We've been in contact with the customer by phoneWe're waiting on a call back from her to resolve the issueHowever, [redacted] Motor Vehicle department allowed us a day temporary plateMotor vehicle sent us the plates days late and as soon as we received the plates we paid to over night them If there's any else we can do, please feel free to contact us
Honda Of Freehold reached out to the customer, we offered them a vehicle within their requirementsIt seems they are not interestedWe do work towards satisfaction for all our customersThank you
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
The General Manager has contacted [redacted] and apologized about the miscommunicationWe're cutting his mother [redacted] a check today of $Any further questions please feel free to contact Peter D [redacted] at [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I look forward to written confirmation that my delivery date has been changed so that my warranty will be effective from the correct date My local Honda dealership has replaced my car's tires under warranty coverage and provided me with a loaner car in the interim Regards, [redacted] ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: I bought the HONDA PILOT AT HONDA OF FREEHOLD in RtSouth Freehold NJ 07728.Sales Person: DINA D [redacted] SALES MANAGER: DARIO A [redacted] BUSINESS MANAGER: JOHN B [redacted] FIRST I BOUGHT A FLOOR / MANAGER DRIVEN HONDA CRV WITH MILES.WHEN I CAME HOME, I NOTICED A DENT ON THE PASSENGER RIGHT ABOVE THE TIRETHE CRV WAS BLACK ON BLACK AND DELIVERY WAS GIVEN AT 8:PM BUT ALL PROMISES WERE MADE THAT IF I HAVE ANY PROBLEM WITH THE CAR, I CAN BRING IT AND THEY WOULD HELP ME OUT I CAME VERY NEXT WEEK, TOLD DINA AND DARIO ABOUT THE DENT AND THEY SAID WHAT WOULD I LIKE TO DO I TOLD THEM I WANTED A HONDA PILOT THEY SAID THEY WOULD GIVE ME A HONDA PILOT AND TAKE BACK THE HONDA CRV FOR FULL VALUE OF THE MONEY I HAD PAID FOR THE CRV WHEN SINGING THE CONTRACT, THEY RE-ASSURED THAT ALL THE MONEY CHARGED IN EXCESS WILL BE RETURNED BACK TO ME WHEN THE CRV BANK CONTRACT IS NULLIFIED NEXT DAY, WHEN I WENT BACK TO THEM AND ASKED THEM HOW MUCH MONEY WILL I GET BACK WHEN THE OLD CONTRACT FOR THE CRV IS NULLIFIED, THEY SAID THE CRV WAS A TRADE IN THEY HAVE CHARGED ME $IN TRADE IN MARKDOWN PRICE AND THEY HAVE CHARGED ME ANOTHER $FOR ALL THE PAPER WORK THAT I PAID FOR THE CRV JUST FEW DAYS AGO I LOST $IN ALL THEY NEVER TOLD ME IT WAS A TRADE IN WHEN THEY TOOK THE CRV THIS WAS CHEATING AND THEY KEPT SAYING THAT I AM GETTING THE FULL VALUE OF THE CRV I PAID FOR THIS IS CHEATING AGAIN ON TOP OF THIS THEY COLLECTED $INDICATING TOTAL LOSS PROTECTION AND $FOR SERVICE CONTRACT OF CRV EVEN THIS MONEY HAS NOT BEEN RETURNED TO ME I ENDED UP PAYING $PLUS $WHICH WAS A TRADE IN FOR MY HYUNDAI CRV SO FAR THEY HAVE COLLECTED $TOWARDS THE HONDA PILOT WHICH IS SELLING FOR AROUND 36K WITH ALL THE DEALERS AS OF NOW THEY HAVE CHEATED ME AND FALSIFIED THEIR STATEMENTS.THIS COMPLAINT IS FOR HONDA OF FREEHOLD IN ROUTE SOUTH FREEHOLD, NEW JERSEY Regards, [redacted]
With regard to the complaint from [redacted] we researched her claim and did realize she did come back to our store and cancel out all the warranties she signed for and purchasedHer contract reflects the TLP policy for We feel it may have not been explained to her correctly and agree to refund her the total cost of this policyHowever, in concern to her claim the policy was not effective immediately we would like to clarify the policies each month are paid by the 15th of the following monthThat in effect this policy is valid on the date of purchase.We also put her TLP policy as a priority to processWe will be forwarding a check to [redacted] todayRespectfully, Lori H [redacted] Office ManagerHonda of Freehold
Complaint: [redacted] I am rejecting this response because: My contract written on August 14, cleary shows the mileage on the SUV I was looking to purchase This was not a MISTAKE, but has been one lie after another Like I wrote in my original complaint to you yesterday dated January 11, I HAVE NOT ONCE RECEIVED A PHONE CALL FROM THE GM OF FREEHOLD HONDA, NAMED PETE D, THAT I LEFT A VOICE MAIL FOR ON DECEMBER 29, 2015.SINCE FILING THIS COMPLAINT WITH YOU YESTERDAY, 1.11.16, The GM Pete V did leave a voice mail message yesterday afternoon while I was at an affair at my daughters schoolThis was the only message from Pete D EVERI have not returned his call yet and know NOTHING ABOUT A CHECK FOR $ Sounds to me like another LIE! As I write this response to you now, it is after just seeing the note you left me today, It is impossible to write a brief note and say this was a simple mistakeThis has been lies after lies right from August 13,2015, and I once again should have the year contract that is clearly stated in writing Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: I brought in my vehicle on 11/17/for a maintenance timing belt replacement.Car had zero noises previous to work.After the work car made rumbling noises.The mount (driver side) that was disconnected to access the timing belt was broken and caused the rumbling noises.The rumbling broke the front mount and cracked a bracket underneath vehicle.I have repaired the damages Honda has done to my vehicle at approximately $ Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:Honda of Freehold has made no attempt to contact me by phone, mail, email, fax or carrier pigeonOnce again they are not being truthfulAnd they never obtained "temporary" plates from **They placed a NJ temporary plate on the vehicle when I picked it up In fact the car had to be parked for days until a [redacted] plate finally arrivedLastly, they need to clearly state that they will not tell any other customer to violate the law by driving a vehicle with an expired plate Regards, [redacted]
This response is in reference to [redacted] original complaintI contacted [redacted] today 8-31-met with him at Honda of Freehold's showroom.We addressed all the issues listed in his complaint and resolved everything to our customers satisfactionif there are any questions please do not hesitate to call me at [redacted] Richard J [redacted] GM
Our mutual customer requested the timing belt special that included timing belt and water pumpAttached find the invoice and our on line advertised specialHis Honda Accord is a cylinder that required additional work we still honored the coupon and also supplied a vehicle at no chargeThe coupon clearly states that some vehicle price may be model and coupons may not be combined with other coupons.We feel that Freehold Honda has done everything to satisfy the customer and lived up to our obligationsPlease close this fileRespectfully, Sal H [redacted] Service Director
We've been in contact with the customer by phoneWe're waiting on a call back from her to resolve the issueHowever, [redacted] Motor Vehicle department allowed us a day temporary plateMotor vehicle sent us the plates days late and as soon as we received the plates we paid to over night them If there's any else we can do, please feel free to contact us
Honda Of Freehold reached out to the customer, we offered them a vehicle within their requirementsIt seems they are not interestedWe do work towards satisfaction for all our customersThank you
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
We've contacted the customer and he will be picking up the $gift card on Wednesday
The General Manager has contacted [redacted] and apologized about the miscommunicationWe're cutting his mother [redacted] a check today of $Any further questions please feel free to contact Peter D [redacted] at [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I look forward to written confirmation that my delivery date has been changed so that my warranty will be effective from the correct date My local Honda dealership has replaced my car's tires under warranty coverage and provided me with a loaner car in the interim Regards, [redacted] ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: I bought the HONDA PILOT AT HONDA OF FREEHOLD in RtSouth Freehold NJ 07728.Sales Person: DINA D [redacted] SALES MANAGER: DARIO A [redacted] BUSINESS MANAGER: JOHN B [redacted] FIRST I BOUGHT A FLOOR / MANAGER DRIVEN HONDA CRV WITH MILES.WHEN I CAME HOME, I NOTICED A DENT ON THE PASSENGER RIGHT ABOVE THE TIRETHE CRV WAS BLACK ON BLACK AND DELIVERY WAS GIVEN AT 8:PM BUT ALL PROMISES WERE MADE THAT IF I HAVE ANY PROBLEM WITH THE CAR, I CAN BRING IT AND THEY WOULD HELP ME OUT I CAME VERY NEXT WEEK, TOLD DINA AND DARIO ABOUT THE DENT AND THEY SAID WHAT WOULD I LIKE TO DO I TOLD THEM I WANTED A HONDA PILOT THEY SAID THEY WOULD GIVE ME A HONDA PILOT AND TAKE BACK THE HONDA CRV FOR FULL VALUE OF THE MONEY I HAD PAID FOR THE CRV WHEN SINGING THE CONTRACT, THEY RE-ASSURED THAT ALL THE MONEY CHARGED IN EXCESS WILL BE RETURNED BACK TO ME WHEN THE CRV BANK CONTRACT IS NULLIFIED NEXT DAY, WHEN I WENT BACK TO THEM AND ASKED THEM HOW MUCH MONEY WILL I GET BACK WHEN THE OLD CONTRACT FOR THE CRV IS NULLIFIED, THEY SAID THE CRV WAS A TRADE IN THEY HAVE CHARGED ME $IN TRADE IN MARKDOWN PRICE AND THEY HAVE CHARGED ME ANOTHER $FOR ALL THE PAPER WORK THAT I PAID FOR THE CRV JUST FEW DAYS AGO I LOST $IN ALL THEY NEVER TOLD ME IT WAS A TRADE IN WHEN THEY TOOK THE CRV THIS WAS CHEATING AND THEY KEPT SAYING THAT I AM GETTING THE FULL VALUE OF THE CRV I PAID FOR THIS IS CHEATING AGAIN ON TOP OF THIS THEY COLLECTED $INDICATING TOTAL LOSS PROTECTION AND $FOR SERVICE CONTRACT OF CRV EVEN THIS MONEY HAS NOT BEEN RETURNED TO ME I ENDED UP PAYING $PLUS $WHICH WAS A TRADE IN FOR MY HYUNDAI CRV SO FAR THEY HAVE COLLECTED $TOWARDS THE HONDA PILOT WHICH IS SELLING FOR AROUND 36K WITH ALL THE DEALERS AS OF NOW THEY HAVE CHEATED ME AND FALSIFIED THEIR STATEMENTS.THIS COMPLAINT IS FOR HONDA OF FREEHOLD IN ROUTE SOUTH FREEHOLD, NEW JERSEY Regards, [redacted]
With regard to the complaint from [redacted] we researched her claim and did realize she did come back to our store and cancel out all the warranties she signed for and purchasedHer contract reflects the TLP policy for We feel it may have not been explained to her correctly and agree to refund her the total cost of this policyHowever, in concern to her claim the policy was not effective immediately we would like to clarify the policies each month are paid by the 15th of the following monthThat in effect this policy is valid on the date of purchase.We also put her TLP policy as a priority to processWe will be forwarding a check to [redacted] todayRespectfully, Lori H [redacted] Office ManagerHonda of Freehold
Complaint: [redacted] I am rejecting this response because: My contract written on August 14, cleary shows the mileage on the SUV I was looking to purchase This was not a MISTAKE, but has been one lie after another Like I wrote in my original complaint to you yesterday dated January 11, I HAVE NOT ONCE RECEIVED A PHONE CALL FROM THE GM OF FREEHOLD HONDA, NAMED PETE D, THAT I LEFT A VOICE MAIL FOR ON DECEMBER 29, 2015.SINCE FILING THIS COMPLAINT WITH YOU YESTERDAY, 1.11.16, The GM Pete V did leave a voice mail message yesterday afternoon while I was at an affair at my daughters schoolThis was the only message from Pete D EVERI have not returned his call yet and know NOTHING ABOUT A CHECK FOR $ Sounds to me like another LIE! As I write this response to you now, it is after just seeing the note you left me today, It is impossible to write a brief note and say this was a simple mistakeThis has been lies after lies right from August 13,2015, and I once again should have the year contract that is clearly stated in writing Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: I brought in my vehicle on 11/17/for a maintenance timing belt replacement.Car had zero noises previous to work.After the work car made rumbling noises.The mount (driver side) that was disconnected to access the timing belt was broken and caused the rumbling noises.The rumbling broke the front mount and cracked a bracket underneath vehicle.I have repaired the damages Honda has done to my vehicle at approximately $ Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:Honda of Freehold has made no attempt to contact me by phone, mail, email, fax or carrier pigeonOnce again they are not being truthfulAnd they never obtained "temporary" plates from **They placed a NJ temporary plate on the vehicle when I picked it up In fact the car had to be parked for days until a [redacted] plate finally arrivedLastly, they need to clearly state that they will not tell any other customer to violate the law by driving a vehicle with an expired plate Regards, [redacted]
This response is in reference to [redacted] original complaintI contacted [redacted] today 8-31-met with him at Honda of Freehold's showroom.We addressed all the issues listed in his complaint and resolved everything to our customers satisfactionif there are any questions please do not hesitate to call me at [redacted] Richard J [redacted] GM
Our mutual customer requested the timing belt special that included timing belt and water pumpAttached find the invoice and our on line advertised specialHis Honda Accord is a cylinder that required additional work we still honored the coupon and also supplied a vehicle at no chargeThe coupon clearly states that some vehicle price may be model and coupons may not be combined with other coupons.We feel that Freehold Honda has done everything to satisfy the customer and lived up to our obligationsPlease close this fileRespectfully, Sal H [redacted] Service Director