Gregg Van De Mark Attorney at Law

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:  the issue...

has not been addressed.  They requested additional information in order to respond.  The notice number is [redacted] and the location is [redacted] - 712.  The date is 2-12-16.  This is according to the notice we received from them.
Sincerely,
[redacted]

Thank you for the opportunity to respond to this consumer.  We are very concerned about the allegations this consumer has made and wish to resolve this asap.  However, our records are accessed by parking notice number and parking company name.  If this consumer can provide this I will...

see what is going on and get back to him asap.

Initial Business Response /* (1000, 6, 2015/10/06) */
I am not clear as to why this complaint has been lodged against our law firm as we have done nothing wrong. According to our records, on 7/14/15 this consumer's vehicle was parked at a CPS parking lot in downtown Denver. When the CPS lot...

attendant check checked her vehicle, there was no payment for parking so a notice was issued. After 30 days when there was no payment or dispute on the notice so CPS sent this open uncollected debt to our office.
Our office sent a reminder letter to this consumer reminding her of the open parking notice. Apparently she stated that she had paid CPS directly, however they clearly did not post the payment to her account. While this was not our responsibility, our office reached out to CPS and sent them a copy of the check they had supposedly deposited and they have our office authorization to close this notice. We believe this complaint should have been filed against CPS and not our office.
Initial Consumer Rebuttal /* (3000, 8, 2015/10/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I turned in your Law Firm because THE notice that the bill was in collections - came from your firm. I can't believe a law firm would even question this point.
Also, I had paid the ticket listed in the notification and had the information to show the ticket was paid. When I tried to get assistance from your firm, it was difficult and resulted in me receiving no confirmation that this would not negatively affect my credit. If your firm is going to send collection notices blindly believing your client actually has a claim against me - then you should be responsible when that information proves incorrect.
When I reached out to your law firm by email on 10/5 stating that I needed assistance I received the following email:
10/5:
Thank you for your email.
Central Parking referred this notice to our office for collection. We have not received notification that this notice has been paid and it remains an open uncollected debt. You may view a Central Parking notice at https://citations.parking.com/.
You may send a copy of the front and back of the check used to pay this notice for our review. You can scan the copy and attach it to this email or you can fax the paperwork to XXX-XXX-XXXX with my name referenced on the fax. Please include the notice number and the license plate number in all correspondence.
Thank you for your time and attention in this matter.
[redacted]
From the Law office of Gregg Van De Mark, Esq.
[redacted]
[redacted] XXXXX
Tel: (XXX) XXX-XXXX
Fax: (XXX) XXX-XXXX
To which I responded:
[redacted],
Please go back and review my email. I have attached the copy of the check along with my credit union statement showing the check cleared.
Please go back and read my email more thoroughly as it has attachments and all necessary details.
To which I received:
We need to see the back of the check.
[redacted]
From the Law office of Gregg Van De Mark, Esq.
[redacted]
[redacted] XXXXX
Tel: (XXX) XXX-XXXX
Fax: (XXX) XXX-XXXX
To which I responded:
[redacted],
There has to be an alternate option. Because I am highly organized I made a copy of the check and the ticket before mailing it, for this exact reason.
My credit union statement shows that that specific check cleared.
My issue is, for me to show you the back of the check - I would need to ask my credit union to provide me the used check...this is silly and difficult.
If my account statement is showing that CPS cashed the payment - then why can't you do more footwork on your side to figure out the problem?
Instead, your firm is treating me as guilty and making me prove my innocence.
I am filing my complaint with the Revdex.com now.
Thank you,
To which I received:
Thank you for your email.
This notice has been marked as paid.
We consider this matter closed.
Sincerely,
[redacted]
From the Law office of [redacted], Esq.
[redacted]
Englewood, CO XXXXX
Tel: (XXX) XXX-XXXX
Fax: (XXX) XXX-XXXX
The next issue I had when "[redacted]" provided that email stating the matter is now closed, was that she did not address my requests in my original email which were the following:
For me to not take action against your law firm I expect resolution in the following way: 1.) This ticket be rescinded from collections. 2.) I receive in writing a letter stating the error and clearly stating I never had a balance due and this ticket should have never ended up in collections. 3.) Confirmation this has not been submitted to any credit bureaus. If it has, I would like a letter sent to each of the receiving bureaus stating that this was sent to collections in error.
Therefore seeing no help from your firm to confirm that my credit would not be negatively effected by this error, and a lack of through help from "[redacted]" at your firm I took the step to turn you in.
Once your firm sent me the notification that my supposed unpaid parking ticket was now in collections on your letterhead - this became your problem.
If you are unhappy with this point, then you should ask your client CPS to provide a contact phone number where a CPS employee can be reached and spoken with directly. In case you are unaware - they currently give out a phone number that connects the consumer to a voicemail box that merely says "Hello. Please leave a message after the tone."
Final Business Response /* (4000, 10, 2015/10/19) */
This consumer has submitted further complaints again, against CPS, not our office. It is not our fault if Central has a faulty mailbox, did process this consumer's payment and whether they sent this collection to our office in error or not. We believe this complaint should be out of purview as this consumer has not alleged we broke any rules, violated any statutes or did anything wrong.
Our agent did take the extra steps to get the notice closed and I am able to certify that PRRS did not enter any derogatory entry with any credit agency regarding this notice. I am also able to assure her that no further collection activity will proceed regarding this issue. As for all the rest of her complaints and allegations, I am unable to respond.

Thank you for the opportunity to respond again.  This is very interesting how now this consumer's story has completely changed.  Now, she was at the parking lot and now she says she is a monthly parking customer.  She has not provided any proof of this and I have attached two photos taken by the lot attendant showing the vehicle's dashboard.  A condition of being a monthly parker would be to display a parking pass given to her by Platinum Parking.  As you can see, there is no parking pass displayed.  Again, we believe our lot attendant was correct in giving this notice and it remains due in full. In addition, if anyone owes anyone an apology it would be for this consumer to apologize to our office.  She knew very well from the beginning that this was not a scam and that Mr. Van De Mark is a licensed attorney in good standing in the state of Colorado.  She had no business commenting on our better business rating and she should not be name calling.  If anyone is perpetrating a scam it's her for not paying to park in the parking space she occupied and trying to bully the Revdex.com to do her dirty work and try and get out of paying this notice.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have attached the proof they have asked for.  They do not decide what is or what isnt allowed on my dash.
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Thank you very much !
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  
Sincerely,
[redacted]

This parking notice was sent to our office for our collection. After reviewing this complaint I see that the attendant on duty had recorded this consumer's license plate as the offending vehicle. I see in the photo the lot attendant took of the vehicle, the last four digits are [redacted] however he...

recorded this consumers plate as [redacted]. I am correcting the notice and am removing this consumer's information from the database. I apologize for any inconvenience this has caused the consumer and assure him that nothing has been reported to his credit record.

Initial Business Response /* (1000, 9, 2015/12/11) */
Unfortunately all of our accounts are accessed by notice number and parking company name. Since this consumer has not provided this information, I will be unable to respond to her specific case.

Complaint: [redacted]
I am rejecting this response because:As requested - I am attaching the copies of the parking ticket stubs that were on the dashboard of my car.On Friday October 15th, I placed the first stub on the drivers side dashboard. On Saturday October 16th I place the parking stub on the passenger side of the dashboard because I had bags that I was picking up on that side of the car. I had no idea in doing so that , that I would be fined $75. I hope that the attached proof can resolve this fine. 
Sincerely,
[redacted]

This parking notice has been voided.  This consumer will not receive any further contact from our office.

This notice was written by our client, Central Parking for a notice on one of their parking lots.  I must reach out to them to clarify the reason for the notice.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Initial Business Response /* (1000, 10, 2015/11/09) */
As you know, Kansas City area. The surface lot which is the subject of the above complaint is operated on an honor system; this lot is not manned, but is set up with a payment machine, and parking customers are expected to pay if they park in...

this lot. Unfortunately, many parking customers do not pay. In addition, some parking customers even attempt to defraud the parking companies by creating false paid receipts and bank statements, false monthly parking permits, and sharing payment receipts and monthly permits. This is a significant and substantial problem for Central Parking as it is for all parking companies who operate surface parking lots. Central Parking has retained our office's services to assist them with their collections.



As you also know, property owners have the right to protect their property from trespassers. Specifically, Central Parking, as the authorized manager of these private parking lots, has the right to establish terms and conditions under which a customer is permitted to park their vehicle or use the parking lot. A customer is permitted to use the parking lot only if they fully comply with the terms and conditions established by the parking company. If a parking customer does not fully comply with the terms and conditions, they are trespassing. Issuing parking notices is one way for the parking company to enforce their property rights. Towing or booting vehicles would be alternative ways for a parking company to enforce their property rights. Central Parking has signage posted on their parking lots detailing the terms and conditions of using their lots, including payment rates, rules and general guidelines (pre-paying for the space utilized, displaying a monthly pass where required, etc.)
On 6/6/15, a vehicle registered to this consumer was parked at the Central Parking lot located at [redacted] downtown Kansas City. This particular parking lot is a monthly parking only which means that only customer's who have purchased a monthly parking pass and display it prominently may park in this lot. This is the only way the lot attendant will be able to verify that the parking space has been prepaid. When Central's lot attendant checked the lot, there was no monthly pass displayed on the vehicle so a unable to be read. He was unable to verify payment for parking so he issued a parking notice for NO MONTHLY PASS and placed it on the vehicle. Central Parking has numerous signage directing the user that the lot is monthly parking. We believe this notice is valid.
The violator has 30 days to dispute a notice directly with Central Parking. After 30 days , any unpaid, uncollected notices are referred to our office for collection. On 10/9/15, an agent in our office reviewed this account and noted that the lot attendant recorded on the notice that the vehicle was a white Toyota Sequoia SUV. She then retrieved Missouri DMV records and verified that the vehicle type on file for this license plate [redacted] is a white Toyota Sequoia SUV. A reminder letter was sent to the address on file.
This consumer has made inappropriate allegations about our office and as the registered owner of this vehicle he knows he is responsible for this parking notice. The amount due is $40.00.
Initial Consumer Rebuttal /* (3000, 12, 2015/11/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Thank you for the response. The explanation of how the law works when it comes to trespassing was unnecessary though. In response to the first and third paragraph of your reply: I was a little confused. The first paragraph it is said that "this lot is not manned, but is set up with a payment machine, and parking customers are expected to pay if they park in this lot." and then followed that up in the third paragraph by stating "This particular parking lot is a monthly parking only which means that only customer's who have purchased a monthly parking pass and display it prominently may park in this lot". To insure at least one of the parties involved (myself) had the correct information and not going of incorrect info I went down to the said lot that the violation accord. Sure enough this is an unmanned lot, WITHOUT a pay machine, and has very limited signage stating it is monthly parking only. Definitely not as described by the office of Gregg Van De Mark Attorney at Law; "Central Parking has numerous signage directing the user that the lot is monthly parking".
As a small business owner myself I would take all means to protect my business and investments. As was stated, if it is within the legal limits to boot and / or tow the vehicle then that is what I would suggest doing in order to protect the lot from trespassing. In this case though I never did park on the lot. I very rarely go downtown and when I did visit this lot to check for signage I was not surprised to find it is a lot I have never parked in. My vehicle does not get loaned out either so I find it unlikely that this ticket came from a result of that either. As stated in the response from the office of Gregg Van De Mark Attorney at Law "This consumer has made inappropriate allegations about our office". I still stand by those feelings; That this is a scam. To that I would also say inappropriate allegations were made against my character. Stating that I am trespassing by hearsay (no video, digital, or print proof), that a ticket was left but not followed through with on my part, and that "as the registered owner of this vehicle he knows he is responsible for this parking notice" are all inappropriate allegations made by the office of Gregg Van De Mark Attorney at Law.
I will be fighting this ticket to the full extent and will take all measures allowed by law to see that this ticket is expunged from my record, my credit is not blemished, and any monies I am out as a result of the dispute are paid back in full by the office of Gregg Van De Mark Attorney at Law.

Complaint: [redacted]
I am rejecting this response because:According to the City and County of Denver reference Parking Lots Ordinance: Chapter 55, Article IThe private lots open to the public should post relevant information about fees, charges immobilization etc.The signage amount posted was paid and receipt was displayed in car window. I cannot be responsible for the errors of the [redacted] Parking lot attendant.  The documents you have reviewed show my payment in full according to the signage and City and County of Denver.
Sincerely,
[redacted]

Initial Business Response /* (1000, 12, 2015/11/16) */
Unfortunately our office access all account by license plate number and the name of the parking company. Please update this case with that information and I'll be happy to review and respond asap.

Thank you for the opportunity to respond to this consumer.  I have reviewed the information she has provided and it looks like there has been error committed by our office.  There was a parking notice issued in Dallas, Texas for the same license plate as this consumer owns.  When...

our agent went to retrieve information in the DMV database for the correct Texas plate, she must have inadvertently selected this Ohio Plate from her list.  This rarely happens and we know it is upsetting to get a collection letter if it is not your debt.  I assure you that Mr. Van De Mark's office has not reported any negative entry to your credit report.  I would like to apologize that this happened and we are very sorry for any inconvenience this has caused you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]