GM Financial

RevDex.com: The statement above is in correct but I finally got my refund as of yesterday. GMC financial put me thru the ringer. I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11574104, and have determined that this does not resolve my dispute.Again, they can say many things but the truth is when I made the arrangements for retaining my truck they were aware of the amount I was pass due? What we have here is a large corporation bullying the common man? I am well aware of my contract, I am also well aware that I informed them of my situation of being on disability and at the time I made the arrangements that I was days past due hence the payment arrangements? These were not regular payments these were payments to get my account current? So, continuing to restate the obvious does not take away from two simple facts1) I made the agreed payment and 2) I was told that I had to make the next payment by the end of July? Which they did not give me until? But instead took my money and then took my car? History has shown that the powers that be, will NEVER admit on their own that they are wrong? It is only when they are forced to do so do they ever admit that their practices may not be in the best benefit of the common man? When I sent this email to you I did so knowing that there was little to no chance that your organization would be able to do anything to help me? However, I wanted it to go on record what they had done so that if in the future any other individuals ever are put in the same situation as they have put me, then there will be record to show that this is not an isolated occurrence and that their practices are misleading and point blank wrong? Just like now they are saying that I have to pay for storage fees (see above), when they specifically said that they had renegotiated the contracts with the storage companies and that we no longer have to pay for storage fees that the cost is in the amount that they give us for getting our vehicles back? In fact, when I called the storage company they said that there were no additional fees other than the amount GM Financial gave me? So, are they again changing the rules? ? Don't they record all conversations? ? Are they not aware of their own policies? ? Or is this intimidation?Just like the creditors who would call people on their jobs and call their personal friends and family at the time that they were doing these, now unlawful, practices they were within full rights of the law and their company practices? But, after one couple stood up to them and questioned their practices in the court of law, were the practices by which creditors operated put in question and since changed? I am a Christian and as God said to the children of Israel I gave you laws by which to live and you followed them and yet you are still a wicked and perverse people? So the next time I will right my covenant with you upon your heart so that when you do wrong you will not be able to say well I followed your commandments, now your "heart" will tell you you are wrong.I thank you for what assistance you tried to provide and I also thank you for your prompt response? As, you are unable to assist me further, I will simply pay the amount they deemed necessary to retain my truck? However, their practices are now on record for all to review? In addition, I cannot go on record as accepting this response as I do not agree? Again, Thank you.? Regards, [redacted] ***

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Regards, [redacted] I accept the most recent response,per mrs [redacted] contacting GM Financial on 3/14/18& was told per GM Financial the disposition fee would be removed & Mrs [redacted] be made whole,,re: account clear & no balance or fees & we accept this response on the above terms being communicated to Mrs ***

Complaint: [redacted] I am rejecting this response because: I am still unhappy that nobody attempted to contact me regarding the return of my title for a monthVery shady business practice My address is: [redacted] * Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: GM Financial just admitted above that I never game them that address that they sent correspondence to me toAlso, it is my understanding after speaking with the USPS that certified mail cannot be sent to a P.O box addressTherefore, GM Financial has knowingly sent legal notices that they are supposed to have confirmed I received and failed to do so They have not acted in good faith by purposely sending a letter to an address I am not associated with and to an address where it is impossible to confirm that I got itThey never sent any communication to any of the two addresses I gave themBecause of this oversight I am asking that GM FINANCIAL stop all collection activity and write off the remaining balance they claim I owe off the booksGM Financial is in clear violation of the law and knowingly contininugly violating the law by refusing to obey my requestAll I am asking for is for them to stop collection activity and waive the remaining balanceThey have already collected prior payments from me, a larger down payment,and have sold the car at auctionThey have not technically lost any money from dealJust take your profits and leave me alone! Why try to take more money from me illegally!? Regards, [redacted]

August 1, RE: Complaint ID: [redacted] Thank you for forwarding the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information In review of the account, our records indicate the title was mailed to you on July 27, We also show that you have spoken to a member of management regarding this matter and have direct contact information in case you need further assistance We would like to sincerely apologize for the inconvenience GM Financial caused you and the information you were provided will be further researchedPlease be assured that we give customer service a high priority and is totally committed to achieving excellence Please feel free to contact our office should you need additional assistance or have further questions Sincerely, GM Financial

Complaint: [redacted] I am rejecting this response because: I've already called the customer service number and spoke to [redacted] *** on 3/8/and emailed [redacted] attention [redacted] (twice) and have not received a response Your customer service is horrendous!!! I've attached documentation proving my move, and move of the vehicle Regards, [redacted] ***

Thank you for the additional correspondence sent to the RevDex.com. I have reviewed your concerns and would like to provide the following information. GM Financial reports to the credit bureau reporting agencies once per month. The payoff for your account was received on February 22, 2016, after the reporting date had passed on February 11, 2016. The next scheduled reporting date occurred on March 14, 2016. On this date your account was reported closed and paid, but more than 30 days past due at payoff. The “Date Closed” was reflected as February 22, 2016 and both the “Current Balance” and “Past Due Balance” were reported as $0.00. The reporting of the account to the credit reporting agencies is done in accordance with the industry standard of the Metro II format in compliance with the Fair Credit Reporting Act (“FCRA”) and reflects the payment record of how the debt was paid. Our research concludes that the status, dates, amounts, and payment history of your account have been reported to the credit bureau reporting agencies with accuracy. Should you have any further questions or require additional assistance, please contact Customer Service at ###-###-####. Sincerely,GM Financial

Complaint: [redacted] I am rejecting this response because: Either you have not read my correspondence or you are trying very hard to not answer my concerns/questionsI made payments of because you sent me two invoices saying payment dueDO I HAVE A CREDIT BALANCE REFLECTING PAYMENTS? Yes or no? I have made several monthly lease payments in advanceWHAT IS THE AMOUNT OF CREDIT BALANCE OF THESE ADVANCE PAYMENTS?? WHAT IS MY TOTAL CREDIT BALANCE AS OF WHAT DATE?Please direct your attention to answering these 3quesis Regards, [redacted]

Thank you for the correspondence sent to the RevDex.comI have reviewed your concerns and would like to offer the following information.Please understand that the Reinstatement Department is a fairly small department and all calls and voice mails are responded to in the order they are receivedOur records reflect that you spoke to several members of the Reinstatement Department on November 18, and were provided information regarding the amount and information required in order to reinstate the vehicle repossessed on November 13, 2015.Should you have any further questions or require additional assistance, please feel free to contact GM Financial at ###-###-####.Sincerely,GM Financial

August 21, Re: Complaint ID: [redacted] Dear Mr [redacted] , Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information Please be advised GM Financial contacted Carr Auto Group to verify the return and early termination of the Chevrolet SparkPlease note the vehicle is currently pending sale, once complete a final bill will be sent to your address of record We apologize for any inconvenience this situation may have caused Should you have any further questions or require additional assistance regarding this matter, please feel free to contact Lease Customer Service department directly at ###-###-#### Sincerely, GM Financial

October 23, RE: Complaint ID: [redacted] [redacted] Dear Mr [redacted] , Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information Thank you for forwarding the additional correspondence Please be advised that GM Financial has not changed our position regarding the account Thank you for your time and insight regarding your experience with GM Financial Sincerely, GM Financial

Thank you for the correspondence sent via the Revdex.comI have reviewed your concerns and would like to provide the following information GM Financial check number [redacted] in the amount of $has been cut this morning and a request has been submitted to have this refund sent to you by overnight deliveryIf the overnight delivery request is not approved, the check will be mailed by regular mail via the USPSPlease allow up to 7-business days to receive Should you have any further questions, such as how the amount was arrived at, please contact the Lease Recovery Department at ###-###-#### Sincerely, GM Financial

Thank you for the additional correspondence sent to the Revdex.comIhave reviewed your concerns and would like to offer the following information. Please contact GM Financials Loss Recovery department at ###-###-#### to set up arrangements or discuss further options. Sincerely,GM Financial

April 18, Re: Complaint ID: [redacted] ? ? ? ? ? [redacted] ? [redacted] Dear Ms [redacted] , Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information A review of your payment history reflects that the payment posted to your account on April 12, 2018, with an effective date of April 11, Our records further reflect that you have not been reported to the credit bureaus for any late payments and no late charges have been assessed to your account Please be advised a copy of the account payment history has already been mailed to the address on file We would like to apologize for any inconvenience you have experienced as a result of this situation Should you have any additional questions regarding this matter, please feel free to contact GM Financial at ###-###-#### Sincerely, GM Financial

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

March 8, Re: Complaint ID: [redacted] ? ? ? ? ? Kendra [redacted] Dear Ms [redacted] , Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information Our records reflect that on January 30, we mailed the title to the Department of Motor Vehicles (DMV) of Oregon via [redacted] Tracking # [redacted] Please note that if the title was lost or misplaced, we will need a rejection letter from your local DMV stating this informationPlease send a copy of this notification via fax to ###-###-####We will then be able to process your request for a duplicate title Should you have any further questions or require additional assistance in regards to this matter please contact GM Financial at ###-###-#### Sincerely, GM Financial

Complaint: [redacted] I am rejecting this response because:This information is NOT correct! I paid exactly what I was told to pay and was told it covered me THROUGH MAY! If there was an error in the amount paid not being enough that was due to an error on YOUR EMPLOYEES side as I paid EXSCTLY what they told me to to process the extension! Then I called in EARLY to pay June and was told the previous rep had messed up their request but that it would be fixed and they CONFIRMED I was paying June's payment! Then again a week or so later! Again, this information was told to me times! How can I be held responsible for undereductaed employees when I did EXACTLY what was asked of me to bring it back up to date and resolve everything!? Regards, [redacted]

June 23, Re: Complaint ID: [redacted] Dear Mr [redacted] , Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information As noted in the previous response, GM Financial has submitted an update and forwarded the proper documentation to all three major credit bureaus for the removal of the negative reporting Please be advised GM Financial is unable to reimburse funds that were part of your contractual liability, or funds that you elected to spend on the vehicle We apologize for any inconvenience this situation may have caused Should you have any further questions or require additional assistance regarding this matter, please feel free to contact Lease Customer Service department directly at [redacted] Sincerely, GM Financial

March 1, Re: Complaint ID: [redacted] [redacted] Dear Ms [redacted] , Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your earliest convenience, please forward me your social security number and or account numberUpon receipt of this information I will research this matter Sincerely, GM Financial