Gold Standard Relocation Reviews (%countItem)
Gold Standard Relocation Rating
Address: 935 N Beneva Rd # 609-1021, Sarasota, Florida, United States, 34232-1397
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They saved the day. Originally we had booked with another company who lied to us. It was vital that this move was direct from CA to TX because we were moving my elderly parents. We needed help and Crystal delivered on all that was promised! She was amazing even answering her phone after hours that forwarded to her cell phone. Sam and Kaylie kept in contact to confirm time drivers would show up and they did. The movers were professional and gentle with all our belongings. I would highly recommend Gold Standard Relocation as they are the Gold Standard. So happy my parents were moved in before Christmas. This move was so stressful until we had Crystal, Sam and Kaylie on it. They did above and beyond what I expected and saved our move. I would recommend them to anyone who is moving long distance and needs someone they can trust.
Thank you
Ms ***, We thank you so much for the positive feed back. This is exactly why we do what we do. Thank you for being a wonderful customer and apart of the Gold Standard Family.
Kindest Regards
We are disputing the cubic footage of household belongings that we contracted for. we signed for 1600. Movers charged us for 600 more. Actual was 1200
We signed with Gold Standard Relocation services to move our household goods from Sacramento, Ca to Conyers, Ga.
We agreed to 1600 cubic feet of goods as they were stored in a storage unit that measures 10 x20 x8. This is 1600 cubic feet. We left for Georgia and had a relative meet the moving company hired by Gold Standard to pick up our belongings. The hired company said we had more 600 more cubic feet than we contracted for. They would not ship our belongings until we deposited 2400.00 more into their checking account. I had no choice but to pay as we were 2400 miles away. Our goods arrived and I took pictures of the load in the moving van and noted the cubic footage numbers on the ceiling of the van. Our belongings started at the 1500 ft mark and ended at the 2700 ft mark. This is a total of 1200 cubic feet, 400 under our original agreement. Gold Standard will not stand behind the agreement because "they have no control" over their subcontractors and that they have no way of verifying that nothing was removed before I took the picture at the start of unloading. My problem is that I have a contract with Gold Standard, not their subcontractors.
I am seeking a refund of 1680.00 (600 cubic feet @2.80 per foot).
Dear Revdex.com and Ms ***,
We are currently looking into the dispute of the cubic feet contracted for Ms ***'s household goods. I personally made the decision to switch to cubic feet based on too vague of an inventory list causing the ***'s move to be considered high risk for overages.
I was told that all their household goods were in a storage unit that was 10x20x8. After some research today, I have discovered that all 10x20 units at life storage are 9ft, not 8ft, making our estimation of the unit off by 200 cubic feet, making her 1800 cubic feet, not 1600. The carrier is stating that customer not only filled up the truck, but also needed to use a 600 cf trailer.
Now, although it is rare and completely dependent on the items being moved, storage facilities and trucks are different in its capability of holding items. It is possible that when transporting items from the unit to the truck that its ability to hold the amount of cubic feet changed, but it all based on the actual items being moves.
The carrier is not willing to compensate due to the amount of space taken by the inventory, but we care deeply about our customers experience and did build the lowest risk inventory option for their move and are willing to rectify the situation.
There is always two sides of the story, and We at Gold Standard always side with the customer, not the carrier. I am going to do some more research and will call Ms *** today to offer her reasonable compensation based on our findings.
(The consumer indicated he/she DID NOT accept the response from the business.)
First, I would like to say that I was contacted by Gold Standard on 12/27 and was informed that they were investigating, but again they were stating that things can be packed differently. I do not agree with this response: "although it is rare and completely dependent on the items being moved, storage facilities and trucks are different in its capability of holding items. It is possible that when transporting items from the unit to the truck that its ability to hold the amount of cubic feet changed, but it all based on the actual items being moves." This does not happen to be a packing issue when it is 1000 cubic ft. Also, the measurements of our facility, when we contacted the management, we were told they cannot give exact measurements, but that there is no what there is 600 more cubic ft. We have a 10x20x8 and yes, this is not exact, however, there are pipes in the ceiling of the front half, so there is virtually no way we could pack it all the way to the ceiling, so again, we were given a price for 1600 cu ft., the driver added an additional 600 cu ft, but the truck upon arrival had a clear measurement of 1200 cu ft.
I was given to the 6th which falls on a Sunday by the Revdex.com to respond to the companies response or it would automatically be marked as resolved. This has not been resolved, however, I am still waiting to hear as I have been told that the owners were out of town and would be back on the 6th. I want to be fair here and my goal is not to slam this company, it is to let others know and I will be happy to let others know that they took care of everything and that their customer service was great because they took full responsibility for the contractor that they hired.
(The consumer indicated he/she DID NOT accept the response from the business.)
This issue is still being worked on. Once it is complete, I will post the resolution, but I feel that it is best to wait until everything is complete, however, Gold Standard has been working with us on a solution. Revdex.com needed a response by today, January 17, 2019 or they would mark the case as resolved. Until I no longer need to have any contact with Gold Standard, I will not consider this to be resolved.
Dear Revdex.com and Mr and Ms ***,
We are happy to report we have been able to come to a resolution with our client, and we appreciate their willingness to work with us to do so. Although it was a difficult thing to investigate, and became a the carriers word against the customers word, in which we will always side with our customer, always. So, therefore we are compensating Mr and Ms ***, which will be processed tomorrow, Thursday 1/24/2019.
Kindest Regards
Gold Standard Relocation, based out of Sarosota, FL charged my credit card Without Providing a Service. Absolutely No Services were Rendered.
On Wed., 12/5/2018, I spoke with moving coordinator Bill Jones, from Gold Standard Relocation in Sarasota, FL regarding a move for the morning of Sun., 12/9/2018. The move was to relocate the contents of a 10x10 Storage Unit in NJ, to OH. He stated the short notice wasn't a problem & payment could be made by credit card.
I was adamant about the date being set for Sun. 12/9 at 9-10 am because I was coming from OH via Greyhound Bus to NJ specifically to empty the storage locker. I had no place to stay in NJ & planned on heading back to OH after the locker was emptied. After stressing the importance of the date/time he assured me there was no problem & that he had to put 2 move dates by law of 12/8 & 12/9, but that it would positively be the 9th.
I asked him questions regarding the delivery, said he didn't see a problem with an 8hr turnaround of getting my items back to OH. He then took an inventory of the items, said he was going to e-mail me the Quote. He did & I asked him to revise it to include a more accurate list of the items. All the time assuring me they "overestimate anyway" & adding items wouldn't be an issue. He then asked me for my credit card number, I provided my cc number.
I waited while he revised & e-mailed me. Notified me that my deposit would be $700.00 & the balance to be half paid at pick up & the rest at delivery. During this time, I received 7 different Quotes in the same e-mail string. Some had different dates & amounts on them. Apparently the "system" e-mailed them & it "takes a while". It was all very confusing. I was viewing all these e-mails from my cell phone through G-mail. He basically said all was as we discussed, said someone else will be calling me within an hr with details. A rep did call & didn't mention anything different than what he said, she e-mailed me some contact phone #'s for other people in the office for the rest of the move.
When I got to a computer & reviewed, I was uncomfortable with "The Terms" because they were not at all what we discussed. Different dates were on the different quotes, different monetary amounts, He VERBALLY failed to disclose their cancellation policy & that only CASH or MONEY ORDER would be accepted at final payment. That alone would be a Red Flag for me not to Book as I simply didn't have it! I've never heard of reputable mover not accepting a CreditCard & that's because they aren't the actual movers, another verbal failure to disclose. I honestly had no idea in the confusion which quote I had looked at. I then, per their Policy, e-mailed a Cancellation of Service within 2hrs on the same day 12/5/2018 at 9 P.M. That evening my credit card was charged $781.34.
They continuously e-mailed/called all day trying to get me not to cancel, assuring me everything would be fine & go as planned. Given the close proximity in date of the move I was extremely apprehensive. They were to send a revised quote, which Bill Jones did, but I never signed the revised Quote. On Fri, Dec. 7th I was then still e-mailed by a Sam G, stating "As of right now your move is scheduled to be picked up the 8th between 9AM-11AM. Remember this is an estimated time. your movers are G&M Moving. Your balance is $1009.72, you need to have half of this upon pick up in cash or postal money order that is made out your your movers". I WAS IN SHOCK. The date was still wrong, supposed to be 12/9 & it stated I needed Cash or Money Order! He asked me if I wanted him to ask the movers for a "personal favor" to see if they would accept a credit card.
On Sat. morning 12/8, a man named Bill/Bell from G&W called me to confirm the time for the move, that they could be there in a hr. I stated we had cancelled & by the way the date was supposed to be 12/9. They had no idea what was going on, the logistics had not been coordinated until the day before 12/7 when I got the e-mail from Sam G. Also, their website shows they are closed on Sundays! Bottom line they never acknowledged my cancellation.
1. I was never Verbally advised that Gold Standard Relocation was not the company providing the physical moving service. They merely outsourced to a local moving company named G&W Moving LLC. I didn't have the opportunity to review & background check them or I would have never agreed. They have numerous complaints for damaged/lost items. Bad track record for showing up late or not at all. 2.I was never told that the final payment had to be made by cash/money order or I would never even have talked past that point as I was funding this move entirely through credit. 3.I told them over & over I would be arriving on 12/9 at 7:30am. NOT 12/8! If they could not accommodate my specifics, they should have NEVER booked me. Ultimately, numerous confusing price quotes in the same e-mail string, deceptively high-pressure sales tactics eluded my entire understanding of the whole process & the fact that they were brokering the move for outsource. Billed me without having a final Price Quote & Inventory. AND they purposely dragged this along to try to get me out of their 72hr cancellation window when I e-mailed my request right after noticing they charged me. I am seeking full compensation in the amount of the deposit $781.34 for absolutely NO services rendered, providing and confusing me with multiple Quotes and outsourcing to G & W Moving without notice or my approval.
Dear Revdex.com and Ms ***,
I have listened to call call recordings from Ms ***. Ms *** and the senior moving coordinator who set up the reservation did go over the dates and her preferred pick up date of the 9th. The senior moving coordinator noted the file extensively, and let our dispatch manager know. He also stated in the recording that it is a DOT law that we have a 2 day pick up window, and that if the 9th was not possible, asked which day would Ms *** prefer. They agreed on the 10th as an emergency date. In a conversation Ms *** had with out dispatch Manager Caylee, customer changed her emergency date to the 8th and stated that if the 9th could not be done, that she could arrange with the employees at the storage facility open the unit. Unfortunately, the due to scheduling issues, the emergency date had to be utilized. This is something that could have been fixed, but we were not allotted the opportunity.
All email correspondence is logged into the system, and although 2 estimates were accidentally sent after her reservation, they are both for the same weight, monetary amount, and inventory list.
As far as using a credit card, the entire moving industry only accepts Cash or Postal Service Money Order for pick up and delivery with some exceptions. This could have also been easily worked out, but again were not allotted the opportunity.
Ms *** instead emailed a cancellation email, stating that she never authorized any charges from us instead of stating what the problems were for us to fix for her. Confused, I sent her her signed contract and her cancellation policy. The 72 hours did not apply to her since she made her reservation within 7 days of her pick up. Such short notice deems her deposit non refundable because those funds have to be immediately used to set up the logistics of her move. We never "dragged anything along" since the 72 hour cancellation window did not apply to her.
We are willing to compensate, but since her deposit was used to set up the logistics of her move and she canceled the day before pick up as the truck was on its way to her, a 100% refund is not warranted. We are willing refund Ms *** 33% of her deposit to come to a resolution.
Kindest Regards
(The consumer indicated he/she DID NOT accept the response from the business.)
Gold Standard has provided NO SERVICE whatsoever to merit keeping any monetary amount, we never used them. They DID NOT setup any Logistics. They are lying. They also altered any so called contract. I want my money back or I will take this to the media and social network platforms.
Dear Revdex.com and Ms ***,
I understand that you believe since you did not allow us to pick up you that no services were provided, but I can assure you that is not the case. To be frank, this is a clear cut case of a customer who panicked before pick up from either reviews, or another salesman from another company scaring the client. Her first original cancellation email that was outside of her cancellation policy which was signed and agreed upon, made no sense, claiming she never authorized any payment and that multiple different estimates were sent to her all saying something different. After researching that claim, all estimates sent to her were exactly the same inventory, price, weight, and dates. These estimates were either accidentally sent, or late arrivals from estimates sent during original booking. They all reflect the exact same estimate. After finding out she was outside her cancellation window, she gave us no opportunity to fix any sort of reservations she had with moving forward. We had already set up the logistics, but could have easily changed anything she needed, but instead of stating her reservations for us to accommodate to make her feel more comfortable, she opted to say she never authorized payment even though we had a signed document stating she did.
Again, we are willing to offer 33% of Ms *** deposit back to come to a resolution. We do not take lighty threats of defamation of character, since we are trying to come to a resolution with compensation even though we are contractually not obligated to do so.
(The consumer indicated he/she DID NOT accept the response from the business.)
Again, I do not accept. This company fraudulently presented themselves as the movers when they were not and never verbally disclosed Key important factors that would allow the public consumer to make and educated decision on where or not to accept their so called "services". It is ridiculous to claim that they spent $780.00 + on so-called logistics when the did Literally NOTHING. The move was never coordinated. The movers never picked up. Now they want me to accept that they can keep 70% for NO services, that us Absolutely unacceptable.
There is absolutely No Defamation if the Facts are True, something this Company of Thieves seems to no nothing about. Stealing hard earned money from innocent consumers. The public needs to be made aware of the predatory practices so this doesn't happen to anyone else.
Don't use this broker. They misquoted me and assigned me a company out of Las Vegas (***) for my move. The movers arrived 4 1/2 hours late and charged me $1800 more than what was quoted. Main reason being is because Gold Standard Relocation guaranteed and repeated reassured me that the movers would be moving based upon weight not cubic feet. The movers were unprofessional from the beginning complaining and making smart remarks. Upon the delivery of the items I was given one days notice when the movers and brokers knew that I travel for a living. One of the movers stole my check book on delivery and I had to file a police report. I tried calling Gold Standard on Nov 26 left a message and still no response. I called the moving company (***) he stated that he had no information on the man and that they hired him from craigs list. Bad experience overall I probably would not have even bothered coming to Revdex.com if it wasn't for the fact that one of the movers stole my check book and tried to cash a counterfeit check with a fake signature.
The individual that committed this heinous crime is not an employee of Gold Standard Relocation, but hired help. We find it extremely unfortunate that an individual would take advantage of our customer, and to be extremely frank, we are disgusted by the event. Our customer has the full support and backing of Gold Standard Relocation and we will assist in making sure this individual is caught, arrested, and prosecuted to the full extent of the law. We are currently looking into different policies and stricter vetting processes in which our carriers will have to agree to in order to continue doing business with us to prevent the possibility of this ever occurring again.
We moved in November it was a long and exhausting move but they helped in every way possible to make sure it went smooth and easy!! They prepared us on what to expect, the pricing was great, as well as the customer service! Thank you Gold Standard Relocation!!
Thank you s much for your positive feedback. We Wish you and your family the best of luck in your new beginnings.
Moving company will not deliver my belongings. Keep pushing the delivery date. According to reviews they are a fraudulent company stealing from people
They picked up my furniture on 11/4 even though they were supposed to arrive 11/2. They promised to have everything delivered on 11/7. My family and I have called every single day since they picked up my furniture and they continue to push the delivery date. I have looked at reviews and some people NEVER received their belongings again. Entire families. Here is their main line: 941-417-4827. The customer service rep that my family has been speaking with is Maggie H.. I paid them $764 when they picked up my things and am supposed to pay them another $764 IF they deliver my belongings. I paid in cash. They have repeatedly lied to us. PLEASE PLEASE HELP ME. They have everything I own and all of my sentimental values.
All I want is for my belongings to be delivered. I will pay the full moving fee if I have to. I won't ask for a refund or a discount. All I want is my things before Thanksgiving. Otherwise, my friends and family will cancel their plans to visit and I will be left alone on the holidays.
Dear Revdex.com and Ms ***,I have spoken to customer and addressed her complaint. To elaborate, I take lying to a customer very seriously and have a zero tolerance policy. Upon listening to all recorded calls between customer and the senior moving coordinator, I found no such promise made about delivery. Also, pick up dates were established from the beginning to be 11/3 as a primary, and 11/4 as an emergency date. By federal law, we must have at least a 2 day window for pick up. Customer was picked up 11/4 on her emergency date in which she agreed would be acceptable if circumstances prevented us from arriving for pick up on the 3rd. The claim that families have never received their belongings is absolutely false. Our company would not be operational if that were to ever happen since we are highly regulated by the Federal Motor Carrier Safety Administration within the Department of Transportation. Customer is aware of her projected delivery date, which is at the lower end of the legal window, and before the Holiday of Thanksgiving.
I recently moved from Colorado to Florida, and I'd like to give a good word to Gold Standard on their service for me and my family. My wife was quite nervous about the process, but their customer service and logistics team handled things well beyond our expectations. Their were a few curve balls with delivery and storage that were beyond our control, but their team adapted well and made sure everything was ironed out for move day. Special thanks to Jim & his team for making a prompt delivery, in spite of last minute changes on our end that could not be helped. I'll most definitely use Gold Standard in the future, and have already considered hiring them for my daughter's move in the spring. Thanks again guys. Great experience overall.
Thank you so much for your positive feedback. The team was happy to make the adjustments for you and we appreciated the ample time you gave us to do so. We appreciate your business and will be happy to move your daughter in the spring. We wish you and your family the best of luck in your new beginnings!
I was very nervous to move from CA to FL, GOLD STANDARD made it so smooth from start to finish. I am single with two kids and would have been a nightmare moving myself....I was very overwelmed....I had so many questions and they never made me feel stupid and were super knowledgeable in helping me understand the ins and outs and just made me feel safe with them. The movers came did all the work they were very timely and professional even bubblewrapped my breakables since I had forgot and did not even charge me. I will use them again and definitely refer them. Thank you so much for your outstanding service in making my move as seamless as possible!
Thank you so much for your positive feedback. We are very excited for you and you new Job in Florida and we wish you and your family the best of luck in your new beginnings!
I am very impressed in how this company took care of my mother. She is elderly and I could fly out to help her move but coukdnt rent a truck ad move her myself. I wanted her closer to me so I could take care of her. I hired Gold Standard and on the day off pick up my mother raves about how nice they guys were. When I finally got there 4 hardworking men were almost done and I was very pleased to see they moved everything but her chair and Tv so she could relax while they worked. On arrival they set the apartment up for her and were just so nice. My daughter is moving in the spring for college and I will definitely use Gold Standard. Thank you Joseph Paul Chris and Raul for an amazing job.
Thank you so much and *** for your positive feedback. We wish you and your mother the best!
PHENOMENAL service. They arrived early, packed the truck amazingly, took great care of everything and did what asked without batting an eye. They worked non stop and very hard. I was so happy with them that I'd highly recommend to everybody. The price was also great compared to other companies especially for the service we received. 100% satisfied.
Thank you so much for the positive feed back Mr ***. We wish you the best of luck for you and your family in your new beginnings.
Delay delay delay. Finally arrived a month later furniture damaged, not repairable. Not trustworthy. No customer service. Some furniture items missing. ð???
The salesperson never gave me a written date that my furniture would arrive, and lied verbally.
This company is a moving broker. The salesperson, Crystal, at this company verbally promised that my furniture would arrive on September 16th in order to get our money.
The company did not ever give me a written date that my furniture would arrive.
My furniture was picked up on September 10th by the moving company, Eight Mile Moving and Storage, and did not arrive until October 23rd. When it finally arrived, most of it was broken.
I would like them to give me a refund.
Dear Revdex.com and Ms ***,Documented paperwork shows customer was not picked up on 9/10, she was picked up on 9/17. From listening to recording of the initial call regarding delivery, the only thing stated by customer was that she could not accept delivery before the 21st. For the logistics team, This knocked her of the space of the last truck and put her onto the shipment of the next truck leaving the HUB. The trucks wait until full capacity and deliver multiple customers expanding the region of delivery. Piggy backing with other customers sharing trucks is how moves become more adorable for customers, seeing us individuals trucks are extremely expensive and typically outside of the average consumers budget. Customer was delivered well within the legal window allotted for delivery by the department of transportation. As far as damaged go, we take damages very seriously. We implement a plethora of policies and procedures to prevent such occurrences from happening, but eliminating it completely is impossible. The good news is that we have insurance to cover such occurrences and are more than happy to help Ms *** with her claim so that she can be compensated for any damaged items.
A broker and they will just lie to you and then get their commission
They do not help you after they get their money
They are a fraudulent comp
A broker and they will just lie to you and then get their comission
They do not help you after they get their money
They are a fraudulent company
Refund and replacement of my damaged items.
Dear Revdex.com and ***. We have received 3 complaints and three bad reviews from the same move involving three people. This constitutes as one complaint, and is anything but factual. This complaint does not express the consumers experience, and is more of a rant. The facts of the move involving these three customers is a delivery well within typical delivery times. Customer expressed she was promised a delivery date, in which all call recordings are proof she was not. Customer unhappy about being delivered later than she anticipated.We ask the Revdex.com not only close this complaint due to it not being a rant and not expressing a customers experience, but seal this complaint.
Sad to say I experienced this awful company first hand. It took them 5 weeks to send out stuff across the country. Half of our furniture didn't arrive and the stuff that did arrived in damaged condition. Scratches, rips, broken table, bent light fixture. It blows my mind this company is still in business. Please look elsewhere if you're trying to move your prized belongings.
We understand Mr *** frustrations. Although we have a lot of company procedures and policies in place to ensure the chances of things getting broken are very low, it is impossible to eradicate the possibility completely. Unfortunately, Mr Cutler has not contacted us about any damages, so this review is the first we are hearing of the incident. Good news is, we have insurance that covers Mr *** damage items, and are happy to file a claim and get him the compensation required to fix those items.
THIS COMPANY OPERATES UNDER SEVERAL NAMES AND NEEDS TO BE PUT OUT OF BUSINESS!!! THERE NEEDS TO BE A NEGATIVE RATING AND THE FEDS, IRS AND ALL NATIONAL STATE AGENCIES NEED TO LOOK INTO THE CONTINUED ORGANIZED CRIME RING THEY ARE RUNNING.
S OUT OF BUSINESS PLEASE CONTACT US!
CONS, FRAUDS, EXTORTIONISTS! DO NOT USE THIS COMPANY!!! THEY ARE UNDER INVESTIGATION BY FEDS AND AG OFFICES IN MANY STATES.
THEY TORTURED ME AND MY FAMILY FOR A MONTH AND THE ONLY REASON I GOT MY STUFF BACK WAS BECAUSE OF THE POLICE FRAUD INVESTIGATORS, A PRIVATE DETECTIVE, AND ATTORNEY.
WE HAVE STARTED A CIVIL AND CRIMINAL LAWSUIT. IF YOU WOULD LIKE TO BE A PART OF IT AND TAKE THESE S
Absolutely none of the information provided in this review is accurate in any way. Ms *** has made a personal decision that she is going to single handily take down our company because she continued to refuse to pay for additional items. She continues to post false statements in which all documentation we have on the move are proof of the actual incident. I have never in my career faced a customer like this, and would like to resolve the issue but have not been granted the opportunity to do so. Simply, Ms *** wanted a lot more additional items moved for free. Ms ***, we understand your frustration. I want to make very clear that everything involved with your move was done strictly by the book. In no way was any situation involving your move a scam.
The facts of the move are as follows. Customer had additional items than originally stated to our moving coordinator. Quality Assurance Manager called customer on 9/24 specifically to see if any additional items were coming other than what was on inventory list to prevent any surprises on pick up to which customer ensured nothing was missing and inventory was accurate. On scene, that was not the case. Although customer had additional items, customer was protected by a binding to not exceed rate in which she was only charged by the agreed and signed price per pound for the additional items that were not on the inventory list. Customer agreed, and then changed her mind on delivery and refused to pay.
Again, nothing in the content of this review is accurate. We are not under any legal action from any customers in any states, nor operate under any other company name. We are registered with the DOT, which is easily verifiable. We understand that when a customer is angry about having additional items and our inability to move things for free that it can cause frustration for the customer, but it is important to remain factual, and not provide false information. Ms ***'s move is highly documented, and I have reviewed over it multiple times. The simple version is this; customer did not want to pay for additional items not told to us that she was going to bring.
We do not wish to be apart of any legal battle, our intention has always been to resolve Ms *** complaint on overages, but we are continually getting slandered on all sites from this customer who is making false claims easily refuted and proven false by everything we have documented on the move. Since we followed federal DOT laws and are highly regulated by the FMCSA, we are prepared to defend that the statements made by Ms *** are false, and have all the documentation to provide any legal team wishing to pursue legal action.
Kindest Regards
I CAN ASSURE YOU EVERY WORD OF WHAT I HAVE SAID IS THE TRUTH! NONE OF WHAT IS STATED BY THE COMPANY HERE IS TRUE AND I WILL NOT BE BULLIED INTO TAKING MY REVIEW DOWN. I CANNOT GIVE ANY EVIDENCE THAT I HAVE BECAUSE IT WILL BE USED IN A COURT OF LAW. BUT I HAVE LOTS AND IT WILL BE POWERFUL! ADDITIONALLY, AS A CHRISTIAN I FOLLOW GOD'S LAW, AND WHAT I AM REPORTING HAS NOTHING TO DO WITH MONEY. IT IS ALL ABOUT TRUTH AND JUSTICE. IF I CAN PREVENT THIS COMPANY FROM DOING WHAT THEY DID TO ME AND MY FAMILY, I WILL CONTINUE TO FIGHT. IF ANYONE READING THIS QUESTIONS THE VALIDITY OF WHAT I HAVE SAID, GOOGLE THIS COMPANY AND THEIR REVIEWS. YOU CAN ALSO GOOGLE THEIR OTHER SISTER COMPANY REVIEWS OF LIBERTY BELL MOVING, WHICH IS NOW LB MOVING GROUP, AND SEE THAT BETWEEN THESE THREE COMPANIES, HUNDREDS OF PEOPLE HAVE BEEN TERRORIZED IN THE SAME MANNER AS I WAS. THERE IS NO COINCIDENCE. THAT IS HOW THEY OPERATE TIME AND AGAIN.
Ms ***, we view the details of your move in our documents very differently. We wish you the best, and hope that if you decide a reasonable resolution for your complaint for overages that you will allow us to produce a solution for you. Please keep in mind, you did not pay for your overages, which ensued in you moving a much, much larger inventory than stated to us for free. We believe that would have been a resolution on its own, but are getting the impression that resolving the matter is not on your agenda. Kindest Regards
Gave the impression of being a moving company, quoted a dollar amt. but the dollar amt continued to increase after they had our things
I contacted gold standard relocation on Sept 27,2018to inquire about moving my daughters things to Scott Afb. Crystal quoted me $1692.46. I specifically said this seems like a scam bc it was so cheap. She said no that they can do this bc they have a truck going that way so it's less expensive. I gave her the list of items, esigned and gave them a deposit of $692.46. On Oct 9 they called again for a more detailed list of items. I talked to John he said bc I had added more to the load it would cost a little more. I paid $400 as another deposit. John said that I would need to give the movers at pick up $661.05. I gave them a certified check for $700 bc my daughter needed to pay 661.05 when it was delivered. John said it probably wouldn't be that much bc they estimate the wt of the furniture on the high side. After they leave a man called and said that my daughter would have to pay $1963.34 at delivery due to the weight. So now this move went from $1692.46 to $3755.80 a far cry from $1692.46!!!
After calling Crystal and trying to understand the increase. I find out that they are not the moving co that the $692.46 and the $400 is consulting fee and a quality assurance fees not deposits for the move.
I was totally misled by The Gold Standard Relocation Co. They led me to believe that they were the moving co. They never once mentioned anything about a consulting fee or quality assurance fee. They led me to believe that this move would cost $1692.46!. I had no idea there was another moving company involved and we would have to pay them also!
I have the emails they sent if you would like to look at them. They are a scam company.
I would like them to reimburse the $1692.46 they quoted me. They are not a moving company which they imply!
Dear Revdex.com and Ms ***,There is no need for our moving coordinators to give impressions that we are a moving company since we are, in fact, a moving company. Where the confusion could lie is the difference between National Moving Companies and Local Moving Companies. None of our charges are consulting fees. We set up the entire logistics of customers moves. Quality Assurance is one of the most vital departments in the company. There sole job is to protect the customer from surprises on pick up by adding additional items customers forget to mention during the time of booking with moving coordinator. In Ms ***'s move, John Z our Quality Assurance manager where Ms *** added additional items to her inventory list causing a price increase that John was able to minimize the best he could. On the day of pick up, customer still had more items that given to us at original time of booking and quality assurance call. Customer was protected for her overages by a binding to not exceed agreed and signed price per pound, and was not penalized for her overages. We are happy to walk Ms *** through all the certified DOT weight tickets and her paperwork so she thoroughly understands the charges. Kindest Regards
(The consumer indicated he/she DID NOT accept the response from the business.)I do not accept their response.Gold Standard Relocation is not the company that actually move our things. A different company did the moving. We paid them $700 at pick up. Then at the end we paid them $937 in addition to top the $1092 we already paid in "deposits". In regards to the list of items.... we didn't send everything that was on the list. The 5000 lbs must have included the weight of the fuel. Our things didn't even fill the a third of the truck. A move that started out at $1600 ended up being $2800. The weight of our things were 5240 (gold standard said) times .50/ lbs equals $2620.10 plus a fuel charge of $110 equals $2730. Subtract the amount I already paid them of $692.46, $400, & $700. What was the $937 dollars for? Finding another moving company?
I contracted with the company to move my belongings. I have not yet received my belongings and have not received an adequate response from the company
I contracted Gold Standard to relocate from Indiana to Texas. I worked with Crystal and she gave me a price of $1966.30. I paid a $665 deposit on 9/19/18 and would pay the movers $650 on pickup and $650 on delivery. Crystal told me that the movers went by lbs and it could be possible that I would not meet the lbs and may not have to pay $650 on delivery. I told her I would be in Texas on 10/8 and would like to have my items delivered that day or that week. She said I had 30 days free storage if something changed, but they would plan on delivering that week. This all sounded fine, so I signed the contract.
I needed to be out of my place by 9/30/18 and was told movers would come between 9/24 and 9/28. On 9/23 I spoke with someone who confirmed that the movers would come that week. I had seen through online reviews that the movers only took cash or postal money orders. This had not been communicated to me and I asked about it when they called to confirm. The person I spoke with asked, "Well how did you expect to pay?" I thought that was a little rude, but I said I expected I would pay by card the same way I paid my deposit. She said, "oh, well no it has to be cash or postal money order." Later that day, which was a Sunday, the movers called and said they would be there then next morning at 9. I asked if it could be Tuesday because I had a meeting at work. They said no, because I said I could do it that day. Fine...I will make it work. The movers arrived and reviewed everything. He said it looked as though I would have plenty of room for what they contracted Good to hear...Well, then AFTER loading my items they told me I went over my space allowance by 90 cu. ft. I said, well I was told it was by pounds not space. And I wasn't sure how it was so over because I only exceeded by about 5 boxes of what I initially set up. He said I had 72 items instead of 56. I did not, however they labeled each piece of my furniture as an individual piece. My bed was broken down and each piece was tagged. My stuff was all broken down and on the truck so I asked what the price difference was and he said on delivery I would have to pay an additional $360 on top of the $650. I was not happy about it but couldn't do much about it at the time because my stuff was on the truck. I paid my $650 and upon heading to work I called Gold Standard Customer Service. No one answered so I left a message. No one called me back. Fast forward to my arrival in Texas. I arrived on 10/8/18 and did not hear anything from my movers. I called and left a message for Sam (Pick up/Delivery) on 10/12 and did not get a response. I had heard nothing about my delivery from anyone. Since I wasn't getting any return calls I e-mailed Crystal, Customer Service, and Sam on 10/17. Crystal responded she would have the team look into it. Maggie, Customer Service, then called me back and said she was looking into my cost and delivery. She would update me when she heard back from the carrier. She called me back later that day and stated that the carrier still had my stuff and that the items picked up took up more space than what I contracted. I told her that I was told it was by pounds not space, first she said it was then she said, "well, the movers can convert it to cubic feet." I told her that it seemed like a bait and switch since I was told this after my stuff was loaded and there wasn't a lot I could do. She said I should have called while they were there and I told her each time I've called no one has answered the phone, so I doubt that would have helped. She then told me that the movers have at least 7 more business days to reach out to me because I had 30 days free storage. I told Maggie, I did not need 30 days and I expressed that to Crystal when I set up my contract. She then said that they would hopefully reach out to me by the middle of the next week to set up delivery. It is now 10/27/18 and I've heard NOTHING.
I want my stuff to be delivered and I believe that I should receive some sort of compensation for all of the issues. I have been in my new place for 3 weeks without many of my necessities. Had I known they were going to keep my things for 30 days regardless of what I wanted, I would not have used this service. Maggie in Customer Service said she "never misses a call" when she disputed that I had called and left a message for her. I called her again on 10/26/18 and left a message with no response yet again. This company has GREAT sales people, but once you are locked in to the contract the service goes completely downhill. I am frustrated and disappointed that I do not have my furniture and other necessities.
Dear Revdex.com and Ms ***. I have reviewed all call recordings and paperwork and find Ms ***'s complaint accurate and just. Where the problem lies in the communication breakdown about storage needs, in which I (after reviewing the details of this complaint) implemented new procedures to prevent this from happening again. Unfortunately, that does not help Ms ***. I will personally reach out to Ms *** and come to a reasonable resolution as far as compensation goes. In regards to the overages, the carrier on scene is able to determine accurately if the customer is going to be over in weight based on their cubic feet. This is done industry wide. Every company can determine this by multiplying the cubic feet by 7. This is obviously not exact, but is extremely accurate in making an eye judgment to forewarn the customer and prepare them for overages. The good news is Ms *** elected a binding to not exceed price, which protected her from penalizing fees for overages and was only charged at the agreed upon signed contracted rate. I will reach out to Ms *** tomorrow morning 10/31 to talk compensation. Kindest regards
(The consumer indicated he/she ACCEPTED the response from the business.)My furniture was delivered on 11/2/2018. I have not yet spoken with the General Manager regarding compensation for my claim. He sent an email saying we would discuss after my items were delivered. I expect to get this resolved this week.
FALSELY STATED THEY WOULD REFUND MY DEPOSIT WHICH I NEVER RECEIVED.
MADE A DEPOSIT OF $684.88 FOR AN OUT OF STATE MOVE WITH KELLY. I WAS TOLD IF I DECIDED TO CANCEL I WOULD BE REFUNDED THE $685. CANCELLED THE MOVE WITHIN THE ALLOTTED TIME FRAME, HOWEVER THEY ARGUED WITH ME THAT I HADN'T. I WAS SCHEDULE TO BE PICKED UP ON 10/07/18 I CANCELLED THE MOVE ON 10/03/18 WELL BEFORE THE 72 HOURS TIME FRAME. STAFF WAS RATHER RUDE AND CONDESCENDING. I WAS TOLD ON 10/04/18 BY SAMANTHA THAT SHE WOULD CALL ME BACK WITH MY REFUND. IT IS NOW 10/16/18 AND I HAVE YET TO HAVE MY REFUND OR HEAR FROM SAMANTHA.
SIMPLE RESOLUTION, I WOULD LIKE FOR THE COMPANY TO REFUND MY $684.99.
Dear Revdex.com and Ms ***Customer was never told she could cancel 72 hours before the pick up date. Customer has a 72 hour cancellation period from the time of originally booking the truck. The reason for this 72 hour window is that the deposit is used to set up the logistics of the move, DOT fees, carrier availability and reservation. Customer booked on 9/11/2018, canceling just 5 days 10/03/2018 before her pick up date of 10/07/2018.This is way outside her cancellation window, and her deposit was already spent setting up the logistics of her move. I am open to refunding customers outside their cancellation window who find themselves in situations where some sort of emergency or vast change of plans causing them to no longer move. In this circumstance, the specific reason this customer decided to cancel just a few days before the move does not warrant a refund. Here is our refund policy signed by Ms ***: "Electronic Signature I hereby confirm my acceptance of the following terms and conditions by applying my electronic signature which carries the same enforceability and validity as a physical signature, and I understand that this document is available in physical form upon my request. I hereby consent to provide my authorization for this payment and acceptance of these terms electronically. CANCELLATION POLICY: I understand that payments are collected in installments for each portion of service rendered, with my final payment due at delivery. I understand that any payments made to Gold Standard Relocation LLC are subjected to the cancellation policy herein described. I understand and accept that I have 72 hours from the date and time this reservation is placed to cancel this shipment in return for a full refund, and I understand this cancellation must be made in writing by email as described below. I understand and agree that if I cancel this shipment beyond 72 hours of this reservation booking, prior payments collected will not be refunded. Last-minute shipments booked/reserved within 7 business days of the scheduled loading date are considered nonrefundable, if a last-minute shipment is cancelled no refund or credit will be issued. My signature below confirms that I have received and agreed to this proper disclosure and I understand the terms and conditions presented. This is a binding legal agreement for service, and I understand that in order to cancel this service I must do so in writing to ***@goldstandardrelocation.com. Cancellations must be made in writing by email as described, verbal cancellations are not accepted.Name: ***Email: ***@hotmail.comSigned Date: Tuesday, 09/11/2018 - 17:58:02 EST.IP Address: 73.110.34.114Internet Browser: Chrome"I ask that the Revdex.com close this complaint, since customer is claiming she is entitled to a refund when her signed contract states she is not.
(The consumer indicated he/she DID NOT accept the response from the business.)Please explain to me why Samantha told me she would refund away least a portion of my deposit and she would call me back the next day 10/04/2018. I have yet to hear from her. Also, I'm not sure what is meant by " In this circumstance, the specific reason this customer decided to cancel just a few days before the move does not warrant a refund." I just don't understand why we're couldn't come to an amicable agreement on some sort of refund. I cannot afford to forfeit that much money.
The only thing that they care is taking your money and after that they gonna hire other company to deliver your things and not All of them and broken
So we hired this company for our moving from New York to Orlando...we got our staff delivered today and then we were missing our 3 mattresses and some other stuff and when we told the drivers they ignored us and they didn't give us the company's number but instead they gave us Verizon's number and they were playing games with our pattience..After that they just brought our things upstairs but never fix the parts of furniture and they left..and something else our dressers they were broken
So we hired this company for our moving from New York to Orlando...we got our staff delivered today and then we were missing our 3 mattresses and some other stuff and when we told the drivers they ignored us and they didn't give us the company's number but instead they gave us Verizon's number and they were playing games with our pattience..After that they just brought our things upstairs but never fix the parts of furniture and they left..and something else our dressers they were broken
Dear Revdex.com and ***,
According to the notes, customer did not allow customer service reps to assist them throughout the process, hanging up on them multiple times. We wish to assist, leaving customer service confused on incident, and how to assist.
Now that we understand, we would like to assist immediately by walking customer through the claims process. I will have my customer service reps send that information over, and reach out to customer about how the claims process works. We are also reaching out to carrier to investigate the incident further. This is one of our better carriers, but we do not take lightly any unprofessional behavior from our carriers, and will act swiftly on behalf of our customer to make sure carrier rectifies situation beyond the claims.
(The consumer indicated he/she DID NOT accept the response from the business.)
That's a lie..They never call me I had to
call them like 100 times and ask everyday
Also this other company which gold standard
hired STATE TO STATE I'm calling them like
everyday and I'm asking about my missing
staff and they've been telling me that
the carriers are going today to check but
they never do and its been a week now that
they are telling me that they have the
mattresses but they are not sure if it's
ours...and when I'm asking them when they
are going to find out they tell me that
they don't know..This is unacceptable my
kids and us we are sleeping in the floor
like a month now..the kids can't sleep and
when they go to school they are tired...
But also we are missing the table and we eat
On the floor like dogs..we are missing
the most important things and no one is doing
anything!!!!!!!!!
Wed, Jul 3, 2019 at 12:31 AM
They haven't resolved anything yet
Gold Standard understands that this has been a long process for our customer . We have sent her the information for Out of State several times to make arrangements to to receive her payment from out of state through a wire transfer . State to State issued her a check for the claim payment and it was returned to them . Gold standard refunded the customer as shown through the email in attachment 1 , again we will provide our customer the information to the motor carrier so she can make arrangements to collect her claim through wire transfer . Please see attached email where our dispatch Jen B. provided the customer with the motor carriers information . Attached 2 Again , gold standard is offering to assist the customer , and suggest for her to contact the motor carrier through the information we have provided her to receive her wire transfer payment .
The customer service I received was unacceptable. They did not care about the problems and concerns I addressed and refused to provide access to owner
On August 15, 2018 I received an email from Alex L. from Gold Standard Relocation indicating he would be available to assist with my move. Based on this information, I sent him a list of items I was interested in having move. He responded with a quote of $2000.11 for the entire move. I indicated the quote was out of my price range ($1500). Less than 2 hours later, I received a quote for $1687.33. Upon agreement, I requested a pick-up date of September 25th with a backup date of September 24th. Based on this information, I signed the contract and paid the deposit of $587.00. On September 6th, I left a message for Alex with no response. Then on September 10th, I sent Alex a message indicating I was awaiting his response and indicated I needed to add 6 suitcases to my order along with switching my pickup date from September 25th to the 24th. I was assured by Alex that it wasn't a problem. On September 20th, I received a call from John Z checking on the status of my move and assured my move for September 24th. I informed him of the excess weight and he indicated that information was not passed along from Alex to him. On Sunday September 23rd, I received a call from Sam G indicating my movers were Knight USA Van Lines and they were arriving on September 25th between 11am-1pm. I indicated that I was assured on the 20th that I would be moving on the 24th and I stressed the need to be in Columbia, SC by 12pm on Wednesday September 26th. On Tuesday September 25th, I received a call from Knights USA indicating that they made a mistake and the movers were not coming until September 26th. I indicated that wasn't an option since I was told my things were scheduled for today (I received 4 calls on September 24th from Leslie confirming the pickup). I contacted Gold Standard to speak with Alex but was unable to do so. Kaleigh indicated she could help me. While holding Knights USA contacted me and indicated the movers would arrive at 12pm. Two hours later, I received a call from Leslie confirming the move. I addressed my concern regarding the prior call and was informed that it would have been beneficial from the mover to pick up my items on the 26th since they had to pick up items from another customer in Monroe. At 1pm on the 25th, there were no movers and no calls from either Gold Standard or Knights. With no word from Knights I contacted Kaleigh. Upon her return call, she indicated that I told her the movers' truck had broken down (which was incorrect). The only option I was provided was to wait until tomorrow or she would try to find another company to pick up my items. I then contact Knights again and was finally spoke to Leslie who apologized for the truck breaking down and indicated they were given September 24-26th as dates to move my items. Kaleigh called back to informed me that there was nothing they could do to help and therefore I had to wait until the 26th. To alleviate the issues, they would comp (provide a discount) my inconvenience. On September 26th, I received a call from the movers that they would arrive at 1pm. When the movers arrived, they were immediately concerned because the information they were provided was incorrect and I was informed that I would have to pay additional monies for my items to be moved. I expressed that I should be receiving a discount but was told that had nothing to do with them. I was informed by Maggie that Gold Standard was a brokerage (acting on behalf of me) and the movers wouldn't know. When she returned the call, I was informed that Knights were only offering $25 for the inconvenience and Gold Standard would match their offer. I told her that was unacceptable and asked to speak to someone above her and was told that she was the dispatch manager and there was no one above her other than the owners who do not talk to customers.
When the movers completed the process... my bill went from $1687 to $2700. A few days later, I received an invoice from Knights with my balance and no credit was attached to my account. The level of disrespect and lack of customer service was absolutely appalling. I left numerous messages for Sam and Alex the individuals I was in contact with and neither responded. I personally think the owners should be in contact with me regarding this matter and I should be reimbursed for the inconvenience cause by the lack of proper service. Offering $50 is unacceptable considering I signed a contract for my items to be picked up no later than September 25th. For Gold Standard to complete disregard my concerns regarding this matter is completely unacceptable and they need to be held accountable. Besides compensation from the inconvenience, lack of care/concern, and horrible customer service, I would like a call from the owners. They need to know that the individuals they employ are not customer friendly.
Dear Revdex.com and Ms ***,
Customer was booked on 8/17/2018. When Alex sent an estimate of $2000.11, I was the one who personally handled the restructuring of the logistics of your move to find a more affordable option for you in your $1500.00 budget. In getting it done, I was able to find one of my carriers willing to lag a day behind to take another load. Customer sent in email stating on 9/11/2018 the following:
From: ***
Date: Mon, Sep 10, 2018 at 9:59 PM
Subject: Date Change
To:
Good evening,
Below is my formal request for date change for job #***. I would like to change my move day to September 24, 2018 with a backup date of September 25, 2018. Any questions or concerns, I can be reached at XXX-XXX-XXXX. Thank you and have a great day.
***, PhD
We were able to achieve this date change, and continue to have Ms *** on the same option that matched her budget. We inquired about compensation through carrier in which Ms *** did not accept. My customer service reps only have a certain amount of authority in offering refunds, since that is a managerial decision above a certain amount. I apologize if the amount was offensive in any way, it is typically industry standard for a compensation of $25 a day per day late, in which we match with carrier out of no legal obligation according to FMCSA Guidelines and Regulations. I will review all paperwork, but if the information givin to the carrier was incorrect as far as inventory goes, this is information provided to us by the customer. In order to prevent this type of situation, we have a quality service department who calls to go over inventory again to make sure nothing is missed, forgotten, added, or subtracted before the day of the move and make any adjustments necessary to keep accuracy of estimate. Quality Assurance manager noted the file accordingly during this call:
09/20/2018 04:44:11 pm JOHNZ Minor box changes (2), she said she would call me if there were any major changes between now and pick-up, she is currently in Alaska
If there was more additional items then stated on originally booking, and through quality assurance call, customer was protected by a binding to not exceed contract and was only charged .57/lb for overages and that .57 could not exceed as a penalty for anything additional.
After reviewing all paperwork for overages with federal BOL, CAT scale tickets, and on sight revision, I will discuss reasonable compensation with customer and try to come to a resolve.
(The consumer indicated he/she ACCEPTED the response from the business.)
If the business can legitimately provide reasonable compensation for the lack of transparency and dismissiveness I received as a customer throughout this process I will accept their response.
Ms ***,
I apologize for the delay, you paperwork has been processed and and I will make you my first priority of the day tomorrow to speak about compensation. I will contact you in the morning if you are available. If not available, Please contact me directly at XXX-XXX-XXXX at your convenience.
(The consumer indicated he/she ACCEPTED the response from the business.)
Gold Standard reached out and we've agreed on a reimbursement amount. Thank you for all of your assistance.