GoKarts USA

Initial Business Response / [redacted] (1000, 5, 2015/10/19) */ To whom it may concern, In regards to our customer [redacted] , he purchased his product on April 7th 2014. He requested warranty coverage on his BMS Avenger 150 Mini UTV on February 23rdand September 7th. Each time he filled out a... request, our customer service reps worked diligently to figure out exactly what the customer needs. Multiple customer services reps requested extended warranty coverage from the manufacturer. Unfortunately warranty coverage was denied. Now we still have the parts that he needs, they just won't be covered under warranty. We have the parts the customer needs! The customer can call and pay $180 in total and we can ship out the parts he needs! Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/10/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) The timeframe for this claim is irrelevant considering there is a 24 month warranty on the item. There was a several month delay due to a sick family member who ended up passing [redacted] The managers on professional demeanor and this company's constant practice of dodging warranty claims while utilizing their statement of a 24 month warranty to increase sales is unethical and absolutely wrong. My claim still stands. There is a defect in my product in manufactured items and they are covered under the 24 month warranty that this company sold my product with. I have all the documentation that they required regarding mechanic set up, I have taken photos of the items in question, offered to send them in for inspection, and agreed to any other request made even if the manager was just doing it to try and convince me to pay the $180. This is a manufactures defect in and I expect that this company honor the manufactures warranty and take care of their customers by either removing their claim of a 24 month warranty or stop using shady business practices and act as they represent. Final Business Response / [redacted] (4000, 9, 2015/10/28) */ We provide warranty coverage and decline warranty coverage on a daily basis. Most of the time, parts will be covered under warranty, but unfortunately in some rare occasions we also have to decline warranty coverage. We tried on multiple occasions to get you warranty coverage but unfortunately sir in the end it was declined. We have the parts you need, they just wont be covered under warranty. The price still remains the same at $180. Best Regards [redacted] GoKarts USA Final Consumer Response / [redacted] (4200, 11, 2015/10/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) The vehicle I purchased came with a 24 month warranty. It came with a defect from the manufacturer that was evident nearly immediately. To this day, it is still under warranty and this company refuses to honor what they promise upon the sale of the product. I do not accept their false statements regarding how they "provide or decline" warranty coverage on a daily basis. It takes little research on the Internet to determine that they make a practice of declining coverage. They continue to be unethical and I have absolutely wasted nearly $3000 on an item that broke right away with a 7 year old operating it.

We have provided the customer with all documents needed for DMV off-road registrationThe Customer is asking for a notary service that we do not provide We have previously responded to the customer before. He is trying to register his Gokart at the DMVWe have never seen the DMV
require notarization for off-road registrationThe customer has not provided us with any written documentation from the DMV so that we can see what type of registration the customer is applying for and assist the customerThe customer should go back to the DMV and find out why he is being asked for a notarized documentWe have offered to hire someone who can provide this service to the customer at a cost of $150, but the customer has declined this serviceWe have requested toe customer send us all documentation for review, but he has not done so

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** *** **

*** *** will take care of this for you and send out any parts that you may needExcept the seats, they can provide Mean Green or any other cleaner/degreaser and it should take care of those tire marks on the seatsOur staff will reply shortly to confirm the parts have been shippedThank
you for your patience
Best regards,
***
Gokarts USA

Complaint: ***I am rejecting this response because:I have received multiple emails from this company stating that they are correcting the problemOn 10-I received one from *** that states"we are working with kinroad to send a new buggy for you." On 10-*** sent an email that stated parts are being mailed todayThen on 10-*** sent me an email with what I feel was a threat to drop our Revdex.com complaintThe email said to please withdraw your complaint and email him after I doThen they will help me? I would like a new buggy!!! I was sold a damaged product that will not work! Sincerely,*** ***

Dear ***,
Gokarts USA will assemble your buggyPlease bring in your buggy to our Service Center at the address provided belowWe will perform the setup and we will get the vehicle running in new condition for you at no chargeAfter our service is complete you will have a brand new buggy ready to operate
Thank you,
*** *** *** *** *** *** *** *** *** *** ** ***

Complaint: ***I am rejecting this response because:I ordered the buggy via the internet with you The drive for me to come to California would almost be the cost of the buggy! I have received multiple emails from your company stating that you will send parts most recently Mon the 24thThat email even had a postal service tracking number Problem is the tracking number was for an address in *** ** My wife and I have been trying to work with youBut, other employees have threatened us by email to remove our Revdex.com complaint, told us parts where being mailed multiple times, told us they were working on getting us a new buggy, and called my wife a bully because she was telling them about the problems with the buggyIf you wanting us to bring it to you some plus mile round trip is your final offerI am afraid that I will have to expand my complaint to the California department of commerceI was sold a damaged non running product and want my money back or a running undamaged one delivered to me like I paid for. Sincerely,*** ***

Initial Business Response /* (1000, 11, 2015/03/23) */
The company called and said the part will be shipped from the warehouse day shipping and the consumer does not have to return the old part
Initial Consumer Rebuttal /* (3000, 13, 2015/03/24) */
(The consumer indicated
he/she DID NOT accept the response from the business.)
I have already ordered the part I need from another seller on ebay, received the part, welded it on and finshed with this whole thing that has taken over months for you to figure outI don't need the part anymorethe part that I got on ebay was a thicker gauge steel and had better cuts than the one you sold anyway and was cheaper with cheaper shippingI was called twice by this company on Monday the but I was unable to answer the phone when they called and when I called back they said that the person handling complaints was on break they said they would call me back and I got no calls!

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
*** *** thank you for your response this matter first let me reiterate to the response to the damage seat and steering wheel this damage was caused by insufficient protective packaging at shipping and has nothing to do with warranty, this product was purchased brand-new not used I would suggest that you take this matter up with the manufacture who is GTC it happens to be in the same building you're in so it shouldn't be too difficult to recoup your so-called out-of-pocket expense.
As for the order placed with the K&N air filter, adapter billet and prefilter I did not misinterpret *** response when I asked if he was going to ship the missing air filter second day FedEx(Which I selected when I placed the original order.) he at first told me he was not going toI had to demand that it be shipped that wayAlso when I placed the order for the air filter I pacifically asked not Josh but another one of your sales rep if this would work on a Lifan motorYour sales man "said no problem I had one on mine." Well unfortunately our sales reps do not know what they are talking about, you take that adapter and mounted it to the stock carburetor there is not enough room to install the air filter because of the back tire So I will have to fabricate and offset to take it up and away from the back tire
*** *** I'm not asking for anything free just to have the parts that I received replaced In new condition as I purchased it So you can sugarcoat your response all you want, don't make it sound like you're going out of your way to please me you know it's the right thing to doIf it wasn't for your membership to the Revdex.com I doubt if you would have honored my responseThe online reviews for your company are not favorableSo with that said I await the replacement parts, and I will end my business ship relationship with your company once this matter is resolved
Respectfully, *** ***

Hello ***,
We apologize that those packages were not shipped out dayThe correct amount has been refunded to your card for both ordersSorry it took so long, special order part refunds can take up to business daysNormally it takes 3-business days, which it should have and we hope you
accept our sincerest apologies *** ***
Thank You,
***
Gokarts USA

*** *** will take care of this for you and send out any parts that you may needExcept the seats, they can provide Mean Green or any other cleaner/degreaser and it should take care of those tire marks on the seatsOur staff will reply shortly to confirm the parts have been shipped
Thank you for your patience
Best regards,
***
Gokarts USA

Initial Business Response /* (1000, 6, 2015/01/23) */
The replacement engine was delivered on Tuesday 1/20/at 11:amI emailed our warehouse again to see about the replacement parts that needed to be sent out
The engines tracking number is XXXXXXXXXXXX, shipped by
FedEx
Initial Consumer Rebuttal /* (2000, 8, 2015/01/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)
It is true that we finally received the replacement engine; however, we still have not received the other parts that were missing from the original purchase delivery

Great toys, friendly serviceI ordered a minibike -it arrived fast and very well packagedMade in USAKeel making those awesome products

To whom it may concern,
In regards to our customer [redacted], He contacted us in regards to warranty issues. Upon final review of his warranty claim, the only damaged parts were the steering wheel and the seat, both of which are not covered under Voodoos' warranty. However we do strive...

to maintain the highest level of customer service, which is why we will be covering those parts out of our own pocket. Please take off the old seat and steering wheel and put it back in the box with the replacement steering wheel and seat. There will be a return label in the box, please take it out of the box and ship us back the original parts.
 
Thank You,
[redacted]
Gokarts USA

In my recent conversation with Caylyn and previously trying to order a Go Kart through you folks your customer service sucks bad. My credit card was :denied: first time around because it was a "large" purchase(watching out for fraud). I called Credit Card Company on why they declined my purchase and they cleareded the transaction. I called back and talked to Caylyn who reassured me it went thru the second time on 9/22/15. No Go Kart was ever re-ordered I find out 11 days later.......then she tells me when I call back today I have to go back to the web site and place entire order over again. **.... I will find another company that at least stands behind their words and actions. As a former Director of National Sales for a large media organization for over 20 years.....working with Product Managers and Advertising Agency Account Managers with Pfizer Animal Health, Merck, Bayer Cropscience, Wrangler, etc. I believe I have the credentials to judge your company and it's customer service as terrible.

I asked Caylyn for her supervisor....she said she doesn't have one....**.....guess she own's the company and wants me to believe I was as far up the "food chain" as I was going to get so to speak.

Guess the Gokarts USA folks don't need my $1,589.83 and rest assured I'm going on Craig's List and all the other web chats rooms to disclose the extremely poor service and cooperation that I received from Gokarts USA and your customer service staff.

Best regards,


[redacted]
Invoice [redacted]

Final Consumer Response /* (2000, 10, 2015/02/28) */
Like I said before Gokartsusa.com did offer to warranty the reverse cable and passenger [redacted] signal but not the rim and the headlight for $12.00 in shipping. I talked with a lawyer and was advised to take what I could get since im in...

Florida and their in California it would be very costly to take to court. So I paid $12.00 for shipping to Gokartsusa.com for my parts. I Got a call from the company that maid the dune buggy (BMS motor sports)his name was edward about my parts To make sure they had the correct address and I asked him about the rim and headlight and told him Gokartsusa.com would not warranty those parts for me and [redacted] told me no problem he would send the cable and the turn signal and I need to send him video and pictures and he would take care of it. As of today I have received the cable and turn signal and spoke with [redacted] on Monday X-XX-XX and he is sending the rim and headlight free of charge and no shipping and im to send him the bent rim and broken headlight . So yes my issue has been resolved but not by Gokartsusa.com but by the manufacturer (BMS Motor sports) Thank You

Complaint: [redacted]I am rejecting this response because:
your terms of service agreement is arbitrary and unrealistic for a custom build.  I was sold an item that does not work with the aforementioned 215 mini bike kit.  Due to the ongoing issues I've had with your company I am requesting a cash refund, not an in store credit.  I no longer wish to do business with your company.  I would like to return the clutch and wipe my hands of this matter once and for all.
Sincerely,[redacted]

We have sent parts to the customer free of charge, under warranty. We have done this as a courtesy, even though the customer's problem was a result of his improper assembly of his gokart. The wheel hubs must be properly tightened during assembly. The manufacturer requires that assembly of the gokart be performed by a qualified ATV mechanic. We have offered to assemble the gokart for the customer. We have offered for the customer to return the gokart to us for a refund. None of the solutions we have offered were deemed acceptable to the customer.

Gokarts usa provides no customer service or warranty service as their ads suggest. The gokart that was ordered arrived well packaged, without damage. Within days a rear axel failed due to metallurgical defect. The company did replace it after many phone calls eventually to the main office. In addition, a defective frame weld required rewelding at customer's expense. Within 4 months (about 10 hours on the engine) a cracked piston ring prompted an engine overhaul. At present the extremely soft wheel hubs need to be replaced.

Not only does the local dealer not provide service, they do so in the most rude way possible. The bottom line is that you get what you pay for.

To whom it may concern,
In regards to our customer [redacted], He contacted us in regards to warranty issues. Upon final review of his warranty claim, the only damaged parts were the steering wheel and the seat, both of which are not covered under Voodoos' warranty. However we do strive to...

maintain the highest level of customer service, which is why we will be covering those parts out of our own pocket. Please take off the old seat and steering wheel and put it back in the box with the replacement steering wheel and seat. There will be a return label in the box, please take it out of the box and ship us back the original parts.
 
Thank You,
[redacted]
Gokarts USA