Grieco Chrysler Jeep Dodge RAM

We spoke vie email and I informed you that we do not have a deal that matches your nameYou responded that it might be under *** ***That name is also not in our systemAny more information would be helpful

I spoke with Mr*** today and I will be calling him early next week so we can set a time for him to come in and meet with me so we can correct the issues with his vehicle

I met with Mr*** and satisfied all of his complaints and apologized on behalf of the companyWe are processing his warranty cancelationSincerely, *** *** General Manager

There is not a dealership anywhere that would allow a customer to take there vehicle to a competitors dealership and have service work performed and pay that billWe at Grieco actually agreed to do that for this customer and sent him a check for which was the total bill for the worked preformed at the *** store of the customers choiceThe other that this customer is referring to is a diagnosis fee that he needs to address with that dealership because I will not be paying for that

This complaint has been resolved. We refinanced the customer as requested.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by...

choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

those are the only 2 names it would be under,its actually under [redacted] name is first on the lease

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I...

understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your...

rejection comments below. 
[Greico responded on September 13, 2016, stating that they were investigating the complaint, and would respond to the Revdex.com within 48 hours.  They have failed to respond as far as I am aware therefore I reject the business's offer, as it was not in good faith.  Please contact the business on my behalf that I will be filing further complaints with the appropriate authorities for fraud.  I also want to inform the Revdex.com that the Attorney General in Rhode Island has no jurisdiction over dealerships in the consumer protection department.  I was informed of this information by their representative and was referred to the Dealer's Board and the number is [redacted]..  The representative was uncertain as to why your organizational representatives were continuing to give out there number...  Might want to check into who has the right information..  Thank you for your assistance and please keep me updated with any further updates.  I will look forward to hearing from you and will be looking for a confirmation email with regard to this response and one sending out another request to the company..  Thank you again.  [redacted]. [redacted] ]
Regards,
[redacted]

the whole reason I filed this complaint wasn't for my rain guards,it wasfor the upgrade to my radio in my new car that they said...

they could do,andi made appointment dropped off the car and couldn't do when I told themwhat I wanted done.they lost one of the rain guards when they had thecar,this whole thing was supposed to be a surprise,and I had to plan it outscrewing up my work schedule and everything else that followed it,if thisdoesn't get resolved by the end of the week I'm going to my local newsstation.and yes I work 12-13 hours a day on the road and can't talk on thephone.

We are investigating your concerns and will respond within 48 hours.

I can't locate the [redacted] lease papers,we have taken to the dealership for numerous recalls,the vin number is [redacted]    i don't see how the dealer can't locate this lease transaction

This deposit has been returned and we consider this matter closed.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

We will be more than Happy to replace the rain guards on this customer vehicle. Our service department has called a few times and were unable to get a hold of this customer

I cannot talk on the phone during the day period,order me my new rainguards and ship them to me [redacted] 02920what about my gps for my radio?????thats the whole reason why I made thiscomplaint.........

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
 i filed a complaint with the boston Revdex.com and the last three times I responded to the emails it automatically closed the case.I want it reopened,I left my contact info for the other party and never heard anything from it.case#[redacted]
Regards,
[redacted]

. Mr [redacted] was very helpful and understanding ,He apologized for the employees actions as stated on original...

complaint and made it clear that's not how I should've been treated. He said I would be refunded the $3199.00 warranty and should be debited within 30 days .The amount will reduce the loan to 11069.00 and should reflect in 30 days. Mr [redacted] and Salemsan [redacted] where the only two that were caring and offered great service ,They are both great asset to that company they were extremely helpful ,hopefully they both continue to work there and train the others in great customer service.I have foward a copy of this to both the RI [redacted] complaint division. 
Regards,
[redacted]

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
ok waiting to hear from you.

This customer was refunded on October 31st.  Her credit card was refunded.