Great Plains Lending, LLC

Complaint: [redacted] I am rejecting this response because: They have not contacted me on that dateI received a email and they are still charging me for the services that I feel have been paid twice I owed $I have pay to them alreadyThey have not contacted per the letter letting me what can be done I do not want a refundJust want closed out and removed from there list and paid in fullthank you for your assist Sincerely, [redacted]

Thank you for the opportunity to address Mr***’s concerns regarding the business practices of Great Plains Lending (“Great Plains”)We appreciate the opportunity to respond.We are sorry to hear of Mr ***’s dissatisfaction with the loan he obtained from Great Plains LendingAs with any other credit product that may appear on a credit report, his loan does represent additional indebtedness which he has incurredAs a general practice, lenders such as Great Plains use data from credit reporting agencies when evaluating applications for credit and making credit decisionsAs such, credit reporting agencies generally expect lenders who use their credit reports for making credit decisions to report back loan experience dataWe are required to report all information accurately.The loan agreement advises that we may report any information concerning Mr***’s performance to credit reporting agenciesLate Payments, missed payments, or other defaults on his loan may be reflected in his credit history.Additionally, the Fair Credit Reporting Act requires lenders to report accurate and valid dataWe have thoroughly reviewed his loan performance, and while we are sorry for any inconvenience he has been caused, we cannot change or remove the accurate and valid data from his credit file.At this time, we request that you consider this matter closedThank you for your time and consideration

Complaint: [redacted] I am rejecting this response because I do not owe them a penny As per my previous request I am asking them to remove information from my credit reportThey are doing business illegallyThis company is being investigated by the CFPB I am hopeful that they are finally shut down Sincerely, [redacted]

Complaint: I am rejecting this response because:The data Great Plains Lending has regarding this matter is neither valid or accurateTheir customer service rep instructed me to send an e-mail giving authorization to proceed with ACH paymentsI did as instructed and representatives of Great Plains Lending provided and misleading informationI've secured a loan with this lending company prior to this occurrence and I requested the ACH auto drafts to be suspended until further notice due to insufficient fundsWhen I requested reinstatement of the payments there were no issues like this and my loan was paid off with no problemsI did the exact same thing last time but this time there were different resultsThe mistake is there's and I should not be penalized for their error Sincerely, [redacted]

Thank you for the opportunity to address Mr [redacted] ’ concerns regarding the business practices of Great Plains Lending (“Great Plains”) We appreciate the opportunity to respond.All terms and conditions are clearly disclosed in Mr [redacted] ’ Loan Agreement during the application process At the time Mr [redacted] applied for his loan, he was presented with the terms and conditions, which he acknowledged and acceptedGreat Plains Lending does not charge any fees or apply any processes above and beyond what is disclosed and acknowledged by the customer Furthermore, our policy on credit reporting is clearly defined in our customer’s loan agreement and on our website.We are committed to providing excellent customer serviceOn April 13, 2017, we reached out to Mr [redacted] addressing his concerns.At this time, we request that you consider this matter closedThank you for your time and consideration

Thank you for the opportunity to address Ms [redacted] ’ concerns regarding the business practices of Great Plains Lending (“Great Plains”) We appreciate the opportunity to respond.We would like to apologize for the lack of customer service Ms [redacted] claimed to have receivedWe are committed to providing excellent customer serviceOn 05/03/2017, we sent a response to Ms [redacted] addressing her concerns at the email address we have on file.At this time, we request that you consider this matter closedThank you for your time and consideration

Thank you for the opportunity to address Ms [redacted] ’s concerns regarding the business practices of Great Plains Lending (“Great Plains”) We appreciate the opportunity to respond.All terms and conditions are clearly disclosed in Ms [redacted] ’s Loan Agreement during the application processAt the time Ms [redacted] applied for her loan, she was presented with the terms and conditions, which he acknowledged and acceptedGreat Plains Lending does not charge any fees or apply any processes above and beyond what is disclosed and acknowledged by the customerFurthermore, our policy on credit reporting is clearly defined in our customer’s loan agreement and on our website.We are committed to providing excellent customer serviceOn April 27, 2017, we responded to Ms [redacted] ’s concerns at the email address we have on file.At this time, we request that you consider this matter closedThank you for your time and consideration

Complaint: [redacted] I am rejecting this response because: They did not update my checking account information timely It took me paydays to get it changed and I had to pay NSF because they sent to account I was closing, I have the records Now they say I owe all of this interest and they aretaking random amounts out of my checking account and say I still owe the same thing I owed in JanuaryI will not accept their settlement due to they have taken out random payments totaling $120+ They want to settle for $140+ I asked if they just keep the $and let us call it even They refused and said no you owe $250.I received email on January 19th said I owe $ Since then they have taken $and as of yesterday they say I still owe $ Sincerely, [redacted]

Please view the attachment

Thank you for
the opportunity to address Mr. [redacted]’s concerns regarding the business
practices of Great Plains Lending (“Great Plains”). We appreciate the opportunity to respond.We are sorry to hear of Mr.
[redacted]’s dissatisfaction with the loan he obtained from Great Plains Lending. As
with any...

other credit product that may appear on a credit report, his loan does
represent additional indebtedness which he has incurred. As a general practice,
lenders such as Great Plains use data from credit reporting agencies when
evaluating applications for credit and making credit decisions. As such, credit
reporting agencies generally expect lenders who use their credit reports for
making credit decisions to report back loan experience data. We are required to
report all information accurately.The loan agreement advises that
we may report any information concerning Mr. [redacted]’s performance to credit
reporting agencies. Late Payments, missed payments, or other defaults on his
loan may be reflected in his credit history.Additionally, the Fair Credit
Reporting Act requires lenders to report accurate and valid data. We have
thoroughly reviewed his loan performance, and while we are sorry for any inconvenience
he has been caused, we cannot change or remove the accurate and valid data from his credit file.At this time, we request that
you consider this matter closed. Thank you for your time and consideration.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Thank you for
the opportunity to address Mr. [redacted]’s concerns regarding the business
practices of Great Plains Lending (“Great Plains”).  We
appreciate the opportunity to respond.All terms and conditions are
clearly disclosed in Mr. [redacted]’s
Loan Agreement during the application process. At the time Mr. [redacted] applied for
his loan, he was presented with the terms and conditions, which he acknowledged
and accepted. Great Plains Lending does not charge any fees or apply any
processes above and beyond what is disclosed and acknowledged by the customer.
Furthermore, our policy on credit reporting is clearly defined in our
customer’s loan agreement and on our website.We are committed to providing
excellent customer service. On June 15, 2017, we reached out to Mr. [redacted]
addressing his concerns.At this time, we request that you
consider this matter closed. Thank you for your time and consideration.

Complaint: [redacted]
I am rejecting this response because: They have not contacted me on that date. I received a email and they are still charging me for the services that I feel have been paid twice I owed $1200.00. I have pay 2800 to them already. They have not...

contacted per the letter letting me what can be done.  I do not want a refund. Just want closed out and removed from there list and paid in full. thank you for your assist.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: They did not update my checking account information timely.  It took me 3 paydays to get it changed and I had to pay 2 NSF because they sent to account I was closing, I have the records.  Now they say I owe all of this...

interest and they aretaking random amounts out of my checking account and say I still owe the same thing I owed in January. I will not accept their settlement due to they have taken out 3 random payments totaling $120+.  They want to settle for $140+.  I asked if they just keep the $120 and let us call it even.  They refused and said no you owe $250.I received email on January 19th said I owe $232.  Since then they have taken $512.13 and as of yesterday they say I still owe $250.
Sincerely,
[redacted]

April 2, 2018
Revdex.com of Central Oklahoma
Attn: [redacted]
17 S Dewey Ave
Oklahoma City, OK 73102
RE: Case # [redacted] – [redacted]
Dear Ms. [redacted]:
Thank you for the opportunity to address Ms. [redacted]’s concerns regarding the business
practices of Great Plains Lending...

(“Great Plains”). We appreciate the opportunity to respond.
All terms and conditions are clearly disclosed in Ms. [redacted]’s Loan Agreement during the
application process. At the time Ms. [redacted] applied for her loan, she was presented with the
terms and conditions, which she acknowledged and accepted. Great Plains Lending does not
charge any fees or apply any processes above and beyond what is disclosed and acknowledged
by the customer. Furthermore, our policy on credit reporting is clearly defined in our customer’s
loan agreement and on our website.
We are committed to providing excellent customer service. On 04/2/2018, we sent a response to
Ms. [redacted]’s addressing her concerns at the email address we have on file.
At this time, we request that you consider this matter closed. Thank you for your time and
consideration.
Sincerely,
Great Plains Lending

Please view attachment.

Thank you for
the opportunity to address Mr. [redacted]’ concerns regarding the business
practices of Great Plains Lending (“Great Plains”).  We
appreciate the opportunity to respond.All terms and conditions are
clearly disclosed in Mr. [redacted]’ Loan Agreement during the...

application
process.  At the time Mr. [redacted] applied
for his loan, he was presented with the terms and conditions, which he acknowledged
and accepted. Great Plains Lending does not charge any fees or apply any
processes above and beyond what is disclosed and acknowledged by the customer.
Furthermore, our policy on credit reporting is clearly defined in our
customer’s loan agreement and on our website.We are committed to providing
excellent customer service. On April 13, 2017, we reached out to Mr. [redacted]
addressing his concerns.At this time, we request that
you consider this matter closed. Thank you for your time and consideration.

I reject the response of the business.
I have attached a copy of the email and my response to them to which I have not received a response.
First, they are not licensed to do business in Louisiana which, in order to do so, they must be registered with the state. Second, my contract explicitly...

states that "refinance is subject to their approval upon their sole discretion". When I first contacted customer service, they explicitly stated that no policy EVER existed. In their e-mail, they state that it was miscommunication; however, I believe what the representative told me was the truth. In order for them to work with you, they want you to go into default. Since the events of the first two, they are in breach of their own contract since no policy has EVER existed and they are not licensed to do business within the state of Louisiana. They falsified their own contract; therefore, it is NULL and VOID.
Thanks,
[redacted]

Please see attached document.

Thank you for
the opportunity to address Ms. [redacted]’s concerns regarding the business
practices of Great Plains Lending (“Great Plains”).  We
appreciate the opportunity to respond.All terms and conditions are
clearly disclosed in Ms. [redacted]’s Loan Agreement during the...

application
process. At the time Ms. [redacted] applied for her loan, she was presented with
the terms and conditions, which he acknowledged and accepted. Great Plains
Lending does not charge any fees or apply any processes above and beyond what
is disclosed and acknowledged by the customer. Furthermore, our policy on
credit reporting is clearly defined in our customer’s loan agreement and on our
website.We are committed to providing
excellent customer service. On April 27, 2017, we responded to Ms. [redacted]’s
concerns at the email address we have on file.At this time, we request that you
consider this matter closed. Thank you for your time and consideration.