Hairsisters.Com

As we explained to THIS customer an error is shipping was made and since that error was made we'll refund her the difference for her express shipping that was paid to the ground shipping. Which is what the order shipped as. She knows the order was shipped because she was supplied a tracking number...

that shows an active delivery date.  We've assisted her and offered  a resolution. What she was asking for was something that we would not do which is send her another order next fay air. First she didn't pay for next day air and we're not going to have TWO orders shipped to a person with no guarantee that we'll receive the one she actually paid for back here. Again we've refunded her the difference of the shipping cost and her order is now closed. We're here to make the situation whole and not put her in a better position. What happened was a mistake ans we've corrected it nothing further can be done for this order.

Complaint: [redacted]
I am rejecting this response because:  They are fibbing.  I provided them pictures on 4/8, the day I first contacted them regarding the wig and I did not "shove" the tag in the box.  How in the world would they know I "shoved" it.  I had packaged it exactly the way they had packaged it.  It came it a plastic bag and it was returned in the same plastic bag.  The item is definitely defective, otherwise, I would have not returned it. I can provide you the string of emails between the business and myself and you will find that they are not being honest. 
Sincerely,
[redacted]

We've emailed you several times to verify your billing info since your card declined numerous of times and then when it does go through the fraud procession suites marks your transaction as FRAUD.  We've contacted you multiple times in regards to this and instead of replying back to us during...

business hours you've done so over the weekend when we're not operational only to demand a response when no one's here. All the while still not rectifying the situation  but coming out saying we've stolen your money which is not true. You even whet on our [redacted] page and stated something closed to the the effect that you'll file a fraud claim ( on Saturday again, a day we're not operational as listed in several places on our site and on the phone system when you call.) We've responded there on [redacted]  as well still no response from you, You just file claims and make the statements / assumption that we've stolen from you, Which is not true. As we've emailed you THIS morning and respond to you THIS MORNING Monday the first day of the operational work week on [redacted]. This order  has been refunded since you blatantly disregard all pertinent info we've supplied you with Friday to rectify the situation and  will not/ can not provide us with the info needed to release your order to ship out or even respond to our attempts to reach out to you. This order is closed.