We have looked through our database and we cannot find this customer anywhereI believe she must of put in the wrong dealership because it says she bought a new $41k+ Honda and wanted to switch it to another model honda.Please look into to this, she is probably talking about [redacted] ** [redacted] *** Thank you
We provided the customer with their [redacted] motor vehicle documents and reimbursed the customer for any inconvenienceThis matter is now closedPlease feel free to contact the General Manager with any further questions or concerns; Peter D [redacted] [redacted]
We have sent the customer directly the final payment which was requested in his complaintAttached are copies for your recordsWe regret that this was handled in a timely fashionPlease feel free to contact me with an further questions or concerns
We tried contacting the customer several times by phone, but no responseWe would like to fix the issue, please contact the General Manager Pete D [redacted] on his personal cellular phone at ( [redacted] Thank you
The customer credit score was below the minimum needed to get approved from Honda FinancialWe explained this to him and offered him alternate financing that he did not want to partake in
With regards to the complaint from [redacted] our management team spoke with the customer and any misunderstanding was resolvedThe customer came in today 3/27/and signed all paperwork and took home the car todayWe are happy to satisfy our customer, and please close this issue out accordinglyThank youRespectfully Lori H [redacted] Office Manager
With regards to our mutual customer, [redacted] , we have been in communication with [redacted] with regards to his payoff of his vehicleHe is correct is stating the original check was sent to [redacted] instead of [redacted] ***We have then sent the payoff to [redacted] at a clearing locationAs of today we spoke with [redacted] and we stopped payment of that check and are overnighting that payoff via [redacted] tracking number [redacted] I spoke with Joy at the Consumer Counseling Dept and she assured us there will be no negative reporting to the customer for our original check was dated December 5thAs for [redacted] payment I would need him to contact me as we will refund his payment he madeI have discussed with our staff the importance of getting all the correct mailing instructions for paymentsWe regret [redacted] had to experience this problem with usWe strive to satisfy our customers and make their car buying experience pleasantRespectfully, Lori H [redacted] Office Manager
Our mutual customer came in Nov for an oil changeHe stated he was having engine concernsWe recommended to look further and the customer declined all recommendationsThe customer stated to us that he does not want to put any money into this vehicleThe customer stopped by the dealership on Saturday11/18/and had a discussion with the staff and left satisfied Honda of Freehold requests this complaint be closedWe believe we performed the oil change in accordance with factor standards Respectfully, Sal H [redacted] Service Director
We apologize for the inconvenienceThe General Manager has tried contacting the customer in regards to this mistake, however received no responseWe have mistakenly sold the customer a year warranty but then notice the vehicle that she purchased did not qualify for the year warrantyThe customer currently has a year warranty and we have mailed her a check of $to cover the differenceIf there’s anything else we can do to fix the issue, please feel free to contact the General Manager at Pete D at [redacted]
Complaint: [redacted] I am rejecting this response because:Nobody contacted me with any attempt to resolve my complaint.Before timing belt work I had no noises.After timing belt work I was left with two broken mounts and a cracked bracket which I had repaired at a costof approximately $dollars.The very (driver side) mount that's disconnected to access the timing belt was broken causing severevibration that broke the front mount and broke a support bracket under the vehicle Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: I am writing to you today, Friday January 29,after just reading the note you sent me earlier today showing a response to the Revdex.com of NJI must tell you, the entire first line of that response is a COMPLETE LIE! NOT ONE PERSON HAS MADE 'ANY' ATTEMPT to contact me by phone, email or textI can easily provide my cell phone statements to back up what I am telling youStill, to this day, exactly one month from when this HORRIBLE LIE EXPLODED, THIS DEALERSHIP STILL CONTINUES WITH BAD BUSINESS PRACTICES, WITH LYING to this dayThe 'ONLY' attempt made by this dealership since my in person meeting with the GM, Pete D on Friday January 15,2016, was an email to my husband, TODAY, January 29,My salesperson Michelle never had a problem reaching me and the same goes for the person doing follow up calls that the dealership hired when I showed an interest in one of their vehicles, and then there is JOHN Bthe Finance guy that would call me to tell me my YRBumper to Bumper Warranty was en route from Tenn In today's response dated January 29,there is mention of a year warrantyOnce again, I want to know about the FREE OIL CHANGES and the last CAR PAYMENTS to be made by Freehold Honda, as promised at the time of sale on August 14,Since both parties are corresponding with you, I would like you to please advise me of what I have put in writing to you today, before I telephone anyone Sincerely, [redacted]
Our mutual customer came in three times to review the numbers, he agreed with the numbers signed offThe grill they said needed touch up his wife tried to do it and as a good will gesture we offered to replace the grillPlease close this file as to the customer is satisfied with usThank you Lori H [redacted] Office Manager
Complaint: [redacted] I am rejecting this response because: COMPLETE LIES I received a phone call at 10:43AM on 4/telling me that the remote battery was replaced everything is OK, however I need my transmission oil changed I was told this was on a recorded line because I approved the transmission oil change after being told that my oil change, tire rotation and key fob were completed and in good working order Upon arrival at 11:36am to pick up my car, I have a broken cable and motor Clearly the person that wrote the response has no idea what occurred nor did they review anything that occurred behind their closed doors including the written tech notes or phone calls because a foot woman can hardly be addressed as "we told him and he declined", there was no "he" present and stating that the door didn't work contradicts the technician notes as well as the phone calls I received.Everyone we spoke to at Honda of Freehold was rude and obnoxious I have never in my life had to deal with such heinous people I wonder how Honda of Freehold managers sleep at night knowing they lie and cheat their customers I would call this experience far from "acting in good faith" and they have no intention in providing good service or keeping good customer relationships.We are going to get our car broken by Honda of Freehold fixed by another auto shop and continue our pursuit to recoup the cost of repairs Regards, [redacted] ***
The customer came back to the dealership and we've provided all of the documents mentionedWe also had a pleasant conversation and the customer is completely satisfied
With regards to the complaint from our mutual customer, [redacted] ID [redacted] [redacted] leased a new Accord on 7/27/Please find supporting documents with regard to the terms of the lease returnWe acknowledge being responsible for remaining payments and we did make those payments paid on check number [redacted] for As far as any other responsibility from Honda of Freehold [redacted] signed a release to us understanding we are not to be held liable for any other charges such as excessive mileage, excessive wear and tear, disposition fees, motor vehicle fines, lease termination fee or vandalism [redacted] sign on 7/27/16, please find that document enclosed.We take pride in holding up our obligation to our customersI hope the enclosed documents show Honda of Freehold did our part and we are confident you will see thatRespectfully,Lori [redacted] Office Manager
I contacted the customer in regards to the Revdex.com complaintI mentioned that the Honda Civic he purchased is indeed a brand new car My [redacted] district Manager will be here on Thursday and I'll make sure that Honda reverses the June RDR to SeptemberAlso, the flat spots will eventually wear offIf he has any other questions or concerns about his vehicle; please feel free to contact our General Manager, Pete D [redacted]
To whom it may concern,My name is Richard J [redacted] GM at Honda of FreeholdI spoke and resolved all issues with [redacted] on 6-05-we are we've refunded his $overpayment on his [redacted] and refunded him a amount of $in addition, making his total refund $ [redacted] has accepted this payment and is fully satisfied with our response in this matterThis matter In [redacted] opinion can be considered closed.Please feel free to contact me if you have any questions [redacted] Richard J [redacted] I GMHonda of Freehold
Complaint: [redacted] I am rejecting this response because: I was told by [redacted] I [redacted] I was qualified for the lease I was lied to so I would come into the dealership I wasted hours because I was told I was qualified for the lease when I was not Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because:We never received any kind of offer from them We did receive follow up calls to see if we were still interested in the car (which is what all dealers do), which we were not, because we did not like their business practices We subsequently bought a car elsewhere, but our complaint still holds Their business practices are still misleading, whether they continue to pertain specifically to us or not Regards, [redacted]
With regards to the complaint listed [redacted] has brought the car back to the dealer with complaints that the vehicle was stalling, Unfortunately we are unable to duplicate his concernThe service manager, technician and [redacted] drove the vehicle and was unable to duplicateWe contacted Honda corporate to send their representatives and also found the vehicle was operating as designedWe take pride in satisfying our customers and truly tried to resolve their concernsPlease close this complaint accordingly and if [redacted] ***r needs to come back please have him contact us and we can help himThank you Sal H [redacted] Service Director
We have looked through our database and we cannot find this customer anywhereI believe she must of put in the wrong dealership because it says she bought a new $41k+ Honda and wanted to switch it to another model honda.Please look into to this, she is probably talking about [redacted] ** [redacted] *** Thank you
We provided the customer with their [redacted] motor vehicle documents and reimbursed the customer for any inconvenienceThis matter is now closedPlease feel free to contact the General Manager with any further questions or concerns; Peter D [redacted] [redacted]
We have sent the customer directly the final payment which was requested in his complaintAttached are copies for your recordsWe regret that this was handled in a timely fashionPlease feel free to contact me with an further questions or concerns
We tried contacting the customer several times by phone, but no responseWe would like to fix the issue, please contact the General Manager Pete D [redacted] on his personal cellular phone at ( [redacted] Thank you
The customer credit score was below the minimum needed to get approved from Honda FinancialWe explained this to him and offered him alternate financing that he did not want to partake in
With regards to the complaint from [redacted] our management team spoke with the customer and any misunderstanding was resolvedThe customer came in today 3/27/and signed all paperwork and took home the car todayWe are happy to satisfy our customer, and please close this issue out accordinglyThank youRespectfully Lori H [redacted] Office Manager
With regards to our mutual customer, [redacted] , we have been in communication with [redacted] with regards to his payoff of his vehicleHe is correct is stating the original check was sent to [redacted] instead of [redacted] ***We have then sent the payoff to [redacted] at a clearing locationAs of today we spoke with [redacted] and we stopped payment of that check and are overnighting that payoff via [redacted] tracking number [redacted] I spoke with Joy at the Consumer Counseling Dept and she assured us there will be no negative reporting to the customer for our original check was dated December 5thAs for [redacted] payment I would need him to contact me as we will refund his payment he madeI have discussed with our staff the importance of getting all the correct mailing instructions for paymentsWe regret [redacted] had to experience this problem with usWe strive to satisfy our customers and make their car buying experience pleasantRespectfully, Lori H [redacted] Office Manager
Our mutual customer came in Nov for an oil changeHe stated he was having engine concernsWe recommended to look further and the customer declined all recommendationsThe customer stated to us that he does not want to put any money into this vehicleThe customer stopped by the dealership on Saturday11/18/and had a discussion with the staff and left satisfied Honda of Freehold requests this complaint be closedWe believe we performed the oil change in accordance with factor standards Respectfully, Sal H [redacted] Service Director
We apologize for the inconvenienceThe General Manager has tried contacting the customer in regards to this mistake, however received no responseWe have mistakenly sold the customer a year warranty but then notice the vehicle that she purchased did not qualify for the year warrantyThe customer currently has a year warranty and we have mailed her a check of $to cover the differenceIf there’s anything else we can do to fix the issue, please feel free to contact the General Manager at Pete D at [redacted]
Complaint: [redacted] I am rejecting this response because:Nobody contacted me with any attempt to resolve my complaint.Before timing belt work I had no noises.After timing belt work I was left with two broken mounts and a cracked bracket which I had repaired at a costof approximately $dollars.The very (driver side) mount that's disconnected to access the timing belt was broken causing severevibration that broke the front mount and broke a support bracket under the vehicle Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: I am writing to you today, Friday January 29,after just reading the note you sent me earlier today showing a response to the Revdex.com of NJI must tell you, the entire first line of that response is a COMPLETE LIE! NOT ONE PERSON HAS MADE 'ANY' ATTEMPT to contact me by phone, email or textI can easily provide my cell phone statements to back up what I am telling youStill, to this day, exactly one month from when this HORRIBLE LIE EXPLODED, THIS DEALERSHIP STILL CONTINUES WITH BAD BUSINESS PRACTICES, WITH LYING to this dayThe 'ONLY' attempt made by this dealership since my in person meeting with the GM, Pete D on Friday January 15,2016, was an email to my husband, TODAY, January 29,My salesperson Michelle never had a problem reaching me and the same goes for the person doing follow up calls that the dealership hired when I showed an interest in one of their vehicles, and then there is JOHN Bthe Finance guy that would call me to tell me my YRBumper to Bumper Warranty was en route from Tenn In today's response dated January 29,there is mention of a year warrantyOnce again, I want to know about the FREE OIL CHANGES and the last CAR PAYMENTS to be made by Freehold Honda, as promised at the time of sale on August 14,Since both parties are corresponding with you, I would like you to please advise me of what I have put in writing to you today, before I telephone anyone Sincerely, [redacted]
Our mutual customer came in three times to review the numbers, he agreed with the numbers signed offThe grill they said needed touch up his wife tried to do it and as a good will gesture we offered to replace the grillPlease close this file as to the customer is satisfied with usThank you Lori H [redacted] Office Manager
Complaint: [redacted] I am rejecting this response because: COMPLETE LIES I received a phone call at 10:43AM on 4/telling me that the remote battery was replaced everything is OK, however I need my transmission oil changed I was told this was on a recorded line because I approved the transmission oil change after being told that my oil change, tire rotation and key fob were completed and in good working order Upon arrival at 11:36am to pick up my car, I have a broken cable and motor Clearly the person that wrote the response has no idea what occurred nor did they review anything that occurred behind their closed doors including the written tech notes or phone calls because a foot woman can hardly be addressed as "we told him and he declined", there was no "he" present and stating that the door didn't work contradicts the technician notes as well as the phone calls I received.Everyone we spoke to at Honda of Freehold was rude and obnoxious I have never in my life had to deal with such heinous people I wonder how Honda of Freehold managers sleep at night knowing they lie and cheat their customers I would call this experience far from "acting in good faith" and they have no intention in providing good service or keeping good customer relationships.We are going to get our car broken by Honda of Freehold fixed by another auto shop and continue our pursuit to recoup the cost of repairs Regards, [redacted] ***
The customer came back to the dealership and we've provided all of the documents mentionedWe also had a pleasant conversation and the customer is completely satisfied
With regards to the complaint from our mutual customer, [redacted] ID [redacted] [redacted] leased a new Accord on 7/27/Please find supporting documents with regard to the terms of the lease returnWe acknowledge being responsible for remaining payments and we did make those payments paid on check number [redacted] for As far as any other responsibility from Honda of Freehold [redacted] signed a release to us understanding we are not to be held liable for any other charges such as excessive mileage, excessive wear and tear, disposition fees, motor vehicle fines, lease termination fee or vandalism [redacted] sign on 7/27/16, please find that document enclosed.We take pride in holding up our obligation to our customersI hope the enclosed documents show Honda of Freehold did our part and we are confident you will see thatRespectfully,Lori [redacted] Office Manager
I contacted the customer in regards to the Revdex.com complaintI mentioned that the Honda Civic he purchased is indeed a brand new car My [redacted] district Manager will be here on Thursday and I'll make sure that Honda reverses the June RDR to SeptemberAlso, the flat spots will eventually wear offIf he has any other questions or concerns about his vehicle; please feel free to contact our General Manager, Pete D [redacted]
To whom it may concern,My name is Richard J [redacted] GM at Honda of FreeholdI spoke and resolved all issues with [redacted] on 6-05-we are we've refunded his $overpayment on his [redacted] and refunded him a amount of $in addition, making his total refund $ [redacted] has accepted this payment and is fully satisfied with our response in this matterThis matter In [redacted] opinion can be considered closed.Please feel free to contact me if you have any questions [redacted] Richard J [redacted] I GMHonda of Freehold
Complaint: [redacted] I am rejecting this response because: I was told by [redacted] I [redacted] I was qualified for the lease I was lied to so I would come into the dealership I wasted hours because I was told I was qualified for the lease when I was not Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because:We never received any kind of offer from them We did receive follow up calls to see if we were still interested in the car (which is what all dealers do), which we were not, because we did not like their business practices We subsequently bought a car elsewhere, but our complaint still holds Their business practices are still misleading, whether they continue to pertain specifically to us or not Regards, [redacted]
With regards to the complaint listed [redacted] has brought the car back to the dealer with complaints that the vehicle was stalling, Unfortunately we are unable to duplicate his concernThe service manager, technician and [redacted] drove the vehicle and was unable to duplicateWe contacted Honda corporate to send their representatives and also found the vehicle was operating as designedWe take pride in satisfying our customers and truly tried to resolve their concernsPlease close this complaint accordingly and if [redacted] ***r needs to come back please have him contact us and we can help himThank you Sal H [redacted] Service Director