Great Plains Lending, LLC

Thank you for
the opportunity to address Ms. [redacted]’ concerns regarding the business
practices of Great Plains Lending (“Great Plains”).  We
appreciate the opportunity to respond.We would like to apologize for
the lack of customer service Ms. [redacted] claimed to have received. We...

are
committed to providing excellent customer service. On 05/03/2017, we sent a
response to Ms. [redacted] addressing her concerns at the email address we have on
file.At this time, we request that you consider this matter
closed. Thank you for your time and consideration

April 10, 2018
Revdex.com of Central Oklahoma
Attn: [redacted]
17 S Dewey Ave
Oklahoma City, OK 73102
RE: Case #[redacted] – [redacted]
Dear Ms. [redacted]:
Thank you for the opportunity to address Mr. [redacted]’s concerns regarding the business practices of
Great Plains Lending (“Great...

Plains”). We appreciate the opportunity to respond.
We are sorry to hear of Mr. [redacted]’s dissatisfaction with the loan he obtained from Great Plains
Lending. As with any other credit product that may appear on a credit report, his loan does
represent additional indebtedness which he has incurred. As a general practice, lenders such as
Great Plains use data from credit reporting agencies when evaluating applications for credit and
making credit decisions. As such, credit reporting agencies generally expect lenders who use
their credit reports for making credit decisions to report back loan experience data. We are
required to report all information accurately.
The loan agreement advises that we may report any information concerning Mr. [redacted]’s
performance to credit reporting agencies. Late Payments, missed payments, or other defaults on
his loan may be reflected in his credit history.
Additionally, the Fair Credit Reporting Act requires lenders to report accurate and valid data.
We have thoroughly reviewed his loan performance, and while we are sorry for any
inconvenience he has been caused, we cannot change or remove the accurate and valid data from
his credit file. We are committed to providing excellent customer service. On 04/10/2018, we
sent a response to Mr. [redacted] addressing his concerns at the email address we have on file.
At this time, we request that you consider this matter closed. Thank you for your time and
consideration.
Sincerely,
Great Plains Lending

Complaint: 12052142
I am rejecting this response because:The data Great Plains Lending has regarding this matter is neither valid or accurate. Their customer service rep instructed me to send an e-mail giving authorization...

to proceed with ACH payments. I did as instructed and representatives of Great Plains Lending provided false and misleading information. I've secured a loan with this lending company prior to this occurrence and I requested the ACH auto drafts to be suspended until further notice due to insufficient funds. When I requested reinstatement of the payments there were no issues like this and my loan was paid off with no problems. I did the exact same thing last time but this time there were different results. The mistake is there's and I should not be penalized for their error.
Sincerely,
[redacted]

Thank you for
the opportunity to address Ms. [redacted]’s concerns regarding the business
practices of Great Plains Lending (“Great Plains”).  We
appreciate the opportunity to respond.All terms and conditions are
clearly disclosed in Ms. [redacted]’s Loan Agreement during the application
process. At the time Ms. [redacted] applied for her loan, she was presented
with the terms and conditions, which she acknowledged and accepted. Great
Plains Lending does not charge any fees or apply any processes above and beyond
what is disclosed and acknowledged by the customer. Furthermore, our policy on
credit reporting is clearly defined in our customer’s loan agreement and on our
website.We are committed to providing
excellent customer service. Our records indicate that Ms. [redacted]’s request
to update her account was submitted and processed correctly. Furthermore, we
have reached out directly to Ms. [redacted] to provide a detailed explanation
of the activity that occurred on her account.At this time, we have offered what we believe is an
acceptable payment arrangement to amicably resolve this matter. We have
encouraged Ms. Tuberville to reach out to us directly to discuss our offer and
respectfully request that you consider this matter closed.

Please see the attached document.

April 10, 2018
Revdex.com of Central Oklahoma
Attn: [redacted]
17 S Dewey Ave
Oklahoma City, OK 73102
RE: Case # [redacted] – [redacted]
Dear Ms. [redacted]:
Thank you for the opportunity to address Ms. [redacted]’s concerns regarding the business
practices of Great Plains Lending (“Great Plains”). We appreciate the opportunity to respond.
As previously stated, all terms and conditions are clearly disclosed in Ms. [redacted]’s Loan
Agreement during the application process. At the time Ms. [redacted] applied for her loan, she
was presented with the terms and conditions, which she acknowledged and accepted. Great
Plains Lending does not charge any fees or apply any processes above and beyond what is
disclosed and acknowledged by the customer.
Furthermore, our policy on credit reporting is clearly defined in our customer’s loan agreement
and on our website. Additionally, we are required to report all valid data as accurately as
possible, and it will not be removed. We have thoroughly reviewed her credit file and it is being
reported accurately to the credit bureau.
To address her additional concerns regarding our lending practices and ability to lend, we have
sent a correspondence on 4/10/2018 to the email address we have on file for Ms. [redacted]
providing her with our lending policies, and our license to lend. We further recommended to
have her contact our offices directly to address any remaining balances owed.
At this time, we request that you consider this matter closed. Thank you for your time and
consideration.
Sincerely,
Great Plains Lending

Complaint: [redacted]
I am rejecting this response  because I do not owe them a penny.  As per my previous request I am asking them to remove information from my credit report. They are doing business illegally. This company is being investigated by the CFPB   I am hopeful that they are finally shut down. 
Sincerely,
[redacted]