Harbortouch

Review: We had Harbortouch handling our Merchant Services. We were using a cash register and credit card processor that we obtained from them. Well, one day our equipment wouldn't let us process credit cards. We called Harbortouch and they sent us a new credit card processor. Well, it still didn't work. So we worked with their technical support team for a couple of days and we still couldn't get it to work. So they sent us another credit card processor (the same exact model they just sent us the time before). We worked with technical support on tryin to fix it for a couple more days. I even hired an external IT Consultant to assist us, and in the end it still wouldn't work. I told them that I thought it might be the register, but instead they sent me the another credit card processor just like the previous two. Needless to say, we tried the exact same solutions, and yet again it was the exact same result. Technical Support then said that if we used a different processor it might work, so I said "Great", please send us that one. The technical support guy then said that he couldn't get that authorized. At that point we were unable to run credit card transactions for 2 weeks and we were losing business because of it so I told them I wanted to cancel my service with them. It's not even that I wanted to cancel but I couldn't receive payments from my customers. So when I called to cancel my agreement I spoke to customer service in a last ditch effort to get the situation fixed. She responded that that's a technical support issue and not a customer service issue. So I told her I wanted to cancel and to send me the paperwork. She said that I would have to pay a $250 early termination fee even though my initial contract had auto renewed without my knowledge. Even then I would have been more than happy to pay an early termination fee except that I HAD to cancel the agreement because I couldn't process credit cards. I then received the paperwork and signed it, but crossed out the section saying that I owed a $250 fee for early cancellation. In it's place I wrote "Can't run credit cards for 2 weeks. Nothing was resolved by Technical Support, so I'm not paying for something I didn't do." I then sent them back their cash register and credit card processors. They then called and spoke with one of my employees and tried to haggle on the cancellation fee saying that instead of $250, what if we paid $190. My employee stated that they need to talk to me. So today when I was looking over our account, I noticed that they withdrew the $250 without my consent or authorization. So it's their fault that I had to use someone else and then they're going to charge me for it. And on top of that they're going to just take the money. That's called stealing. They are a TERRIBLE company to work with. DO NOT USE THEM.Desired Settlement: I'd like for them to return the money they took out of my account without my authorization and apologize for all of the problems they've caused me.

Business

Response:

Harbortouch as an attempt to fix the IP related issue had sent 2 swaps in attempts to fix. The swaps itself prove that the issue was not with the hardware and could of very well been a restriction on the network of the customer. This is a common issue that Harbortouch cannot assist with, however is normally resolved by merchant and a 3rd party. The ETF that was applied was outlined on the cancellation form that I have attached and there is a clear check box above the amount to be debited and the explanation.

Review: On August 5, Harbortouch debited $79.00 from my business bank account. I had never heard of the company, did not authorize the debit, and have had no business with Harbortouch.

After calling the bank, they asked me to call Harbortouch directly. I spoke with [redacted] at Harbortouch. She told me that the account was with [redacted] Bank Card and, as I understand it, Harbortouch had taken over credit card services for [redacted] Bank Card. I formerly did have an account with [redacted] Bank Card through Pay Pro Services. I was very unhappy with [redacted] Bank Card right from the beginning and asked them to cancel the account in July of 2010. They claimed they could not do so, that there was a three year commitment. As a result, I sent them a letter asking that the account be cancelled as soon as the three year commitment had been fulfilled. After May 2010, I conducted no further business with them but just waited for the commitment to end. The three year commitment ended in May of 2013. I explained to [redacted] that the account with [redacted] Bank Card had been closed as of May 2013 and that I no longer have any business relationship with them and I do not have a business relationship with Harbortouch and I do not authorize either company to withdraw debits from my account.

The bank reversed the $79.00 debit in late August.

On Sept. 6, I received a letter from Harbortouch dated 8/27/13 stating that my account is past due by $104.00. Again, I do not have a business relationship with Harbortouch. Nor do I currently have a business relationship with [redacted] Bank Card.Desired Settlement: I am asking Harbortouch to release me from any financial obligations as I do not have an account with them and my account with [redacted] Bank Card has ended. I also request that Harbortouch no longer contacts me.

Business

Response:

The account is open and will remain open until the cancellation letter that is sent from our customer service department is returned. The appropriate location and method to return stated form is outlined on the cancelation agreement. The account cannot be cancelled with out the signature of the primary account holder. Harbortouch will have a Customer Service representative reach out to assist in this cancellation. Once that form is received, the account will be closed and no further billings will occur, ending our relationship.

Review: Back on January 2,2012 we entered into a contract with Harbortouch to use their POS system for an initial term of 2 years. If we wanted to cancel before the end of 2 years there would be an early termination fee. We understood that and even though we didn't need or use their services after the first year we let our bank account be drawn every month until the end of our contract. As soon as our 2 year time was up I cancelled--they then tried to draw my account for $450. I was able to block that charge and I called and my husband also called several times to work it out. We told them to send us a shipping label and we would be happy to return their system. They then told us it was a much longer contract time--but nowhere in the contract we have does it state this. I kept having mysterious charges appear in the account we had used and after consulting with my bank ended up having to close the account to keep these mysterious charges from continuing. I hadn't heard from them in a while so I thought they had dropped it. Today I get a letter from a collection agency trying to collect the $450. Their representative told my husband repeatedly before the contract was signed that the time we were committed to was 2 years. We in good faith continued to pay even though we didn't use or need the service to fulfill the two year . Now I have found a ton of people online that have had trouble with this same companyDesired Settlement: All I want is for them to drop the $450 they are still trying to collect from me. If they want their equipment back we are happy to return it as long as they send us a shipping label

Business

Response:

We

are sorry to hear of [redacted]’s dissatisfaction with the products and services

provided by Harbortouch. Harbortouch values each merchant is serves,

realizing that exceptional customer service is just as important as competitive

pricing and innovative products. We take the loss of a customer’s

business very seriously and, if given the opportunity, will do whatever we can

to satisfy Harbortouch customers.

Ms.

Guest entered into a Merchant Processing Agreement on 1/2/12 with [redacted] now operating under Harbortouch Payments, LLC. The

Processing Agreement consists of the Merchant Application and the Terms and

Conditions, together with its addenda, attachments and schedules. I am

attaching a copy of the Merchant Transaction Processing Agreement (“Processing

Agreement”) and attaching a copy of the Terms and Conditions. The

merchant received a copy of the Terms and Conditions prior to signing the

Merchant Application.

The

Processing Agreement has a minimum three (3) year term as per Section 4 of the

Terms and Conditions. At the end of the initial term the Processing

Agreement automatically renews for an additional two (2) year periods. The

termination of the agreement requires the written request of the merchant

prior to any renewal period. Please see Section 5 of the Terms and

Conditions for further details and Section D6 of the Merchant Processing

Agreement.

Harbortouch received written notice from the merchant dated

2/6/2014 of her request to cancel her processing account and an early termination

fee of $350.00 (10 months x $35) was applied for the remaining months on your account. A remaining minimum processing fee of $25.00

remained unpaid. These charges were

rejected and NSF fees were applied totaling $75.00. Harbortouch has forwarded the account to an

outside collection agency.

In order to

amicably resolve this matter, and in consideration of your position, it is

suggested that you pay $100 to Harbortouch ($25 minimum + $75 NSF fees), and reopen your account, then

process until 12/4/2014. On 12/4/2014

your contract would be over and you would just submit a written request to

Harbortouch to close your account.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

to

Review: [redacted]

I am rejecting this response because: The copy of the contract that we have does NOT say in it anywhere that the term was 3 years. Before we entered into this agreement Harbortouch's representative told us repeatedly the term was for 2 years. In fact when we tried to resolve this ourselves with Harbortouch they couldn't seem to come up with the agreement that said so--all they would say was it was online. It may be online now--but it was not earlier. As I have stated earlier I want the collection against me dropped in full. If they send a label I will be happy to return their register.

Regards,

Business

Response:

I would like to clarify the

following:

The Terms and Conditions

are Copyrighted 2011 as stated on the cover page of the document itself. The 2013 date you

are referring to is the date the file was saved on a computer and not the date

of the actual document. Therefore, the

document is copyrighted the year prior to your signing the contract, the Merchant Processing

Agreement on 1/2/2012.

We will offer to lower the

amount owed to $250.00 as our final attempt to resolve this matter.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

AGAIN--WE DID NOT GET THE DOCUMENT YOU CLAIM HAS THE THREE YEAR TERM IN IT. WE TOOK YOUR EMPLOYEES WORD TO MEAN EXACTLY WHAT HE SAID. WE WOULD BE COMITTED TO A TWO YEAR TERM. OF WHICH WE FULFILLED EVEN THOUGH WE NO LONGER NEEDED SERVICES. YOU ACTUALLY GOT PAID TO DO ABSOLUTELY NOTHING FOR THE ENTIRE SECOND YEAR--ALL YOU DID WAS TAKE MONEY OUT OF OUR ACCOUNT. WE DO NOT OWE YOU A DIME. WE FULFILLED THE AGREEMENT. YOUR OWN REP WAS ACTING ON BEHALF OF YOUR COMPANY AND WE TOOK HIM AT HIS WORD--WE HAD NO OTHER DOCUMENTATION REGARDING THE LENGTH OF THE AGREEMENT. I GUESS IT WAS SHAME ON US FOR BELIEVING SOMEBODY WAS TELLING THE TRUTH AND THINKING THE COMPANY THEY WORKED FOR WOULD STAND BEHIND WHAT THEY SAID INSTEAD OF TRYING TO PULL SOME FAST ONE TO GET MORE MONEY OUT OF US.

Regards,

Review: Merchant number [redacted]. 2 salesmen Jason P**, Jay S[redacted] came to my salon offered me better merchant service . The verbal conversation and agreement between me and SALESMEN at the time the contract was signed concluded that the term of the contract were MONTH TO MONTH with no cancelation fee and provide free merchant terminal When agreeing and signing the contract, the salesman would not give an immediate copy, until 4-5 month later I just get to copy from Harbortouch (I asked them to provide the agreement to me) . And the term I singed is 0.08 cent per transaction. Now I found out the different company name [redacted] leasing LLC try to collect $110.00 monthly for the merchant terminal. I after about 3-4 days of services from them (HARBORTOUCH AND [redacted] LEASING ) I found out I got riff off from the whole system from the salesmen to Harbortouch therefore I closed my business bank account and cancel the services, The salesman Jason P** tall me every thing will cancel after I close my business bank account. Now Harbortouch try to collect me $349.86 for all the fee.Desired Settlement: I expect to be released from this contract immediately and waive all fees $349.86 for cancelation.

Business

Response:

We

are disappointed to hear of [redacted]’s dissatisfaction with Harbortouch’s

products and services. Harbortouch values each merchant it serves, realizing

that exceptional customer service is just as important as competitive pricing

and innovative products. We take the loss of a customer’s business very

seriously and, if given the opportunity, will do whatever we can to make [redacted] a satisfied Harbortouch customer.

[redacted] entered into a Merchant Processing Agreement on 5/27/14 with

Harbortouch. The Processing Agreement consists of the Merchant

Application and the Terms and Conditions, together with its addenda,

attachments and schedules. I am attaching a copy of the Merchant

Transaction Processing Agreement (“Processing Agreement”) and attaching a copy of

the Terms and Conditions. The merchant received a copy of the Terms and

Conditions prior to signing the Merchant Application.

The

Processing Agreement has a minimum three (3) year term as per Section 4 of the

Terms and Conditions. At the end of the initial term the Processing

Agreement automatically renews for an additional two (2) year periods. The

termination of the agreement requires the written request of the merchant prior

to any renewal period. Please see Section 5 of the Terms and Conditions

for further details and Section D6 of the Merchant Processing Agreement.

Harbortouch

received written notice dated September 25, 2014 of the merchant’s request to

cancel his account and charged him an ETF of $250.00 in accordance to the Merchant

Processing Agreement and the Terms and Conditions. In accordance with the terms and conditions

of the Merchant Processing Agreement Section D7 the ETF of $250 or $35

multiplied by the number of months remaining in the merchant agreement

(whichever is greater) would be applied for early termination. Since [redacted] entered the contract on

5/27/14 and cancelled 9/25/14 there remained an additional 32 months in the

agreement. The ETF of 32 x $35

totaling $1,120 was waived and [redacted] was charged an ETF of $250.

Harbortouch

does not offer month to month processing service agreements.

Harbortouch

closed [redacted]’s merchant account in our database September 25, 2014. The

current amount owed by the merchant in collections is $349.86. The following

amounts have rejected from the merchant’s business account.

$250.00 ETF 9/26/14

$25.00 rejection fee 9/26/14

$25.00 minimum service fee 9/20/14

$49.86 processing fees 9/20/14

$349.86

Any

issues with the equipment lease should be addressed directly to the leasing

company.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Regards,

English as my second language I got riff off from them,. I never call to sign any contact from Harbortouch . I signed all papers work from JASON P** (his phone ###-###-####) and JAY S[redacted] they are came to my salon offering MONTH TO MONTH contract with no cancelation fee. After signing the contract on 5/27/2014 they did not provide any copy of the contract to me to review until Harbortouch send it to me as requested on 10/15/2014 ( more than 4.5 months after signing contract ) if I have the interpreter I can explain every thing better.Harbortouch just provide a part of a the contract not the whole thing I signed for, I called to ask Jason P** provide me 1 page of the contract to show MONTH TO MONTH. it's including with this letter , I expect Habortouch call Jason P** to verify and waive the cancelation fee as a part I singed for went with the contract. The saleman Jayson p** told me if some reason I do not happy with it, just closing my bank account ( account provided to Habortouch) then contract will cancel automatically without pay anything . Then I closed my account and now it created some more fee in my account. I never receive any bill from Habortouch so I did not know. Habortouch just send statement to email [redacted] in their file, that is not my email. this was fill out by Jason P** and all the other part of the contract. I could not read all very small printed in the contract but whatever term and promised when I singed my co worker heard and can be for the witness for it.

Business

Response:

Regarding the Independent Sales Organization (ISO), the ISO

is an independent contractor and statements made by the ISO cannot be

validated. Any verbal agreement is

superseded by the written signed agreement.

The contractual agreement(s) between the merchant and Harbortouch are

the written Agreements signed and dated as referenced in our prior response.

The

Processing Agreement consists of the Merchant Application and the Terms and

Conditions, together with its addenda, attachments and schedules. I refer

the merchant to Section D6 signed by the merchant where it states “…the merchant acknowledges it has received

and read the Terms and Conditions at the time of signing.”

The

Processing Agreement has a minimum three (3) year term as per Section 4 of the

Terms and Conditions. At the end of the initial term the Processing

Agreement automatically renews for an additional two (2) year periods.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: I signed the contract through sales representative, the contract with Harbortouch signed through them as well., I never call to your company to ask for merchant service. I just take whatever they come to my salon to offer for. Harbotouch should contacts me first for all the paper work and the term If Harbortouch did not offer Month to Month contract so contract from Harbortouch is invalid to me also. Please remove all termination fee, I was the victim of Harbortouch and the salesmen . If nobody handles the problems, I have to find whatever way to protect my interest to General Attorney office for next step of complaining.

Regards,

Review: Harbortouch provided a Point of Sale system for my business for 2 years. At one point, their system simply stopped working. As a retail establishment that relies on this system to be up and running in order to conduct business, this was an urgent situation. Harbortouch was contacted and unable to fix the issue. A couple of days went by before they finally said that they would be sending a new hard drive overnight to fix their platform. The hard drive did not arrive as promised and after 1 week of having a dead system, we were forced to find somebody else who could get us back online. The harddrive eventually arrived over 2 weeks later, but by that point it was too late and the merchant was notified that we had to go with somebody else. This company is now trying to collect on an unfinished contract when in fact it was them that broke their contract when they failed to provide a working system. They are using aggressive collection tactics, stating that we owe $1,389.05 for the unfinished contract. I have told them repeatedly that we will not be paying for a system that they failed to get to working condition. I still have all of their equipment if they ever decide to answer my emails and I will return it if needed. They are using bullying tactics when in fact they are the ones at fault. BEWARE OF THESE GUYS.Desired Settlement: Harbortouch needs to cease all collection attempts and acknowledge that they screwed up here when they failed to follow through and fix my system. Any balance that they are attempting to collect needs to be erased so we can both move on.

Business

Response:

We are sorry to hear of [redacted]’s dissatisfaction with services provided by Harbortouch. Harbortouch values each merchant is serves,

realizing that exceptional customer service is just as important as competitive

pricing and innovative products. We take

the loss of a customer’s business very seriously and, if given the opportunity,

will do whatever we can to satisfy Harbortouch customers.

The merchant signed a

Merchant Processing Agreement on May 15, 2013 for a 3 year term and a POS Service

Agreement for a term of 5 years as per Exhibit A No. 8. The merchant stopped processing in April of

2014 and has not returned the processing/POS equipment. The POS Service Agreement Exhibit A Section

4.6 titled “Equipment Return” explains the terms for return of the equipment

upon termination of the agreement.

In accordance with the

Merchant Processing Agreement inclusive of the Terms and Conditions, together with its

addenda, attachments and schedules and

can be accessed at www.harbortouch.com/terms Harbortouch has charged the merchant an ETF of $770

and $499 fee for non return of the equipment. Upon the return of the equipment Harbortouch

will refund the RMA fee of $499. This still leaves $770. We'd be happy to

discuss a resolution of that at the merchants convenience.

Consumer

Response:

With regards to the $499, you may have your equipment back as I've said from the beginning. Either send somebody to pick it up or send me a shipping box and label. I will not be paying to ship back your broken equipment.

With regards to the $770, what is there to discuss? You broke our agreement the day you stopped providing working service. As detailed earlier, this went on for multiple weeks. If anything, I should be going after you for lost business and the inability to accept credit cards while I waited for a fix that you never provided.

Remove the $770 that was unjustly billed, and then we can discuss the return of the equipment.

Business

Response:

Again Harbortouch

provided you with return labels to return the equipment and has waived fees. All

other billing is valid.

Consumer

Response:

There is nothing left to say here. Harbortouch still refuses to acknowledge the fact that they left me without service and therefore invalidated their own contract. They pursue blackmail tactics with collection agencies to try to squeeze money out of people that is not owed. I will be going to the attorney general at this point along with multiple review sites and whatever media will pick up my story. They picked the wrong guy to try to bully and it is clear that I must continue to waste my time and energy on fighting this corporate greed because who knows how many others have silently paid their blackmail just to get them off their backs. It ends with me.

Review: When I first spoke to Kim L[redacted] in August of 2012 I was told the contract was for 2 years. I was also told that all annual fees would be waived. my checking account gets hit for a $90 fee in January (compliance fee) and a $79 fee every august (equipment updates); this is in addition to the monthly fee that is debited from my account. I started calling back in June of 2014 to request a copy of the contract harbortouch has since the copy I have doesn't have any length of term for the contract; and when I called in they told me it was a 3 year contract. since then, they have told me 3 times they were emailing it & I never received it. also they told me over 5 times that they were mailing it via usps.... no contract in the mail. so I called and asked to speak to the legal dept and they wont take calls over the phone. I was directed to write them a letter and they would call me. I mailed the letter over 2 weeks ago with no phone call from the legal department. My account rep, Cathy S[redacted], use to email me asking if I need anything and letting me know she'd refund fees, reduce pricing etc. and now she wont even return my emails. This is a bait and switch scam that needs attention. some months I pay over 20% of my debit card sales to harbortouch. In addition, they wont let you know in advance how much they're going to take from the checking account, they just take it. Then I have to email Cathy S[redacted] and have the fee refunded and it usually takes over 2 weeks before I get reimbursed.Desired Settlement: I want a refund of the $79 fee that was debited from my checking account recently.I also want written verification that my contract is no longer in effect and something stating they will not debit my checking account any longer. I will gladly ship the equipment back to harbortouch once I receive the letter stating the contract is lapsed and there will be no more debits on my checking account. I was willing to work with them before but now they have let the problem go and I just want out.

Business

Response:

RE: Merchant Account

ID (MID) [redacted]

Contract entered on 8/6/12 for 3 year term.

The merchant account was refunded $79.00 on 8/19/14. Harbortouch will terminate the account

without any further debits to merchant’s checking account and will waive any and

all termination fees only after Harbortouch is in receipt of the

processing equipment. The processing

equipment is to be shipped to Harbortouch [redacted],

PA [redacted] at merchant’s expense and with tracking information.

The Termination fees are described in the Merchant

Application Section D7 ($250 or $35 x number of months remaining in contract

whichever is greater per the Merchant Processing Application and Terms and

Conditions) inclusive of the Terms and Conditions which can be accessed at www.harbortouch.com/terms.HarbortouchLegal Department

Review: For years We have been trying to get this former Credit Card processing company to end services and stop stealing money from our bank accounts. They once did our credit card processing but we terminated their services and they still keep taking money from my accounts via the routing number. What concerns me even more is they keep changing their name and it makes it hard to recognize them on statements. On one account they take $ 12.49 per month and on the other they take $37.49 per month. This has been going on for years and I personally have Cancelled them at least 2x before if not more times than that. They have changed the name on the processing and have used names such as [redacted] and also [redacted]. They have been stealing money from my account for yearsDesired Settlement: I want them to stop stealing from Companies as they appear to be doing

Business

Response:

The merchant did not properly close this account until April 15th 2014. There were email correspondences in November of 2013 in which a closure was asked however that was rejected as closure of an account can only be done by the authorized signer of the legally binding contract. This was communicated back, evident by the attached email string. The contract remained active until recent. All terms/billings are valid.

Review: Harbor touch has taken an undeclosed amount of funds from our creditcard account and will not retrun the money. They have had the money from the 10 of this month and collected moneys through the 20 of this month and will not even tell me how much money they have of ours. I hope you can at least tell people of this practice.Desired Settlement: my money back

Business

Response:

Harbortouch back on 2/10 put a hold on the account as specified in the merchant agreement with the merchant. The merchant performed an illegal transaction that needed correction and the merchant was advised of corrective actions needed. Once the merchant complied to the request, all monies were released. Harbortouch complied fully to processing agreement, however it was the merchants activities that resulted in the hold. The amount in question I'm assuming is a mistake as that number is obscenely high and will not be considered to any extent.

Review: This company has charged me a $250 early termination fee. In the contract I have signed and they have provided it has no such clause. The contract was for 5 years and it has been 8 years. Since it is a credit card processing firm they have direct access to my company's bank account and have unlawfully withdrawn the money. I sent in a letter asking them to provide me with information about the late fee and they went ahead and closed the account I have with them and withdrew $250 from my account. I have not signed the termination agreement and so thus have not authorized them to take out such funds from my account. In my opinion, its equated to a theft. Everyone that I have spoken to has claimed the account is closed so they wont discuss it. This all happened on 02/04/2014 and 02/05/2014.Desired Settlement: I'd like them to refund my $250.

Business

Response:

The contract does auto renew once the initial term is up and continues to renew based off the terms in the contract and underlining terms and conditions. However in this case Harbortouch will write off the balance due. The merchant put a stop payment on the withdraw, hence no refund will be issued, just write off the balance that is in collections.

Review: My issues started with this company the day I signed up for an account. I responded to one of their emails for a free POS system. I emailed [redacted] and asked if this was a 100% approval thing despite bad credit. I was assured everyone was approved. Filled out application that was for a POS system, and was sent a credit card terminal. After much arguing [redacted] told me that I was not approved through there credit check. I was told that if I kept the account within a few months he could get them to approve it. 6 months later I receive my statement that says to contact them about a free system and again no where on it says there is going to be a credit check. I fill out another application in December and have not heard from him since. I have spent countless hours begging harbor touch to change my sales rep because he is a liar and they only loop me in there system, I also requested check guarantee service as well as online payment processing though authorize.net, I have pleaded each time to get a different sales rep.

I again spoke to 3 different people who promised they would be able to change sales reps and received a call today that says they cant. [redacted] doesn't know what he is doing and refuses to provide me with the services that I am entitled to and refuses. I spoke with season and she told me that they cannot do anything and I have to speak with the sales rep. I refuse to continue to beg harbor touch for a POS and internet gateway.Desired Settlement: I want the POS and check service I was "guaranteed" along with the internet gateway set up

Business

Response:

The merchant in question does not have the credit to obtain the POS system they are requesting. There is a credit requirement in order for this to proceed and will not proceed if the credit is not there. It is unfortunate but an acceptable credit score is required given the financial implications involved. If check services are needed an online gateway, those can be accomplished with ease. The customer can contact there sales off who signed with Harbortouch, or they may contact technical support at ###-###-####.

Review: Harbor touch is not reporting breech in credit card information and refuses to accept responsibility that they may have an issue with security.

I have had 3 incidents in 5 months where clients have reported credit card fraud after running their card through card readers provided and serviced by harbor touch.

One customer experienced 2 separate incidents about 3 months apart. I am the only vendor he uses the card for- to pay rent.Desired Settlement: Federal inquiry to determine whether Harbor Touch is negligent and aware they have a inadequate security system and is choosing to ignore the problem. Given the number of cards processed through Harbor Touch, the potential losses to credit card companies is likely a large amount.

Business

Response:

Harbortouch is completely secure in itself and is no way reliable for consumer card breaches. Harbortouch is responsible for the flow of millions of credit card transactions a year and has not nor ever been subject to a breach. There are many forms of CC fraud, the most prominent being card skimming. Issuing bank breaches are also very common and something they merchant must consider before directing these false accusations at Harbortouch.

Review: Ia guy from harbortouch came to me to sale a a credit card reader .he offered took my information he would be back the next day,but he never showed up so I call a different company to handle the credit card reader.well a year later I found out they have been taking money out of my account over 700 and no service.Desired Settlement: need to contact customer if job is not going to be done also need to contact customer if money is taken out of their account not just for me, but the next customer too.

Business

Response:

The customer contacted Harbortouch in August of 2012 and asked to cancel account due to not doing business. We advised the customer that we will send a cancelation form and the customer would need to sign confirming ownership the cancelation agreement and return to us to process the closure. The cancelation form was generated and sent as requested. However Harbortouch never received the form back confirming the closure. Given the potential for fraud, particularly in this industry, this form is a necessity and must be returned, Harbortouch cannot confirm or agree to close the account without something in writing with owner verified information. Given that the form was not returned, the account remains open until such is received. However given that the customer stopped payments on scheduled billings, per the merchant agreement, the account was terminated by Harbortouch. The fee's the customer is asking to be refunded is over the course of the account, and is unfounded given the merchant responsibility to confirm and authorize the closure. In hopes of settling this dispute however, the customer has 171.25 in collections, due to bank rejects. Harbortouch will waive those for the settlement, however the remaining funds are again unfounded and were in fact the responsibility of the merchant.

Review: I have advised this company on multiple occasions that I do not have their equipment and have never used their services. they were advised in november of 2012 that all documentation was null and void due to their failure to provide the equipment and service that was requested within a reasonable amount of time as promised. now harbortouch is debiting my account for credit card services they have never performed. from january 2013 to present they have attempted to withdraw monies from our checking account costing my business multiple fees to stop payment. I have never given harbortouch permission of any kind to debit my accounts in any way. when I contacted their company on january 18, 2012 in reference to their attempts to debit our account, I spoke to one of their customer service representatives "[redacted]". she advised me that the proper cancellation documents would be mailed out to me. as of this date they have not followed through, I have received no such documentation. once again, I have never received any equipment or services from this company, I owe them nothing!! they kept my initial deposit of 350.00 even though they were the ones who did not follow through on their original promises. I see from the Revdex.com information, that harbortouch in an "accredited business", perhaps the Revdex.com should rethink this. when I contacted my local bank to make the first stop payment, I was advised by the bank agent that they receive calls and complaints on a weekly basis about this company.Desired Settlement: due to the refusal of harbortouch to follow through on anything they have promised and the fact that they are fradulently attempting to obtain monies not owed to them, which can only be described as blatantly illegal, want a refund of the 60.00 that my bank has charged me for stop payment fees, I want my original deposit or 350.00 refunded to me, and I want this company to stop contacting me in any way, shape, or form. my next complaint will come from an attorney and/or the office of the attorney general for the state of [redacted]. thank you for your time.

Business

Response:

Harbortouch never collected a fee of $350. That may have been an arrangement between the Sales office and the customer, in which case the customer will need to pursue that with that office. The customer had communication with our Customer Service team on 4/23 and requested the resending of the cancellation agreement, which again was sent. The fee that was billed to the merchant of $118 was credited and should be available to the merchant in 5 to 10 business days. However, the merchant did in fact agree to and sign a contract with Harbortouch. Within that agreement and outlined in the terms and conditions the customer did provide the approval to debit the account accordingly. Failure to use a service that you agreed upon, does not exempt you from paying the underlining fee's. Such an example would be a cell phone contract, same principle, you pay regardless of use. The cancellation agreement was resent and must be returned in order for Harbortouch to completely cancel the account. I will waive all ETF's that are associated with the account, however Harbortouch will not issue any further credits outside what has already been returned/written off.

These people are crooks. Stay away from them.
I used their credit card processing for a while in my business. After I determined that their rates were high, fees excessive and their service bad, I canceled the service and switched to another service. In the cancellation letter I revoked their authorization to charge my bank account. They then charged my bank account for a $400 cancellation fee anyway, in spite of the revocation of their authority to do so. I instructed the bank to reverse the charge. The bank complied and I got my $400 back.
I reviewed the credit card processing agreement (six pages) and could find no cancellation fee. I then asked Harbortouch for documentation on the cancellation fee. Harbortouch then faxed me a thirteen-page credit card processing agreement which contained seven pages I had never seen before and made reference to a cancellation fee. I basically told them in what dark place they could put their cancellation fee. They immediately turned it over to a collection agency. I remember when the agency called. I told them the story and they never called back.
These criminals then reported this on my personal credit (it wasn't personal) in an effort to jerk me around. I did finally get the negative reference removed after two tries. My advice is do not get involved with Harbortouch under any circumstances.

Review: On 12/13/13, we ordered a POS system from Harbor Touch. We read the reviews on line and seemed to be the company to go with. We ordered the equipment from our sales rep [redacted], who was very helpful when we had questions and or concerns. We were told by [redacted] that we would receive the system in 7 business days, that he had put a rush on it. We received a phone call from the programming department, and we were so informed that the system would take up to 3 weeks before they could get it to our store. We had informed the woman that had call that this was on a rush order per [redacted], and they only had 10 parts to put into the system as we wanted to enter it ourselfs, so we could learn the system. We got the system 13 days after we had talked to the programmer, we had called [redacted], he did not return our phone calls or emails. We called and left 3 calls and emails. The installer came to hook up the system and the first system did not work, he called Harbor Touch and they said they would overnight the parts, this took 2 days, he came back on the 3rd day and installed the new parts, to no avail, the new parts were bad as well !! We called Harbor Touch to express our concerns there customer service had sent us on a transfer go around, being transferred to 6 other people, to hear the same script, So sad, too bad. In the process of being transferred around, we were trying to call [redacted], and again, no answer or no responses to emails. We were told by [redacted] that we would have some one from Harbor Touch that would be doing in house training, we found out that this was not true, that the training is to be done over the web. Again, not what we were told, and again, trying to get a hold of [redacted], to no avail.Desired Settlement: We have had 3 people standing and waiting for this system to get installed as my company does cross training. We have had these 3 people in from the sales field standing around wasting 2 hours each time. I am demanding to be reimbursed for lost wages because of faulty equipment , I am not asking the for the moon, just what is do to me for lost wages. 12 hours of wages $ 240.00. This should be in a check form, I WILL NOT accept and type pf credit.

Business

Response:

Harbortouch does not do onsite training and the merchant was advised of such. The merchant took it upon himself to have staff on hand for training. Harbortouch has already absorbed a huge financial loss due to the merchant canceling the agreement after the equipment was customized and shipped. Harbortouch waived the ETF without any financial requests from the merchant as well even though Harbortouch was willing to work to resolve all matters. Harbortouch will not credit funds back without supporting documentation proving the hours and payment, nor feel the requirement is just.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Harbor touch delivered a system that was faulty from the start. THREE systems NEVER worked ! When we have new equipment put in, we have training done ONCE, so it is a one time charge and we do not have to pay to train on it again. We were told by [redacted] that there would be hands on training, meaning in house. As this experience has proven, this is a horrible company. They stated they were kind enough not to charge us for canceling. WHAT A JOKE !!!! They could not even deliver a working system. Lets keep in mind the contract says Harbor Touch would deliver a WORKING system, Harbor Touch is negligent in there own contracts. I will not settle with this company until MY expenses are covered. If they want to see documentation, they should call, our attorney will provide it for them. Their response will go online with our complaints for ALL to see.

Regards,

Business

Response:

Harbortouch has absorbed a substantial amount and feels that a claim for lost wages that are unproven is not a justified expense. Harbortouch did all in its means to resolve the issues the merchant experienced. As a result of the merchant remaining unsatisfied and equipment not functioning 100%, we waived all cancellation fee's and credited back fee's that were already incurred.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Harbortouch has continued to try and draw funds from my bank account even when according to them my account is cancelled.

Regards,

Review: We use Harbor Touch for our credit card processing and POS system. We have been having issues with their service. It simply does not work occasionally. Today, (10-24-14) we couldn't process credit cards for about 45 minutes. Since we are a retail store, Friday and Saturday are our busiest days of the week, and not being able to process any type of credit card is a huge inconvenience. They acknowledged that there was an issue on their end, but the only resolution was to wait until they got it fixed. The reason for my complaint is this is not the first time it has happened. I did not file a complaint the first couple times.Desired Settlement: I want their processing to work! We pay a lot of money each month, and hold up our end of the contract. We are coming into the busy season for us, and it is not acceptable for credit card processing to go down for any length of time at all.

Business

Response:

We are sorry to

hear of [redacted]’s dissatisfaction with the products and services provided by

Harbortouch. Harbortouch values each merchant is serves, realizing that

exceptional customer service is just as important as competitive pricing and

innovative products. We take the loss of a customer’s business very

seriously and, if given the opportunity, will do whatever we can to satisfy

Harbortouch customers.

Therefore, I

encourage [redacted]’s to contact Harbortouch technical support at

[redacted] with any issues or questions concerning his POS and processing

equipment. This is our 24/7 technical

support number and will bypass the standard menu options to connect you

directly with our technical support department. I will have a technical support person reach

out to [redacted]’s to discuss his concerns.

Should [redacted] have any other issues or questions that need to be addressed I direct him

and encourage him to contact our customer support at [redacted].

Nothing contained herein should be

deemed an admission or waiver of Harbortouch’s rights under applicable

law. Harbortouch expressly reserves all

of its rights, remedies and defenses in law or in equity.

Review: I have contacted harbortouch on numerous occasions. I was told by their employees that we were not allowed out of a contract we signed with [redacted] for credit card processing. We signed a contract with [redacted] not Harbortouch. Harbortouch informed me that they purchased [redacted]. So we have to keep them as our credit card processor til the end of the contract we had with [redacted]. I do not agree with this at all. I never signed a contract with Harbortouch. I also have called the sales representative Jerry, numerous times to get a refund for $144.00 dollars they removed from my business checking account just because I quit processing my credit card charges through them. I have let the machine set but do not use it. I continue to pay a $45.00 dollar a month charge just for having an account through [redacted]. I feel it is wrong for them to be stealing money from me basically. I believe they should release my business from their supposed contract, that they bought from [redacted].

If I see anymore fraudulant charges on my business account I will be pressing charges.Desired Settlement: I want the $144.00 credited back into my business checking account as well as the contract terminated.

Business

Response:

[redacted] is operating as a subsidiary of Harbortouch, therefore all contracts signed with [redacted] are still active and the Terms and Conditions of that contract are in effect. Further details (charge date, description, etc.) are necessary regarding the $144.00 charge the merchant is disputing.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

I talked to Jerry who is the man from [redacted] who set up our account . He told me numerous times the money would be refunded. He said we were charged for not using them for credit card processing for the past couple moths. The 45.00 dollar fee which is the monthly charge was taken out as well as the 144.00 in July. I called Jerry numerous times. He told me the money would be refunded and it never was. As well I was never notified of Harbor touch buying out [redacted]. I wasn't made aware til after it appeared on my bank statements. I never signed a contract with Harbor Touch and I fully disagree with how they have handled our account. As well with the fact that as a [redacted] customer I should have been notified of the change. Plus we feel that since we did not sign a contract with Harbor touch we should not be held to our contract. We are just glad that the contract ends in January. If I see anymore charges after that date we will be involving our attorney. I have also recommended to all of our other business associates, which we have many. To never sign with Harbor touch to us they are liars and thieves.

Regards,

Business

Response:

Harbortouch has made an attempt to resolve this matter. We submitted our final offer to settle. Legal DepartmentHarbortouch

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: The money offered did not cover the amount taken from our business checking. Plus no one has contacted us by phone to dispute or offer to handle this in a professional manor. I had Jerry who handles our account tell me all 141.00 would be returned and it never was. This company is full of liars and scammers.

Regards,

The Harbortouch POS system is inefficient and most importantly their Light House function (remote access) does not do what was promised. For the last two months I have complained and complained and it is still not resolved. One of their prime selling features is remote access to your business. They are having severe problems with their server and cant give you any idea when problems will be resolved. Stay away from this product. From my conversations with tech support they do not have the resources or ability to fix problems.

Review: I have been attempting to cancel our credit card services with this company since 06/26/2014 and since then I have had numerous issues with them. They require a signed cancellation form to be returned to their offices to complete a cancellation request. Our offices ([redacted]) sent the signed form over on 07/01/2014. On 08/27/2014 they sent over a letter to our office stating that there was a past due balance on the account for $55.40. I contacted them and requested the amount be waived and was told I would receive an email within 48 hours of the $55.40 being written off. I never received this email. We have another company ([redacted]) that still uses this credit card processing system and they contacted our offices on 09/12/2014 saying that there was a $100.00 hold on their processing until this balance of $55.40 was paid. I re-contacted Harbortouch questioning why this balance hadn't been taken care of and spoke with the supervisor Ruby, rep ID [redacted], and she told me she had to get back to me and then she did and said she submitted a request to get the funds waived. So I assumed that it had all been taken care of. Then, on 09/19/2014 my [redacted] rep contacted me stating that she now has a $200.00 hold on their processing system because there is $150.00 due for the [redacted] account. I then re-contacted Harbortouch on 09/19/2014 and was told they would look into it and give me a call back and to date hadn't received one. I contacted again today, 09/22/2014 and requested to speak with Ruby since every time I call their offices I get a different story and no one seems to see the same notes or some notes weren't posted etc., I'm not sure. I do not understand where the $150.00due is coming from as I only received notice for balance due of $55.40 not ever for the $150.00. Today when I spoke with their offices, I was told that Ruby was too busy on another call to take mine. and everytime I have called, I have sat on hold for a min 15 min (Today) and max 2 hours. this is horrible customer service.Desired Settlement: We want the $200.00 hold taken off of [redacted] account, they need to be able to do business as usual. We also want the amount that is currently due (the $150.00 or $55.40) from [redacted] to be waived in its entirety to close the account. I have been trying to get this settled and cancelled for months and have wasted too much time on this.

Business

Response:

We are sorry to hear of [redacted]’s dissatisfaction with

services provided by Harbortouch.

Harbortouch values each merchant is serves, realizing that exceptional

customer service is just as important as competitive pricing and innovative

products. We take the loss of a

customer’s business very seriously and, if given the opportunity, will do

whatever we can to satisfy Harbortouch customers.

Upon our review of the account the disputed amounts have

been settled and no funds are on hold nor are any amounts outstanding with the

merchant account. The merchant account

has been closed in our database.

Review: My Merchant Business is been with Harbor Touch since 2008. Their customer service is usually helpful when I ask for help but in two incidents I was miss treated and felt like a criminal to them. I was very frustrated and upset with my last situation with them. I Run a Credit Card transaction for over $1000.00 and they said that they have to do an investigation because my limit was only $300.00. For all the time I've been with them I have run higher amount than $1000.00 before and never have any problem. All of a sudden I'm investigated for going over my limit. Try to get In-touch with them via email/Call and didn't get me anywhere. Try to Ask to speak to a Manager and they would pass the call around. Today they are telling me that I need to fill out a form their sending me for a charge back from account. 1st of all they are holding the Funds from the Credit card and now I'm getting a charge back that I never got. Is not fair for me give a charge back when I didn't even got it because they're holding it.Now I'm going to receive from my bank a charge back fee that I didn't even receive. Harbor touch said they can't help me because its just they way it is. We did are part to verified all the info for the customer and the Credit Card went thru with a approval and they said that the card was Fradulent. I ask if they can waive any fees incurred when the charge back comes since they are holding the money. and they said no they can't help me.Their customer service is so poor and unprofessional.Desired Settlement: wanted all the Fees to be waive

Business

Response:

Harbortouch understands the merchants frustrations, however fraud is a big part of our industry and Harbortouch takes it very serious in order to protect our customers as well as ourselves. In this case the transaction is being deemed fraud and the consumer (card holder) is issuing a chargeback. The issue with the funds being held is to protect Harbortouch and is clearly outlined in the processing agreement the merchant signed with us. The chargeback is customer (card holder) issued and not a result of Harbortouch. A consumer can chargeback a transaction for any reason, especially fraud.