Havenwood Townhomes

We did clean the unit; and part of the alleged damage was already there when we moved in; and was noted on move in -sheetThere was damage caused by the maintenance workers machinery necessitating painting that was not done by then at the time of the damageI have since paid the carpet cleaning and receipt verifying sameNo shown in sheet already submittedAll of this is retaliatory because the Health Department was called on themTheyNever made any attempts to negotiate with a fair settlement of chargesIt would travesty for then to get away with this - even keeping our deposit

Again, I discussed my situation regarding my answer with Asha E [redacted] who advised me "if it's been years I shouldn't have any problemsSo therefore, I completed the application going off that answerThere's no way I would give $had this was not saidFurthermore, I also feel as I was baited into completing tha application and giving the run-a-round about itWhich then takes me to handling things in court as well.?

When speaking with Asha who handled the application process I mentioned my past history and also advised her that I am moving from Florida to OhioI was asked how long ago it has beenI told her over years and I was advised to continue with the applicationAnd I tried to reach MsW [redacted] after that and the office gave me the run around about the matter until I advised them that I would take another route to resolve itWith that being said, I never got a chance to speak with Ms W [redacted] to tell her the situationThe office completely joked around with my feelings until I took it to this level

They still have not acknowledged that a payment was received from me on the cleaning of the carpetThey need to call it even because most of the alleged damage they are referring to was caused by their workers coming in with equipment to repair water backing up in the basementIf we owed them the money, we would have paid itThey never even had the decency to return my call regarding this matterI may have to seek further legal action against them but I fo not accept their explanation

We walk every unit after resident has vacated to inspect for any damages and if they left the unit cleanWhen the unit was walked it was found the unit needed to be partial cleaneda partial paint and a carpet cleanAnd per their lease they signed they agree to pay for any damages caused by them while living in the unitThank you Richelle

Hello. You will need to speak with management regarding transferring as there are processes for such approvals. Regarding keys being on the roof, you would need to retrieve those as our technicians cannot be on a roof due to liability concerns.

Customer filled out an application on 4/29/Which he falsified his applicationHe answered the following question no. Have you ever been convicted of a felony and/or misdemeanor that involved an offense against property, person, government officials, or that involved weapons, drug related
crimes, assault/battery, crimes of a sexual nature and/or prostituion? This is cause for automatic denialAny fees paid will not be refunded. Which is a violation of Section of the resident selection letter: Acknowledgment- You declare that all your statements on your Application are true and completeYou authorize us to verify same through any meansIf you fail to answer any question or give information, we may reject application, retain all application fees and deposits as liquidates damages for our time and expense, and terminate your right of occupancyGiving information is a serious civil offense which will result in rejection of your application or termination of your lease upon discoveryUnder certain circumstances, providing information may constitute a criminal offenseIn lawsuits relating to the application or Lease Contract, the prevailing party may recover all attorney’s fees and litigation costs from the losing partyWe may at any time furnish information to consumer reporting agencies and other rental housing owners regarding your performance of your legal obligations, including both favorable and unfavorable information about your compliance with the Lease Contract, Rules, and financial obligations. When he was calling I was not in the office to speak with him and he refused to leave his number for me to call him backI looked up his number on his application and let him know on 6/14/he would not receive his application fee or hold fee back due to the fact he falsified his application. Thanks,

We walk every unit after resident has vacated to inspect for any damages and if they left the unit cleanWhen the unit was walked it was found the unit needed to be partial cleaneda partial paint and a carpet cleanAnd per their lease they signed they agree to pay for any damages caused by them
while living in the unitThank you Richelle

We have a policy here on the property it is parking by permit onlyWhen they sign there lease they are told this and the sign a parking agreement stating they only get two parking permits per unitAll other cars without permits park at their own risk of being towedWe have this policy in place to
try insure that resident who reside here have a place to park due to the fact of limited number of parking stallsIt also posted on every entry way that it is parking by permit only. THank you for your time Richelle W***Property Manager

Again, I discussed my situation regarding my answer with Asha E*** who advised me "if it's been years I shouldn't have any problemsSo therefore, I completed the application going off that answerThere's no way I would give $had this was not saidFurthermore, I also feel as I was baited into completing tha application and giving the run-a-round about itWhich then takes me to handling things in court as well.

To Whom it may Concern: We are sorry for his inconvenience, but it is stated right on the application if you falsify your application your forfeit any monies put down for application fee or depositsAnd it is an automatic denial for falsifying the application. We are in the business to provide housing for everyone, but unfortunately we have rules we have to follow as wellWhen My, *** contacted our office he was asked several times for a phone # so we could return his call and he refused every time. We will continue to make sure every applicant is aware of the application process. Please see attached the application where he answered the question regarding his criminal background that no he never had been convicted, also I have attached copy of his criminal background we received from a third party Background CompanyIf he had been true full on his application we would have refunded him his $hold fee.Thanks,

When speaking with Asha who handled the application process I mentioned my past history and also advised her that I am moving from Florida to OhioI was asked how long ago it has beenI told her over years and I was advised to continue with the applicationAnd I tried to reach MsW*** after that and the office gave me the run around about the matter until I advised them that I would take another route to resolve itWith that being said, I never got a chance to speak with Ms W*** to tell her the situationThe office completely joked around with my feelings until I took it to this level

We did clean the unit; and part of the alleged damage was already there when we moved in; and was noted on move in -sheetThere was damage caused by the maintenance workers machinery necessitating painting that was not done by then at the time of the damageI have since paid the carpet cleaning and receipt verifying sameNo shown in sheet already submittedAll of this is retaliatory because the Health Department was called on themTheyNever made any attempts to negotiate with a fair settlement of chargesIt would travesty for then to get away with this - even keeping our deposit.

To Whom it may Concern: We are sorry for his inconvenience, but it is stated right on the application if you falsify your application your forfeit any monies put down for application fee or depositsAnd it is an automatic denial for falsifying the application. We are in the business to provide housing for everyone, but unfortunately we have rules we have to follow as wellWhen My, *** contacted our office he was asked several times for a phone # so we could return his call and he refused every time. We will continue to make sure every applicant is aware of the application process. Please see attached the application where he answered the question regarding his criminal background that no he never had been convicted, also I have attached copy of his criminal background we received from a third party Background CompanyIf he had been true full on his application we would have refunded him his $hold fee.Thanks,

They still have not acknowledged that a payment was received from me on the cleaning of the carpetThey need to call it even because most of the alleged damage they are referring to was caused by their workers coming in with equipment to repair water backing up in the basementIf we owed them the money, we would have paid itThey never even had the decency to return my call regarding this matterI may have to seek further legal action against them but I fo not accept their explanation.?

Hello.? Per the signed application, the holding fee of $is refundable within hours and can be assumed as liquidated damages for inaccurate or falsifying information on the application that is verified via the 3rd party screening company.? Thank you

I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me
Regards,
*** ***

They still have not acknowledged that a payment was received from me on the cleaning of the carpet. They need to call it even because most of the alleged damage they are referring to was caused by their workers coming in with equipment to repair water backing up in the basement. If we owed them the money, we would have paid it. They never even had the decency to return my call regarding this matter. I may have to seek further legal action against them but I fo not accept their explanation.

Please accept this as my written response from Havenwood Townhomes regarding complaint [redacted]. I am going to try and address each issue that was listed individually to make sure that I cover each topic. The first topic I see that needs to be addressed is that it was stated the Mr. & Mrs. [redacted] were shown one unit and then moved into another unit.  There are multiple reasons that this can happen and I would just lay out a few to explain this situation.  The three most common reasons why residents are shown one unit and moved into another are: They may have been shown a model unit.  Many communities have a model for future residents to look at to get an idea of the size and floorplan of the home, not necessarily to show them the specific home that they will be moving in to.  The second reason this happens is if a unit is shown while it is still in the turn process and a major repair is determined that needs to be addressed that will delay the time frame in which the unit is ready, units can be changed around to accommodate the move in date that a person requests.  Finally, the unit one is shown maybe be available one minute and have someone putting a holding fee down on it the next.We make every attempt to have our homes in the best condition possible upon move in.  Our community was built in 1967 and as much as we try is not going to look like a new build.  Though cosmetic issues can be unsightly they do not affect the living conditions of the home.  We apologize that you were unsatisfied with the look of your home.  Pest control is never an easy topic to discuss.  There is no rhyme or reason to why rodents choose certain units over others to enter.  It is inevitable that during colder months like any other living creature they will seek a warmer place to go then outdoors.  The property takes pest control very seriously and works continuously to combat pest.  We have a service contract with a local pest control company and they visit the property regularly to service our units.  Because of the magnitude of the property is in not protocol that one of our staff members attends the servicing of each unit.  We have to strongly rely on the honesty of the pest control company to ensure that all units are being serviced.  Due to increased complaints about service not being completed by our former vendor we have in fact terminated our contract with them and hired a new pest control company.  I would like to point out that due to our property being able to show continuous efforts to rid the home of pest the Franklin County Public Health Department cleared us of any concerns.  The final issue I see is the charges for damages in the unit.  This is standard practice in the rental industry to charge residents for the damages they have caused to the home.  At move in the household is provided with two documents pertaining specifically to this matter.  The first is the inventory condition form.  This is to be completed by the resident to make down anything that is broken missing or damaged in the home.  This includes all cosmetic issues that once again only affect the look of the home not the habitability.  The inventory condition form states:“ You acknowledge that you have inspected and tested all of the safety-related items (if in the dwelling) and that they are working, except as noted above. All items will be assumed to be in good condition unless otherwise noted on this form. You acknowledge receiving written operating instructions on the alarm system and gate access entry systems (if there are any). You acknowledge testing the smoke detector(s) and verifying that they are working. You acknowledge that you and management have inspected the dwelling unit and that no signs of bedbugs or other pests are present. This unit is in a decent, safe and sanitary condition. (look at charge level BUT DON'T TEST!) © 2014, National Apartment Association, Inc. Ohio/National Apartment Association Official Form D-14, May 2014 PAGE 2 OF 2 or In signing below, you accept this inventory as part of the Lease Contract and agree that it accurately reflects the condition of the premises for purposes of determining any refund due to you when you move out.”Residents are informed they have 7 days to complete and return the form to the office.  Deficiencies at move out that are not noted on the move in section will be charged to the resident.  The resident accepts full responsibility at move in for the unit.  If they chose to not mark items down or to not return the form that is at their discretion.  Also provided to the new residents at move in are the cleaning & replacement cost schedule.  Everyone is informed of what they can and will be charged for ahead of time.  As for the landlord verification completed for Mr. and Mrs. [redacted] for their new community, this matter in no way reflects how they were as residents here with us.  Verifications are generally done before a resident moves out of your community, but move out inspections are completed after move out so that there is nothing in the way of determining damages.  The charges would not have been noted on a landlord verification as they had not be assessed at that time.

We did clean the unit; and part of the alleged damage was already there when we moved in; and was noted on move in -sheet. There was damage caused by the maintenance workers machinery necessitating painting that was not done by then at the time of the damage. I have since paid the carpet cleaning and receipt verifying same. No shown in sheet already submitted. All of this is retaliatory because the Health Department was called on them. They. Never made any attempts to negotiate with a fair settlement of charges. It would travesty for then to get away with this - even keeping our deposit.