Harbortouch

Review: I am filing a complaint because we have received a POS computer system from this company and after setting it up it does not do what we were told it would. After many calls and emails from me to Harbor Touch, I have heard nothing back from them. I want to return the item to this company and get refunded the fees that they have charged us. We believe the system does not meet our needs as we were told it would. I have emails and phone calls that have not been returned to me from this company.Desired Settlement: We want to return the POS computer system to the business and get a full refund of the fees that were charged to us.

Business

Response:

Customer has had POS system installed since 9/17/13 and has actively been using. The last correspondence with our support team was 10/29/13 in regards to setup, not functionality. This attempt is clearly buyers remorse. If merchant wishes to cancel full ETF will apply. The merchant has access to our 24 support team and I ask that all issues and requests be discussed with them. The merchant claims its not what they wanted as it does not do what they need, but I see no attempts and logs corresponding with our support team.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: I have contacted the support team and have names of employees I've spoken with. I would like an address of whom I need to mail the system back to and an estimated date of when we should receive a full refund of debts that were charged to us.

Regards,

Review: On or about May 26 Herman L[redacted] called my business to set-up an appointment to get a credit card machine. I told him we wouldnt be approved we had file chapter 13. He said no problem. So he can on May 30th talked to me and my husband. We wrote him a check for 444.95 It was for a [redacted]. We wrote the check to him and he cash the check before he lefted town. He told us that we would get are machine in a week. So a week came no machine. I started calling and found out that I wouldn't be approved because of the chapter 13. So I tried to talk to Mr. L[redacted] he wouldn't return my calls and I tried many times in the last month . I screamed it was fraud so he sent me the Machine around June 13th. Which will do me no good because I can't get approved. I then tried to get a hold of customer Service. I have talk to Dustin , Ive talked to Priscilla, Ruby or Rudy many times. They said they would have Mr L[redacted] call me and then his boss to call me .This has went on for weeks I have 2 claims one is [redacted] and [redacted] .Yesterday I call them back again they told me there was nothing they could do for me I would have to talk to Mr. L[redacted]. Which isn't a problem but he won't call me. Mr L[redacted] is lying to people to sell the machines.This looks very bad on you guys I hope you can resolve this problem and make him give me my money back. Thank You so much for your help.Desired Settlement: All I would like is to send back the machine that I can't use and get a full refund of $444.95. Hopefully you guys can get a hold of Mr. L[redacted] or his boss and get me a full refund.

Business

Response:

The transaction in question is not through Harbortouch but between the independent salesman Mr L[redacted] and the customer a hand. Mr L[redacted] would need to be the direction of this complaint. However Harbortouch wants to assist in all means and we will internally communicate with Mr. L[redacted] as well to help correct this issue. However again, the issue at hand is misdirected and should be directed at Mr L[redacted] who is part of an Independent Sales Organization.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

I understand what they are saying .But I haven't heard anything from Harbourtouch where they are trying to help me. I would love to talk to Mr. L[redacted] but when I call him at 214 783 9254 you have to leave a message which I have left many but I don't get a call back. Since the machine that I bought was shipped from Harbortouch [redacted] Pa [redacted]....Phone # [redacted]..You would think that if I sent it back to them and get a refund they could deal with Mr. L[redacted]....Again Mr. L[redacted] sold me a machine that I can't use this is Fraud...You are the parent company I would think that you would do a better job hiring honest and trust worthy employees....I am a [redacted] and [redacted] dealer if I treated my customer wrong...[redacted] and [redacted] would make sure that I got the problem taken care of..Again I would love to direct my complaint to Mr. L[redacted] Iam in Illinois and he is out of St peters Mo. a good Hour and half drive . So you people at Harbortouch tell me how to get my money and I will be happy to leave you alone...Thank you and have a great day.....[redacted]

Regards,

Business

Response:

Harbortouch has notified the representative and advised of the complaint and requested action on there part to help settle the issue. At this point the complaint lies between the ISO and the Merchant. Harbortouch will continue to monitor the situation however the discussions are occurring between the rep and merchant.

Review: Recently we had our point of sale service, which includes the website portal and the point of sale system hardware, compromised with another company’s sales history and transactions. We have attached this other company’s sales history and transactions as proof that we had control and access to ALL of this company’s sales history and transactions and that time period was for at least one full business day after we contacted HarborTouch about the data compromise.

We cooperated with HarborTouch technical support and agreed NOT to modify ANY of the point of sale settings or information since this would create problems for this other company.

We never received ANY notification of when this problem was fixed and we did not receive ANY explanation why this happened. Our sales history and transactions had disappeared for at least one business day without any explanation.

We strongly feel this type of data compromise is unacceptable and is a breach of contract. We pay high service fees that are suppose to keep our business sales history and transactions within state, federal and [redacted] card PCI compliance laws.

We understand that this type of data compromise may not happen to anyone else but in this unusual circumstance we would hope that HarborTouch will waive ANY and ALL cancelation fees.

We no longer feel secure in using any of your services.

For the reason of PCI compliance and/or any relevant security compliance regulated or enforced by state, federal and/or [redacted] cards we are herby canceling both our merchant account #[redacted] and the Service Agreement for the point of sale equipment.

We are providing HarborTouch with this opportunity to honor our request before pursuing further action(s) both state, federal, [redacted] card complaints and legal options and strongly feel we have a solid case in this matter that all entities will rule in our favor after reviewing all attached documents.Desired Settlement: Cancel all cancellation fees and refund any monies to us which would include $2669.00

Consumer

Response:

This dispute has been resolved. Please close this case.

Thanks

Review: I have 2 POS Systems through Harbor Touch. One of the systems has been down for 9 days now. They guarantee 24 technical and equipment support. I have spoken to 7 different people regarding this issue at least twice a day. I have gotten the run around from the first day. I was sent a replacement box after 2 days, but it was the wrong box for the equipment I have. I was spoken to VERY RUDELY that I must have it hooked up wrong and "do you know how to plug something into the wall", I was so upset by how I was being treated that I gave the phone to my manager to take care of. He got no satisfaction either and it was finally determined 53 minutes later the wrong equipment was sent. I was told the right box would be overnighted and it would be resolved. When it didn't arrive I called and was told it was not ordered. I then spoke to supervisor [redacted] and was assured it would be overnighted again. It did not arrive again and I spoke to supervisor [redacted] and was told I would have to go to a store and buy a mouse and keyboard so they could fix it remotely. I did that and it still was not fixed. He assured me the right parts would be overnighted again. It did not arrive and I spoke to the head supervisor [redacted] who said he would be speaking to whom ever was involved with this case and call me back in a little while, in the meantime he would have the parts overnighted , this was Friday, and they would arrive on Monday. They DID NOT arrive on Monday and when I called again all I got was [redacted]'s voicemail for 2 days with no return phone call. I then spoke to 2 more technicians and was told it would be overnighted for Tuesday delivery but this time he had a tracking number for UPS. I asked [redacted] to be compensated for the mouse and keyboard, my gas and travel and my time to deal with all of this since you are typically on hold for 30-50 minutes each call. I then asked that the money being charged for the POS system that I had no use for be refunded. I got a response of we can refund you for the mouse and keyboard. I am SO upset over this whole thing with this company that I am ready to hire a lawyer to get out of the contract with this company. This is not the first time I have had issues with Harbortouch concerning equipment and technical support.Desired Settlement: I want a refund for the mouse and keyboard, my time, gas to get stuff, and for the fee on the terminal since I could not use it. We lost business because of not having the equipment to use and they did not care. I also want an apology from everyone who spoke to me as an inferior person, or flat out lied about things being shipped.

Business

Response:

Harbortouch advised the customer that we were going to ship a keyboard and mouse to the customer over night, however the merchant choose the option to go and purchase. Harbortouch then obtained and already credited the amount the customer paid for the equipment.

Consumer

Response:

This was never offered to me. I have witnesses to all conversations with Harbortouch and this doesn't even address the complaint of not sending the right equipment when promised . I am NOT SATISFIED WITH THIS RESPONSE AT ALL!!!

Business

Response:

As stated previously, Harbortouch has already credited the amount for the keyboard and mouse. On 6/21 during a conversation at roughly 11am EST, the customer was given the option to either obtain a keyboard or mouse, or we will ship the appropriate equipment out at no charge. The customer without giving a decision, ended the call abruptly with a support Supervisor. The next call was into support was with customer obtaining the equipment on her own. The cost of that hardware was credited back to the merchant. The customer is asking for credits back on that hardware, which again was already done. The complaint clearly states a credit to hardware as being a form of compensation, which again, has been completed. However in addition Harbortouch will offer a $50 credit to satisfy the complaint fully.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

I have witnesses as to what was said to me and the tone of their voice as all calls were on speaker phone with me and my manager present. I spoke to at least 5 different representatives pertaining to this matter not just one as this was over a 10 day process with NO computer to use in my restaurant during that time. They state in their contract of having 24 hour tech support with issues resolved overnight. Ten days is not an acceptable time. Furthermore the way I was spoken to was NOT acceptable to me or anyone else. As I have stated already I was NEVER given the choice to have a keyboard and mouse overnighted. I was told "If you want this resolved then go get a mouse and keyboard and then we can fix the problem". And I then asked what if I don't drive to another state and get one then what and I was told "then we can't fix it". I want an APPOLLOGY and a $100.00 credit for all of the trouble and not having use of the service I PAY for, for 10 days.

Regards,

Business

Response:

Harbortouch agrees to credit the fee of $100 as requested by the complaint. That will be issued today and can take up to 10 business days before hitting customers DDA.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

I asked for an apology for the way I and my manager was treated on the phone and for all of the trouble not having the equipment to use. I accept the $100 just waiting for an apology. If I treated my customers in the way I was treated I would not be in business.

Regards,

Review: on 3rd November my credit machine provided by Harbor Touch was not working. I then called the Harbor Touch Tech representitive to walk me through to fix a non working credit card reader.

It seemed to work. I was happy process my costumers. Without me knowing it. Money was not deducted from their accounts. Over a period of time three weeks a total $2281 was never deposited in my business account. All transactions recipts seemed normal . Nothing in the paper recipt seemed out out of the ordinary, however upon closer inspection, in small letter, "Training Mode".

Nothing other than this was shown to show invalid sale. I consider this a deep product flaw of the credit card machine, in addition, I was walked through this fix on the 3rd of November, The Tech had a computer in front of him did not pick up the Training Mode. On On the 29 of November on discovery of this, the teck was called again out of training mode he claimed only to discover it was still in training mode. I have machine in training mode as evidence. I complained, they will not cover for the loss. All recpts looked normal during this time.

Business

Response:

Harbortouch understands your position. Please also understand that this is a situation

in which both you and Harbortouch have a loss. When a merchant does not receive

funds for its sales, Harbortouch does not receive funds for processing

of those transactions. We are in the same position here. We recognize that you have been a loyal

customer to Harbortouch. With that said, we need your assistance.

No terminal is shipped out in training mode.

For a terminal to be placed in training mode there is a

process to do so. When a terminal is in training mode the bottom of screen

display says that the terminal is in “Training Mode”. On the top of the printed sales receipt it

will state "[redacted] TRAINING MODE[redacted]" and on the bottom of the receipt

in smaller caps it will also read [redacted]TRAINING MODE[redacted]. In addition to

this your AUTH code will be all x's not real numbers. Finally when you

settle your transaction at the end of the day the settlement report will read

[redacted]TRAINING MODE[redacted] it will also read again in the middle of the settlement

report [redacted]TRAINING MODE[redacted].

I am attaching a sample receipt and settlement report

showing what they would like when the terminal is in TRAINING MODE.

Next, the steps for taking a terminal out of training

mode. The terminal will ask you “Would

you like to leave training mode "YES”

or “NO." This could be

the point where an error occurred. If

you do not enter the correct response it will remain in training mode. The natural response could have been to hit

the no button as in "No I do not want training mode on." This is the most likely way the terminal remained

in training mode. As far as a technician seeing what was on your

terminal, it is not possible, and for that reason we rely on the merchant to

tell us what is on their terminal in order for us to troubleshoot

terminals.

When a terminal is in training mode there are no

transactions processing or being authorized through your terminal. With

no transactions processing through your terminal, Harbortouch is not able to

process transactions. Therefore,

there is no Harbortouch record of transactions, since no transactions processed

on your terminal while in TRAINING MODE. Legal Department HARBORTOUCH

Review: I have made several attempts to resolve this with Harbortouch directly via mail and through the credit bureaus. This company continues to send incorrect information to the credit bureau stating I owe them money. The last correspondence I sent them via certified mail was in October 2013 which they received on October 8, 2013 via certified mail.

I have asked them to provide me with

#1 A complete payment history of what they claim I owe

#2 Agreement that bears the signature of the alleged debtor wherein he agreed to pay the original creditor.

#3 Proof that they are licensed and registered to even collect in my state.

To date none of these request have been answered. Following this comment is a copy of the letter last submitted to them, to which I have yet to receive an answer

To Whom It May Concern:

Re: Acct # **XXXX

This letter is being sent to you in response to a report I saw on my credit report recently. Be advised that this is not a refusal to pay, but a notice sent pursuant to the Fair Debt Collection Practices Act, 15 USC 1692g Sec. 809 (b) that your claim is disputed and validation is requested.

This is NOT a request for “verification” or proof of my mailing address, but a request for VALIDATION made pursuant to the above named Title and Section. I respectfully request that your offices provide me with competent evidence that I have any legal obligation to pay you. I am sure as a collection agency you are more then familiar with the laws. Nonetheless, to refresh your memory on what constitutes legal validation, I am giving a list of the required documentation:

• Complete payment history, the requirement of which has been established via [redacted] v [redacted] 745 N.E.2d 862; 2001 Ind. App[redacted] and

• Agreement that bears the signature of the alleged debtor wherein he agreed to pay the original creditor.

• Letter of sale or assignment from the original creditor to your company. (Agreement with your client that grants you the authority to collect on this alleged debt.) [redacted] v. [redacted] Financial Services, 302CV577, 2002 WL 32173704(D.Conn., Oct. 29, 2002) - Information relating to the purchase of a bad debt is not proprietary or burdensome. Debtor must phrase their request clearly to obtain: The source of a debt and the amount a bad debt buyer paid for plaintiff's debt, how amount sought was calculated, where in issue a list of reports to credit bureaus, and documents conferring authority on defendant to collect debt.

• Intimate knowledge of the creation of the debt by you, the collection agency.

• Provide me with copies of any papers that show I agreed to pay what you say I owe.

Under FDCPA Section 809 (b), you are not allowed to pursue collection activity until the debt is validated. You should be made aware that in TWYLA BOATLEY, Plaintiff, vs. [redacted] CORPORATION, No. CIV 03-0762 UNITED STATES DISTRICT COURT FOR THE DISTRICT OF ARIZONA, 2004, the courts ruled that reporting a collection account indeed is considered collection activity.

While I prefer not to litigate, I will use the courts as needed to enforce my rights under the FDCPA.

I look forward to an uneventful resolution of this matter.

Sincerely, [redacted], MBA [redacted], FL [redacted]Desired Settlement: If they cannot provide me with proof that this account is mine via the above requested and not just a "verification or validation of claim" I request

#1 A letter to me stating they will correct their claims and also correct the claim with all credit bureaus

#2 Correction through all credit bureaus

Business

Response:

Harbortouch can provide any all information to the merchant however that cannot be accomplished through this forum given the need for encryption. Harbortouch has an agreement from 2006 for this merchant account, with all relevant information to sign the account up for services. Including the photocopy of the drivers license of the primary owner. The account was also used for several months with deposits going into a checking account confirmed by the principal owner. If the customer is wishing obtain any information relevant to the account, Harbortouch can and will provide and information, however that information will only be sent via certified mail. I will send all relevant documentation via USPS (certified). If merchant wishes, please confirm or contact support at ###-###-#### option for Customer Service.

Review: The POS system provided by Harbortouch Systems was never used because it did not function properly. The system is not designed to hold the inventory our store has but we were assured it could. The IT department was unable to correct several computer problems. The customer service was unfriendly and unsatisfactory. I spent over 100 hours on the phone with both IT and customer service and very few of the issues where ever resolved. We requested a full refund from Harbortouch and explained we did not wish to do business with them but they have continued to deduct hundreds of dollars every month from my account for a system we have never used. All equipment has been mailed back to the [redacted],PA address at this time.Desired Settlement: I am requesting a full refund for monthly charges of $128.33 from February through August ($898.31), two quarterly fees of $118 ($236), a yearly fee of $81 and a shipping fee of $50 which I never agreed to. The total refund I am requesting is $1265 which is a minimal amount for the time and stress this has caused the business.

Business

Response:

A large majority of the complaints that have been generated from this customer are a result of a lack of understanding of the system. Harbortouch has been and will continue to offer the necessary work and training needed to satisfy the account. The system is operational and has been operational from install. If the system is not fully configured to merchants standards nor merchant does not fully understand operational functions, that does not deem it unusable and our support staff is more than willing to accommodate the merchant to the best of our ability. The merchants requests for all fee's is unjustified, however Harbortouch is willing to offer the last 2 quarterly service fees of $118 per quarter, back to the customer. Totaling $236, along with a dedicated member of our support management team to work and rectify the account with the customer.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

It's very obvious that based on this response from Harbortouch, it is someone who has zero knowledge of the incredibly mismanaged situation we have dealt with up to this point. First of all, your response says the following.... "lack of understanding of the system" and "does not fully understand operational functions." Basically, what you are saying is that my entire staff and my business partner are all incapable of learning or understanding your system? My staff spent countless amounts of minutes, hours, days, weeks, months with your support staff and yet we still dealt with a laundry list of issues and constant troubles from the very first day upon receiving the system. Not to mention, with my business partner as my witness on a 3-way call with your staff, a Harbortouch employee made the following statement.... "I will be honest, this system isn't cut out to handle consignment stores and between me and you, I would look elsewhere." She then proceed to give me other phone numbers of point of sale systems that would actually suit our needs. I still have accesss to the e-mail from this employee of Harbortouch which supplied the names and phone numbers of other businesses that offer POS systems in order to backup my claim. As far as I can tell, she is about the only honest person we have dealt with at Harbortouch up to this point. Further on that subject, my business partner, who also spent countless hours on the phone trying to fix a multitude of issues with the Harbortouch system, owns an internet marketing firm, several other companies, and is highly experienced in using POS systems. In other words, he is extremely well-versed in technology, can build computers, deals with point of sale systems in his other companies every single day such as [redacted], and as I mentioned, he spent an unreasonable amount of time trying to get your system functioning properly. Yet, it never did.

$236 for the amount of time and even more importantly, the amount of mental anguish and frustration we have dealt with for an 8 month period is not acceptable. We have never used the system and faithfully paid every single fee in the contract. This all, again, without ever using the system. We made a few attempts to cash customers out at one point, but due to all the issues, we scrapped that idea the same day! Further more, our wide range of problems include issues with the taxes not being properly installed when we received the system, which we promised they would be. Also, the entire system was admittedly installed incorrectly by the original technician of Harbortouch with regards to our inventory. He then proceeded to make an "on-the-fly" adjustment once we already had the system hooked up which never functioned properly. Eventually, he stopped taking our calls because he did not know how to fix the issues. These are just a few of the problems we experienced in our time with Harbortouch. At this point, the system is so far from operable, it doesn't do us any good to contact a "dedicated member of our support management team to work and rectify the account with the customer." Unfortunately, the possibility of rectifying this situation is no longer an option. As previously mentioned, my employees and business partner, along with myself, spent an obscene amount of time trying to fix all the issues with this system. Bottom line, this system is not designed to work properly with our store! However, Harbortouch refuses to acknowledge this and wants us to continue using a nonfunctional system for my store.

It's with great disappointment that I write this, because myself and many others essentially wasted a great deal of time, life's most valuable commodity, trying to get this system operating properly. We truly wanted to make this work and we were very excited about making the switch to the Harbortouch System. The results were damaging to my business and my business's morale. We experienced arguments amongst employees pertaining to the Harbortouch system and trying to get it functioning correctly that had never occurred in our four and a half year history prior to the installation of the Harbortouch system. My business partner and I dealt with an incredible amount of stress running our business everyday not knowing if our inventory was being sold properly, taxed properly, or tracked properly. This system is NOT designed for consignment stores of our size and nature and as previously mentioned, this was admitted to us by an employee of Harbortouch. Harbortouch needs to recognize this and take responsibility for their system which is clearly incompatible with certain businesses, an example being ours, [redacted]. We aren't asking for anything more than the money we spent on a system we never used. We aren't asking for the amount of money that was paid to our employees for all the hours and hours they worked on the Harbortouch system making attempts at having a functioning system. We have access to these phone records and we do not feel that spending over 100 hours trying to get a system operating properly is remotely reasonable. All we are asking for is a return of the money we paid to Harbortouch, again, for a system we never used at all despite faithfully paying our fees every month and quarter because of multiple reassurances from Harbortouch that soon we would have a functional system. That time never came.

With respect to the offer by Harbortouch of $236, we remain firm in our request of the money being returned that we paid out to Harbourtouch for a system we never used. We don't find the amount of $236 at all reasonable for what we have had to endure with regards to the Harbortouch system from a monetary, operations, and mental standpoint. We ask that Harbortouch refund us all the money we've been charged over the last 8 months for the unused system. If Harbortouch still refuses to oblige with this offer, we have no choice but to continue with the process of litigation against Harbortouch in the county of Lehigh County, Pennsylvania. This suit would be in an effort to recover the funds we paid out to Harbortouch for a system that never functioned properly from the time we received the system, a system that is not compatible with our store-needs despite Harbourtouch's claims, and for those reasons, a system that we never once had the opportunity to utilize at my place of business, [redacted].

We have already started the process of returning the unused Harbortouch system. We ask that Harbortouch return 8 months worth of monthly payments for both unusable systems in addition to all quarterly fees.

Regards,

Business

Response:

I have reviewed the account and will adjust the offer to $500. Harbortouch had fielded many calls in post installation regarding a 3rd device which we do not support and cannot be held accountable for such. We advised and at that time merchant understood. There is a note from 4/18/13 into our support team from [redacted], confirming they have yet to use the system as they are in need of more training. Continuos calls were made regarding customer database issues, which ultimately stemmed from misspellings and customer was advised of such. Harbortouch out of good faith agrees to refund some of the fee's that were billed as a sign of good faith, but does not feel that all fee's warrant a refund as Harbortouch has and continues to offer as much support as the customer needs. The fee's that were assessed are contractually agreed upon. The equipment was sent back without authorization and does not exclude the merchant from billable fee's or termination of the contract. On 6/11/13 the cancellation form was sent to the merchant in order to close and stop all billings, however the customer did not sign nor return. That document is a necessity and an account cannot be closed without such.

Review: I email all infor to the email and tried to put it in here. I will try again.

~~~~~~~~~~~~

Below is the correspondence I sent this company after trying for many months to work it out with the salesman and the company. There is more correspondence - I can email to you.

~~~~~~~

ATTACHMENT TO CONTRACT CANCELLATION Wednesday, January 07, 2015

HarborTouch [redacted] Allentown, PA [redacted]

Dear HarborTouch,

I DO NOT AGREE WITH YOUR CONTRACT. IN FACT, I HAVE REPEATEDLY NOT AGREED WITH YOUR CONTRACT SINCE, January 11, 2014, date when I told your salesman that the only way I would switch to using your company was if your hardware worked with my cash register software on my Ipad. He ASSURED ME that it would work, beyond any doubts, AND PROMISED THAT IF IT WOULDN’T I WOULD BE LET OUT OF THE CONTRACT. YOUR HARDWARE DID NOT WORK WITH MY SOFTWARE! I TOLD HIM IMMEDIATELY AND HE ASSURED ME HE WOULD CANCEL THE CONTRACT AND I COULD RESUME USING THE COMPANY I HAVE BEEN USING ALL ALONG TO PROCESS MY CREDIT CARD TRANSACTIONS.

(SEE 2nd page for How This Happened.)

I HAVE NEVER USED YOUR COMPANY TO PROCESS MY CREDIT CARD TRANSACTIONS. Check your records and you will see that the only one was the initial setup. That will show you the setup date, it will also show you the date that I should be REFUNDED all moneys that you have charged me.

ONCE YOUR HARDWARE DID NOT WORK WITH MY SOFTWARE – THIS CONTRACT WAS NULL AND VOID !!

I AM THE ONLY ONE WHO HAS HAD A FINANCIAL LOSS FROM THIS PREPOSTEROUS ARRANGEMENT – NOT YOU! I have been charged every month, $30, for a service that I did not use and it has cost you nothing. I have tried REPEATEDLY to cancel this contract, with the original salesperson, and also with your staff (some who are entirely rude by the way), and who care nothing about my business. They continue to repeat “you signed a contract” when I have clearly explained the situation. I even contacted YOU the owner, who promptly sent my complaint down to the same department that did not rectify the situation in the first place.

YOUR COMPANY DID NOT UPHOLD YOUR END OF THE CONTRACT – WHICH WAS TO HAVE YOUR HARDWARE WORK WITH MY SOFTWARE. THEREFORE THIS CONTRACT WAS NULL AND VOID EVEN BEFORE BEGINNING – AND I WANT A FULL REFUND OF $330.00. FOR 11 MONTHS OF YOU TAKING MY MONEY FROM MY BANK ACCOUNT.

And I asked many times what I needed to do cancel, and was never told I needed to fill out this form until recently. Otherwise I would have filled it out before and sent it – and still given you this disagreement. YOU and your company are NOT ENTITLED TO MY MONEY – YOU HAVE PROVIDED NO SERVICE TO ME !

After talking with the original salesman for several months!, trying to get this resolved, he tried to sell me another piece of machinery that would work with my store setup. It was not acceptable and I sent it back. Check your records and you will see it was never setup, never used, and sent back in full unused working condition – at my shipping expense.

I WANT A RESOLUTION – AND THE ONLY RESOLUTION I WILL ACCEPT IS FULL REFUND OF ALL THE MONEYS YOU HAVE TAKEN OUT OF MY BANK ACCOUNT SINCE THIS WHOLE DEBOCLE STARTED.

Sincerely,

[redacted] Watkins Glen, NY [redacted]

###-###-#### – cell

###-###-####Desired Settlement: I want my full $330 dollars back they have taken from me, and any further money they take from January 1, 2015, and into the future.

Business

Response:

We

aredisappointed to hear of[redacted]’sdissatisfaction with Harbortouch’s

products and services.

Harbortouch

values each merchant it serves, realizing that exceptional customer service is

just as important as competitive pricing and innovative products. We take the

loss of a customer’s business very seriously.

Our

Quality Control Manager has been actively working on a resolution to this merchant’s

complaint. After reaching out to the

merchant and careful evaluation of the circumstances Harbortouch will refund

the $250 ETF and $178.00 for PCI fees to the merchant.

Legal

Department

Harbortouch

Review: I filed a direct dispute under FACTA rules and regulations with Harbortouch. Harbortouch is asking for more information than Im willing to provide. Upon checking my credit report, I saw an unknown charge off account that Harbortouch has placed on my report. Under FACTA, I am allowed to ask for certain documents to prove this account. Harbortouch has refused to send me the documents Ive asked for in my dispute letter and are asking for more identification to match my signature which is irrelevant since I already included a copy of my DL which had my address, signature and photo along with my dispute letter as proof of my identity.proof ofDesired Settlement: Harbortouch needs to send the information I asked for, or remove the account from my credit report.

Business

Response:

Harbortouch cannot locate any merchant account with the contact information provided. Harbortouch requests that the business name and Harbortouch MID be provided to help better serve this complaint.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Please view the attachments that include my dispute letter and the response letter from Harbortouch (which includes my name and address). Harbortouch claims they have a different address for me on file that I am not aware of. I have lived at my current residence for 10 years. Since Harbortouch is furnishing the charge off on my credit report under my social security number, I demand to see the proof so that I can file it with authorities. I also included a copy of my DL which nears my signature. Harbortouch cannot require 3 IDs to match the signature on file as a response to my dispute. I believe the copy of my state DL has more than enough information for Harbortouch to match whatever they have in their database.

Business

Response:

The merchant is being offered the chance to settle this complaint and his complaint with our company by providing the 3 forms of identification. This is a requirement and policy to ensure that sensitive information pertaining to a merchant account as well as the individual owning such accounts is protected and not subject to fraudulent activity. Please provide the requested information as laid out on the response form the merchant has provided with his complaint to the outlined group necessary to advance. Once that information is provided Harbortouch will as stated in the letter help to the best of our ability.

Review: Our company, [redacted] Restaurant, for which I am the owner of, had intentions of using and having Harbortouch as our Credit Card Processor. The offer was a free POS system for which we would pay a monthly service fee to have the system maintained and honored for service, repairs, customer service, free support, and also have the credit card processing. We sent our menu to be programmed and was told we would have an on site programmer and trainer on the day of installation. On June 3, 2013, the installer for Harbortouch showed up, but was over 4 hours late. He did not show up with any tools of his own and with borrowing our tools, he proceeded to install the equipment. During the install we had no one onsite to train us. We were told it would be a smooth transition from our current POS system to the new one from Harbortouch. We are an active business that relies and functions on the POS system. We can't process orders or take payments without our POS system up and running. The installation did not get completed on the first day. Day 2 came and we waited with no one showing up until about 4 pm. During this process I was in contact with Harbortouch and expressed my concern and dissatisfaction. We were losing business because we did not have an operating POS system in place. The installer had removed our current POS system and did not complete the installation of the new POS system from Harbortouch. By day 3 we were still not operating fully. The installer had it incomplete and our menu that we had sent in for progamming was not even complete! At this time we decided to terminate the installation. We reinstalled our old POS system ourselves and told Harbortouch that we were not continuing the installation. We never got to run the system fully. We ran tickets only one day but it was not fully operational and installed. We asked for everything to be canceled. We returned all equipment and are not using Harbortouch. I have tried to contact numerous people in customer service about the maintenance agreement, yet they continue to bill and draft our checking account each month for $354 and a monthly service fee of $7.50 for the credit card processing. WE DO NOT EVEN HAVE THE EQUIPMENT! We never signed a completion of the installation and yet we are being charged every month!Desired Settlement: To have the agreement cancelled and terminated! To stop drafting our checking account! Refund us what has already been taken out.

Business

Response:

Sending the equipment back does not eliminate or cancel the binding contract the merchant agreed to at the onset of the relationship. The merchant was sent a cancelation form, however said for has not been sent back Harbortouch. Given the industry and the great potential for fraud, we absolutely must receive back a signed cancellation form from the owner of the account. Until that process is completed, the account will remain open and fee's will be assessed based of the contractually scheduled fee's due to Harbortouch. If the merchant wish's to cancel the agreement, please complete the cancelation form and return to the number listed. If the customer needs assistance, they may contact our customer service department.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Yes I have received the cancellation form and discussed it many times with Customer Service. I was told if I sign the form and submit it, we would be charged a termination fee, which the form states also. We do not agree with the termination fee. We never signed a completion of the installation because the installation was not completed. The agreement can't be executed without a completion of equipment yet we are being charged and then told we will be charged a termination fee if we send in the cancellation form. We did not use the equipment to be charged a maintenance fee. We don't even have the equipment to be charged a maintenance fee. How can you charge a maintenance fee when we are not in possession of the equipment. The form needs to state no termination fee to be applied. The lacking on Harbortouch's end does not constitute our company paying for a product that we did not receive as stated in the initial agreement. We did not receive the proper equipment, programming and installation, which led to us returning the equipment and ceasing business with Harbortouch.

Regards,

Business

Response:

Equipment was installed on 6/4/13 and the customer utilized the system and processed transactions for 3 consecutive days on the system. Harbortouch can show the evidence upon request. It seems there were small issues out of the gate all of which were correctable. There were also minor training questions throughout this time period. Shortly after the questions regarding the reports the cancellation request was generated. The customer appears to have had buyers remorse and was unwilling to work with us to resolve all the issues they claim to have been experiencing. At this point the merchant is adamant on the return of the equipment, thus the ETF that was agreed to and signed by the merchant upon agreement of our services, must and will stand.

Review: I received a call from a collection agency regarding an unknown transaction with a company I've never heard of - Harbortouch. Here is information that's 100% new to me - and was discovered via a phone call with the collection agent and Harbortouch customer service.

After contacting the original company that I supposedly had done business with (Harbortouch) they claimed I opened an account back in 2008 (3 year no-charge account) for processing credit cards. I have no recollection of opening an account and it was NEVER used. At the end of the supposed 3 year no-charge contract, they decided to auto-renew the account and adjusted their pricing from free to a new $89.95 yearly fee. They have never contacted me about the account and I had no clue who they were / are until received a phone call 6 years after supposedly opening the account. The agent said that the first year where the account was assessed the fee - the Harbortouch decided to waive the charges. The first time I learned about them was when I got a call today 4/21/14 from a collection agency because this dormant account (and unpaid bill) was sold to [redacted].

After a lengthy discussion with Harbortouch - and asking if they can cancel the account - they said unless I send in 3 forms of ID with a signature there is no way to cancel the account and avoid the $89.95 fee. If I don't pay the fee - they will keep selling the yearly fee to a collection agency and in turn damage my credit

I've never heard of them - I do NOT want to send them any identification because I'm worried they are already an identity theft company. But unless I send them my 3 ID's - they won't cancel the fake account and will keep billing / sending to collection agencies going forward.Desired Settlement: I want Harbortouch to end any accounts I supposedly have with them.

I want all of my contact information and account information deleted from their system and never to be contacted again.

I want [redacted] to retract the collection notice and expunge any damage they have done to my credit.

Business

Response:

The account in 2008 would of been written under the name of [redacted], since the time of signing [redacted] changed names to Harbortouch. Regardless, attached are a few screenshots of documentation in which the owner on the account signed agreed to a processing agreement with Harbortouch. The fact that the account was not used does not in any fashion eliminate the responsibilities of the signing party. The account was live, legally binding, and executed to the fullest extent by Harbortouch.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Review: I have been trying to get some help from customer service since May 29, 2014. When I call, I'm told that nobody can speak to me regarding my account due to the fact that when the account was opened, I was not the person who signed the contract. I have been the office manager of this practice for 9 years and I did have one of my employees helping me to get these accounts set up about 7 years ago. Unfortunately, that employee, [redacted], is no longer working here and therefore, she can't call regarding the issues that I'm having. Because she signed the forms, they tell me that they can only speak to her even though she is no longer working here. She actually has had a brain tumor since that time and probably wouldn't even remember setting up these accounts. I feel that this is one of the most ridiculous, absurd things I've ever heard. I called last week and asked what we needed to do to get my name put on the account so that I can make changes and they told me that if I had the owner of the practice, which is an orthopedic surgeon, write a letter stating that it's okay to add my name to the account, that they would do that. I had Dr. Lindsay sign a letter stating that I was the practice manager and had the authority to handle the accounts and faxed it to the number they told me to fax it to. After receiving no response, I re-faxed the letter on the 6/10/14. I still had not heard anything back from them today so I called and was told the same thing regarding them needing to speak with [redacted]. I'm now about seven lengthy phone calls, 3 emails, two faxed letters and A LOT of time into resolving these problems. I've begged them to let me speak with a manager and I have yet to speak with anyone other than the customer service rep. who answers the phone. My next step is to close the accounts by stopping payment through my bank account. I can NOT afford to pay for services that I can't get a simple issue resolved!!!Desired Settlement: I need for someone with a brain to call me to get some issues resolved. I would like for them to admit that they will not be able to speak with [redacted] because she is no longer employed here and hasn't been for 6 years. She is not, nor was she ever, the owner of the company or in any supervisor role here. I was her manager when she did work here.

Business

Response:

On 6/10 [redacted] was added as an Authorized user. On the same date a conversation with a Customer Service representative took place in which she was notified that the primary account holder would need to send the letter of cancelation. The contract is with the primary holder thus legally binding to that person. A 3rd party cannot legally break the agreed upon contract with out the authorizing party's consent. A customer service representative will reach out today to this merchants location, provide the proper cancellation form in which the primary account holder must sign and return.

Review: WOW, Where to start? This company by far is most Dishonest company I every seen,

They never ask me about w9 form and I just realized that my deposit is not matching my batch.

Apparently they have talked to my employee over the phone and ask for w9 form????? I never got any mail or certified mail and they took 28% of my deposit and send it to IRS...

UNBELIEVABLE, dont know how they are in business , also they charge you anything they like ( not whats in contract ) for their fees and services.Desired Settlement: I would like to get my refund on the money they hold

Business

Response:

We are sorry to hear of the merchant’s dissatisfaction with the products and

services provided by Harbortouch. Harbortouch values each merchant is

serves, realizing that exceptional customer service is just as important as

competitive pricing and innovative products. We take the loss of a

customer’s business very seriously and, if given the opportunity, will do

whatever we can to satisfy Harbortouch customers.

First, Harbortouch wants to make very clear that is not in possession of the

merchant’s funds. The funds have been sent to the Internal Revenue Service in

accordance with Section [redacted] of the Internal Revenue Code.

Section [redacted], which was enacted on January 1, 2011, requires payment

transaction processors such as Harbortouch to verify and match Federal Tax

Identification Number’s (“FEIN”) for business entities which it processes

transactions for. After numerous delays

the IRS finally required entities such as Harbortouch to withhold 28% of

processed payments if the FEIN did not match with what is on file with the IRS.

As a result, Harbortouch has requested an updated W-9 Form from all of its

merchants to verify the information in our records matches the name and FEIN on

record with the IRS.

Unfortunately, if any amount is

withheld (whether in error or otherwise) these funds are directly diverted to

the IRS and will not be available until the merchant files their tax

returns. In other words, funds that

are withheld and remitted to the IRS can only be released by the IRS after the

merchant files its Federal Tax Return. Backup

withholding cannot be refunded by your processing service provider

As a result, unfortunately at this time Harbortouch is unable to refund

the amounts to the merchant and the merchant must get the funds from its

Federal Tax return. We apologize for any inconvenience this may have caused.

You can find additional information concerning these requirements at

www.irs.gov

Lastly, Harbortouch has documented a dozen attempts to contact the merchant

from 11/20/2014 through 1/2/2015 regarding this issue. On 1/2/2015 Harbortouch left a message with

an employee of the merchant advising we required an updated W-9 form. There have been a total of 17 attempts up to

1/13/2015 the same date of the merchant’s complaint entered in this forum.

Legal Department

Harbortouch

Business

Response:

Harbortouch provided the merchant with an explanation for the 28%

withholding on his account which he referred to in his initial complaint. The explanation is to inform the merchant

that Harbortouch is in compliance with the IRS in accordance with Section

[redacted].

The contact information we have on record is what the merchant provided to

Harbortouch when the merchant account was opened. Harbortouch used this information in its

attempt to reach the merchant multiple times via telephone and email.

It is the responsibility of the merchant to provide updated accurate

contact information on their merchant account.

I am attaching a copy of the Merchant Transaction Processing Agreement and

an email correspondence to the merchant dated January 2, 2015. Legal GroupHarbortouch

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

This is getting to fraustrating, they just keep trying to say why and for what reason took our money and send it to government,But the problem was their lack of responsibility to let us know, again, we did not receive any email, just phone calls to my minimum wage employee ( for this big matter ) and not having courtesy to send us certified mail to make sure we get informed

Regards,

Review: This is a credit card processing issue. Two sales people came to our place of business, told us we would save hundreds on credit card processing fees. Stood over me telling me where to sign. Yes, I did sign the paperwork, however, a lot of it was not my writing and there are things on the contract that I would never have signed. The guy paraphrased what everything said and told me where to sign. Well we finally received the statement last week and our processing fees actually doubled. I cannot get anyone for the local office to return my call. Local Managers name is [redacted] ###-###-####. The sales people blatantly lied to us, got us hooked into a 4 year lease contract that is not cancelable. I have found out since this that it is a real scam. As soon as they get the Credit card processing equipment installed and run a card, they have you locked in and the sales person make $2800.00. People need to be aware of this scam.Desired Settlement: I would love to be able to get out of this contract and go back to my previous card processor. We were lied to and they have high pressure tactics to make you sign. I know I may be stuck, but hopefully the word can get out to prevent others from this trap.

Business

Response:

The account is valid and the agreed upon rates as outlined are in place. Whether or not the sales representative paraphrased all writing was visible and capable of being reviewed by customer signing. The customer signed and initialed all documents. The contract in hand is legally binding and enforce able. This appears to be an attempt to cancel account out of remorse with no solid backing. As stated previously this account is legally binding and the merchant will be held to that agreement. Cancellation would fall under the penalty outlined under the agreement.

Review: When I was with this processor I would be charged fees for no reason and that fee would be doubled because they showed I had two credit card machines (when I did not, I only had one)2 years in a row. Credit was given back to me but done again the next year. These fees were made up fees that no other processor had. I was questioning a deposit that never showed up in my account weeks later...... they couldn't talk to me because my account was cancelled. They sent me a printout that showed the items were rejected. They deposited the missing deposit in my account a month later. When I called to ask them to reverse it out, because we don't have a contract to use them any more. They couldn't do anything for me because my account was cancelled. I couldn't speak to a supervisor because my account was cancelled. How could they after a month deposit into my account???? A deposit that I had to reprocess with the new credit card company because it was rejected from their company. My experience with them has not been good at all!!!! In my opinion they borer on illegal practices. I never knew what was going into to my account or coming out of my account.Desired Settlement: they sent me a document showing it was rejected so I processed it again with my new processor. I month later the missing deposit showed up in my account after we cancelled our contract with them. They can't and won't do anything now because the contract is cancelled but the deposit went into my account with our contract cancelled. This is a [redacted] credit card (a federal agency). I feel what they did was illegal and should be reverse out. But I can't talk to a supervisor on a cancelled acct

Business

Response:

The account with Harbortouch is closed. Unfortunately due to this status, we are unable to process any sort of refunds. We have no contract in hand thus we cannot proceed with this request. The merchant has and will again be advised to process any said refund through the new processor. The original sale if in fact was processed through us, would be the valid sale thus the rekey of the transaction on the new processor would be subject to the charge back. Harbortouch advises merchant to work with new processing company to facilitate the refund.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:The [redacted] charges that were processed by us through Harbor touch on 1/27/14 along with other [redacted] and [redacted] cards normally are received in our back 2 days later. The fund never went into my bank. I called to see why the whole deposit wasn't in my account. What was missing was all the [redacted] credit card charges for that day. I finally spoke to someone at Harbor touch and got a copy of all the charges that day, all that were REJECTED were only [redacted] credit cards. With that information, I processed all the charges again with my new processor.

Review: - This company sold us a contract based on false statements

- The software upgrade was to enable multi-location, this has not happened despite multiple requests

- Calls and emails are consistently unanswered

- Multiple support requests are open

- System is clumsy and difficult to use

- The software had completely changed after the system upgradeDesired Settlement: All issues need to be resolved and multi-site enabled within the next 4 weeks or will seek legal consultation.

Business

Response:

Merchant was advised of costs associated with Multi-store and was advised to work with the independent sales office that they signed an agreement with Harbortouch through, for more information. This information has been stressed and relayed to the merchant numerous times. The contract was not sold on Multi-site and was/is an addition.

Review: I signed up in February 2013 for the Harbor Touch POS system. By April, I still had not received the system, and changed my mind about using it. I canceled the order. In June of 2013, I noticed a charge on my bank statement from Harbor Touch. I called them up and was informed that I would need to sign to confirm the cancellation. I never received anything to sign, but since I never had the system I assumed it was a done deal. In August of 2013, I again notice a charge from Harbor Touch. I again call them up and was told the same thing. This time the customer service rep stayed on the phone with me while the email went through. When I printed out the form, I notice they want to charge me for early termination. They informed me that their part was different than the one I had for the system. However I never received any service or product.Desired Settlement: I would like the money taken from my account refunded, the $30 charge it cost me to stop payment refunded and to receive no further problems with this company.

Business

Response:

The ETF the customer references was never billed as the cancellation was not complete. The additional $138 that the customer is referencing will be refunded. Harbortouch will waive the ETF and refund the $138 to satisfy complaint.

Review: I have been a customer of HarborTouch for years. My local Bank started doing credit card processing, so I switched to them. HarborTouch charged me a "early termination" fee on two contracts totaling $198. I agreed to a termination fee on the first 3 year contract I signed. I understand that businesses must cover costs for special deals given to entice new customers, so a early termination penalty makes sense. After my initial 3 year contract, HarborTouch 'automatically' enrolled me in a 2yr contract - that I didn't sign - it just happened. No problem there. But when I wanted to change to my back, they still wanted to charge me an early termination fee. They have this set up so that they are able to get extra money out of me - unless I was to figure out just the right window in which to cancel. Business doesn't work like that - my bank came to me and I switched. HarborTouch had no monies to recup due to special deals given after the first 3 year contract. This does not seem like good business practices to me, it just seems like a way to get a last few dollars out of you. They did reduce the fee from $500 to $198, rather easily I should say, but that isn't the point. This point is that this business practice does not seem reasonable.Desired Settlement: Refund the $198 "Early termination fee" and chance their practices so others don't get caught in this. Again - an ETF on the initial contract is fine and makes sense. But not for subsequent automatically 're-upped' contracts.

Business

Response:

The merchant at time of agreement signed agreeing to the Terms and conditions. If the customer would reference section 4.2 of the Terms and conditions section, the renewal process is outlined. Essentially after the initial 3 year term, the AGREEMENT will automatically renew in one year increments, and continue until the account is terminated by the customer.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Review: We are a restaurant who used Harbor Touch for our credit card processing. On April 25, 2012, I emailed the necessary paperwork to cancel our account since we began using another processor several months prior. I emailed the information to [redacted], Retention Specialist, who replied back via email that he received the cancellation notice and he would have it processed. I alerted our bank in June to not allow any more debits from our checking account from this processor who was listed as "[redacted]" on our bank statement. Starting in July 2012 our account was still being debited but they changed the name to "[redacted]" (I guess since "[redacted]" was blocked). We discovered in February 2013 that the account was never closed and the monthly fee of $34.00 continued to be deducted along with a $25.00 returned fee. When this was discovered 2/8/ 2013, I called and eventually spoke to [redacted]. I asked him why our account was still open and we were being charged since I sent the cancellation notice. He told me [redacted] was no longer with the company and my request for cancellation was never processed. I forwarded [redacted] the email from [redacted] confirming receipt of my cancellation notice. I also scanned our bank statements with all the debits that came our of our account and emailed it to [redacted]. Since then it's been back and forth. He was able to get an $89.00 annual compliance fee refunded to me, but he said the refund for the other charges was denied.

Now I received my "third and final notice" for $123.00. When I called about this they said it was for Dec. 2012 and Jan 2013 charges that weren't paid. I have documentation for everything and would be happy to submit whatever is needed to resolve this issue.Desired Settlement: I believe we should be refunded $482.00 for fees charged from 7/18/12 through 2/28/13 since our account should have been closed per my cancellation letter of 4/25/12. Also, I should not have to pay the bill we're now receiving for $123.00.

Business

Response:

Harbortouch has researched the issue presented by customer and has agreed to refund the $482 in question. This is being issued today and should be posted to customers account in 5 to 10 business days.

Review: their sales rep failed to disclose this is a non cancellable contract, he also told me not to be concerned about the legal terms on the contract, that nobody but an attorney would understand the terminology, anyway. I declined to confirm the contract when contacted by their representative. I also returned their unit , unopened, and unused, they sent me another unit, which I denied delivery .Harbortouch insists I sign a cancellation form, which states I would be responsible for a $325.00 , or $ 35.00 per month charge for 36 months, whichever is greater. I am a 71 year old retired man, former auto body technician, auto painter. Social security is my only income. I'm hoping to be successful as a distributor , however I only have a few customers, none of which require me to process plastic payment.Desired Settlement: terminate contact , and contract with Harbortouch.

Business

Response:

Harbortouch has a signed agreement from the merchant with the initials and signatures confirming the agreement and the acceptance of the terms and agreements. Whether or not the customer reviewed those terms and conditions and the application before signing is not an issue that Harbortouch is responsible for. In contracts if the terms and conditions are unsatisfactory then the agreement should not be made or approved changes are made, which I suggest customer do with future agreements. Harbortouch agrees to waive the ETF of $250, however there is still $100 in collections due to the customer rejecting before his request to cancel with our Customer Service department. That amount is currently owed and the customer is responsible for. The claim against Harbortouch clearly indicates buyers remorse, and no fault of Harbortouch.

Consumer

Response:

[redacted] <[redacted]>