GFL Environmental

Recycle has not been picked up in over a month, Sorry, Sorry Sorry is all I have been given with NO results!! The $12 credit is a slap in the face!!
The location at 2699 Cochran Industrial Boulevard
Douglasville, GA 30134 has been emailed many times over the past weeks with no results! I called on Feb 27th to report we had not had a recycle pick up since Jan. 21st. I was reassured it would be picked up on Mar. 3rd, it was not, I was told to leave it out for the 4th. It was Not Picked up, I was told to leave it out for the 5th. It Was Not Picked Up, then the 6th, not picked up!! Each of these times I was told "emails" were being sent to escalate, NOTHING happened!! There is a problem in Douglasville that no one seem to care about, Hopefully Corporate cares about the terrible Service coming from that location. Hearing "I'm sorry" at this point just makes me more angry, I NEED THE SERVICE!!!! And giving just a $12 credit is a slap in the face, how many phone calls are needed from a customer to get this fixed?? Well I think I'm at about 6!! That is really a waste of time because each of these phone calls I have waited 25 to 30 minutes for my call to be answered!!

GFL Environmental acquired our previous trash service company Waste Industries. They then increased the rates without any contract or any prior notice. They have violated current contract that is in place which states the monthly charge as $119.76 for 60 months starting 4/26/2019.

The contract clearly states in:
Terms and Conditions 1B. ...fees and charges paid by you may only be made through a written agreement.....'binding obligation'

In Terms and Conditions II2) Adjustments can be increased..fuel etc usually charged at $5.99 on my previous bills.'Subject to your approval, fees may be adjusted for other reasons.'

They have increased the monthly charge to $134.76 thereby breaching the contract. And increased the Adjustments to $6.74 for fuel etc So my bill went from the agreed upon $125.75 to $141.50 without my approval or knowledge. I have called them multiple times, but they refuse to honor the contract.
Product_Or_Service: trash service
Account_Number: Agreemtn ID XXXXXXXX