Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me Although I am frustrated that the Revdex.com needed to get involved, I am very grateful that such an organization exists Thank you!
Sincerely,
*** ***
February 20, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: *** * *** *** Dear Ms*** We have completed the investigation of Ms*** complaint regarding her recent online order experience
We would first like to note that we strive to provide our Sears.com customers with accurate information, including pricing, availability, and product description on all products available on Sears.comWe do try to keep our internal inventory numbers as accurate as possible to avoid disappointing our customers, yet there is always a chance when an online order is placed that stock may not be availableWith an online business, it is possible for merchandise to be ordered and then later be found to not be availableIn Ms*** case, we do apologize for any inconvenience she may have experiencedWe value Ms*** patronage and can understand how the series of events noted in her complaint has caused her to lose faith in SearsWe have confirmed that a full refund has been provided and Sears Online is still willing to honor the same price once the product become available again from the manufacturerAdditionally, we hope that in the future Ms*** will allow us another opportunity to provide her with the type of customer service that we have built our reputation uponIn the interim, we have noted Ms*** concerns and respectfully ask to have this matter closed We appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** *** Regulatory Complaint Specialist Sears Holdings Corporation
August 31,
*** *** Revdex.com
North Wabash Ave., Ste#
Chicago, IL
*** * *** * *** *
***
Dear Ms***
We have completed the investigation of Mr*** complaint regarding his dissatisfaction with the quality of the service
provided by delivery and his request for a return visit to properly install the dryer vent
It is unfortunate that we failed Mr*** expectations when he recently scheduled the delivery of the dryerWe value Mr*** patronage, but can understand his frustration due to the series of events noted in his complaintWe would like to apologize for the inconvenience and disappointment that Mr*** may have experiencedWe want to assure Mr*** that his complaint and feedback will give us the opportunity to remedy any problem that may exist and help to improve our service further
Upon receipt of Mr*** complaint we reached out to our delivery business partners for assistance regarding Mr*** concernsWe received confirmation that a manual work order had been created to return to Mr*** residence to properly install the dryer ventOn August 26, 2016, the manual work order was completed with no further issuesWith that being said, since we have addressed the issue brought forth in Mr*** complaint, we have closed our file
We apologize to Mr*** and appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
*** *** Regulatory Complaint Specialist
Sears Holdings Corporation
*** *** ***
*** *** Revdex.com North Wabash Ave, Ste#Chicago, IL Re: *** *** *** Dear Ms*** We have completed the investigation of Mr*** complaint regarding Sears Outlet and the delivery of his new refrigerator*** ***,
Sears Outlet Center, District Sales Manager provided the following response: On Thursday, February 4, 2016, the Sears Outlet in Tinley Park processed an exchange of Mr*** refrigeratorSales check *** references the exchangeOn Sunday, February 7, 2016, Mr*** received a new Kenmore Elite refrigeratorOn Tuesday, February 09, 2016, Mr***, who is Mr*** case manager, was advised that the delivery was successful and that he was satisfied with his new refrigeratorSince we have confirmed Mr*** satisfaction, we ask that this complaint be closedWe apologize to Mr*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concernsSincerely, *** *** Regulatory Claims Specialist Sears Holdings Corporation ***.***
*** *** Revdex.com North Wabash Ave, Ste#Chicago, IL Re: *** *** Dear Ms*** We have completed the investigation of Mr*** complaint regarding a gazebo purchased from Sears*** *** Operations Manager from the
Sears in Concord provided the following response: On July 14, I contacted Mr*** and his concerns were discussedIt has been agreed that he would come into the store and we will provide him with a $sales adjustmentThe aforementioned sales adjustment is being provided as a one-time gesture of good faithIt is important to note that per the manufacturer’s warranty, it does not cover any damage due to acts of nature, vandalism, misuse, or improper assembly is not coveredCorrosion or rusting of hardware is not coveredAt this time, since we have noted our intent to reimburse Mr*** $300.00, we ask that this complaint be closedWe apologize to Mr*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concernsSincerely, *** *** Regulatory Claims Specialist Sears Holdings Corporation ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me.I feel vindicated by receiving the credit to my account from the overcharge practice regarding the online transaction.
*** ***
Be*** Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I would like to add that I refused delivery of the part two weeks after I requested cancellation when the carrier showed up at my door with no advanced notice and no tracking information provided by Sears At that time they still did not know where my part was and had already promised me a refund I did not trust Sears to issue me a full refund if I accepted the part and tried to follow their return procedures based on my previous dealings with them, especially if the part had been damaged in transit at all by the carrier I felt it best to have no contact whatsoever with the part I also wish to comment that after requesting cancellation I was repeatedly given misinformation by employees who promised, in writing via chat, my refund in "1-business days" and then "2-business days" only to be told again and again it would be more "business" days before my cancellation request could be evaluated I refused any concessions from the business because after this experience I do not wish to ever conduct business with this company again and I was offered a "gift card" to conduct future business A more appropriate concession would have been a discount or credit applied to my order for the other two parts that I did pay for and had to wait to use until I received my missing part from another retailer I feel their customer service training, ethics, and published policies/information on their website need a complete overhaul I sincerely hope their rating is adjusted on this site so that other individuals do not have to go through the same chaos I did I lost time from work (for the missing deliveries) and spent more hours than I can count on the phone and on chat with customer service There is really no excuse for any company, especially one this large, to conduct business this way
Sincerely,
Michelle E***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
The issue was previously resolved I hit the wrong button and rejected it instead of accepting response
Sincerely,
Cathy B***
Nita *** Revdex.com North Wabash Ave, Ste#Chicago, IL Re: *** ***#*** Dear Ms***: We have completed the investigation of Mr***’s complaint regarding Sears Home Services and a preventative maintenance check on his
refrigeratorSears Home Services records indicate that on September 2, 2016, a technician was dispatched to Mr***’s home to perform a preventative maintenance check on his refrigeratorThat said the notes from the technician indicate that the refrigerator was found to be operating as designedWe feel it is important to note that water filters are not provided as a benefit of the Master Protection Agreement (MPA)If there are any additional concerns that need to be addressed, we ask that Mr*** contact Denise at 281-579-Since we have noted the results of the service call, we ask that this complaint be closedWe apologize to Mr*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concernsSincerely, *** *** Regulatory Claims Specialist Sears Holdings Corporation ***.***@searshc.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sears Representative went above and beyond to correct the mistake of the delivery team and the salesperson who initiated the mistakes The credit has been issued and I am so pleased with their prompt response They did not hesitate to ensure systematic customer service was a priority I will continue to shop at Sears comforted that they still have the high standards I have always experienced down through the yearsGood Job! Sincerely,
*** ***
October 20, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: *** ** *** Dear Ms* *** We have completed the investigation of Ms*** complaint regarding her dishwasher
According to our records, Ms*** purchased her dishwasher on July 4, 2015, which means that the item is now almost months old and her manufacturer’s warranty expired in JulyFurthermore our return policy is only valid for days from the date of purchase; therefore, we are unable to grant her request for a replacementWe want to note that in the time Ms*** has had her dishwasher, we have not received any requests for service or calls regarding the item until now according to our service databaseAlthough Ms*** claims that there is an issue with her model, we have no related recalls on file from the manufacturerThat said, we are willing to absorb up to $worth of repair costs if Ms*** has a Sears technician perform the repair as a courtesy This offer is valid for days from the date of this letter; after that, it will be null and voidShould Ms*** wish to accept our offer, I may be contacted during business hours via email at *** Since we are unable to grant Ms*** request due to the aforementioned reasons, we have closed our file We apologize to Ms*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** *** Regulatory Complaint Specialist Sears Holdings Corporation *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
May 16, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL *** *** * *** *** *** *** *** We have completed the investigation of *** *** complaint regarding her recent Store pick up online order
and her request for a refund of the cancelled order After reviewing the notes in her order we forwarded this matter to the local Kmart Store General Manager and the District Manager *** *** We sent this matter to the local store since the online sale was transferred to the store; this makes the store responsible for issuing the refundWe received a response from the local store advising that a refund would be issuedWe can assure that her concerns have been forwarded to management for review so that future problems of this nature can be avertedAdditionally, we hope that in the future *** *** will allow us another opportunity to provide her with a better example of customer service that we have built our reputation uponIn the interim, since the store has confirmed that refund will be completed, we respectfully ask to have this matter closed pending her receipt of the refund We appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** *** Regulatory Complaint Specialist Sears Holdings Corporation
(The consumer indicated he/she ACCEPTED the response from the business.)
They came out on the date they said they would come out and completed all the required repairsI walked around the house with the contractor and verified that everything was completed to my satisfaction
Nita *** Revdex.com North Wabash Ave, Ste#Chicago, IL Re: Lashanda T ***#Dear Ms***: We have completed the investigation of Ms***’s complaint regarding Sears Home Services and repairs to her televisionSears Home Services has
approved the replacement of Ms***’s televisionAll Ms*** needs to do is to go to her local Sears store and advise her sales associate that her television has been approved for replacementThe sales associate will assist Ms*** in selecting a new television and will process the transactionAt this time, since we have noted the authorization to replace Ms***’s television, we ask that this complaint be closedWe apologize to Ms*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concernsSincerely, Adam *** Regulatory Claims Specialist Sears Holdings Corporation Adam.***@searshc.com
February 7,
*** *** Revdex.com
North Wabash Ave., Ste#
Chicago, IL
Re: *** * *** ***
Dear Ms***
We have completed the investigation of Ms*** complaint regarding her dissatisfaction with the quality of the ** ran**
that she recently purchased and her request for an exchan**
We apologize that Ms*** ran** failed to meet her expectations of qualityThe reality exists that no matter how high the quality is on the items we sell, the potential always exists for a product to failWe also understand how frustrating this can be to a consumer, especially when the item is newAccording to our records, Ms*** contacted our customer solutions team and the exchan** was processed on January 19, Ms*** selected an ** model and it was delivered on January 28, With that being said, since we have provided Ms*** with her requested resolution, we have closed our file
We apologize to Ms*** and appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
*** *** Regulatory Complaint Specialist
Sears Holdings Corporation
*** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
*** *** *** ***
*** *** *** *** *** *** **
*** *** *** ***
*** *** *** *** Hello ????Just wanted to inform you I finally received a check from Sears for $!!! Thank you so much for your assistance in getting my refund back ??! It’s sad that I had to involve you in getting my refund from such a large company as Sears ??.Sent from my ***
Sincerely,
Candelaria C***
(The consumer indicated he/she ACCEPTED the response from the business.)
I have accepted the resolution offered by Sears but the above statement by Mr *** is incorrectThe original mower purchased in was purchased at the Sears Hometown StoreI have never been treated so poorly by a corporation or a locally owned storeThis will be the last time I do business with either
March 1, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL *** *** * *** ** *** Dear *** *** We have completed the investigation of Ms*** complaint regarding her dissatisfaction with
our customer service and failure to provide a refund for her refrigerator purchase It is unfortunate that we failed Ms*** expectations when she recently visited SearsWe value her patronage and can understand her frustration with the events detailed in her complaintWe regret that this incident occurred, and we can assure Ms*** that her concerns have been forwarded to management for review so that future problems of this nature can be averted. Our records indicate that our store issued a refund of $to Ms*** *** account on February 10, 2016. In addition, as a good will gesture, she was provided with a $product discount after the delivery of her re-selected refrigerator. At this time, we can only reiterate that we truly regret any inconvenience she may have experienced We hope that in the future Ms*** will allow us another opportunity to provide her with the type of customer service that we have built our reputation upon, but we would understand if this is not possible. We respectfully ask to have this matter closed, since we have noted Ms*** comments and an equitable resolution has been provided We appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** *** Regulatory Complaint Specialist *** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me Although I am frustrated that the Revdex.com needed to get involved, I am very grateful that such an organization exists Thank you!
Sincerely,
*** ***
February 20, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: *** * *** *** Dear Ms*** We have completed the investigation of Ms*** complaint regarding her recent online order experience
We would first like to note that we strive to provide our Sears.com customers with accurate information, including pricing, availability, and product description on all products available on Sears.comWe do try to keep our internal inventory numbers as accurate as possible to avoid disappointing our customers, yet there is always a chance when an online order is placed that stock may not be availableWith an online business, it is possible for merchandise to be ordered and then later be found to not be availableIn Ms*** case, we do apologize for any inconvenience she may have experiencedWe value Ms*** patronage and can understand how the series of events noted in her complaint has caused her to lose faith in SearsWe have confirmed that a full refund has been provided and Sears Online is still willing to honor the same price once the product become available again from the manufacturerAdditionally, we hope that in the future Ms*** will allow us another opportunity to provide her with the type of customer service that we have built our reputation uponIn the interim, we have noted Ms*** concerns and respectfully ask to have this matter closed We appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** *** Regulatory Complaint Specialist Sears Holdings Corporation
August 31,
*** *** Revdex.com
North Wabash Ave., Ste#
Chicago, IL
*** * *** * *** *
***
Dear Ms***
We have completed the investigation of Mr*** complaint regarding his dissatisfaction with the quality of the service
provided by delivery and his request for a return visit to properly install the dryer vent
It is unfortunate that we failed Mr*** expectations when he recently scheduled the delivery of the dryerWe value Mr*** patronage, but can understand his frustration due to the series of events noted in his complaintWe would like to apologize for the inconvenience and disappointment that Mr*** may have experiencedWe want to assure Mr*** that his complaint and feedback will give us the opportunity to remedy any problem that may exist and help to improve our service further
Upon receipt of Mr*** complaint we reached out to our delivery business partners for assistance regarding Mr*** concernsWe received confirmation that a manual work order had been created to return to Mr*** residence to properly install the dryer ventOn August 26, 2016, the manual work order was completed with no further issuesWith that being said, since we have addressed the issue brought forth in Mr*** complaint, we have closed our file
We apologize to Mr*** and appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
*** *** Regulatory Complaint Specialist
Sears Holdings Corporation
*** *** ***
*** *** Revdex.com North Wabash Ave, Ste#Chicago, IL Re: *** *** *** Dear Ms*** We have completed the investigation of Mr*** complaint regarding Sears Outlet and the delivery of his new refrigerator*** ***,
Sears Outlet Center, District Sales Manager provided the following response: On Thursday, February 4, 2016, the Sears Outlet in Tinley Park processed an exchange of Mr*** refrigeratorSales check *** references the exchangeOn Sunday, February 7, 2016, Mr*** received a new Kenmore Elite refrigeratorOn Tuesday, February 09, 2016, Mr***, who is Mr*** case manager, was advised that the delivery was successful and that he was satisfied with his new refrigeratorSince we have confirmed Mr*** satisfaction, we ask that this complaint be closedWe apologize to Mr*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concernsSincerely, *** *** Regulatory Claims Specialist Sears Holdings Corporation ***.***
*** *** Revdex.com North Wabash Ave, Ste#Chicago, IL Re: *** *** Dear Ms*** We have completed the investigation of Mr*** complaint regarding a gazebo purchased from Sears*** *** Operations Manager from the
Sears in Concord provided the following response: On July 14, I contacted Mr*** and his concerns were discussedIt has been agreed that he would come into the store and we will provide him with a $sales adjustmentThe aforementioned sales adjustment is being provided as a one-time gesture of good faithIt is important to note that per the manufacturer’s warranty, it does not cover any damage due to acts of nature, vandalism, misuse, or improper assembly is not coveredCorrosion or rusting of hardware is not coveredAt this time, since we have noted our intent to reimburse Mr*** $300.00, we ask that this complaint be closedWe apologize to Mr*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concernsSincerely, *** *** Regulatory Claims Specialist Sears Holdings Corporation ***
(The consumer indicated he/she ACCEPTED the response from the business.)
Everything was handled promptly thank u to Sears and Revdex.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me.I feel vindicated by receiving the credit to my account from the overcharge practice regarding the online transaction.
*** ***
Be*** Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I would like to add that I refused delivery of the part two weeks after I requested cancellation when the carrier showed up at my door with no advanced notice and no tracking information provided by Sears At that time they still did not know where my part was and had already promised me a refund I did not trust Sears to issue me a full refund if I accepted the part and tried to follow their return procedures based on my previous dealings with them, especially if the part had been damaged in transit at all by the carrier I felt it best to have no contact whatsoever with the part I also wish to comment that after requesting cancellation I was repeatedly given misinformation by employees who promised, in writing via chat, my refund in "1-business days" and then "2-business days" only to be told again and again it would be more "business" days before my cancellation request could be evaluated I refused any concessions from the business because after this experience I do not wish to ever conduct business with this company again and I was offered a "gift card" to conduct future business A more appropriate concession would have been a discount or credit applied to my order for the other two parts that I did pay for and had to wait to use until I received my missing part from another retailer I feel their customer service training, ethics, and published policies/information on their website need a complete overhaul I sincerely hope their rating is adjusted on this site so that other individuals do not have to go through the same chaos I did I lost time from work (for the missing deliveries) and spent more hours than I can count on the phone and on chat with customer service There is really no excuse for any company, especially one this large, to conduct business this way
Sincerely,
Michelle E***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
The issue was previously resolved I hit the wrong button and rejected it instead of accepting response
Sincerely,
Cathy B***
Nita *** Revdex.com North Wabash Ave, Ste#Chicago, IL Re: *** ***#*** Dear Ms***: We have completed the investigation of Mr***’s complaint regarding Sears Home Services and a preventative maintenance check on his
refrigeratorSears Home Services records indicate that on September 2, 2016, a technician was dispatched to Mr***’s home to perform a preventative maintenance check on his refrigeratorThat said the notes from the technician indicate that the refrigerator was found to be operating as designedWe feel it is important to note that water filters are not provided as a benefit of the Master Protection Agreement (MPA)If there are any additional concerns that need to be addressed, we ask that Mr*** contact Denise at 281-579-Since we have noted the results of the service call, we ask that this complaint be closedWe apologize to Mr*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concernsSincerely, *** *** Regulatory Claims Specialist Sears Holdings Corporation ***.***@searshc.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sears Representative went above and beyond to correct the mistake of the delivery team and the salesperson who initiated the mistakes The credit has been issued and I am so pleased with their prompt response They did not hesitate to ensure systematic customer service was a priority I will continue to shop at Sears comforted that they still have the high standards I have always experienced down through the yearsGood Job! Sincerely,
*** ***
October 20, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: *** ** *** Dear Ms* *** We have completed the investigation of Ms*** complaint regarding her dishwasher
According to our records, Ms*** purchased her dishwasher on July 4, 2015, which means that the item is now almost months old and her manufacturer’s warranty expired in JulyFurthermore our return policy is only valid for days from the date of purchase; therefore, we are unable to grant her request for a replacementWe want to note that in the time Ms*** has had her dishwasher, we have not received any requests for service or calls regarding the item until now according to our service databaseAlthough Ms*** claims that there is an issue with her model, we have no related recalls on file from the manufacturerThat said, we are willing to absorb up to $worth of repair costs if Ms*** has a Sears technician perform the repair as a courtesy This offer is valid for days from the date of this letter; after that, it will be null and voidShould Ms*** wish to accept our offer, I may be contacted during business hours via email at *** Since we are unable to grant Ms*** request due to the aforementioned reasons, we have closed our file We apologize to Ms*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** *** Regulatory Complaint Specialist Sears Holdings Corporation *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
May 16, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL *** *** * *** *** *** *** *** We have completed the investigation of *** *** complaint regarding her recent Store pick up online order
and her request for a refund of the cancelled order After reviewing the notes in her order we forwarded this matter to the local Kmart Store General Manager and the District Manager *** *** We sent this matter to the local store since the online sale was transferred to the store; this makes the store responsible for issuing the refundWe received a response from the local store advising that a refund would be issuedWe can assure that her concerns have been forwarded to management for review so that future problems of this nature can be avertedAdditionally, we hope that in the future *** *** will allow us another opportunity to provide her with a better example of customer service that we have built our reputation uponIn the interim, since the store has confirmed that refund will be completed, we respectfully ask to have this matter closed pending her receipt of the refund We appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** *** Regulatory Complaint Specialist Sears Holdings Corporation
(The consumer indicated he/she ACCEPTED the response from the business.)
They came out on the date they said they would come out and completed all the required repairsI walked around the house with the contractor and verified that everything was completed to my satisfaction
Nita *** Revdex.com North Wabash Ave, Ste#Chicago, IL Re: Lashanda T ***#Dear Ms***: We have completed the investigation of Ms***’s complaint regarding Sears Home Services and repairs to her televisionSears Home Services has
approved the replacement of Ms***’s televisionAll Ms*** needs to do is to go to her local Sears store and advise her sales associate that her television has been approved for replacementThe sales associate will assist Ms*** in selecting a new television and will process the transactionAt this time, since we have noted the authorization to replace Ms***’s television, we ask that this complaint be closedWe apologize to Ms*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concernsSincerely, Adam *** Regulatory Claims Specialist Sears Holdings Corporation Adam.***@searshc.com
February 7,
*** *** Revdex.com
North Wabash Ave., Ste#
Chicago, IL
Re: *** * *** ***
Dear Ms***
We have completed the investigation of Ms*** complaint regarding her dissatisfaction with the quality of the ** ran**
that she recently purchased and her request for an exchan**
We apologize that Ms*** ran** failed to meet her expectations of qualityThe reality exists that no matter how high the quality is on the items we sell, the potential always exists for a product to failWe also understand how frustrating this can be to a consumer, especially when the item is newAccording to our records, Ms*** contacted our customer solutions team and the exchan** was processed on January 19, Ms*** selected an ** model and it was delivered on January 28, With that being said, since we have provided Ms*** with her requested resolution, we have closed our file
We apologize to Ms*** and appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
*** *** Regulatory Complaint Specialist
Sears Holdings Corporation
*** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
*** *** *** ***
*** *** *** *** *** *** **
*** *** *** ***
*** *** *** *** Hello ????Just wanted to inform you I finally received a check from Sears for $!!! Thank you so much for your assistance in getting my refund back ??! It’s sad that I had to involve you in getting my refund from such a large company as Sears ??.Sent from my ***
Sincerely,
Candelaria C***
(The consumer indicated he/she ACCEPTED the response from the business.)
I have accepted the resolution offered by Sears but the above statement by Mr *** is incorrectThe original mower purchased in was purchased at the Sears Hometown StoreI have never been treated so poorly by a corporation or a locally owned storeThis will be the last time I do business with either
March 1, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL *** *** * *** ** *** Dear *** *** We have completed the investigation of Ms*** complaint regarding her dissatisfaction with
our customer service and failure to provide a refund for her refrigerator purchase It is unfortunate that we failed Ms*** expectations when she recently visited SearsWe value her patronage and can understand her frustration with the events detailed in her complaintWe regret that this incident occurred, and we can assure Ms*** that her concerns have been forwarded to management for review so that future problems of this nature can be averted. Our records indicate that our store issued a refund of $to Ms*** *** account on February 10, 2016. In addition, as a good will gesture, she was provided with a $product discount after the delivery of her re-selected refrigerator. At this time, we can only reiterate that we truly regret any inconvenience she may have experienced We hope that in the future Ms*** will allow us another opportunity to provide her with the type of customer service that we have built our reputation upon, but we would understand if this is not possible. We respectfully ask to have this matter closed, since we have noted Ms*** comments and an equitable resolution has been provided We appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** *** Regulatory Complaint Specialist *** *** *** ***