Green Bay Packaging

Thank you for allowing us to reply to Mr [redacted] complaint with regard to his ownership at Massanutten Resort It is accurate that Mr [redacted] can visit the resort with his annual ownership in week 48, he would need to pay his annual maintenance fees and then call in and reserve his unit We will be more than happy to assist Mr [redacted] with both making his maintenance fee payment and then securing his reservation Our owners association and reservations departments can be reached at [redacted] As for the extra vacation one of those per year is available to Mr [redacted] through his RCI membership, because he is an owner with Massanutten RCI adds an extra vacation week to his RCI account each year These extra vacations must be booked within days of travel and there are lots of opportunities to vacation anywhere that RCI has available At Massanutten we do have an onsite RCI representative who will be more than happy to assist Mr [redacted] in setting up his extra vacation based on what is available.I would most certainly like to apologize to Mr [redacted] for the lack of customer service that he feels he has experienced to this point and would again like to offer our services through the owners association and reservations department to do our best to resolve the issues he has had with securing a reservationBest wishes, [redacted] ***

Thank you for allowing us the opportunity to respond to Mr [redacted] complaint We do see where Mr [redacted] entered into a legally binding contract to purchase a timeshare with us on May 1, At the time of closing Mr [redacted] was provided with the details to engage his non-waivable right to cancel his contract, which clearly states that he had a seven(7) day period after purchase in which he could rescind his contract Mr [redacted] did not present in writing his wish to cancel within the rescission period which he was afforded I hope this explains why we are not willing to release Mr [redacted] of his contracted obligation, we will be more than happy to provide Mr [redacted] with any of the documents from his contract that might help him to better understand his ownership.We will also like to offer to assist Mr [redacted] with making his reservation to use the ownership that he has contracted for once he pays his annual maintenance fees He can contact his owners association directly at [redacted] to make his annual maintenance fee payment and from there we will be able to secure him a reservation to come and enjoy the vacation that he has purchased.Thank you again for the opportunity to reply to this complaint and if we can be of any assistance to Mr [redacted] we are more than happy to help.Sincerely, [redacted] ***

I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowI did not get the name of the person I spoke withShe was very rudeI just want a refund of my $to make this whole thing go awayI would like to be able to tell people that your company acted with dignity and gave me a refund easily instead of holding my money hostageDo the right thing pleaseYour company's reputation is on the line Regards, [redacted]

I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution, although NOT what I wanted it to be as they will not allow any concessions to their legally binding agreement I was mislead and comments and promises were made to get us to agree to the purchaseNone of their verbal promises have been met and it is evident that they have NO intentions to do soI will not be recommending there services to any of my acquaintances in the futureThey should be ashamed of their lack of concern for customer satisfaction and their manipulation to have us sign this agreement, when they were aware they were not being factual with their information! Unfortunately they have relied on mistruths to hold me accountable for this sales agreement.Regards, [redacted]

Thank you for the opportunity to reply to Mrand Mrs [redacted] complaint The details that are included in the Terms and Conditions section of the site where you signed up outline the fact that this is an advertising/promotional program for Vacation Village Resorts and that "the participant will then collect their award upon their completion of an informal 90-minute presentation and tour of a Vacation Village Resort timeshare facility." I apologize for any misunderstanding with regard to the promotional offering We most certainly appreciate your ownership here at the resort and if there is any way that we can assist to continue to make your ownership a good one please let us know.Again our apologies for the misunderstanding and we look forward to your next visit with usSincerely, [redacted] ***

Thank you for allowing us the opportunity to reply to Ms [redacted] complaint Ms [redacted] ,First I would like to offer a sincere apology for the situation you experienced in your room during you recent visit with us here at the resort We take all complaints filed with us very seriously and we will certainly follow up directly with the staff on duty during your stay We assure you this is not the level of customer service that our guests and owners have come to expect from our resort and will be sure to address those concerns As for your request for a return visit to the resort you are always welcome to visit our website and make a reservation to come and visit the property The fact that you were not billed for your two night visit due to the issues you reported along with the five water park passes, the $in meal vouchers, and the return of your $deposit we feel is ample compensation given the circumstances Again we appreciate your feedback with regard to the level of customer service and we will absolutely address those concerns.We hope you will be back to visit the resort and enjoy a nice family getaway.Sincerely, [redacted] ***

Thank you for the opportunity to reply to Mr [redacted] 's complaint.Mr [redacted] ,First our apologies for any confusion we have thousands of guests who participate in ourpromotional offers each year and I assure you they are not a scamOur records show that you booked your reservation on 3/ant that you called in and left a message that you wanted to cancel on Friday 3/ The next note in our system was that a supervisor from that department gave you a call yesterday 3/and at that time you indicated you had already spoken with someone about getting your deposit back We do not know who you spoke with about the refund and without that information we are not really able to assist with your request Can you provide details as to whom you spoke with about getting your refund Again our apologies for any confusion.Sincerely, [redacted] ***

Thank you again for the opportunity to reply to Ms. [redacted] .Ms. [redacted] ,I am sorry for the confusion getting you started on your ownership with us. What you have contracted for is a week 38 Woodstone Luxury unit. Our offer to reserve a room for you during the holiday was an offer above and beyond what you have contracted to purchase. While it is true that you get a bonus week each year with your ownership that program is run through RCI the exchange company who would handle booking those extra vacations. I would be more than happy to get you in touch with the onsite RCI representative to see if we can get this extra vacation booked for you for this year. I would be more than happy to provide you with any of the documents pertaining to your purchase that you feel may add more clarity. Again my apologies that we have not gotten off to a great start, but please let me know how we can assist in getting you using the timeshare you have contracted to purchase.Best wishes, [redacted] ***

Thank you for the opportunity to assist Ms [redacted] [redacted] we will have someone from our sales office contact you to work out the details to finalize your down payment and from there we will be able to get you the vacation ownership you contracted for back in April of last year.Thanks, [redacted] ***

I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.If Massanutten did not do anything that is criminal and is as successful as they claim to be they would not have lied and said that my daughters were only on the contract to be able to use the facilities if I was not there Massanutten would allow me to end this contract if there were no criminal acts involved in this deal Massanutten needs to do the right thing and end this contractI have spoken to many other people who were coerced into purchasing property in a contract with Massenutten and they are willing to go to court to testify of their criminal acts Thank you[redacted]

Thank you for the opportunity to reply to this customers complaints about her ownership.Ms [redacted] ,I am terribly sorry that you have yet to get the full benefits of your ownership with us I would be happy to assist in any manner that I can to get you a reservation or explain any of the details to your ownership that would help to get you out enjoying what you purchased back in Now that you are caught up on your annual maintenance fees we can go ahead and help you to secure a reservation Since your ownership is an odd year and your week is a floating week we will want to assist you in getting a reservation as soon as possible as the weeks do fill up quickly if you have a specific time to travel in mind I would also be willing as a one time good will gesture to assist you with getting back the week you feel you missed out on We want to do anything we can to assist in making your ownership experience a good one Please feel free to reach out to me directly by email so that I can assist.Sincerely, [redacted] ***

I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.To Whom it Concerns, I am not in agreement with the assessment received from Massanutten in regards to their responseMy concern that the Platinum Membership for RCI was something I could have done on my own through RCI has NOT been addressedIt was not necessary for me to purchase at Massanutten for this Platinum upgrade to take place as I was led to believe and I was not aware of the Platinum upgrade through RCI until I RETURNED TO MY HOME AND RECEIVED AN EMAIL FROM RCI that I could upgrade to Platinum for additional perks and benefitsThis was a complete misrepresentation The day right to cancel was never mentioned during our purchase and I am of the impression, that the only goal for Massanutten was to make a sale regardless of what they needed to say or promise in order to convince us to move forward with the purchaseDuring the sales process, I was of the opinion that they really had my welfare and best interests in play, but they were only interested in saying whatever was needed, truth or not, to close the sale We were promised that the sales team would be able to help me maximize my RCI account and they would be available to help me with future reservationsI was also told that I could receive additional weeks at Massanutten by just a phone call to let them know when I wanted to vacation there and it would be a no-cost, no-point vacation, up to times in a yearAfter I initially called and spoke with the sales person, and found that through the lack of their return calls and emails was the norm, I realized that they had said what they thought necessary to close the sale with NO expectation of delivering the promised additional benefits and perks I am extremely dissatisfied with the manner their sales process was and is being handled and reiterate that I think I am due a refund Regards, [redacted]

Thank you for the opportunity to reply to Mrs [redacted] complaint.Mrs [redacted] ,As we had indicated in our letter to you in December we are terribly sorry to hear about your family pet, as an owner of several pets I completely understand how they become family I understand that you are experiencing some difficulty in using the product that you contracted for and purchased back in April of We would truly love to get you the access to use the product as our owners with points accounts really appreciate the flexibility, especially those with children We have an onsite RCI representative who is terrific when it comes to helping our owners begin using their RCI points to exchange to other resorts or if you would like she can also help you to secure a reservation to come visit our Resort and the unit you have purchased As an owner with us dating back to we do truly want to find a way to get you back vacationing using the product you have purchased.I would be happy to provide you with any of the documents from your closing that you think may help to clear up any confusion.Please let us know how we can help to get you on vacation.Sincerely, [redacted] ***

The customer, [redacted] ***, signed an agreement to purchase a new Summerland travel trailer on 11/19/and left a non-refundable credit card deposit of $ Mr [redacted] was fully aware of this transaction and his commitment allowed us to begin prepping and detailing the RV for his pithe next week On Wednesday 11/23/17, Mr [redacted] requested that his salesperson meet him at our Pataskala location to view a couple more RV's to insure that the Summerland was the right choice Our salesperson met him there and confirmed that the Summerland was the right RV When leaving the Pataskala location around 4pm, our salesperson also confirmed the appointment for delivery and orientation of the Summerland on 11/25/at 9am At this point, we had many hours invested in this transaction to insure complete customer satisfactionSix days after initial agreement and minutes before the scheduled orientation on 11/25/16, the customer informed us that he was no longer going to buy the camper and wanted a refund of his deposit The customer has agreed that we have done nothing wrong as a dealership and he has simply changed his mind It has been explained what goes into preparing a RV for proper delivery and why the deposit is so important as a commitment to buy With all of that being said, I have reached out to the customer and am currently awaiting a call back to discuss a resolution

I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution As we stated prior that we were lied to from the beginning, and through the entire process We were told that we won a two night trip with no strings attach, that we did not have to take the tour, but to go and enjoy the facility We specifically asked did this have anything to do with a time share? We were told No! After we got there with our kids, we were advised to be back in the lobby at 8:AM for our tour We questioned them about this and the people at the front desk told us we were lied to that if we do not take the tour then we needed to leave After agreeing to take the tour we were paired with our guide and we told him of the situation and that we were not interested with a time share He told us that he still needed to show us everything or he could lose his job After the tour we declined the purchase over and over again, we had multiple managers come in and continued pressure on us With the kids getting hungry and aggravated we finally gave in and purchased the time share that we did not want Regards, [redacted] ***

I am responding to the complaint filed by Mr [redacted] Mr [redacted] has spoken to our representatives in Reservations and is aware of why he can not utilize his week The reason this is the circumstance is because Mr [redacted] also owns another time-share in another association With that association there is an outstanding balance for the maintenance fees In all of our purchasing documents that are presented when an owner purchases, it states that all fees must be paid in full and up to date before you can occupy a time-share.Mr [redacted] was given this information and that is why he is not able to utilize his other timeshare.Please let me know if I can be of further assistanceRegards, [redacted]

I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. I want my money back they say that the email I got after I agreed to go to the resort, states that there is no refunds,( I don’t remember them saying it on the phone)also states in the letter that they don’t do rescheduling but they are willing to reschedule me but not give me my money. I didn’t get anything for the $75 and I think it is bad business for them to keep it. I can’t make the invitation in the forseeable future. I was willing to visit the in the future, but that ship has passed. Regards, [redacted]

I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [redacted] I contacted the business numerous times as well mailed the proper documentation & left numerous voicemails to have the contract rescinded, the only thing I received was the run around from this company as well as the loan officers Regards, [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Company has resolved issue by providing the due refund (for services not rendered)You can close this complaint ID nowthanks! Regards, [redacted] ***

Thank you for allowing us to reply to Ms [redacted] complaint Ms [redacted] ,I would first like to apologize for all of the trouble that you have had getting in touch with someone who could assist you with your ownership I do see where you purchased your Woodstone Meadows unit in March of I also notice that your first occupancy of the unit that you own is scheduled to be week of We would be more than happy to get you a reservation for the time that you own and explain any items that you have questions on I believe what someone was attempting to explain to you about changing your week is that in order to do so you would contact [redacted] the exchange company that offers you access to over 7,other properties that you can exchange your ownership to travel to We have an onsite [redacted] representative who would be happy to answer any questions you would have with regard to the exchange program and all of the benefits that [redacted] has to offer you along with your ownership at the resort I believe we have an email address associated with your ownership file and I will send an email soon, so we can hopefully get all of your questions answered.Sincerely, [redacted] ***