Gun Dealer Online

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I called John on August 15, He took my phone call and informed me that he has come upon hard times and that he "f'd up" He said that it has been a rough month and that he is liquidating his storefront and only keeping the online portion of the store He acknowledged that he owes me $1,800.94, but that he does not have the money at this time due to his failing business He still continues to mention that his processor is investigating the refund, but has not provided any evidence of any investigation from his financial institution John was recently arrested on a felony count of theft by deception, due to alleged illegal business practices [redacted] I am currently in contact with the local PD, PA attorney general's office of consumer protection and the local BATFE field office regarding this matter It has been months since I first placed an order with John and gave him my money I am asking for full reimbursement of $1, Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Regards, [redacted] from gun dealer online did offer me to choose something else in his store but they stocked nothing I wanted We did sit down and chose another rifle for him to order for me Like I said he does not call me back and never told me he was closing the store front As far as only being able to return the money to my credit card is wrongI spoke with a attorney and they told me because of the time that has past he should write me a check or give me cash back If the store is open online why can't he be contacted or return a call

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: On several occasions and in front of multiple people and his employee, John (Owner) agreed verbally that he would refund me without issueThe rifle he refers to in his comment was supposedly sold to another buyer, in which John (owner) accepted an offer and contract withThat buyer backed out of the sale several months later, after John (owner) told me he has retaken ownership of the rifleAlso, John (owner) could never provide proof that the LMT SBR was ever actually ordered for me when I had placed my order and paid him for said riflePer other resources, in which John (owner) denies, John (owner) was "robbing Peter to pay Paul"To be honest, at this point I do not think that the rifle was ever orderedI also called the ATF to confirm that the paperwork for me and my ordered rifles had been receivedI was told on occasions that no paperwork had come into the ATF for my name in 2012, or This leads me to believe that John never placed my order for the LMT, and the "Gun Dealer Online" made rifle in which was on-hand also never had the paperwork sent to the ATF as well John (owner) is a smart man, and wants to rely on the receipt to help him not pay me for my refundI waited for over months for rifles to arrive and be licensed from the ATF with stampsThis was never doneI have been ROBBED of my money, and my time by this owner and businessI have been lied to at every turn, and have given them every chanced to make amendsHis verbal commitment to repay me, in which he stated several times that this was not a problem, is by law a binding contractHe and his company are responsible for the funds I am owed Regards, [redacted]

[redacted] was refunded on the 3rd of June via a credit card he had provided to his orderWhile we understand there appears to be an issue with the original card [redacted] provided we made all attempts to help correct the issue with himWe had been in contact with [redacted] in order to resolve the situation fielding numerous phone calls, txt's, and emails per week to help resolve the issue [redacted] began threatening Police involvement at which we very clear that in the event that happens [redacted] may no longer contact us and future correspondence must only go through our council [redacted] decided to attempt to file a criminal complaint against us in what was clearly a Civil issue therefore [redacted] was notified that he was only to contact us in writing which will be given to our council and followed up with accordingly [redacted] needs to understand that looking into his situation takes timeUnfortunately [redacted] believed that it wasn't being done to his specific time frame therefore decided to take an aggressive actionUnfortunately there will always be cause and effect to every action and when one takes such an aggressive action I don't believe there should be any expectation on his part for a future accord Our original statement remains in that all future correspondence from [redacted] must be in written form addressed to the Company at our prior address which will be forwarded to us and then on to our council I will consider this matter closed through the Revdex.com and no further correspondence will follow

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: here is the receipt of purchase from Gun Dealer Online LLC Regards, [redacted] ***

We will look into this and contact our processor for clarification

We have made every attempt possible to notify our customers of the change over to Online only** *** had been in store multiple times with a sign posted on the door making customers aware of the change over.
Again to reinforce, we are more than happy to refund *** *** to his credit card or provide him with a replacement from stockWe will only refund his specific card based on the potential liability of a future chargeback that he could in fact utilize even though he had been refunded with cash priorConsidering the potential of that we will only issue refunds back to the original card regardless of timeframe

I believe the situation has been slightly taken out of context. *** *** had placed several *** ** orders with us that have a strict no cancellation, no return policyWe out of good faith and series of events that effected *** *** decided to bend the policy at hand to
accommodate him in good faith. We cancelled and refunded a large portion of his order due to his unfortunate life events but made it very clear that the in stock *** ** firearm must be resold prior to being refunded on that portion of the orderTo date it has not been although we have refunded into that original firearms dollar amount to further accommodate.
I think it needs to be made perfectly clear that we had no legal obligation to refund or cancel any part of the order, though we did as a courtesyThe receipt and paperwork provided to *** *** makes the terms and conditions absolutely clear

** *** was offered a refund or an exchange for in store existing InventoryAs all refunds they MUST go back to the original card the charge was taken fromThis is a policy set forth from *** *** *** and is across all IndustriesThe charges CANNOT be applied to any other
card. In speaking with *** *** we had notified him of suchApparently the card he had used for the transaction is currently involved in a debt restructuring plan although it is still an active account therefore any refunds can only be applied to said account We have closed our Retail store and are currently only operating Online

Our Company position has not and will not changeWe have done what we can to help *** ***As in previous conversations there has been the same leveling of accusations of misconduct and the pattern appears that when *** *** does not get the result he feels he is entitled too he begins to level accusations of impropriety.
I will consider this matter closed and no further response will be addressed as I do not believe there can or will be any amicable resolutionWe will continue to market the *** ** firearm that *** *** purchased and cancelled and once it sells *** *** will receive the proceeds minus commissions and costs

Please call me at ###-###-####

Refund has been processed
Payment Date
Payment Type
Payment Amount
Paid Via
02/03/9:26AM
CREDIT
$
*** ***
AuthCode:
TransID:***
AVS:
CVV2:
10/14/8:59PM
DEBIT
$
*** ***
AuthCode: ***
TransID:***
AVS:Y
CVV2:M

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is
received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: my order was never canceled and my checking acct was still charged on 5/5/in the amount of $under the description "GUN DEALER ONLINE, LLC ***PA 5/01." I have yet to receive a refund, bank statement is attached to this email
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
On several occasions and in front of multiple people and his employee, John (Owner) agreed verbally that he would refund me without issue. The rifle he refers to in his comment was supposedly sold to another buyer, in which John (owner) accepted an offer and contract with. That buyer backed out of the sale several months later, after John (owner) told me he has retaken ownership of the rifle. Also, John (owner) could never provide proof that the LMT SBR was ever actually ordered for me when I had placed my order and paid him for said rifle. Per other resources, in which John (owner) denies, John (owner) was "robbing Peter to pay Paul". To be honest, at this point I do not think that the rifle was ever ordered. I also called the ATF to confirm that the paperwork for me and my ordered rifles had been received. I was told on 3 occasions that no paperwork had come into the ATF for my name in 2012, or 2013. This leads me to believe that John never placed my order for the LMT, and the "Gun Dealer Online" made rifle in which was on-hand also never had the paperwork sent to the ATF as well.
John (owner) is a smart man, and wants to rely on the receipt to help him not pay me for my refund. I waited for over 19 months for 2 rifles to arrive and be licensed from the ATF with stamps. This was never done. I have been ROBBED of my money, and my time by this owner and business. I have been lied to at every turn, and have given them every chanced to make amends. His verbal commitment to repay me, in which he stated several times that this was not a problem, is by law a binding contract. He and his company are responsible for the funds I am owed.
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: here is the receipt of purchase from Gun Dealer Online LLC
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]
[redacted] from gun dealer online did offer me to choose something else in his store but they stocked nothing I wanted.  We did sit down and chose another rifle for him to order for me.  Like I said he does not call me back and never told me he was closing the store front.  As far as only being able to  return the money to my credit card is wrong. I spoke with a attorney and they told me because of the time that has past he should write me a check or give me cash back.  If the store is open online why can't he be contacted or return a call.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
I was never refunded the money back, which is over $1,800.00.
There has been no evidence that John has actually spoken with his processor since I first contacted John on July 3rd to find out why my ATF check was returned. John failed to follow through with paying his dealer for the merchandise in question.  He had my full payment for over 18 months and never paid his bill to his dealer. 
John attempted to credit the wrong account for the wrong amount.  He neither informed me of this credit and no credit has ever posted on my bank statements.  I didn't learn of him canceling my order until I was informed by the ATF that his dealer canceled the transfer due to John keeping my money and never paying his bill.
John told the police he would take care of this "in a couple days" and continues to show no effort in returning my money that he has had for over 18 months.  Furthermore, he is no longer accepting phone calls,  texts or emails and demands that any further communication goes to his "counsel".
I do not feel I am being "aggressive" or unreasonable in wanting my money returned for services and product he never rendered. It has now been over 60 days since he first claimed to credit my money,  which was the wrong amount and wrong account. My statements continue to reflect there has been no refund. 
Regards,
[redacted]

[redacted] was refunded on the 3rd of June via a credit card he had provided to his order. While we understand there appears to be an issue with the original card [redacted] provided we made all attempts to help correct the issue with him. We had been in contact with [redacted] in order to...

resolve the situation fielding numerous phone calls, txt's, and emails per week to help resolve the issue. [redacted] began threatening Police involvement at which we very clear that in the event that happens [redacted] may no longer contact us and future correspondence must only go through our council.
 [redacted] decided to attempt to file a criminal complaint against us in what was clearly a Civil issue therefore [redacted] was notified that he was only to contact us in writing which will be given to our council and followed up with accordingly.
 [redacted] needs to understand that looking into his situation takes time. Unfortunately [redacted] believed that it wasn't being done to his specific time frame therefore decided to take an aggressive action. Unfortunately there will always be cause and effect to every action and when one takes such an aggressive action I don't believe there should be any expectation on his part for a future accord.
 Our original statement remains in that all future correspondence from [redacted] must be in written form addressed to the Company at our prior address which will be forwarded to us and then on to our council.
 I will consider this matter closed through the Revdex.com and no further correspondence will follow.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted]
I called John on August 15, 2014. 
He took my phone call and informed me that he has come upon hard times and that he "f'd up".  He said that it has been a rough month and that he is liquidating his storefront and only keeping the online portion of the store.  He acknowledged that he owes me $1,800.94, but that he does not have the money at this time due to his failing business.  He still continues to mention that his processor is investigating the refund, but has not provided any evidence of any investigation from his financial institution. 
John was recently arrested on a felony count of theft by deception, due to alleged illegal business practices. 
[redacted]
[redacted]
 
I am currently in contact with the local PD, PA attorney general's office of consumer protection and the local BATFE field office regarding this matter. 
It has been 19 months since I first placed an order with John and gave him my money.  I am asking for full reimbursement of $1,800.94. 
 
Regards,[redacted]

[redacted]'s order has been cancelled and no charges where applied to his account. In the event his records differ please forward us a copy of the statement reflecting this.