Good Feet

Good afternoon! On Saturday afternoon, October 22nd Ms [redacted] came into the store wanting to receive a refund We discussed the fact that we have a number of other products that we could exchange for her to address the problem she had She refused this offer and stated that Jackie had told her she had days for a return We have never had a day return policy and Jackie has been a trusted, honest employee I pointed out that she had initialed the receipt where the return policy is clearly stated Due to the extensive consultation and personalized fitting we do not offer a complete refund but rather a store credit Based on the fact that she is in purchasing it seemed she understood the terms of the purchase There was no intent to insult in any way She left the store hurriedly and left her receipt on the counter.I would be happy to meet with Ms [redacted] and find an acceptable resolution Please have her contact me to arrange a time to meetSincerely, Jonathan C***

Their products are extremely overpriced, and their salespeople are trained liars.They need all that money to pay for deceptive TV ads and legal defenseArch supports can help people with heel spurs and plantar facsitis, but they will tell you that their products relieve pain from every known medical conditionIf you are deceived by their slick ads, be prepared to pay $1,for some injection molded plastic partsStay away from this flim flam operation and go see a medical doctor

I thank the Good Feet Store of Murfreesboro, MsKathy and MsBecky for being able to help my feet problemsThis product really does work and they have changed my lifeMsBecky is a great customer service representative for Good FeetShe is very patient and professional The minute I put the product on, I knew it was a realI recommend Good Feet of Murfreesboro to anyoneIt is the real deal! Satisfied and Happy Customer, Joe

Revdex.com: For complaint # [redacted] , I have received a full refund from the business Thanks, [redacted]

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [I have lost faith in the product and the staff of Good Feet, which is why I did not accept his offer of a replacement when I was at the store on 10/22/as he noted I never would have made the purchase if the day return and refund was not available Provide details of why you are not satisfied with this resolution.] Regards, [redacted]

From: Kendell B [redacted] < [redacted] @ [redacted] .com>Date: Mon, Mar 27, at 1:PMSubject: Re: The Good Feet Store -- [redacted] Shoes...To: " [redacted] @myRevdex.com.org" < [redacted] @myRevdex.com.org> [redacted] ,Per our conversation...I have attached part of the email thread regarding complaint # [redacted] .Let me know what else you need from me.Thank you for your help.Kendell B [redacted] Good Feet###-###-####cell: ###-###-####From: Kendell B [redacted] < [redacted] @ [redacted] .com>Sent: Thursday, March 16, 12:PMTo: [redacted] Subject: Re: Good Feet -- [redacted] ShoesI mentioned to [redacted] , -- now that we know the sizing -- should you need another pair, you can call us and we will place the order for you (or you can email me) (One trip vsTwo)We carry two lines of shoes -- [redacted] and [redacted] -- limited options, but both handle wide sizes that should accommodate your daughter's braces.(we are primarily an arch support store -- not a ton of shoes)Thank you.Is there anything I can do to get you to take the *** review off?I am sorry for the inconvenience and hassle of all of this Sincerely,Kendell B [redacted] ###-###-####store: ###-###-####

July 9, 2015 RE: [redacted] [redacted] Thanks for bringing this matter to our attention. We at TheGood Feet Store are interested in resolving any dispute with our customers andhave made it our focus to take care of those... who come to us for help with thefeet and body concerns. Our company policies are no refunds in store credit only,but we do offer free resizing and exchanging of every arch supports for 30days. With each visit we work personally with customers and spend time toensure satisfaction and make sure they feel comfortable in the supports priorto them ever leaving our store.In the arch support / orthotic industry it is a standard notto refund on supports. And exchanging them for a different support is unheardof since arch supports are a personal item. They receive allot of abusewith use and not to mention and average person sweats a half a pint of sweat intheir feet each day. Although we go above and beyond this standard and not onlyallow exchanging of them for different inserts they can even use the credit forshoes, cushions, massagers or anything else we carry. We want to make sure thatour customers receive full value for what they have spent at our store.At this point [redacted] came been back to the storeJune 22, 2015, she returned two pair each of supports, cushions and cluffywedge resulting in a partial refund and she did keep one pair each of supports,cushions and cluffy wedge. We believe this issue has been resolved to thecustomer’s satisfaction.Thank you for your time and help in this matter,Lezlea M***The Good Feet Store Portland

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

I wish I had never walked in that store. Yes like so many others I let them talk me into believing that this was going to be a problem solver for my hurting feet and hips. Now my feet and hips feel like they have gotten worse , pain wise. Already exchange once and need to go exchang again. I feel so stupid for paying $1082 for two inserts, shoe padding and a set of toe pads that get out in shower insoles that do nothing! Once a fool, always a fool. That's how I feel. Regrets totally.

Hello Mr***, We apologize that you were not satisfied with the experience you had in our Eugene locationIt is to my understanding that you have been back in to the store and worked with Diane once more under the supervision of the Store Manager to exchange for different productsWe do
hope that you have found relief with the new products you were fit with, and if you have not please do not hesitate to contact either the store or myself and we will work with you until you are satisfied with the resolutionMy name is Kristina and I am the Regional Manager for Good Feet NWMy contact number is (503) 826-Thank you for reaching out as we are unable to solve a problem that we are unaware of. Sincerely, Kristina B***

Good afternoon!On Saturday afternoon, October 22nd Ms*** came into the store wanting to receive a refund We discussed the fact that we have a number of other products that we could exchange for her to address the problem she had She refused this offer and stated that Jackie had
told her she had days for a return We have never had a day return policy and Jackie has been a trusted, honest employee I pointed out that she had initialed the receipt where the return policy is clearly stated Due to the extensive consultation and personalized fitting we do not offer a complete refund but rather a store credit Based on the fact that she is in purchasing it seemed she understood the terms of the purchase There was no intent to insult in any way She left the store hurriedly and left her receipt on the counter.I would be happy to meet with Ms*** and find an acceptable resolution Please have her contact me to arrange a time to meet.Sincerely,Jonathan C***

Hello, We have been in contact with *** and have resolved this concern in partnership with herShe has been back to our Spokane location and was taken care of to her full satisfaction. Sincerely, Kristina B***Regional Manager Good Feet NW

I'm a very active individual About years ago, I started having issues with blisters on my feet any time that I would run miles or more I tried every little trick I could find by online and had no luck with resolving the issues I went to a different store that is known to help runners They put me in new shoes and arch supports I didn't have improvement with that approach I went to a podiatrist and he was left baffled as what I could do I felt like I was out of options and needed to give up running, at least distance running I kept seeing the Good Feet commercials as I would get ready for work in the mornings; so I gave it a shot Brannon at the Murfreesboro store fitted me for shoes and arch supports He instructed me on how to break them in before I tried running It has been a huge success This past weekend, I ran a 5k on Saturday and a 10k on Monday, Labor Day I cut almost minutes off my time from last year in my 10k and most importantly, I don't have any blisters My feet, legs and hips feel great, better than they have in a couple of years I'm forever a customer of Good Feet in Murfreesboro

Dear ***,
Good Feet has been helping people get pain relief since 1995, and I am proud to lock my doors every day knowing that we have changed people's lives for the better As such, we are very sorry that you feel your orthotics caused your back pain Some clients do
have a harder time getting used to the supports, but extreme reactions such as yours are exceedingly rare In fact, in years of being in Connecticut, you are only the 2nd client to have a reaction of this type In the past we worked with the client through refits to make it more accommodating to that person's tolerance, and in the end they were able to wear their supports comfortably We attempted to do that in your case as well, but in light of the level of pain you were in, we can't blame you for wanting to return themAs you know, per our return policy printed on your receipt, cushions are non-refundable Also, you had the option to take a 100% in-store credit, or an 80% refund minus non-refundable items, totaling $plus tax You chose to take the 80%Considering your experience with us, the distance you had to travel to come to our store, the expenses you faced from the doctor, and your willingness to allow us to perform at least one refit, I am going to accept your offer for a full refund, in spite of our return policyPlease call me directly at ###-###-#### and I will take care of it over the phoneSincerely,
*** ***

Dear ***,Good Feet has been helping people get pain relief since 1995, and I am proud to lock my doors every day knowing that we have changed people's lives for the better As such, we are very sorry that you feel your orthotics caused your back pain Some clients do have a harder time
getting used to the supports, but extreme reactions such as yours are exceedingly rare In fact, in years of being in Connecticut, you are only the 2nd client to have a reaction of this type In the past we worked with the client through refits to make it more accommodating to that person's tolerance, and in the end they were able to wear their supports comfortably We attempted to do that in your case as well, but in light of the level of pain you were in, we can't blame you for wanting to return them.As you know, per our return policy printed on your receipt, cushions are non-refundable Also, you had the option to take a 100% in-store credit, or an 80% refund minus non-refundable items, totaling $plus tax You chose to take the 80%.Considering your experience with us, the distance you had to travel to come to our store, the expenses you faced from the doctor, and your willingness to allow us to perform at least one refit, I am going to accept your offer for a full refund, in spite of our return policy.Please call me directly at ###-###-#### and I will take care of it over the phone.Sincerely,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Regards, *** ***

Revdex.com:
For complaint #[redacted], I have received a full refund from the business.
Thanks,
[redacted]

July 9, 2015 RE:          [redacted]Thanks for bringing this matter to our attention. We at TheGood Feet Store are interested in resolving any dispute with our customers andhave made it our focus to take care of those...

who come to us for help with thefeet and body concerns. Our company policies are no refunds in store credit only,but we do offer free resizing and exchanging of every arch supports for 30days. With each visit we work personally with customers and spend time toensure satisfaction and make sure they feel comfortable in the supports priorto them ever leaving our store.In the arch support / orthotic industry it is a standard notto refund on supports. And exchanging them for a different support is unheardof since arch supports are a personal item. They receive allot of abusewith use and not to mention and average person sweats a half a pint of sweat intheir feet each day. Although we go above and beyond this standard and not onlyallow exchanging of them for different inserts they can even use the credit forshoes, cushions, massagers or anything else we carry. We want to make sure thatour customers receive full value for what they have spent at our store.At this point [redacted] came been back to the storeJune 22, 2015, she returned two pair each of supports, cushions and cluffywedge resulting in a partial refund and she did keep one pair each of supports,cushions and cluffy wedge. We believe this issue has been resolved to thecustomer’s satisfaction.Thank you for your time and help in this matter,Lezlea M[redacted]The Good Feet Store Portland

The customer will be coming into the store this week to either receive a partial refund or a different product that is better suited for them.

Hello Mr. [redacted], We appreciate you reaching out and allowing us the opportunity to resolve your issue. Since we have issued the refund at store level we are considering this complaint resolved. If there are any further concerns you have please feel free to reach out to me at...

503-431-2420. Sincerely, Kristina B[redacted]Regional ManagerGood Feet NW