Green Bay Packaging

We are currently attempting to work directly with the customer to resolve this issue

I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I am not satisfied with their statement because I feel extremely mislead by their representatives on-site who never said they worked for their company nor stated the eligibility issue which was conveyed to me on the phone since I am already an owner Regards, [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I have confirmed that the company has refunded the fee Regards, [redacted]

Thank you for allowing us the opportunity to respond to this owner's complaint wit our company.Mr***, As I have explained in our previous correspondence with you and your wife we are terribly sorry that you are unable to afford the vacation ownership that you contracted for back in We are more than willing to assist you in bringing your account current by setting up payment plans if that would make your ownership more palatable for your financial situation We would also be more than willing to send any of your contract documents that you feel would better assist you with understanding your ownership We do have thousands of owners who enjoy vacations with us as well as the thousands of resorts available to them through RCI the exchange company and we certainly hope to assist you in being able to access the vacation ownership that you purchased We will not be cancelling your contract for the reasons listed in our four previous replies to your request, but if there is any way that we can assist to get you on the vacation you very much deserve please let us know.Sincerely, [redacted] ***

RCD has made contact with Mr [redacted] and agreed to pick his camper up on 1/17/17,he repairs to the vapor barrier on the slide room We both agreed that there is no repair to be made to the underbelly that is the design from Jayco see copied email Good afternoon Tricia, Thank you for the email and the information in regards to Mr***’s Eagle HT FW I have reviewed the pictures provided and inquired with our production staff The removal and replacement of the underbelly material due to the access panel would not be supported by our 2yr limited warranty Removal and replacement of the underbelly would be a modification to how the unit was built The panels are placed in the underbelly to allow access to the slide room motor and attachment point in the event a repair is needed It is my understanding that any unit built with a through frame slide system such as this unit should have an access panel to help reduce time and monies in the event of a repair If the customer wishes to have the underbelly replaced because of the installed access panel that replacement would be at their expense Thank you Tom B [redacted] Product Support Manager Jayco Inc South Main Street Middlebury, IN

Thank you for allowing us the opportunity to address Ms***'s concerns.Ms***,We are terribly sorry for the frustration you experienced during your recent visit to our WaterPark We will have a manager get in touch with you so that we can get more details from your visit and address your concerns We do appreciate your feedback as these prove to be great training tools for our managers and staff While we understand it may not have been possible during your visit we always appreciate the opportunity to fix a problem as it occurs and would have welcomed the feedback while you were here so that we could have addressed it before you were dissatisfied.Thanks again for the feedback and someone will be in touch soon.Sincerely, [redacted] ***

I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The floor plan that was shown to me and dog eared was that of the Woodstone Luxury units I also emphasized to them that I would not buy anything different from the one I stayed at More importantly I was not shown the unit that I purchased which would have made clear what type of unit I was sold The number of person who can occupy the unit and the name Casa de Campo was not explained and not clear to me Regards, [redacted]

I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] II appreciate your wanting to resolve this and if that woukd havr been what I was told when speaking to the staff tgat you have working for you, I would not have had to spend more money out of pocket to insure that my family received the vacation that they deservedEven after Mr [redacted] called back he still didn't"t have what was promised and said that I should have been happy with thatI was given no choice but to find another vacation that I had to pay more money for after giving you company our original vacation moneyThis is not the type of company that I want to do buisness withThis does not solve the problem because I have paid for another vacation already due to your staff telling me that what they promised was not going to happenI want to close the account and I want to be refundedThis has been stressful and unnecessaryAll I ask us to be free from dealing with this company

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is partially satisfactory to me The business grossly fails to acknowledge that their representatives do not understand a contract that they now want me to understand and be held to The other two packages that was sold to my family against the policies that are suppose to be held in such high esteem is in the names of [redacted] and [redacted] Also, I asked for explicit explanation of the extension clause before and after my purchase The representative explained verbally and in writing that it was an extension of nightly stays I am assuming that this practice of advertisement is common and approved tactics for this company to take money from the public I have attached images of the text transactions between the representative and myself The company can return the money for the other two policies and I I will suffer, what I consider to be theft of my funds for the package I purchased as a lesson learned on the way this company does businessI will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Ms [redacted] ,I would like to apologize on behalf of the resort for the frustration that you have encountered in the upgrade of your ownership to points We have thousands of owners who have converted to points and they really love the flexibility of the product There are some differences on how points operate verse the weeks based product that you have owned since We will be more than happy to get you in touch with [redacted] the On-site RCI representative here at the resort She would gladly explain to you in further detail how the points system works and how to get the most out of your points ownership She is also very versed in explaining how the usage year works for your RCI points account Points offer increased flexibility and you do have the opportunity to borrow against they upcoming year to reserve a vacation [redacted] would be more than happy to explain this option to you as well Again please accept my apologies for the lack of correspondence you have received to this point and if I can be of assistance to help you get a reservation or to get you in touch with our RCI representative please let me know.Sincerely, [redacted] ***

Thank you for allowing us to respond to Mr [redacted] complaint I would first like to start by saying that we would be more than happy to assist Mr [redacted] in any way that we can to get him a reservation here at the resort Our notes indicate that we offered to give Mr [redacted] a week in his account on March 12, to make up for the week that he did not reserve for that year All he had to do was let us know if he would like us to add the week to his account We spoke to Mr [redacted] again on March 26, and helped him to find where we had sent him the e-mail and that he would simply need to notify us if he would like for us to add the week to his account We spoke to him again on May 16, and at that point he had still not indicated that he would like for us to add the week to his account As I stated previously we are more than happy to assist Mr [redacted] with using the Time-share that he has purchased In his correspondence Mr [redacted] claims misrepresentations in our sales process that topic we would be happy to discuss, but this is not the forum to review his contract If he would like to contact the owners association here at the resort we will be happy to review the documentation that he signed at closing If there is any way that we can assist Mr [redacted] we are more than willing At this time cancelling his contract is not an option available to him as set forth by the Virginia Timeshare Act and we would be happy to go over any closing documents that might help clarify this point as well Again I would like to thank you Ms [redacted] for giving us the opportunity to respond to this complaint and if there is any further assistance that you would require with this matter please feel free to contact me.Sincerely, [redacted] ***Director of Hospitality AdministrationMassanutten Resort