GoKarts USA

Initial Business Response /* (1000, 10, 2014/12/05) */
To whom it may concern,
Customer [redacted], order number XXXXXXXX, purchased a TrailMaster Mini XRX on November 7, 2013. On October 23, 2014 she filed a part request (request number XXXXXXXX).
Customer:
"I HAD THE GO KART...

SERVICED AS IT ONLY RAN FOR FIVE SECONDS AND DIED. THE MECHANIC SAID THE IGNITION MODULE THAT IS LOCATED BEHIND THE SEAT NEAR THE ENGINE, WAS FAULTY WHICH IS NOT ALLOWING ENOUGH ELECTRICITY TO THE ENGINE TO KEEP IT RUNNING. I TOLD THE MECHANIC WE HAVE ALWAYS HAD ELECTRICAL ISSUES, AND HE STATED IT HAS MOST LIKELY BEEN THE ISSUE THE ENTIRE TIME." "I HAVE ALWAYS HAD ISSUES WITH THE IGNITION AND THE REMOTE KEY FOBS HAVE NEVER WORKED SINCE WE PURCHASED THE GO KART. THE MECHANIC STATED THE IGNITION MODULE PROBABLY HAS ALWAYS BEEN FAULTY WHICH IS WHY WE COULD NEVER GET THE REMOTE KEY FOBS TO WORK, AND THE IGNITION MODULE HAS FINALLY STOPPED WORKING. THE REST OF THE GO KART WAS CLEANED AND SERVICED TO ENSURE THERE WERE NO OTHER ISSUES."
Merchant:
Hello [redacted],
My name is [redacted] and I will be your adviser for this request. I'm sorry to hear that you are having these issues. With that being said I want to help solve the problem. Below is a link that will take you to the MINI XRX electrical guide. I need the part number for the defective piece. Also, I will need you to fill out another request with the part number and description for me. Once I make sure that you have the correct part that you are looking for we will proceed with getting you the correct part.
[redacted]
After reviewing the information provided, we shipped a new Ignition Module part number (6.100.167). We would like to resolve this issue, if the part that we sent is defective then she can complete an RMA (Return Merchandise Authorization) and state that she received a faulty part. Provided with the part in question we can submit it for inspection and confirm the defect. She was provided with a 2-year factory warranty; however, factory warranties cover non wear and tear components. If the ignition module was defective from the beginning, it may be covered under the warranty. The customer would have to fill out a RMA request and state that she had a defective ignition module, found by a mechanic. We will need the mechanics invoice showing that he or she worked on the MINI XRX. We would like to work with the customer; however, she must first complete an RMA. Once this is submitted we can begin providing support and get the issue resolved.

Complaint: [redacted]I am rejecting this response because:
1) I HAVE NOT RECEIVED THE MSO (SENT BY CERTIFIED MAIL) NOR A NOTARIZED BILL OF SALE AS REQUESTED AND ACKNOWLEDGED FROM GOKART USA, TO DATE. On 1/20/2017, I took the issued MSO to Arizona DMV. This MSO was signed but not notarized by GoKart USA. However, I was informed that as the MSO was not notarized,but I was informed that I simply needed the Bill of Sale paperwork to be notarized by GoKart USA, as they were not technically a dealership but a wholesaler. I contacted GoKart USA first by phone, requesting a notarized bill of sale. However, I was told that I must send BACK the MSO. Per 1/20/20117 email from GoKart USA:
"Your Bill of Sale paperwork has been processed however we will require your MSO to fully submit your paperwork to a notary. Please mail your MSO (Title) to our office as soon as possible. The address is [redacted]. If this is not something you can do we can request a duplicate MSO from the manufacturer but there is a $50 fee for a duplicate and the turnaround time is about the same. As soon as we receive your MSO we will have the Bill of Sale notarized and mailed out to you withing 1-3 business days.
Best Regards,
[redacted]
On 1/27/2017, I received an email from GoKart USA:
"Hey [redacted],
 
I just received your MSO that you mailed in for your Bill of Sale paperwork. I should be able to go down and have it completed later this afternoon. The only other thing I need from you is a copy of your Driver's License or ID. Please email it back and we'll go from there!
 
Best Regards,
 
[redacted]
Gokarts USA
[redacted]
 
I emailed twice in response to this email - with no response. I finally called, and was told that there was other customers that they were serving, and this request will take more time.
 
 
2) THE MSO AND/OR BILL OF SALE MUST HAVE A NOTARIZED SIGNATURE BY SELLER BY ARIZONA LAW. Please reference to [redacted]
A completed, signed Title and Registration Application
A signed and notarized vehicle title
A lien release, if applicable
All applicable title and registration fees
Any other documents that apply (e.g, original or certified copy of power of attorney, personal representative papers, etc.)
 
FOR SATISFACTORY RESOLUTION TO THIS COMPLAINT: I am requesting my MSO to be IMMEDIATELY returned by mail. HOWEVER, my original request of a NOTARIZED Bill of Sale, which was readily agreed to by GoKart USA as evidence by 1/20/2017 email, has not been received as well.
Sincerely,[redacted]

The customer place an order for a custom built motorcycle.
There was a delay in building his bike, waiting for certain custom parts needed for the build.
The customer did not wish to wait and cancelled his order.
We issued a full refund to the customer.
 
Thank you

Complaint: [redacted]I am rejecting this response because:I have received no parts! I have never been offered a refund! Yes, I was offered by you to work on the cart if I come to California! Problem is that I live in Washington state! My wife and I are on holiday in Arizona right now. I paid for the buggy to be delivered to me by ltl threw your business. I have saved every email that I received from your business. If you would like to have the same ltl company come and pick up the buggy at the same address where it was delivered after a full refund is made to me. I would except that. If this is not acceptable to you I will go forward with my previous statement.Sincerely,[redacted]

Initial Business Response /* (1000, 6, 2014/12/09) */
To whom it may concern,
Customer [redacted], order number (XXXXXXXX). He purchased the buggy on April 18th, 2014. During the purchase process, this customer set up a delivery to his business, when that happens all freight fowarding...

companies and ourselves believe that you will have a loading dock and/or a fork-lift to take the buggy off the truck. When the buggy arrived at the business, there was no loading dock or a fork-lift to take the buggy. In that occurance the buggy was sent back to the local turminal. Now the customer would have to pay $250 to have the buggy delivered again. When this occured the customer contacted us seeking support. That is when he started to speak to one of our employees [redacted] worked diligently with this customer to see if we can resolve the issue. After gathering all the information needed, he passed the issue to accounting. Accounting then calculated the amount to be refunded to the customer. When this occured account came the solution that this customer will receive a $100 in store credit. The $100 in store credit will be emailed to the customer email address that was given in your order.
Best regards,
GoKarts USA
Initial Consumer Rebuttal /* (3000, 8, 2014/12/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Delivery was set up to a business address but I am shocked that GOCARTS USA operates under the "beleif" (as stated in their reply) that all businesses have loading docks or Forklift trucks. The business was clearly stated as a restaurant and I am not sure how many restaurants or retail locations have loading docks or Forklifts.
I did work with [redacted] on the delivery problem and he advised me to find a third party to pick up the buggy from the depot and that they (GOKARTS USA) would cover that cost up to $250 which is the amount I was given, and passed ** to [redacted] as an estimate. I did this (on the understanding that I would be reimbursed) and paid for a company to collect the freight. As directed by [redacted] I then submitted the receipt to him for reimbursement. After several followups I received an email from Mario stating that he had forwarded the receipt to accounting for reimbursement and a check would be sent in 3 to 4 days. At no point up to this had GOKARTS USA indicated they wold not honor their commitment to reimburse me. After not receiving the check I made repeated calls and Emails to GOKARTS USA asking for status and was consistently told [redacted] was "out of the office". I was eventually able to speak with a customer service supervisor who told me that the best they wold offer was a $100 dollar store credit. After lodging a complaint with the Revdex.com I received an email from GOCARTS USA stating that they would provide a $100 store Credit PROVIDED I spend a MINIMUM of 300 dollars.
I replied to their accounting department, who sent the email, stating that this was not what they had previously agreed to do and was not the basis on which I went ahead and spent the additional $250 dollars that they committed to refund.
Being told I have to spend an additional $300 with a company to get a $100 dollars store credit when they committed to reimburse $250 does not seem like a reasonable solution.
Final Business Response /* (4000, 11, 2015/01/14) */
To whom it may concern,
All freight companies that we work with assume that if it is a business that the receiver will have the proper equipment to take the buggy off of the loading dock. These companies handle many shipments a day; they assume for business delivery that you will need the proper equipment to take the product off the truck, while residentiary they assume that you will not have the necessary equipment to take the product off of the truck. That is when the shipping company provides the proper support and equipment. In regards to the reimbursement of the customer, it does state in our order terms some may have to pay an additional fee. We feel that is more than fair that the customer receives $100 in store credit with a purchase of $300 or more.

Initial Business Response /* (1000, 13, 2015/03/19) */
In regards to our customer [redacted], order number (XXXXXXXX) she purchased a SSR 70 pit bike (12/1). We have an automated system that notifies the warehouse when orders come in and to ship them out. We check that system every day...

to make sure all our customers received the correct information, whether it be a tracking number or in regards to the customer's order. We receive many emails a day in regards to our customers and in her circumstance we missed the email that informed us that the SSR 70 pit bike at a different warehouse was out of stock. Once the customer called requesting tracking that's when we realized that this order hadn't been shipped yet. Once we figured that out we shipped one of the SSR 70 Pit Bikes to the customer from another warehouse. That is when the Fedex label was created and a tracking number was given, but we have been getting back large scale items from Fedex shipping due to freight damage. That is when we decided against shipping via Fedex and decided to go with ODFL (Old Dominion Freight Line) to make sure that the pit bike would not be returned due to freight damage. We sincerely apologize for the fact that Josh told you that your pit bike had been shipped through Fedex and that it came back. He confused your pit bike with a MBX 11 that had been dropped back off at the warehouse because it was damaged during shipment. We apologize for the inconvenience but we tried our best to get that pit bike to the customer for Christmas. However, at this point, the proper refund has been given due to the information listed in our order terms.
Initial Consumer Rebuttal /* (3000, 15, 2015/03/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I had called several times before to check the status of my order and I was told that it had been shipped and then all of a sudden someone told be it had slipped through the cracks. I would think that it shouldn't have shown up shipped if they had actually looked it up like they said. I called back the day after it supposedly shipped for real to cancel the order because I didn't believe it had really been shipped after all the lies I had encountered. I feel I should get my full refund back and not less than half of what I paid. I don't believe I should be charged for shipping because I did cancel the order the day after and Go Karts never did cancel it they let it ship from California all the way to Virginia. When I cancelled the order the man I spoke to stated he could stop the shipment which he didn't. That is not my fault. I believe I should get my full refund back. If Go Karts USA would have followed through with all their promises and expectations we would have continued with the order. On the website a couple of weeks after I ordered in big red letters it stated order today and get it by Christmas. I hope no other kids were disappointed. Every time I called after I ordered they said it had been shipped and it would take a couple of days to get a tracking number and by that time I should have received it and then they tell me it had slipped through the cracks. That is poor customer service. Thank you!!
Final Business Response /* (4000, 18, 2015/03/25) */
The business stands by their original response.
Final Consumer Response /* (4200, 20, 2015/03/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
At the very least they should have cancelled the shipment the day I called and cancelled it. I shouldn't be charge for the shipping from California to Virginia when that could have been prevented had they done what they were supposed to do.

Initial Business Response /* (1000, 5, 2015/10/19) */
To whom it may concern,
In regards to our customer [redacted], he purchased his product on April 7th 2014. He requested warranty coverage on his BMS Avenger 150 Mini UTV on February 23rdand September 7th. Each time he filled out a request,...

our customer service reps worked diligently to figure out exactly what the customer needs. Multiple customer services reps requested extended warranty coverage from the manufacturer. Unfortunately warranty coverage was denied. Now we still have the parts that he needs, they just won't be covered under warranty. We have the parts the customer needs! The customer can call and pay $180 in total and we can ship out the parts he needs!
Initial Consumer Rebuttal /* (3000, 7, 2015/10/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The timeframe for this claim is irrelevant considering there is a 24 month warranty on the item. There was a several month delay due to a sick family member who ended up passing [redacted] The managers on professional demeanor and this company's constant practice of dodging warranty claims while utilizing their statement of a 24 month warranty to increase sales is unethical and absolutely wrong. My claim still stands. There is a defect in my product in manufactured items and they are covered under the 24 month warranty that this company sold my product with. I have all the documentation that they required regarding mechanic set up, I have taken photos of the items in question, offered to send them in for inspection, and agreed to any other request made even if the manager was just doing it to try and convince me to pay the $180. This is a manufactures defect in and I expect that this company honor the manufactures warranty and take care of their customers by either removing their claim of a 24 month warranty or stop using shady business practices and act as they represent.
Final Business Response /* (4000, 9, 2015/10/28) */
We provide warranty coverage and decline warranty coverage on a daily basis. Most of the time, parts will be covered under warranty, but unfortunately in some rare occasions we also have to decline warranty coverage. We tried on multiple occasions to get you warranty coverage but unfortunately sir in the end it was declined. We have the parts you need, they just wont be covered under warranty. The price still remains the same at $180.
Best Regards
[redacted]
GoKarts USA
Final Consumer Response /* (4200, 11, 2015/10/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The vehicle I purchased came with a 24 month warranty. It came with a defect from the manufacturer that was evident nearly immediately. To this day, it is still under warranty and this company refuses to honor what they promise upon the sale of the product. I do not accept their false statements regarding how they "provide or decline" warranty coverage on a daily basis. It takes little research on the Internet to determine that they make a practice of declining coverage. They continue to be unethical and I have absolutely wasted nearly $3000 on an item that broke right away with a 7 year old operating it.

Initial Business Response /* (1000, 12, 2014/12/09) */
Customer [redacted], order number (XXXXXXXX). He purchased his buggy on April 20, 2014. Customer contacted us on June 11, 2014 having issues with Centrifugal clutch - slipping Headlight, right side - not working Carburetor -...

leaking from float bowl. Customer was sent warranty claim form. After that we have no data in our system with a response to the initial warranty claim email. The helmet was on backorder. We sincerely apologize for not sending you,before shipping out helmet please confirm your shipping address. We asked the customer to fill out a help request to help resolve the issue. I looked in our system under both names and there are no request submittions. Our customer service system is highly rated with our customers. If the request has not been filled out we have no way of providing the customer with assistance. We would be more than happy to resolve this customer's issues when he completes the help request to resolve the issue. Please fill out a help request and we will work diligently to resolve the issues mentioned.
Initial Consumer Rebuttal /* (3000, 15, 2014/12/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Item was not delivered until June 6. Help request was submitted on June 11. Merchant requested that I submit a warranty claim - which I sent immediately, also on June 11 (attached for record)
Merchant never responded (not even once)or made any effort to correct this - even after I made countless calls. No clue how/where they get a "highly rated customer service system" for their horrible reviews (incl 2 links) speak volumes and mirror these issues that I encountered.
[redacted]
Final Consumer Response /* (2000, 27, 2015/03/23) */

Initial Business Response /* (1000, 9, 2015/01/13) */
To whom it may concern,
In Regards to our customer [redacted] order (20152824/XXXXXXXX). Both of these orders were cancelled because the information that you provided us did not match the banks records. In this industry we get a lot...

of credit card fraud, we have implemented a great system to stop that from happening. But that means that sometimes customers may mistype their information into our system causing us to cancel your order to make sure that the customer his spending his/her money. In regards to the pricing we wish we could provide you with the holiday sale price but that price has come and gone and we have changed the pricing back to what the manufacturer wants. With all this being said we will always have coupons available on our website. If you go into the top right hand corner, under our social media icons, there will be COUPONS, if you click on that you will see all the coupons available at that time. Also you can give us a call at (XXX)-XXX-XXXX to see the available coupons.
Best Regards,
Initial Consumer Rebuttal /* (3000, 14, 2015/01/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I entered the correct billing information but the companies website has glitches that knocked me out of their purchase page, then without my knowledge reset the shipping address as the default address. The company then voided my order without notifying me. Around the time the product was due to be delivered I went on line to check the delivery status and found out that it was canceled by the company. I immediately called the company and spoke to a few pleasant service reps and was told that I should have been notified immediately once there was a problem... Which the company failed to do. I was also told that they had no control over the pricing of their own products and could not honor the sales price of the product that I ordered while it was on sale. Since the company's website failed to perform properly and the company failed to notify me immediately but there was an issue I felt that the company should honor the sales price. I met resistance from the beginning and kept requesting a supervisor or manager. I believe I was able to either get a high level manager or even the owner himself and the higher I went to resolve this issue the nastier the customer service got!!! The last person I spoke to even yelled at me... Said I was a credit risk and they would never ever sell anything to me!!! Which is odd that he claimed I was a risk when I was paying by debit card and had the money sitting in the bank for this company's product I was trying to purchase!!! As an owner of a Revdex.com acredited A+ company... I was appalled at the horrendous customer service especially at such a high level of management. Even with my own company, if I had made mistakes... I would bend over backwards to satisfy my customer. Even if it meant losing money!!! Which I was only asking for them to honor their own sale price. I guess that's why this company has a a low Revdex.com rating. At this point there is nothing this company could offer me to rectify this situation because this is a company that I would now never purchase from!!!

Complaint:...

[redacted]I am rejecting this response because:Sincerely, first of all I ordered a minibike not a motorcycle, the bike I ordered was listed as in stock, and each time I contacted them, I was told a different story about the process of my order. They lied about the order until I contacted my credit card company, and then finally admitted that the order was on back order until february. Never once did gokartsusa, up front with me until the final moments when they where called on their lies. Own up gokartsusa. You lied to me over and over, and now you want to make it seem different? Sorry Revdex.com this company will never own up to their ways, and frankly, I don't understand how they are still in business.........  I feel that they owe my compensation for all my time and trouble, can you make this happen?   [redacted]

We see the two orders in question, however, both orders were cancelled due to the payment being declined. Our system shows an authorization, but does not show any charges to these orders. customer should contact his Bank for further assistance.

Initial Business Response /* (1000, 5, 2015/09/29) */
Consumer has been contacted and the problems resolved.

Some of our products are offered with free shipping.
Some products add the shipping to the price,
I cannot find an order from this customer
The Tumbleweed ATV sells for $647.95 plus shipping.
I don’t see a $447 price for this item.
 
Although I am not aware of any advertising of this...

product at the $447 price, Customers must reply on current prices as posted on our website when ordering.
 Prices posted on our website are subject to change and price changes may not be relected in advertised prices that may be posted on the internetTell us why here...

Initial Business Response /* (1000, 7, 2015/10/01) */
Revdex.com Complaint Resolution Department:
Our customer, [redacted], purchased his product on April 10th 2015. He received his product within a reasonable time frame. Then, on April 24th 2015, the customer completed...

a Help Request stating that he accidentally drained his gear oil instead of engine oil and he wanted to know how to replace the gear oil. Also, he was unable to start the go kart and he was unsure if it was getting gas. He did not have a qualified mechanic perform the vehicle setup. Unfortunately, as soon as the customer tried to change his oil he voided his warranty. We require all product setup to be performed by a qualified mechanic or the manufacture will void your warranty.
Directly from our order terms, "If you are a new enthusiast, welcome to the exciting world of power-sports. You should know that power-sport products require a substantial amount of mechanical support to uncrate setup, adjust, maintain, repair and upgrade. This support is required on an ongoing basis. These activities apply to a used product as well as an item brand new out of the box. We strongly recommend that a qualified mechanic perform the setup and all other mechanical repairs to keep your product operating properly and safely. Mechanical services and labor is not covered under warranty under any circumstances. Additionally, manufacturers may require proof that a product was setup by a qualified mechanic in order to provide warranty coverage. By placing an order with GoKartsUSA you agree to these terms."
In the three Help Requests that the customer filled out, not once did he provide a mechanic's setup invoice. Now, the GY6 150 is a clone of the Honda Helix 150. Many of these motors were sold under the Honda Brand. Lastly, if the customer can provide a valid mechanics invoice for initial setup and maintenance on the product, we can discuss warranty coverage.
Thank You,
GoKarts USA
Initial Consumer Rebuttal /* (3000, 9, 2015/10/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Let me start off by saying that when I made my first or second call I was insructed to change the oil because they said the oil in it was basically for shipping only.That wasnt in the poor instructions.They were very limited in information.Several more calls were made to ask about the machine leaking oil.I was told three times that it was normal for this type of motor to leak.My fourth call or so I complained out the machine only topping out at 30 mph and no wear near the 43 mph the specification indicates.I also complained about the oil again and was told this time that it shouldnt leak.I was transfered to I believe dennis a possible owner or manager and my displeasure first about the oil and why my machine doesnt get up to speed. His response was buy the performance parts and it will.Funny in the specs on the website it doesnt say it will go 43.5 max speed if you purchase performance parts. It says max speed 43.5 mph.We can probably go back and forth on who said what and get no wear.I dont have recordings or proof of my phone calls and If they do Its what they want you to hear.All is a mute point when I found out I bought a fake none existence motor honda gy6 150 .The proof I do have is that before you changed your website features of the trailmaster 150 xrs after you received this complaint it know says a reliable honda clone.I purchased this product under you features and specs. information it was a honda motor that goes 43 mph. not a clone of a honda.Very misleading to all who have purchased this product.I am looking for a full refund or a honda gy6 150 engine with full labor to install but since that motor doesnt exist according to honda a full refund should be granted.
Final Business Response /* (4000, 17, 2015/11/18) */
Good afternoon [redacted],
GoKarts USA would like a copy of the invoice showing a licensed mechanic did the work on your engine. If you have a copy of that document please forward it to me.
Also here is the information they sent regarding the engine you purchased. This was taken directly from their website.
email sent to the consumer.
Here is the Link on Website.
http://gokartsusa.com/hondagy6engine.aspx
Final Consumer Response /* (4200, 20, 2015/11/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I dont accept the fact that they changed the website to further clarify rather than misrepresent the fact they are selling a motor that doesnt exist.Funny the website was changed when I made my complaint. There is nothing stating a clone motor is in the 150 xrs.They may sell some clone engines but not stated in the features on the 150 xrs. I am very disheartened that the Revdex.com cant see through this false advertising.Nonetheless it still doesnt run right and doesnt come close to the 43 mph as specified in the specs.I was told it will if you buy performance parts.Not stated in there specs that way.Still looking for customer satisfaction .When I purchased this product it stated reliable honda gy6 150 engine that has max speed of 43 not a clone and need to purchase performance parts.

Hello [redacted],
We apologize that those packages were not shipped out 2 day. The correct amount has been refunded to your card for both orders. Sorry it took so long, special order part refunds can take up to 30 business days. Normally it takes 3-5 business days, which it should have and we...

hope you accept our sincerest apologies [redacted]
 
Thank You,
[redacted]
Gokarts USA

Complaint: [redacted]I am rejecting this response because: The advertised price of 447 with free gear is still posted on their website in a banner but when clicked on the banner is comes up as 647.95 and 179.00 shipping. I am including a screenshot of the banner ad.Sincerely,[redacted]

Initial Business Response /* (1000, 12, 2015/10/16) */
Our customer [redacted] had his Lifan 3.0 hp lost during shipment. Now once the customer filled out a freight claim with the shipping company Fedex. Once the freight claim had been filed and Fedex came to the conclusion that they lost the...

package, he should have received a check refund from Fedex.
Thank You,
Initial Consumer Rebuttal /* (3000, 14, 2015/10/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The Fed Ex claim was registered as required. A letter was sent from Fed EX stating that Go karts would need to provide information in addition to my information. I called GO Karts and was told they would do their part of the claim process. Several phone calls and emails later nothing is resolved. I need them to refund or finish the claim process with FedEx.

Complaint: [redacted]I am rejecting this response because: Payment was forward to GoKart USA as shown in the above documents from my bank. Sincerely,[redacted]

We purchased a new go kart and the seat belts broke the first week. The go-kart arrived with other broken parts and we had to have them replaced at our cost. When the company was contacted they were very rude on the phone. Submitted all the information about defective seat belts etc. and no one at the company ever followed up. Had to purchase belts elsewhere. Would never buy from this company again!!!!

Initial Business Response /* (1000, 12, 2015/10/16) */
Our customer [redacted] had his Lifan 3.0 hp lost during shipment. Now once the customer filled out a freight claim with the shipping company Fedex. Once the freight claim had been filed and Fedex came to the conclusion that they lost...

the package, he should have received a check refund from Fedex.
Thank You,
Initial Consumer Rebuttal /* (3000, 14, 2015/10/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The Fed Ex claim was registered as required. A letter was sent from Fed EX stating that Go karts would need to provide information in addition to my information. I called GO Karts and was told they would do their part of the claim process. Several phone calls and emails later nothing is resolved. I need them to refund or finish the claim process with FedEx.