Gold Standard Relocation Reviews (%countItem)
Gold Standard Relocation Rating
Address: 935 N Beneva Rd # 609-1021, Sarasota, Florida, United States, 34232-1397
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Gold Standard was contracted to move our household belongings from Denver, CO to Shelley, Idaho. Items arrived damaged or missing.
Gold Standard hired Perfect Moving to perform the move. We were not made aware Gold Standard is a moving broker. The price increased despite our agreement with Gold Standard and our informing Gold Standard of the total number of boxes and items to be moved which included 3 safes. Gold Standard reassured us the movers would have the specialized equipment necessary to move all items including the safes.
On the date of the move (08/13/19) Perfect Moving arrived late with a rented truck and 3 men hired from a labor service. The foreman was a Russian national who chose to communicate in English only when necessary. The foreman counted our boxes and wanted significantly more money. This breach of contract was phoned into Gold Standard but they informed us that if we chose to cancel the move we would forfeit all money already paid to Gold Standard. During the move our hallway drywall was damaged and our newly painted walls badly scrapped. My wife and I worked late into the morning patching drywall and repainting the wall.The movers only brought one dolly and did not have the proper moving equipment for the safes. While moving one of the safes using only a dolly they lost control and dropped it on our courtyard steps, badly damaging colored / textured concrete resulting in a $1,300.00 concrete repair bill. The safe was damaged beyond repair. Estimated replacement cost of the safe is $3000.00. Gold Standard was called and we were told that all damage was "covered by insurance that's why we have it." Because they did not have the proper equipment the third safe had to be left behind. This was a loss of $2534.00. Because the rental truck was too small, our belongings were hauled to a storage location and the crew did not return for several hours, in fact Gold Standard had to be called and asked when the movers would return to complete the job.
Our belongings arrived in Shelley, Idaho 08/22/19 in 2 shipments on 2 separate days. The second truck arrived on 08/23/19. The first was onboard a used Wal Mart truck in very bad repair. When the semi trailer was opened visual inspection showed our moving boxes crushed and items damaged. The Russian crew demanded the remaining half of the moving fee be paid in cash prior to unloading the truck. We stated we would pay when the full remaining shipment arrived and was inspected. The Russians stated this would result in additional fees being charged for staying overnight. I contacted Gold Standard and was told to pay what the movers demanded and let the insurance cover the damage. When the second truck arrived the next day the Russian crew wanted additional money to carry boxes downstairs. This was not part of the contract and we informed them so.
While unpacking damaged items were photographed and missing items documented.
Gold Standard was contacted about the damage and we were referred to a "Claims Department" at XXXXX *** in *** XXXXX. XXX-XXX-XXXX. When contacted they stated they were not an insurance firm for Gold Standard or Perfect Moving but a mediation service. We would have only 1 chance to make a claim and if the forms were incomplete the claim would be rejected with no second chance. A Word Document was then emailed to us. The form was completed and sent along with documentation of the damage and photographs by return receipt. This was signed for by the claims department on 04/27/20, well within the 90 day limit described in the documentation given to us by Gold Standard.
We called the claims department on 05/28/20 about the status of the claim. We were informed they "no longer worked with Perfect Moving" and we would have to contact them directly. They then hung up. A follow up call the next day resulted in another hang up. Gold Standard was informed of this and stated a member of there management team would call us. As of 06/02/20 no one from Gold Standard has contacted us.
A copy of the claim form along with photographs of the damage is attached below.
We would like to be compensated for the cost of the patio concrete repair. Compensated for the destroyed safe and the cost of the safe left behind. Partial refund of the total moving costs to compensate for damaged / missing items.
Customer Service with Gold Standard has contacted the customer and collected more information this move was booked and serviced almost a year ago . We have offered compensation to the customer for the concerns and we are now waiting for the customer to sign the refund agreement . Customer Service is still available if the customer has questions about the claim process or bill of lading from the move itself . We now have concerned this matter resolved .
(The consumer indicated he/she ACCEPTED the response from the business.)
Gold Standard has agreed to partially reimburse us for our losses, and they have received the signed compensation agreement.
I was quoted $1800 for my move. On moving day I was charged an additional $5200.
I spoke with Danny at this company and he originally quoted me $1800 for my move. I didn't find out until after I spoke to a different person to confirm my inventory one last time that Danny didn't record my furniture correctly and my price was going up $1100. It gets even better. Movers show up on moving day and my price goes up an ADDITIONAL $5200 because my stuff took up more space on the truck than they thought it would. I went through in detail everything I was taking not once but twice. I will never use this company or recommend them for anything.
I need thousands taken off of my total due to complete negligence of the company. Two different employees gave me two different totals. The movers arrived and added an additional $5000 on to my bill. My original quote needs to be honored.
Gold Standard assisted the customer today , and explained the paperwork in great detail . The bill of lading was adjusted after the customers items were re stacked into the truck , and the cubic feet came to 800 . Gold Standard assisted the customer today in received a 2000 discount from the Motor Carrier . Before the move took place the customer made adjustments to the inventory . Gold Standard offers Quality Assurance in case the inventory may need to be revised before the movers arrive , during quality assurance a discount of 200.00 was given to the customer for any inconvenience . We understand the customers frustration , however customer service took action directly today to make sure to act on the customers behalf .
(The consumer indicated he/she ACCEPTED the response from the business.)
The movers on move day and dramatically increased my price and Gold Standard did their best to reduce the price. They did and I'm thankful for their customer service team.
We had damaged & missing items by TOQA moving company that was set up by Gold Standard Relocation (brokers) & neither company has made amends
We hired the moving broker, Gold Standard Relocation out of Sarasota, FL area, who in turn scheduled our move by TOQA movers of Scranton, PA. We never received e-mail receipts from TOQA & several items were delivered damaged as well as missing athletic equipment worth over $600. We notified Gold Standard Relocation while the movers were still unloading the truck. Item pictures & descriptions were e-mailed to both companies the next day as directed by Gold Standard Relocation. We were then told that TOQA movers handle all issues "in-house" & under federal law had 120 days to make amends. TOQA never responded to e-mails or calls or letters from our attorney. We were later informed by Gold Standard Relocation that TOQA moving company was no longer in business & nothing could be done to help us with settling our losses. The move cost $2982.00 plus the lost & damaged items.
We are seeking financial restitution for damaged & missing items estimate totaling $6456.79 or at least a refund for poor moving services totaling $2982.00
Gold Standard reached out to the customer to go over the details about the move . The customer provided information and mentioned that the pick up went great TOQA movers took care of the items and wrapped everything . The customer later reported damages once the shipment had been delivered and GSR customer service team sent the claim information . TOQA movers is no longer in business, however the customer is still able to go through the claim process because the Motor Carrier was insured at the time of pick up . Gold Standard offered to refund the customer the full deposit that was paid to coordinate the move , and also assist the customer through the claim process or arbortation with the Motor Carrier . The customer said she would like to discuss everything with her legal council , gold standard then explained we did not have possession of her shipment , TOQA Movers did and that per our contract we would provide assistance with the claim process along with arbitration however gold standard would have no control over the outcome , normally the customer signs for 60 cents per pound per article . Customer Service is actively waiting for the customer to accept the full refund , and will continue to provide the customer with any information she may need to be compensated by TOQA Movers .
(The consumer indicated he/she DID NOT accept the response from the business.)
The business only offered to refund the down payment. I requested refund for value of missing sport equipment, homeowners insurance deductible (filed claim is pending) in addition to the down payment. Damages/loss valued at $7456.79 per insurance company.
I am in receipt of your offer to reimburse us the sum of $513.98 to satisfy the damages sustained by my husband and me relative to the relocation move that we hired your company to arrange.
As a result of your hiring an agent to perform the actual relocation, we sustained substantial damages, not only due to damaged property but also missing items after they were documented and removed from our home in Liverpool, New York.
As you know, the company referred to us and hired by you is now "out of business" and have ignored our attorney's attempts to seek a resolution on our behalf.
My husband and I prefer not to incur further attorney's fees and would like to settle this matter directly with your company rather than having to retain legal counsel to handle the matter.
Attached please find a list of damaged and missing items, together with an estimate to replace same.
In addition to your company reimbursing us our down payment of $513.98, we would settle the entire matter with the following additional payment:
1. $813.11 representing replacement cost of missing items and
2. Our homeowners insurance deductable of $1000 since we have submitted a claim with MetLife for the damaged items which are valued at $7456.79
https://photos.app.goo.gl/461qbiRoHF2sifje8
I look forward to your response and hope that we can work this out amicably without the need to pursue same legally. Unfortunately, we would seek attorney's fees if that becomes necessary.
Thank you for your consideration regarding this matter.
Respectfully
Gold Standard is unable to provide the customer with money that was not collected aside from the full deposit of 513.98 . Customer Service from Gold Standard has also provided the customers insurance carrier with all of the information we have on file for the Motor Carrier that performed the service for reimbursement . The customers insurance carrier covered the claim from the damages , however Gold Standard in unable to pay out towards the claim because the items were not placed in our care . Via our contract that the customer signed and agreed to Gold Standard has acted on the behalf of the customer , provided all of the prior Motor Carriers information on file and also offered to give back the money Gold Standard collected for the move itself . 14. ALL PICKUP, LOAD AND/OR DELIVERY DATES ARE ONLY ESTIMATES. GOLD STANDARD RELOCATION LLC. WILL NOT BE RESPONSIBLE FOR LOSS OR DAMAGES INCURRED BY UNAVOIDABLE DELAY. GOLD STANDARD RELOCATION LLC. WILL ACT ON THE BEHALF OF THE CUSTOMER IN RESOLVING ANY CLAIMS OR DELAY ISSUES WITH THE CARRIER. THERE ARE ABSOLUTELY NO GUARANTEES MADE, EXPRESSED OR IMPLIED REGARDING PACK, LOAD, AND/OR DELIVERY DATES.
Gold Standard strongly recommends for the customer to seek arbitration with TOQA movers to be compensated correctly for the deductible for the customers insurance . Gold Standard will continue to provide that customer with any information or updates about the Motor Carrier and will continue to act on the customers behalf to resolve the matter directly with the Motor Carrier .
(The consumer indicated he/she DID NOT accept the response from the business.)
I would accept the down payment of $513.98 as well as the $1000 deductible for our homeowners insurance. Between attorney fees and losses, we are still not going to break even with the above amount. The movers that Gold Standard Relocation speaks of (TOQA Moving) has never responded to several attempts by myself and my attorney to settle the matter. They have since dissolved the company and cannot be reached. We have never been given a name of their liability insurance company, therefore have no way of seeking arbitration.
Be warned that this is a BROKER that contracts your move out to other companies that turn around and sub-contract your move to someone else! With three companies involved, you will NEVER get the service that Gold Standard promised. They tell you want you want to hear and low ball the cost and then at the time of move say that it's all discretionary to whoever they subcontract it out to. You will have NO say and when you try to call the 'emergency' number during your move, they will not answer. If the contract with Gold Standard says they will Disassemble of all standard furniture...they WON'T.... Deliver to specified rooms.... they WON'T, Professional Service...NOT A CHANCE, calculate appropriate cubic feet used.... they will ADD about 400 cubic feet on to what you use, so just plan on leaving furniture BEHIND because they will charge you more than the actual cost of your stuff. On top of that every sub-contractor can add additional fees and each company said that they have never heard of Gold Standard previously...RED FLAG. So, if you would like your move to cost double what they quote, disgruntled drivers, late deliveries, broken furniture, scratched doorframes, lies, and a painful experience, this company is for you. If not.... use ABF and pack your own stuff. It will save a lot of heartache during an already stressful time in your life.
Gold Standard takes all reviews very seriously , and our customer service team assisted the customer as soon as the move was picked up . The customer contacted our emergency line and spoke with Sam who advised for a detailed email to be sent so our team could begin working on it right away . The first section of the contract discloses the fact that we are a moving broker , and we have contracts with vetted Motor Carriers who meet a high standard and they also have to be DOT regulated , and have references . The day of the customers move the foreman quoted the load at 1100 cubic feet . After the escalations department received the customers detailed email , and concern about the overages the Motor Carrier was contacted directly addressing each concern . Before the shipment was loaded , the customers items were re- packed and re measured to 970 cubic feet , even though the customer signed and agreed to the 1100 cubic feet she was quoted for . Gold Standard acted on her behalf to have the volume corrected , and the Motor Carrier also adjusted the price and gave the customer a 715.00 discount . Gold Standard in good faith also offered the customer a 250.00 refund for any inconvenience that the customer verbally agreed to , however has retracted this to be able to post reviews . Gold Standard has all documentations and call recordings along with the revised bill of lading and inventory from the move to show proof that the escalations was addressed. Normally once the bill of lading is signed for , then the price and cost is not adjusted , however the Motor Carrier also cares about their customer relations and corrected the mistake that was made by their foreman . Gold Standard is now creating a procedure for delivery for our customers . The customer was serviced and picked up on 3-03-2020 and was delivered the weekend of 3-21 . The shipment was also traveling over 2,000 miles which placed the delivery in a delivery spread of 3 tro 30 days . The move was completed and delivered way within the delivery window . To address the re- assemble of furniture , if it is not the same team of movers that serviced at the pick up , then they are unable to re-assemble the furniture at delivery due to insurance reasons . This was also discussed and explained to the customer with the Customer Service Manager .
Since Gold Standard would like additional detail on the issues noted, please see below for the true events and timeline that occurred.
Call Log during the delivery pick-up (screen shots can be provided): NO ANSWER FOR OVER 3 HOURS DURING PICK-UP
â?¢ Customer called Gold Standard at 10:13AM - NO ANSWER
o Moving company stating that they have never heard of Gold Standard and that the contract doesn't reflect money paid in advance or any notes disassembling furniture, tape charges, stair charges, fuel surcharges.
â?¢ Customer called the emergency line at 10:14AM - NO ANSWER
â?¢ Customer called Gold Standard at 10:15AM - NO ANSWER
â?¢ Customer called Gold Standard at 10:46AM - NO ANSWER
o Moving company states that we were completely scammed on the cost of the move and that we were sold on a very low estimate, but with the furniture provided on the list, it was not possible, and they believe Gold Standard had every intention of doubling this quote. He advised that we should have received a flat quote and also should have someone to our home for the quote.
â?¢ Customer called the emergency line at 10:49AM - NO ANSWER
â?¢ Customer called Gold Standard and emergency line at 10:55AM - NO ANSWER
â?¢ Customer called emergency line and Gold Standard at 11:12AM - NO ANSWER
o At this point we realize that most of our furniture will have to left behind
o Moving company requests that we purchase 12 wardrobe boxes as they can't move space savers bags (which were clearly outlined in the contract)
â?¢ Customer called Gold Standard at 12:28PM twice - NO ANSWER
â?¢ Customer called the emergency line at 1:19PM - NO ANSWER
â?¢ Customer finally spoke to customer service at 1:21PM and explained the issues that were occurring. At this point I'm completely in tears realizing that the contracted moving company refuses to adhere to the contract and details made between the customers and Gold Standard. The customer service rep stated said that she would call and request that the furniture be disassembled and that we should continue with the move and allow all of us to review in a few days. No such call was made, and the movers didn't honor the contract.
At this point, we were unable to disassemble furniture such as a desk and TV stand because it was packed under boxes. We expressed our concern that this empty space was not efficient in loading and maximizing the space. The foreman said that he was not going to pack in that manner because all of this was going to a DC and would be sub-contracted out again. Due to this fact, bulk items, furniture, space savers, etc. will not be pushed together because of the need to remove, store, re-pack.
The movers put the space saver bags in wardrobe boxes, which were not maximized and almost increased our space used by 25%. There were 12 boxes in total that they forced us to add, after begging them to put the space savers in empty space in the trailer. We asked him to stop at 813 or approx. and not to exceed the $4803 quote. The foreman recommended that we just not pay at the time of delivery and to proceed with signatures. We had no way to measure the truck and asked him to help us, he said that we could remove all property and he could leave if that was our preference.
When we realized that the moving company would not help with our concerns, we started putting the remaining items in the garage. At this point, we still had half of a garage full of totes and goods and from the original quote, most of our large furniture from inside the home.
Since our move was across the country, we flew out the following morning on March 4th unable to sell our furniture. From a distance we were forced to either donate our sell for pennies our full dining room set, love seat, sectional, ottoman, dresser, rugs, and all items in the garage.
Customer did request the recorded calls and was denied. Gold Standard did admit fault and said that the sales rep promised things that he knew that they wouldn't adhere to. They also admitted that their customer service was short staffed on the day of our move and wasn't able to help us in a timely manner. They also admitted that the sales rep quoted a delivery timeframe of 10-14 days, which was clearly on the recordings that they won't release. We made living arrangements for 2 weeks and had no idea they were planning on up to a 30 day move.
Gold Standard did offer $250 and a very long contract to sign so we wouldn't report them to Revdex.com and make any other customers aware of their shady business on social media. The manager said that the owner of this company would 'have her head' if they knew she offered anything! Allegedly the sales rep at Gold Standard was fired as well as the foreman. If there weren't any issues as stated in their response, why were 2 individuals fired? We did not sign the contract and feel obligated to WARN future customers of this scam. Please stay away and be aware that they are able to 'sell' everything and not adhere to anything.
SCAM!
Gold Standard requested more information from the customer the day of the scheduled pick up through email . The email was received and addressed by the escalations department and the customer was called and followed up with . Gold Standard helps service over 500 moves a month . Only 1% of those moves end up in mistakes and or bad reviews that we actively take responsibility in and try to correct with the vetted motor carriers we are partnered with . The motor carrier responsible for the customers move was also sent the detailed emailed the customer sent in , and directly brought it to their attention that the driver assigned to the customers move did not handle the customers concerns correctly and professionally . The phone calls were pulled and gone through by the customer service team with the customer and the moving coordinator who was not fired , but found a different employment opportunity . Nothing through the calls was promised to the customer and the call recordings are not available to customers . We let them know through verification that the recordings are used for quality control purposes . We also provided the customer with a recording after verification that explains how to prepare for the move . The bill of lading was signed by the customer agreeing to the 1100 cubic feet that the driver quoted . Gold Standard brought it to the Motor Carriers attention ( acted on the customers behalf ) to have the items re measured and the motor carrier honored the correct cubic feet . The motor carrier provided the customer with a 715.00 discount and the customer was also offered a refund from Gold Standard that they decided to not accept . Gold Standard investigated and addressed all of the customers concerns , and also worked directly with the motor carrier to compensate the customer even though they signed a contract agreeing to the overages . Gold Standard understands that the customer expected every phone answered every single time , however the customer service team along with the Manager took the escalations seriously , and owned our part in the adjustments we are always trying to make to improve as a company . The customers calls were not ignored , and we offered resolution in order to keep our relationship with the customer in good standing . To address the re assemble and disassemble of furniture to " save " space , it is up to the movers discretion to disassemble an item , the movers do not want to cause damages to the customers belongings nor reassemble an item incorrectly and the customer gets hurt . If the same team who disassembles at the pick up is available at the delivery then most of the time they will reassemble . We are prepared to continue to improve as a company as a whole , respond to every review , and also to continue to be as transparent as possible ! The customer didn't agree that the refund offer was enough , and that the original quote should have been honored , even though they had more inventory then what Gold Standard was informed off .
We will just have to agree to disagree on the sales and customer service standards that are expected. When a customer tried to get help for over 3 hours without an answer and they are in tears multiple times, something obviously is wrong.
My hope is that potential customers read this and understand that the sales department will OVERSELL you, give you a low quote and not adhere to anything promised in the contract. You need to work directly with a moving company so that you understand what they will commit to. Examples include:
â?¢ Expert advice and guidance throughout the course of your move.
â?¢ Disassemble of all standard furniture required for safe movement at the origin.
â?¢ Reassembly for all items disassembled by the movers on the day of pick-up at destination.
â?¢ Wrapping of all furniture with quilted moving blankets.
â?¢ Itemized inventory indicating condition at origin of items.
â?¢ Loading & unloading of all goods.
â?¢ All transportation, taxes, tolls, mileage, and fuel surcharges
â?¢. No charge for packing tape and moving pads.
In addition to that, the delivery date will be longer than planned. Please save yourself from a world of heartache and remove this broker out of the equation.
Gold Standard understands the customers view point , and we always strive on improving as a company . Moving Brokers protect customers from corrupt moving companies . This is exactly the plan of action we took with this customers move . As soon as the customer spoke with customer service , and sent in a detailed email with every concern , it was then sent to the moving company who serviced the move itself . The Carrier quoted the customer for 1100 cubic feet , that was signed and agreed upon . Gold Standard acted on the customers behalf , the Motor Carrier then re- loaded the customers shipment and corrected the volume that was actually loaded . The customer was followed up with continually until the shipment was delivered , and the move was invenstigated into great detail . Customer Service also reached out to the customer to confirm delivery and to see if any further assistance was needed , the customer never has responded . Gold Standard will still honor the first refund that was offered , and we are still available to assist the customer if there were reported damages or missing items from the move .
We have now spoken to various moving companies directly for quotes and 100% of them have agreed that we were significantly underquoted and the broker was aware that the contents would not allow to fit into 700+ cubic feet or even 800+ cubic feet. The articles requested in the move:
Articles List 26 Items, 101 Pieces
1 BENCH, SMALL
40 BOX, MED. PBO
2 CHAIR, DINING
1 CHEST, SMALL
1 COMPUTER DESK
1 CRIB
1 DESK CHAIR, SMALL
1 DINING TABLE
1 DOOR PANEL
1 DRESSER, CHILD
1 DRESSER, DOUBLE
1 FILE CABINET, 4 DRAWER
1 LETTER, SIGN
1 LOCKER
1 MATTRESS KING
1 OTTOMAN, LG.
2 RUG, AREA (SM.
3 RUG, LARGE 8X10
1 SOFA, 2 LOVE SEAT
1 SOFA, SECTIONAL 2PC
30 SPACE SAVER
3 STOOL, SM.
1 T.V. STAND (SMALL)
2 T.V. FLAT SCREEN- 33-60
1 TABLE, KITCHEN (SM.)
1 VACUUM CLEANER
Almost half of the items did not make the move. We lost thousands of dollars in the move and loss of furniture.
The actual moving company that was used/ subcontracted has been more than gracious and offered a significant credit because they understand that we were oversold and the broker did a poor job coordinating and communicating. They also are aware of the fraudulent details and agree that this is not the type of broker they would like to continue to do business with. I guess we both learned a tough lesson and I hope that other potential customers understand this risk and DON'T TAKE it.
Reading other past reviews that involve Gold Standard, this is a fraudulent and common practice to underquote, under deliver and give promises they have no intention of making. We will continue to communicate these issues to potential customers and have forfeited the measly $250 credit in order to do so. STAY CLEAR, it's not worth the extra stress and heartache this company will cause.
Long Distance Moving
This is an agreement between the customer listed above and Gold Standard Relocation LLC., all pricing is based on the inventory list intended for shipment as provided, detailed, and disclosed by the shipper. Gold Standard Relocation LLC is a moving broker (Fla. Broker Reg. No MB115) who is hired by the shipper to determine the estimated and binding price to transport their listed and disclosed items only, and to then broker that specified shipment to a licensed transporting carrier that agrees to service the shipment reserved at the price agreed. Shipping cost is determined by the list of items to be transported as disclosed by the shipper. Gold Standard Relocation LLC provides binding price estimates based on the inventory and services disclosed and provided by the shipper. The shipper is herein aware that items not listed or disclosed are not provided or included in this binding estimate. It is important that the shipper include all items intended for transport, the accuracy of our estimates is solely based on the accuracy of the inventory provided by the shipper.
This is the first section of the customers contract . Gold Standard is only able to provide an accurate estimate if the SHIPPER discloses any and all of the inventory that is in need of transport . The customer agreed Gold Standard has also spoken with The contracted Motor Carrier responsible for the customers move , and they have not had any involvement with the customer , they worked with us as the moving broker to resolve the matter with the customer . The Motor Carrier and Gold Standard have a partnership and work collectively together as a team . Our goal is to service the move , and offer reasonable compensation if it is deemable . The Motor Carrier informed Gold Standard that they have a policy in place for all of their Foreman who over quote or give the customer an in correct quote . This is why they re- stack at delivery and give the customer the correct space reservation . This is a procedure Gold Standard supports 100% seeing how as a moving brokerage , it is our soul duty to advocate for the customer . We have numerous emails , the customers paperwork , and call recordings for the Revdex.com reviewing to show we acted on the customers behalf , and also worked closely with our partnered Motor Carrier to resolve the matter on behalf of the customer . 250 was offered back to the customer because the rest of the deposit was paid for the labor , fuel and space adjustments made before the customers move was serviced . Gold Standard did not suggest for the customer to leave behind any of the shipment , this decision was made by the customer during the pick up , and we instructed for the customer to send all of the details so our customer service team could begin working on the concerns . Gold Standard worked up a quote for 713 cubic feet for the customer that was signed and agreed upon . The software we use is DOT regulated as well , and it bases the measurements off of standardized items . This means anything that is considered " bulky " or oversized needs to be disclosed by the shipper and or the customer . We understand the customer does not agree with the refund , and has shown through previous responses through this review , Gold Standard will show through facts , and documentation that we fulfilled our contracted obligation to the customer . The customer had an additional 187 cubic feet that was not disclosed to Gold Standard , and that space was taken away from another customer who was scheduled to move at the same time .
damaged&stolen goods
THIS CO. IS A CONTRACTOR FOR MOVING.THE COMPANY THEY BROKERED TO WAS *** IN *** MOVING CO.STOLE PERSONAL PROPERTY,BROKE MORE THINGS THEN WERE IN ONE PIECE.HAD EXCUESS FOR EVERYTHING.CONTACTED GOLD STANDARD NUMEROUS TIMES AND WAS ALWAYS TOLD THEY WOULD GET BACK TO ME.NEVER HAPPENED.I TALKED TO TINA WAS ASSURED THEY WERE GOING TO LOOK INTO THIS MATTER.NEVER HAPPENED.LAST TIME WAS 2 WEEKS AGO.SENT REGISTERED LETTER WITH PICTURES AND LIST OF MANY THINGS THAT WERE BROKE.HAVE'T HEARD A THING SINCE.THIS CO. IS A VERY UNTRUSTING CO.
MAKE GOOD ON THIER WORD TO GET COMPENSATED FOR THE DAMAGE DONE BY THIER CONTRACTOR.
Gold Standard takes all complaints very seriously . In the first part of the customers contract Gold Standard explains in full detail that we are a moving broker , we also have contracts with vetted DOT regulated Motor Carriers who are required to have references. On 2/12/2020 the customer notified our customer service team that they had been delivered and reported missing items . On 2/13 Gold Standards Dispatch notified the Motor Carrier of the damages through email . On 2/12/2020 Gold Standard emailed the customer the claim information so the customer could submit a claim for the damages , along with the missing items . Customer Service did request for a full detailed email along with pictures of the items from the customer that was never received . Gold Standard has no control over the outcome of the claim process however we are available to assist the customer through the process . If the customer needs assistance in starting the claim we advise for the customer to contact our customer service team for assistance . Any information that the customer service team requested from the customer , email , photos ect also need to be sent in in order to hold the Motor Carrier accountable . We are currently revamping the delivery process with all of the moves we currently help service , and are providing our emergency line to customers who are expecting deliveries . We also have a 90 day evaluation that our dispatch department visits , to insure that the Motor Carriers are still operating under any and all DOT regulation , and also tracking any reports of damages to our customers shipments .
This company refuses to give me back my refunded money of $602 for a truck that was never used.
On 12/21/2019 a Saturday I had a move scheduled from PA to NC now this move never happened. Gold standard relocation got my money for a truck that was never used. I was in contact with gold standard all way up to my tentative move date. These people are a scam and a fraud they told me one price over the phone only to have some other company called in town homemovers or something show up and say that my stuff couldnt fit on the truck because they had 4 other moves to complete and they price I was told to move was way beyond the price in which I was told I have to pay. Gold standard is a scam of a moving company once I seen that the guys that came who were suppose to move my stuff wasnt taking it I immediately got in contact with them and asked for my money back the guy Sam G at gold standard his Dot broker # is 3122941. He told me that I could not get my money back saying that I was being hostile meanwhile these people had already went into my account prior to the date that I was to move and took funds out my account without my consent and when I asked them about it he said he would speak to his reps to make sure it doesnt happen again and then in the next breath he said ' Oh I pulled the funds from your account." Just a bunch of lying and misleading going on with this company they arent right I filed a complaint to the Revdex.com on 12/27/2019 they said it could take 30 days to hear something back so I gave it till 1/27/2020 and still have not heard anything back! Then the message that sam G sent had a date of 02/21/2019 as my move which was wrong first of all my move was due to take place as I mentioned above on 12/21/2019 how did he get 02/21/19. Thats why I know this place is a scam con artist and want my money back I dont care if I have to speak to the media regarding this urgent matter I'm willing to speak to the media sense nobody is acting like they didnt see my complaint and issue I want to go higher above their heads everybody had a boss even sam G. I will attempt to attach the email he sent with the wrong DAT, and everything in it because this dont make no sense these people can just go in your account snatch funds when they think they want and think nothing is going to be done yeah I will get to the bottom of this. How are they holding my funds for something that was NEVER used and is my money. Prime example of greed and it will be settled one way or another because this was not right at all on gold standard relocation behalf and they know but when your guilty and know you've done wrong why would you want to talk. I have a livelihood and bills I dont have money for people to just take when your wrong your wrong and they were dead wrong.! Then on top of that you say one price over the phone of what the move would be then turn around and say another thing when I went over the exact inventory several times with one of gold standards employees name Natalie F. Broker registration # 3122941. She also lied about the pricing knowing we spoke several time leading up to the suppose move date.
I am seeking to be refunded my money totaling $602.00 for this truck that was never used I want my full refund no Im not willing to settle for half. The truck was never used the guys who came that was suppose move me was very rude they drove off without telling me they were leaving left m hanging and sam G at gold standard relocation was very very nasty and did not try to accommodate to give my funds back.
Gold Standard understands the customers frustration , and our customer service team assisted the customer and we also made all the necessary arrangements to have the move serviced . On 9-06-2019 the customer signed the estimate electronically giving Gold Standard authorization to run the credit card the customer put on file for a deposit of 602.73 . Gold Standard also responded to the customers previous Revdex.com complaint and offered a 100.00 refund , to resolve the complaint and the customer did not contact customer service nor respond to resolution . As stated by the customer is the previous complaint , the motor carrier showed up to service the move , the customer had more inventory and refused service . Again , Gold Standard Relocation is offering more than 10% from the customers deposit to resolve the matter , even though the customer breached the contract that they signed on 9-06-2019 . Please see section of contract 16. UPON SIGNING YOU ARE AUTHORIZING GOLD STANDARD RELOCATION LLC TO TAKE PAYMENT FROM YOUR CREDIT CARD (VISA, MASTERCARD, DISCOVER) OR BANK WIRE AND OR DIRECT PAYMENT INTO COMPANY ACCOUNT. UPON BOOKING, UP TO 30% PAYMENT FEE IS REQUIRED TO BE PAID BY CREDIT CARD (VISA, MASTERCARD, DISCOVER) OR BANK WIRE AND OR DIRECT PAYMENT INTO COMPANY ACCOUNT. UPON PICKUP CARRIER MAY COLLECT UP TO 70%. PAYMENT WILL BE DUE IN THE FORM OF CASH OR POSTAL MONEY ORDER. THE REMAINING BALANCE MUST BE PAID IN FULL UPON DELIVERY BY CASH OR POSTAL MONEY ORDER. THE CARRIER RESERVES THE RIGHT TO COLLECT UP TO 70% OF BALANCE DUE PRIOR TO THE GOODS LEAVING THE ORIGIN STATE. SUBJECT TO FEDERAL LAW, PAYMENT IN FULL OF ALL CHARGES IS REQUIRED BEFORE DELIVERY AND PRIOR TO UNLOADING.20. AS THE CUSTOMER, I AGREE THAT ANY REFUSAL OR DENIAL OF SERVICE, EITHER VERBALLY IN PERSON OR OVER THE PHONE, WILL BE TREATED AS A LATE CANCELLATION MADE OUTSIDE OF THE CANCELLATION WINDOW. I UNDERSTAND THAT NO REFUND WILL BE ISSUED IF I REFUSE OR DENY SERVICE ON THE DAY OF PICK UP. IF I CLAIM THAT SERVICE WAS NOT RENDERED I MUST PROVIDE NOTICE OF ANY SERVICE FAILURE MADE BY GOLD STANDARD RELOCATION LLC., IN WRITING TO [email protected]
All of this information was presented to the customer on 9-06-2019 when the customer signed electronically and also when the customer received a verification call giving Gold Standard permission on a recorded line to run the card on file for the remaining balance of 72.00 on 12-12-2019 in order for the move to be picked up around the customers requested pick up window for 12-21 and 12-22 . Services were rendered , Hometown Van Lines was the assigned moving company assigned to service the move .
Please see attached.
(The consumer indicated he/she DID NOT accept the response from the business.)
No I have not heard from this business. They have not tried to contact me at all. Only thing I received is the letter from you all the Revdex.com.? But no I have not heard one thing from this company! I am NOT satisfied with this! As I stated constantly in my complaint I want my money REFUNDED back to me I did not use the truck my move never happened so why are they holding on to my mom it's not their money! The job was never completed! This company has been nothing but UNPROFESSIONAL! And if I have to get the media involved I will I want my money refunded back to me! So no I'm not satisfied I was ripped off! I'm tired of going back and forth about this.. this been a ongoing issue that I been constantly going back and forth about since December and it's still not resolved!
Customer service has reached out to the customer and offered a refund of 10% , the customer has not agreed to the refund . Gold Standard has now sent a separate email today requesting for the customer to respond so a refund agreement can be issued . Gold Standard services over 500 moves a month and we are approaching the busy season at this time . We have shown through our contract and through response that we have worked with the customer in resolving the matter , the deposit was paid out for the cost of labor for the day of pick up and the empty space reservation on the truck due to the customer refusing service .
How can you keep saying you understand my frustration and all this stuff about taking care of the matter offering a settlement thats not no settlement! How can you people possibly think giving somebody $100.00 back is a actual reasonable settlement of any Kind when we paid $572.00 which is close to 600. Gold standard is very unprofessional and the people you all sent from hometown van lines ! ITS NOT YOUR MONEY. So why are you all holding on to something that isn't yours the MOVE NEVER happened but you're suppose to hold on to our money yeah okay! I can see if the people you sent touched or loaded some of our belongings which that wasn't the case. That's not my responsibility to pay for nobody's hotel, gas or labor expenses . I had one thing to pay for and that was the truck ! A truck in which was never used. I can see if the guys moved us but they didn't ! And you call these people professional how you come and look at someone's stuff and say no we can't move it cause they 4 other people to move and on top of that the other two guys were very rude ignorant and unprofessional but this is who you all hire to move people! I don't care my funds have nothing to do with what you all had to pay for with them guys. When I paid gold standard I paid for a truck not other people's hotel expenses! Then on top of that your people went into my account without my consent leading up to the tentative move back in December 2019 and drafted the remaining balance out of my account without my consent, I should of known then that you all were very unprofessional and sneaky ! This is just absurd and this will be handled one way or another!
Gold Standard is continuing to communicate with the customer , and we can assure the customer we are not holding the deposit . Again , the estimate was signed electronically in agreement that the credit card on file provided by the customer through the contract was ran per their payment arrangement. Sending a moving truck is not at not cost to Gold Standard , even when the customer refuses service the costs for labor , fuel and expenses have to be paid . Gold Standard understands the customer felt the movers were unprofessional , however our customer service team is in place to assist the customer during the pick up and we make available other options . The most we are able to offer is 15% , we are requesting for the Motor Carrier to send in the invoices from the costs for the day the customer refused the services , we are also providing the section in the contract the customer signed in agreement to the rest of the deposit being taken . Gold Standard will continue to work with the customer to resolve through email , and provide the copies of the invoices to her as well .16. UPON SIGNING YOU ARE AUTHORIZING GOLD STANDARD RELOCATION LLC TO TAKE PAYMENT FROM YOUR CREDIT CARD (VISA, MASTERCARD, DISCOVER) OR BANK WIRE AND OR DIRECT PAYMENT INTO COMPANY ACCOUNT. UPON BOOKING, UP TO 30% PAYMENT FEE IS REQUIRED TO BE PAID BY CREDIT CARD (VISA, MASTERCARD, DISCOVER) OR BANK WIRE AND OR DIRECT PAYMENT INTO COMPANY ACCOUNT. UPON PICKUP CARRIER MAY COLLECT UP TO 70%. PAYMENT WILL BE DUE IN THE FORM OF CASH OR POSTAL MONEY ORDER. THE REMAINING BALANCE MUST BE PAID IN FULL UPON DELIVERY BY CASH OR POSTAL MONEY ORDER. THE CARRIER RESERVES THE RIGHT TO COLLECT UP TO 70% OF BALANCE DUE PRIOR TO THE GOODS LEAVING THE ORIGIN STATE. SUBJECT TO FEDERAL LAW, PAYMENT IN FULL OF ALL CHARGES IS REQUIRED BEFORE DELIVERY AND PRIOR TO UNLOADING.
(The consumer indicated he/she DID NOT accept the response from the business.)
NO I DO NOT AGREE WITH THIS AT ALL AND I HAVE TOLD Jen B. FROM DISBATCH THIS SEVERAL TIMES AND THIS WONT CHANGE! NOW GOLD STANDARD IS REALLY TRYING TO GET OVER ON US WITH OUR REFUND! HOW CAN THEY RESPOND BACK ON HERE ABOUT GIVING US 10% OF $572.00 AND REALLY ALTOGETHER WE PAID $602.00 ATTACHED ARE THE PAYMENTS THAT WE MADE ONE OF WHICH WAS $530.00 & $72.00. Altogether $602.00. GOLD STANDARD IS BEING VERY SNEAKY SAYING 10% ON HERE YET AND STILL Jen B.FROM DISBATCH KEEPS SAYING 25% WHICH I DO NOT AGREE TO! WE DID NOT PAY 10% nor 25% FOR THE TRUCK! AGAIN THE MOVERS DIDNT TOUCH NONE OF OUR STUFF THEY LOOKED AT OUR ITEMS AND SAID "NO WE CANT TAKE THIS IT WONT FIT" AND THEY SAID THIS BECAUSE THEY HAD 4 OTHER PEOPLE TO MOVE WHICH WE WERE UNAWARE OF EVERYTHING WAS VERY RUSHED THE MOVERS HAD NASTY ATTITUDES, TWO OF THE SUPPOSE DRIVERS WENT TO SIT BACK IN THE TRUCK! AGAIN AS I MENTIONED PRIOR THEY ALSO DROVE OFF WITHOUT TELLING US THAT THEY WERE LEAVING! SO AGAIN THERE WAS NEVER NO LABOR DONE FOR US! WE WANT OUR MONEY REFUNDED YOU ALL WERE ABLE TO TAKE OUR MONEY! MAKING IT SO HARD TO GIVE IT BACK! FIRST OF ALL OUR MONEY SHOULD OF AUTOMATICALLY BEEN GIVEN BACK WHEN THEY SEEN NO MOVE HAPPENED! GOLD STANDARD SENT LOUSY IGNORANT PEOPLE TO TRY AND MOVE US WHICH WAS VERY UNPROFESSIONAL! THEN GOLD STANDARD DRAFTED THE $72.00 WITHOUT MY CONSENT FROM MY ACCOUNT A FEW DAYS PRIOR TO THE TENTATIVE MOVE I FOUND OUT WHEN I CALLED THINKING I WAS GOING TO PAY THE BALANCE & A REPRESENTATIVE TOLD ME IT WAS ALREADY DONE! AND I WAS CONFUSED BECAUSE I KNOW I DID NOT CALL OR TELL THEM TO DO THAT ! AND WHEN CONFRONTED SAM G BLAMED ONE OF HIS EMPLOYEES THEN IN THE NEXT BREATHE TOOK THE BLAME FOR IT ! THAT WAS WHEN I SHOULD OF KNOW GOLD STANDARD WAS VERY SNEAKY! AND NOW THEY BEING SNEAKY ON HERE SAY 10% THEN 25% THEY ARE REALLY PLAYING GAMES WITH MY FUNDS AND I DONT LIKE IT! WE WANT OUR MONEY BACK!
Again , we spent the deposit sending a truck for that day . Along with labor costs , the movers do not go out to move for free . I understand your frustration completely again the most we are able to refund is 25% . The information we have sent to you will also be sent to the Revdex.com we are still currently working to resolve the matter with you . I hope you have a great day !
(The consumer indicated he/she DID NOT accept the response from the business.)
& AGAIN! that's has nothing to do with the money that we paid for a truck and move that never happened! What part about that don't you all understand and you keep saying movers don't go out for free WE DIDNT HAVE MONEY TO JUST GIVE AWAY FOR FREE! You keep saying you understand my frustration when you clearly don't understand! I don't care what you don't have find a way to get it! I find it hard to believe that you all can't give me back my money because if that was the case you wouldn't be able to offer anything back! You keep saying only 25%.. do you know what 25% is of $572.00 let me inform you AGAIN that's ONLY $143.00 so you really think I'm suppose to be okay with that! On top of that I paid more than $572.00 altogether $602.00 let me REMIND YOU ALL SINCE you seem to keep acting as if you don't know! I don't care I do not agree with this all and never will I.. I believe you all just do not want to give back to us what's due and that's that! It's not your money so again your Trying to hold onto something that's not yours! AGAIN WE WANT OUR MONEY REFUNDED! SOMETHING WILL BE DONE ABOUT THIS AND ITS NOT NO 10% 15% or 25% we didn't tell you all we didn't have the money for the truck so how can you keep saying you can't give us back our money for a move that never took place! We want our money back simple as that !
Also since you all are requesting invoices I have attached the two invoice payments we made one of $530.00 & $72.00 to this email. Altogether that is $602.00. We did not pay you all no 10% 15% or 25% For the truck, so why in the world do you all feel like it would be okay to try and give me that back! There was no labor done for us they didn't touch nothing of ours! Again I have nothing to do with the other people that them guys were moving, because regardless they still had other people to move so why do you all keep saying labor and expenses they did not do anything for us! And again we did not refuse services as I mentioned prior AGAIN, these guys looked at our stuff and refused to move it because they knew they had 4 other moves, 4 .. and that all our stuff and them 4 other people's things weren't going on that 26" truck! We clearly went over inventory several times and confirmed what would of been going on that truck so when they arrived their attitudes let us know they didn't want to do the move in general we didn't just have 5 things and gold standard knew that from the inventory list in which I also have as well.!
t I don't care about none of that you all are really trying to get over on us as expected! But it's okay the Revdex.com and the media will know about this matter further more! I don't care we want our money back we never even used the truck and to keep saying I didn't like the company is just you saying anything stuff that doesn't make sense! That company refused to take our stuff and never touched anything they were the ones who were unprofessional.! I'm not going to keep saying anything this will get handled believe that !
Ms.
On Monday, April 13, 2020, 4:19 PM, *** wrote:
Your not working to resolve anything with me only offering me 25% of what I paid. Like I said and it won't change I do not agree with this you all do not want to give me my money back! Working with me would be giving me my money back that's working with me! I have my receipts of the money I paid to gold standard and it wasn't $143.00 so you can go ahead trying to offer me only 25% did I pay y'all 25% for the tentative move.. NO! And you keep talking about labor.. what labor, because AGAIN no move happened they didn't lift a thing of ours! I don't care you all need to find a way to give us back our money it's not your money and I don't know why you keep trying to hold onto to something that is not yours! Yet and still you keep saying you are working with me and your no I'm not dumb and I want my money refunded! I
Ms.
On Monday, April 13, 2020, 3:54 PM, Jen B. wrote:
Hello *** ,
Again , we spent the deposit sending a truck for that day . Along with labor costs , the movers do not go out to move for free . I understand your frustration completely again the most we are able to refund is 25% . The information we have sent to you will also be sent to the Revdex.com we are still currently working to resolve the matter with you . I hope you have a great day !
Jennifer B.
Dispatch Manager
***
DOT Broker Registration number: 3122941
Commercial Telephone Seller : TC5423
Fla. Broker Reg. No MB115
Gold Standard Relocation
"The New Moving Standard"
On Fri, Apr 10, 2020 at 5:21 PM *** wrote:
How you figure you don't have possession of the deposit! I paid my money to y'all so where did the deposit go then the air? You all keep making this harder then what it really is like you keep talking to me like I'm slow and was born yesterday! Y'all really want to get off on somebody and it's not going to happen with me I don't care about none of that stuff that your saying which don't make no sense! You all were not saying that when you took my money! Again, for a move that never happened! I didn't say no services were free if they were free then I wouldn't of paid $572.00 of my money to y'all! Again this is a move that never took place! And you need to quit saying you all sent the best people to move us no you did not the movers were lousy and were very ignorant! They didn't want to do the job how you look at someone stuff and say we can't move you because they had 4 other moves to do that's not my problem! The guy was holding the inventory paper and that was everything that was in the storage they didn't want to do the job simple as that! It don't matter I will let Revdex.com know about this! Then you really think I'm slow you are offering 25% of $572.00 which is $143.00 did I pay you all $143.00 for the booking NO I PAID $572.00. So trying to act like I can't count your not even willing to offer 60% of my money! It's my money you all just keep on insisting in holding onto something that's not yours!
Ms.
On Friday, April 10, 2020, 4:44 PM, Jen B. wrote:
***,
Again , we no longer have possession of the deposit . We also dispatched one of our best carriers to your pick up location . These services are not for free . The reason we were able to provide you with a lower cost for your move is because you were willing to share a truck with other customers . It is more cost effective for the moving industry and the customer especially if the customer does not have enough inventory to fill a whole truck . If the movers can not come to an agreement with the customer then they have no choice but to move on . Per FMCSA they can not load any inventory without the customer understanding how the move is going to operate . We have offered the final amount from Management . Your full deposit was spent paying the movers for the service , even though you refused . This has been explained in several of my emailed responses . Monday I will provide the invoices that we paid because the reservation was not filled for the day of pick up have a nice weekend the offer for the 25% does not expire .
Jennifer B.
Dispatch Manager
***
DOT Broker Registration number: 3122941
Commercial Telephone Seller : TC5423
Fla. Broker Reg. No MB115
Gold Standard Relocation
"The New Moving Standard"
On Fri, Apr 10, 2020 at 4:04 PM *** wrote:
And y'all need to quit saying that we refused service because we didn't! How you figure we refused services when the people you all sent looked at our stuff and said oh no we can't move you its too much stuff all because they had 4 more other moves that wasn't my problem. When I went over the inventory list several times with gold standard prior to the move! You all had lousy people you sent to do the job! That never got done !!You all are really trying to get over and it's clear!
Ms.
On Friday, April 10, 2020, 3:27 PM, Jen B. wrote:
Hello ***,
I just wanted to follow up with you , I spoke with accounting and I have it approved to offer you a 25% refund . The Motor Carrier did not invoice Gold Standard for the space reservation on the truck for the day service was refused . Please let me know if you agree , we will have to issue a refund agreement and the matter will need to be resolved through the Revdex.com . I hope you have a safe weekend .
Jennifer B.
Dispatch Manager
***
DOT Broker Registration number: 3122941
Commercial Telephone Seller : TC5423
Fla. Broker Reg. No MB115
Gold Standard Relocation
"The New Moving Standard"
On Thu, Apr 9, 2020 at 8:41 PM *** wrote:
How can you keep saying you understand my frustration and all this stuff about taking care of the matter offering a settlement thats not no settlement! How can you people possibly think giving somebody $100.00 back is a actual reasonable settlement of any Kind when we paid $572.00 which is close to 600. Gold standard is very unprofessional and the people you all sent from hometown van lines ! ITS NOT YOUR MONEY. So why are you all holding on to something that isn't yours the MOVE NEVER happened but you're suppose to hold on to our money yeah okay! I can see if the people you sent touched or loaded some of our belongings which that wasn't the case. That's not my responsibility to pay for nobody's hotel, gas or labor expenses . I had one thing to pay for and that was the truck ! A truck in which was never used. I can see if the guys moved us but they didn't ! And you call these people professional how you come and look at someone's stuff and say no we can't move it cause they 4 other people to move and on top of that the other two guys were very rude ignorant and unprofessional but this is who you all hire to move people! I don't care my funds have nothing to do with what you all had to pay for with them guys. When I paid gold standard I paid for a truck not other people's hotel expenses! Then on top of that your people went into my account without my consent leading up to the tentative move back in December 2019 and drafted the remaining balance out of my account without my consent, I should of known then that you all were very unprofessional and sneaky ! This is just absurd and this will be handled one way or another!
Ms.
On Thursday, April 9, 2020, 6:56 PM, Jen B. wrote:
Have a good evening , I will follow up with you tomorrow after I have the invoices from accounting .
Jennifer B.
Dispatch Manager
***
DOT Broker Registration number: 3122941
Commercial Telephone Seller : TC5423
Fla. Broker Reg. No MB115
Gold Standard Relocation
"The New Moving Standard"
On Thu, Apr 9, 2020 at 6:50 PM *** wrote:
We did lose our deposit because of this unprofessional company and the people that you all sent! I don't care about nothing that you are saying you all are just trying to get over and I know b
Ms.
On Thursday, April 9, 2020, 6:44 PM, Jen B. wrote:
Hello *** ,
I feel it is better to continue to communicate with you through email at this time . I understand your frustration , however I am unable to assist you while being combative . I will be sending an invoice for the expenses we have to pay out when a customer refuses service . I understand you did not like the Motor Carrier , and you feel they were not professional , however the trucks do not operate at no expense , just like the movers do not work for free . Each move is planned out accordingly , our goal was to service your moving needs , not to keep your deposit .
We normally offer options when the customer and the movers can not come to an agreement . This is provided so the customer does not lose the deposit , the motor carrier can also invoice you for a cancellation fee . We normally take care of the charge as well with the deposit . I will send you a copy of the invoices that were paid out tomorrow and I will also send this information to the Revdex.com . The accounting department is closed for today . I hope you have a pleasant evening
Jennifer B.
Dispatch Manager
***
DOT Broker Registration number: 3122941
Commercial Telephone Seller : TC5423
Fla. Broker Reg. No MB115
Gold Standard Relocation
"The New Moving Standard"
On Thu, Apr 9, 2020 at 6:08 PM Jen B. wrote:
Hello ***,
I understand your frustration , and we have contacted you several times trying to resolve the matter . I am only able to offer you 100.00 . Sending a truck , paying for the labor and fuel hotel expenses have to be covered by Gold Standard even when a customer does not agree with the movers . These expenses still have to be taken care of . We have responded to you through the Revdex.com complaint , and have offered to resolve the matter . I understand you do not agree with the offer , however , we still have to cover costs for sending the truck . The offer for the 100.00 refund will not expire , please let me know if you have any questions .
Jennifer B.
Dispatch Manager
***
DOT Broker Registration number: 3122941
Commercial Telephone Seller : TC5423
Fla. Broker Reg. No MB115
Gold Standard Relocation
"The New Moving Standard"
On Thu, Apr 9, 2020 at 6:01 PM *** wrote:
No I don't agree with this and I told the Revdex.com that I haven't even heard anything from you all! No I'm not okay with no $100.00 if you look back in the files we paid $572.00 for the payment of the truck! How you going to offer $100.00 and I paid $572.00 for a truck that I NEVER used! It's my money I don't care nothing about that and I came all the way from out of town from NC to PA for a move that never happened due to the unprofessionalism of gold standard and the company they sent to try to move us who were very ignorant! They drove off without telling us they were leaving then on top of that my mom is a senior citizen 68 years old have high blood pressure all that sent her into distress. No I'm not okay with no $100.00 we paid $572.00 and that's what I want back! I also let Revdex.com know that if I have to get the news the media about this matter I don't mind speaking with the NEWS or reaching out to them! Because I been playing with you all since December about this matter no we want our money back!
***
Ms.
On Thursday, April 9, 2020, 4:46 PM, Jen B. wrote:
Hello ***,
Customer Service has offered a 100.00 refund to you , and we have sent emails awaiting your response . If you agree , then we will need to issue you a refund agreement , that you can sign electronically . This way we are able to process your refund on our next billing cycle . This information has also been shared with the Revdex.com to resolve the matter . We hope that you and your family are staying safe in these times .
Jennifer B.
Dispatch Manager
***
DOT Broker Registration number: 3122941
Commercial Telephone Seller : TC5423
Fla. Broker Reg. No MB115
Gold Standard Relocation
"The New Moving Standard"
Gold Standard has explained through several emailed responses that the customer is not entitled to a full refund via the contract that the customer signed on 9/06/2019 . Via the contract it was a refusal of service the customer had an extra POD that was not listed on the inventory with Gold Standard and the customer did not want to pay anymore for any overages . Gold Standard provided the option to only take 547 cf , the exact space reservation that the deposit was paid towards . Gold Standard has now provided the order for service that was signed by Hometown , to show that a truck was dispatched along with the customers pick up email with all of the pick up information . Customer service and the driver from Hometown assisted the customer for over an hour , trying to negotiate and make sure the customer understood all of their options. 17. THE CUSTOMER UNDERSTANDS AND AGREES THAT SHOULD THE CUSTOMER FAIL TO EXECUTE OR RETURN THIS AGREEMENT, BY ALLOWING A CARRIER DESIGNATED BY GOLD STANDARD RELOCATION LLC. TO PICK UP THE CUSTOMER'S BELONGINGS, THE CUSTOMER EXPRESSLY AGREES AND CONSENTS TO THE TERMS CONTAINED IN THIS AGREEMENT.20. AS THE CUSTOMER, I AGREE THAT ANY REFUSAL OR DENIAL OF SERVICE, EITHER VERBALLY IN PERSON OR OVER THE PHONE, WILL BE TREATED AS A LATE CANCELLATION MADE OUTSIDE OF THE CANCELLATION WINDOW. I UNDERSTAND THAT NO REFUND WILL BE ISSUED IF I REFUSE OR DENY SERVICE ON THE DAY OF PICK UP. IF I CLAIM THAT SERVICE WAS NOT RENDERED I MUST PROVIDE NOTICE OF ANY SERVICE FAILURE MADE BY GOLD STANDARD RELOCATION LLC., IN WRITING TO [email protected]
The customer did not bring it to Gold Standards attention prior to going to the Revdex.com , and even still Gold Standard has continually responded in order to resolve the matter with the customer . Gold Standard has offered 25% , this offer is final and we are requesting for the Revdex.com to close this matter as resolved , in respect for the contract that was in place when the customer signed in agreement to the terms . Gold Standard has also provided the copy of the signed contract for the customer and the Revdex.com's viewing .
(The consumer indicated he/she DID NOT accept the response from the business.)
No the customer does not agree to anything that gold standard is saying! Gold standard do not want to give us back our money that is due to us! We did not use your service so we want our money back 25% of 572 as I mentioned PRIOR IS NOT NO TYPE OF REFUNDED THAT IS $143.. plus on top of that I paid altogether $602.00 for a truck that REFUSED TO TAKE OUR ITEMS. The extra pod was explained when we went over the inventory list SEVERAL TIMES THATS NOT THE ISSUE SO GOLD STANDARD NEEDS TO STOP ACTING LIKE THAT WAS THE ISSUE. We had two small 5x10 units which is equivalent to one big one that was explained! When gold standard sent them guys from hometown van lines They refused to take our items because they 4 other people to move and when they looked at our items they told us specifically that it will not fit because they had four other move. Meaning 4 other people stuff was going on a 26" truck with our stuff how was that possible. I believe that gold standard knew upon the move prior that, our stuff from inventory plus 4 more other people's items were not going to fit however, they took our money anyhow! Then the guy from hometown vanlines said said to us " I can take the stuff that is on your inventory list and we told him this is everything on that list. HE SPECIFICALLY TOLD US NO WE CANT MOVE IT, IT WILL NOT FIT WE HAVE 4 OTHER MOVES TO DO! I don't care what gold standard is saying we want our money back services were not used not a thing of our went on that truck that we paid for and none of them guys touch none of our stuff! Now what sense does that make! GIVE US BACK OUR FUNDS! ITS NOT YOURS WHY ARE YOU HOLDING ONTO SOMETHING THATS NOT YOURS! I COULD SEE IF WE USED THE TRUCK OR THE GUYS STARTED LOADING IT BUT NOTHING WAS TOUCH NOR USED!
Gold Standard has offered a partial refund to the customer . We have explained through response and shown through the contract that a truck was sent to service the customers move , and the customer had more inventory . The motor carrier and the customer were unable to come to an understanding and the Motor Carrier had no choice but to move on . Gold Standard has explained that sending a truck , the cost for labor and fuel were paid from the 600.00 deposit . These expenses have to be covered regardless if the customer refused the service . Customer Service will honor the partial refund at any time , our goal is to take care of the customers move .
(The consumer indicated he/she DID NOT accept the response from the business.)
I have heard the same thing from gold standard over and over about how services weren't free.. I never said services were free for the LAST time my services and time was not free! Nor was my $600.00 that I paid out! My money ! There was never any services used we booked for a truck and movers that never happened! That's the bottom line! Gold standard was not even willing to offer me HALF OF MY MONEY BACK! I'm NOT okay with accepting $143.00 as no refund! When I paid $600 of my hard earned money for a truck and move that never happened! So NO IM NOT OKAY WITH THIS AT ALL! Gold standard movers NEVER touched none of our items and that's the bottom line! It's not fair for gold standard to try and hold on to something that's not theirs, especially when the move didn't happen and nothing was touched! It's just not making sense! My time and money is valuable and as I said prior we drove 7 1/2 hrs from Nc to Pa for Nothing!
20. AS THE CUSTOMER, I AGREE THAT ANY REFUSAL OR DENIAL OF SERVICE, EITHER VERBALLY IN PERSON OR OVER THE PHONE, WILL BE TREATED AS A LATE CANCELLATION MADE OUTSIDE OF THE CANCELLATION WINDOW. I UNDERSTAND THAT NO REFUND WILL BE ISSUED IF I REFUSE OR DENY SERVICE ON THE DAY OF PICK UP. IF I CLAIM THAT SERVICE WAS NOT RENDERED I MUST PROVIDE NOTICE OF ANY SERVICE FAILURE MADE BY GOLD STANDARD RELOCATION LLC., IN WRITING TO
[email protected]
Gold Standard understands that the customer does not accept the partial refund we have offered , we have shown proof that a truck was sent to service the customers move , and service was refused due to the customer having more inventory than what was provided to the moving coordinator , as well as our Quality Assurance team . We have sent the order for service form that was signed by the Motor Carrier the day the truck arrived , and the movers stayed longer than normal trying to assist the customer . Again , Gold Standard is not interested in keeping our customers money , our goal was and still is to service the move . We suggest that the customer compose an email via our contract and send all details to our info email . Gold Standard has requested several times that the Revdex.com show this matter resolved .
They cannot locate my furniture or tell me when it's going to get shipped out to me
They did not inform me they were a moving broker another company came and picked up my furniture and household items. they were supposed to arrive on January 31 however they arrived on January 30 I was informed by gold standard that my stuff would be shipped out on February 5 It is now February 12 and they don't know when my stuff is going to get shipped to me or where it is they also did not inform me that it was going to be in a warehouse potentially in Nevada The moving company oasis also loaded all of my stuff onto the truck and then told me it was going to be an extra $1500 they did not give me an opportunity or chance to dispute the extra charges before closing the truck doors. I tried to explain to Tina and Jen that I had sent Ryan from gold standard pictures of all of my items and he left a bunch of them out I was not aware that if it was not on the list it wasn't going on the truck. I have been trying to contact gold standard to get this rectified they seemed willing at first but now my phone calls are going straight to voicemail I am going to send Jen an email to inform her of all of the wrongdoings I feel the company had done to me I am also going to stop by the place of business.
I want them to adjust the extra money 1500 because their employee failed to put it on the list and failed to inform me that it needed to go on the list in order to get it on the truck They also have lost my stuff and cannot tell me when it's going to get shipped out Or where it is
Contact Name and Title: Customer Service
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@GoldStandardrelocation.com
Gold Standard has investigated this review , and we take our complaints very serious . The customer informed our management team that this was posted by a family member , and not actually the customer who we helped service . This has also been brought to the Revdex.com's attention . Gold Standard is diligently working with the customer who is listed on the signed contract in resolving this matter . We have also confirmed last week that the items were delivered . The bill of lading and inventory has been reviewed , and customer service is currently working with the customer to resolve the matter .
(The consumer indicated he/she DID NOT accept the response from the business.)
At the time that I had contacted the Revdex.com I was in negotiations with gold standard. I called and talked to Tina and she stated that new information has come to light and that she was no longer able or willing to work with me and then I was only able to speak to management at the time it was difficult to get a hold of them they were not answering my phone calls. I understand They have other customers however at the time my stuff was missing and gold standard was one of the few people I had in contact who could locate my things. As soon as I got off the phone with Tina I looked at my email and realized that the Revdex.com had contacted them earlier that day which told me that was the new information that came to light. I then proceeded to tell *** that my mother had contacted them in my place because I did not want them to no longer talk to me until I had received everything from my move.. I have a one-year-old daughter who cannot go without a bed I was scared that I was not going to receive my items and that I was not going to be able to contact anybody because they were not answering my phone calls and they were not calling me back in a timely fashion. Now that I have received my items which *** stated she was going to call me and oasis and do a conference call when my items arrived but they were not answering my phone calls and did not call me back. I then informed her that the moving company that they felt was appropriate Had lied to me told me that just their employees were going to touch my stuff turns out two of the people they hired off the streets here in Riverview Florida. I was also informed by the driver that I had been overcharged which is why he wanted cash so that he could pay the two extra people. I informed *** of this she told me that I had no proof because I did not record him saying this. She then asked what type of compensation I would like I told her that I wanted about $300 she then proceeded to say that we only gave her 650 and that it would be crazy for her to give me $300 compensation after everything had happened. She also stated that she was going to call me on Monday with oasis to try to get this resolved she never did. she got very aggressive with me like I had done something wrong I informed her that I was just trying to work with her and I did not think that my treatment was fair or just and I did not appreciate the way she was talking to me. I have done nothing wrong I just wanted some compensation because my price almost doubled and there was nothing I could do about it without it costing me an arm and a leg. I have had better customer service buying a two dollar pack of gum that meant nothing to me. She had all of my belongings and I spent $3500 at the end of this when I was only supposed to spend $2050... she basically told me that it's no longer her place I now have to deal with oasis because they got the majority of the money and now I have not heard from either company even though I was informed by both companies they would contact me in order to rectify the situation. I was in contact with them since January 30 I told them that there was an issue I told them that something suspicious happened in my bill almost doubled up until I contacted the Revdex.com they seemed almost willing to help after I had told her that my mother contacted the Revdex.com she still acted like she was willing to help and then I received my stuff and she bit my head off and acted like I was being unreasonable I never once raised my voice to her I told her I didn't want the full 1400 because I am willing to admit there was some fault on my behalf I did over pack boxes however there is no way that I took up 650 cubed ft my house was only 800 ft.². And I didn't even take all of the furniture that I had I left a lot of it in California to try to keep up with the 410 ft.² that I was already quoted. I wanted to work with this company.
Gold Standard understands the customers frustration , and we have investigated all of the concerns from the customers move . Customer service also pulled all of the call recordings , including the calls with *** and Tina where they assisted the customer. It was explained that regardless of the complaint that was left , it would not change customer service assisting the customer and following up on her delivery . Gold Standard helps service over 500 moves a month . THe customer service team experiences a high call volume , and is also available through email . The customer was picked up within her window on 1/31/2020 . Oasis was the assigned motor carrier . The driver assigned separated the customers inventory , and explained that those were the items listed on the estimate with Gold Standard . The customer instructed him to load all of the inventory . Gold Standard has attached the customers original estimate in section 1 . ( see attached ) Section 2 see attached # 2-3 is the customers bill of lading , with well documented inventory and where the customer signed agreeing to the revisions . Customer Service investigated the move thoroughly , and listened to the sales recording as well per the customers request , the moving coordinator and our quality assurance team asked the customer several times if the items on the inventory where the only items she needed moved , and each time her response was yes . The only way a customers price will change is if they have more items , or if there items are larger , or if they require specialized packing . Please see section 9 in the contract ( estimate ) attached in section 1 . The customer confirmed delivery on 2/20 her first available delivery date was 2/5 . Exactly 15 days from the first available delivery date . Dispatch from Gold Standard contacted the customer and she informed dispatch that Heather from Oasis had also contacted her about updates on her delivery . After reviewing the bill of lading and making sure everything was done correctly by the movers , the customers estimate was for 410 cf she had an extra 240 cf that was loaded per her request . The customer was also delivered within the timely delivery spread going off of her mileage which that spread was 2451 miles , Oasis delivered within the 3 to 30 day window for a cross country move . Gold Standard understands the customer posted a response , but management still provided the time and energy into getting all of the facts and proper documentation in place before offering any type of compensation . The customer also reported damages and missing items , the claim information was sent to her by email the day she spoke with the customer service team after delivery . Gold Standard will be willing to offer 10% from the deposit of 650.00 to the customer after her claim processes from the damages she reported . We recommend that the customer contact the customer service team if she needs assistance through the claim , or if she has questions about the refund . We also ask for the Revdex.com to review all documentation we have provided , and see that we have offered to resolve this matter regardless of no noted record of any errors during or after the customers move was completed .
(The consumer indicated he/she ACCEPTED the response from the business.)
I will except your 10% because I don't want to keep going back-and-forth with this but just know and remember as a company you have your customers entire lives when you can't answer simple questions like where is my stuff or you cannot trust the people you are contracting under I understand under a legal sense that you guys aren't excepting any responsibility however your customers trust you and they want to have trust in you and when they can't do that they are spending hundreds of Dollars meaning 650 to put trust into you in the companies that you decide to hire that is rent or mortgage it's a lot of money don't disregard your customers or you won't get any more I did nothing but try to help and I did nothing but try to inform you what the *** was going on and you guys treated me like poop don't make the same mistake with your next customer......
Gold Standard will email the customer the refund agreement so we are able to get it processed on our next billing cycle . We also understand the customer feels she was treated indifferently , even though management followed up with her weekly , and also continued to offer solution when the customers family member wrote a Revdex.com complaint . Gold Standards customer service team worked diligently to assist the customer and follow up with her each week until her items were delivered . The items usually do not leave the State of Origin until the customers first available delivery date . Gold Standard helps service at least 400 moves a month , along with a team who assists in resolving any concerns a customer had during the move itself . Customer service from Gold Standard , along with the customer service team from Oasis kept in close contact with the customer to the best of all of our abilities , along with investigating all of the details and concerns the customer had during the move itself .
(The consumer indicated he/she ACCEPTED the response from the business and wishes to inform the business of this)
This company has a lot of shady practices and should be barred from doing business in North America. They do not deliver the services they claim, they are simply a middle man and are contracting other businesses who may not be able to deliver what Gold Standard Relocation has promised. They DO NOT ANSWER THE PHONE. Once your money clears they do not answer. They answer emails with generic responses (since that is in writing legally it looks like they have rectified the situation). Also, I called on several occasions to speak with someone involving the lack of services being provided to see how it can be rectified. When they finally answered, someone was smacking on food and told me it was the wrong number and hung up on me, twice (mind you it was the same number on the list they provided me and also a number they called me from). They have a scam mentality and WILL get over on you do not trust them! GO WITH A BIG NAME/CHAIN for moving services!!
Gold Standard has resolved this review with the customer , and a refund was issued . We came to an agreement .
Changing moving estimate from 3.5K to 7.5 after loading.
They initially told me it costs 3.5 K to move from Lajolla, CA to phoenix AZ. After the mover came and loading stuff into the van they changed the price to 7.5K. My moving boxes didnt change by more than 3-4 boxes (medium size). I asked them to inquiry them four times with mover they didnt do. They told me all sorts of reasons why they are not doing. Delivery date was changed more than three times, and need to be on phone multiple times. Even in you website they are practicing as two companies, one is the one that I am writing the complaint and other one is from Raleigh, NC. During my last email they told me I need to get "
a bill of lading and inventory sheets" from the mover when I am telling them they didnt provide anything to me other than the list of items both before and after delivery. They deliverd my couch broken-electronics and didnt arrange the bed when the fee is for dissembling and assembling everything.
After few weeks of debate, I am writing this as no one should suffer like I did.
Please be honest to future customers I would like receive money back
Gold Standard understands the customers frustration , and we have continually worked with the customer . On 11-18 the customer contacted customer service and requested 30 days of free storage . On 11-16-2019 customer service requested the customers paperwork from the pick up , because the customer did not understand the overages . The Motor Carrier did give the customer 30 days of storage for free , even though most of the time if it is not included on the estimate before pick up , the customer can be charged . The customer sent in the inventory sheets from the pick up , however , the bill of lading was not included in the email that was received on 12-07. On 12-07 a formal email was sent by customer service notifying the motor carrier the customer requested to come out of storage and we requested the complete paperwork once again . During pick up confirmation we advise all of our customers to contact customer service if they have any questions about their paperwork before they sign especially if they do not agree with the overages or extra inventory . The customer sent in a signed copy of the inventory sheets from the move , customer service is still waiting for the bill of lading to be sent in by the driver . Customer service would like a chance to receive the complete paperwork to review for the customer .
(The consumer indicated he/she DID NOT accept the response from the business.)
You guys want me to provide the bill of landing that I didn't receive. How could I provide that if their carrier didn't provide one? Carrier came at 7:30 of pacific standard time. Your office is located in est. please look at the phone on the day of pick up. I called at least three times. It went to voice message.
Regarding the price, the carrier didn't provide me the price till the end of loading. You were contacted by me at least four or five times regarding getting bill of landing from carrier form day after they loaded . You guys always said, you guys requested the documents and didn't receive. You guys sent me a carrier that didn't follow laws and obviously he doesn't respond to your emails. It's pathetic to send carriers like that to your customers. This blame game wasn't needed if you have proper carrier connections.
Please look into number of calls and discussions I had with you. Need of storage came because you guys are unable to deliver with in agreed time for delivery. Storage and cost of it wouldn't have been an issue if it was delivered in appropriate time. More over you guys know about my international travel ahead of the time too. If it's not possible to meet time requirements could have been honest to me ahead of the time. I could have arranged for alternatives.
Thank you
Gold Standard again understands the customers frustrations , and we strongly recommend that the customer contact customer service to go over the paperwork . The motor carrier can not service the move with out the bill of lading . Per FMCSA regulations . Customer service requested this copy from the customer and only one item was emailed in reflecting a signature for the goods . It is quicker to request the full paperwork from the customer , rather than wait for the motor carrier due to many hours spent over the road . Gold Standard has now provided the Revdex.com with the email the customer sent in reflecting one inventory sheet that the customer was presented during the pick up . Customer service advises all customers to contact our office before signing the contract during the move , with out the customer in agreement , the load can not be taken by the motor carrier without the bill of lading . The customer has been delivered , the reason for the delay was the customer had travel arrangements and was not ready for delivery hence the request for storage . Gold Standard has now provided a complete copy of the signed bill of lading to the Revdex.com , along with the motor carriers information along with credentials and DOT information . We only work with vetted , seasoned motor carriers , and Revdex.com moving dba virgin movers has been active in the industry for 20 plus years . The customer was " piggy backed " with other moves , and was under the impression delivery was the next day , which per our contract we are unable to give an exact delivery date section 14 in the estimate explains this . Customer service would like the opportunity to answer any questions the customer may have , and we are happy to confirm delivery went well .
I will never use a moving company again. I called and complained with detail on everything that occurred - they never called me back. The movers were incredibly rude and after a cursory look at our stuff announced they would have to charge us TWICE the amount GS quoted us (this is after a detailed facetime with the original guy and then a revision with Garen). $4700! for an 800 sq ft apartment that we downsized our furniture to try to save money. The movers then announced we had to be at our destination within 2 days (the company said it would take 7-10 days) so we had to cancel all our plans and hightail it from NC to NH after finishing up with our complex. Oh and they didn't arrive until 8pm to pack us up. We stayed with a friend in WV and woke up at 2am to arrive at the time they demanded we be there. We get to our new place by 2pm and they inform us THEY HAVEN'T LEFT NJ YET. They did get there until 5 hours later. They were so rude the first time I went to a friend's house to avoid them so my husband could deal with them without me. I am too nice and they already had coerced a $300 tip from me the first time I saw them. Then they refused to bring our stuff in unless we paid them another $150 for the 'long haul' until my friend busted out her tape measure. We provided them adequate light and made sure the path was sanded and shoveled. They wanted to know where I was so they could get the $150. IT was an absolute nightmare from start to finish and the company has done NOTHING. I felt like a complete inconvenience to THEM - as the customer. We didn't have $4700 to just throw around. All the blame was put on me for not calling the company during the whole process. I didn't call because we needed to move and the movers were so freaking pushy and rude. Please if you need to move across country don't use them and save yourself the stress.
Gold Standard understands the customers frustration , and we also take our reviews and feedback very serious . Cross Country moving is a high stressor and we do everything we can to try and make it less stressful along with advocating for the customer when it comes to working with the motor carrier . Customer Service has an emergency contact number provided to all of our customers scheduled for pick up . Customer Service also advises for all of our customers who are being picked up to contact our team before signing and agreeing to the bill of lading ( revised contract ) . We understand the customer needed to be moved , however , resolution and understanding the bill of lading is so important before the delivery takes place . Gold Standard estimated the customer originally at 604 cubic feet . The Motor Carrier came and did a standard walk through and assessed the inventory . Pac Rite stated the customer had an additional 496 cubic feet in inventory , that the customer agreed and signed for . Customer Service can not assist if the customer agrees and signs for any additional services needed for the move to be done correctly . Customer Service can advocate for the customer and work with the motor carrier come to a resolution we can also assist the customer and help them understand the paperwork . We understand the customer felt rushed during the delivery process as well , this is why we recommend the customer to provide a first available delivery date on the bill of lading . The first available delivery date prevents the carrier from delivering to early . We would like to assist the customer in understand the paperwork and delivery process . Customer service requested the paperwork on 12-06 , documented the customers concerns at pick up , and the customer never contacted our team afterwards . Gold Standard would like to help resolve any concerns and answer any of the customers questions , we do not want the customer to feel like their concerns were not addressed during the move .
Contacted these people to move my son to Colorada. Was told by movers it would take 3-5 days to get stuff. 2 weeks later, still waiting.
First thing they didn't do was call 3-5 days before move. Next was the cubic feet number went up after the guy loaded onto truck and it could take 5-20 business days. An increase of $1100.00. Next was the fact they told me 3-5 business days for my son's stuff to arrive in Colorada from MS when I made the deal. After almost 2 weeks it is still in New Orleans waiting for the truck to fill up before it goes there. Deceptive and misleading business practices. Was not told of all of their fees. If they can't get 18 wheeler to the apartment and a smaller truck has to be used I will get charged a shuttle service fee starting at $300.
Want them to use original cubic feet number and get the stuff to them in Colorada now!
Contact Name and Title: Customer Service
Contact Phone: XXX-XXX-XXXX
Contact Email: [email protected]
We understand the customers frustration and we also believe this is a miscommunication . Gold Standard went back and listened to the calls where the moving coordinator explained that he did not see a problem with the delivery taking place 3 to 5 days after pick up . The truck had a scheduled route and due to cancellation , the delivery schedule changed . This is why in the contract we have section 14 please see attached 14. ALL PICKUP, LOAD AND/OR DELIVERY DATES ARE ONLY ESTIMATES. GOLD STANDARD RELOCATION LLC. WILL NOT BE RESPONSIBLE FOR LOSS OR DAMAGES INCURRED BY UNAVOIDABLE DELAY. GOLD STANDARD RELOCATION LLC. WILL ACT ON THE BEHALF OF THE CUSTOMER IN RESOLVING ANY CLAIMS OR DELAY ISSUES WITH THE CARRIER. THERE ARE ABSOLUTELY NO GUARANTEES MADE, EXPRESSED OR IMPLIED REGARDING PACK, LOAD, AND/OR DELIVERY DATES.
All pick up and delivery times are only estimated time frames . During verification after the move is officially scheduled with the customer , we explain in customer service that we will have pick up times and estimated dates 24 hours before the customers first available pick up date . This information would have been confirmed on 10/18/2019 the day the contract was signed by the customer . Yes , the contract does advise about utilizing a shuttle if the 18 wheeler is unable to park safely during the delivery . This is something the driver contacts the customer for ahead of time . We have spoke with the customers Father , and the driver has not confirmed a shuttle will be needed at this time before the delivery takes place . Gold Standard has also offered to assist the customer with that expense if the driver calls to advise the customer that a shuttle is necessary . The customer provided a first available delivery date of 12-10-2019 . The items would have been held until that date approached , and this process is also explained during verification . The delivery window did not start until 12-10-2019 , and the delivery window is 3 to 21 business days from 12-10 -2019 . The motor carrier will not schedule to load the shipment if the customer provides a first available delivery date . Customer service has followed up on the shipment and the items are out for delivery , however the holidays have caused interruption in the logistics delivery schedule . We will continue to follow up on this for the customer , and also offer assistance if the shuttle is required during the delivery .
On or around the 23rd of Aug this year we contracted Goldstandard Relocation to move our house hold items to Zanesville Ohio. When the movers showed up they were from another company United Relocation Movers. We had a contract with Golstandard of $3400 for the move. After pickup items were stored at another location by United Movers. On the 15th of Sept items were delivered to our storage unit in Zanesville Ohio. When movers showed from United Relocation Movers they said they needed an additional $1800 before they would unload. After several hours of calling several individuals from Goldstandard they advised they could do nothing about the additional charge even since they were the ones we contracted for the move. We fill we were held hostage for our household items until we paid them which we had too. Upon the unloading several items were damaged and not properly box or covered has previously promised. Also several items were missing, including items that cannot be replaced. After several weeks of conversation with the original contractor we received a check in amount of $325 this will not even replace the missing guitar. Also several such as crystal figures were broken, a marble top table was missing that belong to my wifes grandmother, a cabinet was missing a door, chair legs were broken along with numerous scratches on other furniture items and a broken head board.
Other (requires explanation) A total refund of our $1800 which we had to borrow from my brother. We have not replaced any items as of yet still awaiting the outcome of our compliant. Some item were familiy hand downs and cannot be replaced but meant allot to us.
Gold Standard takes any complaint very serious and we believe in this case , the customer was not given enough information to understand that we are a moving broker / coordinator . This information is provided in the first part of the estimate that the customer signed . Customer Service has spoke with the customer since the complaint was written , and we are now actively assisting the customer in filing a claim for any damages or missing items . Gold Standard also assisted the customer in receiving compensation from United Relocation , for a mathematical mistake that the driver made on the customers bill of lading . The motor carrier issued a check for 325.00 for the mishap . At pick up , the customer had more inventory Gold Standard estimated the customer at 888 cubic feet , there was an additional 1300 cubic feet that was loaded the day the move was serviced . Our contract states the customer needs 50% of the remaining balance but the carrier can charge up to 70% before the items are scheduled to load for delivery . The customer signed the bill of lading and inventory sheets on 8-23 for the extra 1300 cubes . This is why the 1800 needed to be paid in full before the items were delivered . We understand there were damages to items , and the customer also packed some of their own items as well . When the customer packes the shipment on their own , then there is a risk of the items being damaged with self packing . Gold Standards customer service team will follow up with the customer until the claim is fully processed .
Was not refunded deposit.I cancelled contract when different person showed up on pickup date with unmarked vehicle for moving items.Did not feel safe
My first mistake was not checking with the Revdex.com for this company. So I blame myself for that. This was my first time needing a moving company so I didn't know anything about what was normal. Like the fact that they are brokers and only get your business by taking the inventory, taking your deposit and then locate a carrier to pick your items up(which you have no control over who they use). They paint a pretty picture of how things will be. I thought things were going okay until the day the movers arrived to my house.I was given the person's name who would be there at my house and the companies name that was to be coming on moving day. The two men who came in to my house were not who I was told it would be and the moving vehicle had no identification on it at all. It was a rented trailer and the two men who came in my house, after asked by my husband for identification quickly got on the phone to call the person who they said was the man who was supposed to be there (of course, I didn't know for sure who I was talking to). This person proceeded to tell me the guys were there to move my things and that the trailer was just going to move my belongings to "another" vehicle, then to the destination. After my husband and I discussed this amongst ourselves we made the decision to cancel the movers because we did not feel safe in letting them take our belongings across the country. I think that anyone under these circumstances especially being unfamiliar with this process. The movers called a customer service lady and she talked to me trying to assure me they were who they said they were and they were safe and would take good care of our things. She even assured me she would trust them to move herself or her grandmother. Well, that was of no comfort to me, seeing that I didn't know her at all. She did inform me that I would lose my security deposit because I was cancelling the service. Companies like this should not be allowed to advertise their service. They really take advantage of people's vulnerability at a time of need for this service. I did file a dispute with my credit union for the charge and their response was that I refused to let the movers in the house(which was a lie) and that when customer service called I just cancelled the service (which I did but she didn't state the reason I gave for canceling) She stated I did not allow them the opportunity to fulfill the contract. That was true but I think I had a valid reason for cancelling-Lack of trust in the moving company they provided.I don't think it's that unusual for a person these day to be cautious of unknown persons entering their home and especially if they are taking in their personal property across the country.
I am proceeding with legal services in this matter. I hope anyone who reads this complaint can benefit from it. Please read all reviews before taking the risk of your belongings winding up in the hands of a dishonest carrier. By all means go to the Revdex.com to read reasons for their F score.
I am seeking a reimbursement of the deposit I made on 8/9/2019 in the amount of $499.87 to Gold Standard Relocation due to gross negligence on the part of Gold Standard to provide me accurate information for the date of pick up with the correct name of the driver of the truck and the name of the company to be there to pickup inventory. If I had been given the correct information I would have felt comfortable in keeping the contract and allowing the men that arrived to continue with the pick up of the inventory. This gross negligence voids any and all contracts signed.
Contact Name and Title: Customer Service
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@GoldStandardrelocation.com
Gold Standard acknowledges the customers frustration , and we believe that this was a misunderstanding . In the very first paragraph of our contract we disclose that we are Moving Broker . Please review copied section of the contract , this information was provided to the customer before the estimate was signed . Understanding Your Estimate Long Distance Moving This is an agreement between the customer listed above and Gold Standard Relocation LLC., all pricing is based on the inventory list intended for shipment as provided, detailed, and disclosed by the shipper. Gold Standard Relocation LLC is a moving broker (Fla. Broker Reg. No MB115) who is hired by the shipper to determine the estimated and binding price to transport their listed and disclosed items only, and to then broker that specified shipment to a licensed transporting carrier that agrees to service the shipment reserved at the price agreed. Shipping cost is determined by the list of items to be transported as disclosed by the shipper. Gold Standard Relocation LLC provides binding price estimates based on the inventory and services disclosed and provided by the shipper. The shipper is herein aware that items not listed or disclosed are not provided or included in this binding estimate. It is important that the shipper include all items intended for transport, the accuracy of our estimates is solely based on the accuracy of the inventory provided by the shipper.
We understand that Moving can be very stressful , this is why we encourage our customers to read the contract and ask questions . On X-XX-XXXX customer service contacted the customer to provide pick up information containing the name of the moving company Aplus Movers and the official date and the estimated time frame they would be arriving . The driver Al also called the customer to confirm the pick up confirmation as well . Gold Standard pick up procedure requires the moving company to contact the customer by phone first , all of the vetted motor carriers we are partnered with , are unable to show up to the pick up without confirming with the customer first . Gold Standard researched the calls with the customer and our customer service team , and the customer did in fact spoke with the Customer Service Manager the day of the scheduled pick up . The Manager confirmed that A plus was the movers , and it was normal for the labores to show up in a smaller truck to service the move . The customer did not let the movers into the residence , and the manager explained that is would be a refusal of service which is a breech of the contract . Please see this section of the customers estimate 20. AS THE CUSTOMER, I AGREE THAT ANY REFUSAL OR DENIAL OF SERVICE, EITHER VERBALLY IN PERSON OR OVER THE PHONE, WILL BE TREATED AS A LATE CANCELLATION MADE OUTSIDE OF THE CANCELLATION WINDOW. I UNDERSTAND THAT NO REFUND WILL BE ISSUED IF I REFUSE OR DENY SERVICE ON THE DAY OF PICK UP. IF I CLAIM THAT SERVICE WAS NOT RENDERED I MUST PROVIDE NOTICE OF ANY SERVICE FAILURE MADE BY GOLD STANDARD RELOCATION LLC.,Gold Standard is unable to offer any compensation to the customer at this time due to the customer charging back with the Credit Union . If the proper steps would have been taken Via the contract , we normally work the concerns out with the customer , and compromise with the customer to come to a fair resolution . Again , all of this information is provided to the customer through the estimate , including what steps that need to be taken to request a refund even in the event of refusing the services we provide : 19. GOLD STANDARD RELOCATION LLC.. REQUIRES THAT THE CUSTOMER MUST FIRST ATTEMPT, TO RESOLVE ALL DISPUTES IN WRITING, DIRECTLY WITH GOLD STANDARD RELOCATION LLC. PRIOR TO INITIALIZING A DISPUTE/REVERSAL WITH THEIR ISSUING CREDIT CARD PROVIDER. THE CUSTOMER MUST PROVIDE WRITTEN DESCRIPTION EVIDENCING ANY AND ALL BREACHES OF THE CONTRACT BY E-MAIL TO GOLD STANDARD RELOCATION LLC. Once the charge back is settled , Gold Standard is willing to work with the customer in coming to a resolution , we advise the customer to contact our customer service team if they have any questions .
Steer Clear!
To get right to the point..my mom is sick. She is not well and her body is frail. She is relocating from Wisconsin to Arkansas to be closer to my sister.
This move was already hard enough going on and researching companies, etc. Well, everything seemed very legitimate and like everything we needed when we talked to our sales Rep, Ryan. He even empathized with my fear for my mom and my reiteration of how stressful and emotionally draining this move would be. It was an emotional move.
First we were told we would hear from our inventory rep 5 days beforehand. Then it was 3-5 days before..then it was the day before.
The movers came (amazing moving company based out of Chicago) but the problem was that after spending weeks and weeks downsizing my mom's entire life and everything that makes her, her.. she was told we couldn't get nearly close to everything on. We were furious because a "medium tote" in actuality, is a very tiny tote. After my mom breaking down and watching her panicking, I texted our rep very upset and Jen calls us. I already knew, nothing was going to get resolved. After her telling me there to only let them load what's on the inventory and then send pictures of what was left.. for what? I've read the reviews, and like a dummy, I still moved forward because The sales rep really was a smooth talker and I really thought he understood.
So right before the movers leave, we are then informed that it could take around 10 days and the movers also explained that they are not the ones that deliver but instead it goes into a warehouse until a truck or a route is available. Are you kidding me??!! So now we are in the process of waiting and my mom will make it to her new home with absolutely nothing, for up to two weeks. It was not disclosed that our things would be going into a warehouse while they try to figure out how to get it to where it needs to go.
This is seriously insane. It's crazy because in their contract, they literally take responsibility for nothing, absolutely nothing. So now we wait, and wait, while the people on the receiving end of our move put their lives on hold to pretty much wait around some more..
Initially I had told them that I would use their service for my move in April, but I 100% will not.
Steer clear, this $1,650 move didn't even move a one bedroom house and they just tell you what you want to hear until the 72 hour free cancellation has passed.
I will make sure that this is spread through every outlet so that this doesn't happen to someone else.
We want some sort of refund for the inconvenience, misinformation, and wasted time this situation is putting us into. ...But they won't... Because they LITERALLY take responsibility for nothing. Makes me sick.
Contact Name and Title: Customer Service
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@GoldStandardrelocation.com
Gold Standard acknowledges the customers frustration , and we feel that the logistics of the moves we help service can be very confusing to our customers . We are now striving to be more thorough while explaining how the move is coordinated and we also try to walk each and every customer through the contract before they sign . It is always great to hear positive feedback from the customer , and in this case , the customer mentioned that she was satisfied with Transworld . The customer originally signed for 378 cubic feet of space . Please see PDF file 1 customers last signed contract ( estimate )
Gold Standard normally preforms the quality assurance call the week of the first available pick up date , we also notify our customers in advance . The customer received the qa call on 10-24 , but the quality assurance manager tried to reach out to the customer previously on 10-22 . Please see attachment 2 PDF where the customer increased in volume , but requested to stay in reserved signed space 378 cubes , and at that point was advised that anything additional would need to be discussed with the motor carrier at pick up . The customer did contact the emergency line , and was assisted by the dispatch manager . The dispatch Manager had instructed the movers to inform the customer as soon as she reached her reserved space limit of 378 cf . the movers stated the customer had an additional 150 cubes mainly in plastic totes . Our quality assurance team always warns our customers in advance that the movers will work with them , and notify them once the space limit is reached , once signing the bill of lading , the customer is then taking responsibility for any overages. This is also in our contract through section 9 , binding not to exceed . Just like the pick up is a " piggy backed load " , the delivery process is done the exact same way . We notify the customer there is a truck in the area , that can hold the space reservation , the delivery process operates in the same fashion . We do not hide this information in our contract , in this case the customers first available delivery date is 10-31-2019 . The motor carrier has 3 to 21 business days from that date to deliver the shipment . We also offer express delivery if the customer wants next day delivery , but this option is normally very costly . The customers shipment should be loaded this week , and sent out . We have also attached the customers bill of lading and inventory sheets in PDF 3 for the Revdex.com viewing , and also advise the customer to contact customer service with Gold Standard if they have any questions about the paperwork or contract itself . Gold Standard takes full responsibility in making sure our customers know every detail about the logistics of the move itself and any and all paperwork . We also act on the customers behalf if they require assistance in communicating with the motor carrier . It is also a hand in hand relationship with our customers if they are unsure about the contract , delivery and the paperwork after the move is serviced . In conclusion the customer utilized the space reservation , and made the decision to move any additional items on their own . which is always the first option we make available to the customer .
(The consumer indicated he/she DID NOT accept the response from the business.)
Here we are, further out, and still no delivery date in sight. My terminally ill mother is now sleeping in her car because she spent her last on this move.
Gold Standard avoids calls and does not return them, more times than not and we've taken it as far as contacting the local news so that this doesn't happen to anyone else.
First it was 3-5 days on the original call. Then the movers that came said 7-10 days. Then Gold Standard said 7-10 business days. NOW it's 3-21 business days. But wait, it gets better... When I reached out to the ACTUAL moving company, they said it's up to 30 BUSINESS DAYS.
None of this was previously explained and now my mom is the one suffering and we can't do anything about it because we've spent EVERYTHING on this move. $1,600+ DOWN THE DRAIN.
So no, I do not accept their response. And after my interview with the news team, I will make sure everyone knows , IN DETAIL, how disorganized and scammy this company really is and so that no one goes through what we are now.
Gold Standard understands the customers families frustration , and we have followed up since the customer responded . The move was in fact delivered , and we believe this is a miscommunication . Even still , we take all of our complaints very serious , and we did go back and listen to the calls with the moving coordinator , no specific delivery date was given but an estimated time frame was . Customer service tries very hard to explain in great detail how the delivery process works , and we feel the customer was not given enough notice to prepare her elder parents for the wait . Gold Standard has tried to contact the customers family to follow up , and see if everything was delivered and clear up any and all confusion . Our goal is to make sure the customer understands the contract , and to make sure the movers were still courteous and professional . We recommend for the family to reach out to our customer service team to resolve any concerns . We would like the opportunity to clear up any miscommunication through the move .
(The consumer indicated he/she DID NOT accept the response from the business.)
Overall, we were very unsatisfied. So much misinformation and we were still told several different things.
Even AFTER my post, the truck continued to have maintenance.
I did speak to a local station and what they choose with that story is up to them.
It was delivered, but after all of this nonsense and almost 30 days... I'm over this company and this horrible experience. We will absolutely not recommend this company for anyone and at this point, there is no reason to communicate with them further, because nothing else will be done .
I did not receive all items and receive broken items.
the date of delivery pick I was over charged I spoke to so many people on gold standard ; Jen, Sam and Sharom. They hire Moving Express & storage Inc DOTXXXXXXX main contact Amir. moving date 08/18/2019, received broken and missing items on 9/1/2019 no one has ever contact or try to pay broken or missing items
I'm only seeking to get money back from my chair from dining set and money from broken tv
Gold Standard understands the customers frustration . It is never our goal to have damages to any shipment .Express Moving has current an up to date insurance . Customer service has provided the claim information to the customer as of 9-05 , and re sent the information on 11-07 also just in case the customer did not receive the first email . Per our contract , we are here to assist the customer through the claim process . We also would like an opportunity to discuss the bill of lading and inventory sheets with the customer as well . The only way the price would change , is if there is more inventory that the shipper did not provide the broker at the time the inventory was taken . We also understand it is hard to know exactly what the customer has in inventory the first time we take it , so we also have a Quality Assurance team that in fact did reach out to the customer on on 8-17 . The customer only made minor adjustments at that time to the inventory itself . The pick up 8-18 , the customer had an additional 400 cubic feet , but only wanted to load exactly what was listed on the signed inventory with Gold Standard . We understand moving is stressful , and our customer service team is available to explain all of the paperwork and overages to the customer . We are also here to assist in the claim as well . As of 11-07-2019 , express moving has not been notified that the customer has submitted the claim , we strongly suggest this being the first step , so the customer can gain compensation for any damages .
I was miss inform
On SEPT 12 I called Gold Standard and talked to Ryan. I was moving from Wisconsin to Kentucky. He inform me that he had a small load going to Kentucky and if I was willing to share this truck to make full I would get some money taken off the price.It was decided I would hire them after I was told the price. I know it takes 8 hrs to drive down to the place I'm moving to. Ryan did say that because of the other load they had to pick up it would take a couple of days longer to bring my stuff. On Oct 12, The trucking company they hired come to pack my things. At that time I was told that they,the trucking company, had 7 to 21 days to deliver my things. I called Gold Standard right away and got ahold of Jen. She told me that that was in the deal I made. But I said Ryan never told me that. She said she would get my things to me ASAP. It is now oct 24,After many calls and emails I still don't have my things delivered in Kentucky. Their answer to my email is they are trying to contact the trucking company. The more I wait,the more I'm sure that I have been ripped off and I'll never see my things again. The stress is building. I also want to tell them that I will not pay the last third of the bill.
Please contact Gold Standard plc and tell them that if that want to be in good standing with the Revdex.com. They better do better in their business practices..And get them to bring my THINGS ASAP
Gold Standard understands that cross country moving is a process , and our customer service team has followed up on the customers delivery since it was picked up on 10-12 . Which is exactly 8 days ago . Section 14 of our contract states 14. ALL PICKUP, LOAD AND/OR DELIVERY DATES ARE ONLY ESTIMATES. GOLD STANDARD RELOCATION LLC. WILL NOT BE RESPONSIBLE FOR LOSS OR DAMAGES INCURRED BY UNAVOIDABLE DELAY. GOLD STANDARD RELOCATION LLC. WILL ACT ON THE BEHALF OF THE CUSTOMER IN RESOLVING ANY CLAIMS OR DELAY ISSUES WITH THE CARRIER. THERE ARE ABSOLUTELY NO GUARANTEES MADE, EXPRESSED OR IMPLIED REGARDING PACK, LOAD, AND/OR DELIVERY DATES.
Management listened to the call between Ryan and the customer , and no specific date for delivery was promised . Jen the dispatch manager is also unable to promise the customers things right away either . Jen , however did offer to follow up about the delivery for the customer , and it is going to be another week before it is scheduled to load . The motor carrier has 4 to 21 business days to deliver , that information was provided to the customer . The customer paid a low discounted rate for the move , because the load is not big enough to fill a truck , same with the delivery process . The moving company is not going to schedule a truck for 900 cubic foot move , that is not enough items to fill a empty semi . The customer could how ever pay for all of the space in the semi for a express delivery . Gold Standard can assure the customer at this time the items have not been taken hostage , and they are in a climate controlled warehouse awaiting a scheduled truck . We also recommend the customer to contact customer service so we can go over the contract , and guide the customer through " your rights and responsibilities to your move " customer service can also provide the customer with updates on the shipment until it is officially loaded and out for delivery . The customers remaining balance will be due once the delivery truck arrives .
(The consumer indicated he/she DID NOT accept the response from the business.)
I still feel that I was not made aware of their methods of moving people. I was told that sharing a truck would be less expensive, but was not told that Gold Standard hired their truck from different companies. And I know that trucking company work on weekends. No way has it been just 8 days. And what did Jen say,4 to 21 days. If Jen hires carriers,and knowing I have contacted her over and over again, she could have the trucking company deliver on the 4th or 5th day. But I get the impression by what she wrote that Gold Standard has no idea or say on what the trucking company does. I find that unacceptable way to run a moving company. I'm still not satisfied by Gold Standard methods of service
Gold Standard again at this time feels the customer is not understanding clearly that we are unable to provide an exact delivery date please review section 14 again from the contract that was signed electronically 14. ALL PICKUP, LOAD AND/OR DELIVERY DATES ARE ONLY ESTIMATES. GOLD STANDARD RELOCATION LLC. WILL NOT BE RESPONSIBLE FOR LOSS OR DAMAGES INCURRED BY UNAVOIDABLE DELAY. GOLD STANDARD RELOCATION LLC. WILL ACT ON THE BEHALF OF THE CUSTOMER IN RESOLVING ANY CLAIMS OR DELAY ISSUES WITH THE CARRIER. THERE ARE ABSOLUTELY NO GUARANTEES MADE, EXPRESSED OR IMPLIED REGARDING PACK, LOAD, AND/OR DELIVERY DATES.
Customer service including Jen are unable to order Express shipping for the customer , her shipment does not fill an entire truck . We can however follow up on the delivery , and give the customer updates as they come in . There is an excellent customer service team in place for the customer to contact . We have also sent a copy of our complete contract to the Revdex.com that explains we are not a moving company but a broker . This information is also made available to the customer before they sign or pay a deposit . We understand logistics in piggy backed loading is confusing for the customer , but they also get their items shipped at a lower rate too. We reviewed all calls with the customer and Ryan , nothing was promised to the customer for an express delivery . The calls were pulled again with the customer , nothing was found where Jen promised to get the customer her belongings . As shown Jen in fact did state 4 to 21 business days . Again , customer service will be more than happy to follow up on the delivery and send the customer current updates .
This is in response to *** on behalf of Gold Standard , as of today Nov. 11, 2019 ***'s items are out for delivery and should arrive before the end of this week . The motor carrier is actively operating within their carrier tariff which states they have 3 to 30 business days from the customers first available delivery date to deliver the items . Gold Standard however has offered Ms. a refund for the inconvenience , the customer service team will still continue to follow up with her until the delivery has arrived and we will also enforce the carriers contract if they actively operate outside of the 30 business day window . We are now awaiting a response from Ms. through email to confirm this matter will be resolved .
It was a wonderful relocation service and I have nothing to regret about it. Instead of regrets, I have massive appreciations to bestow upon Gold Standard Relocation These people assisted me when I needed their services. They were not concerned about me being a new client. All they wanted was to offer me diligent relocation services and they succeeded. I believe they are so reliable. There is perfection in their services. You only need to hire them out to realise that. Because of their amazing services, I found it so manageable moving from Michigan to Louisiana. As opposed to what everyone made me believe before the relocations, there was nothing hectic about that is relocation. I found the whole experience so wonderful
Thank you ! On behalf of all of the team members here at Gold Standard Relocation ! It is awesome to receive positive feed back from a customer who was happy with the services we provided ! Please keep us in mind for your future moving needs ! We also offer great discounts for referring family and friends !
If I could rate lower than one star I would. Please read the Revdex.com reviews and complaints before booking with Gold Standard LLC. I was moving from MI to TN. I booked with this company after having used them once in the past for a military related move, I was told initially that "there is a truck going to MI for a military personnel to deliver things to his storage unit and would be going back to TN area and didn't want to go back empty so I was being given a huge discount for that matter if I booked it that day." I should have done better research at the time but the person I spoke with assured me that the company was great and there would be communication throughout the entire process. I was given a pretty reasonable quote after going over all furniture in the home and was told that quote included the packing of our home so I did not rethink it and booked that day. Two days before the date I picked as the moving date I reached out due to not hearing from anyone and asked what kind of preparation I needed to do for the movers etc and in short was told I needed to have everything packed and ready to go. I was completely lied to, there was no packing included in the quote, half of the items mentioned when given a quote "were not on the report" so my quote now increased over 1k and no packing was included. And no refund. Next day I get a phone call from the drivers saying he would be arriving a day earlier than our two picked dates. Two men arrive in an unmarked truck, no clue where they are going, denied any kind of storage (we were given 30 days storage on our quote for holding while we moved and closed on our home) and said they do not do storage and needed an address to deliver to, walked in the house and refused loading because by their "looks of items" didn't have enough space on the truck. My husband and I walked through the house with them and pointed to things that stayed and didn't go and convinced them to start loading. After 30 minutes they were on their 3rd smoke break with barely anything in the truck. My husband basically loaded the whole truck himself because it was too painful to watch not to mention we were on a time crunch due to their change in the dates of pickup. The forms we were given to sign were so blurry they were unable to be read and refused to give us another form. Stated he did not know where the storage unit was (when booking I was told it would be in TN) and would let us know when he found out. 8 days go by and haven't heard from anyone. I try calling, leave voicemails, email and no responses. I also call the number on the forms the diver gave us and leave voicemails with no response. Finally am able to reach someone through email regarding our delivery date and was told it was being looked into... 3 days no response. Called back and left another voicemail to then receive an email stating best means of contact is through email... but I'm assured that they would be delivering our items on the two days we gave them. The day before our delivery date I call to confirm everything was still as planned because at this point my trust with this company is gone, no answer. I email and get an immediate response that she "checked with movers and still scheduled for those dates and the driver would be calling". Next day, no phone call from divers so I reach out through email once again and get a response that "the truck needed service and won't be delivered for estimated another three days". No one was going to say anything. If I hadn't reached out there would have been no communication. We finally get in touch with the driver and he acted like he knew nothing about the delivery date etc. Then driver proceeded to tell us we used more space in the warehouse than quoted so we owed an additional $1100 at delivery on top of our balance we needed to pay. The drivers show up, and once again my husband basically unloads the whole truck himself. DO NOT USE THIS COMPANY OR ANY COMPANY RELATED TO IT!! The most unprofessional and messy business I have ever dealt with. RESEARCH!
A total rip off. I am retired and on a fixed income.
I was quoted $1712. AFTER all my belongings were on the truck I got a new estimate for
$3,400. I have just lost everything, because I do not have the money the new amount they
have requested.
Gold Standard acknowledges the customers frustration , and would like a chance to go over the contract with the customer in more detail . Showing from the estimate the customer agreed and signed for 334 cubic feet of space in the moving truck . The inventory was 8 items , and 43 pieces . We provide Quality Assurance to all of our customers to go over the inventory for a second time . This customer had a Quality Assurance call on Sept 12 , the customer stated the inventory was correct , and that a Mermaid ship ornament was the only thing that needed to be added . The movers arrived and the customer has 81 additional pieces that the customer did not disclose to Quality Assurance . Section 9 of our contract is a binding not to exceed . This means the price is binding as long as the shipper ( customer ) has disclosed any and all inventory . CUSTOMER HAS ELECTED A "BINDING TO NOT EXCEED" PRICE, THE TOTAL COST WILL NOT EXCEED THE ESTIMATED AMOUNT; PROVIDED, HOWEVER THAT CUSTOMER PROVIDES GOLD STANDARD RELOCATION LLC. WITH AN ACCURATE DESCRIPTION OF THE ITEMS TO BE MOVED AND THE SERVICES TO BE PERFORMED. CUSTOMER HAS REQUESTED TO HAVE AN ESTIMATE PROVIDED FOR HIS/HER HOUSEHOLD GOODS RELOCATION, IN ACCORDANCE WITH 49 CFR 371.113(C)(1), CUSTOMER AGREES TO WAIVE A PHYSICAL SURVEY OF THE HOUSEHOLD GOODS, AND ALTERNATIVELY AGREES TO RECEIVE A BINDING TO NOT EXCEED ESTIMATE BASED UPON THE SHIPPER PROVIDED ITEM LIST OF PROPERTY TO BE TRANSPORTED. IF ANY ADDITIONAL PIECES, PACKING SERVICES, CUBIC FEET, VOLUME, WEIGHT OR LABOR SERVICES ARE ADDED AT THE ORIGIN OR DESTINATION TO THOSE QUOTED, THE CUSTOMER SHALL BE CHARGED FOR THESE SERVICES AT THE GOVERNING TARIFF RATES. CUSTOMER UNDERSTANDS THAT GOLD STANDARD RELOCATION LLC. HAS A 2000 LBS MINIMUM ON ALL SHIPMENTS. ANY SHIPMENT BELOW 2000 LBS. WILL BE CHARGED AT THE 2000 LBS RATE. THE PRICE INCLUDES ALL FUEL SURCHARGES, TOLLS, LOAD AND UNLOAD, BASIC DISASSEMBLY AND REASSEMBLY OF STANDARD FURNITURE ITEMS, UP TO 75 FEET OF LONG CARRY AT ORIGIN AND DESTINATION AND 1 FLIGHTS OF STAIRS. ELABORATE FURNITURE ITEMS THAT NEED TO BE DISASSEMBLED AND/OR REASSEMBLED MAY REQUIRE 3RD PARTY SERVICING OR ADDITIONAL LABOR AND SHOULD BE DISCLOSED TO YOUR ESTIMATOR AND INCLUDED IN YOUR ESTIMATE. DISCONNECTING AND/OR RECONNECTING OF APPLIANCES IS NOT INCLUDED IN THE PRICE. REASSEMBLY IS SUBJECT TO THE AVAILABILITY OF TOOLS AND/OR ALL PARTIES BEING AVAILABLE. THE PACKING AND UNPACKING OF BOXES IS ONLY INCLUDED IN THE PRICE IF IT IS ITEMIZED IN THE PACKING AND UNPACKING SECTION OF YOUR ESTIMATE; ALL MATERIALS/LABOR FOR UNDISCLOSED ITEMS WILL BE EXTRA. We understand its tough to know everything about cross country moves and we strive to encourage all of our customers to read " Your right and responsibilities to your Move " We also provide an emergency phone number to all of our customers who are awaiting pick up , in case there are any extra costs we encourage the customer to call our team before signing and agreeing to any additional costs . The option to only take exactly what was signed for on the original estimate is always available also . In this case , now that the move has been serviced we can go over all of the paperwork with the customer . We can also assist if payment arrangements need to be made with the motor carrier .
Garin C. told me that if the truck wasn't over 1/4 full the price would be $1712. I will admit that it was slightly over that,
but nowhere near double. The new charge was over $3,400.
I was absolutely blind sided when the truck driver gave me the amount. He did call dispatch and then told he told me that he
could put everything back in the storage building for an additional $750.
I called Sam G. and he said he would work something out, but I never heard from him again. I then had my Son in law call
Garin Combs and he said he would get back to us in 2 hours. That was 2 weeks ago.
Although their answer to you is they can negotiate with Trans Van line for me, there has been no response to our calls..
Gold Standard would still like to assist you through the process to ensure you understand the paper work and advocate on your behalf . The customer service team is made available to all customers , and we would like to help resolve any concerns you may have before your items are sent out for delivery . If you do not have the customer service contact information , please contact Gold Standard right away , and one of the representatives will be more than happy to direct you to customer support !
Absolute worst experience ever. Ironically one of the moving tips they have on their website is "Plan Your Move Precisely." A little hard to do that when they show up days late.
Sales pitch was good. I was moving from Austin, TX to Indianapolis, IN. I was told they happened to have a truck in Corpus Christi that needed to be returned to Chicago. They could pick my stuff up in Austin and go through Indy. My belongings would be the only ones on the truck for the entire trip. The movers arrived a day late and not until 6:00 p.m. causing me to incur additional hotel expense and making a series of phone calls, changes etc to a cleaning service, hotels along the road, friends and family. The day delay was due to "mechanical problems' with the truck. When I actually got in touch with the driver, it was clear he was coming from the direction of Dallas, not Corpus Christi.
On the Indy end they arrived FOUR DAYS late and not until 11:30 PM.. Obviously, they did pick up other moves along the way. I have to say that the truck was much to large for just my belongings which is why they probably picked up the other moves. But, again, that is an entirely different scenario than what I was originally presented. If I had known of the different scenario, I would have planned accordingly.
And, I also understand things happen on the road and an exact time cannot be promised, but like any other service provider there is generally at least a two-hour window.
It was almost impossible to call them and have anyone give you an answer. The moving company they contracted with, Extreme Movers, was not in touch with them or myself and contacting them was just as bad. Plus one of the movers had a bad attitude.
On behalf of Gold Standard , we would like to formally apologize for our customers experience . Our hope is that every move we service , meets our high standards , and it is always disappointing to hear when a pick up and or delivery is delayed . Our contract advises that all pick ups and deliveries are only estimated time frames , due to the logistics of moves . In this case , the truck in fact had mechanical issues , so Extreme Movers dispatched a different truck that had a route from Dallas , TX. Most of the moves we help service are " Piggy Backed " with other moves . The customer was only estimated for 825 cubic feet , which is not enough to fill a complete truck . We are able to provide the customer with a lower rate for the cost of the move because the customer is aware that their items are piggy backed with other moves in the area . The delivery process is almost the same way . Gold Standard understands the frustration when the pick up window is extended and we did in fact act on the customers behalf , and the motor carrier provided the customer with a discount due to the delay . The shipment traveled 1080 miles , and the first available delivery date was 6-5, normally based off the miles alone , the delivery spread would have been 3 to 21 business days . Extreme Movers serviced the move , and delivered within a 8 day time frame , with mechanical issues . We believe the miscommunication with the customer and the movers was frustrating , and now have spoken with the Supervisor from Extreme to inform them of the moving teams unprofessional-ism . We would like to thank the customer for the feed back , we use the information provided in reviews to improve as a company .