Global Tel* Link Corporation

December 11, 2014Dear *** ***This letter serves as a formal response to the complaint listed above.The customer contacted the Revdex.com because she has been unable to receive calls from an inmate in the *** *** Correctional CenterWe
contacted *** *** via telephone and explained to her that we do not have a record of the account number in her complaint*** *** informed us that the number that she listed in her complaint was actually her work telephone numberIn addition she said that she opened up a new account with a different telephone number and all of her calls have completed on the newnumber.GTL anticipates that this will close this complaint and should you have any additional questions please feel free to call.Sincerely Yours,Kathi TAgency Complaints

This letter serves as a formal response to the complaint listed above.The Consumer contacted the Revdex.com because the calls she receives from her son in the *** Correctional facility disconnect before the full minutes of allowed talk time is up.We investigated this complaint and
contacted *** *** via telephone and explained to her that in our investigation we determined that the recent inmate calls have been lasting the full minutes*** *** informed us that she recently purchased a *** voice number because her son resides in Virginia and she lives in New MexicoWe explained that GTL does not guarantee connectivity on cell phones or VOIP whichever applies to an accountin addition, we explained that she is only billed for the actual amount of time she talks to her son.GTL anticipates that this will close this complaint and should you have any additional questions please feel free to contact me directly.Sincerely yours,Kathi T*** Agency Complaints

April 28, 2016The Consumer contacted the Revdex.com because she closed her GTL AdvancePay account and requested a refund of the remaining balance on the accountThe refund was never processed.We investigated this complaint and contacted Ms*** via telephone and informed her that a
refund in the amount of $was processed in the form of a credit back to her credit cardMs*** is aware that it could take to business days for the credit to appear on her credit card.GTL anticipates that this will close this complaint and should you have any additional questions please feelfree to contact me directly.Sincerely yours,Kathi T*** Agency Complaints

September 23, 2015The Consumer contacted the Revdex.com because she made a $payment to her GTL AdvancePay account on August 20th and the payment never posted to her account.We investigated this Complaint and contacted *** *** via e-mail and asked her to provide us a copy of her
bank statement for transactions that were processed on August 20th As soon as we received the bank statement we were able to locate the $missing payment and posted it to her accountPrior to locating the missing payment we had issued a courtesy credit in the amount of $which would allow her to receive minute phone call from the inmate.GTL anticipates that this will close this Complaint and should you have any additional questions please feelfree to contact me directly.Sincerely, yours,Kathi TAgency ??mplaints

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** *** just want to say thank to the Revdex.com I will get my refund back i'm really grateful to you helping me get this resolved

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
In addition to having now formally insulted me, GTL has not responded to requests in my complaint, nor my desired settlement and outcome
Regards,
*** ***

April 17, 2018This letter serves as a formal response to the complaint listed above.The Consumer contacted the Revdex.com because she attempted to make a payment to her AdvancePay account so she could accept calls from her husband in the *** *** JailThe payment was declined
however the funds are being held by her bank.We investigated this complaint and determined that *** *** had made payment attempts that were declined and pending at her bankThe funds have since been released back to her accountWe contacted *** *** via telephone and explained to her that every credit card provider has a time frame to release funds that have been declined to assure that the merchant doesn’t come back and collect.GTL anticipates that this will close this complaint and should you have any additional questions please feel free to contact me directly.Sincerely yours,Kathi TAgency Complaints

February 16, 2015Dear *** ***This letter serves as a formal response to the complaint listed above.The customer contacted the Revdex.com because she made an attempt to add money to her husband's trust account who is incarcerated in the ***
Correctional Facility and the payment was declined.We investigated this complaint and determined that *** *** was advised by our Customer Service Representative that when a payment is declined in our GTL system she needs to contact her financial institution to get a timeframe for when the pending funds will be released back intoher account*** *** has not responded to our e-mails or telephone calls requesting to return our calls to discuss this complaintGTL anticipates that this will close this complaint and should you have any additional questions please feel free to call.Sincerely Yours,
Kathi TAgency Complaints

This letter serves as a formal response to the complaint listed above.The Consumer contacted the Revdex.com because he paid $to his nephew's pre-paid account and the funds never posted to his account.We investigated this complaint and contacted Mr*** via telephone and explained
to him that in our investigation we determined that he made his deposit to *** instead of GTLThe $payment has been located and we have issued a refund in the form of a credit back to Mr*** credit cardMr*** is aware that he needs to allow to business days for the credit to appear back on his card.GTL anticipates that this will close this complaint and should you have any additional questions please feel free to contact me directly.Sincerely yours,Kathi T***Agency Complaints

In order to investigate this complaint we need additional information from the consumerwe need the name of the inmate she is sending messages to as well as the dates and times she experienced problemWhen we get this information we will be more than happy to investigate

March 14,
Dear ***
This letter serves as a formal response to the complaint listed above
The customer contacted the Revdex.com because she requested to close her GTL phone accounts and was informed that there is a $refund processing
fee deducted from the balance on each account*** is requesting that the $in fees be waived
We investigated this complaint and contacted *** via e-mail and informed her that the remaining balances on her accounts have been credited back to her credit cardThe refund processing fee has been waived on all accounts
GTL anticipates that this will close this complaint and should you have any additional questions please feel free to call
Sincerely yours,

This letter serves as a formal response to the complaint listed above.The Consumer contacted the Revdex.com because on separate occasions the consumer added money to an inmate’s debit account and both times the money never posted to the inmates account.We investigated this complaint
and contacted *** *** via e-mail and explained to her that the payments in question did in fact post to the inmate’s accountan account transaction history was provided in the e-mail.GTL anticipates that this will close this complaint and should you have any additional questions please feel free to contact me directly.Sincerely yours,Kathi T*** Agency Complaints

November 17, 2017This letter serves as a formal response to the complaint listed above.The Consumer contacted the Revdex.com because she was trying to add money to her AdvancePay accountShe made payment attempts in the amount of $each and was told that the payments declined in our
systemWhen she checked her bank statement both payments were deducted from her bank account*** *** is requesting a refund.We investigated this complaint and contacted *** *** via telephone and explained to her that the payments are pending with her credit card provider not GTLWe have no control over when the bank will release the funds back to her account*** *** informed us that she spoke with her bank and they advised her that the funds would be released back to her account by midnight November 17, In the meantime, we have issued a credit in the amount of $so she would have enough money on her account to accept a callOnce the funds have been returned to her account we suggested that she contact the CSR that resolved this issue and she would assist her in making a payment.GTL anticipates that this will close this complaint and should you have any additional questions please feel free to contact me directly.Sincerely yours,Kathi T Agency Complaints

This letter serves as a formal response to the complaint listed above.The Consumer contacted the Revdex.com because on December 16th she called GTL and requested to close her AdvancePay account and a refund of the remaining balance in the account*** *** has yet to receive her
refund.We investigated this complaint and contacted *** *** and apologized for the delay in processing her refundThe refund in the amount of $has been sent to our accounting departmentAs soon as the refund is processed the check will be expedited to *** ***.GTL anticipates that this will close this complaint and should you have any additional questions please feel free to contact me directly.Sincerely yours,Kathi T*** Agency Complaints

July 31, 2014Dear *** ***This letter serves as a formal response to the complaint listed above.The customer contacted the Revdex.com because he made a $payment via GTL's website to talk to someone in a correctional facility and the payment was debited to
the incorrect companyIn addition his account was debited twice.We investigated this complaint and have left voice messages times requesting that *** *** return our call, as of today we have yet to hear from himWe can see the payments that *** *** is referring to however, the funds have been used for the calls he has accepted from the inmateHe has made an additional $payment on 07/17/There has been no activity on the account since the date the last payment was madeWe have been trying to contact *** *** to see if he would like the last payment that he made refunded.GTL anticipates that this will close this complaint and should you have any additional questionsplease feel free to call.Kathi T*** Agency Complaints

This letter serves as a formal response to the complaint listed above.The Consumer contacted the Revdex.com for reasonsWhy was she not informed in advance that there would be a credit card processing fee charged when she set up her AdvancePay account? Why will GTL not issue her a
credit to her account for calls that disconnect prematurely?We investigated this complaint and contacted Ms*** via telephone and informed her that as a onetime courtesy we have issued her a credit for the credit card service fee in the amount of $In addition we listened to her calls and determined that some of the calls did in fact disconnect prematurely.We have issued her credit for dropped callsThe total amount of the credit that was issued back to her account was $14.74.GTL anticipates that this will close this complaint and should you have any additional questions please feel free to contact me directly.Sincerely yours,Kathi T*** Agency Complaints

This letter serves as a formal response to the complaint listed above.The Consumer contacted the Revdex.com because she made a $deposit made to GTL December 15th to purchase minutes to communicate with her husbandCustomer advised that the payment declined and GTL CSR Supervisor
refused to resolve this issue.We investigated this complaint and contacted Ms*** via telephone and explained to her that after researching transaction history of Ms*** account number ###-###-#### determined that a $successful deposit processed on December 17th minus $transaction fees posting $to her accountCustomer accepted inmate calls from *** County *** and *** Regional Jail (VA) December 18th thru December 19th @ 10:19PM and has current credit balance of $0.04.GTL anticipates that this will close this complaint and should you have any additional questions please feel free to contact me directly.Sincerely yours,Kathi T*** Agency Complaints

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

This letter serves as a formal response to the complaint listed above.The Consumer contacted the Revdex.com because she is requesting a refund of a call she accepted from an inmate in *** *** ***We investigated this complaint and contacted *** *** and explained to her that
she is not due a refund from *** *** *** payment method she chose to accept the inmates call was *** *** *** When the call connected *** system placed the full amount of $on holdOnce the call was completed *** *** was only charged for the actual talk time which was $the $was voidedThe only amount that was charged to her credit card was $6.86*** anticipates that this will close this complaint and should you have any additional questions please feel free to contact me directly.Sincerely yours,Kathi T***
*** ***

This letter serves as a formal response to the complaint listed above.The Consumer contacted the Revdex.com because she made a deposit via a GTL lobby kiosk at a PA DOC correctional facilityMs*** was told that the money would be available within hours.The money never posted
to the accountMs*** is requesting a refund.We investigated this complaint and contacted Ms*** via telephone and informed her that the $payment had been located and applied to the inmates Trust account.GTL anticipates that this will close this complaint and should you have any additional questions please feel free to contact me directly.Sincerely yours,Kathi T***Agency Complaints