Gregg Van De Mark Attorney at Law

Initial Business Response /* (1000, 6, 2015/09/24) */
Thank you for the opportunity to respond. This [redacted] lot is set up where the user downloads an app then makes the parking payment or they can call an 800 number to pay over the phone. The user must pay for their correct license plate or...

there is no way to verify payment on the lot. When the lot attendant checked the plate report for payments, neither plate this consumer has provided was listed as paying so a parking notice was issued.
This consumer emailed our office on 6/15/15 and our agent again attempted to verify payment, was unable to and upheld the notice.
This consumer called our office on 9/21/15 and left a voicemail. Our agent called him back and reached his voicemail and left the above information.
This consumer has stated that he paid to park however he has not provided any proof of payment. I have contacted the [redacted] hotline to double check payments for that day and again, neither of these plates appear. We do not believe he paid at all and have upheld the parking notice. It is due in full in the amount of $75.00.
As for his friends, possibly they also did not pay.
Initial Consumer Rebuttal /* (3000, 8, 2015/09/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
[redacted] is a text message you app sent confirming my parking on the day and time you wrote the ticket
[redacted] Shows the ticket (this shows the discrepency between [redacted] and [redacted]
[redacted] is the picture that your parking attendand took of my liceses plate showing [redacted]
[redacted] shows the front of my car where the vin number is located.
As you can see on image 3 and 4 - the date is posted 5/29/16 and image 1 shows you that I had paid for parking through the next morning ending at 7:00am on 5/30
I paid for the time that I parked in this lot. I am not asking for a hand out. I am not asking for special treatment. I paid for the time that I parked in this lot and I don't deserve a $75 collection debt for doing so.
Please help me out here!
Final Business Response /* (4000, 15, 2015/10/20) */
the rules of this parking lot state to input the plate of the vehicle being parked. This consumer parked his vehicle and carelessly entered a plate that was off by 2 digits. Then when disputing he gave us different plate number he supposedly paid for. These were not correct. The parking notice was validly written as the correct plate was not entered. This consumer has paid this notice and we have closed the notice.
Final Consumer Response /* (2000, 17, 2015/10/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The previous statement from GreggVan De Mark's team is completely fasle. They will not take ownership of their mistake. I am done fighting this. If this does get publish, I hope this is a fair warning to all. This law firm is in the business of frauding their waying into people's pockets. I have three other friends that are fighting this same group after parking in the same lot. I hope someone else has more courage than I do and puts an end to this shameful company. Good luck!

Initial Business Response /* (1000, 5, 2015/04/25) */
As you know, [redacted] Parking operates private parking lots in the Lexington, KY area. The surface lot which is the subject of the above complaint is operated on an honor system; this lot is not manned, but is set up with a payment machine, and...

parking customers are expected to pay if they park in this lot. Unfortunately, many parking customers do not pay. In addition, some parking customers even attempt to defraud the parking companies by creating false paid receipts and bank statements, false monthly parking permits, and sharing payment receipts and monthly permits. This is a significant and substantial problem for [redacted] Parking as it is for all parking companies who operate surface parking lots. [redacted] Parking has retained our office's services to assist them with their collections.



As you also know, property owners have the right to protect their property from trespassers. Specifically, [redacted] Parking, as the authorized manager of these private parking lots, has the right to establish terms and conditions under which a customer is permitted to park their vehicle or use the parking lot. A customer is permitted to use the parking lot only if they fully comply with the terms and conditions established by the parking company. If a parking customer does not fully comply with the terms and conditions, they are trespassing. Issuing parking notices is one way for the parking company to enforce their property rights. Towing or booting vehicles would be alternative ways for a parking company to enforce their property rights. [redacted] Parking has signage posted on their parking lots detailing the terms and conditions of using their lots, including payment rates, rules and general guidelines (pre-paying for the space utilized, displaying paid receipt face up on dash, etc.)
I have reviewed this consumer's dispute and have retrieved the information sent to us by our client, [redacted] Parking. According to the information on file, on 3/23/13, 8/29/13 and 8/30/13 a blue [redacted] registered in DMV records to this consumer. This vehicle was parked at the [redacted] lot located at [redacted]h. This particular lot is a pay and display lot which requires the user to prepay for their parking space and display the receipt on the dash. When the CPS attendant checked the vehicle on each date, there was no receipt on the dash, he was unable to verify payment so he issued notices and placed them on the car.
This consumer did not dispute the notices with [redacted] Parking and also did not pay these notices. [redacted] Parking referred this collection to our office. At this time the three notices total $207.00. I am able to extend an offer of $150.00 to settle all three notices if paid by 5/15/15.
Initial Consumer Rebuttal /* (3000, 7, 2015/04/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I need to actually speak with someone about this. [redacted] called and I tried to call back but havent heard from her again. I need my cell phone called and not my office line which I left in the message. she has completely different numbers than the ones I received in my letters from [redacted] law offices.
Final Consumer Response /* (4200, 12, 2015/05/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am not sure what the deal is with the phone calls. I have received none except yesterday where they called to tell me there was nothing they could do to help me. I have not missed any calls from unknown or blocked numbers that could have potentially been yall. I am confused because I recveiced letters that were wrong I guess. then got a call saying I actually had 3 tickets that were a different amount and [redacted] who is who called and left a message acted like I was crazy and making the numbers up. I did not ever receive any notices about these tickets not on my car not ever. I was pregnant when these were issued and would not have been any where near the locations it says I received them seeing as thats downtown nashville. I have worked hard to get my credit up and just want to resolve this. please call XXXXXXXXXX so this can be resolved in a simple phone call.
Final Business Response /* (4000, 14, 2015/05/13) */
I did speak with Ms. [redacted] and clarified the correct amount due. I also made sure the vehicle belongs to Ms. [redacted]. I offered her a settlement to close all three notices and she has stated she is sending a check. We consider this matter closed.

I have worked directly with the consumer and we have come to a resolution.  We believe she is satisfied.

As you know, [redacted] operates private parking lots in the Denver area.  The surface lot which is the subject of the above complaint is operated on an honor system; this lot is not manned, but is set up with a payment machine, and parking customers are expected to pay if they park in this...

lot.  Unfortunately, many parking customers do not pay. In addition, some parking customers even attempt to defraud the parking companies by creating false paid receipts and bank statements, false monthly parking permits, and sharing payment receipts and monthly permits.  This is a significant and substantial problem for [redacted], as it is for all parking companies who operate surface parking lots.  [redacted] has retained our office’s services to assist them with their collections.   As you may also know, property owners have the right to protect their property from trespassers.   Specifically, private parking companies, as the owners/authorized managers of these private parking lots, have the right to establish terms and conditions under which a customer is permitted to park their vehicle or use the parking lot.  A customer is permitted to use the parking lot only if they fully comply with the terms and conditions established by the parking company.  If a parking customer does not fully comply with the terms and conditions, they are trespassing.On 9/1/16 this consumer was parked at the [redacted] lot located at [redacted].  This lot requires the user to prepay for the parking session and input their plate number into the machine for the time the vehicle will be parked.  When using the pay station at this lot, the user is required to select a parking session and input their credit card.  The pay station LCD screen will display the date and time the receipt/session will expire and the user is required to view this and approve the time by selecting OK.  When the lot attendant checked this vehicle, he viewed his report and saw that this vehicle did not have a valid paid parking session and issued a notice.  In addition, he took photos of the vehicle and specifically the receipt that was displayed on the dash.  The receipt expired at 6pm and the time the notice was issued was 6:08pm. We have no idea what time the consumer came back to her car or how long she was over time. We believe the notice is valid and due.  I have attached copies of the photos taken by the lot attendant and also one of the signage posted at the lot.  We believe the notice was validly issued. As you can see, the sign this consumer is speaking of does state the DAILY MAX for parking is $14.00 between the hours of 7am-4pm.  This whole incident took place after 4pm.This complaint should not have been filed against our office as we have done nothing wrong.  We have not broken any rules, laws or statutes.

This consumer did not leave a notice number so I'm unable to locate he account to  address her exact issue and if there are any notes from our agent.  I do not have any specifics from this consumer except that she was hung up on and she believes, spoken to rudely.  That...

should not happen.  I will speak with my team about acceptable behavior on the phone and question them about our policy on disconnecting a caller.  Thank you for bringing this to my attention.

(The consumer indicated he/she DID NOT accept the response from the business.)
Before I answer, please realize that this is not a reflection on Mr. Van de Mark and I am not asking the Revdex.com to take disciplinary action. I answered No so this does not fall off of his office's radar. I realize that Mr. Van de Mark was not able to provide a resolution by the Revdex.com's last deadline and I realize it may take some time before this is resolved to my satisfaction. I am going to pursue this as long as it takes. I will accept the business' response when I receive written confirmation through the Revdex.com complaint system that a: the amount I owe from Notices [redacted] and [redacted] is zero b: Notice [redacted] has been removed from collections and c: cps.paymynotice.com is updated to show the said notices are either closed or do not show up as open notices. My license plate number and Notice numbers are included in the attachments. Regarding Notice [redacted], I did contact [redacted] on October 19, 2015 and asked if they could void a Notice that was sent to Parking Revenue Recovery Services (PRRS) or contact PRRS on my behalf and they said No, since it was in collections. Regarding Notices [redacted] and [redacted], I will contact the phone number listed on [redacted] to see if they will resolve those. If they update the PRRS website before the Revdex.com receives a reply from Mr. Van de Mark's office, I will notify the Revdex.com.

Initial Business Response /* (1000, 10, 2015/10/19) */
Our office accesses all accounts by parking company and notice number. I need this information before I am able to respond.
Initial Consumer Rebuttal /* (2000, 11, 2015/10/20) */
Problem was taken care of through the city of Royal Oak....

Complaint: [redacted]
I am rejecting this response because:In the response said that they needed more info -Date 10/15/2016notice # [redacted] 
[redacted]