November 10,
*** ***Revdex.comNorth Wabash Ave., Ste#2006Chicago, IL
*** * *** * *** ***
*** *** ***We have completed the investigation of *** *** rebuttal to our response regarding her dissatisfaction with the delivery delay of her online order and the customer service she received.It is unfortunate that we failed *** *** expectations when she recently placed an online order for a washerWe value *** *** patronage, but can understand her frustration due to the series of events noted in her complaint. We would like to apologize for the inconvenience and disappointment that *** *** may have experiencedWe want to assure *** *** that her complaint and feedback will give us the opportunity to remedy any problem that may exist and help to improve our service further.
We apologize to *** *** for the delay in receiving the $gift card she was offered. We contacted *** *** and informed her that we would cancel the gift card issued on October 14, and reissue another one. On November 10, 2015, the gift card was cancelled and we issued another $gift card. *** *** should receive it within business days via regular mail. Additionally, we hope that *** *** will allow us another opportunity in the future to provide her with the type of customer service that Sears has built their reputation upon. With that being said, we have closed our file
We apologize to *** *** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns.Sincerely,*** *** *** *** *** *** ***
Nita *** Revdex.com North Wabash Ave, Ste#Chicago, IL Re: *** - Amy L Mc *** Dear Ms***: We have not fully completed our investigation of MsMc ***’s complaint regarding her refrigerator We apologize
for the delay in responding to this complaintMsMc *** confirmed that her refrigerator has not been serviced by a Sears authorized repair technicianWe are currently setting service for a Sears’s service technician to run a full diagnostic on her refrigerator at no cost to MsMc*** for customer satisfaction reasonsOnce we have received the service report we will then determine our next actionsMsMc *** has my direct contact information and is in agreement with this action With that being said, since our agreement with the Revdex.com restricts the length of time a complaint can remain open, we feel that keeping this case open during the interim is unwarranted. If MsMc ***’s issue is not resolved to her satisfaction, she can reopen it later even if the Revdex.com has closed it as resolved. We respectfully ask that this matter remain closed at this time We apologize again and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, Vanessa L*** Regulatory Complaint Specialist Sears Holdings Corporation ***-***-*** direct Vanessa.L.***@searshc.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Katherine G***
May 16, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: *** * *** *** Dear Ms*** We have completed the investigation of Ms*** complaint regarding her dissatisfaction with our customer
service and the cancellation of her sears.com layaway order It is unfortunate that we failed Ms*** expectations when she recently placed a layaway order with SearsWe value her patronage and can understand her frustration with the events detailed in her letterHer concerns have been forwarded to management for review so that future problems of this nature can be averted. Additionally, our records indicate that a full refund was issued for Ms*** original order and a new order was placed for the same item at the same price on March 29, 2017. Ms*** spoke with sears.com to confirm receipt of her refrigerator and she was provided with 50,Shop Your Way Rewards points as an apology for this issue Ms*** is welcome to contact sears.com directly if she has any further questions or concerns about her order. At this time, we can only reiterate that we truly regret any inconvenience she may have experienced. We respectfully ask to have this matter closed since we have noted Ms*** comments and an equitable resolution has been provided We appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** *** Regulatory Complaint Specialist *** *** *** ***
June 23, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: *** * *** *** Dear Ms*** We have completed the investigation of Ms*** complaint regarding her online order experience and
request to have delivery before June 2, 2016, or an immediate refund We would first like to apologize for any inconvenience Ms*** may have experienced with this matterWe can assure that her concerns have been forwarded to management for review so that future problems of this nature can be averted. After reviewing the notes in her order we found that the merchandise was delivered via *** on June 1, 2016, at approximately 7:04pmAdditionally, we hope that in the future Ms*** will allow us another opportunity to provide her with a better example of customer service that we have built our reputation upon. In the interim, we have noted Ms*** concerns and respectfully ask to have this matter closed We appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** *** Regulatory Complaint Specialist Sears Holdings Corporation
October 26, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re* *** ** *** * * *** Dear Ms*** We have completed the investigation of Ms*** complaint regarding Sears Home Services First, we
would like to apologize to Ms*** for failing her expectations in regard to her refrigerator repairAdditionally, we forwarded Ms*** complaint to the District Service Manager and Routing Manager for further review, as we do not take these matters lightly. *** *** with unit *** was able to find the compressor locally, the only part on back-order from the manufacturer, and move the repair up to October 25, 2016. Our records show that the repair was completed that day; the technician replaced the compressor, drier assembly, condenser and evaporator. Ms*** was not charged for this repair; it was completed under her exceptional parts warranty. The only part Ms*** has paid for, which was not covered, was the control board. Understandably, Ms*** is frustrated that the repair took multiple attempts, but as her unit is three years old, she is not entitled to a refund. Furthermore, as the exceptional parts warranty is the only coverage in effect, a replacement is only an option if the sealed system is un-repairable. To date, the technician has not made such a determination. With that said, as a courtesy, we have processed a refund of the control board that Ms*** was charged for during the initial repair. A credit of $should post to Ms*** *** account ending in *** in the next five to seven business days. In the interim, since we have completed the repair to Ms*** refrigerator, albeit later than expected, and processed the aforementioned service refund, we ask that this matter be closed Again, we apologize to Ms*** and we appreciate the opportunity to address this matter. Sincerely, *** *** Regulatory Complaints Specialist
July 15, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: *** *** *** Dear Ms*** We have completed the investigation of Ms*** complaint regarding
her Covershield bar set cover We have spoken with the manufacturer, and they are sending Ms*** a replacementThe manufacturer’s warranty would be administrated by the manufacturerIf there are any further issues in the future, Ms*** may contact them during business hours at *** *** In light of the aforementioned information, we respectfully ask that this matter be considered closedWe apologize to Ms*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** *** Regulatory Complaint Specialist Sears Holdings Corporation *** *** ***
September 16,
Nita ***
Revdex.com
North Wabash Ave., Ste#***
Chicago, IL
Re: - Ken ***
Dear Ms***:
We have completed the investigation of Mr***'s complaint regarding delay in receiving his purchased mattress set
We would first like to apologize that many factors resulted in Mr***'s delay in completing his delivery within the provided time frameWe have already taken steps to improve delivery time requests by providing feedback to our Management Team to determine the best delivery outcome to all our customersWe make a great effort to provide equitable resolutions whenever possibleSo while we understand Mr***'s concerns, we would like to reassure him that Sears has always been committed to listening to our customers and responding to their needs, and we plan to continue doing so for years to comeAfter reviewing Mr***'s complaint and our records, we were able to determine that due to not meeting his requested time window, the delivery was rescheduled and completed on August 17, For any inconvenience this may have caused, we issued Mr*** a $gift cardWe ask Mr*** to allow 7-business days to arrive via USPSSince the delivery of Mr***'s purchased mattress set has been completed and courtesy compensation was provided, we have closed our files
We appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
Ema ***
Regulatory Claims Specialist
Sears Holdings Corporation
Direct 512***
i***@searshc.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11003931, and find that this resolution is satisfactory to me
Sincerely,
Danielle ***
April 12, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL *** *** * *** *** *** *** *** We have completed the investigation of *** *** complaint regarding his online order experience and
non-receipt of a refund for the merchandise he did not receive We would first like to apologize for any inconvenience *** *** encountered when he placed his orderWe can understand his frustration with the series of events detailed in his complaintWe can assure that his concerns have been forwarded to management for review so that future problems of this nature can be avertedAfter reviewing the notes in his order we found that Sears Online attempted to issue a refund on March 29, 2016, which fell through the systemTherefore, a replacement refund gift card was re-processed on April 8, 2016, under return sales receipt number *** *** can expect to receive the refund gift card in the mail within ten to fourteen business days from the 8thAdditionally, we hope that in the future *** *** will allow us another opportunity to provide him with a better example of customer service that we have built our reputation uponIn the interim, we have noted *** *** concerns and respectfully ask to have this matter closed, pending his receipt of the gift card We appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** *** Regulatory Complaint Specialist Sears Holdings Corporation
Contact Name and Title: MELISSA ***
July 15,
Nita ***
Revdex.com
North Wabash Ave., Ste***
Chicago, IL
Re: Barbara *** - # 945***
Dear Ms***
We have completed
the investigation of Ms***'s complaint her dissatisfaction with the customer service she received when she called to inquire about her Home Warranty coverage
It is regrettable that we failed Ms***'s expectations, but we have documented her comments regarding her poor customer service experienceAdditionally, we have forwarded Ms***'s valuable feedback to upper management in customer service department, so they can review her concerns and address any coaching issuesWe appreciate Ms*** bringing this matter to our attention, since we compile this information to help us identify any negative trends and enable us to rectify any shortcomings within our customer service networkOur goal is to provide exemplary customer service, so we take issues such as Ms***'s very seriouslyIf Ms*** needs further assistance or has any remaining questions regarding her Home Warranty, she can call (855) *** In the interim, since we have documented Ms***'s experience and concerns with our customer service, we ask to have this matter closed
We apologize to Ms*** and we appreciate the opportunity to address this matter
Sincerely,
Melissa ***
Regulatory Complaints Specialist
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
David ***
Nita *** Revdex.com North Wabash Ave, Ste#Chicago, IL Re: *** *** #*** Dear Ms***: We have completed the investigation of Ms***’s complaint regarding Sears Home Services and repairs to her washerIf Ms*** would like to
select a new washer, we are willing to provide her with a dollar for dollar store credit to be used to select a replacement washer, or we can deliver the same model washer she currently has in her homeMs*** can email me at ***.***@searshc.com to advise which washer she would like to replace hers withSince we have noted our intent to assist Ms*** with her concerns, we ask that this complaint be closed pending further contact We apologize to Ms*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concernsSincerely, *** *** Regulatory Claims Specialist Sears Holdings Corporation ***.***@searshc.com
September 11,
*** ***Revdex.comNorth Wabash Ave., Ste#2006Chicago, IL 60611Re: *** * *** * ***Dear Ms***We have completed the investigation of Ms* *** complaint regarding non receipt of credit on her canceled order.After reviewing
Ms* *** complaint and our records, we contacted our credit department to conduct an audit on the order in questionOnce completed, we were able to determine that on August 31, a credit in the amount of $was issued back to the original form of paymentSince we were able to confirm that MsD*** was credited accordingly for her canceled order, we have closed our files.We appreciate the opportunity to address this matter Please feel free to contact me if you have any further questions or concerns.Sincerely, *** ***Regulatory Specialist, Regulatory ComplaintsSears Holdings Corporation O: ***F: ***imx integrated member experience
Nita *** Revdex.com North Wabash Ave, Ste#Chicago, IL Re: Nathan *** #*** Dear Ms***: We have completed the investigation of Mr*** complaint regarding Sears Home Services and repairs to his refrigerator*** ***
Sears Home Services Customer Advocate provided the following response: On December 7, 2016, a Sears refrigeration technician installed a previously ordered drier assemblyUpon leaving the home the refrigerator was cooling as designedWhen I contacted Mr*** to discuss the service call he was not home and committed to calling me if any further issues existedMr*** can reach me at ***Since we have noted the completion to Mr*** repairs, we ask that this complaint be closed pending further contactWe apologize to Mr*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concernsSincerely, Adam *** Regulatory Claims Specialist Sears Holdings Corporation Adam.***@searshc.com
*** *** Revdex.com North Wabash Ave, Ste#Chicago, IL Re: *** *** Dear Ms*** We have completed the investigation of Mr*** complaint regarding Sears Home Services and repairs to his refrigeratorOn February 20, Sears
processed the in warranty even exchange of Mr*** refrigeratorThat said, Mr*** new *** refrigerator has been ordered and is scheduled to be delivered to his home on March 6, Mr*** has my contact information and has been invited to contact me in the event I can be of any additional assistanceThat said we ask that this complaint be closed pending further contact We apologize to Mr*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concernsSincerely, *** *** Regulatory Claims Specialist Sears Holdings Corporation ***
December 7, 2015*** ***Revdex.com North
Wabash Ave., Ste#2006Chicago,
IL
*** *** * ** *** *** ***We have reviewed *** ***’s rebuttal complaint
regarding his online order and request for reimbursement of the shipping feeAfter reviewing the rebuttal complaint filed, we
processed a refund the shipping feeAccordingly, a refund of $was
refunded in the form of a refund check since our system would not credit the
original account used at the time of purchaseFor *** ***’s records the
return receipt number is *** *** *** can expect to receive a
check of $in the mail within 10-business daysIn the interim, since we
have honored *** ***’s requested resolution, we respectfully ask to have
this matter closedWe appreciate the opportunity to address this
matter. Please feel free to contact me
if you have any further questions or concernsSincerely, *** ***Regulatory Complaint SpecialistSears Holdings Corporation
November 10,
*** ***Revdex.comNorth Wabash Ave., Ste#2006Chicago, IL
*** * *** * *** ***
*** *** ***We have completed the investigation of *** *** rebuttal to our response regarding her dissatisfaction with the delivery delay of her online order and the customer service she received.It is unfortunate that we failed *** *** expectations when she recently placed an online order for a washerWe value *** *** patronage, but can understand her frustration due to the series of events noted in her complaint. We would like to apologize for the inconvenience and disappointment that *** *** may have experiencedWe want to assure *** *** that her complaint and feedback will give us the opportunity to remedy any problem that may exist and help to improve our service further.
We apologize to *** *** for the delay in receiving the $gift card she was offered. We contacted *** *** and informed her that we would cancel the gift card issued on October 14, and reissue another one. On November 10, 2015, the gift card was cancelled and we issued another $gift card. *** *** should receive it within business days via regular mail. Additionally, we hope that *** *** will allow us another opportunity in the future to provide her with the type of customer service that Sears has built their reputation upon. With that being said, we have closed our file
We apologize to *** *** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns.Sincerely,*** *** *** *** *** *** ***
We still have not received the promised check refund
Nita *** Revdex.com North Wabash Ave, Ste#Chicago, IL Re: *** - Amy L Mc *** Dear Ms***: We have not fully completed our investigation of MsMc ***’s complaint regarding her refrigerator We apologize
for the delay in responding to this complaintMsMc *** confirmed that her refrigerator has not been serviced by a Sears authorized repair technicianWe are currently setting service for a Sears’s service technician to run a full diagnostic on her refrigerator at no cost to MsMc*** for customer satisfaction reasonsOnce we have received the service report we will then determine our next actionsMsMc *** has my direct contact information and is in agreement with this action With that being said, since our agreement with the Revdex.com restricts the length of time a complaint can remain open, we feel that keeping this case open during the interim is unwarranted. If MsMc ***’s issue is not resolved to her satisfaction, she can reopen it later even if the Revdex.com has closed it as resolved. We respectfully ask that this matter remain closed at this time We apologize again and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, Vanessa L*** Regulatory Complaint Specialist Sears Holdings Corporation ***-***-*** direct Vanessa.L.***@searshc.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Katherine G***
May 16, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: *** * *** *** Dear Ms*** We have completed the investigation of Ms*** complaint regarding her dissatisfaction with our customer
service and the cancellation of her sears.com layaway order It is unfortunate that we failed Ms*** expectations when she recently placed a layaway order with SearsWe value her patronage and can understand her frustration with the events detailed in her letterHer concerns have been forwarded to management for review so that future problems of this nature can be averted. Additionally, our records indicate that a full refund was issued for Ms*** original order and a new order was placed for the same item at the same price on March 29, 2017. Ms*** spoke with sears.com to confirm receipt of her refrigerator and she was provided with 50,Shop Your Way Rewards points as an apology for this issue Ms*** is welcome to contact sears.com directly if she has any further questions or concerns about her order. At this time, we can only reiterate that we truly regret any inconvenience she may have experienced. We respectfully ask to have this matter closed since we have noted Ms*** comments and an equitable resolution has been provided We appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** *** Regulatory Complaint Specialist *** *** *** ***
June 23, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: *** * *** *** Dear Ms*** We have completed the investigation of Ms*** complaint regarding her online order experience and
request to have delivery before June 2, 2016, or an immediate refund We would first like to apologize for any inconvenience Ms*** may have experienced with this matterWe can assure that her concerns have been forwarded to management for review so that future problems of this nature can be averted. After reviewing the notes in her order we found that the merchandise was delivered via *** on June 1, 2016, at approximately 7:04pmAdditionally, we hope that in the future Ms*** will allow us another opportunity to provide her with a better example of customer service that we have built our reputation upon. In the interim, we have noted Ms*** concerns and respectfully ask to have this matter closed We appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** *** Regulatory Complaint Specialist Sears Holdings Corporation
October 26, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re* *** ** *** * * *** Dear Ms*** We have completed the investigation of Ms*** complaint regarding Sears Home Services First, we
would like to apologize to Ms*** for failing her expectations in regard to her refrigerator repairAdditionally, we forwarded Ms*** complaint to the District Service Manager and Routing Manager for further review, as we do not take these matters lightly. *** *** with unit *** was able to find the compressor locally, the only part on back-order from the manufacturer, and move the repair up to October 25, 2016. Our records show that the repair was completed that day; the technician replaced the compressor, drier assembly, condenser and evaporator. Ms*** was not charged for this repair; it was completed under her exceptional parts warranty. The only part Ms*** has paid for, which was not covered, was the control board. Understandably, Ms*** is frustrated that the repair took multiple attempts, but as her unit is three years old, she is not entitled to a refund. Furthermore, as the exceptional parts warranty is the only coverage in effect, a replacement is only an option if the sealed system is un-repairable. To date, the technician has not made such a determination. With that said, as a courtesy, we have processed a refund of the control board that Ms*** was charged for during the initial repair. A credit of $should post to Ms*** *** account ending in *** in the next five to seven business days. In the interim, since we have completed the repair to Ms*** refrigerator, albeit later than expected, and processed the aforementioned service refund, we ask that this matter be closed Again, we apologize to Ms*** and we appreciate the opportunity to address this matter. Sincerely, *** *** Regulatory Complaints Specialist
July 15, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: *** *** *** Dear Ms*** We have completed the investigation of Ms*** complaint regarding
her Covershield bar set cover We have spoken with the manufacturer, and they are sending Ms*** a replacementThe manufacturer’s warranty would be administrated by the manufacturerIf there are any further issues in the future, Ms*** may contact them during business hours at *** *** In light of the aforementioned information, we respectfully ask that this matter be considered closedWe apologize to Ms*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** *** Regulatory Complaint Specialist Sears Holdings Corporation *** *** ***
September 16,
Nita ***
Revdex.com
North Wabash Ave., Ste#***
Chicago, IL
Re: - Ken ***
Dear Ms***:
We have completed the investigation of Mr***'s complaint regarding delay in receiving his purchased mattress set
We would first like to apologize that many factors resulted in Mr***'s delay in completing his delivery within the provided time frameWe have already taken steps to improve delivery time requests by providing feedback to our Management Team to determine the best delivery outcome to all our customersWe make a great effort to provide equitable resolutions whenever possibleSo while we understand Mr***'s concerns, we would like to reassure him that Sears has always been committed to listening to our customers and responding to their needs, and we plan to continue doing so for years to comeAfter reviewing Mr***'s complaint and our records, we were able to determine that due to not meeting his requested time window, the delivery was rescheduled and completed on August 17, For any inconvenience this may have caused, we issued Mr*** a $gift cardWe ask Mr*** to allow 7-business days to arrive via USPSSince the delivery of Mr***'s purchased mattress set has been completed and courtesy compensation was provided, we have closed our files
We appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
Ema ***
Regulatory Claims Specialist
Sears Holdings Corporation
Direct 512***
i***@searshc.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11003931, and find that this resolution is satisfactory to me
Sincerely,
Danielle ***
April 12, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL *** *** * *** *** *** *** *** We have completed the investigation of *** *** complaint regarding his online order experience and
non-receipt of a refund for the merchandise he did not receive We would first like to apologize for any inconvenience *** *** encountered when he placed his orderWe can understand his frustration with the series of events detailed in his complaintWe can assure that his concerns have been forwarded to management for review so that future problems of this nature can be avertedAfter reviewing the notes in his order we found that Sears Online attempted to issue a refund on March 29, 2016, which fell through the systemTherefore, a replacement refund gift card was re-processed on April 8, 2016, under return sales receipt number *** *** can expect to receive the refund gift card in the mail within ten to fourteen business days from the 8thAdditionally, we hope that in the future *** *** will allow us another opportunity to provide him with a better example of customer service that we have built our reputation uponIn the interim, we have noted *** *** concerns and respectfully ask to have this matter closed, pending his receipt of the gift card We appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** *** Regulatory Complaint Specialist Sears Holdings Corporation
Contact Name and Title: MELISSA ***
July 15,
Nita ***
Revdex.com
North Wabash Ave., Ste***
Chicago, IL
Re: Barbara *** - # 945***
Dear Ms***
We have completed
the investigation of Ms***'s complaint her dissatisfaction with the customer service she received when she called to inquire about her Home Warranty coverage
It is regrettable that we failed Ms***'s expectations, but we have documented her comments regarding her poor customer service experienceAdditionally, we have forwarded Ms***'s valuable feedback to upper management in customer service department, so they can review her concerns and address any coaching issuesWe appreciate Ms*** bringing this matter to our attention, since we compile this information to help us identify any negative trends and enable us to rectify any shortcomings within our customer service networkOur goal is to provide exemplary customer service, so we take issues such as Ms***'s very seriouslyIf Ms*** needs further assistance or has any remaining questions regarding her Home Warranty, she can call (855) *** In the interim, since we have documented Ms***'s experience and concerns with our customer service, we ask to have this matter closed
We apologize to Ms*** and we appreciate the opportunity to address this matter
Sincerely,
Melissa ***
Regulatory Complaints Specialist
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
David ***
Nita *** Revdex.com North Wabash Ave, Ste#Chicago, IL Re: *** *** #*** Dear Ms***: We have completed the investigation of Ms***’s complaint regarding Sears Home Services and repairs to her washerIf Ms*** would like to
select a new washer, we are willing to provide her with a dollar for dollar store credit to be used to select a replacement washer, or we can deliver the same model washer she currently has in her homeMs*** can email me at ***.***@searshc.com to advise which washer she would like to replace hers withSince we have noted our intent to assist Ms*** with her concerns, we ask that this complaint be closed pending further contact We apologize to Ms*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concernsSincerely, *** *** Regulatory Claims Specialist Sears Holdings Corporation ***.***@searshc.com
September 11,
*** ***Revdex.comNorth Wabash Ave., Ste#2006Chicago, IL 60611Re: *** * *** * ***Dear Ms***We have completed the investigation of Ms* *** complaint regarding non receipt of credit on her canceled order.After reviewing
Ms* *** complaint and our records, we contacted our credit department to conduct an audit on the order in questionOnce completed, we were able to determine that on August 31, a credit in the amount of $was issued back to the original form of paymentSince we were able to confirm that MsD*** was credited accordingly for her canceled order, we have closed our files.We appreciate the opportunity to address this matter Please feel free to contact me if you have any further questions or concerns.Sincerely, *** ***Regulatory Specialist, Regulatory ComplaintsSears Holdings Corporation O: ***F: ***imx integrated member experience
Nita *** Revdex.com North Wabash Ave, Ste#Chicago, IL Re: Nathan *** #*** Dear Ms***: We have completed the investigation of Mr*** complaint regarding Sears Home Services and repairs to his refrigerator*** ***
Sears Home Services Customer Advocate provided the following response: On December 7, 2016, a Sears refrigeration technician installed a previously ordered drier assemblyUpon leaving the home the refrigerator was cooling as designedWhen I contacted Mr*** to discuss the service call he was not home and committed to calling me if any further issues existedMr*** can reach me at ***Since we have noted the completion to Mr*** repairs, we ask that this complaint be closed pending further contactWe apologize to Mr*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concernsSincerely, Adam *** Regulatory Claims Specialist Sears Holdings Corporation Adam.***@searshc.com
*** *** Revdex.com North Wabash Ave, Ste#Chicago, IL Re: *** *** Dear Ms*** We have completed the investigation of Mr*** complaint regarding Sears Home Services and repairs to his refrigeratorOn February 20, Sears
processed the in warranty even exchange of Mr*** refrigeratorThat said, Mr*** new *** refrigerator has been ordered and is scheduled to be delivered to his home on March 6, Mr*** has my contact information and has been invited to contact me in the event I can be of any additional assistanceThat said we ask that this complaint be closed pending further contact We apologize to Mr*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concernsSincerely, *** *** Regulatory Claims Specialist Sears Holdings Corporation ***
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept their response and resolution
as long as I receive the outstanding
December 7, 2015*** ***Revdex.com North
Wabash Ave., Ste#2006Chicago,
IL
*** *** * ** *** *** ***We have reviewed *** ***’s rebuttal complaint
regarding his online order and request for reimbursement of the shipping feeAfter reviewing the rebuttal complaint filed, we
processed a refund the shipping feeAccordingly, a refund of $was
refunded in the form of a refund check since our system would not credit the
original account used at the time of purchaseFor *** ***’s records the
return receipt number is *** *** *** can expect to receive a
check of $in the mail within 10-business daysIn the interim, since we
have honored *** ***’s requested resolution, we respectfully ask to have
this matter closedWe appreciate the opportunity to address this
matter. Please feel free to contact me
if you have any further questions or concernsSincerely, *** ***Regulatory Complaint SpecialistSears Holdings Corporation
Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***