General RV Center

We are very sorry to say at this time there is not an acceptable resolution to this issue

The Operations manager, Joe Weider, of the Canton store called and offered to help with the cost of exterminating the ants that are in the customers coach. The customer was appreciative of the call but was not willing to accept the offer. The conversation became argumentative at which
time the customer stated he would be better of to "burn the RV up".Joe Weider will attempt to call the customer again in hours to make an offer to help with the extermination costWe want to help the customer fix the issue on his used coach he purchased form us "as is". We are hopeful he will allow us to help get rid of the ants
Wade Stufft
General RV

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,
*** ***

Upon receiving this complaint we have reached out to our Operations Manager at the Jacksonville location He is working to coordinate the repairs through the Jacksonville facility and ensuring that we have a complete list of concerns the customer has to be sure we address them during their
service appointment. We are confident that we will be able to resolve this customer complaint by working directly with the customer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** *** Also, the business lied because I could not get a loan from our credit union, which I have letters to that effect. Also, no formal contract was signed nor did I receive any trade in amount for this alleged transaction...that is why they had to return the money to me. I would like this noted on this complaintRegards,*** * *** ***

Revdex.com:
I would like close our concerns with our camper with the Revdex.com. we would say in the final analysis is that general rv stepped up to the plate and hit a home run in making sure we ended up in having good feelings about the organization. they met our needs and exceeded our expectations. *** *** went out of his way to make sure that in the end we were totally satisfied. he achieved that result. if if ever have another challenge I would definitely go back to general for their assistance in solving our challenge thank you general rv
Regards,
*** ***

[A default letter is provided here which indicates your rejection of the
business's response.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:
[You must provide details of why you are not satisfied with this resolutionPlease type details here:]
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

We have referred this customer back to the manufacturer and they will be addressing their issues in the spring

To Revdex.com:
I contacted Mr *** on Wednesday 6/and listened to his concerns and tried to address them with offering to pay for an exterminator to come out and eliminate the bugs from the camper. Mr *** did not accept or refuse at this point but got further angry with the situation and conversation. Mr *** ended the call by hanging up on me. I left a voicemail for Mr *** Thursday 6/morning and he called me back about 1:on Thursday. He went through his experience again with us and told me his displeasures with his experience and our company. I offered Mr *** to have an exterminator come out and take care of the insects. He declined this offer and said he wouldn’t take anything from us and is very unhappy with us and his experience. He has declined the offer I had made and said he wouldn’t accept anything from us.
_______________________________
Joe Weider
Operations Manager
General RV Center
Greensburg Rd
North Canton, OH ** ***
***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If
you wish, you may update it before sending it
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12012663, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Made contact with the customer and verified the refund had been returnedSometimes there are delays due to processingWe are sorry for the inconvenience

I have reviewed the complaint and received a reply from our Operations Manager at this location(see below)
sans-serif;">Open review of the situation we cannot reimburse for lost wages or empty storage paid for a unit in our careIf *** *** would be satisfied and able to move past our difficult start, we would be willing to pay $in goodwill towards expenses incurred during this repairPlease let us know if that is agreeable and I will have the check cut next weekRespectfully,
*** ***
Reply from *** *** Ops manager Canton Ohio General RV,
He ordered the Voltage in January of and was supposed to arrive to us in March but something happened with the factory and didn’t get it to us until MayThe unit came in as a in the system but was actually a on all the paperwork which was supported by our finance manager at the time of deliveryIt was to be believed the unit arrived as a and told the customer that it was good news that it was a This is not the case, it is a We had done several repairs following the Manufacturers guidelinesThe repairs were lengthy, and resulted in a complete floor replacementI spoke to ** *** several times on these issues and helped get them resolved** *** asked for us to refund him $at the time which was half of his service contract that he purchased, I spoke to *** *** and agreed that we would pay down his loan $for refund towards his service contractI offered this to ** *** and he agreed that this would satisfy himWe sent out the paperwork for him to sign with it noted the agreement which he signed and sent back
*** ***

Reply from *** *** - Ops Manager General RV ***
This customer was correct when he said he waited a few minutes for a temp tag. The issues that he has with the unit were not issues other than the volt outlet not working on the dash. I contacted customer while he was
on his trip and diagnosed his problem with him. The only problem he had was that the campground outlet had no power. I was able to confirm using the generator. There were no other problems that were brought to our attention
Upon returning we find that there were scratches on the unit. Note, this is the first rental on this brand new unit. I wrote an estimate for the repairs. The scratches on the rear of the unit are clearly from someone trying to use the roof access ladder, and are quite deep. We do not allow roof access to our renters, it is in our contract. The one on the entry door is not near the lock, and is not wear
The customer is refusing to accept any responsibility for the damage done to the unit During our conversation we could not get him to understand that it was his responsibility to repair damages that occurred while he had the unit
Our rental manager processed the refund. Shortly after John and I had a conversation and decided to lower the estimate to our internal rate and give the customer an additional $128.27.
The estimate total is $819.90. and General RV rental department is expecting it to be paid

General RV has looked into this complaint.The General RV location in *** *** has attempted to resolve the issueThe customer stated concerns about moldWe have offered to do mold and water intrusion testing. The customer declined the offer The customer also spoke to
the manufacture* *** by phone while at the General RV *** store. The manufacture holds the warranty on the coach , General RV follows manufacturers guidelines on repair. In the brief inspection of the coach it seems to be holding a smell of production glues and material, that is not uncommon in rv's for the first season.At this time we are unable to resolve this issue.*** ***VP of OperationsGeneral RV Centers

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and wait for the next time it rains to see if the fix is acceptable, if it does, will consider this complaint resolved.
Regards,
[redacted]

We show a refund to the customers credit card on 11/12/2015. (the refund was $1525).
We consider this complaint resolved.
Wade Stufft- General RV Center

I purchased a used 5th Wheel RV from General RV in January of 15. At the time I had their service department install slide awnings on the RV. The slide awnings were installed incorrectly and by the time I noticed damage to my RV it was the end of August of 15. Everyone I spoke with about this issue said they were there to help me but did not offer any resolution for fixing the damage to the unit. The damage to the RV was substantial because the slide awning had pulled the screws out from the side of the RV and allowed water to get into the walls. At first they tried every excuse under the sun to try to blame the damage on something else. Later they told me that it was 8 months later and that I should have noticed the slide awning was pulled away from the unit and that they were not responsible because I neglected the RV. They did however TRY to fix the back slide awning (separate awning by the way) that didn't pull the screws out on the unit. This awning bent back up over the slide and broke off. BUT here is the great thing, the SAME DAY that I picked up the RV I returned it because the slide awning bent back up over the slide the first time I tried to open the slide.

The service manager said that he would get me a quote and figure out what General RV felt they were responsible for. That quote although I was told existed was never given to me. Then when I was completely frustrated on that end I called the GM and tried to speak with him about the issue. He said I could trade my RV in and he would get me into a new one to get away from this problem. I thought that the problem might be resolved to my satisfaction until I found out that he wanted to give me 18k for the RV I bought 8 months before for 31k. So as long as they were profiting from a different deal they were willing to move me into a different RV. Now, if they are going to dispute this claim I am making think of just these two numbers. Everything else is smoke and mirrors. I paid 31k for an RV that 8 months later they were offering me 18k WHOLESALE for. Because of their negligence in installation General RV was trying to get two deals out of me and one was about to be a home run. Bottom line is this. General RV does not care if their service people screw up and ruin your RV. If you have a problem with them and need to go the legal route to get a resolution you must file a claim in Michigan and fight it via Michigan law. I now have an RV that I have water damage to that need to try to get fixed at my cost.

It was brand new unit but was made to sign a as is paper. They said it was just to state that the manufacturer is responsible for warranty not them. Seems like they lied a bit and that maybe a reason they have people sign that paper because of the way they treat customers after sale.