Harris & Harris, Ltd.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Jessica [redacted]

October 5, 2017Revdex.com [redacted]330 N. Wabash Ave #2006[redacted], IL 60611Re:       [redacted]File No: [redacted]To Whom It May Concern:Thank you for communicating with Harris & Harris, Ltd., an A+ rated company by the Revdex.com. We are in receipt of your complaint...

dated October 2, 2017 pertaining to the above captioned matter. We have had an opportunity to review the file and feel that there is an amicable resolution.Our records show that The [redacted] of [redacted] placed two accounts for Mr. [redacted] with our office for collection on July 3, 2017 and a third account on August 14, 2017. Notices of these account placements were sent to Mr. [redacted], at the same address he provided in his complaint, on July 10, 2017 and August 21, 2017. Our records do not reflect that Mr. [redacted] disputed any of his accounts with our office prior to his complaint. It appears Mr. [redacted]’s dispute stems from the fact that his account was sent to our office for collection by The [redacted] of [redacted]. To that extent, please be advised that our office does not dictate the manner in which accounts are referred to us; that right rests entirely with the original creditor. Notwithstanding the foregoing, upon receipt of Mr. [redacted]’s complaint, our office has placed a courtesy hold on his account while he works to resolve this matter with The [redacted] of [redacted]. Please note that our office has not reported this account to the credit bureaus, and will refrain from doing so going forward. If Mr. [redacted] has any further questions or concerns, he may contact our Compliance Department at (312) [redacted]. We hope this serves to clarify the issues raised. Sincerely,Harris & Harris, Ltd.

Initial Business Response /* (1000, 5, 2015/02/13) */
February 13, 2015
Revdex.com Chicago
330 N. Wabash Ave #2006
Chicago, IL 60611
Re: [redacted]
File No: Case # XXXXXXXX
To Whom It May Concern:
Thank you for communicating with Harris & Harris, Ltd., an A+ rated company with...

the Revdex.com. We are in receipt of your correspondence dated February 5, 2015 pertaining to the above captioned matter. We have had an opportunity to review our file and feel that we have reached an amicable resolution.
Please be advised that the accounts at issue were placed with our office for collection by the City of Richmond Virginia ("City") for delinquent personal property tax. Although Mr. [redacted] is visibly frustrated with this fact, our office does not dictate the criteria nor control the manner in which accounts are referred to our office by the City. Additionally, any collection fees levied against these accounts are done so in full accordance with the City's Municipal Code, which is readily accessible to the public. These fees can be avoided by timely paying the tax promptly as required by law. The City follows strict noticing guidelines and generally attempts to resolve all outstanding balances prior to referral to outside collections. As of February 5, 2015 both accounts have been closed in our office as paid-in-full. Accordingly we consider this matter resolved.
Sincerely,

Harris & Harris, Ltd.

Initial Business Response /* (1000, 5, 2014/08/20) */
August 20, 2014
Revdex.com Chicago
330 N. Wabash Ave #2006
Chicago, IL 60611
Re: [redacted]
File No: Case # XXXXXXXX
To Whom It May Concern:
Thank you for communicating with Harris & Harris, Ltd., an A+ rated company by...

the Revdex.com. We are in receipt of your correspondence dated August 15, 2014 pertaining to the above captioned matter. We have had an opportunity to review our file and feel that we have reached an amicable resolution.
There appears to be a misunderstanding as to the balance of one of Ms. [redacted]'s accounts. Please be advised that Ms. [redacted] currently has two accounts placed with our office for collection. These accounts were placed by separate healthcare providers. The first account - 2053XXXX - was placed with our office on April 12, 2013 for a total balance of $1,109.41. The second account - 2242XXXX - was subsequently placed with our office on March 28, 2014 for a balance of $107.00. Initial delinquency notification letters were sent for both accounts on April 15, 2013 and March 31, 2014 respectively.
In regards to account 2053XXXX, our records reflect that Ms. [redacted] made eight (8) voluntary payments totaling $310.00 prior to entering into a payment plan with our office. Since initiating the payment plan, Ms. Condor made seven (7) additional monthly payments in the amount of $50.00. Accordingly, the current balance of this account is correctly reflected as $449.41.
As a courtesy we will request that the credit bureaus delete any negative credit reporting that may have occurred on account 2242XXXX; however, the balance of $107.00 remains due-and-owing to our client. Please also note that the above referenced accounts were not covered by Ms. [redacted]'s bankruptcy as the dates of service postdate the date of filing of the bankruptcy.
If Ms. [redacted] has any additional questions or would like to request specific documentation with respect to either of the above listed accounts, we kindly request that she contacts our office at (XXX) XXX-XXXX or [redacted]@harriscollect.com. We hope this serves to clarify the issue raised. We appreciate Ms. [redacted]'s business and look forward to her response.
Sincerely,
Harris & Harris, Ltd.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I want to thank all parties involved for your support and prompt attention to this matter.
Sincerely,
[redacted]

(The consumer indicated he/she DID NOT accept the response from the business.)
Prior to October 5th I had received no notifications from Harris & Harris. The way I was alerted to their action against me was by checking my credit report in February of 2015 after being denied credit. I suspect that if they were corresponding with me previously, all notifications were going to the wrong address, as [redacted] was also mailing to the wrong address when they placed my account with this agency. My address information was corrected with [redacted], I am paying them the remaining balance and there should be no involvement from the Harris and Harris agency.

June 23, 2016Revdex.com Chicago330 N. Wabash Ave #2006Chicago, IL 60611Re:       [redacted] File No: Case # [redacted]To Whom It May Concern:Thank you for...

communicating with Harris & Harris, Ltd., an A+ rated company with the Revdex.com.  We are in receipt of your correspondence dated June 21, 2016 pertaining to the above captioned matter.  We have had an opportunity to review our file and feel that we have reached an amicable resolution. Our records indicate that a medical services provider placed Mr. [redacted]’s account with our office for collection on May 18, 2016. This account was closed as paid in full on June 2, 2016. Mr. [redacted] subsequently contacted our office on June 13, 2016 and requested a paid in full letter. Mr. [redacted] called again on June 21, 2016 and stated that he had not yet received the letter. It appears that, due to an error on our part, his paid in full letter had not yet been sent. Accordingly, our office promptly drafted and mailed his paid in full letter to the address on file. Please note that Mr. [redacted]’s account was not negatively reported to the credit bureaus.If Mr. [redacted] has any other questions or concerns, he may contact our Compliance Department at ([redacted]. We hope this serves to clarify the issues raised and apologize for any inconvenience this misunderstanding may have caused.Sincerely, Harris & Harris, Ltd.

Initial Business Response /* (1000, 5, 2015/06/05) */
June 5, 2015
Revdex.com Chicago
330 N. Wabash Ave #2006
Chicago, IL 60611
Re: [redacted]
File No: Case # XXXXXXXX
To Whom It May Concern:
Thank you for communicating with Harris & Harris, Ltd., an A+ rated company with the Better...

Business Bureau. We are in receipt of your correspondence dated June 1, 2015 pertaining to the above captioned matter. We have had an opportunity to review our file and feel that we have reached an amicable resolution.
Ms. [redacted] asserts that she has received phone calls from our office and has requested that we cease calling her number. Ms. [redacted]'s number appears was included with an account which was placed with our office for collection. Our records show that this number may have been provided to our client by the third party account holder throughout the normal course of business. Notwithstanding this fact, we have promptly removed telephone number (XXX) XXX-XXXX from this account and have added it to our Do-Not-Call list upon receipt of this complaint. Ms. [redacted] will no longer be contacted by our office at that number.
Please also note that our records refute not only the call frequency, but also the assertion that Ms. [redacted] opted out of these calls. Ms. [redacted] may therefore wish to verify the source of these additional calls as it appears she has mistaken them with our agency.
We hope this serves to clarify the issue raised. Please do not hesitate to contact us at XXX-XXX-XXXX if we can be of further assistance.
Sincerely,

Harris & Harris, Ltd.
Initial Consumer Rebuttal /* (2000, 7, 2015/06/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you for removing this number from your list. Nevertheless, I urge Harris and Harris to revisit their record keeping procedures. Rest assured, that I was called at the freqency mentioned previously and that there is no mistaking the obnoxious recorded voice of "HELLO! This is Harris and Harris!" for some other company. I would gladly pull my phone records to provide them to Harris and Harris so that they may see that not only did I receive at least 15 calls but I also called them back no less than three times to request that my number be removed from their call list. Unfortunately, because my work phone is owned by the U.S. Department of [redacted], I am unable to pull those records. Once again, I strongly recommend that Harris and Harris review their record keeping procedures. No one appreciates being called a liar, and I am no exception. I hope to never have to do business with this company in the future.

February 15, 2018Revdex.com Chicago330 N. Wabash Ave #2006Chicago, IL 60611Re:       [redacted]File No: [redacted]To Whom It May Concern:Thank you for communicating with Harris & Harris, Ltd., an A+ rated company with the Revdex.com.  We are in receipt of your...

correspondence dated February 6, 2018 pertaining to the above captioned matter.  We have had an opportunity to review our file and feel that we have reached an amicable resolution. Our records show that ** Health placed an account in the amount of $1,537.61 for Ms. [redacted] with our office for collection on May 17, 2017. The payment history for this account is:      Payment on August 26, 2017 in the amount of $48.00      Payment on October 30, 2017 in the amount of $409.16      Payments on January 16, 2018 in the amount of $680.45 and $400.00      Total Payments Made: $1,537.61It appears there is some confusion about the conversations and payment that occurred in October. Our records reflect that on October 11, 2017, Ms. [redacted] contacted our office to apply the balance of her [redacted] card to her account. During this conversation, there was a pending temporary settlement offer that Ms. [redacted] agreed to accept by paying an additional $409.16 on her credit card. Our payment processing department needed additional information to process the credit card portion of the transaction and returned the credit card form to the representative to contact Ms. [redacted]. Our representative reached Ms. [redacted] on October 20, 2017 and obtained the necessary information. However, at this time, the representative was not aware that the [redacted] portion of Ms. [redacted]’s payment had been declined. Our office continued to attempt to contact Ms. [redacted], but was unable to reach her.Ms. [redacted] called our office on January 4, 2018 and our representative informed her that the only payments made to her account totaled to $457.16. Our representative asked Ms. [redacted] to provide the specific date, payment method and amount so that she could investigate what occurred in October. However, Ms. [redacted] requested that the representative locate the date in which she provided the [redacted] information to ascertain what had happened to her payments. As this transaction occurred on October 11, 2017, our representative only located that information during this phone conversation and relayed to Ms. [redacted] that both her [redacted] payment and credit card payment had been declined for October 11th. Unfortunately, the details of the October 20th conversation were not relayed to Ms. [redacted], which may have helped her remember what had occurred. Ms. [redacted] ended the call so she could look into what had happened with her [redacted] account and then called back to proportion the balance of her account between her [redacted] account and her credit card. Ms. [redacted] requested that $680.45 be debited from her [redacted] account and remaining balance of $400.00 charged to her credit card. These transactions were processed and her account closed as paid in full on January 16, 2017.Our Compliance Department has attempted to reach Ms. [redacted] to resolve this matter and explain in more detail what happened, but Ms. [redacted] has not responded. If Ms. [redacted] still has any questions or concerns, she may contact our Compliance Department at (312) [redacted].  We hope this serves to clarify the issues raised and apologize for any inconvenience this misunderstanding may have caused.  Sincerely,Harris & Harris, Ltd.

October 23, 2015
Revdex.com Chicago
330 N....

Wabash Ave #2006
Chicago, IL 60611
[redacted]
To Whom It May Concern:
Thank you for communicating with Harris & Harris, Ltd., an A+ rated company by the Revdex.com. We are in receipt of your correspondence dated October 15, 2015 pertaining to the above captioned matter. We have had an opportunity to review our file and feel that we have reached an amicable resolution.
[redacted] asserts that she has received calls to her work phone from our office and is hereby requesting that our office cease making any further calls to that number. As indicated in her complaint, a medical services provider placed several of [redacted] accounts with our office for collection. Prior to this complaint, [redacted] did in fact satisfy one set of accounts in June 2015; however, a new set of accounts were subsequently placed by this provider on September 26, 2015. Our records show that [redacted] is making payments directly to the provider for these newer accounts and that she has not notified our office of her desire not to be contacted at that phone number. Notwithstanding this fact, we have honored [redacted] request and have removed this number from the accounts. Accordingly, she will no longer be contacted at this number by our office.
We hope this serves to clarify the issues raised. Please do not hesitate to contact us if we can be of further assistance.
Sincerely,
Harris & Harris, Ltd.

Complaint: [redacted]
I am rejecting this response because: They do not want to accept responsibility. You are the ones who sent me the correspondence and you are a business that profits off of people's misfortune. Stop attempting to pass the buck. 
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/04/08) */
April 8, 2015
Revdex.com Chicago
330 N. Wabash Ave #2006
Chicago, IL 60611
Re: [redacted]-[redacted]
File No:Case # XXXXXXXX
To Whom It May Concern:
Thank you for communicating with Harris & Harris, Ltd., an A+...

rated company by the Revdex.com. We are in receipt of your correspondence dated March 31, 2015 pertaining to the above captioned matter. We have had an opportunity to review our file and feel that we have reached an amicable resolution.
Please note that any phone calls received by Mr. [redacted] were solely intended for Ms. [redacted]-[redacted] with the belief that she still resided at that address. The fact that Ms. [redacted]-[redacted] no longer resided at that address was not made immediately clear to our office. To that extent, our office has placed (XXX) XXX-XXXX on our do-not-call list and will no longer contact Mr. [redacted]. Accordingly, we will also refrain from contacting Ms. [redacted]-[redacted] as this account has been closed in our office per our previous arrangement. We will send a courtesy letter to confirm this fact at the address listed in Ms. [redacted]-[redacted]'s complaint.
We hope this serves to clarify the issue raised. If Ms. [redacted]-[redacted] has any further questions she may contact our office at (XXX) XXX-XXXX or [redacted]@harriscollect.com. We sincerely apologize for any inconvenience.
Sincerely,
Harris & Harris, Ltd.

January 11, 2018Revdex.com Chicago330 N. Wabash Ave #2006Chicago, IL 60611Re:       [redacted]File No: [redacted]To Whom It May Concern:Thank you for communicating with Harris & Harris, Ltd., an A+ rated company by the Revdex.com. We are in receipt of your complaint...

dated January 10, 2018 pertaining to the above captioned matter. We have had an opportunity to review the file and feel that there is an amicable resolution.Our records show that [redacted] (“[redacted]”) placed three accounts for Ms. [redacted] with our office for collection beginning on January 6, 2017 with the last account being placed on December 29, 2017. Notice of these account placements was sent to the same address Ms. [redacted] provides in her complaint, which also provided a means for Ms. [redacted] to provide any insurance information she believed could cover the remaining balance. Contrary to Ms. [redacted]’s assertions, our records do not reflect that she provided any additional insurance information to our office or otherwise disputed any of the accounts prior to this complaint.  It appears Ms. [redacted]’s dispute stems from the fact that her accounts were sent to our office for collection by [redacted]. To that extent, please be advised that our office does not dictate the manner in which accounts are referred to us; that right rests entirely with the original creditor. Notwithstanding the foregoing, upon receipt Ms. [redacted]’s complaint, our office has placed a hold on her accounts while she works to resolve this matter with [redacted]. We hope this serves to clarify the issues raised. Sincerely,Harris & Harris, Ltd.

January 5, 2017Revdex.com Chicago330 N. Wabash Ave #2006Chicago, IL 60611Re: [redacted] File No: Case # [redacted]To Whom It May...

Concern:Thank you for communicating with Harris & Harris, Ltd., an A+ rated company with the Revdex.com.  We are in receipt of your correspondence dated December 28, 2016 pertaining to the above captioned matter.  We have had an opportunity to review our file and feel that we have reached an amicable resolution. Our records show that the Comptroller of the Treasury - State of Maryland (“Comptroller”) placed an account for Mr. [redacted] with our office for collection on February 13, 2016. As Mr. [redacted] indicated, this account pertains to delinquent 2011 income taxes. As an initial matter, please be advised that Harris & Harris, Ltd. is a duly licensed collection agency authorized to collect delinquent taxes owed to the State of Maryland.Upon receipt of Mr. [redacted] complaint, our office promptly reached out to the Comptroller for clarification of this matter. Although we have not yet received their response, we will be sure to forward that to you as soon as possible. In the meantime, we have placed a courtesy hold on Mr. [redacted] account while he works to resolve this matter. Please be advised, however, that our office is not authorized to waive valid debts owed to the State of Maryland.If Mr. [redacted] has any further questions or concerns, he may contact our Compliance Department at (312) [redacted].  We hope this serves to clarify the issues raised.Sincerely, Harris & Harris, Ltd.

November 12, 2015Revdex.com Chicago330 N. Wabash Ave #2006Chicago, IL 60611Re:          Oscar
[redacted]File No:    Case
# [redacted]To Whom It May Concern:Thank you for communicating with Harris & Harris, Ltd.,
an A+ rated company...

with the Revdex.com.  We are in receipt of your correspondence
dated November 4, 2015 pertaining to the above captioned matter.  We have had an opportunity to review our file
and feel that we have reached an amicable resolution. Mr. [redacted] asserts that he has received phone calls from
our office and has requested that we cease calling him. Our records show that a
Texas municipality placed several parking violations with our office in the
name of Oscar [redacted], and the balance on those accounts remains due. Please
note that Mr. [redacted] did not previously request that we cease contacting him.  Notwithstanding this fact, we promptly
removed the phone number from his accounts upon receipt of this complaint. Consequently,
Mr. [redacted] will no longer be contacted by our office.We hope this serves to clarify the issue raised.  Mr. [redacted] may contact our office at (312)
423-7382 or [email protected] if he has any further questions.  Sincerely,Harris & Harris, Ltd.

February 17, 2016Revdex.com Chicago330 N. Wabash Ave #2006Chicago, IL 60611Re:         [redacted] File No:   Case # [redacted]To Whom It May...

Concern:Thank you for communicating with Harris & Harris, Ltd., an A+ rated company with the Revdex.com.  We are in receipt of your correspondence dated February 12, 2016 pertaining to the above captioned matter.  Our records indicate that our client, the Comptroller of Maryland, placed Ms. [redacted] 2007 delinquent income tax accounts with our office for collection on January 31, 2016. Our records also indicate that Ms. [redacted] contacted our office on February 16, 2016 and enrolled in a payment plan to resolve the outstanding balance on this account.Our office greatly appreciates the opportunity to review all customer feedback and address any outstanding questions or concerns.  Accordingly please note that Ms. [redacted] comments have been duly noted and will be forwarded on to the appropriate department for review.  If Ms. [redacted] has any additional questions or concerns, she may contact our office at ([redacted] or [redacted]@harriscollect.com.  We hope this serves to clarify the issue raised and apologize for any inconvenience.Sincerely,Harris & Harris, Ltd.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
 I have contacted [redacted] Medical College and spoke with Ms. P [redacted] and she was given my Employer's Medical Billing address and the account will be removed from their collection dept. Thank You for all you help in resolving this important matter.
Sincerely,
[redacted] O. [redacted]

April 12, 2016Revdex.com Chicago330 N. Wabash Ave., Suite 3120Chicago, IL 60611Re:         [redacted]File No:   Case # [redacted]To Whom It May...

Concern:Thank you for communicating with Harris & Harris, Ltd., an A+ rated company by the Revdex.com. We are in receipt of your correspondence dated April 9, 2016 pertaining to the above captioned matter.Our records indicate that our client, [redacted] University Health (“** Health”), placed Mr. [redacted]’s account with our office on February 10, 2016. It appears Mr. [redacted]’s dispute stems from the fact that his account was sent to our office for collection by ** Health. To that extent, please be advised that our office does not dictate the manner in which accounts are referred for collection; that right rests entirely with the original creditor.Notwithstanding the foregoing, upon receipt of Mr. [redacted]’s complaint, our office promptly removed his phone number from the account and added it to our internal “Do-Not-Call” list. Accordingly, he will no longer be contacted at that number. Please note that Mr. [redacted] did not previously request that our office cease contacting him.If Mr. [redacted] has any further questions or concerns, he may contact our office at ([redacted] or [redacted]@harriscollect.com.  We hope this serves to clarify the issues raised, and apologize for any inconvenience this misunderstanding may have caused.Sincerely,Harris & Harris, Ltd.

November 2, 2015Revdex.com Chicago330 N. Wabash Ave #2006Chicago, IL 60611Re:          Joanie
Marie [redacted]File No:    Case
# [redacted]To Whom It May Concern:Thank you for communicating with Harris & Harris, Ltd.,
an A+ rated company by the Revdex.com. We...

are in receipt of your
correspondence dated October 24, 2015 pertaining to the above captioned matter.
We have had an opportunity to review our file and feel that we have reached an
amicable resolution.Ms. [redacted] asserts that she has received calls to her work
phone from our office and is hereby requesting that our office cease making any
further calls to that number. Please note that our records show that Ms. [redacted]
did not previously request that we cease contacting her at her work
number.  Notwithstanding this fact, we
promptly removed this number from her accounts upon receipt of this complaint. We hope this serves to clarify the issues raised.  Please do not hesitate to contact us if we
can be of further assistance.  Sincerely,Harris & Harris, Ltd.

Initial Business Response /* (1000, 5, 2015/04/17) */
April 17, 2015
Revdex.com Chicago
330 N. Wabash Ave #2006
Chicago, IL 60611
Re: [redacted]
File No:Case # XXXXXXXX
To Whom it May Concern,
We are in receipt of the complaint in the above referenced matter. Due to the...

limited information provided in the complaint, we were unable to locate the account at issue. We have therefore contacted Mr. [redacted] at the number provided in the complaint and will continue to work with him towards a resolution. If he has any questions in the meantime, he may contact our office at (XXX) XXX-XXXX or [redacted]@harriscollect.com.
Sincerely,
[redacted] & [redacted], Ltd.
Initial Consumer Rebuttal /* (3000, 7, 2015/04/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We are still waiting for the account to be removed/ zero'd out. We have made contact with the business and they told us they will be looking into it, but nothing further has been done or said.
Final Business Response /* (4000, 9, 2015/04/27) */
April 27, 2015
Revdex.com Chicago
330 N. Wabash Ave #2006
Chicago, IL 60611
Re: [redacted]
File No: Case # XXXXXXXX
To Whom it May Concern,
As we previously indicated, our office promptly reached out to Mr. [redacted] at the number he provided in his complaint in an effort to obtain more detailed information regarding the purported accounts so that we may adequately address his complaint. At that time, Mr. [redacted] was unable to provide either a reference number, case number, or copy of his credit report containing the alleged tradelines at issue. Due to the limited information provided to our office by Mr. [redacted], our representative clearly articulated to Mr. [redacted] that we would require some time to attempt to locate said accounts. We provided Mr. [redacted] a direct line to our Compliance Department and instructed him to call if he had any questions or additional information to provide in the interim. Since that date, we have not received a return call or any further correspondence from Mr. [redacted].
Accordingly, please note that we have been unable to locate the accounts at issue due to the limited information provided to our office. At this time we kindly ask that Mr. [redacted] search his records and provide any one of the pieces of information detailed above. He may contact our office at XXX-XXX-XXXX or [redacted]@harriscollect.com with any further questions. We look forward to his response.

Sincerely,
Harris & Harris, Ltd.