Groupon, Inc.

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: It appears you have already had your
issue resolved by our *** team on ticket ***A refund in Groupon Bucks was issued to your account on 12/15/for $which was subsequently used on other purchases on the account.If you have any additional questions, please reply to me via my direct email (Ticket #***) .Thank you for your understanding.Regards,*** *ManagerGroupon Customer ***

Hi ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding the Groupon for *** *** ***! Let's Party,I'm sorry
for any troubleIn general, it is not our policy to issue refunds for a final sale dealHowever, I do understand your situation, and I see that you're a loyal Groupon customerBecause this is the first time you've contacted us about something like this, I'm happy to go ahead and make an exception and take care of you today.I've issued $in Groupon Bucks to your accountThis credit will be available for you to use shortly, and will expire in days.Any Groupon Bucks you have will apply to a purchase automaticallyYou can see your balance in the top right corner of the page when signed into your account at http://www.groupon.com/mygroupons.Please let me know if you have any questions.Regards,*** *ManagerGroupon Customer Support

Complaint: ***
I am rejecting this response because:It is clear that fail to honor my valid Groupon Giftcard and the credit card info are not my fault.And I do attempt multiple times to contact Groupon to address the issue, but only get kicked back and forth.This is the worst customer service I've ever dealt withPlease understand how frustrated I am as a customer and having to deal with these issues not one time, but times already, for the same issue.I don't need an explanation of why this happens, I already lose faith on this and afraid this will happen again.So I just need to cash out my groupon giftcard balance of $
Sincerely,
*** **

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint, I’ve provided more specific
instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,***ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint: I'm sorry for the trouble that you had with this purchaseIn the redemption instructions we let our customers know that a voucher would have to be presented in order to gain entrance into the venueOur Customer Service Team sent you the link through emailWe also tried to the link on our end and it does workBecause this deal is final sale we will not be able to issue a refund for this orderI apologize for any frustration this may cause. I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint: Featuring a Groupon goods item for a
higher price.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.I would first like to acknowledge the inconvenience you experienced
while trying to acquire a shipping labelI've read all previous correspondence and I would like to apologize for the lack of clarity and the miscommunication on our partI see that you have since been refundedIf there is any additional *** that I can provide for you, please reply directly to me here.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer ***

After submitting this complaint, I was able to reach someone who issued a full refundThe issue has been resolved. Thank you. ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com via Ticket ***Regarding your complaint: Per our
privacy policy we're only able to discuss the details of any purchases with the account holderAt this time, it looks like the issue has already been resolved through the purchaser's account.I’ve provided more information in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: out of the signs that didn't arrive with
your initial purchase were refunded on 12/28/You should see the $refund to your original form of payment anytime within business days of that dateWe've also put an additional $into your Groupon Bucks account as a gesture of goodwill (which you can review through groupon.com/mybucks).I’ve provided more specific information in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer ***

Complaint: ***
I am rejecting this response because: They have done the minimum and only after many responces and complaintsThey should have offered a refund initially, cancelled the payment to the original vendor covered by the coupon, and taken the "high ground" that they values their customers security and satisfactionThey say that but actions speak louder
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to meThe business requested the last digits of the credit card used by *** for that refund and that number is *** Please refund the *** purchase also. Thank you*** ***
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com via Ticket ***Regarding your complaint: I’m so sorry
your order was delayedThis sometimes happens due to unavoidable circumstances in our fulfillment networkI see that you contacted us on August 28, and spoke with one of our representative via Live Chat where we issued a full refund to your original form of payment.As I mentioned, I've also sent a direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I am not impressed though with the business that it took an online chat, emails and a complaint to Revdex.com over months to resolve this simple issue Perhaps the business should give their employees the latitude to reply, as opposed to having to copy and paste pre-approved scripts
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***
Regarding your complaintI’ve provided more specific instructions
in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **ManagerGroupon Customer Support

Hey Han,Thank you for reachi** out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I've assigned your issue to a representative who will be followi** up with you via email.Thank you for your understandi**.Regards,Andrew
*.ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint: I'm very sorry about thisOf course, this is not the experience we want you to have when redeeming a GrouponUnfortunately, I'm not able to give you a call, but I'm happy to reply to your concerns via email.We'll be reaching out to the business to look into this issue and help you use your GrouponBefore we do, would you mind sending me your best contact phone number? It's often helpful for the business to contact you directly to resolve any issues, so we ask for your permission to share your contact information with them.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *.ManagerGroupon Customer Support

Complaint: ***
I am rejecting this response because: This is just more evidence to Groupon's very poor customer service and lack of internal communicationThis issue has been resolved for weeks before I ever received this messageI assumed they had already updated the report.
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint: I see that this order was actually
refunded in full on 8/8/back to your credit card ending in *** as you requested and an additional credit of $in Groupon store credit has been applied to your Groupon account as wellI apologize that you had to contact our support staff so many times to have this issue resolved but it does seem it has now been taken care of as you requestedI am glad to see you were able to get this taken care of but I do want to offer sincere apologies for any difficulty you encountered while contacting members of our Customer Support team. I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***
I’ve provided more specific instructions in my direct email to you
If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **ManagerGroupon Customer Support