Gold's Gym

After reviewing the membership and personal training documents, it seems as your wife indeed signed up for personal training and not you.  Since she is liable for the personal training payments, you are correct in that it should not prevent you from cancelling your membership. You requested...

cancellation on 9/16/17, so we can backdate your 30 day notice to that date and cancel out your membership with no further payments.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I have received a refund from Gold's Gym.
Regards,
[redacted]

$37.45 was returned to his credit card on file ending in [redacted] on 5/3/2017.

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
As requested in my complaint, I need Gold's Gym to confirm that they have not reported this as a bad debt to any credit reporting agency. If it has been reported, I need confirmation that this has been corrected.  Thank you.
Regards,
[redacted]

To Whom it may concern, The rule of not dropping and/or slamming weights from overhead has been in place since we opened.  The only exception to that rule is when a member is under supervision of one of our coaches during an organized class.   We simply asked the member to not...

drop the weights from overhead.  This is dangerous practice when done unsupervised for the member and for members around them.  This is a standard rule for all of our locations.Up until this incident we had not witnessed this particular member dropping from overhead, maybe it was being done without the staff being aware.  When our manager noticed, it was brought to her attention in a very polite way by our staff.  The member became very irate and began cussing, asked for her membership to be cancelled and stormed out of the gym.We simply complied with her request to cancel her membership which she was paying $19.99/mo.  Our membership structure is setup for pay as you go, so the member never paid for any gym usage beyond her cancelation request.   As outlined in her complaint she used the gym regularly and without issue up until this interaction so therefore there is no refund due.

HelloAccording to our records, member [redacted] signed up at Gold's Gym on May 19, 2016. I also see record of [redacted] calling [redacted] Financial to cancel his membership on the 25th of May. I do not see record of any money back guarantee on his contract. The only guarantee we set forth is a 3 Day Cancel...

unless otherwise noted. Therefore, Mr [redacted] was locked in to his contract at the point of attempted cancellation.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Dear [redacted],We would like to apologize for any inconvenience you may have experienced. Per the terms and conditions of your signed contract, a member must update their credit card information 5-7 business days prior to their next draft in order to avoid any fees. However, if you can provide...

proof from your bank stating that you were issued a new card less than 5-7 days prior to your draft (this means you would have had to receive your card no earlier than 06.20.14) , we will waive your NSF fee. As far as cancellation of your account in concerned, a member is only permitted to cancel their membership while currently in term if they can provide proof of move, permanent disability, or military obligation. If you wish to cancel your membership, you will have to pay the remaining value left on your account. Sincerely,Gold's Gym Fitness Alliance, LLC

[redacted] signed up at our club on 6/17/2015 and purchased her personal training on 7/23/2015. In our membership clause, it does state that you can cancel due to moving however on our training agreements, it does not. There is a 3 day cancellation policy for the training however [redacted] was past that...

point when she requested the refund. We have attempted to contact [redacted] for the past few weeks in regards to this inquiry but have been unsuccessful each time in reaching her. We are willing to discuss this situation and find a resolution however [redacted] does need to get in touch with someone on our management team. Please contact Erin M[redacted] @ [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in...

reference to complaint ID [redacted], and find that this resolution is satisfactory to me ONLY if the refund is in total for the charges made which is $494.12.
Regards,
[redacted]

Hello,I am sorry for all the confusion and frustration. Sometimes such situations get lost in the communication between employees, and in this case, it did indeed. I have cancelled the account belonging to [redacted].

Dear Ms. [redacted],We would like to apologize for any inconvenience you may have experienced. Although your husband was a "family add on" and he was attached to your billing, you are still required to update his billing information and submit a separate request to cancel the membership. Your...

accounts were not separated, but rather they must be treated as so. Per the terms and conditions of your signed agreement, it is the member's sole responsibility to ensure that all billing information is accurate and up to date. This includes family add ons and any other accounts that use the same billing information.Sincerely,Gold's Gym Fitness Alliance, LLC

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.   I am satisfied and thank Gold's Gym for putting this issue to rest.
& Revdex.com
Regards,
[redacted]

Dear Ms. [redacted],
We would like to apologize for any inconvenience you may have experienced. Per the terms and conditions of your signed contract, a member is only permitted to cancel while currently in term if they can provide proof of move 25 miles of more from a Gold's Gym location,...

permanent medical disability, or military obligation. It also the responsibility of the member to submit a 31 day notice of cancellation and to ensure that all of their account information is up to date. Your cancellation request was successfully processed, however your final draft was declined and per the terms of your agreement, that results in the void of your cancellation. Courtesy calls were attempted to notify you of your past due balance, and after your account was delinquent for over 60 days, you were then transferred to collections. This matter must now be addressed with [redacted].
Sincerely,
Gold's Gym Fitness Alliance, LLC

September 20, 2017   Complaint Case #: [redacted] Consumer: [redacted]
   To Whom It May Concern:   I am in receipt of [redacted]’s online Revdex.com complaint regarding his Gold’s Gym membership, and his cancellation request of this membership. In researching his account, I...

confirmed that [redacted] provided written notice to Gold’s Gym on August 11, 2017 requesting cancellation of his membership. With this request, [redacted] is required to give Gold’s Gym a 30-Day notice. At the time Gold’s Gym received [redacted]’s cancellation request, his membership was scheduled for termination, with a final payment to take place September 1, 2017.   At this time, [redacted]’s cancellation has been received and acknowledged by Gold’s Gym. His account is scheduled for termination; however, [redacted] currently has a past due balance of $16.47 as we have not received his final payment. [redacted] can pay this balance by visiting his local gym, or by mailing his payment to:   Gold’s Gym Intl. [redacted] Dallas, TX [redacted]   Thank you for giving me the opportunity to respond to [redacted]’s online complaint.   Sincerely,   Mirna M[redacted] Sr. Customer Care Manager

[redacted]
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My name is [redacted] and I am the owner of the Gold's Gym In [redacted].  I have received the complain with the ID listed in the subject field of this email.  I am attaching the information we sent to [redacted] February 3rd 2012.  It shows the check for her refund was indeed sent but to the address she gave on her original contract that she chose to cancel in the 3 day period allowed by the state.  We followed the procedure outlined in our contract and sent her refund.  To this date that check has not been cashed.  Should [redacted] wish us to reissue the check we need a correct address to send a new check as well as we will have to pass on the $25 stop payment fee.
 
Please respond with [redacted] decision and we will process accordingly.
 
Thank you,
 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted] I would like to have address  to send check.

Dear Ms. [redacted],We would like to apologize for any inconvenience you may have experienced. Per the terms and conditions of your signed contract, a member is only permitted to cancel while currently in term if they can provide proof of move, military obligation or permanent medical disability....

you are in term of your contract until 10.25.14, so in order to cancel your membership you would have had to provide one of the aforementioned proofs. Your account first fell delinquent back in July and after numerous courtesy calls went unanswered, you were then transferred to collections. The matter must now be addressed with [redacted].Sincerely,Gold's Gym Fitness Alliance, LLC