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GM Enterprises Reviews (44)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

December **, 2015
[redacted] **
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Dear [redacted],
This letter is in response to Complaint ID# [redacted], regarding [redacted]...

[redacted] subscription to ESPN The Magazine.  We have researched this complaint, and according to our records, we received an order on 7/**/15 from [redacted] through Great American Opportunities agency, which is a school fundraising program. We will contact the agency and have them cancel [redacted] subscription.
[redacted] account is now closed, and she can confirm her status anytime by calling our Customer Service center at ###-###-####
Thank you.
                                        ... Sincerely
                                        ... Brandon H[redacted]
                                        ... Circulation Dept.
                                        ... ESPN The Magazine

Tell us Dear Revdex.com, Thank you for contacting us regarding case ID [redacted]. We are pleased to inform you that we have reached out to the customer directly and have resolved their issue. We appreciate you taking the time to contact us.   Sincerely, ESPN Viewer...

Response  why here...

This letter is in response to a complaint filed by [redacted].  We received a subscription for [redacted] through a 3rd party agent, [redacted].  We understand that he no longer wishes to receive ESPN Magazine and have cancelled the subscription.  [redacted] has also been...

placed on our Do Not Promote list so no further correspondence should be received from ESPN Magazine.   This issue has been resolved and we now consider this matter closed.

[redacted]
[redacted] **
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[redacted]  [redacted]Dear [redacted]...

[redacted],This letter is in response to Complaint ID# [redacted], regarding Corey R[redacted]s subscription to ESPN The Magazine.  We have reached out the customer internally and resolved the issue.[redacted] can confirm his status anytime by calling our Customer Service center at ###-###-####Thank you.                                      ... Sincerely                                   �... Brandon H[redacted]                                  �... Circulation Dept.                                     �...                                 ESPN The Magazine

Dear Revdex.com, Thank you for contacting us regarding case ID [redacted]. We are pleased to inform you that we have reached out to the customer directly and have resolved their issue. We appreciate you taking the time to contact us.

[redacted]
 
[redacted] **
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[redacted] Dear [redacted], This letter is in response to Complaint ID# [redacted], regarding [redacted]...

[redacted]’s subscription to ESPN The Magazine.  We have researched this complaint, and according to our records, [redacted] responded to an Insider Direct Mail offer for ESPN The Magazine. [redacted] went online to subscribe to the offer and also clicked yes to our College Football Preview stand-alone publication.  After clicking the Order Now button, a message comes up saying, “Order Complete - Your CC will be charged $7.99+$3 S/H”. That is why he is seeing an additional charge of $10.99 on his account. The subscription has now been cancelled and [redacted] can disregard any further notices. As requested, we will refund [redacted]  for $10.99. [redacted]’s account is now closed, and he can confirm his status anytime by calling our Customer Service center at [redacted]Thank you.                                      ... Sincerely                                   �... Brandon H[redacted]
                                        ... [redacted]
                                        ... [redacted]

Dear [redacted], This letter is in response to Complaint ID #[redacted], regarding [redacted] Fujiwara’s subscription to ESPN The Magazine. I sincerely apologize on behalf of ESPN The Magazine for the inconvenience that this has caused you. We are looking into the wait time for customer...

service on our end and will do everything we can to ensure it does not happen again. We appreciate your continued business and apologize that you feel the price is too high. We would like to offer you three additional months of ESPN The Magazine and Insider for no additional cost  Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 Is there no way for a refund? You keep saying you will try to better the call wait time, but every time I keep calling, it still has a wait time of over 30 mins. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

November **, 2015[redacted] **
[redacted]
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Re:  Complaint ID# [redacted], [redacted]Dear [redacted],This letter is in response to Complaint ID# [redacted], regarding William Trang’s subscription to [redacted] The...

Magazine.  We have researched this complaint, and according to our records, we received an order on 12/*/13 from [redacted] from [redacted] for 10 issues for $5, which activated the auto renewal. On 4/*/**, [redacted] placed an additional order from [redacted] for 26 issues for $29.95. On 4/**/15, [redacted]’s auto renewal was processed for 26 issues for $[redacted]. The subscription has now been cancelled and [redacted] can disregard any further notices. [redacted]’s account is now closed, and he can confirm his status anytime by calling our Customer Service center at ###-###-####Thank you.                                      ... Sincerely                                   �... Brandon H[redacted]                                  �... Circulation Dept.                                     �... [redacted] The Magazine

Dear Mr. Rhinesmith,  We have researched your complaint further and have been assured that SubData pro and Vytayouth have removed you from their mailing lists. Your payment has been refunded in the amount of $29.97. [redacted] account is now closed, and he can confirm his status anytime by calling our Customer Service center at 1-888-267-3684Thank you.                                      ... Sincerely                                   �... H[redacted]                                  �... Dept.                                     �... The Magazine

Dear [redacted], I am very sorry you have experienced difficulty with your subscription to ESPN The Magazine/Insider.  I have looked into your account and found out that the only order on file for you is the initial order in the amount of $9.97. There is no additional order for $18 only...

complimentary access that customer service gave you when you called because you had difficulty accessing Insider. I have directed our fulfillment house to cancel your subscription and send you a full refund for $9.97. I hope this resolves the matter for you.  Please let me know if there is anything else we can do or if you have any additional questions All the best

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[redacted]   This letter is in response to Complaint ID #[redacted], regarding [redacted] subscription to ESPN...

The Magazine.   I sincerely apologize on behalf of ESPN The Magazine for any inconvenience this may have caused you. Your subscription has been canceled. You will receive a full refund of $26.00. Thank you. [redacted]
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[redacted]
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This response is a complete falsehood. I have not been contacted by ESPN and the issue has not been resolved. They simply sent a form email back to us saying that case # (insert case #) has been resolved. 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear Revdex.com, Thank you for contacting us regarding case ID [redacted]. We are pleased to inform you that we have credited the customers account and have resolved their issue. We appreciate you taking the time to contact us.   Sincerely, ESPN Viewer Response

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.However, as of today, 7/**/2015, my [redacted] credit card has only been credited $9.44. Is there anything else I have to do on my end to receive the remaining $22.51?
Sincerely,
[redacted]

[redacted]
 
[redacted] **
[redacted]
 
[redacted] Dear [redacted], This letter is in response to Complaint ID# [redacted], regarding [redacted]’s...

subscription to ESPN The Magazine.  We have researched this complaint, and according to our records, [redacted] ordered his subscription through SUBCO agency on 6/**/14.  The subscription has now been cancelled and [redacted] can disregard any further notices. We have notified the agency to remove him from their list. [redacted]’s account is now closed, and he can confirm his status anytime by calling our Customer Service center at [redacted]. Thank you.                                      ... Sincerely                                   �... Brandon H[redacted]                                  �... Circulation Dept.                                     �... ESPN The Magazine

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

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Address: Orangevale, California, United States, 95662

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