GM Financial

September 18,
Re: Complaint ID: ***
*** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Upon review of the
account, the payment for the May 1, base rent payment was not received until June 9, 2017; at which time the account was days past dueGM Financial reports to the credit bureaus when the past due balance becomes more than days delinquentPlease be advised GM Financial made multiple attempts to make contact you in regard to the status of the accountOur records reflect that we received a completed Auto Pay Enrollment form on June 12, Please note it takes a full billing cycle for the Automatic Payment Plan to be effective, the Automatic Payment Plan was effective July
Please be advised that we only disclose the telephone number where the customer can return the call, and the hours of operation on a public answering machineOur customer’s full name must be stated on the device recording to indicate a private answering device
GM Financial is required to report truthful and accurate information to the credit bureau reporting agenciesOur research concludes that the account status and account payment history of your account have been reported to the credit agencies with accuracy; and as a result, we are unable to make any changes or deletions to the credit bureau reporting of your account
If you have any further questions or are in need of additional assistance regarding this matter, please contact GM Financial at ***
Sincerely,
GM Financial

December 5,
Re: Complaint ID: ***
*** ***
Dear Ms***,
Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Our records reflect that there are no late charges assessed or a credit mark on the account as of the date of this letter, and there is no payment due until December 9, GM Financial received a payment on November 17, 2016, in the amount of $for the November 9, monthly base rent paymentThe payment was made online via MyAccountPlease be advised the Automatic Payment Plan was effective November 9, that drafted out that same day for the October 9, monthly base rent payment in the amount of $
As you have been advised on November 26, 2016, your account is current at this time and is currently set up on the GM Financial Automatic Payment Plan
If you have any further questions or are in need of additional assistance regarding this matter, please contact GM Financial at ***
Sincerely,
GM Financial

Thank you for the correspondence sent to the Revdex.comGM Financial has reviewed your concerns and would like to provide the following information
On November 7, 2012, you signed a Retail Installment Sale Contract (“Contract”) for the purchase of a Chevrolet Sonic in the
amount of $23,at an interest rate of 11.90%Within the agreement, you agreed to repay the loan in monthly installments in the amount of $per month, beginning on January 1,
Please note that GM Financial places a high priority on adhering to all state and federal lawsThe state of Tennessee does not require cure notices to be sent prior to submitting the account for repossessionOn December 2, 2015, the decision was made to place the vehicle out for repossession, as allowed by your contractAt this time the account was over days past dueThe account history was reviewed thoroughly and it has been determined that the handling of the account, including repossession, was in compliance with all state and federal lawsThe “Notice of Right to Redeem or Reinstate” and the “Notice of Our Plan to Sell Property” were mailed to your address of record on December 9, In accordance with the applicable law, the statutory notice provided information about how and when to secure any personal property left in the vehicle
Our records reflect that numerous efforts were made to contact you in regard to reinstating the vehicleFurther review of the account shows on December 8, 2015, GM Financial was notified by you that you did not intend to reinstate the unit
As outlined on page of your contract, if you choose not to redeem the unit, the Chevrolet Sonic will be sold at auctionUpon the sale of the vehicle, we will apply the money from the sale to the amount you owe after subtracting allowed expensesIf the money from the sale is not enough to pay the amount you owe, you must pay the remaining amount to GM Financial unless the law provides otherwise
We apologize for the poor level of service you feel you have receivedPlease be assured that GM Financial gives customer service a high priority and is totally committed to achieving excellence
Included for your review are copies of your contract, and account payment historyShould you have further questions or elect to reinstate the vehicle, please contact GM Financial at ###-###-####
Sincerely,
GM Financial

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

February 27,
Re: Complaint ID: *** *** ** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your
earliest convenience, please forward me your social security number and or account numberUpon receipt of this information I will research this matter
Sincerely,
GM Financial

May 14,
Re: Complaint ID: *** *** ***
Dear Ms***,
Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
Our records reflect that the payoff in the amount of $was posted to your GM Financial account on April 30, 2018, effective the original date it was received and reflects the account as paid in fullThe lien release/title was sent to the address of record on May 8,
Should you have any further questions or require additional assistance please contact GM Financial at ###-###-####
Sincerely,
GM Financial

Thank you for the additional correspondence sent to the Revdex.comIhave reviewed your concerns and would like to offer the following information. Please contact GM Financials Loss Recovery department at ###-###-#### to set up arrangements or discuss further options. Sincerely,GM Financial

Complaint: ***I am rejecting this response because: I have given it an entire week's time since this responseThe title has still not been received as stated that it was mailed.I also have not received any faxes with the title.My online payment access has been suspended so I am now no longer able to make any payments on this account.My fax number is ***All documents can be faxed directly to my attention or the secondary purchaser, *** ***.I need this title and letter of permission to register my car immediately. My car is going to be towed from my house if it is not registered within daysIt has been unregistered since July due to not receiving this informationThe DMV will not register my vehicle without a copy of the title and the letter to register.I am willing to make a payment of up to $immediately if these documents are received.Regards,*** ***

April 7,
Re: Complaint ID: ***
*** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.com
GM Financial has corrected the issue and going forward, there should be no additional issues regarding this matterThe plates are now registered to the Chevrolet EquinoxAny questions regarding the plates will need to go through your local DMV
Once again, we do deeply apologize for any inconvenience this may have caused you
If you have any further questions or concerns regarding this matter, please contact Lease Customer Service at ***
Sincerely,
GM Financial

July 7,
Re: Complaint ID: ***
*** *** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your earliest convenience, please forward me
your full GM Financial account number or social security numberUpon receipt of this information I will research this matter
Sincerely,
GM Financial

August 23,
Re: Complaint ID: ***
*** ***
Dear *** ***,
Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
A review of the account reflects that proof of cleared funds was received on August 23, 2016; however, the payment initially received on July 28, 2016, was returned to GM Financial as Not Authorized on August 26, The request to refund this payment has been cancelled as GM Financial is unable to refund a payment that has been rescinded by your financial institution
Should you have any further questions regarding this matter, please contact Lease Servicing at 1(800)369-
Sincerely,
GM Financial

Complaint: ***
I am rejecting this response because: My account was directly new and current when I made my 2nd initial payment and advised GM Customer Services IMMEDIATELY that my paydate reflected incorrectly and the Representatives (2x) attempted to assist and speak to GM to resolve date changes and no one wanted to correct Therefore, I could only pay when I said and signed that I could and did just that Yet you all when account was current STILL REFUSED repeatedly and all they could say is "you usually have days after your due date to pay show it should not be an issue" That's just unheard of I could take accountability to the times that I was actually late and without funds due to lack or loss of employment but your constant monthly negative reporting with countless notes in your system and calls from me regarding this issue is foolery Last summer 2016, I was promised to pay a certain amount and the change would finally be made after years and it was a lie as soon as I did there was some other monkey business about the change could not be done at the same time of the deferment as the agent told me and my dates were not changed and yet in July / August generated another "late payment" As you review notice I also refused to pay any late fees as I adamantly disagreed with them. As the April payment you are in Business with Western Union speed pay and they not only confirmed payment per several of your Customer Agents and Supervisors but my bank also stated and reflected funds debited from my account Where's my money if you do not have it? My account would not be currently delinquent since April if you all just fix it At one point I was just holding onto the pay until corrections but the ridiculousness of your staff and managers just unbearing and just like you all like money and careless of the customer, you would come pick up the car without truly investigating and making corrections to bring my account to current This only hurting me and my credit I do not have a final issue this year and been current on my bills yet this tarrant of issues does not allow me to have all my bills reflect as so *** *** ***
Regards,
*** ***

Thank you for forwarding the additional correspondence to
the Revdex.comI have reviewed your concerns and would like to
offer the following information
The insurance proceeds received on June 15, have been
applied to the principal balance of your account as
per your contractPlease
note that you are still responsible for maintaining the contracted installment
paymentsI have included a copy of your contract for your reviewOn Page
Section your contract states; If the property collateral is released by you
(secured party) for an agreed amount prior to maturity and which amount does
not pay the amount in full, I agree to continue regular monthly payments under
the original terms of this agreement, unless agreed upon in writing to the
contrary
I have included a letter mailed to you on June 24, which
GM Financial which provided the amount required to pay the account off and
requested that you contact us regarding the balance owedI have also included
the last five billing statements that were mailed that disclosed the past due
payment amount, current payment amount, total amount due and the due dateOur
system of record also indicates that GM Financial has attempted to contact you
regarding the remaining balance and left multiple messages for a return call
As of September 1, the remaining payoff amount for the
account is $1,and is good through September 11, This amount
includes a principal balance of $1,616.92, $due in interest and $due
in late feesA payment history is attached for your review
Please understand GM Financial is required to report
truthful and accurate information to the credit reporting agenciesOur
research concludes that the account status and account payment history have
been reported to the credit agencies with accuracyAs a result, we are unable
to comply with your request to make changes to your GM Financial trade line
Should you
have additional questions or concerns, please contact our office directly at
###-###-####
Sincerely,
GM Financial

August 29, 2016 Re: Case Number: *** *** Dear Mr***, Thank you for the correspondence sent to the Revdex.com, I have reviewed your concerns and would like to provide the following information When a payment is received by GM Financial and we are
unable to locate an account associated with the payment, the funds are held for a period of days prior to a refund being released back to the original senderOur records reflect that the funds were returned today August 29, 2016 to Online Resources Corporation (“ORCC”), a third party payment systems providerThe funds are generally sent back electronically by ORCC to the original banking institution within 48-business hours. Should you have any further questions or require additional assistance, please feel free to contact GM Financial at ###-###-#### and reference Suspense Item ***. Sincerely,GM Financial

July 27,
Re: Complaint ID:
*** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
GM Financial has contacted the
credit bureau reporting agencies and confirmed no reporting prior to the open date of this account on May 13,
GM Financial is required to report truthful and accurate information to the credit bureau reporting agenciesOur research concludes that the account status and payment history of your account have been reported to the credit bureau reporting agencies with accuracy; and as a result, we are unable to make any changes or deletions to the credit bureau reporting
Copies of your Contract and payment history have been included for your reviewShould you have any further questions or require additional assistance with regard to this matter, please contact GM Financial directly at ###-###-####
Sincerely,
GM Financial

Complaint: ***
I am rejecting this response because:Although you've sent a refund check, and I do believe you have, but againI never received a refund checkI have stated this numerous timesI do not know who cashed the checkI did not receive the check.My e-mail address:***
Regards,
*** ***

I do not accept the response and I am completely aware that you were not there when I signed the contractHowever you are who financed the vehicle that was sold to me knowingly having serious and several mechanical issuesI am also aware that I have not established enough historyI just had the car 6mos.I have worked in customer service for 12yrs and I do know that "anything" is possible especially when things happen out of the ordinaryThis is way out of the ordinary and deceitful.I didn't expect to have been lied to about the condition of a car that you financed,6mos laterIn addition to that I now have to pay $instead of $and your response totally does not match with GM has told me about this issueI don't know who you are, but I'm convinced that you did not look into my account to see what's going on before your rude and " I don't give a care" response to my complaintI hope that everyone that I have come in contact with that was rude and unfair to me during this dilemma which has caused me serious panic attacks have the opportunity to experience what I have experienced from GM and the dealershipIt's also very unprofessional to not be on the same page and relay the same info from people that also work at GM that I have corresponded with

November 1,
Re: Complaint ID:
*** * ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comAt this time, GM Financial is currently reviewing your accountA response will be issued once the review has
been completed
Sincerely,
GM Financial

May 10,
Re: *** *** Complaint ID: ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
As stated in your Contract (See
Page 1, under Consumer Leasing Act Disclosure, Section Other Charges) there is a disposition fee of $Please be advised as you elected not to purchase the vehicle at the end of your lease term and you did not lease or purchase a new General Motors vehicle, you are responsible for the disposition fee upon the return of the vehicle
Please be advised, GM Financial has adjusted the charges reflected on your final billThe Excess Wear and Tear Waiver was applied, per the agreement excess mileage charges are waived up to $400, leaving a balance of $on the excess mileage chargesThe outstanding balance remaining for your account totals $473.21, this amount includes the excess mileage charge, disposition fee, and taxes
On May 9, 2018, GM Financial submitted an update to the credit bureaus to remove the derogatory mark and reflect the current account statusPlease allow the credit bureau reporting agencies 30-days to reflect these updatesPlease understand that any disputes submitted through the credit bureaus prior to these changes may cause the credit agencies to void the update submitted by GM Financial
Should you have any further questions or require additional assistance with regard to this matter, please contact GM Financial at ###-###-####
Sincerely,
GM Financial

Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information. Please be advised once the principle and interest balance have been satisfied on the account, the automated system will not reflect a balanceLetters were sent to the address of record to provide information regarding the remaining late fees GM Financial takes all complaints seriously and we appreciate you bringing this matter to our attention, and apologize for any inconvenience this may have caused. Should you have any additional questions or concerns regarding this matter, please contact GM Financial at ###-###-#### Sincerely, GM Financial