Groupon, Inc.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** Although I DO NOT accept Groupon's response it is obvious they will not try to rectify the situation I appreciate Revdex.com trying on my behalf but since Groupon is not willing to do anything about it I do not want the Revdex.com to push the matter
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint: I'm happy to help, but I wasn't able to
tell from your email which Groupon you're referring toIf you let me know the name of the deal that was featured, or provide its URL link, I can certainly look into this for you.Also, could you let me know exactly what problem you're encountering? To resolve this sooner, it would be helpful if you could provide the following information:The address of the location you visitedThe date and time you visited (if applicable)Any indicators they were closed, or not accepting GrouponsYour phone numberPlease get back to me with some details and I'll see what I can do to make this right.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Hi *** Thank you for reaching out to us through the Revdex.com. I wanted to let you know that we will be able to rectify the situation with you and should be able to provide you with some options regarding your Groupon purchaseI will be following up with you via email shortly.For reference your
ticket number is ***Any responses to this ticket will come directly to me in order to resolve this in a timely manner and prevent any further back and forth with different agents. Thank you again for your patience and please respond to me in the previously referenced ticket once it is received so that we can move forward.Regards,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I'm sorry to hear that the laser hair
removal treatment that you purchased through us did not achieve the results that you were expectedWhile individual results may vary, we have received consistently good reviews for this merchant so it is surprising to hear about your poor experienceYou have been a fantastic customer with us for a very long time so to help make up for the lost time and effort into receiving these services we have issued a full refund to your original form of paymentPlease allow up to business days for this to process back to your account.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint: Refund Status Inquiry - Four Hours of Cleaning ServicesI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from ***
Regarding your complaint: I've gone ahead and issued $in
Groupon Bucks to your accountI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from s***.Regarding your complaint: We would be happy to assist you with
getting the full product that you ordered, but we will need some additional information.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Initial Business Response /* (1000, 6, 2015/08/04) */
Contact Name and Title: *** CS Manager
Contact Phone: ***
Contact Email: ***@groupon.com
Hi *** ***,
Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and
I'm sorry for the trouble
Sometimes customers accidentally make purchases using the Groupon mobile app on their phoneIf you have a smartphone and use our mobile app, this may be what happened
For future reference, and depending on the deal, you *** make changes to your purchase for a limited time after placing your order when accessing your My Groupons page through a browserPlease keep in mind that you *** need to use a computer to cancel your order; our mobile app for some devices doesn't support this feature
Unfortunately, because you have contacted us outside of the return window for this deal, we're not able to offer a refund in this case
Thanks for your understanding
Regards,
***
Manager
Groupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: On November 23rd, we issued a refund to
Groupon Bucks for $We apologize for the troubleThese Bucks are currently available and do not expire.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer ***

Complaint: ***
I am rejecting this response because:the business is not issuing a refund and continues to ignore my concernsTheir app is faulty and designed to reject issuing refunds as I tried to obtain a refund through the app only a few minutes after purchaseObviously this has happened to many others as all you need to do is go on Revdex.com and type in Groupon or go on consumer affairs websiteGroupon has a poor reputation when it comes to issuing honest refunds.
Sincerely,
*** ***

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint on the Groupon gift card:I’ve provided more specific instructions in my direct email to youIf you have any
additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint about your purchase for $Worth of Services
that was purchase for *** *** Pest ControlI am showing that you have been refunded to Groupon bucks for this deal for the amount that you originally paid of $on 11/13/2017.I know that you mentioned *** *** but I believe this to have been a misprint.I would like for you to be aware that prior to the expiration of any Groupon Local voucher dealWe are happy to reach out to the business on your behalf to get your situation straightened outOr, if you'd prefer, depending on the circumstancesWe can offer you the option to take advantage of Trade In. Which allows you to exchange your Groupon, and you can purchase a brand new one.Once a voucher is expired, we can still assist with redemptionOr, you can use your voucher for the price you paidFor example, if you paid $for a Groupon that has a $value, your Groupon will be worth $after the expiration of the products or services originally offered in the deal.Please let us know as soon as possible if there's ever an issue preventing you from redeeming your GrouponWe'd love to help!In addition, I am happy that we have been able to resolve your issue.Thanks,*** *ManagerGroupon Customer ***Tell us why here

Hello ***Unfortunately, our system is only able to process credit cards from certain areasOn both the purchase page and in the credit cards section of your "My Account" page, there is a "State/Province" drop-down menuIf your card is registered in a state that is not currently on this list, then you will not be able to use it for a Groupon purchase. We are continually adding valid billing locations, so please check back soon! We sincerely apologize for any inconvenience.We appreciate your understandingPlease let me know if you have any other questions.Regards,*** *** Team Lead, CS-USUnfortunately, our system is only able to process credit cards from certain areasOn both the purchase page and in the credit cards section of your "My Account" page, there is a "State/Province" drop-down menuIf your card is registered in a state that is not currently on this list, then you will not be able to use it for a Groupon purchase. We are continually adding valid billing locations, so please check back soon! We sincerely apologize for any inconvenience.We appreciate your understandingPlease let me know if you have any other questions.Regards,Amarnath Vijayan Team Lead, CS-USUnfortunately, our system is only able to process credit cards from certain areasOn both the purchase page and in the credit cards section of your "My Account" page, there is a "State/Province" drop-down menuIf your card is registered in a state that is not currently on this list, then you will not be able to use it for a Groupon purchase. We are continually adding valid billing locations, so please check back soon! We sincerely apologize for any inconvenience.We appreciate your understandingPlease let me know if you have any other questions.Regards,Amarnath Vijayan Team Lead, CS-USUnfortunately, our system is only able to process credit cards from certain areasOn both the purchase page and in the credit cards section of your "My Account" page, there is a "State/Province" drop-down menuIf your card is registered in a state that is not currently on this list, then you will not be able to use it for a Groupon purchase. We are continually adding valid billing locations, so please check back soon! We sincerely apologize for any inconvenience.We appreciate your understandingPlease let me know if you have any other questions.Regards,Amarnath Vijayan Team Lead, CS-USUnfortunately, our system is only able to process credit cards from certain areasOn both the purchase page and in the credit cards section of your "My Account" page, there is a "State/Province" drop-down menuIf your card is registered in a state that is not currently on this list, then you will not be able to use it for a Groupon purchase. We are continually adding valid billing locations, so please check back soon! We sincerely apologize for any inconvenience.We appreciate your understandingPlease let me know if you have any other questions.Regards,Amarnath Vijayan Team Lead,

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint:I'm sorry again for the trouble, and we appreciate your feedbackIn circumstances like this, we typically need to
reach out to the business before issuing a refundWe want to make sure we've done all we can to resolve the issue directly with the business and help you redeem your Groupon as originally intended.However, given the circumstances, I understand if you'd rather not wait for a resolution, and I want to make this right for you as soon as possibleI've just canceled your purchase and issued a refund of $to your credit cardAlthough it can take up to business days for this refund to be reflected on your statement, it should appear much sooner.Please let me know if there's anything else I can do for you.Regards,*** *SupervisorGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaintI’ve provided more specific instructions in
my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **ManagerGroupon Customer ***

Complaint: ***
I am rejecting this response because:This is unacceptable, I am only asking for a refund of what I paid forNot only did I not have my kids attend all of the classes I paid for but my youngest son was injured by the class instructors gross negligenceI am not asking for much, "credit" will not be accepted, especially partial creditI paid with my credit card, I want a full refund on my credit cardGroupon's lack of regard and respect in this serious matter is highly concerning on offensive
Sincerely,
*** ***

Hello ***
Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com, Ticket *** for referencePlease reply to that email directly
if you have any questions or concerns.I sincerely apologize for the trouble you've had with this particular orderThis is certainly never the kind of experience we expect you to have when using Groupon.Unfortunately, we will not be able to issue a refund because your voucher is final saleThis information is listed in the Fine Print, which can be found on your voucher and the page where you originally purchased this deal, http://www.groupon.com/deals/gl-platinum-comedy-tour-ft-mike-epps-2.If you are in contact with the purchaser, we recommend discussing repayment options directly with them.If you dispute the charge with your financial institution, then we have to let that process run its courseInstead of resolving the issue with us or the purchaser, you should work with them directly to discuss a resolution.Thank you for your understanding.Regards,*** *SupervisorGroupon Customer ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague *** in ticket ***I responded to you a moment ago via email from [email protected] ticket ***, it was stated:"I can confirm that your refund processed successfully on 09/01/You should have received an email confirmation shortly after this refund was issuedYour refund was processed to the paying card, it should appear on your statement as a refund from Groupon, IncThe amount charge was $totalWe provided a prepaid shipping label for you to mail the item back for a refundThis was not deducted in the refundYou were refunded the full amount of $Unfortunately, we are unable to offer replacements or reship items, which is why your returned product was refunded."I absolutely understand the frustration with your orderHowever, due to limited inventory, we do not have the ability to provide a replacement or exchange for this itemI can also confirm you were refunded the total amount that you were originally charged back on 9/1/This should have posted to your statement within business days of issuanceIf you have any further questions in regards to that individual purchase and charge, please consult your financial institution directly.Regarding your complaint concerning the Pet Poop Dispenser Printing Bag Pack Pcs: As this is a Groupon Stores order, the product is shipped from a third party vendor and not directly from our warehousesI do see that you have attempted to resolve the issue with them directly but have not been provided a resolutionI will be happy to escalate this to our internal teams to see if there is anything we can do.Once I have an update, I will reply to our ticket thread as opposed to your Revdex.com chain.Again, if you have any additional questions in the mean time, please reply directly to the email I have sent you from ***@groupon.com.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Complaint: ***
I am rejecting this response because: they sent me the same response in an email and gave a web link to give to my son since it was his account and his order (gift for me) and all they did was give him yet ANOTHER voucher from the very SAME merchant that we have had the problem with to begin with. The merchant is unreliable and it's been since November and I still don't have the gift nor do I have a tracking number or a working phone number and Groupon has ignored everything that we have told them and they haven't held up to their promises. They gave both my son and I the run around for WEEKS until and then said - sorry it's too late now to give you a refund. What a bunch of hog wash!! No I am not satisfied and I will not be satisfied. They are supposed to check out the merchants that they deal with and apparently they don't. So they should stand behind their word
Sincerely,
*** ***

Hi ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Sorry for any inconvenienceI wasn't able to find your purchase using
your email addressCould you have used an account associated with another email address to make the purchase? I can definitely find any Groupons that you have been charged for; I'll just need a little more informationCould you please provide as much of the following information as possible?(Please be sure to provide this information above the reply line in this email)• The last four digits of the credit card that was charged• The date of the charge• The cardholder name• The name of the business that was featured• The city from which it was purchased• The total price paid• Any other email addresses you may have usedWhen we offer deals for multiple services or admissions, we frequently provide customers with a separate voucher for every visitThis makes keeping track of how many services or admissions you've redeemed easier for you and for the businessSince the promotion you are referencing can only be applied toward voucher, and it sounds the option you purchase was for a quantity of voucher, only $was taken off of the total amountI'm very sorry for any inconvenience this may have caused.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,***ManagerGroupon Customer ***