Grubbs Nissan

I am a returning customer. I traded my 2017 Nissan Altima for a 2019 Nissan Sentra. I had the car a few days and asked if I could return the car and get an Altima. The Altima has a bigger gas tank which means you don't have to gas your car as much. The dealership said no problem bring it back in two weeks. I bought it back. They said my credit score was to low and I would be upside down. So you can trade it in 6 to 8 months. I feel Grubbs is not interested in the customer they are just interested in making the sale. They are charging me 580 a month in a pre owned car that has had an accident. When I opened my trunk I found windshield glass all over. In addition They can sell me a car with a low credit score. But can not exchange for a car that I like. And further throw on a very high car payment for not even a new car. Very disappointing. When my car comes up for trade in 4 years, I will get the car that I want. The only difference is I will take my Business to Don Davis Nissan.

Mr [redacted] ordered different partsThe tonneau cover was in stock but the heatshade was on orderParts manager was going to ship the cover with the tracking Number he gave customer but spoke to Mr [redacted] and was told to wait and ship both parts togetherBoth parts were ship to Mr [redacted] and show received on tracking # [redacted] on 7/26/

Complaint: [redacted] I am rejecting this response because: it is unfortunate that your service Department is well versed on not only telling half truths but also conveniently canceling service appointmentsI know for a fact I'm not the only one that your service department has pulled this bait and switch on Regards, [redacted]

Our GSM, Mr [redacted] has called about 3-times and left voice mails with Ms [redacted] in the last week She has not returned any of the phone calls yetWe will continue to call her to resolve her concerns Regards [redacted] I General Manager

Ms ***, I apologize for your inconvenience Mr [redacted] is our GSM, and he will be in touch with you to resolve your concernsThank you [redacted]

I am extremely sorry for the experience you have received from my staffThis is totally against Grubbs Nissan's commitment to our customersI will certainly look into this for future prevention of such level of serviceAs I mentioned to you over the phone you can call me to further discuss From our conversation my understanding is that the extra key was taken care ofPlease feel free to call me or my service director Clint Givens at anytime in the future should you need usOnce again my apologies for the inconvenience caused

I have spoken to this guest and she told me as she stated that she authorized the repair and that she thought she was under the mileage; and asked for a payment plan; at no time was anything of the $mentioned; however as she stated below she knew the repair amount authorized it and
knew she would be responsible if she had gone over the mileage?

No one from this business has made any attempts to contact meAlso the employee who I was communicating with
repeatedly denied pulling the credit report even after I showed him proof. He claimed he couldn't see the attachment I emailed himI copied and pasted it into an email as well. I sent the email to other people. They all could view it. He then stopped responding to me all together. I even sent a complaint to the company's complaint box and got no response. This company is not interested in resolving this issue.
Regards,
*** ***

Dear Ms*** & Revdex.com,I apologize for the issue that you have had for the past few months of receiving your cancellation of the maintence contract. I will research with my staff to see what the issue is with issuing the refund to you. This is no intended
as an excuse, but *** *** has been out on an emergency leave of absence with a family health issue. I will review and get an answer to you as soon as possible.Again my sincerest apologies for the time this is taking to get resolved, but I will seek to resolve this as soon as possible.Sincerely,*** ***

I am sorry for your experience I have asked my Finance Director, Mr *** *** to call you and discuss your entire experience and offer you the resolution to your satisfaction Here at Grubbs Nissan,we strive daily to provide a truly exceptional purchase experience, and in your
case we may have fallen short, and I apologize for this

I have received first statement from NMAC and it states the total financed amount which includes the items I requested to be canceledI visited Grubbs today and Mr *** *** was not available*** the financing manager showed me that everything still the same in the system and nothing has changedMr *** *** has not canceled any items as of today 10/16/*** said he will talk to *** on MondayThe case is not solved yet

Mr ***I am very sorry to hear about your experience with us In an effort to improve on this, I will be more than happy to cancel your Pre Paid Maintenance agreement and issue a full refund as per your request You will be receiving a cancellation form in your email which needs to be
signed by you to authorize cancellation and emailed back with your signatures The refund will reach your lienholder once the refund is processed by Ethos Group, which normally takes about 6-weeks before your leinholder will receive the refund

We have tried to reach Mrs*** in order to attempt to resolve all of her issues It is very important that we have satisfied customers and we will make every attempt to settle her concerns

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
Perry Pogue

That is a lie and I can prove it's a lie. I will be willing to provide my phone records. He called me onceI answered. He said he called and I told him I didn't receive any calls or voicemails from him. He asked what happened and I explained. He said he would call back in a few days. That is all that happened
Regards,
*** ***

Ms [redacted], I apologize for your inconvenience.  Mr [redacted] is our GSM, and he will be in touch with you to resolve your concerns. Thank you [redacted]

I am extremely sorry for the experience you have received from my staff. This is totally against Grubbs Nissan's commitment to our customers. I will certainly look into this for future prevention of such level of service. As I mentioned to you over the phone you can call me to further discuss....

 From our conversation my understanding is that the extra key was taken care of. Please feel free to call me or my service director Clint Givens at anytime in the future should you need us. Once again my apologies for the inconvenience caused.

Our GSM, Mr [redacted] has called about 3-4 times and left 2 voice mails with Ms [redacted] in the last week.  She has not returned any of the phone calls yet. We will continue to call her to resolve her concerns.  Regards [redacted] I General Manager

Complaint: [redacted]
I am rejecting this response because: it is unfortunate that your service Department is well versed on not only telling half truths but also conveniently canceling service appointments. I know for a fact I'm not the only one that your service department has pulled this bait and switch on. 
Regards,
[redacted]

Service Manager spoke to customer and asked customer to return to dealership to look at his vehicle. Customer is scheduled to come to dealership Friday 1-13-17