Harris & Harris, Ltd.

Revdex.com:Although I accept this response from the business as they have resolved the issue amicably, I still want to note that I was continually lied to or misinformed for the duration of this process.  On day one the representative, [redacted], told me she would mail out a receipt.  A week later she stated that the receipt was mailed after the payment posted the day before.  I never received this information.  I called on 8/7 and was advised they would fax a receipt that day.  I called back on 8/10 and the request was with their legal team, but they stated they would rush the request.  On 8/11 I called back and was advised of the same.  On 8/12 I finally spoke with someone that identified as a director.  In speaking with this person I learned that they will not issue a receipt until 21 days has past to allow the payment to post and any disputes to be resolved.  He then ensured the receipt was sent to me on 8/14/2017.  The fact they state they were hesitant concerns me because that was never stated to me.  If that was the one and only reason they wouldn't send it to me then they should have communicated that information.  We would have had an opportunity at that time to resolve the issue and get a receipt sent out.  Until I spoke with the director this business was not forthcoming and direct with their responses and failed to provide me accurate information.  Had someone told me day one what the process was I would have been more than happy to follow their guidelines.  
Sincerely,
[redacted]

March 3, 2017Revdex.com Chicago330 N. Wabash Ave #3120Chicago, IL 60611Re:        [redacted]File No:  [redacted]To Whom It May Concern:Thank you for communicating with Harris & Harris, Ltd., an A+ rated company with the Revdex.com.  We are in receipt of your...

correspondence dated February 20, 2017 pertaining to the above captioned matter.  We have had an opportunity to review our file and feel that we have reached an amicable resolution.Our records show that the Oklahoma Tax Commission placed Ms. [redacted]’s delinquent income tax account with our office for collection on October 17, 2016. As Ms. [redacted] is well aware, her account balance includes added interest in addition to a penalty, tax warrant fee, and collection fee. Although our records show that Ms. [redacted] has paid the principal tax liability of her account, a balance of $292.70 in combined interest, penalties, and fees remains due and owing.Notwithstanding the foregoing, we have placed a courtesy hold on Ms. [redacted]’s account while she works to resolve this matter. Please note, however, that our office is not authorized to waive or otherwise settle valid debts owed to the State of Oklahoma. If Ms. [redacted] has any further questions or concerns, she may contact our Compliance Department at 312[redacted]. We hope this serves to clarify the issues raised.Sincerely,  Harris & Harris, Ltd.

December 10, 2015Revdex.com Chicago330 N. Wabash Ave #2006Chicago, IL 60611Re:               Emily [redacted]File No:         Case # 10989569To Whom It May Concern:Thank you for communicating with Harris & Harris, Ltd., an A+ rated company with the...

Revdex.com.  We are in receipt of your correspondence dated December 10, 2015 pertaining to the above captioned matter.  Our office greatly appreciates the opportunity to review all customer feedback and address any outstanding questions or concerns.  Accordingly please note that Ms. [redacted]’s comments have been duly noted and will be forwarded on to the appropriate department for review. Please further note that we are in the process of obtaining the documentation requested by Ms. [redacted], which we will be sure to mail to her at the address on file.  If Ms. [redacted] has any additional questions or concerns, she may contact our office at (312) 574-1852 or [email protected].  We hope this serves to clarify the issue raised and apologize for any inconvenience.Sincerely, Harris & Harris, Ltd.

Initial Business Response /* (1000, 5, 2014/10/15) */
October 15, 2014
Revdex.com Chicago
330 N. Wabash Ave [redacted]
Chicago, IL 60611
Re:[redacted]
File No: Case # XXXXXXXX
To Whom It May Concern:
Thank you for communicating with Harris & Harris, Ltd., an A+ rated company with the...

Revdex.com. We are in receipt of your correspondence dated October 13, 2014 pertaining to the above captioned matter. We have had an opportunity to review our file and feel that we have reached an amicable resolution.
Please be advised [redacted] Medical Center at [redacted] placed an account in the name of [redacted] with our office on June 9, 2014. Our office has not received a formal written dispute or otherwise a response to the validation letter sent to Ms. [redacted] shortly after placement of this account. Accordingly, our office currently has no reason to believe that the outstanding balance owed to [redacted] is inaccurate. If Ms. [redacted] has a substantive dispute supporting her demand to have this account removed from her credit report, she may submit that dispute to our office so that we may analyze it accordingly.
We hope this serves to clarify the issue raised. Please do not hesitate to contact us at XXX-XXX-XXXX if we can be of further assistance.
Sincerely,

Harris & Harris, Ltd.

November 29, 2017Revdex.com Chicago330 N. Wabash Ave #2006Chicago, IL 60611Re:       [redacted]File No: [redacted]To Whom It May Concern:Thank you for communicating with Harris & Harris, Ltd., an A+ rated company by the Revdex.com.  We are in receipt of your...

correspondence dated November 25, 2017 pertaining to the above captioned matter.  We have had an opportunity to review our file and feel that we have reached an amicable resolution. Upon a review of our records, Mr. [redacted]’s number ending in [redacted] was associated with an account placed with our office for collection for a third party with very similar demographic information. Please be advised that our office did not receive any prior requests to cease calling this number.  Consequently, we were not previously afforded the opportunity to correct this sooner.  Notwithstanding the forgoing, upon receipt of this complaint, our office promptly removed Mr. [redacted]’s phone number ending in [redacted] from the account and added it to our permanent internal “Do-Not-Call” list. Accordingly, Mr. [redacted] will no longer receive any calls from our office at that number. If Mr. [redacted] has any additional questions or concerns regarding this matter, he may contact our Compliance Department at 312-[redacted]. We hope this serves to clarify the issues raised and apologize for any inconvenience this misunderstanding may have caused.Sincerely,Harris & Harris, Ltd.

Complaint: [redacted]
I am rejecting this response because: I will be awaiting a final response.
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2014/04/22) */
April 22, 2014
Revdex.com Chicago
330 N. Wabash Ave #2006
Chicago, IL 60611
Re: [redacted]
File No: Case # XXXXXXXX
To Whom It May Concern:
Thank you for communicating with Harris & Harris, Ltd. an A+ rated company by the...

Revdex.com. We are in receipt of your correspondence dated April 17 pertaining to the above captioned matter. We have had an opportunity to review our file and feel that we have reached an amicable resolution.
On April 18, our office sent Ms. [redacted] the letter she requested in her complaint. If Ms. [redacted] has any additional questions, she may contact us at XXX-XXX-XXXX, otherwise, we will consider this matter resolved.
Sincerely,
[redacted] & [redacted], Ltd.
Initial Consumer Rebuttal /* (3001, 12, 2014/05/13) */
I didn't see the email regarding this complaint until today, the email went to my junk mail. This complaint hasn't been resolved yet. I was informed a supervisor would call me and have not heard from the collection agency. I checked my credit report again and the case is still showing "open" on my credit report.
Final Business Response /* (1000, 15, 2014/05/15) */
May 15, 2014
Revdex.com Chicago
330 N. Wabash Ave #2006
Chicago, IL 60611
Re: [redacted]
File No: Case # XXXXXXXX
To Whom It May Concern:
Thank you for communicating with Harris & Harris, Ltd. an A+ rated company by the Revdex.com. We are in receipt of your further correspondence dated May 14 containing a delayed response by Ms. [redacted].
In Ms. [redacted]'s initial complaint her desired resolution stated, "All I want is a letter from Harris & Harris stating that I no longer have an account with them..." As we indicated in our initial response dated April 22, this letter was emailed to Ms. [redacted] at the address provided in her complaint on April 18. As proof, we have attached a record of this email to this response to ensure that Ms. [redacted] receives it. It appears that Ms. [redacted] would be best served by reviewing her email filters or discarded messages, as she appears to have failed to receive emails from both the Revdex.com and our office within a matter of days.
This matter is closed.
Sincerely,
Harris & Harris, Ltd.

April 12, 2016Revdex.com Chicago330 N. Wabash Ave., Suite 3120Chicago, IL 60611Re:         [redacted]File No:   Case # [redacted]To Whom It May Concern:Thank you for communicating with Harris & Harris, Ltd., an A+ rated company by the Revdex.com. We are in...

receipt of your correspondence dated April 9, 2016 pertaining to the above captioned matter.Our records indicate that our client, [redacted] University Health (“** Health”), placed Mr. [redacted]’s account with our office on February 10, 2016. It appears Mr. [redacted]’s dispute stems from the fact that his account was sent to our office for collection by ** Health. To that extent, please be advised that our office does not dictate the manner in which accounts are referred for collection; that right rests entirely with the original creditor.Notwithstanding the foregoing, upon receipt of Mr. [redacted]’s complaint, our office promptly removed his phone number from the account and added it to our internal “Do-Not-Call” list. Accordingly, he will no longer be contacted at that number. Please note that Mr. [redacted] did not previously request that our office cease contacting him.If Mr. [redacted] has any further questions or concerns, he may contact our office at ([redacted] or [redacted]@harriscollect.com.  We hope this serves to clarify the issues raised, and apologize for any inconvenience this misunderstanding may have caused.Sincerely,Harris & Harris, Ltd.

January 5, 2017Revdex.com Chicago330 N. Wabash Ave #2006Chicago, IL 60611Re: [redacted] File No: Case # [redacted]To Whom It May Concern:Thank you for communicating with Harris & Harris, Ltd., an A+ rated company with the Revdex.com.  We are in receipt of your correspondence...

dated December 28, 2016 pertaining to the above captioned matter.  We have had an opportunity to review our file and feel that we have reached an amicable resolution. Our records show that the Comptroller of the Treasury - State of Maryland (“Comptroller”) placed an account for Mr. [redacted] with our office for collection on February 13, 2016. As Mr. [redacted] indicated, this account pertains to delinquent 2011 income taxes. As an initial matter, please be advised that Harris & Harris, Ltd. is a duly licensed collection agency authorized to collect delinquent taxes owed to the State of Maryland.Upon receipt of Mr. [redacted] complaint, our office promptly reached out to the Comptroller for clarification of this matter. Although we have not yet received their response, we will be sure to forward that to you as soon as possible. In the meantime, we have placed a courtesy hold on Mr. [redacted] account while he works to resolve this matter. Please be advised, however, that our office is not authorized to waive valid debts owed to the State of Maryland.If Mr. [redacted] has any further questions or concerns, he may contact our Compliance Department at (312) [redacted].  We hope this serves to clarify the issues raised.Sincerely, Harris & Harris, Ltd.

February 13, 2017Revdex.com Chicago330 N. Wabash Ave #3120Chicago, IL 60611Re:        [redacted]File No:  [redacted]To Whom It May Concern:Thank you for communicating with Harris & Harris, Ltd., an A+ rated company with the Revdex.com.  We are in receipt of...

your correspondence dated February 6, 2017 pertaining to the above captioned matter.  We have had an opportunity to review our file and feel that we have reached an amicable resolution. Please be advised that this complaint has been addressed in our response to a duplicate complaint filed by Ms. [redacted] with a governmental agency.  If Ms. [redacted] has any questions beyond what was provided in that response, she may contact our Compliance Department at [email protected], Harris & Harris, Ltd.

October 21, 2015
Revdex.com Chicago
330 N. Wabash Ave #2006
Chicago, IL 60611
[redacted]
[redacted]
To Whom It May Concern:
Thank you for communicating with Harris & Harris, Ltd., an A+ rated company with the Revdex.com. We are in receipt of your...

correspondence dated October 6, 2015 pertaining to the above captioned matter.
A medical services provided placed two separate accounts with our office for collection in [redacted] name. Shortly after placement of these accounts, our office mailed a delinquency notification advising [redacted] of the referral to our office and of the ability to dispute the balance. In addition to this letter, our office made numerous attempts to reach [redacted] to resolve the outstanding balance but was unable to successfully reach her. Accordingly, acting in reliance of the outstanding balance referred to our office, these accounts were reported to the credit bureaus as outstanding.
After these accounts had been reported, [redacted] finally reached out to our office on October 5th to dispute the balance. In response to this dispute we promptly reached out to our client, verified all payments and credits made to [redacted]'s accounts and adjusted them in our system to properly reflect the true balance due-and-owing.
Please finally note that our office has previously notified the credit bureaus to delete any negative reporting of these accounts. If [redacted] has any further questions, she may contact our Compliance Department at [redacted] We hope this serves to clarify the issue raised. Thank you.
Sincerely,

Harris & Harris, Ltd.

August 30, 2017Revdex.com Chicago330 N. Wabash Ave #2006Chicago, IL 60611Re:       [redacted]File No: [redacted]To Whom It May Concern:Thank you for communicating with Harris & Harris, Ltd., an A+ rated company by the Revdex.com. We are in receipt of your...

correspondence dated August 28, 2017 pertaining to the above captioned matter. We have had an opportunity to review our file and feel that we have reached an amicable resolution.Our records show that on [redacted] Medicine (“[redacted]”) placed two accounts for Ms. [redacted] with our office for collection on June 9, 2017 and August 11, 2017. Notice of these account placements was sent Ms. [redacted] on June 12, 2017 and August 14, 2017. Contrary to Ms. [redacted]’s assertions, her accounts were not immediately sent to collections. The dates of service for these accounts are February 9, 2016 and January 13, 2017 respectively, so there was a significant amount of time between the date of the visit and the time the account was placed with our office. Additionally, our records do not reflect that we received any communications from Ms. [redacted] disputing or otherwise requesting that these accounts be resubmitted to her insurance carrier.It appears Ms. [redacted]’s dispute stems from [redacted]’s placement of her accounts with our office for collection.  To this extent, please be advised that our office does not dictate the manner in which accounts are referred to our office; that right rests entirely with the original creditor. Furthermore, Ms. [redacted] asserts that her insurance carrier, [redacted], is no longer in business. Accordingly, our office cannot resubmit her accounts to the insurance carrier for payment.Notwithstanding the forgoing, our office has placed a courtesy hold on Ms. [redacted]’s accounts while she works to resolve this issue with [redacted] and her insurance carrier. If Ms. [redacted] has any questions or concerns, she may contact our Compliance Department at (312) [redacted]. We hope this serves to clarify the issues raisedSincerely,Harris & Harris, Ltd.

October 12, 2017Revdex.com Chicago330 N. Wabash Ave #2006Chicago, IL 60611Re:       [redacted]File No: [redacted]To Whom It May Concern:Thank you for communicating with Arnold Scott Harris, P.C., an A+ rated company by the Revdex.com. We are in receipt of your complaint dated...

October 2, 2017 pertaining to the above captioned matter. We have had an opportunity to review the file and feel that there is an amicable resolution.Our records show that the City of Chicago Fire Department - EMS placed an account for Ms. [redacted] with our office for collection on October 4, 2017. Notice of this account placement was sent to Ms. [redacted] on October 9, 2017. It appears Ms. [redacted]’s dispute stems from the fact that her account was sent to our office for collection by the City of Chicago. To that extent, please be advised that our office does not dictate the manner in which accounts are referred to us; that right rests entirely with the original creditor. Our records reflect that Ms. [redacted] entered into a payment plan with our office on October 9, 2017. Accordingly, our office considers this matter resolved. If Ms. [redacted] has any further questions or concerns, she may contact our Compliance Department at (312) [redacted]. We hope this serves to clarify the issues raised. Sincerely,Arnold Scott Harris, P.C.

Complaint: [redacted]
I am rejecting this response because the business was required to provide validation of the debt and refused to do so. The alleged correspondence by mail was never received. I had to reach out to WE regarding their error. The business is required to remove this account from my credit report. Further complaints will be entered with all credit reporting bureaus. Again - NO correspondence by mail was received and the business subsequently refused to provide that correspondence in violation of the FDCPA.
A social security number is NOT required to discuss this matter via phone. Certainly, a business cannot call, refuse to state on whose behalf they are calling, and ask for a social security number -- how would a consumer know they were legitimate, and not a scammer attempting to get access to social security numbers? When asked to provide us with the information via mail, the individual refused. The debt was never validated. 
If after demonstrating the error with WE and their recall on May 23, this report is NOT removed from my credit within 7 business days, I will report this violation of the FDCPA to the offices of both the WI and IL Attorney General. 
Sincerely,
 
[redacted]

Initial Business Response /* (1000, 5, 2015/03/13) */
March 13, 2015
Revdex.com Chicago
330 N. Wabash Ave #2006
Chicago, IL 60611
Re: [redacted]
File No: Case # XXXXXXX
To Whom It May Concern:
Thank you for communicating with Harris & Harris, Ltd., an A+ rated company...

by the Revdex.com. We are in receipt of your correspondence dated March 4, 2015 pertaining to the above captioned matter. We have had an opportunity to review our file and feel that we have reached an amicable resolution.
Please be advised that our office has brought Ms. [redacted]'s dispute to the attention of our client. We are in the process of working through the dispute and will update Ms. [redacted] accordingly at the email provided in her complaint. Notwithstanding the following, our office will notify the credit bureaus to delete any negative reporting that may have occurred on the accounts at issue. Ms. [redacted] may feel free to contact our office at XXX-XXX-XXXX or [redacted]@harriscollect.com with any further questions.
Sincerely,
Harris & Harris, Ltd.

Initial Business Response /* (1000, 5, 2015/06/15) */
June 15, 2015
Revdex.com Chicago
330 N. Wabash Ave #2006
Chicago, IL 60611
Re: [redacted]
File No: Case # XXXXXXXX
To Whom It May Concern:
Thank you for communicating with Harris & Harris, Ltd., an A+ rated company with the...

Revdex.com. We are in receipt of your correspondence dated June 9, 2015 pertaining to the above captioned matter. We have had an opportunity to review our file and feel that we have reached an amicable resolution.
Mr. [redacted] asserts that he has received phone calls from our office and has requested that we cease calling his number. Mr. [redacted]'s number appears to have been included as a contact number for several accounts placed with our office. Our records show that this number may have been provided to one of our clients by the third party account holder throughout the normal course of business and was dialed on a good faith belief that it was an acceptable contact number. Notwithstanding this fact, we have promptly removed telephone number (XXX) XXX-XXXX from the accounts at issue and have added it to our Do-Not-Call list upon receipt of this complaint. We have also added Mr. [redacted]'s other two phone numbers to our Do-Not-Call list as well. Mr. [redacted] will no longer be contacted by our office at those numbers.
We hope this serves to clarify the issue raised and apologize for any inconvenience. Please do not hesitate to contact us at XXX-XXX-XXXX or [redacted]@harriscollect.com if we can be of further assistance.
Sincerely,

Harris & Harris, Ltd.
Initial Consumer Rebuttal /* (3000, 7, 2015/06/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is a nice calculated response. The calls have not stop and are continuing. As of today 16th day of June 2015, I have already gotten a phone call. Yesterday I received two of them. So although you right a nice letter to try to look impressive to the Revdex.com it is just that a letter. There has been no action taken. I want to the calls to stop as I have mentioned in the last two letter. This has gone past trying to collect this is harassment. What makes it even worse you are harassment the wrong person, and have been told that for the last month. I don't know if your company is just refusing to take the numbers out of your system or if you just like harassing people. I would like the Revdex.com to take a better look at this company and there rating. Cause at this time there have been no action taken. All that has been done is nice letters written to make Harris and Harris, LLV please the Revdex.com and that is not right to the consumer. I have rights and have the right to not be harassed over someone else mistakes. I would like to not receive anymore calls. If calls continue I will have to take legal action.
Final Business Response /* (4000, 9, 2015/06/19) */
June 19, 2015
Revdex.com Chicago
330 N. Wabash Ave #2006
Chicago, IL 60611
Re: [redacted]
File No: Case # XXXXXXXX
To Whom It May Concern:
In response to Mr. [redacted]'s most recent correspondence alleging that phone calls from our office have not ceased, a member of our Compliance Department reached out to him directly. At that time, Mr. [redacted] insisted that he received an additional two phone calls made to XXX-XXX-XXXX. Upon a further review of our records, we were able to match the alleged call times and date to a different phone number - (XXX) XXX-XXXX - which Mr. [redacted] failed to disclose in his initial complaint and subsequent communications with our office.
Notwithstanding this fact we have promptly removed this number from the account at issue and placed it on our do-not-call list upon Mr. [redacted]'s confirmation that this number belongs to him. We hope this serves to further clarify the issue raised. If Mr. [redacted] has any further questions he may contact our Compliance Department at (XXX) XXX-XXXX.
Sincerely,

Harris & Harris, Ltd.

May 26, 2016Revdex.com Chicago330 N. Wabash Ave #2006Chicago, IL 60611Re:       [redacted]File No: Case # [redacted]To Whom It May Concern:Thank you for communicating...

with Harris & Harris, Ltd., an A+ rated company with the Revdex.com.  We are in receipt of your correspondence dated May 23, 2016 pertaining to the above captioned matter.Mr. [redacted] asserts that he has received phone calls from our office and has requested that we cease calling his phone number ending in [redacted].  Upon a review of our records, it appears that Mr. [redacted]’s phone number was erroneously associated with a third party who has an account with our office.  Upon receipt of his complaint, our office promptly removed that number and placed it on our internal “Do-Not-Call” list. Accordingly, Mr. [redacted] will no longer be contacted by our office at that number. Please note that Mr. [redacted] did not previously notify our office that he was being called in error.If Mr. [redacted] has any additional questions or concerns, he may contact our Compliance Department directly at [redacted]. We hope this serves to clarify the issues raised and apologize for any inconvenience this misunderstanding may have caused.Sincerely, Harris & Harris, Ltd.

Initial Business Response /* (1000, 5, 2015/05/11) */
May 11, 2015
Revdex.com Chicago
330 N. Wabash Ave #2006
Chicago, IL 60611
Re: [redacted]
File No: Case # XXXXXXXX
To Whom It May Concern:
Due to the limited information provided in Ms. [redacted]'s complaint, we reached out...

to her at the email address she has provided. Upon receipt of this information, we were able to promptly address the concerns raised in her complaint. Accordingly, we now consider this matter resolved. Should Ms. [redacted] have any additional questions, she may contact our office at (XXX) XXX-XXXX.
Sincerely,
Harris & Harris, Ltd.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]  P.S. WILL SETTLE MATTER OUTSIDE COURT AS PROMISED

February 22, 2018Revdex.com Chicago330 N. Wabash Ave #2006Chicago, IL 60611Re: [redacted]File No: [redacted]To Whom It May Concern:First, Harris & Harris, Ltd. is not a law firm nor does it hold itself out as an attorney’s office. Our records do not reflect Ms. [redacted] requested that we send her anything by certified mail nor is this service required for general correspondence. Second, as we do not process face-to-face transactions, no receipts are generated that we can provide and our representatives would not offer to provide this to any consumer as it would be impossible to provide. On November 16, 2016, Ms. [redacted] requested a letter that her accounts were closed and our office sent her a letter that same day advising that all her accounts were paid and closed in our office and that we had requested that the credit bureaus delete any negative reporting. As the letter was not returned as undeliverable and Ms. [redacted] did not follow up with our office after this letter was sent, our office had no way of knowing she did not receive it or that the credit bureaus had not updated their records. Our prior response advised that we re-mailed this letter to her on February 21, 2018 and re-requested the credit bureaus to delete any negative reporting. Accordingly, we have already complied with Ms. [redacted] renewed request for this letter.Our office is not authorized to close out or otherwise cancel amounts due to [redacted] Rather, [redacted] must notify us to close out an account. It appears there was delay in [redacted] updating their records and notifying our office to close her accounts as settled in full. Our records reflect that during this delay two calls may have been placed to Ms. [redacted]. Our office apologized to her when we were made aware of this issue and reached out to [redacted] to resolve this issue. Our office has now confirmed for Ms. [redacted] multiple times that the issue has been resolved and has apologized for any inconvenience this delay has caused. As our prior response advised, we have requested on multiple occasions for the credit bureaus to delete any negative reporting that may have occurred, but as we are not a credit reporting bureau we cannot remove any items from her credit report. Therefore, there are no further actions our office can take and we consider this matter resolved. Sincerely,Harris & Harris, Ltd.