Genuine Replacement Parts Reviews (%countItem)
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Genuine Replacement Parts Rating
Address: 210 W Hollywood Blvd Unit 241, Mary Esther, Florida, United States, 32569-7710
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I purchased online glass refrigerator cover states 27.5 inches x 15 inches. However, the product delivered was 30 inches x 15 inches.
I purchased 1 x Kenmore 795.XXXXXXXX Glass Shelf -approx 27.5x15inches - Genuine OEM. They delivered 30 inches x 15 inches. However they require documents including serial and Model # of the refrigerator. at time of purchase, I hit a button which states the SN and model # should be similar. The first few numbers were the same. I depended on the advertised measurement.
More importanly, more clear advirtisement. Non confusing measurements and non time consuming resolution. Refund
In order to properly review the case, we must have pictures of the part number received and the model number for the customer's appliance. We have not received all of the needed information yet, but we are currently working with the customer to resolve.
We sent another request for the proper pictures today and hope to be able to resolve this matter quickly.
Looks like the customer is having a hard time sending the pictures in a file we can access. They can always call our customer support for assistance at XXX-XXX-XXXX.
(The consumer indicated he/she DID NOT accept the response from the business.)
Hi, I sent multiple times the documents they require and recently in their website. There is a lot of back and forth - it seems this is not new to them. I have patients and dealing emergent issues 8-5 and after hours. They can call me at XXX XXX XXXX. I dont need a refund or replacement. I just want this published how they have bad service. I also want the link to their review - so people are warned before they spend their hard earned money. Thank you
We have attempted several times to help this customer and they will not send us the information we are requesting. I am having a rep email him personally to try one more time to assist.
(The consumer indicated he/she DID NOT accept the response from the business.)
I sent about 4 emails w attachment that was requested. I emailed x 2 thru their online. I called yesterday. I already purchased the item from another company. If GRP is truly committed to resolving this. Pick up the item measure that it is different from your advirticement and donate to people who are struggling to get this right. I am not searching for refund and replacement. But notify purchasers Thru your online advertisement "you don't deliver exact measurements and tedious/time consuming process to get it right".
I purchased a part from this website. It turns out the part number was wrong and it would not work. the part was never installed or even attempted as it was completely different. I contact the company and told them what had happened, they sent me the return instructions. I followed everything they said to do and shipped the part back to them.
Weeks went by, I tried contacting them a few times, they responded the fist time but nothing after that. They have the original part back and they have the money I sent them for it. At this point they are not responding to my attempts to get an update or resolution to this issue.
Product_Or_Service: whirlpool Control board
Order_Number: XXXXXXX
Account_Number: Transaction ID: 68C
Refund I simply would like my money returned to me.
A refund has been issued to this account on 01/24/2020.
Our returns can take 10-15 business days to process (told in the return instructions and in the return policy) and this was processed on the 15th business day after the part was received.
issues with getting a refund
I purchased a part online for my stove. I received the part I noticed it was the incorrect part. I contacted them right away. They first responded via email indicating to send them pictures of the item. Which I did. Once they received the pictures they asked if they could get a picture of the label for my stove so they can verify that it is the incorrect part. I then called the customer service company and they told me that they need to verify its incorrect. I didn't understand why they needs the picture of the label it made me feel like they thought I was lieing or didn't know what I was talking about. I have received one more email where a rep was being rude again stating they would not send me a shipping label. All I want is a refund and to not pay for the shipping. This is so crazy. I have already purchased the correct part through another company. The item was not used.
I would like a full refund as well as a shipping label to send item back
The customer spent a couple days arguing that she didn't want to send a picture of her model number. We need this information to verify if the correct part was ordered for her model. We found that the customer ordered a part that did not fit her model after she finally sent the picture (prob why she didn't want to send the picture to begin with). All customers are urged to order by their model number, in fact our site asks the customer to verify that they have checked the model number before ordering.
We only send labels in the event of a shipping discrepancy, not when the customer orders incorrectly.
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept their response at all. After reading how the representative responded stating that "I didn't want to send the picture" is disrespectful and rude. They have the worst customer service that I have ever dealt with. Even if I did argue with a representative they are still supposed to provide good customer service rather than antagonize the customer. Such a shame not even the bigger competitors require customers to send a picture of the label from their appliance or treat customers the way I've been treated. I WILL NEVER ORDER FROM THIS COMPANY AGAIN. I will advise everyone to do the same.
It is not the responsibility of the company to pay for the the mistake of the customer. We offered return instructions and a refund has been issued on this order.
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept the response. Again the company has showed they have no customer service. This company is ridiculous. I'm done going back and forth with these rude people. I will be putting multiple bad reviews about this company. What a horrible company. I should have read all the BAD REVIEWS about this company before purchasing anything from them. That was my main mistake.
My fridge is a LG model LFXXXXXXST, order an ice maker. The one they sent DOES NOT FIT! They say it is compatible, but it clearly is not.
I want a shipping label and credit to be given.
to be issued a shipping label to return it, and a credit to be given
The customer did receive the part that was ordered and has been confirmed to be compatible.
Customer already took the matter up with PayPal and has returned the part. We will issue a refund once the part is received and inspected.
Bought item did not fit-returned on RMA, no refund @ + 30days $163.45
Second item shipped wrong part, refuses RMA, refund $279.52
Online catalog listed oven control panel WPW10201915 as correct repair part. Did not fit and wrong wiring connections. Got RMA and returned Dec 16, still no refund. Another part listed should fit correctly, ordered but was similar to first wrong part. GRP claims it fits and won't issue RMA. Two wrong parts shipped at a cost of $163.45 + $247.82. After purchase second part was listed at $46 less. Both units shipped with single sheet of bubblewrap in a plain brown box, no manufacturer's label. Wrong parts are 4" x 8" , can't fit 3" x 7" opening without severe damage to mounting panel. Some connections could ground to frame, causing fire.
Refund both purchases $163.45 + $279.82
We received confirmation directly form the manufacturer that the part received is correct for the customer's model. Customer claims that the manufacturer is wrong, but we have validated that the information from the manufacturer is correct and the part is compatible.
Perhaps reaching out to a professional technician would be the best route.
We have requested return instruction from the return warehouse for the customer. They should receive them within 48 hours.
(The consumer indicated he/she DID NOT accept the response from the business.)
The first unit was returned on RMA9297 Dec 16th but no refund has been issued. It was returned exactly as it was received.
I ordered the second one as 7601MXXX-XX which appeared in their catalog to match old unit. Instead, they send another WPWXXXXXXXX identical to the first one. It is 4" x 8" and can not fit in a 3" x 7" opening without severe damage to the mounting frame. It has 14 connector blades instead of original 7 blades. Blades on left end would contact the frame and cause a fire. I believe they are stalling in order to exceed their 30 day return period. The price for this was dropped by $46 after shipping to me. Manufacturer is Invensys, not Whirlpool or Maytag. Total cost is $442.97
Refund was issued for the first order today. It may take the customer's bank 3-5 days to process.
Return instructions have been sent to the customer for the second order. Once the part is received it will be inspected and a refund will be issued as long as the part has not been used or installed. This process can take 10-15 business days.
(The consumer indicated he/she ACCEPTED the response from the business.)
I will check online card statement for first refund. Second unit has been returned on RMA, due to arrive 2/3/20. Both units were returned unused and shipped in exact manner as received.
Months ago I ordered a part which arrived broken. I reported it promptly and several emails followed with a promise a new one was ordered and would be shipped. I had contradictory emails first saying to hold on to defective part and then asked explicitly to return part which I did. Many emails later I was told new part would be shipped in a month. 6 weeks later I contacted company asking where was the order. I was told it was back ordered. It would be at least a month. I asked for a refund including costs to return the defective part. I did receive a refund but no refund for cost of returning. The whole experience was frustrating. Most companies would include a return shipping label for these kinds of issues. This is not a business I would recommend.
We have already issued a full refund for this order. The customer was sent return instructions by accident once, on 12-13-19. On 12-20-19 the customer reached out asking for is to cover the cost of shipping, to which we replied (6 minutes later) "I apologize about the confusion.We should not need this part back. I will check with the warehouse to make sure. I will be in touch with you shortly." Custiner responded 35 mins later, on 12-20-19,stating she was still sending the part back with a tracking number. We once again told her we didn't need the part back. That cost does not fall onto the companies realm of responsibility especially since, according to the tracking, the part was mailed 7 hours after we said we did not need the part.
As for the manufacturer backorder, we are only provided estimated dates, that why we always say estimated or ETA. I hate that the part was not able to be sent out, this is why we offered a full refund.
Genuine replacement parts takes pride in defrauding people. I ordered a part from their website. The part I got did not match picture and had a different part # stamped on it. When I questioned it, they asked me to send them a picture. I did and they responded that insisting that even though the part # didn't match it was the right part for my model of dryer. So I trusted them and installed the part. I absolutely did not work. I had go to an online appliance repair blog to figure out that the part # I ordered was right, but the one they sent me was wrong. I then looked up the wrong part # on their website and saw confirmation that it is for a completely different brand of dryer. So I jumped through every hoop they required to return the part to them and they denied the claim because the part had been installed. Even though they convinced me to do so. And when I tried to explain this to their service department, they hung up on me. So now I'm out $240. Again, they are a terrible company! I would suggest going to repairclinic.com, that's who I got the right part from, the part I ordered. The real funny thing is, both of the companies were getting their parts from the exact same manufacturer. Repairclinic actually listened to my complaint, contacted the manufacturer and found that they had mixed inventory and that's how I got the wrong part. So they fixed the inventory and sent me the right part. That's how customer service is supposed to work.
The customer ordered, and received a part that is compatible with his model. We have confirmed with the warehouse, and the manufacturer that the correct part was sent.
Our return policy is very specific on our policy with electrical parts.
If the part has been removed from the manufacturer packaging, tampered with, or installed a return cannot be made.
Got wrong merchandise and have been calling at different times and there is no answer or chance to leave a message.
On January 04, 2020 I ordered a gasket for a refrigerator door Kenmore 795.XXXXX.010 Right Door. The serial number is off one digit, it should be 795.XXXXX.010 . The gasket is too big. The order number is: XXXXXXX
I paid with my credit card Visa a total of $48.59
I need the Gasket, all I need is an exchange at no cost
The customer has ordered a gasket that is not compatible for their model. The one digit that is off in the model number makes a difference when it comes to receiving the correct part.
The customer needs to email our support staff - ***@genuinereplacementparts.com, they will be bale to help facilitate a return and help the customer find the correct part.
I have not received any thing from the vendor in order for me to respond. I checked the Email and the actual mail and is nothing there. I know I only have a few days to do so. I would give it a couple of days and let you know if something came.
We have nothing else to add to this case. We have already helped the customer.
I ordered a washPlate for my washer. They sent wrong part I returned and they charged me a restocking fee and no reimburssment for shipping.
I ordered a wash plate for my maytag washer #MVWX500XW0. They sent the wrong part #WXXXXXXX. The label on the box was the correct number #WXXXXXXXX. The part that came in the box was to big for my shaft. I reported this and took pictures. They claimed the part was compatible dispite my pictures and the fact that on their website they are two different parts that aren't even the same price. The let me return the parts but charged me a restocking fee and I had to pay for shipping both times which is approx. $22. The refunded me $80.12 I paid 92.11. To ship the part back cost me 13.95. I attach an image of the part number on the box and a pic of the part showing the wrong part number. After this I bought the correct part (WXXXXXXXX) from Amazon and it fit perfectly.
I wish to be refunded an additional $35.95 for my shipping charges.
I was unable to verify from the pictures whether the incorrect part was sent or not.
I have issued a refund for the additional amount of the order, but we will not be able to refund for the shipping charges to send the part back as this is a normal practice for our business. We do not provide return shipping labels.
(The consumer indicated he/she ACCEPTED the response from the business.)
Ordered 4 refrigerator bins from them to replace for a customer. One of the bins showed up cracked. My customer had no time to wait for a replacement and to forget about that part of the job. I immediately notified them via their online support ticket system and explained the situation. They promptly responded that they would be happy to send a replacement part. I re-iterated that I no longer need the part and simply want a refund. They replied "we will look into this and get back to you" I waited a week and sent another email. They started over asking if I wanted a replacement. I emailed again about the situation and they replied "we will look into this and get back to you". I then emailed them letting them know I am frustrated with this runaround and I just want it resolved. They replied "we will look into this and get back to you" with the addition this time that they have up to 10 business days to deal with this. I waited until yesterday which was 10 business days and emailed them asking for the status. No reply this time. I sent them a final email last night stating that if they did not either refund me or send me a shipping call tag to have the item returned to them and then refund me, that I would file a complaint with the Revdex.com. At the end of the day today I received another email (all the replies were from Angie. Her reply was "we will look into this and get back to you".
Product_Or_Service: Whirlpool ED5FVGXWS00 Door Shelf-Cantilever Bin
Order_Number: XXXXXXX
Refund If they want the broken item back they can send me a call tag and I will return it and they can refund me (if they so choose). Otherwise, simply refunding my money.
I apologize for the delay on this refund. This is not a typical practice as far as a refund for a damaged part is concerned. I will issue a full refund for that part today.
Thank you for bringing this to our attention.
(The consumer indicated he/she ACCEPTED the response from the business.)
The day after I let them know the complaint was filed *** from the company emailed back apologizing etc. I was advised that a refund for the original purchase amount was refunded to me. I emailed them back asking about shipping refund and the tax for the item that I was charged. At this point the person (***) who had been giving me the runaround from the beginning took over replying to me. She replied that their policy does not provide shipping charges to be refunded if more than 1 item was shipped. They did not reply as to the tax charge. I replied back asking another time about the tax charge and *** replied that they would refund the tax charge.
The shipping fee was a very small fee and nominal, so I accept their refund of the item price plus the tax. I do feel that after the ridiculous runaround given to me by *** that a couple things should have been handled differently. First, they should not have put *** back on dealing with me as she has been the problem from the beginning and then furthered the frustration by totally ignoring my tax refund request when replying about not giving me the shipping money back. She has proven that every interaction with her was difficult and made a simple $30 refund a time consuming headache. And second, they did not follow their own "policy" of dealing with me within 10 business days despite my multiple attempts to resolve this. Therefore, I feel that they should have been too embarrassed to refuse my shipping refund. Again, it was only a couple dollars so I am not splitting hairs but this *** made this so painful and took so much of my time in resolving this matter, I would think that a higher up would have wanted to sweep this under the rug without any further customer frustration and instead of forcing me to deal with the original person who made this a problem in the first place.
Bottom line from about this company is; they have a great website and everything you could possibly need for appliance repair and their prices are the best I can find. As long as you don't receive a broken item and never have to deal with their support team, everything is exceptional there.
I purchased a magnetron from my GE microwave on December 2, 2019, it failed on January 8, 2020. GRP would not warrant the defective part.
Ordered replacement part on December 2, 2019, it was delivered on December 4, 2019, part failed on January 8, 2020. Part was a $56 magnetron for a GE microwave. GRP's would not honor a warranty replacement because I was four or five days over their warranty date. What a way to keep customers happy.
To have the defective part i purchased replaced.
We are not able to extend these dates as they are set firm by the manufacturer and we must uphold the agreements we have with them. Our return policy is listed clearly on our site for all customers to see.
I have not heard anything from the company. If I do, I will let you know.
There is no further information for us to give the customer.
Ordered a gas valve for my range, they sent me the correct part in a day with a fixed $6.99 shipping. I saved about $30 from retail at the local appliance part warehouse for this one part. I will definitely use this web site again.
Hi *** Thank you for your positive review. I am happy to hear your order arrived quickly and fixed your problem.
I have requested from GRP a return order confirmationon three separate occasionsfor the incorrect part that was sent.
I purchased a Maytag CWE-4800ACB Range Electric Control Board from Genuine Replacement Parts (GRP) in the amount of $240.67 (including tax and shipping), on December 10, 2019. Once received I discovered, via a contracted appliance repair representative, that the part received was incorrect and did not fit. I made contact with GRP on 12/26/2019 to request a return order receipt, which they refer to in their return policy as an RMA. The GRP rep, ***, requested that I send pictures of the incorrect part, the part number, the sticker label of my current appliance w/model and serial number. I, immediately, sent the pictures, as he requested. A short time later, I received an email from another GRP re, ***, acknowledging that I had indeed been sent a substitution part...one that she assured me should work with my oven. I, immediately returned ***'s email and explained that the part will not fit my oven, as the part sent is designed for the Maytag stand-alone oven, and the part that I need is for a wall-oven. At 10:44am on December 26, 2019, I was very specific in requesting an RMA for a full refund. After that, all communication from GRP stopped! On Friday, December 27th, I sent *** an email requesting the RMA. On Monday, January 6, 2020, I sent a third email requesting the RMA. Note: I tried calling GRP directly a the number listed on their website: XXX-XXX-XXXX without success, as there is not voicemail. I also tried their published Chat feature, which is not activated. Please find attached the invoice, and succession of email communications.
I simply want to return the incorrect part to GRP for a full refund.
I am sorry for the delay on the RMA and return instructions. I have sent those to the customer today via email.
After further research I found the customer received the part they ordered and it is compatible with their model. The part may be returned for a refund so long as the part has not been installed.
(The consumer indicated he/she DID NOT accept the response from the business.)
I selected that I do not accept the response from the company, as their feedback was incorrect in that the part is NOT compatible with my model...as was verified by Appliance Repair, and shared with GRP, on several occasions. I am afraid that if I close the case, they will find a way to avoid issuing the refund, as promised. As instructed in their email to me, I returned the part via U.S. Mail this morning. I do not trust this company, at all. Below is my email message that I sent to them this morning. (BTW: If your policy is that I close the case once I've heard back from the company, I certainly understand. I appreciate your involvement, as I knowfor certainthat they would have never responded favorably to ME, as they did with you.)
"As instructed, I returned the part this morningper specifications outlined in your attached emailvia U.S. Mail. the tracking number is:XXXX XXXX XXXX XXXX XXXX XX.
I was assured by the postal service that the package will arrive at the return center in Youngstown, OH within 5 to 7 business days, or before."
*** W.
I never received parts that I paid for.
I ordered and paid for car parts in November. I never received them I have an order number, XXXXXXXXXX The amount paid was $71.29
I would like to receive the parts
This is the incorrect company - We do not sell car parts.
We ordered a part in error, its still in the original box it was sent in, we have not even opened it yet, we just want to return it for a refund.
We ordered a part in error, its still in the box that it was sent to us in, we have not even opened it. They do not answer their phone, they do not pick up the chat line on their website and they do not respond to phone calls. order #XXXXXXXX. I think their customer service is very poor.
looking to return for a full refund
I can not find any information on the customer in our system. If we can be provided with an order number or the name on the order we will be happy to assist.
I am sure if the customer would have reached out to us via email or phone we could have already had this return taken care of.
We have been trying to return a part that they substituted. They will not issue an RMA for this part or accept our phone calls.
We just would like to return a part they substituted. They will not answer our calls or issue a credit with a RMA.
We would like a refund
Customer called and spoke to one of our representatives on 12-31-19 and was sent return instructions via email with RMA.
If they have any questions they can call our office anytime M- F 9:30 - 4:30 CST.
Read return policy carefully. Very intimidating and bullying language.
BUYER BEWARE. THEY sent me the wrong part. I had to pay restocking fee AND return postage. Very poor customer relations.
This customer actually ordered a part that was not compatible for her model number, which we explained in detail to her. We would love if everyone would read the return instructions before purchasing as it would make returns much simpler for us.
The customer received exactly what she ordered, had we sent the wrong part a full refund would be issued.
Failure to send the parts I ordered and paid for.
I ordered a part for my washing machine from Genuine Replacement Parts on Dec 2, 2019. I found them through Google and used this company because they said they could have the part to me within 3 days. On Dec 6, after reaching out, I was told the part was delayed to Dec 9. On Dec 12 I was told the part would arrive at the warehouse and be shipped out on Dec 13 or 16. On Dec 19 I checked again and was told they would look for a tracking number. I called back on Dec 20 and was told by Escalations Team that they were still looking for a tracking number. This item was purchased and paid for on Dec 2 based on the sellers statement that I would receive it within 3 days
I simply want the part I have ordered and paid for. I NEED this part for my washing machine
As soon as the complaint was filed I received a notice from the business that the item ordered was being shipped. I received the item a few days later
I called customer service before I ordered to make sure it was more than 1. she said it was it was a kit .
when I called customer service she assured me it was a kit which would have been more than 1. I got only 1 .now I have to pay shipping to send it back and a machine down waiting on parts
my parts and customer service fired
Our website clearly has this listed as one part as evidenced in the link below -
https://www.genuinereplacementparts.com/dc97-05280w-oem
The customer did reach out very abruptly via email but did not respond to our request to assist him sent on 12-14-19
If he would like to send the part back for a refund, he will need to respond to the customer service email for return instructions.
Ordered an item from the website, realize wrong part was ordered, called to change the part, said that I would have to return item.
Ordered an item from the website, realize wrong part was ordered, called to change the order within 10 minutes of original order, said that I would have to return item and they cant make changes. they cant even cancel the order. What? call customer to cancel an order that hasn't shipped and they say they cant. Gave me a RMA but I just refused package as I didn't want them to say that the popcorn was out of place and not give a refund. They get the return item on 11/25 and said would you like a refund, I replied yes. I heard nothing so called on 12/06. they said, I don't know whats happening but we will call you back. Of course I dont get a call back so I call back on 12/9 and guess what. they tell me they just got it in to the corporate office. I said its been there since 11/22. Even got emails saying I asking if I want a refund. so I ask for a manager (Jonathan), hes on a break for the next hour. so then I ask why cant I get a refund if you have both my money and products. diana said, I dont know, the warehouse is to do that. well the warehouse should of gotten my items back 2 weeks prior to my call. GRP doesnt respond to call backs not messages. emails are all automated it seems like. INC# XXXXXX POXXXXXXX RMA# 01YH0709
Just want my money back. I even paid extra for shipping and it came the same time as regular shipping. $253.73
On 11/14 the customer reached out to cancel his order. We attempted to cancel be the product had already shipped. We notified him of shipping on 11/14 and on 11/15 let him know he would need to follow the return instructions we sent him to receive a refund. The customer took it upon himself to ignore our instructions and refuse the package. Refusing the package will send the part back to our corporate office instead of the return warehouse. This severely delays the return process as we do not check for packages regularly in office. Here is an excerpt form our return policy ;
"PLEASE DO NOT RETURN PRODUCTS TO OUR CORPORATE OFFICE without contacting us and getting the correct address to mail your return to, you will also need an RMA Number that we will provide to you, so that we can properly identify your return for quick processing. Please contact ***@genparts.net in order to start the returns process. If a part is mailed back to our corporate office, this will delay the returns process and you will be responsible for the cost to ship the part to the correct address."
Had the return instructions been followed as instructed, the return would not have taken as long.
We already refunded the customer his full amount of $253.73, which is not normal practice with a customer mistake.
No further action can be taken.