gkhouses

They charged me for maintenance I did not request. Stated the service was FREE.
Submitted a maintenance request for broken oven. When the technician arrived he offered to look at my filters. He voluntarily left and purchased new ones while stating it was free of charge. My previous rental agency took care of replacing air filters. This man told me it was a free service and turned around and charged me $123.

The air/heat unit does not work properly. I have to constantly call maintenance every week with 2 to 3 day wait on the HVAC guy. its freezing outside.
HVAC came out to fix air unit over summer, said it needed to be replaced but the homeowners had not approved the work order that was over a year ago, now the heat is not functioning properly. The motor board was replaced and it's still going out as expected for this house. I don't feel that, GK Houses is commitment to renter satisfaction, you never are able to talk to someone live, and when you do they say they'll call back and don't. I've tried so hard to stay in this house and live up to my part of the lease. If they know the landlord is a scumlord, why not offer me a different home, I've been with this company for a while and every since the new maintenance change up, nothing ever gets fixed in a timely matter.

I moved out of a house 3.5 years ago. A new lease was signed. And I am still being put on legal documents and bills. I even had lawyers send letters.
I moved out years ago. Still being put on legal documents and bills and contacted. When I try to contact them they're rude, nobody will help, and ignore even my certified letters from a lawyer. They tried to take me to court over someone else's past due balance. On top of that maintenance requests never answered and numerous other complaints. I do not have a single good thing to say about this company.

Charged dishonest and poorly communicated fees.
I was charged fees for things that should've been general maintenance while renting property from them. Things came under the total rent bill as "tenant repair" with no explanation of what the repair was or when they were enacted and started to accrue late fees. Since they were included in rent (for some reason). They considered rent late when not paid immediately and they continued to tack on fees all month with no communication. One simple repair of the house ended up tacking on 547 dollars worth of late fees by the end of the month. This company is dishonest and predatory.

Easily one of the most incompetent companies I have ever dealt with. They "purchased" the property management company I hired to lease my home in Denver last December. Since that purchase, GKHouses has failed in every aspect of the property management business. My tenants went without a working oven for more than 3 months because GKHouse "lost" the work order. They consistently made billing and payment errors on the monthly statements. When the tenants/lease ended it took GKHouse almost 1 month to do the final walkthru. Despite their own "inspector" noting damages to my property, they failed in properly billing the tenants. Like other reviewers have noted, it is almost impossible to speak to a person on the phone and their email communication is only slightly better.
Absolutely a terrible organization.

Late fees and inaccurate accounting
GK houses took over as property management comcapny in May 2019. Since they have taken over, our bill and account summary has been inaccurate. They has zero customer service. No one returns phone calls and they are trying to scam all of the tenants here out of more money. They say one thing yet do something completely different. No one knows what is going on with anyone's acts. They are trying to double bill us for utilities, rent and a deposit that was already paid in 2014. They locked my acct so late fees will contributor accrue. When I try and call them it only goes to voicemail

Leak that was supposedly fixed but not completely left moldy damage. They want to spray bleach and drywall - not effective on mold.
In Dec of 2017, we informed the management company if a leak I could see in the backyard and it looked as though it was causing damage to the inside. They came out, opened up the wall, supposedly fixed the leak, and left it like that without fixing the damage. We were signing a lease in July so I sent lots of new pictures of the area and an explanation so that we would not be responsible for this damage. We have an extensive email trail. The company sent out someone who told us there was still a leak. When we uncovered the area we saw the mold. *** says she wants to send *** out to fix the problem by ***, the man she wants to send out says he will spray bleach and drywall. We know this will not remedy the mold situation. We then had ***, LLC come out and evaluate. There is contamination in the laundry room, hallway, and some in the living room. I sent a letter to the manager with all the pictures, email trail, and evaluation - no response. I have asked them to give me a scope of work and to let the owner know what is happening - they will not respond. Please help!

GK HOUSES ILLEGALLY RETAINED A DEPOSIT FOR A CONDO LEFT IN PERFECT CONDITION. CHARGED FOR THINGS THAT WE REPORTED ON MOVE IN THAT WERE NEVER REPAIRED
Deposit for condo lease was retained fraudulently. They kept 1258.80 for fake repairs and cleaning defrauding teens hoping they wouldn't fight it
We moved out of our condo 5/1 we left the place spotless and check off every item on the move out check list. 7 weeks passed and we received 136 of our 1400 dollar deposit with a list of false claims and exorbitant cleaning fees. Fee's triple what the average cost would be to clean. We were charged for every item that we listed on our move in check list as damaged or broken. We were charged for repainting when there was not one visible scuff on the wall. We were charged 72 dollars to replace light bulbs for light fixtures that had never worked. They became property managers 3 months before our move out date. They never renegotiated our lease so it was expired. They raised our rent without notice and are now defrauding two kids out of our deposit. My roommate is currently living in a van waiting for this deposit in what is likely to be a very unsafe situation. By law since we were not in contract they only had 30 days to return the deposit. We have move in, move out photos showing that we left the condo better than we found it. We have the move in check list showing the items that we requested they fix, we have 27 pages of tex communication with management acknowledging all of the above. We also have communication from management that the carpet cleaning charge would be $89 but we were charged $300. I looked on home adviser and the average cost to clean a 2 bed 1 bath with appliances was $138 but we were charged $300. This would have been made easier by the fact that we left the place spotless. GK is stealing plain an simple. The condo was so clean that they used our move out photos to advertise it on their website. My parents have made 12 attempts to contact and we have sent most of our documentation to them and all we've gotten is a generic auto response. Our next step is court but this was second to last.

Unfair lease terms/practices and tenant communication.
This company is unfair and uses fraudulent means to alter tenant agreements to violate leasing terms and agreements resulting in non-refundable security deposits and unjust practices to bill and collect unnecessarily!

The Company "GKHouses.com" cannot be contacted by phone to talk live with the companies agent/representatives
On or around the last week of April of 2019
I was contacted Via E-mail By a company called "GKHouses.com". they said" Hi! We are your new property managers". I was quite mystified on how this could happen. They sent me a "portal" e-mail/web page to set up my account. I had to set it up right away because my rent was due. So I went through all the pages to set up my account, which included giving them my Bank account number.
A couple of days later the land lord put a envelope on my door saying that they contacted her, After all this had been transferred by the original lease rental company called "Four Star Realty" of Boulder CO, without her knowledge.
She was upset that they did not notify her about the leasing company change. So, she told me that the new leasing company she did not pick, and that she was UN-aware this was happening. She then said she was going to get another leasing company to service her rental. So, I was UN-aware if when I set up the new account with "GKHouses.com"to make my rental payments if its automatic payment or not. So, when trying to call "GkHouses.com" they wont pick up the phone so I can just ask them If I had been set up with automatic payments or not. At this point I may have to go to my bank and change all my account numbers. I was prompted to issue an E-mail to them, with no Avail.

My husband and I applied for a home with gk houses in Birmingham and I believe that we were the victims of housing discrimination. Our application was denied for criminal history, which was invalid. However, when we inquired about any charges that were in place, we were told about several traffic incidents that do not fall under the criteria of misdemeanors. However, we make well over the financial requirement. The leasing agent, Meagan W, was EXTREMELY rude and refused to actually pay attention to what she was saying. She was unprofessional and I could tell that it was more of an "at their discretion" situation instead of being based on facts. I believe that after running the background check she likely based the decision on my husband being a black male and any associated stereotypes. We pay our bills on time, meet financial criteria, have no violent history, etc. I loved the home, but based on these other reviews, I may have avoided dealing with individuals who are unprofessional and lackadaisical in their business approaches. Still, I intend to speak with my lawyer regarding this as I am quite dissatisfied with my application being refused with no actual basis and my application fees not being returned. The only conclusion that I can come to is that the denial falls under the criteria of discriminatory housing practices. If you are considering applying here, save yourself the headache. I'd love to speak with someone who is more professional at this company.
Dr.

I moved into the property of *** AL XXXXX on December 28, 2018, with my two young children, 5 years and 1 year old. When I attempted to use the stove, I realized it did not work. After contacting the company, they brought over a gas stove. When maintenance worker came to hook up stove, he realized there was no line for gas to come to the stove. They in turn called Spire Gas Company who informed me/them that they would have to run a gas line to the home. I have not been able to get a concrete answer from GK Houses as to when this issue will be resolved. I have e-mailed them tirelessly, as there is no phone number to call. It will soon be exactly 3 months since living in this home without a stove to cook food for my children and myself. It has become too expensive trying to buy fast food every day. Please if you can, reach GK Houses so that this matter can be resolved. Thank you

This management company is a sham and worthless. I had 3 houses with them to manage and one of them the tenant didn't pay for 4 months and second one for 3 months and gkhouses didn't do jack. It took them 4 months to evict them with no money collected. All they worry about for them to get paid, no you. I don't recomend anybody to use this worthless company. If you do, it is your bad.

I would give them zero if I could! They have allowed an owner that THEY represent to completely jerk me around. Terrible experience. I only have a few months left in this lease and it is a few months too many!!! I can't wait to get away from this company. Do yourselves a favor and find another house!

My maintenance request was ignored over the weekend and water was allowed to leak in the house for > 48 hours before the request was responded to
On Friday August 3rd after I got home from work, I noticed the hot water heater was not working in the property I am renting. I checked the hot water heater, and there was clearly leakage from the HVAC unit onto the hot water heater causing it to short out and stop working. The leakage was occurring fairly rapidly, and I was worried the walls and wood around the leakage would be damaged. I submitted a maintenance request immediately, and then called roughly 30 minutes later to make sure it had been received, and it would be dealt with. The person I spoke to said it had been received, and the appropriate people would reach out with instructions. I called again on Saturday and Sunday and realized that GK houses was not going to respond to my maintenance request after normal business hours, which is completely unacceptable from a property management company. On Monday, I received a phone call and was told an HVAC technician and plumbing technician would come out to look at the hot water heater. It was determined that the HVAC had leaked and shorted out the old hot water heater, so the hot water heater needed to be replaced, and the HVAC condenser needed to be replaced. On Tuesday, the owner of the property approved the cost of the replacement, and the hot water heater was replaced. The HVAC condenser was not replaced until Saturday August 11th, so from August 8th to August 11th I had to replace a bucket that was collecting drain water so it wouldn't short out the new hot water heater. I complained to GK houses that they were in breach of our lease, because the property manager is required to provide hot water in the "essential service and appliance" section of my lease. They did not tell me that they were not going to respond to my request until >48 hours after reporting the issue, so I was left waiting and damage was potentially occurring to the property. When I complained that they should credit my wife and I the rent for the 6 days which we went without an "essential service and appliance", GK houses told me that "Weekends cannot be considered working days and the rest of the process took place in a timely manner". I am not a tenant on only work days, and property managers don't only manage properties during the work week. To not have a system in place which can appropriately handle after hours maintenance requests is unacceptable, especially when the property is at risk of damage.

Extortion for estimated charges of maintenance and cleaning charges and dishonesty of the charges and dates issued
We moved out of the home on 5/31/18. We paid for a professional cleaning service, trash pick up, and lawn service the day after we had left the home. We even paid pro-rated rent for the days past our move out date to do so. In reply to asking about the security deposit, we were told it might take up to 2 months to receive. We instead have received via email a bill (dated 7/12/18) for painting, cleaning, and lawn maintenance "estimates" on 7/17/18 (past due). They have also put the due amount on our GKHouses account as July 12th (which we hadn't received notice of until July 17th). The charges are $150 for cleaning, $85 for lawn, and $972.50 for painting. In the email we received from ***, he made note to threaten to send the account to a collections agency if we do not pay. We are required in the lease to pay for "repair any and all damages caused by tenancy and replace any burned out lightbulbs" and received a checklist from the business to follow for expectations regarding moving. This documentation can be provided. Neither mention painting or that we would be responsible for the condition of the home, such as lawn care and cleaning well after our move out date.

My experience with GK Houses has been great. They are very professional and easy to work with.

I must say, I have had a great experience with Gk Houses..anything that needed fixing they were on it and response back fast to emails. Would definitely recommend them to friends and family to do business

Won't make necessary repairs on our house and we have no privacy due to non-disclosed foreclosure.
We moved in March of this year. May of this year a notice was posted on our door. The property they just rented to us had been foreclosed. Gkhouses never said anything to me. I tried contacting them to see what was going on and nothing. Now we have people in the house multiple times per week to view it. We are paying to have strangers in our house every week while we wait to see when it sells and we'll have to move. That's the biggie. However the problems with this company go on and on. I'll start with our move in date. We were told they'd need 5 business days from when we signed the lease to address any maintenance issues. Awesome. That sounded good to me. Our move in day arrives. We have our moving truck loaded up that morning and head to the house. Halfway to the house I receive a text from gkhouses. They're very sorry. My house was broken into the previous weekend and we can't move in because they need to fix the window. They're so sorry that no one told me about it earlier. I'm aggravated but we wait another 3 days to move in. When we get in the house, there is glass still all over the floor. Trash left all over the house where they installed some new plumbing hardware and left all the junk and standing water on the floor. We clean that up. Then we notice that the windows they "fixed" aren't even repaired. They had taken glass and caulked it to the frame. Not only that, but most of the windows in the house had been broken and were repaired the same way. The back porch had some soffit damage and the gutter was broken. I sent in a maintenance request and they replied that they probably couldn't have it repaired before move in but they'd take care of it. Three months later, not only is it not repaired, it has gotten worse and is actually falling in. We had some plumbing issues when we moved in. We couldn't use our kitchen sink because it stayed stopped up. The plumber came out to look at it and snaked it. He said that the plumbing needed to be redone and that he'd be back the next week to fix it. I got texts once a week from him afterward saying he'd be here and then didn't show up. Another maintenance guy showed up with an incorrect work order for this house and said he couldn't fix it because the original handyman had submitted that he had completed the job. So he calls his boss and the original guy comes the next day. He is here about an hour and a half. Half of that time he spent sitting in his van on his phone. He gets the kitchen sink going (god knows how) and then leaves. Leaving the bathroom sink still not draining. I emailed gkhouses two weeks ago asking about transferring our lease to another property due to the repairs that were needed and not done and that we have no privacy or time to relax in our house because people are always in and out of here and got no response. I sent another email saying that it had been a week and was anyone going to respond and they didn't respond to that either.

Customer service and time management are not in GK Housing's entirety.
We have only lived in the house for four months. Over this time period, we have not received answers in a timely manner, and employees at the Oxmoor location are rude and do not seem to care about their customers. Fees are not fully explained and we have been charged random amounts without explanation of what it was for. The maintenance budget is not well explained, and we seem to pay more than what we should. The owners of the house complain to GK that we, the tenants, have caused the issues in the house. However, the issues regarding the house are as follows: the house was a complete mess (dirty and uncleaned) when we moved in and had to move in around mess (when guaranteed it would be clean), plumbing issues (including pipes under the house) are apparently our fault. There is no way this could be our fault, because it takes years for pipes to deteriorate; there is no possible way that in a four month span we ruined the pipes UNDER the house. There is no direct phone line connected to GK and their time management when responding to emails is days. I have had to go up to the office MULTIPLE times to get any response from GK, and I have never dealt with the same person. There are also no offices, everything is done out in the open in their waiting space. The office and employees are unprofessional and all out rude. I have read many reviews of GK and not come across a single positive one; all reviews are complaints or negative experiences. The application fee is not truly an application fee for students or those who do not qualify for credit and need a co-signer. This fee is mainly an expensive background check that is not specified. Nothing about GK Housing is explained or put into clear understanding, but their lease is bullet proof. They have obviously thought of the ins and outs, but do not seem to have the customer service or explanation to match their lease.