Gemologica.com

To whom it may concern, This response is a follow-up to complaint #[redacted]. A full credit has been issued to the customer’s [redacted] card. Refunds typically appear on the customer’s credit card account within 2-4 business days. Sincerely, Cindy W[redacted]

To whom it may concern,We will most certainly issue a refund when we receive the ring back if you no longer want it.Best regards,[redacted]

Hi [redacted],In this complaint the customer stated that they were having difficulty, for some reason, contacting us via email. Please note that we have since contacted the customer directly and resolved their issue. They mentioned that they would be contacting the Revdex.com to cancel and remove this...

complaint from our record. Can you please confirm that this is the case? Thanks in advance,Cindy

To whom it may concern,Please note that [redacted] never made such a statement as the customer is claiming. What [redacted] did state, as well as follow through on, is that we would send the customer a prepaid return shipping label to check the ring according to the customer's allegations and call them regarding it. And in the event that the ring was damaged/defective as the customer was alleging that we would in that case, and only in that case, issue a full refund. After contacting the customer we quickly realized that this was not a matter of anything wrong with the ring, rather they simply had buyer's remorse and didn't want the merchandise. As such we issued a refund in accordance with our clearly listed return policy for custom made items.Please consider this case closed, unless the customer wants to take us up on any of our previously made offers to satisfy them with the ring.Best regards, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I sent this company several messages, demanding that they cancel the order before I got any word of it going to be shipped. They shipped it while deliberately ignoring all my efforts to cancel the ring. I want my money back and NO--I will not pay the 25% restocking fee since you people at Gemologica are the ones who forced this upon me.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

To whom it may concern,This response is for complaint #[redacted].We responded to this customer within hours of receiving their first email. We had provided them with a prepaid return shipping label (which I have again attached to this response) to address any issue with the stone that they were...

stating and promised to resolve it promptly. We suggest that the customer check their spam folder to ensure that our responses are not accidentally winding up there.Best regards,[redacted]

To whom it may concern,This response is in regards to complaint #[redacted]. At Gemologica we take customer service and our feedback very seriously. It is our practice to correct every situation possible to our customer’s satisfaction. We had requested the tracking information from our customer as the...

[redacted] was not able to originally locate the package. Once we received the tracking information it was provided to the [redacted] to locate the package, which they were able to do so. The refund has already been issued to the customer, which typically appears on their credit card statement within 3-4 business days. Sincerely, Cindy W[redacted]

As requested the customer's package has been resent to the original address as follows:[redacted]The U[redacted] tracking # for this reshipment is [redacted]

Review: My husband ordered a ring from this company, a 10k white gold sapphire eternity band ring, which is a custom order. Their return policy is a 25% restocking fee for all custom orders. I received the ring and it had a lot of things wrong with it. I emailed them immediately and enclosed 1 photo but listed all the things wrong. Prongs appeared damaged (smashed) so the stone shape looked distorted, a dark spot on the side of the ring, a dent in the ring, 1 stone wasn't completely in its proper place, and 1 stone was significantly raised so it wasn't "below the surface" like it was supposed to be. I later sent a second photo. [redacted] from manufacturing called me and never let me talk much about the ring, he just said he would send me a shipping label and would look at it. I told him I wanted to return it and I told him I didn't think it was fair for me to be charged the 25% restocking fee considering it was damaged and didn't look nice. [redacted] said "let's you and me work this out, and if you decide to return it you won't be charged the restocking fee." I mailed the ring back and [redacted] called and at first said nothing was wrong with the ring but then admitted he could see the dark spot and would try to polish it. He admitted he could see the dent and said its the way it is made. And said he could see the prongs that I described as smashed and said he couldn't fix them because it would wear them away. So I told him I wanted to return the ring. He said he would charge me the 25% restocking fee since he was offering to fix it and I wasn't accepting the offer. He only offered to polish the gold to see if the dark spot would come off. What about all the other things wrong that I listed and he acknowledged? He said he would speak to someone above him and get back to me. He called me the following Monday and said that person (named [redacted]) said to charge me the restocking fee. So I asked to talk with [redacted]. [redacted] said [redacted] would call me that same day. Now it is Friday, I still haven't heard from [redacted] so I called [redacted] back and he said to give him a minute and [redacted] would call. [redacted] has not called. I have not received a refund or any other type of communication from this company. I would like to add that when [redacted] and I spoke he said I should be thankful that he even called me and that he called me but didn't block his number because he could have done that and I would never have the option to talk to him again.Desired Settlement: I would like a full refund for the price of the ring. I told them up front that I intended to buy a second ring in pink tourmaline to wear them together as stackable rings (that's how they are advertised). They are my daughters birth stones and have special meaning and were bought with the intention to give them to my daughters someday. I cannot buy a second ring from this company after the first one arrived with so many things wrong with it.

Business

Response:

Dear [redacted],This response is regards to customer issue # [redacted].Gemologica spent a significant amount of time tryingeverything possible to make our customer [redacted] fullysatisfied with her purchase, and continue to do so. Our head of productionpersonally contacted her numerous times to both explain the production processregarding this style ring, and to offer any and all possible solutions toensure her complete satisfaction with her ring. The issues which the customerraised had nothing to do with any manufacturing defects, but rather personalpreferences. Despite this, we still offered free of charge multiple things thatcould be done to ensure her satisfaction. The customer declined these offersand simply requested a refund. Our stated policy for returning custom maderings is clearly listed on our website, which can be found here:[redacted]As the customer declined any and all attempts on our behalfto ensure her satisfaction it was determined that the real issue was simplythat the customer no longer wanted the ring as opposed to there being anything wrongwith it. As such a refund was issued in accordance with our stated policy. Allof our offers made to please the customer, free of charge, are still availableshould the customer change her mind and still want the ring.Yours truly,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I seems to me, my complaint wasn't read because the issues weren't addressed. There were multiple things wrong with the ring I purchased and the head of manufacturing only offered to repair 1 thing, he offered to have the dark spot on the side of the ring polished. He didn't offer to repair the damaged prongs, the dent in the ring, the stone that is out of its place, or the stone that is raised above the others and not "below the surface" like the ring design. If they tried everything to make me fully satisfied why didn't they try to fix all the problems with the ring? I would have loved this ring if it were made correctly, it's not personal preference to have a ring made correctly. If this exact ring were to be purchased from another jewelry company it would be perfect to the naked eye, but this ring has a lot of flaws. I don't want to keep the ring because they won't fix it. [redacted] offered to allow me to return the ring with no restocking fee since the ring was damaged, his word is no good. After my first complaint I emailed the customer service lady, Judy, to ask about my refund and I never received a response from her.Would you buy this ring for a wife, sister, or daughter and be proud of your purchase? [redacted], ask yourself that. Please have [redacted] and [redacted] ask themselves that too. Thank you,[redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Yes, I spoke to [redacted] who told me I would receive a full refund if there was damage to the ring. I am waiting for the remainder of my refund. Thank you, [redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

To whom it may concern,Please note that [redacted] never made such a statement as the customer is claiming. What [redacted] did state, as well as follow through on, is that we would send the customer a prepaid return shipping label to check the ring according to the customer's allegations and call them regarding it. And in the event that the ring was damaged/defective as the customer was alleging that we would in that case, and only in that case, issue a full refund. After contacting the customer we quickly realized that this was not a matter of anything wrong with the ring, rather they simply had buyer's remorse and didn't want the merchandise. As such we issued a refund in accordance with our clearly listed return policy for custom made items.Please consider this case closed, unless the customer wants to take us up on any of our previously made offers to satisfy them with the ring.Best regards, [redacted]

Review: I purchased a ring from Gemologica, from their men's emerald ring collection. The pictorial representation of the ring is misrepresentative of the actual quality of the ring. I paid for an upgrade to 14k gold, as well, making my purchase price $700. I also paid for expedited delivery, although free, regular rate delivery was offered. I point that out because there was no freight cost to the seller. I looked at several men's emerald rings. All of them had some pictures to represent what you would be getting. Some of them also included an inside view that showed the ring as being filled in with the metal of choice. When I received my ring, it was completely hollow, in terms of the physical construction of the metal that makes up the crown, supporting the gemstone. The band was also very thin; thinner than I have seen since I was a child and there were free rings in Cracker Jack boxes. Being extremely dissatisfied with the quality, I contacted Gemologica to get a Return Authorization Number (RAN).

The intial response from their customer service was to offer an exchange to a newer version, that they did not have on their site or have pictures of. The newer version was filled in, inside the crown, and they tried to support this with a photo of another ring that actually looked nothing like the one I ordered, save for the fact that it had an emerald and gold colored metal. At first, in the email communications, they offered this exchange at no additional cost. I agreed that I would try this, provided that, if I did not like the new version either, I could return that. They agreed and then indicated that it would be no more than a $180 additional cost. I pointed out the earlier email and they retracted, saying that it would be no additional cost. I thought about this, overnight, and decided that I wanted to return the ring for a refund. I emailed their customer service representative and requested the RAN#. I was informed that it would be a 25% restocking fee to return this item, as well as subtracting the cost of shipping from my refund. Since I paid out of pocket to have this shipped to and from me, that should not be a factor. The reason that the restocking fee is 25% is because this ring is listed as "custom made". I think that this company is stretching the limits of the definition of "custom made". My ring was made and shipped within 10 business days. I believe that "custom made" means that someone has to put the gemstone of your choice into a mounting of your choice and ship it.

To support this theory, I visited their site again, today. I looked at the description of the first 36 men's emerald rings that I encountered. Every one of them, (no matter what the metal), was listed as "custom made". Also, I noted that almost every one of them did not have a pictorial view of the inside of the crown of the ring. The ones that I did see where made of sterling silver ( a less costly metal) and one white gold ring. So, the other 33 where inconspicuously missing any inside view of the ring. I also noted that the average price of the first 36 rings was $340. In my case, mine was originally $500, with a $200 upgrade from 10k to 14k gold. So, if the customers are using the free shipping option, and are dissatisfied to the point of returning the item, they are getting charged an average of $85 for restocking and the cost that Gemologica allegedly pays for the shipment. Customer returns are shipped at the customer's cost. In my case, I paid $28.90 to ship the item to me and over $24 to ship it back. So, in addition to the $50+ in shipping that I paid, I am being penalized $175 to return this item.

I have the entire email thread from all of my communications with Gemologica customer service and I have photos of the ring that I received. I don't feel that I should be penalized the amount that they are asking for because I feel that the ring was falsely represented. I have communicated this to PayPal, which was my method of payment, and now to you. I will be sending Gemologica a copy of this correspondence so that they are aware of it. This was to be an anniversary gift from my wife, on our first anniversary. Very disappointed with the ring quality and dubious about their business ethics. One could make a living on the restocking fees, alone, since every ring appears to be "custom made" and the customer pays for the shipping if they are not satisfied.Desired Settlement: A fuyll refund of the selling price of the ring; $700.00

Business

Response:

To whom it may concern,

This is in response to consumer complaint #[redacted]. This customer also filed a complaint with paypal regarding this order, where we are actively working with them to reach a resolution.

This customer purchased a custom made ring from us. Our return/exchange policy on custom made items can be clearly found on our website here:

As we have a significant amount of costs which are unrecoverable if a customer returns a custom made item, we are required to enforce this policy. When the customer first contacted us regarding this issue we offered to them, free of a charge, an exchange to another ring in an attempt to make them happy and satisfied with their purchase. They were at first happy with this offer, and then later on decided to decline it. At this point we are either able to honor the first offer which we made to them, or need to enforce our clearly stated return policy on custom made items which includes a 25% restocking fee.

Thanks,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I am not convinced that this ring, or any other, is truly "custom made". As I said, I went through the first 36 rings in the category that I selected and every one of the rings was marked as "custom made". I am not readily inclined to continue checking each and every piece of jewelry that they make to see if they are all "custom made". But, I'll bet that the majority, if not all, of them are.

I realize that this falls outside the realm of what the [redacted] is set up to do and, perhaps, this is something that should be communicated to the State's Attorney General for review.

I also realize that I am not going to get any further satisfaction out of Gemologica, so I a willing to close my complaint with you, although I would prefer to leave it as unresolved.

Thank you!

In order for the [redacted] to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

To whom it may concern,

This is in response to [redacted] complaint #[redacted].

We are a little confused to what this customer's complaint is even about anymore. It appears that the customer is now claiming that the ring which was purchased is not custom made, even though we clearly state that it is in a minimum of 4 different places both before, during and after checkout. The style ring that the customer purchased is available in 4 different metal options (10K yellow and white gold, 14K yellow and white gold), 15 ring size options (size 7-14 whole and half sizes) and 12 gemstone options. This means that this one style is available in over 500 combinations - if the customer really believes that it's possible for us to stock all of these, we would simply state that they are mistaken.

We do hope that this amicably resolves all of the customer's issues.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that the matter has been resolved.

Sincerely,

Be very careful in placing an order with this company. The stones are not covered/guarded underneath. The ring I bought for my husband, did not fit correctly, and the stones would scratch on the top of his finger where they came down into a sharp point. No protection for your fingers. I returned the ring, and was charged 25% restocking fee, plus $12.95 shipping from my purchase price. I had to also pay the shipping cost to return the ring. This cost me over $105.60 to return something I could not use. I am very disappointed in this entire purchase. Will not buy from them again, or refer them to others. Please read everything and be sure you want what you are ordering, It is very costly to you if you have to return it.

I purchased a necklace and bracelet back in May 2015. The bracelet was delivered, however, the necklace hasn't. When I track the package it shows it was delivered, but it is not here. I contacted local post office and they stated that I would have to contact Geomologica, so I sent an email to customer service, Judy, and she said I would have to fill out a claim form, I did this and sent it back via email and regular mail on 6-25-15. I send numerous emails and its the same response we are working on it. Well my credit card was charged for this and still nothing, their customer service is awful. There isn't a contact number, and they have now stopped responding to my emails.

Review: I placed An order For a Ring May 2015 And heard Nothing from Them Ever Since Even After They Were Contacted By my self.I Still Have Not received The ring.I Have proof of PurchaseIn my EMailDesired Settlement: Refund

Business

Response:

To whom it may concern,This response is in regards to complaint # [redacted].We are unsure why we never heard from our customer directly regarding this order, however this order was shipped on May [redacted]. The [redacted] tracking # for this shipment is [redacted].Best regards,Cindy W[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]I [redacted] Still have Not Received my Purchase. Gemologica Claims My product Was Sent May [redacted] via [redacted] Tracking Number [redacted]. Cindy W[redacted] (Manager) Responded To This Complaint. My Attempts Of Contacting This company By Phone Numbers###-###-#### And (###-###-#### ) Are just recordings And I Never get A Reply Back. I Made Attempts To Contact Them Through These Numbers for the last Few months With out Success.These Are the Numbers Listed To Call

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]I [redacted] Have Already Requested From manager Of gemololgica .com Cindy W[redacted] to Resend My purchase To Which She failed to do so. Yes Miss Cindy W[redacted] Resend My Already Paid For Merchandise.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

As requested the customer's package has been resent to the original address as follows:[redacted]

[redacted]The U[redacted] tracking # for this reshipment is [redacted]

Review: [redacted] from your customer service wrote me back after I emailed a complaint about your jewelry. My daughter wears screwback earrings and these are the first I ever received with regular earring back on them. The jewelry was such poor quality that when I tried to take the back off. And yes I did try screwing them off, they broke in two. [redacted] kept telling me that I was wrong and that is the way they were supposed to be. I have never been treated like this by any customer service agent. She never offered any resolution. I will never shop from this site again.Desired Settlement: I would like a full refund for this defective product

Business

Response:

This is in response to complaint [redacted].

It is true that we responded to this customer multiple times trying to explain the situation. This customer purchased from us screw back earrings, which is what was sent to them. The customer believes that because the screw backs don't look exactly the same as ones they purchased in the past from different sources that they are not screw backs. We tried explaining to the customer that if they feel the end of the earring posts they will notice that there are grooves on it, which only screw backs could possibly fit on. Since these are screw backs it is not possible to just pull them off like regular backings as the customer tried doing which indeed would cause damage to the earrings.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have never seen screwbacks made this way. Even if they are so called screwbacks, I barely put any pressure on them and they snapped. Looking at them, you can tell they were very poorly made. My friends looked at them and thought the same thing. This business just kept telling me I was wrong and offered so solution to rectify this issue. I am out a lot of money for something that is completely useless. I will never shop from this site again and will warn others as well. Thanks for once again for not offering any solution.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

I ordered items from them worth over 200$ about 2 weeks ago, and received absolutely no information about my items, tracking #, or anything. What is worse is that they do not have a phone number on their website, so the only way I can get in touch with them is via email. I was able to find [redacted] number on Revdex.com website only. This is unacceptable for a company that sells high end products which are sometimes worth thousands of dollars. Not cool at all.

Review: I received my ring ordered on 02/**/15 at the Post Office on 02/**/15...1 day prior to my Vow Renewal with my husband. His wedding ring was stolen 2 years ago, so this was to be a replacement.

THEY RUINED MY WEDDING RENEWAL! The stone that was on this ring was a BLOODSTONE! Not a Black Star Sapphire as I requested in the order.

I looked like an it standing at the altar with him trying to explain what happened. Also, the ring size was larger than what was ordered as well. I immediately called Gemologica.com at the number I found on Revdex.com which was ###-###-####. It rang 4 times and went to voicemail and I left a detailed message on the issue with my contact information.

After we returned from our trip, 4 days later on 02/**/15, I reached back out by phone again. Not entirely sure what their "Business" hours are, but I called at 11:30am EDT at which most businesses are available. Again, I get their voicemail and leave an additional message simply requesting a callback for assistance with an order (at this point I had calmed down from the previous Saturday.

After not receiving a call the following day, I dug around on their website looking for more info and found their return policy. I was happy that it included a clause that would cover my FULL REPLACEMENT and SHIPPING due to this being Gemologica.com's mistake. I followed their instructions and submitted my order information, name, email, and the reason for my return/exchange in their Contact Us form. I didn't receive a confirmation in my email that it was received but I submitted on their site per their instructions.

I waited ONE FULL WEEK to give them ample time to respond, and I heard nothing back from them as of 03/**/15. The following day, I called again around 2pm and was sent to voicemail again, I didn't bother with a message, I went straight to their website and resubmitted the same claim. This past week has been the last straw! I resubmitted the claim a 3rd time on 03/**/15 in hopes of receiving a response, one last ditch effort.

I am still out my $266.50, unhappy husband and a bitter aftertaste in my mouth from a sour sale.Desired Settlement: I no longer want them to correct the order as they're unreliable and unresponsive. I can't even trust that I would receive my order should I send it back for corrections, given the NUMBEROUS complaints i've found online. I require a complete and total refund from Gemologica.com due to the quality of their service and error on my purchase.

Business

Response:

To whom it may concern,This response is for complaint #[redacted].We responded to this customer within hours of receiving their first email. We had provided them with a prepaid return shipping label (which I have again attached to this response) to address any issue with the stone that they were stating and promised to resolve it promptly. We suggest that the customer check their spam folder to ensure that our responses are not accidentally winding up there.Best regards,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I have thoroughly checked my email for ALL correspondence and have not seen any proof of a response. Thank you for supplying a return [redacted] postage stamp for outgoing mail.However, nothing has been mentioned in regards to the refund requested for this unit and I would like to have that documented prior to sending the item back.Thank you!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

To whom it may concern,We will most certainly issue a refund when we receive the ring back if you no longer want it.Best regards,[redacted]

This company is absolutely horrible. I ordered a men's sapphire and white gold ring from Gemologica for $250.00. What a mistake that was. First off, it took forever to be shipped, and when I emailed customer service (because they are so bootleg and unprofessional to not even have a phone number), some worker named [redacted], could not even write a complete response without having grammatical errors in her writing. Now, that should ring bells automatically because no respectable company should have inept workers working for them.

Now when we finally got the ring, it came in a flat white box. When we opened the box, inside was the packaging and holding for earrings! If you're gonna get a ring, have it come in the appropriate box. And do not have earring holders inside of the box either. The company probably wanted to fill up the space in the box (being that it wasn't the right box- and it was cheap and made of cardboard). Also, no certification for the ring was included, so you could be buying fake rings.

Now the actual ring... This ring was a joke. The ring was supposed to be white gold- and white gold usually has some weight to it. This ring did not. What so ever. The inside of the ring was hollow and not the same texture all around. You could probably cut your finger from the inside of the ring. The stone most likely not sapphire, just a toy gem. The ring was a size bigger than I wanted, their mistake. The ring honestly could have broke if pushed on hard enough. It was truly a let down.

Now we're in the process of returning the ring. They certainly have this part detailed so beware. There is a restocking fee that you'll have to pay, shipping and handling. There are no full refunds which is a major let down. We should not have 20% of our money taken for absolute garbage. This place needs to be out of business. CUSTOMERS DO NOT BUY ANY ITEM OR LET THESE PEOPLE SCAM YOU!!!!!

This company is absolutely horrible. I ordered a men's sapphire and white gold ring from Gemologica for $250.00. What a mistake that was. First off, it took forever to be shipped, and when I emailed customer service (because they are so bootleg and unprofessional to not even have a phone number), some worker named [redacted], could not even write a complete response without having grammatical errors in her writing. Now, that should ring bells automatically because no respectable company should have inept workers working for them.

Now when we finally got the ring, it came in a flat white box. When we opened the box, inside was the packaging and holding for earrings! If you're gonna get a ring, have it come in the appropriate box. And do not have earring holders inside of the box either. The company probably wanted to fill up the space in the box (being that it wasn't the right box- and it was cheap and made of cardboard). Also, no certification for the ring was included, so you could be buying fake rings.

Now the actual ring... This ring was a joke. The ring was supposed to be white gold- and white gold usually has some weight to it. This ring did not. What so ever. The inside of the ring was hollow and not the same texture all around. You could probably cut your finger from the inside of the ring. The stone most likely not sapphire, just a toy gem. The ring was a size bigger than I wanted, their mistake. The ring honestly could have broke if pushed on hard enough. It was truly a let down.

Now we're in the process of returning the ring. They certainly have this part detailed so beware. There is a restocking fee that you'll have to pay, shipping and handling. There are no full refunds which is a major let down. We should not have 20% of our money taken for absolute garbage. This place needs to be out of business.

-NOT A HAPPY CUSTOMER >:/

Review: I placed a order with this company. I went back to review the information, and found it wasnt what I thought it was. But the order had gone through. I do not want this order and I have tried to contact the company but the phone number listed for them goes straight to voicemail and you cant leave a message. This turns out to be a very shady looking company after looking more into them. I want my money fully refunded which shouldnt be a problem because they still show it as pending.Desired Settlement: I want my money fully refunded which shouldnt be a problem because they still show it as pending. with that being in a timely manner because of the unreliableness that the company projects.

Business

Response:

To whom it may concern, This response is in regards to complaint #[redacted]. At Gemologica we take customer service and our feedback very seriously. It is our practice to correct every situation possible to our customer’s satisfaction. This customer's order was cancelled 2 hours after placing it as requested. The customer was notified of this via email by us, and was also informed from [redacted] that a refund was issued to their account for it also 2 hours after they initially placed their order. Sincerely, Cindy W[redacted]

Review: On October *, 2014 I ordered a ring as a gift for my husband. The ring arrived and I gave it to him in December. A few weeks later, a chunk of the blue topaz broke off. I contacted gemological and was told to send the ring back along with a check in the amount of $12.95 for return shipping. The company was going to repair the ring. I mailed the ring to them on February **, 2015. According to [redacted] tracking, the ring was received by Gemological on February [redacted], 2015. My return postage check cleared my bank account on February [redacted] 2015. After four weeks passed without hearing from the company, I contacted them via their email; as directed on their customer service website. I did not receive a response. I waited another week and sent a follow up email. A representative sent me the following message, "Thanks for writing again [redacted]. We responded to you last week and will try doing so again. We are looking into this and will let you know shortly". More than a week had passed from their original "looking into it" reply. I sent another email asking for a replacement ring or refund and, once again, no communication. If the company lost the ring, they should take responsibility and say so. At this time, I believe they have no intention of returning my ring or my money.Desired Settlement: I would be happy to have a replacement ring or a refund in the near future. I would be hesitant to take their word related to satisfying this problem.

Business

Response:

To whom it may concern,This response is related to issue [redacted].We have tried contacting this customer numerous times regarding her purchase. The customer sent back a ring to us which they wanted us to repair, which we are in the process of completing. It was necessary for us to order a new gemstone to repair this ring which has taken us longer than expected to receive. The completed ring will be shipping back to the customer on or before next Tuesday, April [redacted].Best regards,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,