Gucci

To whom it may concern,Since receiving this complaint we have immediately followed up with the client, and reached out via phone as well as emailAt the time of the purchase we had run out of packaging due to holiday demand During that time we were also transitioning into a new packaging look in which we were waiting to receiveWe've just recently received it and have sent the box along with a note of apology to the clientWarm Regards,Phil R***GucciGeneral Manager [redacted] ***

I have two Gucci purses and two wallets from Gucci at [redacted] Both purses and one wallet is damaged The black Jackie O bag was a winter daily bag because it was a cross body bag and convenientIt feel to the ground one day after work while walking through the garage The other bag which is the most expensive of the two, material is frayedI took the frayed bag back to the store only to be told by a customer service rep, the purse is frayed from rubbing up against clothingI have all types of purses and clutches and until this Gucci bag, I have never had any of my purses to wear from carryingThe representative informed me there was nothing that could be done about the materialWhen asked what should I do, in a smart manner, he replied not allow the purse to rub against your clothingI then called the company and sent an email and never received a response When the strap broke from the Jackie O bag, I took it back to the same store, only to be told I would have to pay

In September of 2014, [redacted] brought her flip flops to our Gucci location at Short Hills for repair [redacted] was then contacted three times upon receiving her flip flop at the repair center to evaluate her repairShe was contacted on September 10, 2014, October 24,and on January 6,in which we failed to reach Mrs [redacted] , nor receive a call backAfter failing to contact Mrs [redacted] , we sent her flip flops back to her with a letter stating we were unable to reach you and if you would like to re-send you repair to us you can do so, there will be a repair charge of $Mrs [redacted] walked into our location at the Garden State Plaza wanting to re-send her repair out, as well as pay for the repairMrs [redacted] was well aware from the first time that our repairs take 6-weeks which is also stated on the bottom of her repair ticket which she signedWhen Mrs [redacted] brought her flip flops to our location on May 1, 2015, she paid for the repair and was then given a second repair ticket which also stated that repairs take 6-weeks

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Everything they responded is the truth. I just needed to know where my sandals was and I still find that everyone I spoke to concerning my sandals behave in a very unprofessional way from customer service no one knew where my sandals was . Garden state where I paid and left it claimed it was sent out . Very unprofessional I have dealt with the Sjort Hills store in NJ never a problem the associates there are very professional from the moment I step into the Garden State store I did get a bad taste I should have followed my heart and went to Short Hills. I am sorry I had to this to find out where my flip flop was after 3 weeks there was not even an update in the computer . Thanks for your time and concern in this matter Regards,

I signed up for a renter's policy on March 2016. Assurant scammed me out of $50 in "service fees" and I don't want them to get away with it. I signed up for a renter's insurance policy on March 2016. My total premium was supposed to be $123.35. They gave me the option of paying the full amount for the premium or they indicated that I could pay a portion of my premium each month until it was fully paid off. They never disclosed to me that a $5.00 "Service Fee" would be added to my premium each month. Now I have paid almost half more of what my premium would have cost me and they will want to get away with it. This is "UNBELIEVABLE". Had I known about this fraud, I would have paid my premium in full.

I have two Gucci purses and two wallets from Gucci at *** *** Both purses and one wallet is damaged The black Jackie O bag was a winter daily bag because it was a cross body bag and convenientIt feel to the ground one day after work while walking through the garage The other bag which is the most expensive of the two, material is frayedI took the frayed bag back to the store only to be told by a customer service rep, the purse is frayed from rubbing up against clothingI have all types of purses and clutches and until this Gucci bag, I have never had any of my purses to wear from carryingThe representative informed me there was nothing that could be done about the materialWhen asked what should I do, in a smart manner, he replied not allow the purse to rub against your clothingI then called the company and sent an email and never received a response When the strap broke from the Jackie O bag, I took it back to the same store, only to be told I would have to pay

I looked thru all the store repairs and we do not have this clients BackpackI think she has the wrong store, she most likely shipped her merchandise for repair to our repair facility in Secaucus, NJ

In Regards to *** ***s Gucci Belt repair #***, we only have record of *** *** calling on 2/**, 3/* and 3/**I am not sure who he spoke to the other times however We did advise him that
his belt was being processed and evaluated for the repairAlthough the belt was purchased the beginning of this year, it shows signs of wearThe belt has actually been repaired and is shipping out today to *** ***s home address as per his request noted on his repair ticketSincerely, Nealy E***

I signed up for a renter's policy on March Assurant scammed me out of $in "service fees" and I don't want them to get away with it
I signed up for a renter's insurance policy on March My total premium was supposed to be $They gave me the option of paying the full amount for the premium or they indicated that I could pay a portion of my premium each month until it was fully paid offThey never disclosed to me that a $"Service Fee" would be added to my premium each monthNow I have paid almost half more of what my premium would have cost me and they will want to get away with itThis is "UNBELIEVABLE"Had I known about this fraud, I would have paid my premium in full

Revdex.com:
At this time, I have not been contacted by Gucci regarding complaint ID ***
Sincerely,
*** ***

I purchased a pair of Black Gucci Espadrilles size for $When the shoes arrived, I realized they were too large and I needed another sizeDue to the fact that I was going to be in Atlanta on the 18th of NovI opted to exchange the shoes at that boutiqueI went into the store and alerted a manager that I didn't want to return but exchange and she had a client rep to assist meBoth the manager and the client rep were rude and need additional training.To sum this up, I was not given a merchandise credit or any information confirming that a new order had been placedI questioned the rep about it and she assured my the item would be sent to me in the size I needed This boutique never placed the order until or days later without conveying anything to meI am out of and no shoesCorporate is not any better as I was told by several reps that the issue would be escalated to a manager and no one has called me yet! Not to mention, the boutique in ATLANTA will not an

Horrible customer service from insurance adjuster, and no resolve to our claim whatsoever
I called on 11-17-our insurance company to file a complaint for damages from a hail storm to our roof We had roofing companies come out and assess our roof and tell us we needed to contact our insurance because we needed a new roofUpon contacting them I was assigned Mr.*** as our insurance adjuster.Mr.*** was rude, and condescending in the manner he spoke to me and the contractor we were using to do the repairs.Mr.*** got upset with the fact that we chose to receive a second opinion from a different contractor and called to tell me he didn't like the new contractor and he and the contractor were going to have some serious problems when they met to examine the damages and how everything was up to him on the decision making.It didn't matter if it went to his manager because he and his manager were best friends and what he says goes, and we were not getting a new roof no

Good afternoon
 
The client was refunded on January [redacted] 2016, and an email confirmation of the refund was also sent to the client's attention.
Best regards,
 
[redacted]
Gucci.com Client Service Manager
[redacted]...

[redacted]

Revdex.com:At this time, my complaint, ID [redacted] regarding Gucci has been resolved.
Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Everything they responded is the truth. I just needed to know where my sandals was and I still find that everyone I spoke to concerning my sandals behave in a very unprofessional way from customer service no one knew where my sandals was . Garden state where I paid and left it claimed it was sent out . Very unprofessional I have dealt with the Sjort Hills store in NJ never a problem the associates there are very professional from the moment I step into the Garden State store I did get a bad taste I should have followed my heart and went to Short Hills. I am sorry I had to this to find out where my flip flop was after 3 weeks there was not even an update in the computer . Thanks for your time and concern in this matter
Regards,

To whom it may concern,Since receiving this complaint we have immediately followed up with the client, and reached out via phone as well as email. At the time of the purchase we had run out of packaging due to holiday demand.  During that time we were also transitioning into a new...

packaging look in which we were waiting to receive. We've just recently received it and have sent the box along with a note of apology to the client. Warm Regards,Phil R[redacted]GucciGeneral Manager[redacted]
[redacted]

In September of 2014, [redacted] brought her flip flops to our Gucci location at Short Hills for repair. [redacted] was then contacted three times upon receiving her flip flop at the repair center to evaluate her repair. She was contacted on September 10, 2014, October 24,2014 and on January 6,2015 in...

which we failed to reach Mrs. [redacted], nor receive a call back. After failing to contact Mrs. [redacted], we sent her flip flops back to her with a letter stating we were unable to reach you and if you would like to re-send you repair to us you can do so, there will be a repair charge of $95. Mrs. [redacted] walked into our location at the Garden State Plaza wanting to re-send her repair out, as well as pay for the repair. Mrs [redacted] was well aware from the first time that our repairs take 6-8 weeks which is also stated on the bottom of her repair ticket which she signed. When Mrs. [redacted] brought her flip flops to our location on May 1, 2015, she paid for the repair and was then given a second repair ticket which also stated that repairs take 6-8 weeks.

Review: On Sunday July [redacted], 2013 I went in to the Gucci store that is located on [redacted]. and I went in there to buy a $325.00 Gucci belt for my birthday. After trying out a few belts I finally decided on which one I was going to purchase. After I decided the customer service guy asked how I would like to pay for the belt. I said sure I would like to pay for it credit/debit. He said fine, that’s when he asked for my card and ID. After waiting a good 10 minutes, he returned with my card and ID and said "It’s been declined do you have another card you would like to use", I said no can you please run it again. Meanwhile I’m thinking to myself I have more than enough to pay for this belt. So he looks at me and said "if you do not have another card then I can’t do anything for your kind". "Have a nice day", as he smiled. I unhappily told him can you please run it again, he looked again and told me while using a stronger dialogue "Sir its been declined" while smiling he also said that store policy only can slide a card once after its been declined. At this point I was extremely frustrated I said "swipe my card again" with the same way he said it to me at this point I also was embarrassed. Everybody was looking towards my direction with facial expressions like I was poor and had no money. Don’t get me wrong I love Gucci but I felt really disrespected and embarrassed. Now as he returned with my ID and my bank card I noticed that it look a little weird, after inspecting my bank card I noticed it was snapped in the 3rd half of my card. I felt lower than dirt to know I was treated unfair and on top of that my personal property was damaged. With my experience at the Gucci store located at the [redacted]. store I will never shop there as long as I live. Also I will let everybody I know not to shop there. Customer service really needs to be tuned up. I really didn’t want to make a scene due to the fact that I just wanted my belt but when I received my bank card snapped I became a little more aggressive at this point my girlfriend pulled me out and took me out the store. I am profoundly disarrayed with my situation. I just wanted my belt for my birthday which is on July[redacted], went out to New York City from Pennsylvania for this and came back with disbelieve and embarrassment.Desired Settlement: I would like the belt with some type of discount and/or some type of complimentary gift. Gucci employees should not treat or make customers feel embarrassed.

Consumer

Response:

At this time, I have not been contacted by Gucci regarding complaint ID [redacted].

Sincerely,

Review: I ordered two belts online on november **. 2015. still have not received my items. fedex is claiming someone by the last name wwillims signed for it. I dont know anyone by that name. they started a investigation on december * and told me to wait 14 business days to hear back. the 1[redacted] business day was on december [redacted]..these items were christmas gifts and I still havnt received them nor a refund of my money. every time a representative tells me a supervisor would call me back they dont. ive called in 6 times and spoken to several people and the last time I spojke with someone they told me that I would hear something back on the [redacted] of december. still havnt heard anythingDesired Settlement: Refund

Business

Response:

Good afternoon

The client was refunded on January [redacted] 2016, and an email confirmation of the refund was also sent to the client's attention.

Best regards,

Gucci.com Client Service Manager