Gemologica.com

Purchased two rings for our engagement and when they finally arrived one ring was completely different than what I paid for. I emailed Gemologica immediately and after they tried to first convince me I ordered this ring I’d never seen, I was told to send it back without receiving any instructions or return shipping labels or packaging. I sent the ring back and the USPS stole the ring out of the package. Now Gemologica is refusing to send me the ring I paid for unless the incorrect ring that was stolen from the postal office is returned. With little chance that things like that are recovered in the USPS, I’m now out of a ring, all the money I paid and our engagement proposal is ruined. If I ordered food and it get to my door and is the wrong order and I send it back and the door dash guy eats it or steals it, do I not get the food I paid for or a refund? This makes no sense to me and is absolutely bad business!

To whom it may concern,We will most certainly issue a refund when we receive the ring back if you no longer want it.Best regards,***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Yes, I spoke to [redacted] who told me I would receive a full refund if there was damage to the ringI am waiting for the remainder of my refund Thank you, [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

To whom it may concern,Please note that [redacted] never made such a statement as the customer is claimingWhat [redacted] did state, as well as follow through on, is that we would send the customer a prepaid return shipping label to check the ring according to the customer's allegations and call them regarding itAnd in the event that the ring was damaged/defective as the customer was alleging that we would in that case, and only in that case, issue a full refundAfter contacting the customer we quickly realized that this was not a matter of anything wrong with the ring, rather they simply had buyer's remorse and didn't want the merchandiseAs such we issued a refund in accordance with our clearly listed return policy for custom made items.Please consider this case closed, unless the customer wants to take us up on any of our previously made offers to satisfy them with the ring.Best regards, [redacted] ***

To whom it may concern,This response is for complaint # [redacted] .We responded to this customer within hours of receiving their first emailWe had provided them with a prepaid return shipping label (which I have again attached to this response) to address any issue with the stone that they were stating and promised to resolve it promptlyWe suggest that the customer check their spam folder to ensure that our responses are not accidentally winding up there.Best regards,***

Dear ***,This response is regards to customer issue # ***.Gemologica spent a significant amount of time tryingeverything possible to make our customer *** *** *** fullysatisfied with her purchase, and continue to do soOur head of productionpersonally contacted her numerous
times to both explain the production processregarding this style ring, and to offer any and all possible solutions toensure her complete satisfaction with her ringThe issues which the customerraised had nothing to do with any manufacturing defects, but rather personalpreferencesDespite this, we still offered free of charge multiple things thatcould be done to ensure her satisfactionThe customer declined these offersand simply requested a refundOur stated policy for returning custom maderings is clearly listed on our website, which can be found here:***As the customer declined any and all attempts on our behalfto ensure her satisfaction it was determined that the real issue was simplythat the customer no longer wanted the ring as opposed to there being anything wrongwith itAs such a refund was issued in accordance with our stated policyAllof our offers made to please the customer, free of charge, are still availableshould the customer change her mind and still want the ring.Yours truly,*** **

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I seems to me, my complaint wasn't read because the issues weren't addressedThere were multiple things wrong with the ring I purchased and the head of manufacturing only offered to repair thing, he offered to have the dark spot on the side of the ring polishedHe didn't offer to repair the damaged prongs, the dent in the ring, the stone that is out of its place, or the stone that is raised above the others and not "below the surface" like the ring designIf they tried everything to make me fully satisfied why didn't they try to fix all the problems with the ring? I would have loved this ring if it were made correctly, it's not personal preference to have a ring made correctlyIf this exact ring were to be purchased from another jewelry company it would be perfect to the naked eye, but this ring has a lot of flawsI don't want to keep the ring because they won't fix it*** offered to allow me to return the ring with no restocking fee since the ring was damaged, his word is no goodAfter my first complaint I emailed the customer service lady, Judy, to ask about my refund and I never received a response from her.Would you buy this ring for a wife, sister, or daughter and be proud of your purchase? ***, ask yourself thatPlease have *** and *** ask themselves that too. Thank you,*** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

To whom it may concern, This response is in regards to complaint #[redacted]. At Gemologica we take customer service and our feedback very seriously. It is our practice to correct every situation possible to our customer’s satisfaction. We have been dealing with the customer’s bank directly to...

resolve this issue. Due to privacy issues we will continue to resolve this with the customer’s bank only. It should be noted that this customer attempted to receive funds back from us stating that the item was not as described less than 24 hours after placing their order – long before they even received the item. Sincerely, Cindy W[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]I [redacted] Have Already Requested From manager Of gemololgica .com Cindy W[redacted] to Resend My purchase To Which She failed to do so. Yes Miss Cindy W[redacted] Resend My Already Paid For Merchandise.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

To whom it may concern, This response is in regards to complaint #[redacted] At Gemologica we take customer service and our feedback very seriously. It is our practice to correct every situation possible to our customer’s satisfaction. We do acknowledge a delay in reshipping out our customer's proper...

ring but have since replied to their email inquiry regarding the status of their order. In case our customer didn't receive our response on February [redacted] to their email dated February [redacted], we will go ahead and respond here again. We are expecting to receive back in stock the proper ring for their order the week of February [redacted], at which time we will promptly ship it out with express shipping to help make up for some lost time. If our customer no longer wants to wait we simply request that they let us know so that we can promptly issue a 100% refund. Sincerely, Cindy W[redacted]

To whom it may concern,   This response is in regards to complaint #[redacted].   At Gemologica we take customer service and our feedback very seriously. It is our practice to correct every situation possible to our customer’s satisfaction.   We have been in contact with this customer...

via our website email. As requested the customer was issued a refund according to our stated our return policy for custom made items.   Sincerely, Cindy W[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 Yes, I spoke to [redacted] who told me I would receive a full refund if there was damage to the ring. I am waiting for the remainder of my refund.  Thank you, [redacted]
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved although their deceptive product description which states that each piece is custom made was clarified by them stating in their response that they've "struggled to get this piece back in stock".
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

the correspondence I have received to this point has been vague at best. Had I been aware of a 2 month lead time required by Gemologica, I would have searched and purchased elsewhere. An emailed response to tell me my order was being shipped in mid January was acceptable. A follow up on my part two weeks later to inquire and to be told only after inquiring that my order would be another few weeks isn't likely to be tolerated by many consumers. An apology for inconveniences along with some monetary compensation rather than just "lip service" would be appreciated.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

To whom it may concern,This response is related to issue [redacted].We have tried contacting this customer numerous times regarding her purchase. The customer sent back a ring to us which they wanted us to repair, which we are in the process of completing. It was necessary for us to order a new...

gemstone to repair this ring which has taken us longer than expected to receive. The completed ring will be shipping back to the customer on or before next Tuesday, April [redacted].Best regards,[redacted]

Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]I [redacted] Still have Not Received my Purchase. Gemologica Claims My product Was Sent May [redacted] via   [redacted] Tracking Number [redacted]. Cindy W[redacted] (Manager) Responded To This    Complaint. My Attempts Of Contacting This company By Phone Numbers###-###-#### And (###-###-#### ) Are just recordings And I Never get A Reply Back. I Made Attempts To Contact Them Through These Numbers for the last Few months With out Success.These Are the Numbers  Listed To Call
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

To whom it may concern, This response is in regards to complaint #[redacted]. At Gemologica we take customer service and our feedback very seriously. It is our practice to correct every situation possible to our customer’s satisfaction. Our records show that this customer contacted us on Saturday June...

[redacted] to inquire about the status of their custom made order. At the time the customer placed their order, they were notified in a minimum of 3 different places, including on their order confirmation receipt that it would take us 5-10 business days processing time for the custom item to be made before it ships and that it would ship via their chosen shipping method after the processing time was complete. On Sunday June [redacted], 6 hours after they contacted us regarding the status of their order, we wrote back stating that it would be shipping the following day, which it did that morning. After the order shipped the customer then filed this issue. As this order has already shipped the customer will need to contact us when they receive it if they would now like to return it. Sincerely,Cindy W[redacted]

To whom it may concern,This response is in regards to complaint # [redacted].We are unsure why we never heard from our customer directly regarding this order, however this order was shipped on May [redacted]. The [redacted] tracking # for this shipment is [redacted].Best regards,Cindy W[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I have thoroughly checked my email for ALL correspondence and have not seen any proof of a response. Thank you for supplying a return [redacted] postage stamp for outgoing mail.However, nothing has been mentioned in regards to the refund requested for this unit and I would like to have that documented prior to sending the item back.Thank you!
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]