Greenwave Energy

First and foremost, we apologize for any misrepresentations that our sales reps may have made to this customer. At the time, we were using a third-party marketing team who we have since let go and terminated the contract with them. Greenwave will do anything in our power to right any wrong the...

customer may have suffered as a result of our sales agent but upon review of the recorded third-party verification of the sale, it is clear that he understood the product he was purchasing and furthermore, that no financial savings were promised. It appears Mr. [redacted] had reached out to our customer support team initially on 6/2/2017 inquiring about the increase on his bill. The customer also asked if they were under a contract, in which they were, but as our customer service rep was explaining the situation to the customer he hung up stating he would call back at another time. Therefore, there were no implications for our customer service representative to submit a cancellation request for the customer. On 6/9/2017 Mr. [redacted] did in fact call back and stated he wanted to cancel his services with Greenwave Energy. At this point we did successfully submit the disconnect request. One important thing to note is that all of our customer service representatives are trained to always disclose to the customer that a cancellation could take up to 1-2 billing cycles depending on when PG&E processes the disconnect order and is also dependent upon the meter read cycle. In this instance, the customers disconnect took 1 billing cycle to complete as the date was selected for 7/13/2017. The final bill included our $16.45 Green Home Fee. During the time Mr. [redacted] was a Greenwave Energy customer, the total amount on the three (3) bills attributable to and collected by Greenwave for the duration of their time with us was $73.65. Although we cannot reimburse a customer for their natural gas usage, we have requested to issue the customer a credit of $16.45 for the Green Home Fee they incurred on their final bill as this should have been done simultaneously when the customer called to cancel and the disconnect request was submitted.

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

I am rejecting this response because: I am unsure what the are proposing.  I was told I would save money and I in fact did not save money. By their very own admission I was lied to. I do not wish to pay for any serviced for which I was lied to.  Are they proposing a refund?