Geico Corporation

Review: Adjustor-[redacted] failed to evaluate my car for all damages. Front-end not repaired, power steering makes awful noise. Requested tow car to [redacted]

3/1/14 my car was towed to [redacted] (Geico Xpress Center)on [redacted], Fl.[redacted] for repairs to rear bumper, rear lamps, trunk lid due to car was involved in a hit & run, which dented trunk, front end has scratches due to hitting curb, which wasn't repaired. Car makes loud sound from power steering pump, which it wasn't making before. Assuming due to the impact of car being hit from back, messed something up with power steering. I asked [redacted] to inspect pump & they said it has a leak. I knew nothing about a leak because in Dec [redacted] checked my car out & power steering was fine. My main concern was the sound from power steering pump, as well as the damages. I spoke with [redacted], adjustor supervisor seeking help regarding this matter, but rather than being helpful, he was very rude & very adamant about Geico will Not fix front end or noise. [redacted] had an irate attitude, he in fact told me; Geico was not going to repair the front end of my car, he didn't believe my car was hit from behind & he was looking at my address on Google maps & there are No bushes in my front yard. My deductible was $750 but because [redacted] couldn't locate a part for trunk, they deducted the cost from my deductible which left my part to pay $615.62 and Geico paid $600.20. I paid [redacted] by check #[redacted] for unfinished repairs to my car. [redacted] told me they wasn't going to fix power steering pump because it wasn't accident related & the scratches on front of car was not going to be fixed either. My car was not making any noises before it was hit, nor did it have the scratches on front-end. All I asked was them to fix noise, as well as front end, which [redacted] clearly told me, a customer who never had to utilize insurance, great driving record, no accidents or tickets..NO! The parts to repair my car at [redacted]s was $132.50 but when they included body labor ($633.60), paint labor ($303.60), paint supplies (186.30) and other charges ($2.50),plus taxes ($94.20) totaled: $1,350.20 which in my opinion was a rip off. Since *. [redacted] wasn't going to repair front end or power steering noise, I had car ([redacted]) towed to [redacted] Dealership in [redacted] because in December they checked out my car thoroughly (tune up) and power steering was checked out Fine, no problems. I pay my insurance auto draft monthly and I'm frustrated because, to know Geico would treat a loyal customer in such a way. They canceled my rental contract on 3/22/14 so [redacted] called me on 3/28/14 for payment on rental, which was suppose to be extended by *. [redacted] denied my extension so I had to pay [redacted] $256.19 out my own pocket. I spoke with a customer service rep for Geico after I made payment to [redacted] & she said someone forgot to send renewal of rental app to [redacted] which entitles me my money back for a job unfinished.Desired Settlement: I'm seeking all monies paid by me back for a job undone. Geico didn't finish my car repairs & for *. [redacted] rude behavior of calling me, the customer; A LIAR!! Told me he didn't think my car was hit, he didn't think it went on curb & for not extending my rental. For my efforts of getting my car towed from one place to another place in order to get fixed. Settlement I'm seeking is deductible paid by me to [redacted], when car wasn't finished ($615.62) & for monies paid by me to [redacted] ($256.

Business

Response:

April 16, 2014Dear [redacted]:Thank you for your letter of April 5,2014, regarding [redacted]’s claim.On March 14, 2014 [redacted] requested us to tow her vehicle to [redacted] Paint and Body for repairs to her 2000 [redacted] from a hit and run accident. The only discussion we have documented in regards to [redacted] was that she was going to take it there for a second opinion for the power steering and the supervisor told her that she could have the shop call him if they felt it was accident related. The GEICO adjuster wrote an estimate on the vehicles rear damages in the amount of $1350.20. This included repairs to the rear bumper, trunk lid and license plate pocket.She had mentioned to the adjuster that her power steering pump was making a noise since the accident. The adjuster stated we would have the shop inspect it. Upon the shop’s inspection of the power steering pump it was determined that there was a whining noise and seepage that was due to wear and tear and no physical damage was found.When [redacted] picked up her vehicle she was told that the license plate trim on the trunk was no longer available for her vehicle. The shop told her they would fix it as best as possible in which they were successful and refunded the $125.00 plus $9.38 sales tax to her by subtracting it from her $750.00 deductible. This brought her charges at the time of pickup at $615.62.The scratches in the front were discussed with the adjuster and supervisor and neither could relate this to the rear collision. There was no supporting evidence to show even a possibility that those types of scratches could have been caused by this loss. At no time did our adjuster or supervisor show an irate attitude or rudeness. As a courtesy to the [redacted] we have extended her rental up to the policy limits.?If you have any questions, please feel free to contact [redacted], Auto Damage Manager, at ###-###-####.Very truly yours,?

Review: While filing a claim with GEICO in an attempt to schedule a time and location to repair damages to my vehicle, I was informed that I would have to have a GEICO clai** adjuster inspect my car first The agent I spoke with over the phone said that I would have to wait nearly a month (22 days) and travel to another state to see an adjuster. I visited GEICO's website and was able to schedule an appointment the next day.

Business

Response:

July 7, 2014

Review: My truck was stolen 6 1/2 weeks ago (the truck was found). I have yet to receive any compensation from Geico. Everthing was stolen out of it and it had been wrecked. I have had nothing but a run around. The truck set for 1 week before my mom called and ask when the truck would be moved. Answer: Geico doesnt have an adjuster in this area per [redacted] (an agent). 2nd week: Truck finally gets moved after we found the tow company and got it moved on our own. 3rd week: Got transfered to a [redacted], the truck then sat at [redacted] shop waiting on that company to do the all the work up to give to Geico for assessment. 4th week: Called [redacted] everyday to no avail, the truck sat at [redacted] for 3 weeks. [redacted] said he was waiting on pictures, the lady at [redacted] said she was sending them. 5th week some company per Geico was supposed to pick up the truck, it sat for another week. I called [redacted] back he says he will do the assessment, he does, and says the truck is worth $3200.00....ok fine. Now here we sit another week and have NOTHING!!!! I made 100's of phone calls to Geico. I called [redacted]s Supervisor) the same amount of times and she has yet to pick up her phone, I have gotten her voice mail EVERYTIME!!! I NEVER missed an insurance payment. And I need this money for another vehicle to drive to work. It will be 7 weeks come Friday, August 23rd. over a $3200.00 truck. RIDICULOUS!Desired Settlement: He needs his money! As soon as we can get it. So, we can put this very unpleasurable ordeal behind us.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: This letter has nothing to do with my vehicle or me. It is for someone else.

Regards,

Business

Response:

September 3,2013

To Whom It May Concern:

On July 6,2013 our policyholder, **. [redacted], reported that his 2000 GMC Sonoma was stolen but later recovered with damage from the theft. We asked **. [redacted] to obtain an estimate of repair, with photos, from his body shop of choice and forward it to us for review. We received the repair estimate on July 29,2013, but no photos of the damage were included. We subsequently received the photo of damage on August 2, 2013 and were able to determine that **. [redacted] truck was a total loss. Our auto damage adjuster extended a settlement offer in the amount of $2,954.00, which **. [redacted] accepted.

We transferred **. [redacted]' claim to our total loss department on August 9,2013 so the necessary documents could be obtained and **. [redacted]’s total loss settlement payment could be issued. The total loss department made several unsuccessful attempts to contact **. [redacted], inducing emailing a letter of correspondence, asking him to contact us in reference to his GEICO claim.

On August 16,2013, we ware able to make contact with **. [redacted] to inform him of what was needed to resolve his property damage claim. We received the necessary documents from his lien holder and issued them a payment in the amount of $2,115.59 on August 19,2013. We received **.[redacted]' title and issued his equity payment of $838.41 on August 27, 2013.

We sincerely regret any inconvenience **. [redacted] experienced during our handing of his claim. We believe this matter has now been resolved. Should you have any additional questions, please contact our Auto Damage Manager, [redacted], at ###-###-####.

Sincerely,

Review: I called Geico to inquire about adding Renter's insurance on 11/01/2013. The agent assured me that by adding Renter's through Geico I would qualify for a discount on both my Auto and Renter's policies. Because of the two promised discounts I decided to purchase a Renter's policy through Geico I also talked to an agent on the Auto side after agreeing to purchase the Renter's policy who assured me of the same discounts. She even went as far as explaining that one discount would be a credit back to my [redacted] and the other would arrive by check.

When the check for the discount I was promised never arrived I called Geico back, this was on 11/27/2013. The agent I spoke to this day researched the transaction and told me the previous two agents had misinformed me. He stated that they were not filed to give that discount in WA. Upset about being given misinformation by two agents that influenced my decision to purchase I asked to cancel the policy. The agent cancelled my policy, but told me that in addition to pro-rating my refund a $30 policy (fixed costs) fee would be subtracted from my refund.

I called back and asked to speak to a manager as I felt I shouldn't have to pay the fee since I was given misinformation that affected my decision to purchase the policy. I was told that a manager would need to call me back later. After waiting a few days I called back and was told a manager would call me back in a day or two. After waiting a few days I called back and was told that a manager would call me back tomorrow. Again a few days went by and I called back on 12/05/2013. I was told on 12/05 that a manager would absolutely call me back on Monday to discuss the situation. I waited until Tuesday the 10th and then called back. Again I was told that they were sorry but that a manager would call me back by 6:00 p.m. pst that night. Again I never received the call back I was promised and so I contacted Geico again on 12/12/2013. This time I was finally given a manager to talk to. He explained that despite the fact I cancelled my policy due to Geico's error, there was no way I would be refunded the policy (fixed costs) fee.

My complaint is that Geico's agents (two separate agents in two separate departments) gave me misinformation which affected my buying decision. They essentially refused my multiple reasonable requests to speak to a manager about my situation. They are now refusing to refund me money that I feel I shouldn't be charged as I am only cancelling the policy due to their own error.Desired Settlement: I would like the $30 policy (fixed costs) fee refunded. The policy was only cancelled because of misinformation given by multiple Geico agents. Geico should take responsibility for the employee's error.

Business

Response:

Hello [redacted],

We will contact **. [redacted] directly to address his concerns.

Please contact me by email or at the number below if you have additional concerns or questions.

Thank you,

Consumer Relations

GEICO Region 10

Phone: ###-###-####

Fax: ###-###-####

Email: [redacted]

Review: I am being billed twice for somethng that was Geico's fault. They say they are gonna have a manager call me but nobody calls and now its all due tomorrow night at midnight.They are making us pay for last month and this month which means I wont have food.Desired Settlement: I want my money back and the policy set up for payments with my card

Business

Response:

April 01, 2013

Review: I have been with Geico for about 7 years now. I used to be under my dad's insurance and last month I switched to my own name. We usually have the road side service with Geico. I had a dead battery the other day and when I went to call the road side services they told me that I don't have it. when I called in for customer service I asked to have my services set up similar to my old policy under my dad's name. Anyway, when I found out that I don't carry the service I just added the service online so I can have someone come out whenever I need a jump. I went online and added the service for my emergency and on the website I was told that my services would be effective at midnight. The next day after I got a jump from my neighbor my car dies again. It's the battery and I already fixed it but when I called in Geico for assistance they told me that they are aware of the ongoing chronic condition going with the vehicle. Let me make it a little simple, by trying to use words like "Chronic" against a doctor is pretty stupid. The battery was a bad one on a 2 years old car and I didn't know it but there is no reason for this company to leave strangled without a jump start. I literally felt disrespected and felt like I am paying my money for nothing to these guys. The supervisor **. [redacted] refused to help me and pretty much told me on the phone " come on the service is only an extra $6 on top of your insurance". I felt insulted and this is not right! I pay close to $1000 to Geico every year and I have never an accident to cost them anything and yet they still couldn't help me with a jump. You guys are thieves and I am not ashamed of telling you that. If it wasn't a law to carry insurance I would never fill some lazy [redacted]'s piggy bank. I had to purchase a portable jumper and miss a day at work because I didn't receive the service I am paying for.Desired Settlement: I want some sort of reimbursement for my time and the hassle this company caused me. I just want to know what I have been paying for? In the TV commercials you guys are saying that you are trying to help people save money, but your service have actually cost me a day at work which is about $150 an hour in doctor compensation and patients' health, also $100 portable jumper. I am not asking to pay me for my hourly work but an explanation that is not true bt and it actually makes sense rather than what **. [redacted] was trying to tell me.

Business

Response:

July 3, 2014

Review: I was in a car accident in March, the same day my policy was reinstated. Just my luck. I reported the claim that same day. Geico came out that same week if I can recall correctly. The adjuster handling my case requested additional information. Which I did provide. I provided the street name the accident took place. Well was finally able to get my car towed to [redacted]. A few days later [redacted] calls me and says they are waiting to get another estimate for my SUV because it was gonna cost more than they had expected. So a gentleman by the name is [redacted] called me and left a voice message stating that he went to [redacted] to reinspect the damages on my car and he let me know what else was needing to be repaired and the total amount that it would cost and that the supplemental had been approved. That being said I didn't worry about anything at that point because according the the insurance company it was going to be taken care of. Well about 2 weeks later the repair center calls be and says that I need to speak with the insurance company because they aren't going to cover the costs for the repair. So I called [redacted] and he says that the investigation has not yet been completed. Here I am almost 3 months later, no car, no nothing. I have provided as much information as I can to Geico. According to Geico.... the damages done to the SUV & car do not match. I am extremely upset because I have been paying a ridiculous amount just to have my car insured by Geico. Why? Because they are a great company. Well at least up until now.Desired Settlement: I would like my SUV repaired, as it is still at the [redacted] and also need something to be done about the car that was considered totaled as well.

Business

Response:

June 9, 2014

Revdex.com of Metropolitan Washington DC and Eastern Pennsylvania

1411 K St. NW, 10th floor

P.O. Box 149104

Washington, DC 20005-3404

RE: CASE NUMBER: [redacted]

COMPLAINANT: [redacted]

INSURED: [redacted]

CLAIM NUMBER: [redacted]

POLICY NUMBER: [redacted]

DATE OF LOSS: March 10, 2013

COMPANY: Government Employees Insurance Company

Dear: [redacted]

Review: I was shopping for a car. To make my choice of car I first called Geico to get a quote for the few cars I was looking in to. I bought my car based on the quote that I got. I was told it would be available at the time of buying, as it was just a few days later.

Well, a few days later I buy my car and I call Geico to insure my car with the price they quoted for me just a few days earlier so that I can take my car home.

First I was told the Quote was no longer available! Very strange for Geico to act like that.

The price Geico gave me was now $50 more! Feel cheated.

I only bought the car because the Quote I got was in my budget. I would have NOT bought the car if it was that price!

But after pushing for the Quote, first I was told they cant find it or see it. And when they saw that I was correct, they put me on hold for a while, and saw the quote, and came back to tell me it was only a Quote and they cant do anything to help me. "it's how this works".

In other words the quote they gave me was a big game! it has no meaning to it.

So why didn't they tell me this the first time a called for a Quote? Why did they tell me that it will be available for me if it was NOT?

Why did they play games with me on the phone?

Very disappointed.Desired Settlement: First, give me the original Quote.

2nd, make sure the quote lasts for as long as I have the car.

3rd, Make it clear to callers that the Quote has no meaning or stick with the quote.

4th, make sure the quote is available for the duration you say it would be.

5th, compensation for the aggravation for being cheated.

And more.

Business

Response:

April 7, 2014Dear [redacted]:This will acknowledge receipt of your request regarding the above named insured’s private passenger automobile policy. I have carefully reviewed the matter and my findings are as follows:In [redacted]’s correspondence to your organization he expresses concern he was quoted a lower premium to add a vehicle than what he was charged when he added the car to his policy.GEICO’s records show that [redacted] added a 2011 [redacted] to his automobile policy on March 11, 2014. When he was quoted a six month premium for the vehicle type in question, he was unable to provide the full Vehicle Identification Number (VIN). The vehicle symbol (physical damage and liability rating) is based upon the VIN and therefore only an approximate premium quote can be given. It is GEICO’s expectation to advise the consumer that the premium quote can only be approximate and may be subject to increase/decrease depending upon the VIN and date added. Unfortunately, the call in question was not retained and available for review.It is GEICO’s position that all proper procedures were followed in the handling of [redacted]’s policy. It is the responsibility of the consumer to have all relevant rating information available at the time of the quote in order to receive a precise premium. If you have any questions, or if GEICO can be of any further service in this matter, please contact me at ###-###-####.Very truly yours,Michael SGEICO’s Executive Office

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]Dear Michael ** S[redacted]I am rejecting this response because: Just as you say in your response, "It is GEICO’s expectation to advise the consumer that the premium quote can only be approximate and may be subject to increase/decrease depending upon the VIN and date added".Unfortunately in this case the Geico representative did not inform me of the above, in the contrary, I was told that the quote was the price I would be paying! I asked a few times to make sure that I understand it clearly, and I was assured that this would be the final price.(I asked a few times, because I wanted to make sure that it was financially worth-it for us to buy the [redacted]. If the Geico representative would tell me the honest truth, that it's only a quote, and that they need the VIN etc. I would find the VIN and I would not buy the car!)

Review: My car a 2013 Infinity G37 was stolen from my house on 09-18-2013, I been waiting for 48 days so far and still don't have a claim resolution from Geico, their communication is very poor and it's difficult to get straight answers from their them, regarding the status of the mentioned claim.Desired Settlement: For Geico to Resolve the claim inane expedite manner since it's been already 48 days.

Business

Response:

November 22, 2013

Dear **. [redacted] and **. [redacted]:

Thank you for your letter of November 5, 2013, regarding [redacted]’s claim.

This claim was reported as a total theft 17 days after the policy inception. After a thorough investigation we have settled **. [redacted]’s claim. **. [redacted] has confirmed receipt of the payment for his personal effects in the amount of $200.00. In addition, final payment for the value of the vehicle, in the amount of $30,875.00, was sent to Nissan Infiniti Services on November 20, 2013. Per your request, please find enclosed a copy of the policy as well as the Market Valuation Report which was used to determine the value of the vehicle.

If you have any further questions, please feel free to contact [redacted], Regional Liability Director, at ###-###-####, extension [redacted].

Very truly yours

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: there is no attachment to open on message send by the Revdex.com, and as of today as per conversation with Infinity Financial Services they don't have a payment for the loss.

Regards,

Business

Response:

December 12, 2013

Dear **. [redacted]:

Thank you for your letter of, December 12, 2013, regarding [redacted]’s claim.

In response to [redacted]’s complaint that his lienholder, Infinity Financial Services, did not receive payment, please note we issued the check to the lienholder on November 20, 2013 and the check was cashed by the lienholder on November 27, 2013. We are re-submitting our prior attachments to this complaint for **. [redacted]’s review.

If you have any further questions, please feel free to contact [redacted], Regional Liability Director, at ###-###-####, extension [redacted].

Very truly yours,

Review: Geico issued a new auto policy for me on August 17, 2012 for $873.08. At the time the policy was issued, we had several discussions and review of my secondary driver, my 20 year old daughter. The policy was supposed to have been written up in consideration of both of us drivers including the fact that she is under 25 and away at school. Suddenly, Geico is now telling me after having already increased my policy amount to $902 in February 2013 that now they are going to charge me an additional $333. I feel strongly that they performed a "bait and switch" as it is difficult to move insurance companies. I explained that if we could not do better than my previous company and the price was going to be the same anyway, I would prefer to stay with my other carrier.

It does not seem fair that insurance companies can make this kind of a shift with no cause. We have had no claims and nothing has happened to warrant any change. They are telling me that my daughter was included on the policy back in August but that I was not being charged. I do not see how that is possible when we had such extensive discussions about my daughter and the GEICO representative at the time, [redacted], assured me that this would be my policy rate and that it factored in consideration of my daughter being under age 25.Desired Settlement: I believe GEICO should honor its rate with me and its end of he business deal. It is not right that insurance companies have people over a barrel with regard to pricing and increasing your policy rate without cause.

Business

Response:

See attachment or check attachment tab.

Review: My vehicle was involved in a hit and run. I called in on 12/26/13 to file a claim. There was no follow-up call since I placed my claim after hours. Called back a couple days later and was told, "Oh didn't know you wanted us to file a claim." That was on 1/2/14 and supposedly at that time I was assigned a claim adustEr from Michigan name [redacted]. I was without my car from 12/26/13 to 2/11/2014!! Being without my car was not the lack of effort from the collision shop but from my claim adjuster. I would be told one reason for the delay from [redacted] and the collison shop would be told something else. Geico as a company and my claim adjuster dropped the ball. The agents on the phone were polite and professional but telling my they are "sorry" does not satisfy. I pay close to $400 a month for terrible service. I had to do all the work to get updated while my vehicle was sitting at the collision shop. I didn't pick a policy with rental so I had to seek other means of transportation. When complaining about the overall service and mentioning to them my policy will be up in April it was like oh well, sorry. I'm very dissatisfied with Geico and I'm requesting for them to offer more than an apology.Desired Settlement: I'm requesting an adjustment with my policy if I renew to receive a discount at least 35% or an adjustment to my next two payments.

Business

Response:

February 27, 2014

Dear **. [redacted]:

Thank you for your inquiry of February 14, 2014.

On December 26, 2013, our policyholder, **. [redacted], reported that her 2007 [redacted] had been damaged while parked and unoccupied. During her initial loss report, **.

[redacted]advised that she did not want to make a claim for the damages to her vehicle at the time. On January 2, 2014, **. [redacted] contacted us to advise that she had decided to pursue a claim for damages. We asked **. [redacted] to submit an estimate and photographs of the damages to her vehicle for review and consideration. We received a call from **. [redacted]’s repair facility stating that they were unable to provide photographs of the vehicle’s damages on January 8, 2014.

We dispatched a local Auto Damage Adjuster, [redacted], to **. [redacted]’s repair facility to inspect her vehicle’s damages. On January 17, 2014, **. [redacted] inspected **. [redacted]’s vehicle and provided an estimate of damages. We issued payment to **. [redacted]’s repair facility on February 3, 2014. We also contacted **. [redacted]’s repair shop to advise that payment had been issued and requested that they release **. [redacted]’s repaired vehicle to her with a direction to pay. The shop refused to release **. [redacted]’s vehicle until receiving payment.

In an effort to speed the release of **. [redacted]’s vehicle, we stopped payment on the original check and hand delivered a payment to her repair facility. Unfortunately, the repair facility deposited both checks and their bank did not honor either. The first payment was denied due to the stop payment being issued and the second was denied because the amount matched the original denied payment. We subsequently issued a replacement payment.

We sincerely regret any inconvenience **. [redacted] experienced during our handling of her claim. We have issued payment for her loss. Should you have any additional questions, please contact our Auto Damage Manager for Michigan, [redacted], at ###-###-####.

Sincerely,

Review: we moved to new mexico called and changed our address to new mexico the guy told us we had to start a new policy couse different type of insurance for new after we did that we started getting letters from dmv in arizona telling us we have no insurance and our plates would be suspended my wife tried calling the customer service people at geico about it and they would not even talk to her told her I had to call I called today spoke to a manager couse we just got another letter saying tags have been suspended due to no insurance when I told the manager what was going on what my wife was told when she tried calling they called my wife a liar and that even though thier employ sent letter to dmv saying we no longer had insurance and NOT adding in there that we were insured in new mexico where we now live that is not thier problem its mine and this came from a managerthis company has done lost a customer and I spoke to 25 of my friends insured through this company they to are now looking for a different insurance company whether they spoke to friends they have I dont know about have no idea but I hope they did and the way geico treats thier customers get around I really doDesired Settlement: my tags were suspended and a 50 dollor fine added to it so when I am finally able to get a day off from work to transfer my car to new mexico I now have to pay that 50 dollors they either get that dropped by the arizona dmv or they are gonna pay that fine

Business

Response:

October 25,2013

Dear [redacted]:

This is in response to your correspondence received in our Washington, D.C. Executive Offices. It was referred to the Dallas, TX Regional Office for a reply.

[redacted] reported a change of address from Arizona to New Mexico on August 13, 2013. Since each state sets and governs their own insurance regulations, coverages required by the individual states may vary greatly. [redacted]’s Arizona policy was closed out and a policy was issued for his vehicles to comply with New Mexico insurance regulations.

Arizona insurance regulations require insurance companies to notify the Department of Motor Vehicles when an Arizona policy is closed out. Notification is sent electronically and the Department of Motor Vehicles is not concerned with the reason the policy was closed out

Most states allow thirty days to register your vehicles after moving into the state. [redacted] did not register his vehicles in New Mexico and the Arizona Department of Motor Vehicles sent the letter concerning insurance coverage.

[redacted] canceled his GEICO General auto policy effective October 17, 2013. We regret the loss of a policyholder, however, we must comply with the insurance regulations in each state.

We faxed a letter to the Arizona Department of Motor Vehicles verifying coverage for [redacted]’s 1996 Saturn and 2011 Chevrolet. The letter stated coverage was in force from July 22,2013 until October 17,2013.

If you need additional information please contact [redacted] by telephone at ###-###-#### or by email at [redacted].

Sincerely

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

there is nothing in there about this company calling my wife a liar to me on this phone by there management and proof positive that the person who did it was severly reprimanded for her actions and all my attempts to call the mvd in az to make sure this was sent and fine was removed has been unsuccesfull so faras in the level person I need to speak with that they send me to is always either at lunch or on phone and never return phone calls

Regards,

Business

Response:

November 7, 2013

Dear [redacted]:

This is in response to your correspondence received in our Washington, D.C, Executive Offices. It was referred to the Dallas, TX Regional Office for a reply.

We faxed a letter to the Arizona Department of Motor Vehicles on October 24, 2013 verifying coverage for [redacted]'s 1996 Saturn and 2011 Chevrolet, The letter stated coverage was in force from July 22, 2013 until October 17, 2013. However, the Arizona Department of Motor Vehicles deletes fines.

We sincerely regret any miscommunication that occurred when [redacted] spoke with a member of our management team on October 15, 2013. Both the policyholder and spouse can discuss the policy and make changes.

If you need additional information please contact [redacted] by telephone at ###-###-#### ftom 8 a,m. to 4:30 p.m. CST or by email at [redacted].

Sincerely

Review: I cancelled my auto insurance, but they still withdrew the money from my bank account days later.Desired Settlement: I have been calling since April trying to get my money returned to me. Every time I speak with a representative, I'm told that the refund is being "processed" but they can not tell me when I will actually get my refund.

Business

Response:

Signed Copy is Attached

May 20, 2014

Review: In December of 2013 I originally submitted for a quote to add a leased vehicle to my policy. I was originally quoted the rate of $220.00 a month for coverage (the rate I was paying at the time was $176.00 a month). Since the numbers were agreeable we went ahead and leased a 2014 [redacted]. A week later I received a notice that our policy was now going to cost $328.00 (plus an additional $200.00 down payment) a month, starting January 27th, far outreaching what I was quoted. Frankly if we had been quoted this figure originally, we would have never leased the vehicle, as we can’t af[redacted] that amount for insurance and the lease.

My husband and I began searching for another policy we could afford. After searching we found one with another company that was close to our original quote of $220. We then purchased this policy (1/26/2014) and proceeded to cancel our Geico policy. We first logged into the Geico account and disabled all the automatic payment options. Following that I called Geico and tried to cancel my policy. After some attempts to keep my business they finally complied with my request and cancelled my policy at which time I was told I was owed a refund of $9.

Geico went ahead and posted a full payment of $536.84 to an unauthorized credit card on January 27th. They later posted a refund of $336.44 on February 1st. When I called Geico, I was told I owed the money for the previous month, but I had already paid the payment in full. They raised the premium without permission or notification.

In closing I feel like they fraudulently raised my rate as they never sent me a bill for the month of January. Furthermore, they maliciously withdrew funds from an account that I did not authorize.Desired Settlement: I would like the refund of the remaining $200.40 that I am owed. I was never notified of these charges, nor did I approve them.

Business

Response:

February 19, 2014

Dear **. [redacted]:

We have received correspondence from the Revdex.com (Revdex.com) requesting assistance on your behalf. I am happy to provide you with the following response.

I would first like to thank you choosing the GEICO family for your insurance needs. We know you have many options when selecting an insurance company, and we truly value you as a policyholder.

Prior to 12/2/13, you were insuring a 2004 [redacted] and a 2005 [redacted], both with matching liability only coverages. Our records indicate that on 12/2/13 you sent an internet request for a quote to remove the 2004 [redacted] from the policy and replace the vehicle with a 2013 [redacted]. At the time of the quote request, the 2004 [redacted] was covered with liability only coverages and the requested quote was only to remove the 2004 [redacted] and replace it with the 2013 [redacted]. No additional changes or coverage adjustments to any vehicles were requested at the time of the quote.

On 12/18/13, you sent an internet request to remove the 2004 [redacted] from the policy and replace it with a 2014 [redacted]. In addition to this replace vehicle request, a request was also made to add collision coverage to the 2014 [redacted] and add a lienholder to this vehicle. The request to add the collision coverage was completed, but as the 2014 [redacted] did not carry both comprehensive and collision coverages, the request to add the lienholder could not be completed. An email was sent to you advising the lienholder addition could not be completed and you responded to the email that day with an additional internet request to add comprehensive coverage to the 2014 [redacted] and collision coverage to the 2005 [redacted] on the policy. The coverages were added to both vehicles and the lienholder was then added to the 2014 [redacted] as the vehicle now carried the requisite comprehensive and collision coverages. The difference in premium from the original quote to the final transaction was due to interim requests to add comprehensive and collision coverages to the 2014 [redacted] and collision coverage to the 2005 [redacted].

With the addition of the 2014 [redacted] to the policy, a state mandated California Fraud Assessment fee of $.90 was added to the premium balance and when the collision coverage was added to the vehicle, a pro-rated premium increase for this transaction of $144.35 was added to the remaining premium balance. The subsequent transaction to add comprehensive coverage to the 2014 [redacted] and collision coverage to the 2005 [redacted] created an additional pro-rated increase to the remaining premium balance of $60.14. As a result of these two mid-term policy transactions and the fraud assessment fee, the policy renewed with a remaining balance of $205.39 from the previous policy period.

On 12/16/13, you adjusted the policy to have future payments debited automatically from your credit card. The first payment was scheduled for $536.84 on 1/27/14. This payment covered the remaining balance of $205.39 from the previous policy period in addition to the first payment of $331.45 for the policy period beginning 1/27/14. Unfortunately the payment of $536.84 was debited from your account on 1/27/14, just prior to your request to cancel the policy. The policy was canceled on 1/27/14 with an effective date of 1/26/14 as per your request. A refund of $9.99 was processed for premium paid for 1/26/14 and an additional refund of $326.45 was processed as this was the initial payment for the policy period beginning 1/27/14. Unfortunately GEICO will be unable to refund the additional amount you have requested as this was owed premium on the policy up to the 1/26/14 cancellation.

**. [redacted], I hope this information has been helpful in understanding the reason we are unabie to provide you with an additional refund. If you have additional questions, please call our analyst, [redacted], at ###-###-####, extension [redacted].

Review: we had major hail damage to our pickup on June 3rd and filed a cliam for it on June 4th, and they have not gotten back with us regarding this, we have e-mailed and left several mesages, we are unable to drive this trcuk due to the damage.Desired Settlement: get a us claim check so we can get it fixed, we need this truck to get to work. Having to make other arrangements right now.

Business

Response:

July 15, 2014

Revdex.com of Metropolitan Washington DC and Eastern Pennsylvania

1411 K St. NW, 10th floor

P.O. Box 149104

Washington, DC 20005-3404

Attention: [redacted]

RE: CASE NUMBER: [redacted]

COMPLAINANT: [redacted]

INSURED: [redacted]

CLAIM NUMBER: [redacted]

POLICY NUMBER: [redacted]

DATE OF LOSS: June 3, 2014

COMPANY: GEICO General Insurance Company

Dear **. [redacted]:

Review: GEICO failed to notify me of dropping my auto insurance policy; thereby resulting in a lack of coverage for my vehicle which was stolen and totaled.

Geico Policy number [redacted] for accident claim [redacted] - A partial payment was sent 1/1/14 in the amount of $50. I received no verbal or written notification of my coverage being dropped on a [redacted] company. Nor was the Lien Holder [redacted] notified. Police report #[redacted] is forthcoming w/ the [redacted] precinct in [redacted], NYDesired Settlement: Effective coverage during AUto loss

Business

Response:

February 18, 2014

Dear **. [redacted]:

Thank you for your inquiry of February 09, 2014. The complainant, [redacted], is inquiring about his policy cancelation and subsequent theft claim.

On January 29, 2014, **. [redacted] reported to us that his 2006 [redacted] had been stolen and was last seen by him on January 26, 2014.

**. [redacted]'s policy was canceled effective January 01, 2014 due to non-payment of premium. The cancelation notice was mailed to **. [redacted] on December 16, 2013 and a post office receipt was secured at that time. Coverage for the lienholder, [redacted], was canceled effective January 17, 2014. The lienholder was notified and a post office receipt was secured on January 6, 2014. **. [redacted] did make a payment of $50.00 but this was not enough to void the cancelation notice. Payment of $145.52 was due before January 01, 2014.

The theft claim was denied as the policy was not in force on January 26, 2014. The vehicle was later involved in an accident and a second claim was established under claim number [redacted]. The accident claim has also been denied due to the policy cancelation.

We feel we have handled the matter within the guidelines set forth in New York State Regulation 64.

If any additional information is needed, please contact [redacted], Claims Supervisor, at ###-###-####.

Review: Vehicle not repaired satisfactorily causing additional repairs necessary delaying resolution further. Failure to resolve issues in timely manner.

Vehicle delivered to Geico recommended shop on July 1 with "xpress service". After numerous delays caused by proper inspections not being done and parts not being ordered, truck delivered on 7/21 with multiple issues still present and work not complete. Window replaced yet not tinted to match, glass shards in seat still, tear in seat, new seat NOT yet ordered, electrical components not all functioning such as remote start, cruise control not engaging, and brake lights not functioning, dash lights and warning indicators continually go off. Brake light not functioning properly causing severe safety issue. Truck has now been towed to dealer to properly diagnose and repair wiring issues and resolve issues that we're not completed by first shop.Desired Settlement: I want my vehicle resorted to condition before vandalism occurred on 6/30 as they promised, and a vehicle comparable to my current vehicle while waiting on repairs. It is currently unsafe to drive with wiring issues as lights such as brake lights are not working. I want that repaired and request I am a comparable vehicle or drive. Since the seat will need to be ordered and may take time, I have offered that while seat is ordered, I will drive my vehicle and allow install when it's received as l

Business

Response:

August 6, 2014

Revdex.com of Metropolitan Washington DC and Eastern Pennsylvania

1411 K St. NW, 10th floor

P.O. Box 149104

Washington, DC 20005-3404

Attention: [redacted]

RE: CASE NUMBER: [redacted]

COMPLAINANT: [redacted]

INSURED: [redacted]

CLAIM NUMBER: [redacted]

POLICY NUMBER: [redacted]

DATE OF LOSS: June 30, 2014

COMPANY: Government Employees Insurance Company

Dear [redacted]:

Review: Hit and Run Geico

[redacted]-###-###-####- Special Adjuster

[redacted]-Adjustor

[redacted]-Special Investigation Adjuster

I talked to Geico Insurance Company on the 21st telling them of a hit and run accident in where the other car forced me into the wall causing damage to my car and then drove away. I talked to two of their people on the phone the first a lady told me that she would be able to cover it, and that they would just need to get the location of where I was located and that they might be able to provide me with a rental car. I then called back the next day, and spoke with a gentlemen that told me that he would have to get an adjuster to go see my car, so they could see how much the damages were so they could find me a repair shop. They told me that in the state of Tennessee that there has to be adequate enough damage to show that I was hit by the other car. I then told the gentlemen on the phone that the tire on the passenger side of my car where it did not hit the wall was damage and now flat. I told him that I was now driving on my spare.A week went by I met with the adjuster whole told me the price and how much the damages would cost to repair.I also showed this adjuster the damages to the tire where I believe the other car did come in contact with me. I then was told to wait for Geico to call me back to tell me where I was going to have to go to get them repaired it. I then waited for about a week and a half for a call from Geico till I called them, and then was told that I would now have to see a "Special Investigation" adjuster. I then had to wait another week, and a half to meet with this "Special Investigation" adjuster who I finally met that took the same pictures of my car that the previous adjuster had taken. I also showed this adjuster the same damages to my passenger side tire that I believed was adequate enough damage to show that I was actually hit by the black [redacted] that I was involved in the hit and run accident. I waited for another week for someone to call me back as I was told by this "special investigation" adjuster that they would. After, about a week I called Geico and was given to the Special Adjuster for my claim [redacted]. The date was now the 4th of Apirl almost a month and a half after this accident had occurred. She told me that she had not enough information to make the decision on whether they were now going to cover it or not. She told me that she would have to look into the matter to see what was going on. She then in about 15 mins called me back and informed me that now Geico was not going to cover my car under a hit and run accident even though I had provided enough proof that there was damage to my passenger side tire that I believe was hit by the black [redacted]. She also explained to me that another reason that they were not going to cover the policy was because my story had differed some what. I then explain to **. [redacted] that the reason if my story had changed at all was because of the length of time between the accident, and talking to all the individuals that I had talked to on the phone. I then tried for the next two to three weeks to get in contact with **. [redacted] in order to make this claim where she said that she didn't get any of the three voice mails that I had left. I then spoke with **. [redacted] today on the 22nd of Apirl I asked her for all of the people involved with this claim, and she proceeded to tell me that she could not get everyone's name because there was at least 8 people involved in this claim. She gave me her name and the two adjusters name that came out and looked at my car. She couldn't give me the names of the other 7 people that I talked to on the phone when I had called Geico.Desired Settlement: I would like for Geico to repair my truck under the uninsured motorist that covers hit and run accidents.

Business

Response:

May 6, 2014Dear [redacted]:Thank you for your April 27, 2014 inquiry.The loss in question was reported to us on February 21, 2014 at approximately 12:46 pm at which time we were advised by [redacted] a phantom vehicle tried to merge into his lane causing him to leave his lane of travel and strike a concrete wall. At the time the loss was reported there was no mention of contact being made between [redacted]s vehicle and the phantom vehicle. This loss was reported to have occurred on February 21, 2014 at approximately 10:45 am.After the report was taken, [redacted] was advised of the coverage under his policy which included a discussion about his Uninsured Motorist Property Damage coverage. This was a new policy bound only seven days prior to this loss; therefore, he was advised we needed a copy of the police report to verify the date of loss. On February, 22, 2014 [redacted] contacted us again to get a rental vehicle. We advised [redacted] we still needed the police report to verify when the loss occurred as well as to assist with determining if the Uninsured Motorist coverage would apply to his loss. At that time he advised he was not sure if the phantom vehicle actually touched his vehicle. The Tennessee uninsured motorist guidelines were explained to [redacted], and in order to file under the Uninsured Motorist coverage, contact between the vehicles had to be verified. An appointment was established so our auto damage adjuster could review the damage and confirm if there was evidence the other vehicle struck [redacted]s automobile.After the inspection, our auto damage adjuster noted the right front wheel on [redacted]s vehicle had some damage on it, but he could not determine if it was caused by the phantom driver in this loss. On March 28, 2014 one of our field investigators met with [redacted] to review the facts of the accident. A recorded statement was secured to clarify the loss details. In the recorded statement [redacted] advised he did not think the phantom vehicle made contact with him. When he saw the damage on the tire and rim he just assumed there was contact. The police report makes no mention the phantom vehicle actually struck [redacted].Based on our investigation, there was no evidence to support the phantom vehicle involved in this loss actually made contact with [redacted]s vehicle. For this reason, Uninsured Motorist coverage does not apply and we were unable to handle the damage sustained to [redacted]s vehicle.If you have any additional questions please feel free to contact, **. [redacted], Claims Manager, at ###-###-####, extension [redacted].Sincerely,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

The fact that **. [redacted]s response says in this statement that it was a "phantom" vehicle that merged into my vehicle when the police report that I sent to Geico says that "It was a black [redacted] that hit the front side of my car while trying to merge into my lane." I also did when I spoke to the first agent did tell her that I thought that the other car struck my right front tire causing the crash because of the damage to my right front tire. The call that was on the 22nd of February was to inquire what was going on with the claim because once again no one from Geico had contacted me over the claim. I was then once again what happen in the accident which then I proceeded to have to tell this agent again about the accident and what had happened. I was told about the uninsured motorist coverage and told them I believed the car hit me because the damage to my passenger side tire was not involved in hitting the wall. The damage that was cause by the wall was to the driver side of the vehicle not to the passenger side of the vehicle, so I told Geico that was the reason I believed that the other vehicle had hit my car. The first adjuster that I saw did say that it did look that the other car could of struck my passenger side tire because of all of the damage from the wall was located on the driver side. I then once again waited 3 weeks until I saw [redacted] their field investigator. I then met [redacted] in the parking lot of my work before I had to go into work. There was never to a recorded statement made by me on March 28, 2014, and if there was a recorded statement made by me on that date I was not made aware of this. The conversation I had with [redacted] was general talking about where I was working, where I was going to school, etc. We briefly talked about the vehicle, but like I told him I believed the vehicle struck my car because of all the damage done to this tire. There was no other possible way to explain the damage to this tire because that side of the vehicle never made contact with the wall. Also, the police report does show in his diagram of what happened at the scene the other vehicle striking my car. The officer at the scene also believed that the car had struck my vehicle, and thought of it to be a hit and run. I can not understand based on the damage to that tire on the right side how this does not show enough evidence of the black [redacted] hitting my vehicle. I was specifically told by one of the Geico people that my tire would easily be enough damage to prove that I was hit by this [redacted] and that I would be covered under Uninsured Motorist.

Regards,

Business

Response:

May 15, 2014Dear [redacted]:Thank you for your May 9, 2014 follow-up inquiry.This letter is being sent in response to a rebuttal received from your company for our insured, **. [redacted], regarding the handling of his claim.**. [redacted]s rebuttal alleges the police report confirms that a black [redacted] hit his vehicle. The report actually reads, "The police arrived on scene and spoke to the driver of vehicle 1 **. [redacted], he advised that a black [redacted] had changed lanes suddenly cutting him off, forcing him to swerve quickly to the left to avoid from being hit, but in doing so he lost control and hit the concrete guard rail on the left shoulder of the roadway.”In addition, the report clearly states **. [redacted]s vehicle sustained heavy front end damage, but was able to be driven from the scene. There is no mention of tire damage, nor, again, that the black [redacted] made contact with **. [redacted]s vehicle. Attached is a copy of the police report for your review,In an effort to verify whether there was/was not contact with the other vehicle, we had our auto damage adjuster inspect the vehicle. He determined the damages to the left side of the vehicle were fresh and consistent with the accident description, but he was not sure about the damages to the tire.We then assigned a special investigator to inspect the vehicle. He spoke to **. [redacted] who confirmed that he did not think the [redacted] actually hit him until he noticed the damages to the tire and rim after the loss, and assumed it was from the [redacted]. The investigator then inspected the vehicle and his findings were that the damaged tire looked more like a direct blow, not consistent with how the loss occurred. He also states there was no damage to the side of the vehicle which would have been more consistent with a sideswipe type loss.In the state of Tennessee, contact is required for uninsured motorist claims when the driver is not identified unless the facts are corroborated by a witness not in the insured vehicle. This is covered under TC.A 56-7-1201. Our investigation concluded that there was no evidence to indicate the [redacted] actually made contact with our insureds vehicle. Given that, we determined the Uninsured Motorist coverage would not apply.If you need any additional information please feel free to contact **. [redacted], Claims Manager, at ###-###-####, extension [redacted].Sincerely,?

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:When I first put in this claim with Geico. They initially told me that all I would need is the police report, and also when I first put in the complaint with Geico I told them about the tire that was damaged to the tire and also to the left front end. The tire DID not blow from a previous experience as Geico claims that they believed that it had happen. They specifically told me that the damage to the left front end of the truck was not enough to prove that the Black [redacted] did hit me, but if I provided them with proof that it was possible that there was contact then I would be covered under the Uninsured Motorist Claim. I then went back out to my truck to look for damage, and upon looking notice that the tire that I replaced at the scene of the accident had serious damage to the tire. The tire itself has a ring around it where it looks like it rubbed against another vehicle's tire. This is when I contact Geico again to complain to them about how I believed that with this damaged to the front tire, and the ring around it that it would be enough proof to prove that the other car made contact with me, and the reason for this is because the tires on the truck were practically brand new. Also, this tire was damaged at the scene of the accident and the police officer and road side assistance that came out there can tell you that this tire was replaced at the scene of the accident. I also because of the "proof" that Geico needed to prove that someone hit me I contacted the Tennessee Highway Patrol to get the camera footage off of the camera from that day, but they informed me that they don't record the video from those cameras.

Regards,

Review: I had Geico insurance for 11 years and had great customer service most of the time. Last year however for some reason they switched my policy number and switched my car over to it but failed to switch my wife's car over. I didn't know this had happened until I tried to request an insurance card for her. I called Geico and spoke with a young lady who said it was a Geico mistake and that they would fix it. A short time later we got a bill saying we owed $632 for the time they didn't have my wife on the policy number that they had switched. Now when we moved from GA to NC there was an issue because GA was still thinking we lived in GA but when I called Geico they said they would handle the switch and maybe that's when they got the mix up. Making a mistake is fine if you fix it but the next supervisor I spoke with at Geico said even though it was there mistake they couldn't fix it because the other insurance agencys ( I guess meaning the local offices) would expect them to take care of their issues as well. I told the supervisor that after 11 years I can't believe they would lose me over a mistake that their error caused and that I would definitely write a complaint to the Revdex.com. I also plan to write letters to new agencies about my story.

Sincerely

Thank You.

Shawn WilliamsDesired Settlement: I want them to take responsibility for their mistake and not try to charge it off on us.

Business

Response:

May 13, 2014 Dear [redacted]:We received your letter dated regarding [redacted]’ concerns.We believe [redacted] is correct in the fact that we erred in backdating the coverage for his 2006 [redacted]. We have corrected this error and have credited his policy $371.36. This credit is for the additional premium he was charged for insuring this vehicle from April , 2013 until April , 2014.We have attempted to contact [redacted] to inform him of our decision. Currently [redacted] policy is cancelled. We need [redacted] to contact us and confirm if he wishes to continue this policy or if he has obtained other coverage. If [redacted] wishes to continue this policy, we will gladly reinstate his coverage without a lapse.If you need additional information regarding this matter, please contact [redacted], at [redacted], extension [redacted].

Review: Our insurance coverage is with Geico. My daughter's vehicle was totaled on April 30,2013. Geico was notified of the accident and a claim was filed (even though we did not have collision coverage). On May 28, 2013, Geico deducted $104.70 from my checking account for the non-existent vehicle. They refuse to refund my money. They state that they had an auto pay for this policy and that is why they still took the money even though the vehicle no longer existed. I incurred overdraft fees in the amount of $105.00 due to Geico taking the money from my checking account.Desired Settlement: Geico should refund my $104.70 and the fees incurred due to them taking money from my account when they should not have done so.

Business

Response:

July 1, 2013