarding HelloFresh has been resolved.
(By clicking "OK", your complaint will be closed as...

Resolved.)
Sincerely,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.I appreciate the assistance. I will check my credit card account to verify that the $59.00 was credited to my account. Sincerely, [redacted]

Revdex.com:At this time, I have not been contacted by HelloFresh regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:A. The responding business has not addressed the following complaints that I made regarding the difficulty that I had canceling my subscription, specifically: (1) No phone number on site or even available by [redacted] to use to cancel the subscription; (2) The phone number (provided only in response to my email complaining about the issue) was not answered during business hours (it just goes to a recording that stats, if I remember correctly, "to call back during business hours"); (3) There is no "cancel subscription or enrollment"or "unsubscribe" button on the site (how is a user to know that she has to click a "pencil" to make the "unsubscribe" option appear; a video entitled "deactivate," on the right side of  the account is insufficient to notify the customer that this video shows her how to cancel or unsubscribe from the subscription.  The business responded: "In a customer’s account, it is only possible to pause 2 months in advance, by clicking on individual weeks.  This customer understood our pausing system because on January [redacted], 2015, they had paused their account and received a confirmation email about it.  The customer had not paused the following weeks in March, so they received a box the third week of March." I most certainly did not understand the "suspension" process.  I clicked "suspension" because that was the only button available that would stop the orders from coming that I could see on the site.  As described above, had the option "unsubscribe" or "cancel enrollment or subscription," been available, I most certainly would have clicked that button.  Had a phone number been provided, I would have called to cancel. As for the "confirmation email," it states the "suspension" period and the  second sentence afterwards states that my next delivery date will be on JANUARY **, 2O15.  That email does not clarify the suspension period at all. (4) No clear email indicating that a delivery is scheduled after a long 2-month suspension (an email  heading stating, "It's the best day of the week.  Meal choice time," insufficiently notifies the customer that a delivery is scheduled and that cancellation of the delivery is required by a certain date and time (especially given the barrage of email advertisements sent by Hello Fresh) and no mention of canceling the order or subscription is stated in the email at all. (5) inadequate resolution of the subscription issue (just 50% refund and credit for a future order) even thought I indicated I was canceling the subscription, that I was disabled preventing me from cooking, that my husband the cook was away for 9 days, and that the food was being put in the trash.B.  Customer Service Policy:  I have no issue with the individual employees I eventually was able to speak with.  It is the company's policy on cancellation/subscription issues that are the problem.  In fact one supervisor spoke to her supervisor and was told that the  50% refund with a future credit was all they offer for such issues. It is inexplicable to me that a company would choose to fight a disabled person's Revdex.com complaint or even let it go that far rather than provide the emaining refund of $34.50, under the circumstances. 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
s
[redacted]

Hello [redacted].I am very sorry about the experience you have had. You did not mention anything about your initial box in any of your correspondence with us. I do see your issues with the produce from your second box. I have issued the credit you were given as a refund to your account which you...

will see in 3-5 business days. I do hope this helps. Have a great day.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
 
They have said they would refund my account...

today. 
Thank you!
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Since I posted my original complaint, I have received this months shipment from hello fresh and it is, as the last one was, full of rotten and unusable produce  - and to clarify, my complaint was not only about the recipes but the quality and freshness of the ingredients.  If you [redacted] hello fresh you will see that this is an ongoing problem.  In reference to what is said regarding the customer service rep "confirming" the next shipment and me agreeing to it, that is completely false.  I said multiple times during the call that I did not want to receive another shipment from hello fresh until I had the opportunity to try the other recipes since I had only tried the pizza when I first contacted them. This is a perfect example of the shady business practices by hello fresh, they have an 11 min tape of me complaining and saying very clearly please pause my membership for 2 weeks, so why would their rep even ask me if I want my next delivery to be the following week? I had made it painful clear I didn't want another delivery. I called and spent 39 mins talking to [redacted] who was rude and unprofessional and he told me on that call the shipment I received 6/** should have been free due to the quality of the ingredients.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

After reviewing the customers confirmation email she received from us, I do agree that the customer deserves a full refund.  It looks like the customer has gone to their bank to dispute the charge, so she has already received a full refund.  From HelloFresh, I do sincerely apologize that this detail in the confirmation email was overlooked and that it took this long to come to this conclusion.

Hi [redacted],
 
We are so sorry to hear about your experience! We have reached out to you directly via email to help resolve this issue for you.
 
Sincerely,
The HelloFresh Team

Hi there,I am so sorry you could not enjoy your box. I am trying to understand the situation though. First, can you provide me with the name and email address your account is under? The email address and name provided here is not in our system. Second, can you explain the issue further? Is it...

that [redacted] delivered the box to you and left it in the wrong place? Jerry K Frye

I received a HelloFresh box as a wedding gift from a friend. In order to redeem, I had to give a credit card number in addition to a shipping address but I did not actively sign up for the subscription; rather, I simply followed the steps for redeeming a prepaid gift. I received the box and enjoyed it. I would consider using such a service in the future - yet, I got an email this morning saying my first paid-for-by-me box had shipped. I instantly called HelloFresh - within minutes of receiving the email - saying I did not want it nor had I requested it. All I had done was redeem a gift. Two customer service reps refused to refund the charge. I called my credit card company to file a dispute for deceptive billing practices. It was shocking to me that they refused to refund the charge. Terrible business practices. Avoid using this company.

·        Customer signed up using a promo code for $40 towards her first delivery of our subscription service with [redacted] on January [redacted], 2015. ·        Customer received first delivery on...

February [redacted], 2015.·        Customer was sent second box on February [redacted], 2015.·        Customer was then scheduled for a third delivery on February [redacted],2015, but we were able to cancel that for her since the ingredients hadn’t been ordered.·        In order to cancel a subscription, a customer must call or email us the Wednesday prior to their next delivery (for this customer, we would have needed the request by February [redacted], 2015 for her to not have received anything after the first box).  ·        After this customer asked to cancel on 2/**/15, we cancelled her account, cancelled her last scheduled box and gave her a full refund.  We also gave her 50% back on the delivery from February [redacted], even though the box was already delivered. Pursuant to our Terms and Conditions, a customer must cancel his or her subscription with HelloFresh no later than midnight on Wednesday the week before the next delivery. Failure to do so by the deadline means the customer is responsible for the cost of the box delivered. The Terms and Conditions must be agreed to by all customers in order to purchase a product from HelloFresh, and therefore this customer agreed to our Terms and Conditions. A full copy of our Terms and Conditions can be found here, [redacted].

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here] I am still out that money. [redacted] says it is not their fault and hello fresh says it is not their fault. And I am penalized $74. I think that Hello fresh or [redacted] ought to .just show some iota  of fairness and give me back the funds that one of them caused me to lose. Yes, I am still fighting with  [redacted] on this too.  I will quit fighting for my rights  with Hello Fresh because it is wasting my  time. But I will never quit telling anyone that  this comnpany is unfair .
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]