George Brazil Air Conditioning & Heating

MR. W[redacted] was very informative on the state of my A/C Heat pump. He took the

time to explain possible problem with the unit.

Have always been very happy with George Brazil Air Conditioning and Heating.

Jazon Z is a great service pro and I would highly recommend him.

[redacted] did a great and very thorough job in checking out our heat pump units. She explained everything carefully--we will request her in the future for our warranty check-ups.
[redacted] did a much better job than the technicians that we had for the last two warranty checks. She is a very professional and well-qualified technician.
She was also considerate in not leaving a mess anywhere.

Review: 9-3-2013 $1008.48 worth of AC service and AC does not work. VIP contract which guarantees 100% satisfaction. Response from company we don't know about a 100% satisfaction guarantee. Responses received from [redacted] and [redacted]. Call back was after 9pm. Received call at 648 am guaranteeing 6 pm appointment., Received call at 547 claiming no guarantee. More facts and names availableDesired Settlement: return of funds for non working equipment and compensation at my pay for waiting non customer service

Business

Response:

Spoke to Mr. [redacted] and apologized for the service he received. I agreed to submit a full refund of 1008.48 back to his credit card. Also informed john that it will take 2-4 weeks to receive. Paperwork is being processed ASAP.

Kind Regards,

Quality Home Maintenance

DBA George Brazil Services

Service Manager

Cell Phone # ###-###-####

###-###-#### EXT [redacted]

Fax # ###-###-####

[redacted] at George Brazil is such a pleasure to work with. She is very informative of different ways to get a loan for a air-conditioner/heater for a home. She is very prompt with her following up with you every step of the way.

Early this morning I called George Brazil A/C & Heating seeking on-site technical assistance with my thermostat that I had installed fresh batteries. Their help desk individual was very polite, courteous, and set up a time window when a technician would arrive. The technician (Mike F[redacted]) showed up well within the estimate time window. He was properly attired, introduced himself, put on his protective booties, and went to the thermostat to inspect it. I explained to Mike that I had earlier inserted fresh batteries while making sure they matched the polarity diagram. He removed the electronic monitor and reinstalled the batteries. The monitor came on and he very courteously replied to my sheepish embarrassment, "You must have been tired when you changed the batteries. I've done the same thing when I'm tired at the end of a long day." He stayed to test and make sure the thermostat was working properly, and then completed his associated paperwork for my signature.
I thought to myself, what a professional, courteous, happy young man.
George Brazil has some of the best trained, talented and customer service oriented individuals in the Valley bar none. I've never a bad experience with the company over the past three years, since they installed my new A/C unit.
I highly recommend the George Brazil Company to any seeking a new A/C unit, and professional maintenance on A/C units, water heaters, and plumbing.

Very satisfied with the service. Courteous, etc. Seems to be very knowledgable regarding the service.

The company and it's employees that have serviced our HVAC needs have been outstanding.
On a scheduled a/c maintenance visit one of our 2 a/c units was found to have significant issues, necessitating replacement. [redacted], the service tech went over the options and we selected having a new unit installed. George Brazil was able to schedule the replacement the next day. [redacted] was the lead tech and [redacted] worked with him. They arrived promptly, as scheduled and began the tasks of removing the old unit and installing the new one. Their teamwork was very evident and they worked diligently and professionally to install the new a/c equipment. They kept us informed of their tasks and progress, worked neatly and cleanly inside our home and were very professional.
We could not be happier with the work performed or the manner in which George Brazil's technicians worked. We have used this company since a weekend, summer a/c emergency some years ago and could not be more pleased with their business model or performance.

George Brazil Heating and Air Conditioning, did a great job in our home today. They cleaned and sealed our heating and cooling duct system. They were very professional and organized.

Brandon was very thorough and very good about explaining what he was doing.

Steve and Mick were very professional! They did a top notch job!

Over whelming, satisfied with the installation of the new furnace and air conditioner (HVAC) and without issues while explaining what they were doing. The installers were friendly and respectful and completed the job in less time than expected. We would not hesitate to recommend Jesus L., and Sherwin H., from Geo Brazil Air Conditioning, Heating for coming out as promised, and installing the HVAC unit as promised. I not only appreciate your HVAC service and expertise, but I also appreciate your attention to detail. You replaced the faulty ductwork and then checked the system to make sure that all room was now getting HVAC - Great service! They completed the job efficiently and kept the workspace tidy. Besides the quality installation, the installers were very personable which is a benefit in an overheated contractor market - They did a great job.

We had new AC units installed...a big, all day job. It was completed as scheduled and the results were great!!!! They worked well as a team, keeping us informed of progress. While it was a very hot day, they never lost their sense of humor, or their commitment to doing a quality job. Before leaving, they cleaned up and made sure we understood the new equipment.

It was a very good experience and we are enjoying the final result.....efficient AC with on-going support from George Brazil in the future.

Michelle's Job performance was excellent. She is very competent and always goes above and beyond "just doing the job." Her customer relations are outstanding ans she represents George Brazil at the highest level.
P.S. Kudos to Mrs. B.[redacted] for sponsoring of the plumbing program at [redacted] (E[redacted] V[redacted] I[redacted] of T[redacted]), It will have a very positive influence on the lives of many young people.

Roy H. was my service technician and was very professional. He explained to me what maintenance he would be performing that day and what my warranty covered. He recorded all of the work he did on a cell phone video to show me what had been done. Would definitely recommend him.

Roy Huerta has been our go to service man with George Brazil for over 2 years now. Not only is he very professional he is almost like family. He has moved with us to our new home and he always takes great care of us and our needs. Great Co. and Roy is the best! We always refer George Brazil and tell people to request ROY HUERTA. Thanks George Brazil!

Friendly, couteous service. No pressure but recommendations are clearly stated and the reason why.

[redacted] with Geo Brazil came to my home to check my heating system. He was quick, answered my questions and showed me how to install my filters correctly. He was great.

The crew was both professional and knowledgeable in their work and took the time to make sure the work was done correctly.

Michael did an excellent job in diagnosing & resolving the problem. I love the George Brazil service & team.