Gun Dealer Online

Mr Woodward had been refunded per his request
 
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Payment Date
Payment Type
Payment Amount
Paid Via

02/14/2014 2:22PM
CREDIT
$728.68
[redacted]  [redacted]




AuthCode: 
TransID:[redacted]
AVS:
CVV2:




12/24/2013 3:00AM
DEBIT
$728.68
[redacted]  [redacted]




AuthCode: [redacted]
TransID:[redacted]
AVS:Y
CVV2:M

Review: I purchased a CZ P01 from this company on 4/10/13 for $609.95 and was charged $624.19 with s/h. One month latter I called to see why my order hadn't processed and they told me they had sold me a gun they no longer had in stock and couldn't get another one. We agreed to cancel the order then and now it has been another month and they have failed to refund the money. I'v called the last 5 business days and they wont answer the phone.Desired Settlement: I believe they should start answering the phone when customers call and in a case such as this need to refund the customer their money. They shouldn't have sold a gun they no longer had but I understand mistakes happen. I would like to be refunded the amount I was charged which was $624.19

Business

Response:

**. [redacted] has been refunded========= ORDER INFORMATION =========

Invoice : [redacted]

Description : [redacted]

Amount : 624.19 (USD)

Payment Method : [redacted]

Type : Credit

============== RESULTS ==============

Response : This transaction has been approved.

Authorization Code :

Transaction ID : [redacted]

Address Verification : AVS Not Applicable

==== CUSTOMER BILLING INFORMATION ===

Customer ID : [redacted]

First Name : [redacted]

Last Name : [redacted]

Company :

Address : [redacted]

City : [redacted]

State/Province : **

Zip/Postal Code : [redacted]

Country : US

Phone : [redacted]

Fax :

E-Mail [redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I ordered 2 rifles from Gun Dealer Online in August 2012. In November 2013 I had not received the rifles yet so I cancelled and asked for my money back. I was given some of the money, but was also given an excuse that they needed another month to repay the rest. It is now July 2014 and I am unable to contact the owner as he is now ignoring all calls, texts, and emails from me.Desired Settlement: I just want to have my money returned and this to be over.

Business

Response:

I believe the situation has been slightly taken out of context. [redacted] had placed several [redacted] orders with us that have a strict no cancellation, no return policy. We out of good faith and series of events that effected [redacted] decided to bend the policy at hand to accommodate him in good faith. We cancelled and refunded a large portion of his order due to his unfortunate life events but made it very clear that the in stock [redacted] firearm must be resold prior to being refunded on that portion of the order. To date it has not been although we have refunded into that original firearms dollar amount to further accommodate.

Review: I ordered a firearm from Gun Dealer Online, LLC on May 3, 2013 as the website stated they had the item in stock. I waited over a month and had not received the product (which was to be shipped through a local gun dealer). When I called Gun Dealer Online I spoke to [redacted] and was told the that firearm was on backorder; he stated he would refund the amount that was charged to my credit card (which is $464.87) or I could wait to see when the firearm might be received by them; at that time I decided to wait. I called and spoke with [redacted] at the end of July and still no gun. I asked at that time if the refund offer still stood and he indicated that it did and I could request the refund at any time. I decided to wait another month to see if maybe the firearm would be stocked. At the end of August I called and spoke with [redacted] once again and asked for my credit card to be credited. He said that he would let the accounting office know and it may take a week or so before I see it on my credit card. I waited at least another month and checked my credit card account regularly and saw no credit. I called several more times and was told the same thing each time. The last day I called was on December 6, 2013. I also emailed a request to Gun Dealer Online, LLC. I never got a response to my email. I have not received the firearm and at this point all I want is a refund of the $464.87, which the company had no problem charging to my card. Funny how they seem to be having such a difficult time posting the refund. Thank you for your assistance.Desired Settlement: I wish to have a refund of the amount of $464.87, which is the amount that was charged to my credit card.

Business

Response:

A refund has been issued to [redacted] as of 1/7/14...

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Review: Purchased item 4/30/2014 and charged $892.95 on 5/5/14. Item said it was in stock when purchased, but later was told that item was not in stock and did not know when the item will be available. Called numerous times and got automated message. Spoke with Jeff 7/3/2014 and he stated that they didnt have the item and no time frame on when item will be available, requested to cancel order and refund the amount back to my debit card. Have yet to get a reponse via phone or email after numerous attempts.Desired Settlement: refund full amount from order that was never fulfilled

Business

Response:

[redacted]'s order has been cancelled and no charges where applied to his account. In the event his records differ please forward us a copy of the statement reflecting this.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: my order was never canceled and my checking acct was still charged on 5/5/2014 in the amount of $892.95 under the description "GUN DEALER ONLINE, LLC [redacted]PA 5/01." I have yet to receive a refund, bank statement is attached to this email.

Regards,

Business

Response:

We will look into this and contact our processor for clarification..

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: here is the receipt of purchase from Gun Dealer Online LLC

Regards,

Review: On 12/04/13 I ordered a Beretta NEOS carbine kit for from gundealeronline.com for $292.92 because they showed it was in stock. The money was taken out of my checking account on 12/06/13 according to my bank statement. On 12/14/13 I had not heard from gundealeronline.com about my order shipping so I emailed them to find out what was going on with the order. I received an email back from [redacted] on 12/14/13 and he informed me that the product has been discontinued and gave me the option to cancel for a full return. I emailed him back on the same day and told him to cancel the order. He wrote me back in another email and informed me that the money would be credited back to my charge card. On 12/20/13 the money had not been credited back to my account yet so I sent [redacted] another email asking when the money would be returned. I got no response. I emailed [redacted] again on 12/27/13 about the refund and still no response. I decided to call the store on 12/28/13 however received no answer. Based on other reviews of gundealeronline.com I have read this seems to be a common problem.Desired Settlement: I want a refund of the money spent on a product that they claimed was in stock however they were not able to get.

Business

Response:

[redacted] order has been cancelled and refunded per his request

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I ordered a gun on 1/16/2013 and paid by check. After the check was cashed I was told it was not in stock. I waited months and called and was told it was still not in stock. After numerous calls and emails, I asked for the order to be canceled and send a refund. I was told this would be done. I spoke to one of their salesmen on 9/6/2013 and was told the check was in the mail. I have tried to call but only get phone message. I left numerous messages and no call back.Desired Settlement: I just want my $463.15 returned

Business

Response:

We have attempted to contact [redacted]. [redacted] numerous times since she filed her initial complaint and have had no return call per the date of this email. Does she have a better number to reach her at?

Review: I ordered a gun online on Jan 16,2013. I paid by check. My check was cashed even though I was told later the product was not in stock. I was told it would be coming in and I would be on wait list. I agreed. I continued to follow up on my order and was told it was not in stock yet. In July I asked for my money to be returned. I was told by [redacted] that [redacted] was responsible for cutting checks and he would have him take care of it. I have called and left messages due to not answer when I call. I have also emailed the company. I have not received a response back. The check was for $463.15.Desired Settlement: For my money to be returned

Business

Response:

[redacted] will be refunded. Her order was placed at the height of the buying frenzy when inventory availability was unstable and many inventories became out of date quickly. We discussed this matter with her and she had decided to allow the order to stand until our next shipment arrived.

I was only notified recently of the circumstances and we are working to trace her payment [via check] to confirm it's deposit and clearance. If [redacted] can provide a copy of the cleared check faxed to ###-###-#### this help expidite the process

Review: I ordered a gun barrel that showed in stock on the gundealeronline website on 4/5/14. I received the order confirmation immediately. My credit card was charged $144.59 on 4/6/14. Approximately 4 weeks later, I called to check order status and was told by "Jeff" that the item was on back- order. I told Jeff to cancel my order and credit my charge card. My account has not been credited nor have I received my order. Just this week, on 8/6/14, I sent John R[redacted] (owner) an email requesting a refund. He has yet to respond. Apparently this is a planned business practice according to numerous customer reviews. This company must be stopped from ripping off their customers.Desired Settlement: Submit a credit to my charge card for order #[redacted] $144.59.

Review: On April 30, 2013 I purchased a firearm via debit card from gundealeronline.com. All the paperwork was submitted correctly, and I was told the product would ship by May 14, 2013. On May 21, I had heard nothing of the product shipping and contacted the business via phone. The representative I spoke with informed that they were having trouble getting the particular gun. He did not know how long it would be and informed he could refund my money if I desired. I told him to go ahead and refund the amount. The rep advised allow 3-5 days for the money to tranfer back into my account. On May 28, I still had not recieved the refund. I was able to contact gundealeronline.com again by phone. I was informed the refund had not been processed but it would be done immediatly, and to allow 3-5 days for the money to move. On Monday, June 3rd, I attempted to call the business multiple times and got no answer. I left a voicemail to return my call. June 4th, again I called several times, got no calls returned, and left at least two voicemessages. June 5th, I once again called several times and left messages to return my call with no response. It has now been over two weeks since I asked for a refund with no results.Desired Settlement: A full refund of the purchase.

Business

Response:

[redacted] has been refunded

It is not recommended that you ship product(s) or otherwise grant services relying solely upon this e-mail receipt.

========= GENERAL INFORMATION =========

Merchant : Gun Dealer Online, LLC [redacted])

Date/Time : 6-Jun-2013 7:11:28 PDT

========= ORDER INFORMATION =========

Invoice : [redacted]

Description : [redacted]

Amount : 603.92 (USD)

Payment Method [redacted]

Type : Credit

============== RESULTS ==============

Response : This transaction has been approved.

Authorization Code :

Transaction ID : [redacted]

Address Verification : AVS Not Applicable

==== CUSTOMER BILLING INFORMATION ===

Customer ID : 7356

First Name : [redacted]

Last Name : [redacted]

Company :

Address : [redacted]

City : [redacted]

State/Province : **

Zip/Postal Code : [redacted]

Country : US

Phone : [redacted]

Fax :

E-Mail [redacted]

==== CUSTOMER SHIPPING INFORMATION ===

First Name :

Last Name :

Company :

Address :

City :

State/Province :

Zip/Postal Code :

Country :

======= ADDITIONAL INFORMATION ======

Tax :

Duty :

Freight :

Tax Exempt :

PO Number :

Review: I ordered a gun online on December 24, 2013, which they said they had in stock. I contacted them on or abut the 20th of January 2014 to see the status of my order. They said they did not have the gun in stock and they did not know when they could expect to get one. I canceled my order and asked for a refund on my credit card of $728.68. After numerous phone calls (at least weekly from Jan. 20th) and promises that it had been done or it will be done that day, I still do not have my refund.Desired Settlement: I want them to refund my credit card for the $728.68 for the cancelled order.

Business

Response:

Mr Woodward had been refunded per his request

Review: On December 26th 2012 I ordered a firearm from Gun Dealer Online LLC for a price of $951.98. I had contacted the business regularly (ave. twice a month) for the next 7 months. In July 2013, after not receiving the firearm, I spoke to them and was told I would get a full refund. However, the refund had to be sent by mail in the form of a check. The company told me that to much time had past to refund back to my debt card. I verified my address as

[redacted] and told them that would be fine. Now, two months later I still haven't received my refund. A total of nine months.Desired Settlement: Full refund as soon as possible.

Business

Response:

[redacted] has not been refunded to date as he was told the the weapon was ordered for him. Once an order is placed and is converted to a full order and the Weapon is ordered from either the Distributor or Manufacture the order cannot be cancelled as we will receive the weapon regardless of the circumstances.

[redacted] may choose another weapon that is in stock or wait for the one he ordered.

Review: I purchased an item on GunDealerOnline.Com on January 25, 2013. I contacted them in early March, because the item had not shipped, and I had received no communication regarding the situation. I was told initially by an employee named Bob, that he was unsure why my item hadn't shipped, and that he would find out and contact me back. It wasn't until two weeks and several phone calls later, that I was told that they didn't actually have the product and weren't sure they could get it anymore, because it was no longer available, but my credit card was charged regardless. At that time, I was given the option to wait indefinitely, to see if they could find this item, or I could have a refund. I opted for a refund. This occurred in the middle of March, since which, several phone calls have been made, and each time I was assured they would refund my money, which has yet to happen.Desired Settlement: I should be refunded the $663.34 GunDealerOnline charged me.

Business

Response:

[redacted] has been refunded effective 4/12/13

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I ordered a product on around 4/14/2014 from the gundealeronline.com website. At the time, the website showed that 2 of the items were in stock. After a week with no updates, I called and spoke with (Jeff?) who said that the item was indeed on backorder and that they were in the process of performing an inventory, which is why the website was incorrect. He offered to allow me to wait for the backorder, or since the inventory was incorrect, to give me a refund without a restocking fee. I opted for the refund. After a couple of weeks, I checked and noticed that I still had not received a refund, I subsequently called back and spoke with someone again who said he would get it processed with the credit card company that day. Since then, subsequent calls and e-mails have gone unanswered. I finally called to dispute with my bank but they were unable to file a complaint because more than 60 days had passed. They tried calling the 800 number listed on the billing statement, but he line was no longer in service.Desired Settlement: I would like a refund of the $69.72 that I was charged on 4/14/2014.

Review: On January 24, 2013 I walked into John’s store and placed an order for 2 rifle suppressors. . I paid $1,600 as a 50% deposit. Anything regarding the ATF and NFA take a long time and I was prepared to wait the 8 week lead time he quoted.

On August 2nd, 2013 John informed me that he had the serial number from his wholesaler for one of the suppressors and I could come in and start the paperwork for the Form 4 NFA transfer. At that time I paid the remaining balance for both suppressors. The total was $1,577.88. The grand total for both suppressors equaled $3,177.88.

After a couple more weeks I inquired about the other suppressors’ ETA, and John was having delays in getting one. I asked for a refund and he attempted to refund my account $1,376.94 on August 28, 2013. His refund was put in manually without myself or my card present. The refund did not come through to my account and I had to come into the store September 13th and have my card swiped. The refund for $1,376.94 was only then successfully accredited to my account.

Around the same time the ATF cashed my check for the $200.00 tax and my suppressor form went to “pending” status on November 4, 2013. At this point the wait would now be 9-12 months depending on how fast the BATFE office was moving.

Flash forward to July 3rd I receive a check from the ATF for $200.00. They were reimbursing me my $200.00 tax because the form 4 process was terminated. I called John and he told me there was a problem with the form 4 and he decided to get out of the NFA business and he had refunded my account for $1,577.88 on 6/03/2014. My bank records show that no such refund was ever credited to my account. This was also the wrong total (he owes me $1,800.94) but he also never informed me about the problem with the paperwork. I called him on July 3rd and mentioned the mistake in his math ($1,600+$1,577.88= $3,177.88…. minus the first refund of $1,376.94 he still owed me $1,800.94). John said the money left his account and he would have to contact his bank’s processor and see why the money never was credited to my account. John also told me at that time that his storefront was closing and he would only be operating through online transactions.

I gave John 2 weeks for his processor to investigate the problem and each time I called him for an update he provided no new update on the situation or evidence that he even filed anything with his processor. On July 14th, 2014 I went to John’s local police department and filed a criminal complaint. The officer called John and again John told him that the processor was working on it. On July 18th the officer followed up with John and again, John had nothing new to report.

During this time I contacted the national representative for the suppressor company. I provided him with the serial number John received from his wholesaler and the representative contacted John’s wholesaler. The wholesaler told the representative and also myself that JOHN NEVER PAID FOR MY SUPPRESSOR from his wholesaler. The wholesaler also informed me that there were other orders that John placed back on January 2013 that he never paid for. The wholesaler had cancelled the Form 4 because John never paid his bill.

On July 22nd, 2014 I contacted John for an update and he informed me he would no longer have contact with me and I would have to go between the police department and his store’s “counsel”.

On July 23rd the officer following my case called John again and John still could not provide an update on my refund.

As of July 25th John has not provided any evidence that his bank is looking into this matter and that he is actively trying to resolve this situation. He has halted communication between him and me.

John R[redacted] never paid for the suppressor that he claimed to have being shipped from his wholesaler to himself. He owes me $1,800.94. I am seeking full reimbursement.Desired Settlement: I am seeking 100% refund of $1,800.94.

I never canceled my order, but instead John NEVER PAID his supplier for the suppressor that I paid him for and filed a form 4 with the ATF.

Business

Response:

[redacted] was refunded on the 3rd of June via a credit card he had provided to his order. While we understand there appears to be an issue with the original card [redacted] provided we made all attempts to help correct the issue with him. We had been in contact with [redacted] in order to resolve the situation fielding numerous phone calls, txt's, and emails per week to help resolve the issue. [redacted] began threatening Police involvement at which we very clear that in the event that happens [redacted] may no longer contact us and future correspondence must only go through our council.

Review: I ordered an item on Jan 3, 2013. My card was charged immediately. The product has not shipped and the company is not answering emails or returning phone inquiries. I cannot cancel the order online as the order is "in process".Desired Settlement: I feel this is a fraud situation and wish to cancel the order and have my credit card refunded immediately.

Business

Response:

[redacted] has been refunded as of 2/25/2013. Currently the industry is over whelmed and in many cases our phone lines are tied up. If [redacted] would have simply left a message and or emailed us his concerns would have been addressed.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I ordered a rifle from this company a year and five months ago. They are unable to get it and will not refund me for it. I've called and left messages but they don't return my calls. Now their store is closed. Their online site says they are still doing business online though. I don't know what to do.Desired Settlement: Just want my money back.

Business

Response:

[redacted] was offered a refund or an exchange for in store existing Inventory. As all refunds they MUST go back to the original card the charge was taken from. This is a policy set forth from [redacted] and is across all Industries. The charges CANNOT be applied to any other card. In speaking with [redacted] we had notified him of such. Apparently the card he had used for the transaction is currently involved in a debt restructuring plan although it is still an active account therefore any refunds can only be applied to said account.

Review: I placed an order for a scope from Gun Dealer Online, LLC, in January. I was told the item would be shipped within two weeks. It never happened. I called and was told three different times that the item would be shipped the next day. That never happened. Then I was told they ran out of stock do to high volume sales. They would be getting more in stock within 30 days. Called back in thirty days and was told it would be another week. That never happened. I was not getting any updates as they said would be done. Not answering the phone , not answering emails, and still no updates. I finally get through to the guy and he says the item has shipped and he will get the tracking number to me by end of day. That never happened. I went through this now for 4 weeks. Now, I cannot get him to answer his phone nor any emails. I requested a refund, but have not received any reply. Today is the 19th of June.Desired Settlement: At this point I want a full refund to my credit card. I don't want any more to do with the business, just refund my money.

Business

Response:

I have been in touch with [redacted] and am in the process of finding a resolution.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: [redacted] has told me twice since I posted this complaint that he would find out what happened to my order and call me back. It has not happened as was the complaint in the beginning. He and his business associates are not answering my phone calls or calling me to resolve the problem. He sets a time to call me back but never does. [redacted] has been doing the same thing. I can't be the only one they are doing this to.

Regards,

Business

Response:

[redacted] has my direct cell phone number. I on the other hand may not be directly available for phone calls on Saturday night at 8pm and often refrain from Business on Sunday's. I would think this would be a standard and very acceptable. I also do not answer phone calls on my cell from Blocked numbers so if [redacted] contacts me it must be from a visible phone number

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: The phone calls were made on Thursday and Friday. The promised return phone calls from you were never made, and you still have not resolved the issue at hand or explained why. How many more months are we going to keep this up? Just deliver what you said you would, and stop this on going rhetoric.

Regards,

Business

Response:

we have attempted to refund [redacted] but his credit card has expired. [redacted] will need to provide us with an updated credit card expiration date in order for us to process a refund. It must be the same card that was used for the original transaction.