Hairsisters.Com

Complaint: ***
I am rejecting this response because:The response given, sounds just as crazy as the return policyThe hair was purchase to be wornHow am I going to know whether or not the hair was good or not if I did not have the hair professionally installedUpon receiving the hair, it looked okayHow can I accurately try anything or no whether it's bad or not if I do not test itHow can I request a refund if I do not have a accurate reasoning for wanting to returning the hairIf I did not have the hair installed how else was I suppose to no the hair tangles and does't even girlThe hair was two days old, and was immediately removed because of the poor qualityWhat manufacture pushes the customer to deal with the whole-sellerI am the customerYou should not purchase hair that you cannot backOr that may be of poor quality, seems your in the same boat as meBad investmentYou will NEVER get another dime of my moneyI never claimed to have not installed the hairYou clearly do not back your productYou should deal with ***, you purchased the hair from them, NOT MEYou are falsely advertising and STEALING your customer moneyADVERTISEMENT, is what it is calledYOU ARE NOT SELLING 100% HAIR *** OR ***, NOR *** NOTHINGYou should research the whole-sellerMy stylist installs hair for a livingWe both no good hairThis hair is NOT 100%, by a long stretchHair is an investment for someI am one of those peopleAs long as I am able to post this for others to see, and keep you from stealing others money, by falsely advertising and trying to apply your piss poor excuse of a no return policyYou did not even offer to send me more hairWhich makes me feel that all the hair sold by you is not 100%FRAUD.
Sincerely,
*** ***

See our previous response we've shown / included the original emails sent to you that shows you've been responded to several times in regards to return said itemsyou've just never sent them back to us. I guess we'll upload them here AGAIN as we've em ailed you the info needed to send the items backNow you're well past your return period and have yet to start the return process to send the items back

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
Takesha [redacted]The representative, directed me to UPS my choice and I wasn't able to change the delivery when I called UPS I was told tocontact the shipper to conduct any changes in the address. Instead of listening to me, she insisted that I can change the info online, which I had already attempted before I contacted Hairsisters, she proceeded to speak over me and tell me process instead of offering to help re-route my package. The items were left outside of my workplace Saturday which was closed until Monday and not personally delivered to anyone.August 27, 2016 , 11:36 amDelivered, Front Door/Porch CHICAGO,IL60602  I received the package today. At this point the items are completely useless to me as the hair was for Televised event for this past Sunday and I wanted to decided which hair I wanted to wear, which is why I purchased 3 of them. Whether the items delivered or not in great condition does not constitute HORRIBLE customer service. Not under ANY CIRCUMSTANCES should you EVER tell a customer there is no Supervisor available and hang up on them. That is a customer service NO NO. Because the business was closed there was no way for me to reject the items to have them returned to the shipper. I would have just kept the hair and counted as a loss that they changed their shipping policies,but the EXTREME UNPROFESSIONAL conversation and email that I had with that representative is what put the nail in the coffin. I want my money back and not to be charged any re-stocking fees. That person should be NOT be answering phones at Hairsisters  or any other business for that matter, because they don't know how to deal with people. Customer Service is about know how to deal with all kinds of personalities. If you can't deal with people you don't need to be on the phones. No matter how you try to justify the policy that is  NO EXCUSE for ignorancy, point blank

We'eve emailed you the RMA requests several times since 9/18 and as of today we HAVE NOT RECEIVED the items here. We're not going out of the way not to help you, you just seem to not be following directions now its way past your allowed return period. Again we're not going to send you a label which...

you seem to be asking for. You have to follow the directions meaning submit an RMA request which you've done an follow the return process which we've emailed you several times but you're not following actually attempting to send the items back just keep emailing for the same info we've repeatedly sent you.We'll enclose the email chain here again for your records Showing that we've responded to you with the needed information several times. We've also told you as of this Tuesday 10/3/17 via email to send the items back sooner than later and again you have not taken those steps. No refunds will be given unless we received  our items here in their original unworn non altered condition

Hello [redacted], You have not contacted us in regards to this order. We're here M-F 8:30 AM - 5:30PM CST. If you'd contacted us you would have received a response. We do not our ignore customers , we value each and every one of you.  Also your order was never placed successfully. If it was you...

would have received as confirmation email right after order placement. In regards to your payment [redacted] PAYMENTS accepted your payment but they did not send your order over to us  which is why you we're charged but you can not locate an order.  We did not cancel your order and place the items back in stock. WE WANT YOU to place orders and receive the items you want.I do see that you've included your transaction ID number that's helpful to us. I'll have them locate the payment and process a refund for you, once the refund is processed we'll send you a confirmation email Via [redacted] PAYMENTS.With all of that being said if you want to cancel an order we state in several places on the site that you have to call the CS line and supply info so we can do that for you, You can not do so any other way not even through [redacted] PAYMENTS.  We'd just suggest instead of you going to the Revdex.com for a refund to try to contact us by Phone first and supply the ID number you've included here so we can look into the issue for you.  You have a great day!!

She has clearly worn the hair, We advertise what the manufacture advertises. We DON'T make the hair and We don't LABEL the hair. She called and informed us she's wearing the hair. WE will not accept the hair back here or refund her for it since she has gotten use out of it. As we've informed her if...

she's not happy with the quality of the hair she should contact the manufacture seeing as we do not have any control over the hair quality. Again a refund will not be issued for hair she has and still is wearing.

We've spoken with Ms. [redacted] and it was explained to her several times that this order was shipped to the address she provided and delivered successfully with USPS on 8/20/2016 To her mailbox. All of which is stated on her tracking information that was emailed to her the very same day the items were...

shipped. Tracking number Via USPS will be  [redacted]. As we've suggested if she feels as if her package was stolen she should contact her local law enforcement, they'd best know what to do. But we're not issuing a refund for a package that has GPS proof that it was delivered successfully. [redacted]Shipment [redacted]Shipment [redacted]Shipment [reda...⇄

We will not "give" the money back she placed an order and it shipped to her location. She claims she called and emailed but we have nothing from he. If she wanted to cancel her order she should have successfully contacted us before her order shipped from our location, Our business hours are listed...

on the suite along with the contact number. she also would have been updated on the tracking information (which she was emailed that day)  if she would not have been calling Managers derogatory names and using profanity. Again her order was shipped and a refund will not be given to her. Have a great day.

We're confused as to why you've opened a Revdex.com claim - You stated many times on the phone to cancel your order seeing as you did not understand the processing times and the WE here can not guarantee anything for you. We've verified with you three times that the order was cancelled and we've emailed...

you as refund receipt VIA [redacted]. This order was cancelled 12/13/17 At the very moment you've requested it to be. We'd suggest you check your [redacted]  account being the method that you've paid to very this order was cancelled and refunded.

As we previously stated to the customer WE  do not do the billing here. We asked her for the transaction number to look into the issue, it took her several days to supply it. Upon receipt of the number we've refunded her for the transaction seeing as she attempted to place an order and [redacted]...

accepted the money. WE do not do the billing she sent the payment Via [redacted]. If her bank applied an over draft fee that's something she would have to take care of on her end. WE do not access Bank accounts and we will not reimburse her for something that we did not take. Again she is responsible for her over draft fee not us.

She may reject her response but she will not be issued a refund because we did not receive any notification from her via email or call. When the customer finally contacted us the phones were clear. and the order had already shipped. She called close to 5pm. Also our hours are 8:00 am-6:00 Pm. Customer will not be refunded because order was shipped. She may return the items for a refund.

This customer received the items in great condition in the right amount of time. IF she wanted to received  her order the VERY NEXT DAY, That would have been service she would have , had to PAY for , And she didn't. Which was explained to her but she rather tell us how the process should go,...

instead of listening to the other options that she had that the rep was trying to presenting to her, but she kept being combative. Again her order was delivered on time and if she wanted to have her order the VERY NEXT DAY  she would have had to pay for it  but she seleccted the FREE gournd shipping which coan take up to 3-8 business days and that's the option she  opted for the FREE GROUND SHIPPING.  This order was delivered on  8/27/2016 USPS tracking info 1ZA87Y18YW70645202 and ehr order is no closed as sucessfully delivered. Again with ANY company an online order is placed from if you would like to have your package the VERY NEXT DAY, YOU would have to pay for it. We've not offering her any refunds for a order and the service that was provided due to the services she paid for. WE'dAlso suggest she read the comapny policy that includes WHAT the Same day shipping promotion means( IE: place the order before 2 pm and It'll ship the same day) and what NEXT DAY AIR means ( IE: pay for expedited shipping and receive it the next day) Again all of which is listed in the company policy. We're not offering her any refunds.

Complaint: [redacted]
I am rejecting this response because: Nothing you will say unless you rightfully justify this situation will help your business. I will maintain my point that the wigs were all open. I reached out to Hairsisters.com on Septembter 22nd and September 26th and did not receive a response until I filed a complaint with the Revdex.com. Are you going to try to lie and say that you responded before now also? This issue has not been resolved and I will continue to alert whomever I can to your improper, unprofessional and poor business practices. Your company as a whole should invest in Customer Service training and learning how to properly handle unhappy customers. Putting the blame on the customer (especially when your company is wrong and you do this quite a bit as I continue to research this company) will simply show future customers that it would be at their best interest to shop elsewhere. No one wants to spend their money with next to no guarantee and that is what Hairsisters.com offers their customers. 0% guarantee on products as your company still has the ability (under your policies and procedures) to lie and say whatever they want about the product unless the customer has photo/video evidence of your poorly packaged/repackaged products. You do not have a 2 out of 5 star rating for nothing. I would appreciate no further communication from your company. [redacted]

Initial Business Response /* (1000, 5, 2015/04/14) */
As stated by the Qty two representatives that you've spoken with yesterday. You'll have to send an email with A picture of the item. You we're supplied 2 email addresses to send the picture to and as of yet we have not received it. If you would...

like to return the item at your cost,you can. In the mean time if you would still like us to assist in this issue a Picture of the item is REQUIRED. Again the Two email addresses you were supplied are [redacted]@HAIRSISTERS.COM and [redacted]@HAIRSISTERS.COM. please check the spelling of the email addresses you were sending the pictures to.

You've never contacted us for us to take responsibility. As prosperously stated a Store credit will not be issued for an order that you have received in perfect condition. If you no longer want the items you can return them for a refund.

Complaint: [redacted]
I am rejecting this response because: I contacted the company since 5 in the morning by email. The company ignored my requests
Sincerely,
[redacted]

We have received Ms.[redacted] complaint on Monday, Feb. 29th. Upon reviewing the situation, we have found that the package weight and the inventory correspond to the items shipped according to the order request. We asked Ms.[redacted] to provide us evidence, i.e. images of the box and the contents, to...

support her claim and offered to reimburse her in a form of refund or replacement, whichever she prefers. The customer refused to provide the evidence we requested. We stand by our decision to provide the customer with the reimbursement once we receive the evidence. Please feel free to contact our customer care to follow up on this issue.

Complaint: [redacted]
I am rejecting this response because: I paid $14.69 and I know that it was $11 and some change (it definitely was not 11.63 as it was listed on Tuesday) for standard shipping on Sunday when I ordered. As of Tuesday when I called the two day air shipping cost $14.77 and the standard shipping was listed as $11.62.  First off, you are not making me whole in this situation by refunding me less than what it costed on Sunday to shipped at the standard rate. Sadly I did not take a screen shot of the shipment options on Sunday because I thought you guys were a good company--lesson learned and trust I will no longer purhase or refer you guys. Refunding me $2.17 means I paid $12.52 for shipping; explain that? Be angry with me because I want what I asked for---I provided 3 options--and you still cheating me. Just be fair and give me what it was on Sunday when I paid. Your mistake is costing me, today is my event which I paid you my money for items that I do not have. When I receive them, yes the items are usable but it will not serve the purpose it was purchased for. I still have items I purchased from you prior so trust it's not doing me any good to receive it next week. You said you making me whole---where when you cheating me out my money and I am here without the items I needed today! You are the only ones who came out on top in this---you have my money and you still cheating me as that is not the difference of the shipping cost on Sunday. How would doing what I requested cost you? If I did not return the items you could file a claim against me and get not only the money I owed if I didn't return the package as well as court cost. I'm having to waste my time with this but you just don't care about me as a customer. You are not providing me with any real customer service with cheating me out what you saying is making me whole. 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. If Hairsisters will email the information needed to return the wigs. If not, I will not accept their resolution. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: They lied about me not complying or not giving them evidence.They want a picture of the box that the items came in. on friday at my job the box was thrown in garabage. they don't have pictures to show me all the contents they place in the box nor did they weigh it before sending to Ups. they have only ups weight. today they still refuse to replace or refund. it would be good customer service. I am no longer a customer theives.
Sin cerely,
[redacted]