H & R Block Inc., U.S. Headquarters

Dear Revdex.com,In response to Mr. [redacted]'s rebuttal, our review determines the rebuttal raises no new issues. Therefore, we stand by our original response dated 11/20/2015 and refer your office back to that response.  Sincerely,[redacted]Associate Business AnalystH&R Block

Dear Revdex.com,In response to the rebuttal, our review determines this rebuttal raises no new issues. Therefore, we stand by our original response dated 1/29/2015 and refer your office back to that response. We respectfully request that this case be closed administratively judged resolved, as we do not believe that any further response on our part would be beneficial. however, would you have additional questions or desire to discuss this matter further, please do not hesitate to contact me.Sincerely,[redacted]Associate Business Analyst H&R Block

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is acceptable compensation for the tax preparer's error of the 2013 taxes. However, any additional findings or any matters brought through civil suits due to new information or additional errors found on taxes for 2013 year taxes or any other year by State or Federal government or IRS will not be included in this acceptance dated 22 Jul 2017 and HR Block, or corrected spelling as necessary, can and may still be held liable to pay damages.
Regards,
[redacted]

Dear Revdex.com,In resolution of this matter, the claim for Penalties and Interest was approved and payment was provided to the client on March 19, 2015. As a result, we consider this matter resolved. We assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairly. We respectfully ask the Revdex.com to close this case. However, if you should need anything further or have any questions, please do not hesitate to contact me.Sincerely,[redacted]Associate Business AnalystH&R Block

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted] I I am rejecting this offer due to the hundreds of thousands of dollars lost because my 501c3 was taken. The reinstatement fee and the $850 which was supposed to be refunded four  months ago is not sufficient for what I have lost and all of the money I had to borrow to be able to keep my doors open and 57 veterans from becoming homeless. Due to H&R Block's mistakes I was denied all donations I was unable to do any fundraising for 6 months and my reputation from many many clients that see I did not file taxes for 3 years that is on the IRS website. I am due compensation for the six months that I have had to borrow money so I am refusing to close this case.Thank thank you so much if you have any questions please feel free to call.[redacted]. ###-###-####

Dear Revdex.com,In response to the Revdex.com complaint, we recently tried to contact Mrs. [redacted] but were unsuccessful. An email was sent to Mrs. [redacted] advising her to contact the District General Manager, [redacted], directly at ###-###-####. Mr. [redacted] would like to speak to Mrs. [redacted]...

regarding the pricing of the return as well as offer a good faith resolution.Should Mrs. [redacted] contact Mr. [redacted], we will be happy to further assist. Otherwise, we are unable to further resolve this matter. We ask that the Bureau note our above-referenced efforts to contact Mrs. [redacted] to discuss her complaint.Sincerely,Michelle U[redacted]Associate Business AnalystH&R Block

Dear Revdex.com,In resolution to this matter, our investigation reflects that Ms. [redacted] complaint is against a franchise office which has the responsibility to resolve this matter with your office and directly with the client. Records reflect that Ms. [redacted] has an appointment...

with the franchise office on Monday May 2, 2016 who be addressing matters with the client directly. We ask that the Bureau note the franchisee's efforts to resolve Ms. [redacted]'s complaint. Sincerely, [redacted]Associate Business AnalystH&R Block

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Dear Revdex.com,In resolution of this matter, Mrs. [redacted]'s claim has been approved for the amount of $100.00. The check will be sent out on Friday, February 12, 2016.As a result, we consider this matter resolved. We assure you that we take the concerns of our clients seriously and...

make every effort to resolve matters thoroughly and fairly. We respectfully ask the Revdex.com to close this case. However, if you should need anything further or have any questions, please do not hesitate to contact me. Sincerely,[redacted]Associate Business AnalystH&R Block

Dear Revdex.com,In response to this matter, H&R Block's Senior Tax Professional, [redacted], is currently engaged with Mr. [redacted] in order to resolve this matter. At this [redacted]e, Mr. [redacted] is working to get needed information to [redacted] in order for the investigation and next...

steps to be determined. We will continue to correspond with Mr. [redacted] in attempts to reach a mutually acceptable resolution. We ask that the Bureau note our current efforts to resolve Mr. [redacted]'s complaint.Sincerely,Michelle [redacted]Associate Business AnalystH&R Block

Dear Revdex.com,In resolution of this matter, H&R Block is currently in the process of assisting Ms. [redacted]. We will continue to correspond with Ms. [redacted] in attempts tor reach a mutually acceptable resolution. We ask that the Bureau note our current efforts to resolve Ms....

[redacted]'s complaint. Sincerely,[redacted]Associate Business AnalystH&R Block

Dear Revdex.com,In resolution to this matter, the district office contacted Ms. [redacted] directly and reached a mutually acceptable resolution. As a result, we consider this matter resolved. We assure you that we take the concerns of our clients seriously and make every effort to resolve...

matters thoroughly and fairly.  We respectfully ask the Revdex.com to close this case. However, if you should need anything further or have any questions, please do not hesitate to contact me. Sincerely, [redacted]Associate Business AnalystH&R Block

Dear Revdex.com,In resolution of this matter, Ms. [redacted]'s claim has been approved for the full amount requested in her complaint. The check will be sent out on Monday, August 3, 2015.As a result, we consider this matter resolved. We assure you that we take the concerns of our clients...

seriously and make every effort to resolve matters thoroughly and fairly. We respectfully ask the Revdex.com to closet his case. However, if you should need anything further or have any questions, please do not hesitate to contact me.Sincerely,[redacted]Associate Business AnalystH&R Block

Dear Revdex.com,In resolution of this matter, H&R Block is currently in the process of assisting Ms. [redacted].  We will continue to correspond with Ms. [redacted] in attempts to reach a mutually acceptable resolution. We ask that the Bureau note our current efforts to resolve Ms. [redacted]’s complaint. Sincerely,[redacted]Associate Business AnalystH&R Block

Dear Revdex.com, In resolution to this matter, we regret any confusion or misunderstanding Mrs. [redacted] may have experienced. Our records reflect that Mrs. [redacted] selected an H&R Block do-it-yourself (“DIY”) tax preparation product to prepare her own 2016 return and chose our Refund...

Transfer (“RT”) product. After completing the self-prepared return, our clients are given the option to pay for their tax prep by either credit or debit card. For those clients who wish to pay through their tax refund, we offer our RT product for an additional fee. By electing this convenient payment option, our client’s pay nothing out of pocket. As a client service gesture, we are reimbursing Mrs. [redacted] for the product fee and ask that she allow 3 to 5 days for processing as the refund will be refunded back to the credit card we currently have on file. We assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairly. Sincerely, [redacted] Associate Business Analyst H&R Block

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted] I am rejecting the co. response, it is totally not fair to me as a customer, for years to be treated in this regards, I submitted the correct paper work, they are not owing up to their mistake, especially when they say that I did not, purchase piece of mine, because I specifically asked Ms. Debbie Fox for it, also the paper work for ms. [redacted]s Social Security papers, that she pushed away, and said she not need them! I told her yes she did, I do taxes also and I do know what you need, this is their fault and they should be held responsible!! They also have not reached out to us in any kind of way, we have paid the IRS all that money, and they have sent us papers that we TOTALLY DO NOT UNDERSTAND?????

Dear Revdex.com,In response to Ms. [redacted]s rebuttal, we regret that she appears to be dissatisfied with the resolve to this matter. Our records reflect that tax preparation fees have been refunded to which she agreed was an acceptable resolution during several conversations with our district office. Please also be advised that we attempted to address additional concerns relating to Ms. [redacted]s tax return however she insist to address matters on her own.  H&R Block prepares millions of tax returns each year, and if we do make an error, we are committed to making the situation right. Additionally, our guarantee states that if we make an error on a return, we’ll pay resulting Penalties and Interest (P&I). As it relates to this case, if P&I was accessed as a direct result of an error made by our preparation, we are committed to reviewing the tax return, amending it if necessary and reimbursing P&I. Should Ms. [redacted] remain interested in moving forward, we ask that she contact the district office with the notice referencing the error and assessment of P&I as soon possible. Otherwise, we must consider this matter resolved. Sincerely, [redacted]Associate Business AnalystH&R Block

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:H&R Block is lying and making up excuses for their unprofessional work. My account was never frozen, I contacted my bank and they said they have no record if anyone trying to deposit money into my account, beside my employer. H&R Block deliberately tried to hold my funds and it was only when I opened this complaint with the Revdex.com did they send me a check. I do not pay nor do I rewarded people or a business for poor work, as well as the countless disrespect that I received from H&R Block. I have informed [redacted] that H&R Block will never see me as their customer again. Since [redacted] and H&R block are unwilling to make amends to this then I will have no other option to start arbitration. Thank you in behalf of Revdex.com for doing an outstanding job on getting me my money, and shame on H&R Block for treating its customers like this.
Regards,
[redacted]

Dear Revdex.com, In response to this matter, our investigation reflects that Ms. [redacted]’s complaint is against a franchise office which has the responsibility to resolve this matter directly with your office and directly with our client. According to franchisee [redacted], an...

addressed envelope is provided to the client when the situation warrants a paper or amended tax return to be mailed to the taxing authority as it is the client’s responsibility to ensure the documents are forwarded. As for the reduced refund, it is the franchisee’s belief that if there had been any adjustments made to Ms. [redacted]’s federal tax refund then she, the tax payer should have received a letter of explanation from the IRS as this information is not provided to the office. We encourage Ms. [redacted] to return to her local H&R Block office if such notices have been received and if necessary H&R Block will reach out to the IRS on her behalf provided that she signs a Power of Attorney or she may simply contact the IRS directly. We assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairly. However, if you should need anything further or have any questions, please do not hesitate to contact me. Sincerely, [redacted] Associate Business Analyst H&R Block

Dear Revdex.com,In response to Mr. [redacted]'s rebuttal, we have determined that there may have been a communication issue in detailing what was causing the pricing increases across multiple visits to the office however, we have found that the final price is in line with the forms that were filed for Mr. [redacted] according to the tax needs. We have ensured that the pricing was accurate in this case. As stated in our prior response to your office dated 3/2/15, the District Manager did offer a gift certificate to Mr. [redacted] for a discount on a future return for the misunderstanding however Mr. [redacted] has respectfully declined that offer.In light of H&R Block's above-referenced good-faith actions to resolve this matter, we respectfully request that this case be closed admistratively judged resolved, as we do not believe that any further response on our part would be beneficial.Sincerely,[redacted]Associate Business AnalystH&R Block