Global Tel* Link Corporation

December 11, Dear *** ***This letter serves as a formal response to the complaint listed aboveThe customer contacted the Revdex.com because she states that GTL deducted money from her bank account on 11/17/without her authorizationShe is requesting that
the money be credited back to her account.We investigated this complaint and contacted *** *** via telephone on December 8th and she informed us that she had given *** *** *** (*** ***'s cousin) authorization to use her credit card onetime to make a $payment to GTL, which she did on 10/26/It was *** *** that made an additional payment of $on 11/17/*** *** has already reimbursed *** *** the (2) $transaction that she made to GTLAt *** *** request we have blocked her credit card information in the GTL billing system as well as her telephone number from receiving any calls from all GTL correctional facilitiesGTL anticipates that this will close this complaint and should you have any additional questions please feel free to call.Sincerely Yours,Kathi TAgency Complaints

This letter serves as a formal response to the complaint listed above.The Consumer contacted the Revdex.com because She states that GTL has put a block on her telephone preventing her from receiving calls from an inmate in the *** *** *** (OH)*** *** is requesting
that the block be removed.We researched account # *** and it appears that *** *** receives calls from several different inmatesCurrently there is no block on this account number from GTLThe reason *** *** is unable to receive calls from the inmate in this facility is because her name and telephone number is not on the inmate allow list which is required by the facilityOnce the inmate adds her name and telephone number and it is approved by the facility; the calls will go through.We have tried to contact *** *** several times with this resolution via e-mail; unfortunately, we have not received a response.GTL anticipates that this will close this complaint and should you have any additional questions please feel free to contact me directly.Sincerely yours,Kathi T*** Agency Complaints

April 14, 2017This letter serves as a formal response to the complaint listed above.The Consumer contacted the Revdex.com because she states that GTL removed $from her pre-paid account stating that the account was inactive*** *** is requesting that the money be put back on her
account and reinstate the account to active so she would be able to accept calls from her husband who is currently incarcerated is a ** *** facility.We investigated this complaint and contacted *** *** and informed her that we have added the $back to her account and changed the status of her AdvancePay account to active*** *** stated that was all she wanted us to do.GTL anticipates that this will close this complaint and should you have any additional questions please feel free to contact me directly.Sincerely yours,Kathi TAgency Complaints

This letter serves as a formal response to the complaint listed above.The Consumer contacted the Revdex.com because she made a deposit via a GTL lobby kiosk at a PA DOC correctional facilityMs*** was told that the money would be available within hours.The money never posted
to the accountMs*** is requesting a refund.We investigated this complaint and contacted Ms*** via telephone and informed her that the $payment had been located and applied to the inmates Trust account.GTL anticipates that this will close this complaint and should you have any additional questions please feel free to contact me directly.Sincerely yours,Kathi T***Agency Complaints

December 19, 2016The Consumer contacted the Revdex.com because he contacted GTL to set up an Advance Pay account to be able to accept calls from an inmate in the Kirkland Reception and Evaluation Correctional FacilityThe calls would not connect and he has requested that GTL refund the
$that he paid to set up the account.We investigated this complaint and contacted *** *** via telephone and informed him that our records show that there have been no call attempts from the inmate*** *** stated that he has sent numerous email messages to the inmate but has yet to receive a responseWe have issued a $refund in the form of a credit back to the credit card that *** *** used to set up the account.GTL anticipates that this will close this complaint and should you have any additional questions please feel free to contact me directly.Sincerely yours,Kathi T***Agency Complaints

December 1, 2016The Consumer contacted the Revdex.com because she is requesting a refund in the amount of $because she states that GTL provided her with a telephone number to use to be able to accept calls from an inmate in the Lackawanna County Jail.We investigated this complaint
and contacted the customer via telephone and explained to her that Global Tel"Link does not sell telephone numbersGlobal Tel"Link is a telephone service provider for correctionalfacilitiesIn addition we explained to her that she needs to re-file her complaint with ***This is the company that she purchased the telephone number fromGTL is not affiliated with this company in any way.GTL anticipates that this will close this complaint and should you have any additional questions please feel free to contact me directly.Sincerely yours,Kathi T*** Agency ???plaints

We have left several voice messages and sent e-mails to this customer requesting additional informationAs of today she has not returned our calls or responded to our e-mailsIn order for us to investigate this complaint we need to speak with the consumerWhen/if *** *** contacts us we
will be more than happy to continue our investigation
Kathi T***
Agency Complaints
Office ###-###-####
***@gtl.net | www.gtl.net

We investigated this complaint and attempted to contact Ms*** via telephone; unfortunately she was unavailable so we left her a voice message stating that her refund has been processed in the amount of $in the form of a check and that she needs to allow business days for the check to
be deliveredby US mail GTL anticipates that this will close this Complaint and should you have any additional questions please feel free to contact me directly.Sincerely yours,Kathi T*** Agency Complaints

November 10, 2016The Consumer contacted the Revdex.com because GTL blocked her telephone number from receiving calls from an inmate in The Galveston County Jail because her account had a negative balance due to chargebacks on the account.We investigated this complaint and contacted
Susan *** who is the actual account owner and she informed us that her daughter, *** was not aware that the credit card she used to make payments on the account was no longer an active accountWe have added *** ***'s name to the account; however the account remains blocked until the negative balance of $is paid in full.GTL anticipates that this will close this complaint and should you have any additional questions please feel free to contact me directly.Sincerely yours,Kathi T*** Agency Complaints

Our technical support department has issued a trouble ticket for this issuewe are trying to recreate what happenedAs soon as I have been informed of the results of the ticket I will send a response
MsT***

April 18, Dear ***This letter serves as a formal response to the complaint listed above.The customer contacted the Revdex.com because she made a payment to her son’s account and the payment was deducted twice from her *** bank card.We have
contacted *** and have informed her that we have requested our accounts payable to expedite a refund check in the amount of $The check will be mailed priority mail.GTL anticipates that this will close this complaint and should you have any additional questions please feel free to call.Sincerely yours,

We have attempted several times to contact Mr *** by telephone and e-mailwe need additional information from the consumer to resolve this complaintTo date we have not had a response from the customerIf/When the customer contacts us we will further investigate this issue

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:I hereby reject GTL's response as, contrary to their averments, GTL has not placed any deposit into my husband's account.On October 12, 2016, GTL contacted me via email stating: "[Global Tel Link] conducted another investigation and the results reflect the $deposit was creditedAlso, I contacted 'Rock view' Accounting Department today and $deposit made September 19th was confirmed and posted to your 'son’s' account on September 28th."First, (and despite correspondence exchanged with GTL), GTL is so inept that they're clearly unable to keep straight that this was a deposit to my husband's account, and NOT to my son'sSecond, on even date, I informed GTL that my husband had not received any deposit from GTLI then asked GTL to send me any/all documents evidencing GTL's alleged trust account deposit/transactionOne would assume that a company handling financial transactions would maintain documents evidencing that these transactions were effectively and successfully made, and that the same should be readily available for productionAt any rate, unfortunately my request has conveniently gone unanswered.It's quite clear that GTL is incompetent and completely incapable of handling individual's FDIC insured fundsFurther, they blatantly lie and conduct business in a fraudulent manner. I respectfully request the Revdex.com take action against GTL for fraudulent business practices and/or to demand GTL produce documentation verifying the alleged deposit to my husband's GTL account.Thank you for your time and assistance in this regardRegards, *** ***p.sPlease be advised there is also a complaint that has been filed with Alabama's Attorney General's office regarding this issue

December 27, 2017This letter serves as a formal response to the complaint listed above.The Consumer contacted the Revdex.com because on September 25th she was given a partial refund of the remaining balance on her GTL AdvancePay accountShe contacted GTL and was told that since her
account was inactive the remaining funds were forfeited.We investigated this complaint and contacted MsHouge via telephone and explained to her that that her refund has been processed and that it may take up to days for her to receive the check via US MailThe check for $has to go on a spreadsheet and send to upper management for approval then the check is cut and mailedIt really may not take days but that is the time that we have to allow.GTL anticipates that this will close this complaint and should you have any additional questions please feel free to contact me directly.Sincerely yours,Kathi T Agency Complaints

July 28, 2015The Consumer contacted the Revdex.com because she is unable to accept calls from an inmate in the *** Prison/*** Farm Correctional facility (NJ)
We investigated this complaint and contacted *** *** via US mail and explained to her that our
technical support department issued a trouble ticket and the problem has been correctedOur records show that the last completed call was on July 26th.GTL anticipates that this will close this complaint and should you have any additional questions please feel free to contact me directlySincerely yours,Kathi TAgency Complaints

This letter serves
as a formal response to the complaint listed aboveThe Consumer contacted the Revdex.com because she was trying to set up an account to be able to talk to an inmate in the Shelby County Jail (TN)The payments were deducted from her credit card but never posted to her accountWe investigated this complaint and contacted Ms*** via US mail and explained to her that the payment attempt on 1/22/@) 17:voided and was posted back to her credit cardThe payment on 1/22/@ 16:posted to her accountIn addition we have provided Ms*** copies of her callstransaction history recordsGTL anticipates that this will close this complaint and should you have any additional questions please feel free to contact me directlySincerely yours,
Kathi T***
Agency Complaints

This letter serves as a formal response to the complaint listed above.The Consumer contacted the Revdex.com because he requested a refund of the remaining balance on his GTL phone account back in November *** *** has yet to receive his refund.We investigated this complaint and
contacted *** *** on February 21st via US mail and explained to him that unfortunately his refund was never processedWe have expedited the refund check in the amount of $to be processed and mailed*** *** should receive the refund check in the mail in the next to weeks.GTL anticipates that this will close this complaint and should you have any additional questions please feel free to contact me directly.Sincerely yours,Kathi T*** Agency Complaints

December 1, 2016The Consumer contacted the Revdex.com because she continues to have issues send and receiving e-mails from her husbandWe have had zero issues with sending and receiving messagesAll messages in and out of PA DOC facilities are subject to a delay and approvalIt seems that on the Weekends this delay is much greater, this may be due to staffGTL does not hold and/or reject messages, PA DOC facilities doWe have researched the ConnectNetwork user account along with the inmate account and we have found zero errorsAll ConnectNetWork issues need to be address On the Website: https://*** ***/ or via Customer Service ###-###-####GTL anticipates that this will close this complaint and should you have any additional questions please feel free to contact me directlySincerely yours,
Kathi T***

February 11, 2016The Consumer contacted the Revdex.com because GTL charged her in the amount of $without her authorizationMs*** is requesting a refund.We investigated this complaint and contacted Ms*** via telephone and explained to her that our records show that the
credit card charges were processed and posted to her AdvancePay account via GTL's Auto Reloader option on December 10th Ms*** informed us that she was aware that the payments posted to her account and she acknowledged talking to the inmateOnce we informed Ms*** that the charges are sustained she requested that we block her telephone from receiving any more calls from the inmate in The Morgan County Correctional Complex.GTL anticipates that this will close this complaint and should you have any additional questions please feel free to contact me directly.Sincerely, Kathi T*** Agency Complaints

This letter serves as a formal response to the complaint listed
aboveThe Consumer Contacted the Revdex.com because he contacted GTL to close his account and requested a refund of the remaining balance in the accountWe investigated this complaint and determined that Mr*** called into our customer service department on August 27th to request a refundMr*** was told at that time he needs to allow days for the refund to be processedWe have issued a refund in the form of a credit in the amount of $back to the credit card Mr***'s used to establish his accountIt is not GTL's policy to pay interest on his account balanceMr*** was contacted with this resolution via telephoneGTL anticipates that this will close this complaint and should you have any additional questions please feel free to contact me directlySincerely yours,
Kathi T***
Agency Complaints