Giant Food Stores

I visited the Giant at 1346 Park Road NW and was highly disappointed by customer service I received from the Manager on duty Lynn, I had not been feeling well and was trying to purchase medicine with my other purchases, and was told buy Lynn she could not use the ID I had on my phone , which she never took the chance to even glance at ID she would have clearly had the information she needed to do transaction, I work everyday and feel that I was not just let down by Manager on duty Lynn, but Giant as well for having this ridiculous policy.
Antoine Wilson
2028401588

I was shopping at the 550 Celebrate VA.Pkwy store in the produce. When I heard something pop. This employee in training was going through the produce section of the store popping a plastic bag. I was not the only person turning around to see what and where the noise was coming from. The person that was with him said nothing to him. With everything that is going on in the world today. That was very inappropriate, customers looking around may have thought there were shots from a gun. I love to shop at Giants, If I have to shop someplace else I will.

Giant grocery store in Nazareth Pa has a price sign of $3.29 for their 3lb bag of Fugi apples. But when you go to check out, they ring up as $4.99 on the register. That's the price of their 5lb bag of Fugi apples. I complained to the managers for 2 months and they never fixed the price at the register. This is fraudulent and illegal as Giant is ripping their customers off. I complained to their corporate headquarters and they ignored me and I never got a response from them. And the woman who took my complaint was extremely rude. And at the Giant in Nazareth one day when I was complaining to the managers about the false pricing again, this assistant manager named Vince humiliated me and embarrassed me in front of the produce workers, the price checker woman there, and the surrounding customers. He insulted me when I told him that I was on Social Security Disability for 10 years, I receive food stamps, and live in public housing. I told him that every penny counts to me. He insulted me, embarrassed me, and degraded my person. And the Giant Nazareth manager and Giant corporate headquarters in Maryland did nothing about it. I pulled out from their pharmacy there and I will never step foot in that Giant again. What they did to me is criminal, unprofessional, they're incompetent, rude, fraudulent, liars, and inhuman. But who would help me? No one obviously. Again, what Giant did to me is criminal. I pray to God that He punishes those guilty parties.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Giant Food Stores response did not provide a sufficient response nor did it address the original issue: For a number of month's the price of 1lb organic ground meat was $ Then the store increased the price from $to $and had it on what it is called a store special at $ I am not complaining that the price is more or less than what it was before but you cannot say that the price is an in-store special of $when it was always $ This is deceptive advertising To the "not observant" customer this makes it look like the product is on sale when it is not on sale You are simply stating its on sale when the price was always $ In addition, Upon receiving the email back from the business I called and left a message for the person who responded to my email and never received a call back from them Regards, [redacted]

We apologize that the customer was not able to process an even exchange at our storeThe store manager has reached out to the customer with an apology and an offer for a full refund of the item

We apologize for the customer's experience with organic apple juice purchased from one of our storesThe customer has been contacted by an adjuster and is providing more information

We are sorry to hear about our customer's experience at our Mechanicsburg GIANT We immediately followed up with the store supervision and the district director has been in touch with the customer to apologize and personally address the situation We are confident that her future experiences will be more satisfactory

Hello, I am now making a complaint against this store for not just once they have been denying purchases in the pastThis second trip I had to argue with the Store Clerk and ManagerThey told me we're not selling any baby milk tonightThen said there was a store policyAfter arguing the Manager did get what I neededI was told by the head person in charge at the Giant after the first complaint I shouldn't have any problemsI shouldn't have to fight with the store clerk or Manager to purchase some itemsThis past year not just myself but my Mother had a problem purchasing from Giant at that locationThey would not sell her any milk on occassions and also limit us on itThere is no limit on this product but they're limiting us on our purchasesThis is the only store that is giving such a problemWe have shopped there for a very long time and these couple years have been a problemIt gotten to the point where we weren't allowed purchase

[redacted] I am rejecting this response because:------- [redacted] *** [redacted] [redacted] *** [redacted] First, I'd like to thank the Revdex.com for their assistance, but I am not satisfied with Giant Food Stores response, so I've decided to pursue a more legal route to solve the issue** [redacted] ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:Giant first answered my complaint about pre-authorizing my [redacted] account by telling me "The amount is set by us to accommodate the rising cost for gasoline." Competitive gasoline merchants don't abuse customers like that Its not a good reason to penalize us, the customer.Giants next response:"This amount is set by us the merchant and it is set to limit fraud & loss." Adding yet another reason, how many reasons can Giant come up with to explain away something they shouldn't be doing in the first place?I find the pre-authorization cost posted to my account fraudulentThe reason I say this is because gone unchecked and or in the case of human error that preauthorization could stay on my account and I could end up paying three times the amount for my purchase Hey Giant who wins at that time? Is that why you named yourself G I A N T ?Giant also claims to have a disclosure notice at the pumps, well I could not see it I visited the Giant gasoline pumps I still didn't see it.So trying to give Giant the benefit of the doubt, I really looked hard, and several moments passedI saw signs for Giant everywhere, big bold signs about how they save you money.I finally saw somethingOn the outside housing of the pump, where it is difficult to see or even read, was a post it note On this post it note size sticker were the many logos of credit cards that Giant accepts as payment People my age( lets say middle age) are accustomed to seeing this format to express the type of card you are permitted to use at any merchant For many, many, many, many years that was the sole reason for having this identifier In fact merchants that appreciate their customer still use the old school identifier in a prominent spot, entrance and exit doors, cash registers, etcwhere it can be easily seen It is in fact much larger than the post it note sticker Giant presently uses to deceive their customers This is why I say deceive: On this post it note sticker identifier, in much smaller font size is the very warning Giant wants you to overlook Yeah, the whole reason for my complaint is hidden and placed in an unnoticeable spot overlooked by many because of the format Thats Giants dirty little secretGiant has every right to be ashamed of themselves.I think it is unconscenable to use this particular trick to legitimize what should be the unlawful act of pre-authorizing anyone's card Shame on Giant [redacted]

The store management team reached out and spoke to this customer directly and are trying to bring this water in for him

Below is the response that was sent to the customerHello ***,Thank you for
taking the time to contact us
Before I answer your coupon question, I would like to explain why
you received the automatic response to your original emailOn our website, we
have categories tailored to reasons for your contact to usYour email came in
under our Praise/Compliment section, which automatically sends out a response
Even though these responses are automatically sent back to the customer, please
be assured that all emails are read by a human and responded to accordingly
Our coupon policy states that only one coupon for the same item
will be doubled, all others will be redeemed at face valueIn our ad we do
advertise that we double all manufacturer coupons up to cents, with a
disclaimer that some restrictions applySee store for detailsOur stores also
have the full coupon policy displayed at the service deskI have also included
our full coupon policy below for your information
Coupon Policy - The customer
must purchase the item to which the coupon applies- Coupons must not be
expired- A store coupon and a manufacturer coupon may be redeemed on the
same itemIf the combined value of the manufacturer coupon exceeds the item’s
price, the item is freeThe manufacturers coupon will be deducted first, then
the store coupon will be adjusted so that it does not exceed the price of the
item.- Coupons may be redeemed on damaged or discontinued merchandise that
has been reduced- We do not accept coupons from competitors, altered or
tampered (i.eexpiration date cut off) or Xerox copied coupons.- The value
of the coupon may not exceed the price of the item.- A coupon cannot be
applied to the free item with “Buy One Get One Free” salesDouble
Coupon Policy - In order for a coupon to be doubled, the customer must
use their Bonus Card- The Double Coupon Policy does not apply to FREE
coupons, Catalina coupons, store coupons or any competitor’s coupons- The
total doubled value cannot exceed the price of the item- Only one coupon
for the same item will be doubled, all others will be redeemed at face value
(Example: cans of Hi-C punch, coupon will be doubled, will be redeemed
at face value.)- Only one like coupon will be doubledFor double
coupon limits, please contact your local storeAll coupons with a face
value up to and including cents will be doubledFor example, a cents
coupon will be doubled to $Internet CouponsWe do accept
internet coupons with the following exceptions: - Coupon value can not
exceed $- No FREE item coupons- Coupon can not be applied to the
free item for Buy One Get One Free offers * Subject to change at any
time If you have further questions, please ask at your local store
Thanks, again, for contacting usWe
appreciate this opportunity to respond to your concern

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:Giant contradicts itself when they say that they do not charge over the amount for gasoline. In the very next line of the response to my complaint they admit "The amount is set by us" Why do you have the right to set an amount $95 over the exact amount clearly on the receipt at the exact time of purchase?Adding insult to injury, Giant claims that they are not responsible for however my *** card handles the amount after they clearly inflated it three times the purchase price. They throw up their hands and let the consumer feeling punished for using their gasoline pumpsUsing my *** card is supposed to be a convenience thats why I am paying the interest charge. Your arrogance in telling me to go inside and pay takes that convenience awayYou also want to blame the supplier of the gasoline. G I A N T is clearly written all over those pumps.Would you like to know what is not consumer friendly indicated in any language written anywhere on those pumps?A W A R N I N G saying that if you dare use your *** card you will be charged an amount up to at least three times the purchase amount set by G I A N T.Imagine the amount of hard earned consumer dollars Giant corporation rakes in by collecting interest on every car pulling up to the pumps
Regards,
*** ***

Below is the response that was sent to the customerGiant does not charge over the amount on bank card accountsWhen using your
credit or debit card at our gasoline station for “pay at the pump” transactions,
the amount that is placed on your card is the
pre-authorized amountThe amount
is set by us to accommodate the rising costs for gasoline and to prevent the
pump from cutting off once the person has reached a certain dollar valueOnce
you complete your sale, we immediately send the exact dollar amount of your gas
purchase to the issuing bank for your credit cardIt is up to the issuing bank
to release the pre-authorized amount and the time in which it takes is set by
the issuing bankPlease know, however, that I have shared your feedback with
our gas merchandisersIf the bank is taking too long to release these funds,
you should pursue this with your bank as we have no control over thatIf you
wish to avoid this in the future, please feel free to pay inside

The product is in stock at the store and the customer was left a voicemail message last week that the store had received the productThe product has not been picked up by the customer as of today

We are sorry that the customer's *** ** *** was selected to be audited and that this has happened several times recentlyWe apologize for the inconvenience this has caused When customers first sign up to use the *** ** system, they agree to allow us to conduct rescans (audits) of
ordersThese audits can be random and/or based on algorithms and certain predetermined triggering eventsIn researching this further, the specific item in question on the purchase on 03/16/was a count package of *** cookies that wasn't scannedThis discrepancy caused subsequent mandatory audits on the next purchaseAs that purchase audit was successful, the account is now back to a audit process

[A default letter is provided here which indicates your acceptance of the business's response. If you
wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by Giant in reference to complaint ID ***I appreciate their response however, I am still expecting the insurance company to resolve this unfortunate situation.
Regards,
*** *** ***

We are very sorry for our customers experience We immediately involved the store management team and *** *** has spoken with the customer to resolve
this to the customer's satisfaction

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me.
Regards,
*** * *** **

This issue has been resolved with the customer and the bank