Good Feet

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

I thank the Good Feet Store of Murfreesboro, Ms. Kathy and Ms. Becky for being able to help my feet problems. This product really does work and they have changed my life. Ms. Becky is a great customer service representative for Good Feet. She is very patient and professional.
The minute I put the product on, I knew it was a real. I recommend Good Feet of Murfreesboro to anyone. It is the real deal!
Satisfied and Happy Customer,
Joe

Their products are extremely overpriced, and their salespeople are trained liars.They need all that money to pay for deceptive TV ads and legal defense. Arch supports can help people with heel spurs and plantar facsitis, but they will tell you that their products relieve pain from every known medical condition. If you are deceived by their slick ads, be prepared to pay $1,000 for some injection molded plastic parts. Stay away from this flim flam operation and go see a medical doctor.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

From: Kendell B[redacted]<[redacted].com>Date: Mon, Mar 27, 2017 at 1:57 PMSubject: Re: The Good Feet Store -- [redacted] Shoes...To: "[redacted]@myRevdex.com.org" <[redacted]@myRevdex.com.org>[redacted],Per our conversation...I have attached part of the email thread regarding complaint...

#[redacted].Let me know what else you need from me.Thank you for your help.Kendell B[redacted]Good Feet###-###-####cell:  ###-###-####From: Kendell B[redacted] <[redacted].com>Sent: Thursday, March 16, 2017 12:54 PMTo: [redacted]Subject: Re: Good Feet -- [redacted] Shoes... I mentioned to [redacted], -- now that we know the sizing -- should you need another pair, you can call us and we will place the order for you.  (or you can email me).  (One trip vs. Two)We carry two lines of shoes -- [redacted] and [redacted] -- limited options, but both handle wide sizes that should accommodate your daughter's braces.(we are primarily an arch support store -- not a ton of shoes). Thank you.Is there anything I can do to get you to take the [redacted] review off?I am sorry for the inconvenience and hassle of all of this.  Sincerely,Kendell B[redacted]###-###-####store:  ###-###-####

Good afternoon!
On Saturday afternoon, October 22nd Ms. [redacted] came into the store wanting to receive a refund.  We discussed the fact that we have a number of other products that we could exchange for her to address the problem she had.  She refused this offer and stated that...

Jackie had told her she had 21 days for a return.  We have never had a 21 day return policy and Jackie has been a trusted, honest employee.  I pointed out that she had initialed the receipt where the return policy is clearly stated.  Due to the extensive consultation and personalized fitting we do not offer a complete refund but rather a store credit.  Based on the fact that she is in purchasing it seemed she understood the terms of the purchase.  There was no intent to insult in any way.  She left the store hurriedly and left her receipt on the counter.I would be happy to meet with Ms. [redacted] and find an acceptable resolution.  Please have her contact me to arrange a time to meet.
Sincerely,
Jonathan C[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[I have lost faith in the product and the staff of Good Feet, which is why I did not accept his offer of a replacement when I was at the store on 10/22/16 as he noted.  I never would have made the purchase if the 21 day return and refund was not available.   Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]

Report of customer is accurate as of dates of purchase 7/16/16 and phone call 7/18/16. Typically it takes 16 days to adjust to the orthotics. She attempted to get a refund two days after purchase. She would have only worn a very short period of time assuming she followed the written and oral...

instructions. This is not enough time to even remotely figure anything out. We have a signed Copy of the store policy "No Refunds. Exchanges for arch supports within 30 days of purchase, by appointment only. Arch support exchanges are toward less aggressive styles. All shoes and cushion sales are Final." 7/16/ 16 at the time of purchase this was gone over before payment received orally and written as identified by the customers signature that was also dated by the customer. Customer has other options if she cannot wear product.

Review: I purchased a Classic W455 feet support on July/16/16 at the Good Feet 20280 Rt 19 Cranbery TWP pa 16066. The seller took a foot print and show me arch support items. After I bough it, I did use it and the feet pain got worse. I did call the business on Monday July/18/16 to return the merchandize and the manager told me the money is not refundable. If they told me that before I made the payment to the cashier I will never buy the merchandize. A friend translated the purchase receit (#[redacted])because I don't understand English well and told me that there is no refund, it was a day after I bough the feet support. There are issues: selling the product based on inaccurate assumption, just based on a foot print without knowing what is going on inside the feet; I will see a doctor to see what is going on in the feet. Because of my language barriers I was not aware of the terms/regulations of the refund policy at the time of the purchase. The product does not work for me, is causing more excruciating pain.Desired Settlement: A complete refund.

Business

Response:

Report of customer is accurate as of dates of purchase 7/16/16 and phone call 7/18/16. Typically it takes 16 days to adjust to the orthotics. She attempted to get a refund two days after purchase. She would have only worn a very short period of time assuming she followed the written and oral instructions. This is not enough time to even remotely figure anything out. We have a signed Copy of the store policy "No Refunds. Exchanges for arch supports within 30 days of purchase, by appointment only. Arch support exchanges are toward less aggressive styles. All shoes and cushion sales are Final." 7/16/ 16 at the time of purchase this was gone over before payment received orally and written as identified by the customers signature that was also dated by the customer. Customer has other options if she cannot wear product.

Review: They say they guarantee, but no refund allowed if they don't work, which they don't disclose when you purchase, but make you believe they will.

purchased my orthopedics and they did not work for me. I went to my doctor and he said they were not what I needed. I went back to the store 29 days later and they said they would not give me a refund due to store policy. I asked to talk to store owner but was not allowed too talk to him. When you buy the product they say they are guaranteed, but don't tell you not returnable.. They lead people to believe that if they don't work they will take them back. I have been trying to get my money back, which I put on my credit card. The orthodicpedics hurt my feet and cause me more pain then I had before. All I want is my money back. I bought 2 pair thinking they were going to help me not cause me more pain. I spent over $600 for them and thought it was going to be money well spent. They should not treat their customers this way and should stand behind their products. They have offered me store credit, but how is that going to help when I don't want their orthopedics. Please tell me how we can resolve this.Desired Settlement: I expect a full refund for a product that does not work for me.

Business

Response:

Initial Business Response

Our store policy is prominetly posted in our stores, on our receipts and is also verbalized to each customer that comes in our stores. Our policy allows for any necessary refittings or resizing should any consumer not be able to wear our products comfortably in order to get whatever potential benefit there might be. Our company nor could any doctor guarantee any specific results. Our policy is the finest in the industry as it allows people to basically try the product, which is nececesary given the type of product it is. That being said, all of our customers make their purchases knowing that should they choose not to wear the products for any reasons, they will be given a store credit which can be used for our great footwear or can be given to anyone else who would like to try our supports.

[redacted] R [redacted]

Mangaging General Partner, Good Feet of Sacramento Inc

Review: Where do I start? The lady that owns this store in [redacted], in the [redacted] of town, sure needs a good customer service class! I have feet that are hard to fit shoes, so, I purchased a pair of $140.00 tennis shoes in Feb. 2013, in hopes I'd have some good decent shoes to wear for the winter! It took several weeks for them to come in and I got the call and went to try them on. Wore them home and never put them back on again, because they hurt my feet. Called and told them and when I went back to the store they ordered a 2nd pair, which also took several weeks to come in, they were worse then the 1st pair! I tried to get my money back with the 1st pair and the young man I was working with, was very insistent to try and order through a different company. Well, the 1st pair of shoes when back home with me again! Weeks went by and I never heard from the store? I called and there were no records of any of these conversations or another pair of replacement shoes ever being ordered? Because I live on the opposite end of where this store is, it's difficult for me to find the time to get over there. I did stop by three times and either the store was not open on (Monday's) or they had already closed for the day? Made it very inconvenient! I finally got a chance to go by today (09-17-13), neither of the two young men that had worked with me were there, but the Lady owner was!~ I tried to explain to her what had happened and why it has taken so long for all this to transpire and she would not listen, and was very rude, would not consider that it was on her employees' NOT FOLLOWING up and her store! She refused to give me the refund of $140.00. She said I would have to contact the company that makes this shoe! What I found out is that she cannot keep employees, and now I know why? Also, I found out that GOOD FEET no long orders shoes from this company my shoes were from, so that could be a good indication, why this lady took my money and refuse to give it back? BAD CUSTOMER SERVICE! I did contact the compayDesired Settlement: Through the original shoe company,[redacted], they are graciously, sending me a replacement pair of shoes and a return box and label, so if these shoes fit and work for my feet, I will keep them and return the original pair! But the issues stands, GOOD FEET RICHMOND, refuses to refund any monies, that was paid to them for these shoes! SO, not sure where to go from here! I do have the original receipt!

Business

Response:

Dear Revdex.com,

Review: I bought 3 orthotics from Good Feet store due to pain in my feet on July 16, 2015. I purchased them in the [redacted] Store for a total of $930.40. As soon as started using the product, I developed severe back pain. I never had back pain before! I went back on July 31 to get a refund and they told me to switch to a different orthotic therefore I did. The back pain increased and had severe back spasms. My medical doctor ordered a MRI, blood work and urine analysis. After much time, effort and medical expenses, the result confirmed muscle spasms from the orthotics. I went back to Good Feet in [redacted] to return the orthotics on August 13, 2015. They would not let me return the 3 foot cushions I purchases for $75 and only gave me back only 80% of the total purchase of the orthotics which totaled $680.51.Therefore I lost a total of $249.89! Also when I returned the product, [redacted] stated that he had customers that had these symptoms and it may take up to 2 years to find the correct orthotic.

But after I returned their product, the pain in my back stopped! So I want a total refund because their product caused physical pain and a financial loss!!!Desired Settlement: I want a full refund for the orthotics which totals $249.89. I now have medical bills due to their product so I expect a full refund for their faulty product. Thank you for your time.

Business

Response:

Dear [redacted],