gkhouses

I rented a three bedroom house from GK Houses with central heating and air and I found out that the unit had been stolen. It was misrepresented to me that there was a central unit. The house has upstairs and downstairs. The company took five months to attempt to correct this issue only to provide one small window unit upstairs and one small window unit downstairs which only cools one room. (pictures can be provided). My rent was $775.00 per month and now has increased to $815.00 per month. I am needing for them to replace these small window units with a central unit which is what my original agreement call for.

After multiple phone calls and emails, I have yet to speak to a anyone that represents Gk houses on the phone. All of their phone systems are automated and several lead to "I'm sorry the person you are trying to reach is unavailable,Goodbye!". I wanted to rent their property at 509 spears ave in Chattanooga, but no one has called me. I emailed the [email protected] to inquire if the carpet with holes in it could be replaced before move in, the response was "Thank you for the feedback on this property, we will look on to this." First, that is incorrect usage of grammar. Second, that did not answer my question. Lastly, no one has contacted me. I think this "business" she be shut down.

company failed to honor lease agreement to fix all issues reported in the first 10 days immediately. No response to broken heat in last 6 days.
I moved into my rental house at *** on Sat. March 3.I Notified GK by email on Sun March 4 that heat wont stop running even when turned off at thermostat. Also notified them that bedroom light isn't working. House has fuses not circuit breakers but fuse is not burned. I am worried that there is a short in the wiring and that house may catch fire. I also notified GK housing that water coming out of pipes is brown and undrinkable. Despite multiple phone calls and emails on a daily basis since Sun March4 It has been 6 days and I still have not heard from GK and these issues have not been addressed. I will not be able to pay my ever ballooning heating bill. I phoned the utility company to see if they could do something to shut off the heat and they informed me that this is costing me about $20.00 a day. I have records of all emails and phone calls that went unanswered. I paid my first month, last month and security deposit in the amount of $2,550.00 but have been abandoned by GK housing since I paid them.

Falsified claims for repairs. Witholding deposit money. False written checks. Excess charges to my bank account for stop check. miscommunication
We have record of all prior damages and lack of paint and repairs on the provided gk houses move in check list. GK houses attemped to charge us for painting and replacing a light bulb for $336. I gave them sufficient time for our deposit to be returned. over 60 days have passed and we finally received a check for $897.77. They wrote the check out to me and handed it to me personally at their office. I went to check my bank account and the charges were stopped and removed from my account. I was also charged a $15 stop check from Regions. This company is a fraud. They owe me $1800 from not receiving the full security deposit within 60 days.

Please advise.

gkhouses lacks the professionalism to properly communicate and take care of their tenants. This includes taking care of simple maintenance requests.
The Birmingham branch of gkhouses has a number of problems that mostly stem from communication. They do not have a direct phone line and hide behind emails and technology. When I initially applied for the house it took them 3 weeks to finally verify the status of my application, despite the fact that they state on their application page that you will hear back in no more than 2-3 business days. Since moving into the house my experience has not been any better. We have had maintenance request orders we submitted during our first week in the house nearly 3 months ago that have still not been addressed at all. This is despite multiple email correspondences and my driving 45 minutes to visit the office myself. Unsurprisingly, they were just as unprofessional at their office as they were online. During my time at the office they spent more time discussing football than addressing the problems of myself and the other tenants that were waiting in the lobby. The current problems that we are wanting to be fixed (a cracked window and a large hole in the wall) are not threatening in an way. However, the way that gkhouses has handled the situation removes any faith that I would have in them if a more serious request came up. In fact I have read reviews and heard stories of others tenants having their A/C stop working and gkhouses not fixing it until several weeks later.

All in all, I do not feel as though gkhouses respects their tenants in any way at all.

The rental company(GKHouses)advertised the house to be in Hoover and upon moving into the home I found out that the house is actually in Bessemer.
When I was searching for a rental house, I was ONLY interested in renting a house in Hoover. The house I chose (***)was advertised by GKHouses to be in Hoover. In fact, the very first line of the advertisement states: "This is a 4 bedroom and 2 bath home, located in Hoover." When I tried to enroll my daughter at Deer Valley Elementary which is zoned for Hoover, she was denied because they said my address falls within Bessemer city limits. I moved to this house for a 10/10 school zone and now I'm stuck in a 1/10 school zone. The school is very poor in safety and ratings so I am forced to homeschool my daughter until I can get out of this house. I contacted *** and *** at GKHouses both in email and in person to report the issue. I want to break my lease and leave because this property was falsely advertised and now my daughters can't even go to school here. I am a single mom and I moved here hoping it was my last move to gain stability for myself and my kids and now I have to move again. This is very stressful on myself and on my kids. My daughter loves school and now she can't even attend. I would've never moved into this house if I knew it was in Bessemer. The entire neighborhood of ***s zoned for Hoover except this road which I was not informed of until after I moved here. I begged and pleaded to GKHouses to reach out to the owner to allow me to break the lease and leave since I've only been here for 4 days and because the house was falsely advertised but they didn't give me any way out without MAJOR penalties that I, as a single mom, cannot afford. I told him that it wasn't fair that I got tricked and lied to and stuck in a house I don't want to be in. He informed me that all the information they use comes from the owner. The owner had never even seen the house before until Tuesday afternoon when he stopped by to look at the finished product. I told GKHouses that ***, a member of the Hoover City School Board, told me in person that I am one of more than 7 people who have been lied to and tricked into buying a house on that street with the intention that it was zoned for Hoover. *** called GKHouses himself to notify them that they need to stop advertising that these houses are in Hoover because they aren't and it's ruining families lives. He said that all GKHouses could tell him was basically that it was none of his business.

GKhouses is attempting to charge additional fees AFTER we received terms in writing regarding our early lease termination (with *** PM)

It is my hope that enough people come forward so eventually mechanism(s) like the Revdex.com can help stop the predatory business practices we perceive by this company.

Based upon the other complaints regarding this company, charging extraneous additional fees and then damaging someone's credit as a result of any "resistance" to blindly paying those extraneous fees: constitutes predatory business practices.

We are certainly exploring mechanisms within the State of TN (where the rental property is located) at least to notify the proper agencies of our experience with gkhouses.

GKhouses Purchased the Property Management Company (*** Property Management) we had our original lease agreement with.

We turned in our 30 day notice and agreed to early lease termination penalties (with *** PM - which is all documented).

Once we moved out (May 27th, 2017) we could not get anyone to respond from gkhouses/*** PM to give us an update regarding the walk through results and to pay the remaining penalty (extra month rent according to lease agreement AND reply from *** PM to our 30 day notice). We could not even get someone to respond regarding the results of the walk through (June 7th, 2017).

On August 21st, 2017 we received a disposition letter from gkhouses attempting to charge us an additional 2,250 in penalties and fees.

We attempted to contact someone at gkhouses several times but could never talk to an actual person. (The operator told us everyone was too busy to talk with us).

We even shared the reply to our 30-day notice from *** PM regarding the penalties agreed upon but gkhouses would not even acknowledge it in their e-mail replies. We also could not even get them to clearly identify the breakdown of the amounts of the additional erroneous fees.

We have already submitted payment for the additional month's rent as we acknowledge this is part of the agreed upon early lease termination penalties with *** PM).

We initially tried to pay via the online portal on June 3rd, 2017 but our account was deleted and we could not get anyone to respond).

They took over our management I year ago and it's been a nightmare. We signed our lease and sent it in to the office twice and keep on receiving new leases from them. The accounting department is the worst. This past month we accidently made two rent payments one on line and sent one check in the mail. Then today I get a email saying we owe 400.00 in late payments. What a joke.

I've tried to get them to cut some overgrown trees on their property cut down that have either fallen in our yard or are about to reach power lines.
On July 6th I went to gk houses office and spoke to *** and prior to that I spoken to them around May 3rd about the trees overgrowing an d falling onto our property and back in March of 2017 I e-mail the company at gkhouses.com and explained and no one has done anything to correct the issue. Prior to us contacting them we paid someone to cut their trees because they had grown to a point that the limbs were fallen over. No one was in the house at that point. But I don't think that we should be responsible for tree cutting. The house is at

I paid a $50 application fee for a place that I was told was available. Then they tell me it was not available and will not respond or return that fee
I am relocating to the area and looking for a home to rent. I found their website on several different apps...*** and ***. I contacted them and chatted with someone online. Very friendly and helpful. But that is where it all ended. I visited several of their properties on 062417 through ***. None of the homes I visited on their own site or *** showed to be in pending status of an application as others appeared on both sites. The 1st site I visited was great. The second site was okay but had some damaged areas. The next site was also great. The last two sites were disgusting. The fourth site had roaches everywhere. The last site had this nice looking fridge but once it was open, bugs were everywhere. Someone also showed up to measure the floors to be replaced. He stated he will let them know about the roaches. I filled out site surveys on each home for ***.

We chose to apply for the 1st place, filled out the application and paid the application fee of $50 online because the property still did not have any indication it was pending an application on their site or the others. I waited and never received a call but saw the money was taken from my account. The next day, I notice I did not see the property on their site anymore but everywhere else. I emailed them to ask. But between that time I access their page again and the house showed to be listed again. Hours later, they finally received an email from *** and he stated someone put a deposit down that day and did I like anything else's. I told them no and I wanted my money back because I was sent a list that property was available, plus their site and all the other sites did not show there was an application pending for that property. No one ever responded again. I tried calling numbers on their website (***)***, ***, plus the number in the email signature for him (***)*** but they all the numbers defaulted to the same voice mail.

I emailed again on 06282017 and asked for my money again and I still have yet to receive a response. They are a scam. I have let *** know as well Lack of communication and running a scam for application fees is sad. I would like my $50 application fee back.