Geico Corporation

Review: Geico is currently my vehicle insurance company. I recently had filed a accident claim involving animal and vehicle. Do to early morning driving to work. Animal wasn't hit slammed on brakes and swerved and ran onto side of road. Do to this incident my 2001 [redacted] ABS light & Fuel Light came on. I spoke to John Cole Geico Auto Damage Adjuster informed him of situation. He said that [redacted] Repair Company would have to lift truck up in shop and review damage and work and he would call me back. Upon Mr. John C[redacted] calling me back he informed me the the front hub needed replace and wheel alignment also. He mention to me that when [redacted], Va plugged the truck into a computer it showed error 8,000 miles ago on Fuel Light. I indicated to him that I get my truck serviced every 6 months and ABS light or Fuel light was never on before incident. John C[redacted] the Geico Auto Damage Adjuster said it wasn't going to be fixed. I then call Geico representative told them the situation and they took notes and informed me to talk to David A[redacted] the Manager of Claims. Upon talking to him he told me the same exact thing Mr. John C[redacted] said. I told him before incident my vehicle never had Fuel Light on why wasn't it being fix. He stated there not fixing it. Mind you I always pay my bills on time and don't get into any accidents. I also am not currently driving the vehicle that was in the accident do to Fuel Light staying on. I'm in fear it will brake down, and my job is 63 miles from home.Desired Settlement: I would please like my vehicle fixed ASAP. That's what I have vehicle insurance for( Fuel Light was never on before accident , so Geico is liable for repair). I also have no vehicle to drive to work. In fear of braking down. I'm not asking for no extra thing just my vehicle fixed.

Business

Response:

August 6, 2014

Review: On Sunday Feb 23rd 2014 my vehicle was broken into, I then called Geico, my insurance company to file a claim after completing a police report with the [redacted] Police Dept. I was then told by the representative that the claim would not be covered because that would fall under comprehensive coverage, when I explained to the woman that I had comprehensive, she then told me that "I did have comprehensive, but coverage was dropped because I never completed inspection photos" I ask the woman when this occurred, and she explained to me that it happened in 2012, 5 days after I had signed up for my initial policy. That "New York is one of those states that requires a photo" I told the woman how I signed up online, and was never aware of said photo requirements, and that I would have never went that long without carrying collision & comprehensive on my $40,000 truck which is still under an auto loan. I was furious that I was never made aware of the circumstances, and couldn't imagine had I been calling about a collision rather than a break-in. I tried to reason with the woman, stating that I had the police report and clearly I didnt just break the window and was calling to replace it, I told her that I would be more than willing to get the photo taken after the window was repaired if they could just honor my previous coverage. They said they had sent out letters to me (which I clearly never received) I am a paperless customer, that was one of the advantages of signing up with them. The payment automatically comes out of my checking account every month. The only thing I have ever received from Geico is my ID cards for the renewed policy. I am extremely dissatisfied with the customer service on their end, I spent almost a full hour on the phone with multiple representatives who just kept expressing their sorrow for me. "I'm sorry" doesn't fix my window, a window that was vandalized, through a break-in, not to mention the stuff that was stolen out of my truck.Desired Settlement: Ultimately, if Geico does not make right on their end, I will no longer remain insured by their company. I expressed that to them as well. I believe they should honor my coverage from before, and cover the $350 I now need to pay out of pocket to fix a window that was vandalized. An email should have been sent to me about missing inspection photos, rather than said "letters" which never were received. I am a paperless customer for a reason, I don't rely on mail, it is unreliable. I am extremely unhappy with the current situation.

Business

Response:

March 7, 2014

Dear **. [redacted]:

This will acknowledge receipt of your March 5, 2014 inquiry regarding the above referenced private passenger automobile insurance policy.

On May 18, 2012 the above policy was established in the name of [redacted] to insure a 2009 [redacted]. The policy included physical damage coverage (Comprehensive and Collision) for the vehicle. Our records indicate that the insured was advised at the time of sale that a mandatory photo inspection was required for the 2009 [redacted] within 5 calendar days of the coverage effective date in order to maintain physical damage coverage. The insured was also informed of the consequences (suspension of physical damage coverage) for failing to comply with the mandatory photo inspection requirement. As required by law (Regulation 79), written notification of the mandatory photo inspection requirement was also mailed to the address on file on May 18, 2012. Enclosed are copies of the written notice, its proof of mailing, and documentation of the verbal notification that was provided at the time of sale.

On May 24, 2012 physical damage coverage on the 2009 [redacted] was suspended for failure to comply with the mandatory photo inspection requirement. A pro-rata credit adjustment in the amount of $734.92 was subsequently applied to the policy on June 20, 2012 as a result of the coverage suspension. The insured was also provided with updated policy paperwork, and written notification confirming the suspension of physical damage coverage. Enclosed are copies of the confirmation of suspension letter dated June 18, 2012, its proof of mailing, and the updated policy declarations dated June 21, 2012.

In addition, renewal policy declarations were sent to the insured every six months from October 15, 2012 to the present. All of which reflected that the policy did not include Comprehensive or Collision coverage for the 2009 [redacted]. **. [redacted] was also made aware of the suspension of his physical damage coverage when he filed a previous claim on November 24, 2012 and coverage was denied. Accordingly, physical damage coverage was not in effect for the insured’s current loss occurring on February 23, 2014 involving the 2009 [redacted] since the mandatory photo inspection was not completed by that date.

Since there appears to be no valid complaint against GEICO, we ask that this be removed from our record.

If you require further assistance with this matter, please contact the undersigned at ###-###-####.

Very truly yours,

Review: I tried to get auto insurance with geico. They quoted me a price of 152.00 a month. I was surprised because I had some incidents on my driving record. I explained that to the salesperson, and they insisted in writing and over the phone that I would be billed 152.00 a month. The salesperson explained that geico is cheaper because the company didn't have to pay individual agents. After getting the quote, I called my insurance company and cancelled my policy for 260.00 a month effective 8/18//2014. I called geico back with my bank routing number and account number they asked for to set up the monthly auto debit from my bank account of 152.00 to be effective 8/18/2014. The salesperson, Haley, took down my bank information. Then she began to ask me for some additional information like my social security number. I asked why and she said she needed to check some records and put me on hold. when she got back on the line, she gave me a new quote of 460.00 a month! I told her I couldn't afford that. I told her that was a deceptive practice and that geico had wasted my time , and now I have no insurance effective 8/18/2014.Desired Settlement: I would like for geico to honor their original insurance quote for 152.00 a month for six months that they gave me originally.

Business

Response:

August 18, 2014

Revdex.com

Attn: Anita Horne

1411 K St. NW, 10th Floor

Washington, D.C. 20005-3404

Re: [redacted]

Case No. [redacted]

Dear [redacted]:

This is in response to your correspondence received in our Washington, D.C. Executive Offices. It was referred to the Dallas, TX Regional Office for a reply.

On July 25, 2014, [redacted] obtained a GEICO online quote at a six-month premium of $881.17. [redacted] reported the following occurrences:

July 1, 2010 At-Fault Accident

July 2, 2010 At-Fault Accident

July 1, 2012 At-Fault Accident

July 2, 2012 Speeding Violation

On August 18, 2014, [redacted] contacted the GEICO Sales Department to complete the quote. The Sales agent confirmed the policy information, ran the Motor Vehicle Report and the Comprehensive Loss Underwriting Exchange report, and updated [redacted]’s occurrences per the reports:

September 30, 2011 At-Fault Accident

May 13, 2012 At-Fault Accident

May 16, 2012 At-Fault Accident

August 30, 2013 At-Fault Accident

May 24, 2012 Speeding Violation

Based on the updated information, the quote was adjusted to the correct six-month premium amount of $2,725.80. The policy was offered to [redacted] based on the current driving record. [redacted] declined the offer.

If [redacted] would like to accept the new premium, she may contact the Sales Department at her convenience. We are available 24-hours a day at ###-###-####.

If you need additional information please contact Patti K[redacted] by telephone at ###-###-#### from 8:00 am to 4:30 pm CST or by email at [redacted].

Sincerely,

Robert *. M[redacted]

Vice President

Cc: [redacted]

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: case # [redacted]

Review: Well my Auto/RV policy came up for reneweal June 21, 2013 and I recieved 3 different renewal policies and all have 3 different amounts and when I go online it is yet another different amount thats like 300 plus more

DOesnt make any sense we have no changes at all no tickets accidents or moving violations

But I feel as a consumer they are wrong and shouldnt treat a customer who has been a GOOD customerDesired Settlement: I want my insurance policy to be 1 amount not 4 different and it ranges from 1106,1116, 1191 and 1331

So I DO NOT want the 1331

I ti wrong to do this to your customers and all the declarations pages I have DO NOT quote the 1331

that shows up online!

Business

Response:

Hello,

The attached .pdf contains our response to this complaint.

Please contact me by telephone or email if you have any difficulty accessing the file.

Thank you,

Consumer Relations

GEICO

Phone ###-###-####

Email [redacted]

Review: I was involved in a car accident on the morning of 07/08/2014 , by an animal. When I called my insurance agency they told me that there was nothing that they can do because I didn't have comprehensive on my insurance. I don't see how I don't have it since I got my car finance through my bank, which I was under my parents insurance. But a little later I had called them and told them that I wanted to put my car in my name with my own insurance and give me the same exact coverage that I had when I was under my parents insurance, and that's what they told me they did and that's what I believed they did. Until I got into my accident which result in my car being totaled and I was not able to drive it and my air bag had came out when I found all of this information out.Desired Settlement: Car pay off and a replacement for a new car

Business

Response:

July 24, 2014Dear [redacted]:Thank you for your letter of July 10, 2014, regarding [redacted]s claim.We have reviewed this matter further and based upon our investigation, [redacted]s policy was set up to be effective May 19, 2012 for the 2007 [redacted] and there is no record to indicate she requested comprehensive or collision coverage. [redacted] has not been charged a premium for comprehensive or collision coverage since the inception of the policy. Policy documents were sent to [redacted] in six month intervals confirming available coverage and there was never a request to add comprehensive or collision coverage to her policy. We spoke to [redacted] on July 17, 2014 to advise her of our findings.However since this vehicle did have comprehensive and collision coverage while on GEICO policy number [redacted], we are willing to offer those coverages to her in exchange for the amount of the premium which would have been owed dating back to the inception of policy number [redacted].We spoke with [redacted] on July 21, 2014 and advised her of the same, she requested that we email her the information and she will get back with us with her decision. We emailed the letter to her on July 22, 2014 and we are awaiting a response from her.If you have any questions, please feel free to contact Ebonie J[redacted], Claims Manager, at ([redacted] extension [redacted].Very truly yours,George *. RRegional Vice President

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I have a 2011 Toyota camry le they term replacement glass for original Toyota glass .now they replaced regular glass cheap glass. I was dissatisfied.

my policy geico #[redacted]Desired Settlement: dissatisfied.

Consumer

Response:

they suppose to replace factory original glass. tyey replace ordinary glass .I did not happy.I want new factory Toyota glass.I demand $1300.

Business

Response:

November 12, 2013

Review: I had an accident involving property damage. Property damage was a total of $9,413.60 involving a metal parking garage gate. I have property damage coverage from Geico that covers $25,000. Geico is only willing to pay 85% out of the $9,413.60 because of depreciation and I will have to pay the remainder. Do they have a right to depreciate or should they cover me 100%? There is nothing stated about depreciation within the contract.Desired Settlement: I feel Geico should cover me 100% in this situation.

Business

Response:

**. [redacted], attached is GEICO's response to #[redacted]. please let me know if you need anything further. [redacted]

October 28, 2013

[redacted] Revdex.com

1411K St. NW, 110th Floor Washington, DC 20005-3404

Re: Complainant: [redacted]

Revdex.com ID #: Claim #: [redacted]

Dear **. [redacted],

Thank you for referring the complaint from [redacted]. **. [redacted] damaged the door to the building to the point where it has to be replaced. **. [redacted] is correct that his policy has $25,000 worth of property damage liability and the replacement cost of the door is $9,413. However the gate is 5 years old and has a useful life of approximately 15 years. The value of the gate is not the same as it would be if it was brand new and the current value is the extent of the loss caused by the accident. Normal depreciation would be roughly 1/3 of the value. We tried to settle it on his behalf using depreciation of 25% and subsequently improved that to 15% but the building rejected any deduction saying that **. [redacted] or the owner has an obligation to pay full replacement cost regardless of the gate’s age or what condition it was in.

The policy contract has the following exclusion that is directly on point:

15. We do not cover liability assumed under any contract or agreement.

This type of clause is standard in automobile insurance contracts. It is easy to see why by citing a hypothetical example. If the insured damaged a neighbor’s 5 year old vehicle to the point where it had to be replaced, the legal obligation would not be the price of a brand new vehicle. Therefore the insurance would not pay for a brand new vehicle even if the insured has agreed to do so.

I am very sorry that our insured is in this predicament but I believe that GEICO has gone as far as reasonable in trying to act on his behalf especially now that he has issued payment for the amount in dispute. Please let me know if you need anything further.

Sincerely,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

I feel depreciating the metal gate 15% and having myself cover the difference out of pocket is not right. Yes the gate was 5 years old but it was still mechanically sound as the day it was installed prior to the accident. After speaking with the resident manager of the building, [redacted], nothing was wrong with the gate and it was maintained on a quarterly basis keeping it like new. Looking at **. [redacted]s hypothetical example, you can see how a car will depreciate in 5 years but how can you compare that to a metal gate which had no issues and was maintained on a quarterly basis? Even if there was depreciation, how can you call 15%. My contract states $25000 worth of property damage liability with a zero deductible. Why do I have to pay out of pocket when the damages does not exceed my coverage? There is nothing in the contract saying I have to pay for depreciating property.

Regards,

Business

Response:

**. [redacted], attached is GEICO's response to the follow up complaint for [redacted]

October 31, 2013

Revdex.com

1411K St. NW, 110th Floor Washington, DC 20005-3404

Re: Complainant: [redacted]

Revdex.com ID #: [redacted]

Claim #: [redacted]

Dear **. [redacted],

Thank you for referring the follow up complaint from [redacted]. **. [redacted] does not seem to accept some basic principles of civil law as it applies to tort claims for negligence. The party (in this case, the building) who suffered the loss is not entitled to recover more than the actual cash value of the loss and it is a well-established legal principle that actual cash value includes consideration for depreciated value. Furthermore, a straight line depreciation using the expected useful life is the most commonly used method of calculating depreciation. **. [redacted] questions 15% and I would have to agree with him that the depreciation was not 15%; clearly the depreciation was around 33% and yet GEICO tried to compromise it to reach a settlement with the building, an attempt that was compromised by his payment of the difference.

In addition, I will repeat that the policy contract does not cover any obligation incurred by either contract or agreement. This provision is pretty much standard in all motor vehicle insurance policies. GEICO has paid more than the policy contract obligated us to pay on his behalf and no further payment will be forthcoming. Please let me know if you need any further information.

Sincerely,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

How does Geico determine the value of a machine? What science is used in this method? When the actual replacement of the machine is the value of the old machine unless the old machine was not working or in disrepair! Machines are meant to work a lifetime (or a very long time), with adequate maintenance on a regular basis by a reputable company , who also maintains its physical components and operation in as good as new condition? Which was the case in this claim.

Review: I have been trying to get in touch with [redacted] the claims adjustor on my claim for over a week. She has not appropriately kept in contact with me during the whole time my car was in the shop. I now have to pay out of pocket for rental fees totally $335.00 that incurred during the time I had no correspondence with her. I was unaware that my vehicle was completed. Which is a whole other issue. I have sought out action against the body shop that did my repairs. I have tried to contact Kim Wilson for two days she is the supervisor of [redacted] who was the adjustor for my car. I also in the past have not had to come out of pocket personally for my deductible however I was told by Jennifer's supervisor [redacted] that I was "lucky". I don't understand their practices and further am outraged of the treatment I received from Geico, and [redacted](used to be [redacted].Desired Settlement: I would like a refund of my $500.00 deductible due to the fact they did not give me any other options to other body shops. Payment to the [redacted] Rental Company for rental fees of $335.00 covered under my claim.

Business

Response:

February 12, 2014

Dear [redacted]:

Thank you for your letter of February 2,2014.

We are unaware of any instances where we did not keep [redacted] informed. It appears that there was a misunderstanding on the part of [redacted]. We discovered this during a conversation with her on January 27, 2014 when we spoke with her and she advised us she was calling a general GEICO number on her Caller ID, rather than using the number that we were leaving on her voicemail message.

[redacted] owes additional money associated with her rental vehicle because she failed to return it when the repairs to her vehicle were complete. The shop and the adjuster notified [redacted] on January 17, 2014 that the repairs to her vehicle were complete. As a customer service we paid for an additional three days of rental through January 20, 2014. At this time, we can see no reason to pay additional rental expenses.

[redacted] also claims that she shouldn't have to pay her deductible. It should be noted that we made payment for her damages, minus her deductible, in accordance with her policy contract. [redacted] also notes in her complaint that she has not had to come out of pocket in the past for her deductible. We reviewed two previous claims and found that in both instances, we applied her deductible, and our payments were made minus her deductible. On January 31,2014, Claims Manager, [redacted] spoke with [redacted] and explained that it is customary and appropriate that her deductible is applied in this claim. It was also made clear that GEICO would not be involved in any negotiation between her and the shop to waive her deductible.

While we are sorry for [redacted]'s frustration, we cannot find any merit to any of her allegations outlined in this complaint. Should you have any further questions, please contact Claims Manager, [redacted] at ###-###-####, [redacted].

Sincerely.

Review: Hi Geico,

On 7/3/13 a $132.74 transaction was made on the [redacted] credit card with the last four digits of [redacted]. These charges were disputed and the have asked the credit card company for a receipt but to no avail. This has been pending for a very long time. Your customer service cannot help because there is no acct number to look up. I am not sure what else to do, may you please reverse this charge?

Thank you,

[redacted]Desired Settlement: $132.74

Business

Response:

July 30, 2014

Review: My motorcycle was stolen this morning at 2:18am I know this time because I have video of my bike plus 2 others being stolen out of our apartment community. I received a call this morning telling me that since I did not have theft protection I will not be receiving any type of refund through an adjuster. I don't care about the money I want my bike back but that is probably not going to happen. When I 1st opened my motorcycle policy I asked for coverage including Theft Protection. Carried on a conversation for minutes about, "Sir, You are taken care of you have nothing to worry about. You are covered this and that and if the bike gets stolen you will be okey." But I'm being told I never had that on my policy and its My fault for not calling back to tell them I didn't have it when I thought in the first place it was on there. Their [redacted] up is [redacted] me over badly. I am now motorcycle less and have no way of getting another unless I pay out of pocket. And during this conversation the lady on the phone was trying to sell me insurance after I just told her my problem and she treated me like a number. I have been with Geico for a long time and thought they had my back. I am leaving them as soon as I can. You can also contact me about more information at ###-###-####Desired Settlement: I want at LEAST the [redacted] BLUE BOOK value of my beautiful motorcycle that some sm stole from me and Geico is being just as bad telling me they cant do anything about it because some lady clicked the wrong coverage and I'm getting nothing as of now.

Business

Response:

Review: Good Evening, in M** 2014, shortly before entering the Hospital-(I was in the hospital from M** 12th, 2014, until June 21, 2014), I received a letter from GEICO-pink envelope- bold Black Letters, your Policy with GEICO has been CANCELLED for non-p**ment. I am 100% Disable Vietnam Veteran, and since my p**ments to GEICO are recurring, I immediately called [redacted] Bank, was assured that p**ment to GEICO in the amount of $81.50 was sent to GEICO. Shortly after I drove to the Bank, and had Customer Service call GEICO. Despite acknowledging receipt of p**ment, they insisted that my Policy was cancelled. I then went online, and I also sent several emails. They insisted that although the p**ment was received, I did not p** the monthly $5.00 processing Fee. I sent a Bank Statement from [redacted] to GEICO- clearly demonstrating that all p**ments were made. I never missed a p**ment. Shortly before entering the hospital, I told them that I will be gone for almost two months, and I accept the cancellation. I am a long time Customer with GEICO, and they have repeatedly insisted that they did not receive p**ments despite the fact, that my p**ments are recurring; every single month a check for the sum of $81.50 was sent to GEICO. On 28th/3oth M** 2014, June P**ment, the [redacted] Bank sent GEICO a Check for $81.50, and another Check for $30.00 to cover the processing Fee. I was released from the Hospital on June 21st, 2014, and on June 24th, 2014, I sent GEICO an email, also went online to make sure that my Policy was cancelled. Speech disability-stutters; I then acquired Auto Insurance with [redacted]. GEICO has been extremely dishonest. They have sent me several pink envelopes telling me that my Policy has been Canceled. Now, they claim that I owe $149.68. I sent GEICO a statement from [redacted] indicating that I have never missed a p**ment. My Policy#[redacted]Cancelled- this time- indefinitely-effective-June24th, 2014. I received email acknowledging cancellation of Policy.Desired Settlement: GEICO repeatedly cancelled my Policy, claiming non-receipt of p**ments, despite the fact that every single month- a check in the amount of $81.50 was sent to GEICO. My p**ments to GEICO are recurring- meaning automatic-every month, unless I cancel. 100% Disable Vietnam Veteran- only source of income- my Dis. Compensation, GEICO accepted fact that I could only make monthly p**ments. Total Cost $488.00-P**ments: $81.50 x 6-($489.00)plus $30.00 proc. fee. I do not owe any money. Policy CANCELLED.

Business

Response:

July 21, 2014Dear [redacted]:We have received your letter requesting assistance on behalf of [redacted], I welcome the opportunity to respond to his concerns.The concerns raised by [redacted] are related to the recent cancellation notices he received for his policy. As he explains in his letter, [redacted] used his bank’s online p**ment system to make his monthly premium installments. Funds associated with p**ments of this nature can take several d**s to post in our billing system. Unfortunately, this contributed to [redacted] receiving cancellation notices on his policy whenever the due date of a current p**ment passed and his Bill P**er p**ment had not yet credited to his policy.Cancellation notices were generated and sent to [redacted] when p**ments were not received by the specified due date. This notification is required by the GEICO policy contract and state regulations prior to cancelling the policy for non-p**ment of premiums. It is important to note that while [redacted] believed these notices were advising his policy had already cancelled, each notice allowed him the opportunity to remit p**ment before the date indicated within the cancellation notice. Our records indicate that we outlined this process and the reason for our notices when he contacted us with similar concerns in M** of 2013. We sincerely regret our explanations were insufficient and did not address his concerns completely.On M** 28, 2014, we mailed a bill to [redacted] in the amount of $93.26 and the following d** received a Bill P**er p**ment from [redacted] for $30.00. This was the last p**ment submitted by [redacted] towards the policy balance. An updated bill was then mailed to him on June 15, 2014 in the amount of $149.68 due on June 30, 2014. Since no p**ment was received towards this bill, we then were required to mail a cancellation notice to [redacted] on July 1, 2014.As [redacted] explains, he emailed us on June 24, 2014 to request cancellation of his policy. We explained that in order verify the person requesting cancellation is our insured; we would contact him via telephone. Regrettably, we were unable to reach him and he contacted your office. We also attempted to contact [redacted] again regarding these issues on July 15, 2014 after receiving the documentation of p**ments he described in his letter to the Bureau. Unfortunately, we wereunable to reach him again. Upon review of his letter, the documentation he provided, and his email to us, we have cancelled his policy as of June 24, 2014, per his request. A refund of $26.35 will be sent to him within 10 to 14 business d**s.Again, we sincerely apologize for the confusion caused by our notices and wish to assure [redacted] his policy remained active without a lapse from March 29, 2012 through June 23, 2014. For your review, we have enclosed a statement of account for his policy.I hope this information is helpful in resolving [redacted] concerns. If you have any additional questions, please contact my associate, Jason R**, at ###-###-####, extension [redacted].Maria S[redacted] Assistant Vice President

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

my Auto Insurance Policy with GEICO was cancelled on June 24th, 2014, and was accepted by GEICO Corp.. The GEICO Corporation and their Customer Service Personnel are completely dishonest, aggressive and rude. They somehow think that because I am disable I am stupid. Once more all of my payments to GEICO were recurrent-meaning- I NEVER MISSED A PAYMENT. I sent all of the Statements- clearly indicating that every payment sent was received, and GEICO RECEIVED the ONLINE payments. Staff personnel, Associates, and Bankers from [redacted] Bank repeatedly made calls to GEICO-indicating by DATES and Check Numbers, that ALL payments were made and received by GEICO. This case is CLOSED, and GEICO can seek another disable person to steal and lie to- it is like taking candy from a baby. I strongly -overwhelmingly suggest that instead of using a GECKO or A PIG- they urgently need to practice fair and correct Customer Service and not to constantly lie to the Consumer. As a long time Customer, they have REPEATEDLY lied to me- over and over again. YES- it takes GEICO Fifteen Minutes or LESS, to repeatedly lie and lie and fabricate more lies, despite the clarity indicated by dates, check numbers, amount paid, etc. There is a God, and he knows why they continue to lie to me, but nothing is forever. CASE CLOSED!

Regards,

Business

Response:

August 8, 2014Dear [redacted]:We have received [redacted] response to our July 21, 2014 response to his complaint. I welcome the opportunity to respond to his additional concerns. I apologize that our prior response was insufficient.With [redacted] selection of our monthly installment plan, payments are billed due one month in advance to maintain sufficient equity and provide appropriate time to deliver necessary billing notices. When a payment is delayed or not paid in full, future payment amount will be adjusted based on the equity in the policy. In this instance, [redacted]’ policy renewed with a balance of $73.58 due from the previous period which caused his renewal bill to be slightly higher. His $160.00 renewal bill was due on March 2, 2014 and we received a payment of $81.50 on March 3, 2014. With an unpaid amount of $78.50, the subsequent bills for [redacted]’ policy continued to reflect outstanding amounts. In this case, the next bill reflected both an adjusted due date of March 31, 2014 and increased amount of $164.92 due to regain the equity necessary for the monthly pay plan. This eventually led to the cancellation notices sent for [redacted]’ policy.Again, we want to assure [redacted] while cancellation notices were generated on his policy due the amounts paid, these notices were not a confirmation of his policy being cancelled. Rather, these notices were additional bills sent based on the equity any payments made earned towards his policy. During his tenure with us from March 29, 2012 through June 23, 2014, there were no gaps in coverage due to non-payment,We sincerely wish to apologize for the frustration this matter has caused [redacted] and hope this information provides additional clarification. If you have any additional questions please contact my associate, Jason R**, at ###-###-####, extension [redacted].Sincerely,Maria S[redacted]Assistant Vice President Government Employees Insurance Company

Review: I am filing this complaint because Geico Indemnity Co, has sent me a letter four years after I cancelled their service to go to another company claiming that: they continued to cover me an addition 4-6 days without my knowledge and now I owe them $63.46. I have never been notified concerning this bill, I stayed at the same address and moved on with another insurance company never letting my coverage lapp, I have a 100% on auto coverage. I have changed companies but never without being covered by the new company. Not only did they send a letter, but a collection letter after all this time, as if they were trying to contact me, my phone and email has remained the same, and no contact. The only letters I have received from Geico were letters from them begging us to come back, but never a payment due until now. I am being told that they have no records showing my cancellation, but they continued to cover our autos as a courtesy, even*though I had called and cancelled their insurance policy. I feel they are punishing me for not coming back??Desired Settlement: I want to make sure this matter is corrected and not placed on my credit nor my insurance record. A letter stating that this debt does not belong to me and I will not be held accountable for this companies fraud practices. I would also like others to become aware of the abuse by this insurance company.

Business

Response:

April 15, 2014Dear **. [redacted]:This is in response to your correspondence received in our Washington, D.C. Executive Offices. It was referred to the Dallas, TX Regional Office for a reply.**. [redacted] had a GEICO Indemnity automobile insurance policy effective June 29, 2010 through September 3, 2010 (copy enclosed).On June 21, 2010, a billing notice was mailed to **. [redacted] in the amount of 457.78 due July , 2010 (copy enclosed).On July , 2010, a Notice of Cancellation for Nonpayment of Premium was mailed in the amount of 457.78 indicating if the payment was not received by 12:01 a.. on July 17, 2010 the policy would cancel (copy enclosed).On July 16, 2010, **. [redacted] spoke with a Customer Service Representative Supervisor to advise she was unable to make a payment but did not want the policy to cancel. **. [redacted] was told she must make a payment no later than July 19, 2010, as an exception, or the policy would cancel. **. [redacted] Stated she would call back after she reviewed her finances for a possible Special payment plan exception.On July 19, 2010, a payment was received in the amount of 275.83 and the policy continued.On July 21, 2010, a Notice of Cancelation for Nonpayment of Premium was mailed in the amount of 181.95 indicating if the payment was not received by 12:01 a.. on August , 2010 the policy would cancel (copy enclosed).On August , 2010, a payment was received in the amount of 160.00. On that same date, **. [redacted] called and spoke with a Customer Service Representative. **. [redacted] advised she was not ready for a special payment plan as her income was sporadic. She advised she would call back prior to August 26, 2010 to inquire what the minimum amount would be to Imaintain coverage.On August , 2010, a billing notice was mailed to **. [redacted] in the amount of 478.23 due August 21, 2010 (copy enclosed). -On August 23, 2010, à Notice of Cancellation for Nonpayment of Premium was mailed in the amount of 478.23 indicating if the payment was not received by 12:01 a.. on September 3, 2010 the policy would cancel (copy enclosed).Insurance regulations require insurance companies to notify policyholders in advance of cancellation. order to provide the required notification, the coverage was extended and therefore, premium was charged until September 3, 2010. -Additional billings were mailed on September 14, 2010, October , 2010 and October 26, 2010 (copies enclosed).In order to reduce or eliminate the premium balance, **. [redacted] can forward proof of other coverage effective before September 3, 2010.On April , 2014, **. [redacted] contacted the Customer Service Department stating she did not owe the amount due. She was mailed a Statement of Account (copy enclosed). A Statement of Account, in a different format, is enclosed.If you need additional information please contact Jerry Moreland by telephone at 1-800841-5432 extension 1535 from :00 am to :30 pm CST or by email at [redacted].

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Review: Fraudulant withdrawl of Bank Funds.

On Sept.14,2013, I got auto insurance from another company at half the price Geico was charging. I cancelled my Auto-Pay for September and called Geico to cancel the policy at the end of my period(9-23-13). On 9/24/13 I received a bank notice that I was overdrawn in my checking account. I researched and found out that Geico fraudulantly withdrew $82.12 from my account. I called Customer Service and was advised it was a clerical error and my policy ewould be cancelled. I asked to have the funds put back into my account, they said they could not do that,I would have to wait for a refund check, which would take 3-5 business days. I also requested repayment of NFS charges. 10-2-13 I still had not received check. I called customer service again and they said check would be issued 10-8-13. According to my calculations that is far more than 3-5 business days. I spoke to a supervisor who again checked with the accounting dept., and was told the check was issued 10-2-13, but I would not receive until 10-9-13, because they can not predict how long it would take the Post Office. In present day time a letter could get around the world in that amount of time. I beleive Geico is just not too concerned about my refund since I cancelled the policy.Desired Settlement: I am requesting the refund of $82.18 and also $112.50 in NSF fees caused by the fraudulent withdrawl of funds from my account. Total request is for $194.68.

Business

Response:

October 7, 2013

Review: On March 16, 2013 [redacted] reprocessed a 1995 ACURA INTEGRAGSR from our front yard we had no problem with that. When the car left my yard everything on the car with there and there was no problems with the car except us trying to repair it because it was up on a tire jacks in our yard for repairs. On or about Monday March 19, 2013 we received a call at our house from [redacted] stating that my son shot out her car windows with a bee bee gun and we informed her that he was in all that morning and she had to let it go. Two days later with the car on her lot someone stole the brain out of the car busted the window out ripped up the carpet and other damage. The insurance company called me and stated that I am responsible for the damage that happens to the car after it is reposed and on their property. I should not be responsible with happened to the car on the lot and I cancelled my insurance for the same day they took the car off my property. The insurance company stated that I am responsible for the car for 14 days after I cancel the insurance and the car was in their property. They did not ask anybody who say the car the day it was in the process of leaving my property because they say that does not matter. They said that the lean holder has the right to have the property and charge for me for anything that happens on the lean holders property even though I am no longer the owner of the car. They waited a whole week before they reported the damage to the car on March 23, 13. I should not have this go through my insurance and mess me up because they called it Vandalism. This company was once named [redacted] and was forced to close their door in [redacted], NC and all they did was move to [redacted] NC under a new name.Desired Settlement: Have the claim removed from my insurance and have them put it through their own insurance company for the damage.

Business

Response:

May 1, 2013

Review: On December 14, 2013, Geico ([redacted]) wrote to tell me that my insurance on one of my properties was terminated. I wrote the corporate office and the letter was sent back to me because of a wrong address. I wrote the letter again to the corporate office and the letter was rerouted again to correct channels. I received a call from [redacted] from One Geico Boulevard, [redacted], Virginia . **. [redacted] told me that my insurance was terminated because proof of repairs were not provided to the insurance company in a "Timely Manner." [redacted] stated that in August, 2013, a letter was sent to me regarding proof of repairs. I have not received anything from Geico until the letter on December 14, 2013.

I am a retired teacher who continues to teach for the [redacted] School System. I teach Reading. Writing is very enjoyable to me in any form. I adamantly state that I never received a letter regarding "Proof of Repairs." from Geico ([redacted] Insurance Company. My two other homes are insured by Geico as well as my two cars. I do not want to choose another Insurance Company to protect my homes and cars. I looked into coverage on my home that was terminated. I cannot afford the coverage reported to me.

I was treated unfairly by Geico ([redacted]) Insurance Company. My insurance was terminated on my home unethicabally and with sincere carelessness, poor judgement and malice.. The letter that was mailed to me in August should have been mailed certified or protected in another manner to make sure that I received it.Desired Settlement: I wish to continue to have coverage of my three homes and two cars with Geico ([redacted]) Insurance Company. I also want all communication with Geico to be properly mailed to me in order to make sure that I receive all communications.

Business

Response:

August 8, 2012

Dear Policyholder:

We are pleased that you have chosen Travelers as your insurance provider. Because we are committed to providing the best possible service to our insureds, an on-site inspection of your property was completed by our claim department.

The report has identified that conditions exist that may cause properly and or liability loss{es).

CONDITIONS:

The following maintenance issues need to be corrected: steps, landings, railings in need of repair.The trees in driveway is dead and needs to be trimmed.

To avoid the possibility of adverse action, please let us know within the next 45 days on how and when the conditions will be corrected. Once we receive this information from you, we will consider continuing the coverage on your policy, and will contact you if we need additional information.

Should you have any questions, please call us toll free at ###-###-####. One of our customer service representatives will be happy to assist you.

Thank you for letting us serve your insurance needs.

Underwriting Team Travelers Business Center

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

I did not receive the letter from Geico about documentation needed to be provided to Geico. Important mailings such as this should have been sent in a more secure manner: emails, certified mails, etc. Postal mailings are lost often. I live on a lake. The mailboxes are located at the end of the road. I have had many instances of lost mail.

Regards,

Business

Response:

January 28, 2013

Dear **. [redacted],

Thank you for your response. Unfortunately, [redacted] Underwriting responded to your concerns as well and made a decision to not reinstate /renew your policy. As an agent for [redacted] Insurance Company, we have to abide by their guidelines for new and renewal business. Once repairs are made, please contact us at ###-###-#### and we would be happy to quote your proprty through another carrier. We look forward to hearing from you.

GEICO Insurance Agency, Inc.

Review: My name is [redacted] and I have been a long time, multi policy customer of GEICO. My issues with GEICO began back in September of 2010. Prior to this, I was a multi line holder of preferred status, paying a premium of under $380 for years. Since 2010, I have been charged crippling rates upwards of $2000. As I must drive to earn money for my family, I have been trapped and their uses of improper investigations and resulting decisions have made it impossible for me to seek insurance elsewhere. GEICO refuses to even review recent not at fault accidents that they have improperly classed as at fault as they can continue to justify the outlandish premiu** in this manner and prevent me from being able to obtain sensible insurance elsewhere. I will outline the incidents:

1. September 2010 accident. Pitch black, no lighting, heavy rain on the triple ramps coming off of [redacted] Street merging to 95 South. **. [redacted] was parked in a black car without her rear brake lights showing at the apex of the two merging ramps as she had just been frightened by speeders almost clipping her from the left merging ramp. I could not see her until her brakes were depressed and the rear lights flashed on. I depressed my brakes at approximately 10 mph and hydroplaned due to the slickness of the hill. I attempted to shift my vehicle into the hillside and impacted the right rear of her vehicle. The investigating trooper filed a ticket against me and was disproven in a court of law. **. [redacted] was a witness on my behalf.

GEICO gave me the reason for the fully surcharged at fault status as strictly due to the fact that they paid out to both parties. That came directly from underwriting.

2. March 2013 accident. A tow truck company neglected to check my vehicle to see if there were occupants or any sort of permit. I was buckled into my driver’s seat when, under the cover of darkness with no exterior lights running on their vehicle, they backed into me, lifted me into the air and attempted to drive off with me. I instinctively depressed my brakes and rolled off of their lift as they pulled away. Keep in mind this all happened in an instant. They called the police when I confronted them, gave false information to the police and concocted an interesting cover story. The police did not file a report and ordered the company to leave my vehicle alone. The owner of the company attempted to extort cash money from me under threat of fictitious damages being reported to my insurance company if I did not pay an undetermined amount that his private mechanic would come up with. He refused to have his vehicle reviewed by an impartial mechanic. I immediately reported the incident and extortion attempt in the morning. I immediately hired an attorney, [redacted].

GEICO utilized the 50/50 provision to deny the claim and did not interview my eye witness. They stated that one reason for the denial was the extravagancy of their claim (eg. Repeatedly ramming their heavy duty lift with the back of my vehicle - yet no damage to my vehicle indicating such). I was instructed that this would not affect my insurance; however, I am now being fully surcharged as at fault.

3. September 2013 accident. While performing a careful, fully legal u-turn (or three point turn) on a residential street, a vehicle careened around the corner and ended up either deliberating or negligently striking the side of my vehicle. I called the police when the situation became uncomfortable. The investigating officer determined that I was indeed performing a legal maneuver and that the striking vehicle was at fault. The striking vehicle filed a claim the next day.

GEICO utilized the 50/50 provision to deny the claim. The striking vehicle has admitted to taking the turn too fast and GEICO does not seem interested in the fact finding of a seasoned, fully trained officer of the law. They have admittedly relied on verbal hearsay and fuzzy, possibly outdated Google Map imagery to arrive at a decision that will be utilized to further allow them to continue surcharging me. I am still in the process of receiving a written statement from the police officer amending his report in order to force GEICO to arrive at a better decision and to complete their investigation in a more thorough manner.

I have been unable to fully provide for my son and family, I have had utilities cut off without being able to turn them back on, I have missed mortgage payments and consistently faced the cancelation of vehicle insurance due to the past years of deliberate over surcharging. Payments as high as $400 in a month have been charged to me. GEICO has steadfastly refused to answer my pleas and has refused to review their decisions. I have been laid off to an average of 20 hours per week for extended periods the past few years and cannot continue this. Due to GEICO’s repeated actions, I have been denied the ability of fair access to the insurance market, as their improperly investigated and poor decisions reflect on what other insurance companies will surcharge me. I have been denied coverage or offered rates that practically match GEICO’s. For almost 5 years I have been trapped and am now on the precipice of losing everything that I have tried to maintain.Desired Settlement: Refund of overpaid premiu**; discontinuation of overcharged premiu**; reclassification of improperly classified “at faults” properly as “not at faults”; discontinuation and removal of outlined surcharges.

Business

Response:

October 1, 2013

Review: Geico charged my credit card an an amount I did not authorzied

I went on line to check out Auto Quotes. I found a quote I liked. I wanted to purchase it. I put in my credit card info in for the amount of $78.68. After I hit submit a screen pop up that said. We have charged your card $112.06 from a previous Geico policy. I did not authorize that charge. I didn't even know I even owed them that money. I called them right away and talked to a representative that said he could not reverse the charges. I talked to a manager. Explained the situation. that I was trying to buy a new policy. I didn't know I was in collection with them. I explained that I did not authorize that charge. She said there was nothing she could do. I told her that her policies were unethical. That it was against the law to take money from people that did not authorize that sale. She refused to refund my money. I told her I was reporting Geico to the Revdex.com. Now I have to dispute the charges with my bank and that could take weeks before I get that money back. I am not working and on EDD, a single mom and don't have an extra $100 to fork over right now. I explained all of that to her. She still refused to credit my card back. Even after I said I did not authorize that charge.She still refused to credit my card back. Even after I said I did not authorize that charge. She then hung up the phone. She refused to help me in any way.Desired Settlement: I would like a full refund of my $112.06 that was charged to my card. That was not authorized

Business

Response:

September 24, 2014Dear [redacted]:We have received correspondence from the Revdex.com (Revdex.com) requesting assistance on your behalf. I am happy to provide you with the following response.When you received a quote ([redacted]) at our website, geico.com, on 08/28/14, there was a remaining balance due of $112.06 on your prior policy ([redacted]).This policy had a past due balance because the scheduled monthly installment payment on 03/09/10 was rejected by your bank on 03/19/10, for non-sufficient funds. This amount due was for coverage we provided to 04/02/10, the date the policy cancelled for non-payment of premium. Several bills were sent to the address on record for the amount due. Since the amount due was not paid, the account was referred to Credit Collections Services. Therefore, before issuing the new policy, it was necessary for us to collect the prior balance due. When you authorized the initial installment for the new policy, you were advised that we would process a separate payment for the remaining amount due. I have included screen shots of that transaction.Since the payment screen at our website advised you that we would collect the balance due and you were given the opportunity to contact us by telephone before proceeding with the payment authorization, yaur payment of the prior balance is not considered to be unauthorized. For this reason, we are unable to honor your request to refund your payment of $112.06.[redacted], I hope this information is helpful. If you have additional questions, please call our analyst, Jennifer V[redacted], at ###-###-####, extension [redacted]. Sincerely Derek ZUnderwriting Manager

Review: On May 25, 2014, I reported to Geico, an incident that occurred at an auto mechanics shop. The incident involved the mechanic/owner, [redacted], damaging the exterior and interior of my vehicle. There were also items missing though my vehicle was only supposed to get a diagnostic test regarding the vehicles steering service it had gotten from the shop. In the presence of a police officer, the mechanic admitted to being at fault for everything and gave an official statement with the admittance. He stated to pay for any and all damages as a result of being in his shop. Geico has made this process extremely painful with the lack of communication, giving erroneous information to me, disregarding factual proof of the incident, and an overall lack of concern for me as their customer. I was told by a claims agent to add rental car coverage onto my policy and that I would be able to use it immediately as I am without a vehicle right now due to the incident. Turns out that that information was erroneous and they are not honoring what the claims agent told me, so now I have to come out of pocket. The claims adjuster did not list all the issues with the vehicle on the adjuster report. The claims officer, [redacted] displayed a lack of concern and blatant disregard for the factual evidence provided. Instead she is formulating ideas against the case, though she has been given ample hardcopy facts! I've tried contacting her and her supervisor, **. [redacted] and both are non-responsive. I've called and left messages numerous times and havent recieved a call back and/or acknowledgement. I am being mistreated as a victimized customer. I've done everything that has been asked of me from Geico to include providing the facts, adding rental car coverage, taking off from work to be present with the adjuster as requested from Geico, etc. and as a result I am mistreated and disregarded. I am utterly disgusted. I expected this to be as painless as possible as I am the victim in this ordeal and allegedly insured with a company with a great mission statement. As a member I expected Geico to abide by their mission statement to provide excellent service, low prices, and outstanding service. The way I have been handled is not living up to that standard. Please help me- I can provide more depth to the ordeal and all documentation to support the incident. Thank you for listening.Desired Settlement: I would like a phone call from **. [redacted]'s supervisor rectifying the situation by the following:

-Geico pays for my rental. (as I was told they would immediately, the next day at 12:01am, cover the charges- and later go through their process of billing **. [redacted] for the fee)

- Any and all damages found, by the certified mechanic I've chosen, as a result of the vehicle being in **. [redacted]'s possession be billed to him from Geico.

I should feel a greater disappointment from Geico than the incident itself!

Business

Response:

June 19, 2014Dear [redacted]:Thank you for your letter dated June 3, 2014. It has been forwarded to me for a response.[redacted] reported the loss to GEICO indicating her vehicle had been vandalized while stored at a repair facility. We advised [redacted] that her policy carried Comprehensive coverage but did not carry Rental Reimbursement coverage. We issued payment for the damage to her vehicle and have issued a subrogation demand to the repair facility.We asked [redacted] to submit her out of pocket expenses, to include her rental bill, which we will submit on her behalf to the repair facility but we have not received her receipts to date. On June 19, 2014, we attempted to reach [redacted] again to obtain receipts for her out of pocket expenses. Her voicemail was full so we are sending a letter in an attempt to reach [redacted].Our records do not support that we informed her she would be covered for rental for this loss if she added the coverage after the date of loss. Should you have any other questions or concerns, please contact Claims Supervisor [redacted] at ###-###-####.Sincerely,

My husband was in an accident with a girl that ran a red light. She has liability insurance with GEICO. She admitted fault to the police, it's on the report, plus there was an eye witness that gave his statement of her fault. My husband was able to get a hold of Geico one time to give his statement. We called numerous times, just to get an answering machine from the lady that was assigned to our claim. We finally went through our insurance after not hearing from GEICO in a week because my husband was without a vehicle. Our insurance, American Family, went over his case and said that he is not liable, but they are covering everything until it is settled with GEICO. Finally after 2 weeks, we received a letter in the mail. Low and behold they denied our claim, even with the report and the girl admitting fault for running the light. Now we will go into arbitration with GEICO. It will more than likely take us a year or so to get our money back from an accident that they should cover. We are spending more than a $1000 out of our pocket. Since our claim, I have been checking into GEICO and their practices. Our insurance said that this is becoming common with GEICO in the last couple of years. I was stunned at the way they even treat their own customers. I guess it is true that you get what you pay for in this case. The customer service was horrible, they didn't even have the decency to call us, they sent a letter in the mail! Of course we are fighting this claim, but in the meantime we are out of our own money and more than likely our insurance will go up. How can a company get a way with such dishonest practices? Before you buy GEICO for your insurance, google them and lawsuits, or go to consumeraffairs.com I have never had such a disrespectful dealing with insurance.

Review: On 11/23/12 I received a speeding ticket while driving a rental car. In early February I got a letter in the mail from the dmv stating that my license would be suspended if I did not provide a certificate of compliance. I called geico to get the information I needed. They told me to go to the rental company and get my rental agreement. I asked if there was anything else that I needed the agent told me no. I asked if I needed to call back to make sure everything went through. they told me no. I faxed over the information on february 12th.

On february 19th my wife received an email from geico stating to be in contact with an agent. She called on the 20th to find out what it was about. the agent she spoke to told her that our policy was about to end but it would automatically be renewed. She then asked about adding her father to our policy which they were not able to do and the conversation ended.

On March 7th I received a notice in the mail stating that my license had been suspended due to failure to send in certificate of compliance. My license was suspended on March 5th.

My wife called on the 7th to figure out why the paperwork was not sent to the bmv. They told her that the rental agreement did not have the vehicles vin number, the make, model or year of the car. When looking over the paperwork all of the information is on the left hand side and she explained that to them. they told her that the vin number was not on there. she has asked why she was not contacted on this. The agent told her that they had tried to contact her on february 19th at 9:40 am. She checked all of her phone records and there were no ingoing or outgoing calls that day. The agent had told her that they did have contact with her on the 20th and she had said the reason why she called (which was about the email she received) and the explanation of the policy being up. nothing was ever discussed about the rental agreement not containing proper information. The agent told her that it was noted on the account but it was not known why it was not discussed. the agent emailed her the information about it being sent over to the dmv. When she received the email from the supervisor it had the information and it showed the vin number which was the exact same information she had previously sent on february 12th.

She had called back and talked to another agent to see if they would end up paying for the reinstatement fees if there happened to be any. The agents that she talked to all had said that they would not be held liable because she did not provide the proper information. She had provided everything they asked for and if there was and issue with it not being totally accurate they should have been in contact which they were not.

I drive for my job and on the day I fould out my license was suspended I was unable to drive. I was very lucky that my job had listened to what happened and did not fire me which they could have do so right on the spot. I had to do other duties for that day. The inconvience of having my wife take my three young children out in the cold weather to drop me off to work and pick me up late at night was hassle enough. There wer no apologies, no sympathy, no explanation. I find this was very unprofessional and not one thing was done to rectify the situation.Desired Settlement: Nothing was done to rectify the situation. when my wife called geico to straighten the situation out all the blame was put on her. They did not ask how they could help resolve the situation and were unsympathetic when she told them my job requires me to drive. I want them to take responsibility for not being in contact with us informing us that the paperwork was not correct.

Business

Response:

See attachment or check attachment tab.